8 Customer Adoption Jobs

Role Overview: As a Customer Success Executive, you will play a crucial role in ensuring customer satisfaction and retention within the company. Your responsibilities will include actively engaging with customers, guiding them on product usage, and developing long-term relationships to drive customer success and loyalty. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and advocating for customers within the organization. Key Responsibilities: - Collaborate with the sales team to understand clients" needs and pain points before initiating the onboarding process. - Guide customers through the onboarding process, ensuring a seamless transition onto the product. - Conduct initial training sessions to familiarize customers with key features and functionalities, and provide ongoing training resources. - Collaborate with the Customer Support team to address technical hurdles during onboarding and resolve customer inquiries, concerns, and issues promptly. - Develop strong, trusted relationships with customers, proactively reaching out to offer support, updates, and relevant resources. - Monitor customer usage patterns to identify opportunities for increased product adoption, offering personalized recommendations and strategies. - Utilize a consultative sales approach to up-sell products and assist in the renewal process by demonstrating the value proposition of continued partnership. - Efficiently manage the customer database using the CRM system and deliver reports to management. Qualifications Required: - Minimum 2 years of prior experience in a similar role. - Ability to communicate, present, and influence key stakeholders at all levels of an organization, including executives and C-level. - Strong multitasking skills with sharp attention to detail. - Excellent knowledge of CRM usage and the ability to shortlist customers based on their drop out and low product usage. - Bachelor's degree in Business Administration or a relevant field. Additional Details: The shift timings for this role are from 7 PM to 4 AM (US Time Zone). The location for this position is in Chennai, South India.,

As a Customer Success Specialist (CSS) in Pune, India, your primary role will involve supporting the post-sales customer lifecycle by focusing on customer adoption, ongoing support, program optimization, and expansion. You must possess a deep understanding of our customers" business objectives and effectively communicate how our solution aligns with and helps achieve their strategic goals. **Key Responsibilities:** - **Onboarding:** Collaborate with the Sales Team to ensure a seamless customer onboarding process, leading to a successful go-live and introduction for the customer. - **Customer Experience Design:** Assist customers in designing their programs to align with product capabilities while meeting their business objectives and strategies for long-term value and satisfaction. - **Account Escalations:** Address alerts, red flags, or customer issues promptly, providing necessary support and resolution. - **Customer Renewals:** Proactively prioritize resources based on risk, growth potential, and renewal timeframe to drive customer satisfaction. - **Adoption Monitoring:** Keep a close eye on adoption rates of assigned accounts, offering insights to customers and collaborating with Sales and Marketing teams. - **Collaboration:** Work with the Marketing team to develop customer testimonials and referrals, contributing to company goals and growth targets. **Qualifications Required:** - Ability to understand customer requirements and guide them towards identifying financial measures of success. - Data-driven mindset with a focus on consistent engagement processes. - Strong interpersonal, presentation, and communication skills. - Creative problem-solving abilities and a proactive approach to troubleshooting. - Exceptional organizational and analytical skills, capable of performing well under pressure. - Team player with the ability to work independently. - Basic technical understanding and willingness to work in US/UK shifts as needed. Join us in driving customer success, enhancing program effectiveness, and contributing to the growth and profitability targets of our company.,

Coupa enables businesses of all sizes to enhance their margins through its community-generated AI and cutting-edge total spend management platform. Leveraging trillions of dollars of direct and indirect spend data from a vast network of 10M+ buyers and suppliers, Coupa AI equips you with the capability to forecast, recommend, and automate smarter and more profitable business decisions, ultimately leading to improved operating margins. Joining Coupa means being part of a company that is pioneering technology, utilizing the latest innovations to empower customers with increased efficiency and visibility in their spending. The culture at Coupa values collaboration, teamwork, transparency, openness, and a shared dedication to excellence. Working at Coupa provides a global impact, where your efforts directly influence clients, the business, and your colleagues. As a Customer Adoption Manager at Coupa, you play a crucial role within the Professional Services team. Your responsibilities involve collaborating closely with Coupa's global customers to boost adoption rates, optimize value, and promote best practices, ensuring that customers derive the maximum benefit from their Coupa platform. Coupa is committed to adhering to relevant laws and regulations concerning equal opportunity and fostering a welcoming and inclusive workplace environment. All decisions related to recruitment, compensation, training, and performance evaluation are made equitably, and equal employment opportunities are provided to all qualified candidates and employees. Recruiters are advised that inquiries or resumes will not be entertained. By submitting your application, you acknowledge that you have reviewed Coupa's Privacy Policy. Coupa collects and processes your application, including personal data, for managing ongoing recruitment and placement activities, such as potential employment opportunities in the future. Further details on how your application is handled, the processing purposes, and data retention can be found in our Privacy Policy.,

You will be part of a leading AI-driven Global Supply Chain Solutions Software Product Company that has been recognized as one of Glassdoor's Best Places to Work. We are looking for an astute individual with a strong background in supply chain, who can also contribute to the customer success team by implementing and supporting projects. You should possess deep knowledge of industry best practices and be able to collaborate effectively with multiple cross-functional teams. As a Shared Services Lead, your role will be crucial during the customer implementation lifecycle. You will be responsible for ensuring that all Cloud-related activities are completed by the respective cross-functional teams in a timely manner to support the implementation teams. Proactively identifying risks and escalating them to leadership to prevent delivery timeline delays will be a key aspect of your responsibilities. Your main responsibilities will include owning a portfolio of enterprise customers, understanding their operational needs and technical challenges, and developing plans to address them. You will need to ensure adherence to SaaS policies and procedures while driving overall service delivery success by maintaining a balance between customer expectations and delivery realities. Managing customer escalations for service issues, developing remediation plans, and establishing strong relationships with customers will be essential tasks. Specific goals will focus on customer satisfaction and health, advocacy, customer adoption of existing SaaS solutions, and identifying new upsell/cross-sell opportunities. Collaborating effectively with internal departments, tracking and approving transitions from implementation to steady state phase, and participating in business reviews will also be part of your role. We are seeking a candidate with a Bachelor's degree and 10 to 12 years of experience in the supply chain domain and related technologies. A minimum of 2 years of experience in a Technical Account Advisor role or similar position is required. Experience in SaaS technology landscape, managing critical customer issues, understanding service management frameworks, and strong project management skills are essential. Additionally, you should have excellent analytical, problem-solving, communication, and organizational skills. If you align with our core values and are passionate about driving success for both the company and our customers, we encourage you to explore this opportunity further.,

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. As a leader in fleet safety solutions, our solution is quickly being recognized as a significant disruptive technology with growth exceeding 4x year over year. To continue facilitating our growth, we are seeking forward-thinking, uncompromising, and competitive team members. At Netradyne, we are committed to delivering solutions that advance our customers" market leadership by continuously driving innovations and delivering meaningful and actionable insights. Our Driveri Vision-Based Driver Recognition Safety Program utilizes Artificial Intelligence, Machine Learning, and Edge Computing to provide comprehensive performance insights and reduce risks efficiently. Supported and funded by our investors, we are dedicated to building a world-class team of technologists and industry experts. The Sales Manager role at Netradyne in India involves understanding customers from various industries with commercial fleets and promoting our product offering. The Sales Manager will present our overall solution to customers, provide guidance and support during initial interactions, drive engagement through contractual agreements, and contribute to the company's goals. Key responsibilities of the Sales Manager include developing and maintaining strong customer relationships, collaborating with the pre-sales team to design optimal solutions, supporting customer adoption and engagement, representing customer needs within the organization, and staying updated with industry trends. Minimum Qualifications: - B.Tech/B.E. Work Experience: - 7 to 8 years of managing end-to-end sales in Automotive Telematics/Fleet Management/IT-ITeS/IoT/Embedded Systems/SaaS/Software/Data Analytics/ERP Solution space. Working Model: - Field sales with travel involving up to 50% of work schedule. The Sales Manager role is an individual contributor position with a yearly quota/revenue target. Location: - Bengaluru Netradyne is an equal-opportunity employer. Applicants only - recruiting agencies do not contact. If your experiences/skills align with our needs, we will contact you directly. Please review and apply to available job openings at Netradyne.com/company/careers. For information on avoiding and reporting scams, visit the Federal Trade Commission's job scams website.,

You will be playing a crucial role in revolutionizing the FMCG landscape in India by joining our team at Kirana Club. Your relentless effort and dedication will be the driving force behind our growth and success. As a part of our team, you will have the opportunity to take on a career-defining role where you will represent Kirana Club and establish enduring relationships with our FMCG clients. Our track record includes earning the trust of industry leaders such as Mondelez, Marico, P&G, Godrej, and more. You will be contributing to impactful work by being involved in a groundbreaking product that is reshaping the FMCG industry. Your responsibilities will include leading the customer success strategy, devising and executing a holistic plan that aligns with our business objectives. You will be focused on driving customer adoption and retention by enhancing their engagement with our platform and decreasing churn rates through efficient onboarding, training, and support. Building and nurturing strong relationships with key decision-makers at our FMCG clients will be a key aspect of your role, where you will understand their requirements and challenges. Additionally, you will leverage customer data to derive strategic insights, identify trends, and suggest improvements that will contribute to product enhancement and strategic decision-making. We are seeking a candidate who holds an MBA with 2-4 years of relevant work experience or a Tier 1 UG with 4-6 years of relevant work experience. Your ability to initiate, cultivate, and manage intricate projects while driving process efficiencies will be valued. A strong inclination towards research, analytics, and constructing compelling narratives is essential. Excellent written and verbal communication skills are a must, along with exposure to media and measurement. If you are ready to bring your hustle and passion to the table, we encourage you to apply now and be a part of our dynamic team at Kirana Club. To expedite the process, please fill out this form: https://forms.gle/sEzxrt8tPCcGw5ys8. We are expecting a high volume of applications and encourage you to stand out by finding a direct way to connect with us.,

As a Product Experience Manager at Axiamatic, you will play a crucial role in delivering exceptional product experiences to our customers. Your primary responsibility will be to ensure that customers derive maximum value from our products and services. Your key responsibilities will include driving customer adoption and satisfaction by closely working with customers to provide guidance and aligning their needs with our business objectives. You will collaborate with cross-functional teams to deliver tailored solutions that address customer needs and help them achieve their goals. Building long-term relationships with customers and acting as a trusted advisor to help them maximize the value from our product offerings will be a significant part of your role. You will be expected to develop and implement strategies to enhance the overall product experience, ensuring that customer needs are met throughout the product lifecycle. Providing product knowledge and support to customers during pre-sales activities and post-sales implementations will also be part of your duties. Analyzing customer feedback and product usage data to identify areas for improvement and working closely with product teams to advocate for changes will be essential. To be successful in this role, you should have at least 5 years of experience in a customer-facing role such as CSM, Pre-sales, or Technical Account Management. A strong technical background to understand and articulate complex product functionalities is required. While ERP experience, particularly with SAP, is ideal, it is not mandatory. Excellent communication and interpersonal skills, along with the ability to work collaboratively across multiple teams, will be crucial. Demonstrated ability to build and maintain strong customer relationships, focusing on delivering business outcomes, is essential. Strategic thinking and the ability to move beyond transactional interactions to provide long-term value to customers will be highly valued. Strong problem-solving skills and a proactive approach to customer challenges are also necessary for this role. If you are passionate about enhancing customer experiences and have the necessary skills and experience, we look forward to receiving your application for the Product Experience Manager position at Axiamatic.,

You will be joining the Customer Success organization at SAP, which is dedicated to creating a cutting-edge Virtual customer engagement experience for customers who have purchased an SAP solution. Your main goal will be to enhance customer onboarding and adoption processes in the Digital customer segment, striving to improve renewal rates, customer satisfaction, and overall success through a consistent and scalable approach across various SAP lines of business. As a Customer Success Partner (CSP), you will play a crucial role in engaging with top customers (top 5%) in a personalized manner. To expand this personalized approach to all customer classifications (remaining 95%), SAP has introduced the role of a Digital Customer Success Manager (DCSM) across all cloud lines of business. DCSMs will utilize a virtual engagement strategy to ensure an exceptional customer experience for a broader customer base, leveraging the latest digital tools and resources available. Your responsibilities as a DCSM will involve working in a shared service environment, proactively reaching out to accounts in the Digital Segment, and responding to customer inquiries via various communication channels. You will focus on conducting virtual onboarding sessions, providing guidance during implementation, and ensuring seamless adoption of SAP solutions by customers. Additionally, you will be the point of contact for managing defined customer risk scenarios and sharing best practices to help customers achieve their desired outcomes. Furthermore, you will be responsible for deploying the Customer Lifecycle Methodology (CLM) to support customers throughout their journey, documenting interactions in Gain Sight, and continuously improving processes for effective customer onboarding. As the role evolves, you will be expected to drive adoption of solutions that deliver value to customers, support successful renewals, and collaborate with cross-functional teams to optimize scalable processes. To excel in this role, you should have a strong networking ability, coordination skills, and the capacity to influence teams across different functions. Your role will involve collaborating with various internal stakeholders, including Customer Success Managers, support teams, and product management, to ensure a seamless and efficient customer engagement experience. At SAP, we are committed to fostering an inclusive workplace where every individual, regardless of background, can thrive and contribute their best. We prioritize employee well-being, offer flexible working models, and invest in personal development to empower our workforce. As an equal opportunity employer, SAP values diversity and provides accessibility accommodations to applicants with disabilities, affirming our dedication to creating a more equitable world. If you are passionate about driving customer success, leveraging innovative technologies, and being part of a purpose-driven organization, this role at SAP offers a unique opportunity to make a meaningful impact in the digital customer engagement space. Join us at SAP and unleash your potential to help shape a better future for all.,