Customer Success Manager(Salesforce Exp mandate)

As a Customer Success Manager at Salesforce, you will play a crucial role in helping our customers maximize the value they get from Salesforce with our Signature Success Plan. By acting as an extension of our customer's workforce, you will provide guidance and advice to ensure they achieve a significant return on their investment in Salesforce. Your responsibilities will include addressing both technical and business concerns, aligning them with customer priorities, projects, and challenges. You will leverage your expertise in Salesforce to coordinate all deliverables, oversee the customer experience from onboarding to contract renewal, and serve as the main point of contact for the account's success. In this role, you will be expected to work closely with Product Management, Sales, Technical Support, and Engineering to lead the customer relationship effectively. Your success will be measured by your ability to advocate for customer success, align stakeholders at various levels, offer strategic guidance, deliver business value, drive adoption and enablement, apply technical expertise, and build strong internal relationships. Anticipating and adapting to evolving Salesforce needs will also be essential. To excel in this role, you should have a degree or equivalent experience, familiarity with Salesforce products and platform features, excellent communication skills, the ability to prioritize customer needs, and a diligent approach to your work. Experience with databases, SQL, Windows/Linux Server, and security infrastructure will be beneficial, as well as the willingness to learn and acquire in-depth technical knowledge. Additionally, you should be prepared to work in 24*7 shifts, specifically night shifts. The ideal candidate will have 8+ years of relevant industry expertise in Customer Success, SaaS platform use, project leadership, Technology Consulting, or Solutions Architecture. Demonstrated expertise in Salesforce or a specific line of business, strong consulting skills, and the ability to drive business value will be considered as preferred skills. If you are passionate about helping customers succeed, thrive in a fast-paced environment, and are looking to make a real impact, we encourage you to apply for this exciting opportunity to join our team at Salesforce.,