23 Agentforce Jobs

The Solution Engineering team shapes Salesforce solutions that provide transformational experiences for Non-profit and Higher Education organizations. Engaging deeply in discovery, crafting solution architectures, and building tailored demos that help clients visualize their future on the Salesforce platform is at the core of what we do. With increasing demand for cross-cloud solutions, we are expanding our team by adding a dedicated Salesforce SE Support Specialist. In this role, you will play a critical part in supporting our Solution Engineers by creating, maintaining, and innovating demo environments and assets using declarative Salesforce tools. Your contributions will be instrumental in improving speed-to-demo, scaling our IP, and ensuring we meet client expectations with compelling demonstrations. This presents an exciting opportunity for a skilled Salesforce practitioner who enjoys building, problem-solving, and collaborating with a passionate, high-performing team. Key Responsibilities: - Build, manage, and maintain Salesforce demo orgs across Non-profit Cloud, Education Cloud, and additional Salesforce products. - Ensure demo environments are up-to-date with Salesforce seasonal releases and evolving platform capabilities. - Troubleshoot and resolve technical issues to maintain a seamless and functional demo experience. - Configure Salesforce solutions using declarative tools like Custom Objects, Fields, Flows, OmniStudio, and App Builder. - Create reusable components and templates to facilitate rapid demo development. - Install and configure AppExchange and other Salesforce add-ons as needed. - Prepare and manage realistic and scenario-based datasets aligned with non-profit and education use cases. - Maintain data integrity and consistency across environments for effective demonstrations. - Explore new Salesforce features, emerging products, and AI-driven capabilities. - Collaborate with Solution Engineers to develop proof-of-concept demos and prototypes. - Document demo org configurations, component usage, data models, and standard operating procedures. - Help establish and refine best practices and processes for demo asset management. - Engage closely with Solution Engineers to deliver high-quality demo assets on time. - Actively contribute to planning sessions to enhance solution storytelling. - Participate in knowledge-sharing initiatives to foster innovation and collaboration across the team. Requirements: - 3+ years of hands-on Salesforce experience in consulting, implementation, or internal technical support. - Strong expertise in Salesforce declarative configuration, including Salesforce Flows, OmniStudio, Lightning App Builder, Page Layouts, and Custom Metadata. - Sound understanding of Salesforce data models, particularly within Non-profit and Education Cloud contexts. - Proficiency with Salesforce data tools such as Data Loader, Data Import Wizard, and basic data transformation techniques. - Exposure to additional Salesforce products like Tableau, Data Cloud, Commerce Cloud, or MuleSoft is preferred. - Familiarity with the Salesforce ecosystem, including product releases and roadmap. - Strong organizational skills, attention to detail, and ability to manage multiple priorities. - Excellent written and verbal communication skills in a collaborative, remote environment. - Awareness of non-profit and higher education organizational structures and use cases is a plus. Preferred Skills: - Experience with emerging Salesforce capabilities like AI/Einstein, Data Cloud, Marketing Cloud Growth. - Ability to deliver scalable and reusable components to meet evolving business and demo needs. - Proactive and self-motivated approach to learning and problem-solving. - Strong time management, task prioritization, and cross-functional collaboration. - Passion for innovation, storytelling through technology, and continuous improvement. Signs You May Be a Great Fit: - Impact: Play a pivotal role in shaping a rapidly growing venture studio with Cloud-driven digital transformation. - Culture: Thrive in a collaborative, innovative environment that values creativity, ownership, and agility. - Growth: Access professional development opportunities and mentorship from experienced peers. - Benefits: Competitive salary, wellness packages, and flexible work arrangements that support your lifestyle and goals.,

You are a Senior Salesforce Administrator at Infinx Healthcare, responsible for leading the administration, enhancement, and governance of the Salesforce platform. In this role, you will support cross-functional teams across Sales, Customer Success, Marketing, and Finance to drive efficiency through automation, ensure data quality, and enable scalable business growth. Your key responsibilities include managing user and license administration, platform configuration, sandbox environments, proactive maintenance, DevOps support, business process enablement, user engagement, data quality improvements, integration oversight, documentation, and governance. To excel in this role, you must have at least 10 years of hands-on Salesforce Administration experience, possess a Certified Salesforce Administrator designation, and ideally additional certifications such as Advanced Administrator and Platform App Builder. A Bachelor's or Postgraduate degree in Computer Science, Information Systems, or a related field is required. You should have expertise in utilizing AI in day-to-day operations, a strong understanding of Salesforce platform capabilities, experience with Salesforce Products, Pricebook, Quote, Order configuration, and automation, proficiency in Apex code and triggers, and knowledge of Data Cloud and Agentforce. Strong analytical, problem-solving, and troubleshooting skills are essential, along with effective stakeholder management and excellent written and verbal communication skills in English. Desirable skills include being an active contributor to the Salesforce community, a passion for continuous learning and innovation, and familiarity with healthcare industry workflows and regulatory needs such as HIPAA and PHI.,

Senior Salesforce Administrator Infinx Healthcare Location: Mumbai/Hyderabad (Preferred: Mumbai-based candidates with overlap with US time zone ET/CT) Department: Marketing (Revenue Operations) Experience: 10+ years Employment Type: Full-Time Reports To: Director of Marketing Position Summary We are looking for a Senior Salesforce Administrator to lead the administration, enhancement, and governance of our Salesforce platform. This role is crucial in supporting cross-functional teams across Sales, Customer Success, Marketing, and Fin riving efficiency through automation, ensuring data quality, and enabling scalable business growth. Key Responsibilities Salesforce Platform Management Own user and license management: creation, deactivation, role assignment, profiles, permission sets, public groups, OWD, and sharing rules. Perform platform configuration: Flows, assignment rules, approval processes, custom fields, page layouts, record types, dynamic layouts, apps, quick actions, custom settings, mobile admin, dashboards, and reports. Manage and optimize sandbox environments. Execute proactive maintenance: security audits, Optimizer usage, health checks, and platform updates. Development & Release Support Support DevOps and release management processes: plan and deploy configuration changes via change sets or third-party tools (e.g., Gearset, Copado). Understand and troubleshoot basic Apex code and triggers, in collaboration with development teams. Business Process Enablement Gather business requirements and translate them into scalable Salesforce solutions. Identify and promote underutilized features to improve user workflows and platform ROI. Create and maintain a clear Salesforce roadmap in collaboration with key stakeholders to ensure a seamless and effective implementation. User Engagement & Adoption Manage support ticket escalations and resolve user issues. Lead onboarding and continuous training for end-users and business teams. Communicate platform changes and enhancements across the organization. Monitor and improve user adoption metrics. Data & Integration Oversight Drive data quality improvements through automation, validation rules, and standardization processes. Manage third-party integrations, including: HubSpot (Marketing) ZoomInfo (Lead Enrichment) Zoom (Meetings) PandaDoc (eSignature/Documents) DataGroomr And other revenue cyclefocused platforms used by Sales, Marketing, and Finance teams. Documentation & Governance Maintain detailed technical and end-user documentation. Ensure best practices in change management, governance, and platform design. Required Qualifications 10+ years of hands-on Salesforce Administration experience , with a strong command of Sales Cloud. Certified Salesforce Administrator . Additional certifications are highly preferred: Advanced Administrator Platform App Builder Bachelor&aposs or Postgraduate degree in Computer Science, Information Systems, or related field. Required Skills & Attributes Use of AI in day-to-day operations, including integrating AI in Salesforce Open to learn and implementing new go-to-market revenue strategies and practices In-depth knowledge of Salesforce platform capabilities (Sales, Service, Marketing, and related features and functionality). Experience with Salesforce Products, Pricebook, Quote, Order configuration, and automation. Experience with Salesforce DevOps tools and release management. Excellent knowledge of Apex code and triggers. Working knowledge of Data Cloud and Agentforce. Strong analytical, problem-solving, and troubleshooting skills. Effective stakeholder management and the ability to translate business needs into technical solutions. Exceptional written and verbal communication skills in English. Experience in end-user training, support, and enablement. Experience in technical documentation and change control. Desirable Skills Active contributor to the Salesforce community. Demonstrates a passion for continuous learning and innovation in platform capabilities. Familiarity with healthcare industry workflows and regulatory needs (e.g., HIPAA, PHI). Show more Show less

Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. With a workforce of over 125,000 individuals spanning across 30+ countries, we are motivated by our innate curiosity, entrepreneurial agility, and commitment to creating enduring value for our clients. Fueled by our purpose - the relentless pursuit of a world that works better for people - we cater to and transform leading enterprises, including the Fortune Global 500, leveraging our profound business and industry expertise, digital operations services, and proficiency in data, technology, and AI. We are currently looking for a Senior Manager, Salesforce AI Technical Architect to join our team! As a highly skilled Salesforce Technical Architect, you will be responsible for designing, implementing, and deploying Salesforce solutions that align with our business objectives and best practices. Your role will involve developing and configuring solutions on the Salesforce platform, integrating Salesforce with other business systems, and leveraging technologies such as Agentforce, Salesforce Chatbot, Einstein AI, Data Science, and Generative AI to enhance customer service capabilities and drive business value. Key Responsibilities: - Lead the design, implementation, and deployment of Salesforce solutions in alignment with business objectives. - Develop and configure solutions using the Salesforce platform, including Apex, Lightning Web Components (LWC), and platform configuration. - Integrate Salesforce with other business systems to ensure seamless data flow and functionality. - Utilize Agentforce to enhance AI-driven customer service capabilities. - Implement and optimize Salesforce Chatbots to improve customer engagement and support. - Leverage Einstein AI to develop intelligent solutions that drive business value. - Apply Data Science methodologies to analyze complex business problems and generate actionable insights. - Develop and implement Generative AI models to enhance business processes and customer experiences. - Oversee the deployment of Salesforce solutions into production environments, ensuring stability, scalability, and performance. - Collaborate with cross-functional teams to understand requirements and deliver solutions that meet business needs. - Provide technical leadership and mentorship to development teams. - Stay updated with the latest Salesforce features and technologies, advocating for their adoption when beneficial. Qualifications: - Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field. - Relevant years of experience as a Salesforce Technical Architect. - Salesforce certifications such as Salesforce Certified Technical Architect, Salesforce Certified AI Specialist, or equivalent. - Hands-on experience with Apex, Lightning Web Components (LWC), platform configuration, data modeling, and integrations. - Expertise in Agentforce, Salesforce Chatbot, and Einstein AI. - Strong background in Data Science, including experience with data analysis, statistical modeling, and machine learning techniques. - Proven experience with Generative AI models and their application in business contexts. - Demonstrated experience in deploying Salesforce solutions into production environments, ensuring best practices in deployment and post-deployment support. - Strong understanding of AI, Large Language Models (LLM), and Natural Language Processing (NLP) ecosystems. - Proven ability to design scalable, maintainable, and robust Salesforce solutions. - Excellent problem-solving skills and the ability to work independently. - Strong communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders. Join us in our quest to shape the future and create a world that works better for everyone. Apply now for the role of Senior Manager, Salesforce AI Technical Architect at Genpact!,

NTT DATA is looking for a Salesforce Scrum Master - Digital Solution Consultant to join their team in Hyderabad, India. As a Scrum Master/Agile Project Manager, you will play a crucial role in a new division focused on delivering digital services across the SFDC platform. This is an opportunity to not just have a job but to shape the business and grow your career alongside a talented team in different countries. NTT DATA values training, consulting skills improvement, and certifications, with over 3,000 SF certifications within the company. Your responsibilities will include facilitating sprint planning, scrum ceremonies, and working with the Product Owner and team to meet project requirements. You will mentor teams in agile methodologies, manage agile toolsets, and provide relevant metrics to track team progress. Your role will be essential in ensuring the success of digital technology projects for clients, supporting team leadership, and delivering projects as promised. To qualify for this role, you should have at least 8 years of experience as a Scrum Master, 5 years of experience in Agile Project Management, and a minimum of 3 years in the full software development life cycle. Holding two current certifications from a list that includes PMI-ACP, PMP, CSM, PSM, Certified Scrum Professional, SAFe Scrum Master, SAFe Advanced Scrum Master, SAFe Release Train Engineer, or SAFe Agilist is required. You should also demonstrate a successful track record in managing complex projects, strong interpersonal and communication skills, and the ability to work with diverse teams and stakeholders. Experience with GenAI or AgentForce, GUS, JIRA, and Confluence is preferred, as well as experience as a Scrum Master in a SAFe environment. Ideal candidates should be focused, capable of coaching team members in agile practices, and committed to continuous improvement through data-driven insights and retrospectives. About NTT DATA: NTT DATA is a global innovator in business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA has experts in over 50 countries and a strong partner ecosystem. Their services range from business and technology consulting to data and artificial intelligence solutions, with a focus on digital and AI infrastructure. As part of the NTT Group, NTT DATA invests significantly in R&D to support organizations and society in the digital future. Visit their website at us.nttdata.com for more information.,

The Manager, AgentForce Development position at PwC requires a skilled and proactive individual to lead and oversee the development of custom solutions on the AgentForce platform within Salesforce. The role involves guiding a team of developers to optimize agent workflows, automate processes, and integrate AI technologies to enhance case management efficiency and decision-making. Collaboration with key stakeholders is essential to align business needs with technical solutions and ensure that AgentForce capabilities are leveraged across various use cases. The ideal candidate for this role should have hands-on experience with AgentForce, Apex, and AI-driven automation. They should demonstrate a proven track record of managing and collaborating with development teams to deliver high-quality, scalable solutions. Strong communication and leadership skills are essential for effectively leading and mentoring a team of developers, ensuring timely project delivery and maintaining high-quality standards. The candidate should also possess proficiency in Apex development, workflow automation, custom actions, and API integrations to enhance AgentForce workflows and decision-making processes. Key responsibilities of the Manager, AgentForce Development include team leadership and guidance, customization and implementation of AgentForce actions, overseeing Apex and workflow automation, implementing AI-driven routing strategies, managing cross-system integrations, designing scalable and maintainable solutions, collaborating with stakeholders to define technical requirements, and overseeing deployment activities to ensure thorough testing and quality assurance. Additional desired skills for this role include experience with advanced AgentForce features, familiarity with Salesforce Einstein integration, Salesforce certifications such as Application and System Architect, and understanding of cloud-native development architectures, particularly when integrating AgentForce with other cloud applications or microservices.,

You are an exceptional, innovative, and passionate individual looking to grow with NTT DATA. If you want to be part of an inclusive, adaptable, and forward-thinking organization, this opportunity is for you. As a Salesforce Datacloud & Agentforce Solution Architect, you will be responsible for designing, developing, and implementing AI-powered conversational experiences within the Salesforce platform. Your role will involve utilizing Agentforce capabilities to create automated customer interactions across various channels, leveraging strong technical skills in Salesforce development and natural language processing (NLP) to build effective virtual agents. Your core responsibilities will include architecting and building data integration solutions using Salesforce Data Cloud, unifying customer data from diverse sources. You will implement data cleansing, matching, and enrichment processes to enhance data quality, design and manage data pipelines for efficient data ingestion, transformation, and loading, and collaborate with cross-functional teams to translate business requirements into effective data solutions. Monitoring data quality, identifying discrepancies, and enforcing data governance policies will also be key aspects of your role. Minimum Skills Required: - Expertise in Salesforce Data Cloud features such as data matching, cleansing, enrichment, and data quality rules - Understanding of data modeling concepts and the ability to design data models within Salesforce Data Cloud - Proficiency in utilizing Salesforce Data Cloud APIs and tools for data integration from various sources - Knowledge of data warehousing concepts and data pipeline development Relevant Experience: - Implementing Salesforce Data Cloud for customer 360 initiatives - Designing and developing data integration solutions - Managing data quality issues and collaborating with business stakeholders - Building and customizing Agentforce conversational flows - Training and refining natural language processing models - Monitoring Agentforce performance and analyzing customer interaction data - Seamlessly integrating Agentforce with other Salesforce components - Thoroughly testing Agentforce interactions before deployment Skills to Highlight: - Expertise in Salesforce administration, development, and architecture - Deep knowledge of Agentforce features and configuration options - Familiarity with NLP concepts - Proven ability in conversational design and data analysis - Experience in designing, developing, and deploying solutions on Salesforce Data Cloud platform - Collaboration with stakeholders and building custom applications and integrations - Development and optimization of data models - Implementation of data governance and security best practices - Troubleshooting, debugging, and performance tuning Join NTT DATA, a trusted global innovator in business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team and a strong partner ecosystem, NTT DATA offers a range of services including business and technology consulting, data and artificial intelligence solutions, as well as application and infrastructure management. Be part of a leading provider of digital and AI infrastructure, transforming organizations and society for a digital future. Visit us at us.nttdata.com.,

NTT DATA is looking for a Salesforce Developer- Agentforce,Experience cloud to join their team in Pune, Maharashtra (IN-MH), India. As a Senior Salesforce Developer, your responsibilities will include leading the design, development, and implementation of AI-driven solutions using Salesforce Einstein features for Sales & Experience cloud. You will collaborate with architects and AI engineers to design solutions for predictive analytics, customer insights, and automation. Integrating third-party applications and data sources with Salesforce via APIs will be a key aspect of your role. You will work closely with product managers, data scientists, and developers to ensure successful implementation of AI/ML solutions aligned with business goals. This includes implementing automated workflows and intelligent data-driven decision systems within Sales Cloud and Experience Cloud. You will be responsible for designing and developing scalable solutions in Salesforce Agentforce and Experience Cloud environments, building and customizing Lightning components, Apex classes, Visualforce pages, Flows, and APIs to support agent and customer portals. Furthermore, you will design and implement seamless integrations with core systems such as policy administration, claims, billing, and document management via REST/SOAP APIs, middleware (e.g., MuleSoft, Boomi), or event-driven architectures. Developing custom components, templates, and branded sites within Experience Cloud to support self-service and agent experiences will also be part of your responsibilities. Gathering requirements from stakeholders and translating them into technical solutions, maintaining and optimizing data models, sharing rules, and user roles for different Experience Cloud personas, and ensuring best practices in coding, testing, and DevOps deployment strategies are also key aspects of the role. Troubleshooting production issues, providing ongoing support for Salesforce-based applications, participating in Agile ceremonies, and maintaining technical documentation are part of the responsibilities as well. To be successful in this role, you should have 7+ years of overall experience in Salesforce development with at least 2+ years of hands-on experience in Salesforce AI Solutions development. Expertise in Salesforce Einstein AI features, customizing applications using Apex, LWC, Lightning Flows, data modeling, data integration using REST APIs, handling large datasets within Salesforce, machine learning algorithms, Salesforce architecture, NLP, image recognition, sentiment analysis, AI governance, model explainability, data ethics, and leveraging structured and unstructured data for ML and NLP solutions are required qualifications. Preferred skills include Salesforce certifications in Einstein Analytics and Discovery Consultant, Salesforce Platform Developer II, or Salesforce Certified AI Associate, experience in Salesforce Data cloud, Salesforce Agentforce, Apex, Lightning Web Components (LWC), SOQL, Flow Builder, integrating Salesforce with external systems, designing and managing Experience Cloud sites, and Salesforce certifications like Platform Developer I/II, Experience Cloud Consultant, Integration Architecture Designer. Join NTT DATA, a trusted global innovator of business and technology services, and be part of a diverse team committed to helping clients innovate, optimize, and transform for long-term success. Visit us at us.nttdata.com.,

As a Salesforce Datacloud & Agentforce Solution Architect at NTT DATA in Hyderabad, Telangana (IN-TG), India, you will be responsible for designing, developing, and implementing AI-powered conversational experiences within the Salesforce platform. Your role will involve utilizing Agentforce capabilities to create automated customer interactions across various channels, requiring strong technical skills in Salesforce development and natural language processing (NLP) to build effective virtual agents. Your core responsibilities will include architecting and building data integration solutions using Salesforce Data Cloud to unify customer data from diverse sources, implementing data cleansing, matching, and enrichment processes to improve data quality, designing and managing data pipelines for efficient data ingestion, transformation, and loading, collaborating with cross-functional teams to understand business requirements and translate them into data solutions, monitoring data quality, identifying discrepancies, and taking corrective actions, as well as establishing and enforcing data governance policies to maintain data consistency and compliance. To be successful in this role, you should have expertise in Salesforce Data Cloud features like data matching, cleansing, enrichment, and data quality rules. You should also possess an understanding of data modeling concepts, proficiency in using Salesforce Data Cloud APIs and tools for data integration, knowledge of data warehousing concepts, and experience in implementing Salesforce Data Cloud for customer 360 initiatives. Additionally, you will be involved in designing and developing data integration solutions, managing data quality issues, collaborating with business stakeholders to define data requirements and KPIs, building and customizing Agentforce conversational flows, refining NLP models for accurate understanding of customer queries, monitoring Agentforce performance, integrating Agentforce with other Salesforce components, testing and deploying Agentforce interactions across various channels, and more. Key skills to highlight on your resume include expertise in Salesforce administration, development, understanding of Salesforce architecture, deep knowledge of Agentforce features, familiarity with NLP techniques, proven ability in conversational design, skills in data analysis, and experience in designing, developing, and deploying solutions on the Salesforce Data Cloud platform. At NTT DATA, a trusted global innovator of business and technology services, we are committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts, we provide services in business and technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and connectivity. Join us to be part of a global network dedicated to moving confidently and sustainably into the digital future.,

Job Title: Senior Technical Lead - Salesforce Exp Level - 7-10 years of experience Job Summary: We are seeking an experienced Salesforce Health Cloud Technical Architect to lead the design, implementation, and optimization of Salesforce Health Cloud solutions for our healthcare organization. The ideal candidate will have deep expertise in Salesforce architecture and the healthcare domain, enabling them to align technological solutions with business goals and enhance patient care through effective data utilization and process automation. Key Responsibilities: Solution Design and Architecture: Lead the architectural design of Salesforce Health Cloud solutions customized to meet business needs, ensuring scalability, performance, and integration capabilities. Collaborate with stakeholders to translate business requirements into technical specifications and solutions. Implementation and Development: Oversee the development and deployment of Salesforce Health Cloud, ensuring solutions are implemented effectively and efficiently. Supervise the development team and provide technical guidance to ensure best practices in coding and integration. Integration and Data Management: Design and manage integrations with other healthcare systems, such as EHRs and third-party applications, to offer seamless data flow. Ensure data integrity, security, and accessibility, aligning with compliance requirements and industry standards. Technical Leadership and Strategy: Provide technical leadership and guidance to teams, promoting innovative use of Salesforce Health Cloud technologies. Stay updated with the latest Salesforce features and capabilities, and advocate for their application in achieving business objectives. Testing and Quality Assurance: Establish and coordinate testing processes to assure the quality and functionality of Salesforce Health Cloud implementations. Lead troubleshooting and ensure timely resolution of issues. Documentation and Training: Develop and maintain comprehensive documentation for architectural designs, technical procedures, and user guides. Conduct training sessions for internal users and stakeholders to maximize the effective use of Salesforce Health Cloud. Stakeholder and Vendor Management: Act as a liaison between business units, technology teams, and external vendors to ensure effective communication and collaboration. Continuous Improvement: Proactively seek opportunities for system enhancements and efficiencies in alignment with business strategies. Required Skills: Technical Expertise: Strong proficiency in Salesforce Health Cloud, including knowledge of its features, functionalities, and limitations. Experience with Salesforce development tools, such as Apex, Lightning Components, Visualforce, and SOQL. Architectural Skills: Ability to design comprehensive Salesforce solutions that integrate seamlessly with other healthcare applications and systems. Advanced knowledge of integration techniques, including APIs, middleware, and web services. Healthcare Domain Knowledge: Understanding of healthcare industry standards, practices, and compliance requirements, including HIPAA. Project Management: Strong organizational skills with the ability to manage multiple projects simultaneously. Experience in leading cross-functional teams and managing stakeholder expectations. Problem-Solving and Analytical Skills: Excellent analytical skills to identify issues and implement effective solutions. Strong troubleshooting skills with a proactive approach to issue resolution. Communication Skills: Excellent written and verbal communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Ability to work collaboratively and build relationships across diverse teams. Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. Extensive experience with Salesforce architecture, particularly Health Cloud. Proven track record in designing and implementing Salesforce solutions for healthcare organizations. Strong understanding of healthcare processes, compliance standards, and data management. Salesforce certifications, such as Salesforce Certified Health Cloud Consultant or Technical Architect, are highly desirable. Strong expertise in Salesforce technical aspects, including Apex, Visualforce, Lightning Components, and SOQL Experience in developing Salesforce integrations with third-party systems and platforms. Proficiency in web technologies such as HTML, CSS, JavaScript, and XML Knowledge of project management methodologies such as Agile and Waterfall Strong problem-solving skills to analyze complex issues and provide creative solutions. Experience in training and mentoring technical team members. Excellent communication, presentation, and interpersonal skills, with an ability to work effectively with different stakeholders. Salesforce certifications such as Salesforce Platform Developer I, Salesforce Administrator, or Salesforce Certified Advanced Administrator would be preferred. Experience in Agile/Scrum methodology would be preferred. Overall, the senior technical lead is a critical role that requires extensive technical expertise in Salesforce, excellent problem-solving and communication skills, and experience in leading and mentoring technical teams. The candidate should be self-motivated, flexible, and able to work independently or in a team and provide guidance to team members. The candidate should also have a passion for Salesforce technology and be committed to delivering the best technical solutions as part of the support services provided to the clients.

Inviting applications for the role of Lead Consultant, Salesforce Developer- Data Cloud In this role you will be responsible for designing, developing, and implementing solutions using Data Cloud and Salesforce OMS primarily. Salesforce Developer with a strong understanding of Agentforce and hands on development experience of Data Cloud. Responsibilities: Data Cloud Development (Essential): . Design and implement data pipelines to ingest, transform, and load data into Data Cloud. . Develop data models and data flows to enable advanced analytics and insights. . Create data visualizations and dashboards to communicate data-driven insights. . Integrate machine learning and AI models into Data Cloud to enhance data analysis and prediction. Agentforce Development (good to have): . Design, develop, and deploy Agentforce agents to automate tasks and improve customer service efficiency. . Experience in writing complex and multi-step Prompt Builder steps and flows . Implement complex Agentforce orchestration flows to automate multi-step processes. . Integrate Agentforce with Data Cloud, OMS, Service Cloud, Experience Cloud and other relevant systems both internal Salesforce systems and external platforms . Train and support users on Agentforce best practices. . Optimize Agentforce agents for performance and scalability. . Monitor Agentforce agents for errors and performance issues and implement corrective actions. Minimum Qualification: . Bachelor%27s or Master%27s degree in Computer Science, Information Technology, or a related field. . Proven experience in cloud data engineering or a similar role. . Strong knowledge of cloud platforms such as AWS, Azure, or Google Cloud. . Proficiency in programming languages such as Python, Java, or Scala. . Experience with data modeling, ETL processes, and data warehousing. . Excellent problem-solving skills and attention to detail. . Strong communication and collaboration skills.

As a Lead Consultant, Salesforce Developer- Data Cloud at Genpact, you will play a crucial role in designing, developing, and implementing solutions primarily using Data Cloud and Salesforce OMS. Your responsibilities will encompass Data Cloud development, including designing and implementing data pipelines, developing data models and flows, creating data visualizations, and integrating machine learning models. Additionally, you will work on Agentforce development, automating tasks, improving customer service efficiency, and integrating Agentforce with various systems. Your key responsibilities will include designing and implementing data pipelines to ingest, transform, and load data into Data Cloud, developing data models for advanced analytics, creating data visualizations and dashboards for insights communication, and integrating machine learning and AI models into Data Cloud for enhanced analysis and prediction. In the domain of Agentforce development, you will focus on designing, developing, and deploying Agentforce agents for task automation and customer service efficiency improvement. You will also be responsible for writing complex Prompt Builder steps, implementing complex orchestration flows, integrating Agentforce with various systems, training users on best practices, optimizing Agentforce agents, and monitoring them for errors and performance issues. To qualify for this role, you must hold a Bachelor's or Master's degree in Computer Science, Information Technology, or a related field. You should have proven experience in cloud data engineering or a similar role, strong knowledge of cloud platforms like AWS, Azure, or Google Cloud, proficiency in programming languages such as Python, Java, or Scala, experience with data modeling, ETL processes, and data warehousing, excellent problem-solving skills, attention to detail, as well as strong communication and collaboration skills. If you are passionate about leveraging your expertise in Salesforce development, Data Cloud, and Agentforce to drive impactful solutions and contribute to the digital transformation of leading enterprises, this role at Genpact offers you an exciting opportunity to make a difference.,

Profiles should be Proficient in Service Cloud and Omnichannel. We require Profiles with 5 to 7 Years of relevant experience Location- Hyderabad and Bangalore Minimum Requirements: • 6+ years experience working on deployment teams, ideally using Agile development techniques using DevOps tools. • Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations. • Experience in building solutions in the service Cloud. • A self-starter, adept at picking up new skills and technologies, and eager to break new ground. • Excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers or delivering a technical presentation. • Degree and equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Technical Requirements: • Salesforce (Apex, VisualForce, LWC) • SOAP APIs, REST API (JSON, XML) • Data modeling • Process modeling tools and best practices • Web-to-Case and Email-to-Case • Knowledge of Omnichannel (Integration Procedures, Data Raptors, Omniscripts) • Knowledge of Einstein BOT/Agentforce and LLM • SFDX, Azure DevOps Preferred Requirements: • Excellent interpersonal and communications skills. • Salesforce Certified Admin / Advance Admin/ Salesforce Platform Developer I and II / Platform App Builder / AI Associate/ AI Specialist. • Bachelors in computer science, Software Engineering or a related field

Profiles should be Proficient in Service Cloud and Omnichannel. We require Profiles with 5 to 7 Years of relevant experience Location- Hyderabad and Bangalore Minimum Requirements: • 6+ years experience working on deployment teams, ideally using Agile development techniques using DevOps tools. • Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations. • Experience in building solutions in the service Cloud. • A self-starter, adept at picking up new skills and technologies, and eager to break new ground. • Excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers or delivering a technical presentation. • Degree and equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Technical Requirements: • Salesforce (Apex, VisualForce, LWC) • SOAP APIs, REST API (JSON, XML) • Data modeling • Process modeling tools and best practices • Web-to-Case and Email-to-Case • Knowledge of Omnichannel (Integration Procedures, Data Raptors, Omniscripts) • Knowledge of Einstein BOT/Agentforce and LLM • SFDX, Azure DevOps Preferred Requirements: • Excellent interpersonal and communications skills. • Salesforce Certified Admin / Advance Admin/ Salesforce Platform Developer I and II / Platform App Builder / AI Associate/ AI Specialist. • Bachelors in computer science, Software Engineering or a related field

Proven experience as a Salesforce Engineer or similar role. Strong understanding of Salesforce integration techniques and tools. Expertise in Agentforce and its application within Salesforce environments. Proficiency in Data Cloud and data management best practices. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills.

Role: Salesforce Data Cloud Consultant Mode: Contract To Hire Location: Hyderabad - Hybrid Timings: 3 PM - 12 PM IST Client: USA Health Care Company This is a hands-on role for a Salesforce Data Cloud consultant who can design scalable, future-ready architectures and turn complex data into real customer value. In this role, you'll lead end-to-end Data Cloud implementations-from ingestion and modeling to identity stitching and activation. You'll build seamless activation paths across Marketing Cloud, Advertising Studio, and CRM. Key Responsibilities: Design, develop, and deploy solutions on Salesforce Data Cloud platform. CDP Implementation mandatory. Collaborate with stakeholders to gather requirements and translate them into technical specifications. Build custom applications, integrations, and data pipelines using Salesforce Data Cloud tools and technologies. Develop and optimize data models to support business processes and reporting needs. Implement data governance and security best practices to ensure data integrity and compliance. Perform troubleshooting, debugging, and performance tuning of Salesforce Data Cloud solutions. Stay current with Salesforce Data Cloud updates, best practices, and industry trends. Provide technical guidance and support to other team members and end-users. Document solution designs, configurations, and customizations. SFDC certification mandatory. Qualifications: 5+ yrs experience Two or more years experience implementing and working with data strategy and data modelling, including building multiple solutions across Salesforce clouds; typically has experience in development, strategy, business analysis, pre-sales solutioning, or architecture Have broad knowledge of Salesforce technology and specifically Data Cloud and its capabilities and terminology Experience positioning and implementing Data Cloud Salesforce Data Cloud Consultant certification or accreditation is plus Hands-on experience in modern cloud data platforms (Snowflake, Databricks, Big Query, RedShift), data analytics tools (Tableau, Looker, Power BI), data programming models (DataFrames, pandas), and AI (Python, R, Jupyter Notebooks) Knowledge of industry-specific use cases, data architectures, and integration patterns Preferred Qualifications: Experience in the Healthcare industry. Exposure to DevOps practices using Copado. Experience with agile methodologies and participation in sprint planning and retrospectives. Agentforce Specialist Salesforce certification

Job Summary: We are looking for an innovative and technically skilled Generative AI Developer with 2 - 4 years of experience to join our team, focusing on the development and deployment of intelligent agents using Agentforce, Salesforces GenAI platform, or similar frameworks. The ideal candidate will be passionate about applying large language models (LLMs) to real-world business workflows, building conversational agents, and delivering high-impact AI-powered solutions within the Salesforce ecosystem and beyond. Key Responsibilities: • Design, develop, and deploy Generative AI agents using Agentforce, LLMs (like GPT-4), and related frameworks. • Build and integrate intelligent, context-aware workflows into CRM, support, and operational systems. • Collaborate with cross-functional teams (Product, Engineering, Data, and Business) to understand business challenges and deliver scalable AI solutions. • Fine-tune and prompt LLMs for specific use cases such as market outreach, sales assistance, document summarization, and automation tasks. • Maintain and optimize agent performance through evaluation, prompt engineering, and feedback loops. • Stay up-to-date with the latest in generative AI, Salesforce AI tools (Einstein Copilot, Agentforce), and open-source frameworks. • Create technical documentation and provide support for production deployments and ongoing enhancements. Qualifications Required : • 2 - 4 years of experience in AI/ML or Software Development, with at least 1 year working directly with LLMs or GenAI applications. • Hands-on experience with Agentforce, OpenAI, LangChain, or other GenAI frameworks. • Proficiency in Python, JavaScript, or relevant programming languages for AI agent development. • Experience integrating GenAI capabilities into Salesforce, web apps, or enterprise systems. • Strong understanding of prompt engineering, vector databases, and agent orchestration. Preferred : • Experience with Salesforce Einstein Copilot, Salesforce Data Cloud, or MuleSoft integration. • Familiarity with LLMOps, model evaluation, or responsible AI best practices. • Knowledge of REST APIs, OAuth, and cloud platforms (AWS, GCP, Azure). Preferred candidate profile

1. Salesforce Experience : At least 6 years of experience with Salesforce, including Sales Cloud, Marketing Cloud, and Service Cloud. 2. Agentforce Experience : At least 2 years of experience with Salesforce Agentforce, including Einstein Analytics, Einstein Prediction Builder, and Einstein Discovery. 3. AI and Machine Learning Experience : At least 2 years of experience with AI and machine learning, including machine learning frameworks, deep learning, and natural language processing. 4. Programming Skills : Strong proficiency in programming languages, such as Python, Java, and Apex. 5. Data Analysis and Visualization : Strong skills in data analysis and visualization, including data preparation, data modeling, and data visualization. 6. Communication and Collaboration : Excellent communication and collaboration skills, including the ability to work with cross-functional teams and stakeholders.

Key Responsibilities : 1. Einstein Analytics : Develop and maintain Einstein Analytics solutions, including data preparation, data modeling, and dashboard creation. 2. Einstein Prediction Builder : Develop and maintain predictive models using Einstein Prediction Builder, including data preparation, model training, and model deployment. 3. Einstein Discovery : Develop and maintain Einstein Discovery solutions, including data preparation, insight generation, and recommendation engines. 4. AI-Powered Solutions : Design and deploy AI-powered solutions using Salesforce Einstein, including chatbots, virtual assistants, and predictive maintenance. 5. Integration : Integrate Salesforce Einstein with other Salesforce products, including Sales Cloud, Marketing Cloud, and Service Cloud. 6. Data Preparation : Prepare and manage data for use in Einstein Analytics, Einstein Prediction Builder, and Einstein Discovery, including data cleansing, data transformation, and data loading. 7. Model Training and Deployment : Train and deploy machine learning models using Einstein Prediction Builder, including model selection, hyperparameter tuning, and model evaluation. 8. Solution Deployment : Deploy Einstein solutions to production environments, including configuration, testing, and validation. Requirements : 1. Salesforce Experience : At least 6 years of experience with Salesforce, including Sales Cloud, Marketing Cloud, and Service Cloud. 2. Agentforce Experience : At least 2 years of experience with Salesforce Agentforce, including Einstein Analytics, Einstein Prediction Builder, and Einstein Discovery. 3. AI and Machine Learning Experience : At least 2 years of experience with AI and machine learning, including machine learning frameworks, deep learning, and natural language processing. 4. Programming Skills : Strong proficiency in programming languages, such as Python, Java, and Apex. 5. Data Analysis and Visualization : Strong skills in data analysis and visualization, including data preparation, data modeling, and data visualization. 6. Communication and Collaboration : Excellent communication and collaboration skills, including the ability to work with cross-functional teams and stakeholders.

Role & responsibilities Job Description: Salesforce Senior Engineer We are seeking a highly skilled and experienced Salesforce Senior Engineer to join our dynamic team. The ideal candidate will be responsible for designing, developing, and implementing advanced Salesforce solutions, ensuring seamless integration with other enterprise systems. This role requires a deep understanding of Salesforce architecture, best practices, and the ability to lead complex projects. Key Responsibilities Design, develop, and implement scalable Salesforce solutions tailored to business needs. Lead the end-to-end Salesforce development lifecycle, including design, development, testing, and deployment. Deep and broad knowledge of the Salesforce platform, including Agentforce, Salesforce Einstein features, Sales Cloud, Service Cloud, Experience Cloud, Data Cloud Collaborate with cross-functional teams to gather requirements and ensure seamless integration with other systems. Develop custom applications using Apex, Lightning Web Components (LWC), and Visualforce. Maintain data integrity and security by implementing best practices and Salesforce governance policies. Provide technical leadership and mentorship to junior developers and team members. Stay updated with the latest Salesforce features, releases, and best practices. Preferred candidate profile Qualifications Bachelor's degree in Computer Science, Information Technology, or related field. 3+ years of experience as a Salesforce Developer or Engineer. Strong proficiency in Apex, Lightning Web Components (LWC), Visualforce, and Salesforce APIs. Experience with Salesforce integration tools such as MuleSoft or similar middleware solutions. Deep and broad knowledge of the Salesforce platform, including Agentforce, Salesforce Einstein features, Sales Cloud, Service Cloud, Experience Cloud, Data Cloud. Salesforce certifications (e.g., Platform Developer I & II, Application Architect) are highly desirable. Excellent problem-solving skills and ability to work in a fast-paced, agile environment. Strong communication skills, with the ability to collaborate effectively with cross-functional teams. Preferred Skills Experience with CI/CD tools and version control systems (e.g., Git, Bitbucket). Knowledge of Salesforce CPQ, Marketing Cloud, or Service Cloud is a plus. Familiarity with Agile methodologies and project management tools (e.g., Jira).

Role & responsibilities Expertise in Agentforce and its application within Salesforce environments. Proficiency in Data Cloud and data management best practices Preferred candidate profile

Mandatory Skills-Strong understanding of Salesforce integration techniques and tools. Expertise in Agentforce and its application within Salesforce environments. Proficiency in Data Cloud and data management best practices. Description: Proven experience as a Salesforce Engineer or similar role. Strong understanding of Salesforce integration techniques and tools. Expertise in Agentforce and its application within Salesforce environments. Proficiency in Data Cloud and data management best practices. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills.

Job description We are looking for a skilled and detail-oriented Salesforce Developer to join our development team. The ideal candidate will be responsible for designing, developing, and maintaining high-performance. This role requires strong technical expertise, problem-solving skills, and the ability to work collaboratively in an Agile environment. Responsibilities Develop and customize Salesforce applications using Apex, Visualforce, and the Lightning Framework. Configure and manage Salesforce security settings to ensure data integrity and visibility. Utilize declarative automation tools within Salesforce to streamline business processes. Implement and oversee Salesforce deployment strategies. Design and maintain robust Salesforce data models to ensure optimal performance and scalability. Develop and maintain integrations between Salesforce and external systems using REST and SOAP APIs. Collaborate with project managers and other stakeholders to define and meet project milestones. Skills Required: 2 to 5 years of hands-on experience in Salesforce development. Strong Experience with Apex, Trigger, LWC, Aura etc. Experience in integrating Salesforce with external systems using tools like Workbench, and third-party APIs, along with handling complex data migrations using Data Loader. Proficiency in SQL and SOQL to efficiently query, manage, and manipulate large datasets within Salesforce. Strong experience in testing and debugging Salesforce solutions, including writing unit tests for Apex classes, triggers, and ensuring high code coverage to meet Salesforce best practices. Must have PD 1 Certification Strong Experience of Service and Data cloud, Agentforce other clouds also considerable. A proven success record in the implementation of Salesforce projects. Comprehensive knowledge of the software development life cycle, including specification, documentation, quality assurance, and deployment.