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Portfolio Leader (Agentforce & Data Cloud)

Portfolio Leader (Agentforce & Data Cloud)

Salesforce

8 - 12 years

0 Lacs

bangalore karnataka

Posted:2 days ago| Platform: Shine logo

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Skills Required

ai agentforce salesforce platform salesforce data cloud einstein bots llm integration ai governance practices

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Portfolio Leader at Salesforce's Agentforce Acceleration Team, you will play a critical role in driving the success of customers and the growth of Agentforce Engineers. You will lead a high-performing team by recruiting, mentoring, and developing engineers, ensuring operational excellence, and creating a supportive environment for their career growth. Additionally, you will maintain technical authority, guide implementations, and influence product development to drive customer adoption and success. Your strategic leadership and technical expertise will be essential in shaping the future of AI-powered customer engagement at Salesforce. Key Responsibilities: - Lead a High-Performing Team: Recruit, mentor, and develop a team of Agentforce Engineers, ensuring technical excellence, capacity planning, and resource allocation for success. - Ensure Operational Excellence: Monitor key performance indicators, coach on improvement areas, and manage customer escalations while fostering an inclusive team environment. - Maintain Technical Authority: Serve as the technical escalation point, stay updated on Salesforce platform capabilities, AI trends, and guide implementations. - Drive Customer Adoption & Success: Build strong executive relationships, manage customer portfolios, and accelerate progress towards consumption goals. - Strategic Alignment: Collaborate with Sales, Account Success, and other teams to activate and consume Agentforce effectively, delivering measurable business outcomes. Qualifications Required: - Proven Leadership: 8+ years in direct people management or indirect leadership roles with talent management experience. - Advanced Technical Skills: Deep understanding of AI, Agentforce, and Salesforce products with hands-on implementation and AI integration experience. - Enterprise Customer Focus: Background in high-touch customer success strategies at the enterprise level with strong executive communication skills. - Problem-Solving Mindset: Resourcefulness, flexibility, and a proactive attitude are essential for this role. Additional Details: This is a unique opportunity to shape the future of AI-powered customer engagement while leading a talented team of technical professionals at Salesforce. When you join Salesforce, you'll have access to benefits and resources that support your well-being and professional growth, allowing you to unleash your potential and redefine what's possible for yourself, AI, and the world. (Note: The section "Additional Details" is omitted as it did not provide specific details about the company.),

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Portfolio Leader (Agentforce & Data Cloud)