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7 Service Cloud Jobs

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Salesforce Developer
Cognizant

4.0 - 9.0 years

Hyderabad, Chennai, Bengaluru

Hybrid

Roles and Responsibilities Design, develop, test, deploy, and maintain Apex classes, triggers, interfaces, and visualforce pages using Salesforce development tools like LWC. Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions that meet business needs. Develop custom components using OmniStudio for Health Cloud, Marketing Cloud, SFMC (Service Cloud), and Salesforce Marketing Cloud. Troubleshoot issues related to data migration from legacy systems to Salesforce platform.

Posted -1 days ago

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Salesforce Developer
Persistent

4.0 - 8.0 years

Pune

Work from Office

About Position: We are looking for a skilled Salesforce Developer with 4-8 years of experience to join our team. The ideal candidate will be responsible for implementing case management solutions, assisting the customer integration team to achieve seamless integrations, and helping with the merging of the location object into the account object. Experience with Salesforce Service Cloud and the Salesforce platform is essential. Role: Salesforce Developer Location: All Persistent Location Experience: 4+ Years Job Type: Full Time Employment What You'll Do: Skilled Salesforce Developer with 4 to 8 years of experience to join our team. Strong hands-on experience with Apex, LWC, Batch, Triggers, F...

Posted 1 week ago

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Salesforce (Agentforce) Technical - Solutions Architect
NTT DATA North America

5.0 - 9.0 years

Pune, All india

On-site

As a Senior Salesforce Solution Architect at NTT DATA, you will play a crucial role in designing and implementing Agentforce solutions tailored to the unique needs of the sector. You will work closely with stakeholders to understand business requirements, design scalable and efficient Salesforce architectures, and lead the implementation of complex Agentforce projects. **Job Duties and Responsibilities:** - Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions - Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements - Understand and articulat...

Posted 1 week ago

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Salesforce Sales & Service Cloud Developer-Pune
Tata Consultancy Services

7.0 - 9.0 years

Pune

Work from Office

TCS virtual drive Salesforce Sales & Service cloud ,LWC Exp : 4-6 yrs Location : Pune **Eligibility Criteria:** - Minimum 15 years of regular education (10th + 12th + 3 years graduation) - BE/B.Tech/MCA/M.Sc/MS with a minimum of 5 years of relevant IT experience post-qualification - B.Sc/BCA Graduates with a minimum of 5.5 years of relevant IT experience post-qualification - Only full-time courses will be considered JD . 5+ years of development & design experience on Salesforce platform Strong knowledge and coding skills in Lightning Web Components, modern JavaScript, jQuery, HTML 5.0 /higher version At least 1+ years of LWC hands on experience Expertise in SOQL, SOSL, JSON Basic understandi...

Posted 2 weeks ago

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Salesforce Functional Lead - 8 To 13 years || Kolkata
PwC India

8.0 - 13.0 years

Kolkata

Hybrid

Role & responsibilities SFDC Functional Lead: Perform analysis of User requirements and translated requirements into functional solutions in the form of User Stories To support a team of developers and QAs to implement solutions while providing proactive feature suggestions To conduct Client Demos during User Acceptance Testing (UAT) / release cycles phase along with triaging the bugs and preparing test scenarios with business users To collaborate with the QA team to review the test cases and define the scope for various projects for QA team during implementation Actively participate in QA activities including A/B testing to identify and resolve issues early in the development cycle Support ...

Posted 2 weeks ago

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Custom Software Engineer
Accenture

3.0 - 8.0 years

5 - 9 Lacs

Bengaluru

Work from Office

Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Salesforce Service Cloud Good to have skills : Salesforce Lightning Web Components Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Custom Software Engineer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve colla...

Posted 3 weeks ago

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Salesforce Developer
Tata Consultancy Services

6.0 - 8.0 years

0 - 3 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

Role & responsibilities Job Title: Salesforce Developer Location: Banglore, Hyderabad, Chennai, Kolkata Experience: 6 to 8 Years Role Summary: Responsible for designing, developing, and implementing customized solutions within the Salesforce platform to support business requirements and improve processes. Key Responsibilities: Develop and customize Salesforce applications using Apex, Visualforce, Lightning Components, and other Salesforce technologies. Integrate Salesforce with external systems using APIs and middleware tools. Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions. Maintain and enhance existing Salesforce implem...

Posted 4 weeks ago

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Exploring Service Cloud Jobs in India

The service cloud job market in India is thriving with numerous opportunities for job seekers looking to build a career in cloud computing. Service cloud professionals are in high demand as companies are increasingly leveraging cloud-based solutions to enhance customer service and support processes.

Top Hiring Locations in India

  1. Bangalore
  2. Hyderabad
  3. Pune
  4. Chennai
  5. Mumbai

These major cities in India are actively hiring for service cloud roles, offering a plethora of job opportunities for skilled professionals.

Average Salary Range

The average salary range for service cloud professionals in India varies based on experience levels:

  • Entry-level: INR 4-6 lakhs per annum
  • Mid-level: INR 8-12 lakhs per annum
  • Experienced: INR 15-25 lakhs per annum

Career Path

A typical career progression in the service cloud domain may include roles such as: - Junior Service Cloud Developer - Service Cloud Developer - Senior Service Cloud Developer - Service Cloud Architect - Service Cloud Consultant - Service Cloud Project Manager

Related Skills

In addition to expertise in service cloud, professionals in this field are often expected to have skills in: - Salesforce CRM - Data analysis - Problem-solving - Project management - Communication skills

Interview Questions

  • What is Salesforce Service Cloud? (basic)
  • Explain the difference between Salesforce Sales Cloud and Service Cloud. (basic)
  • How do you handle escalations in Service Cloud? (medium)
  • What are the different types of Service Cloud consoles available in Salesforce? (medium)
  • How do you create an email-to-case in Service Cloud? (medium)
  • Explain the concept of case assignment rules in Service Cloud. (medium)
  • What is Live Agent in Service Cloud? (medium)
  • How do you integrate Service Cloud with other Salesforce products? (medium)
  • Describe the process of setting up entitlement management in Service Cloud. (advanced)
  • How do you handle knowledge management in Service Cloud? (advanced)
  • Explain the importance of Service Cloud Communities. (advanced)
  • How do you customize Service Cloud to meet specific business requirements? (advanced)
  • What are the best practices for optimizing Service Cloud performance? (advanced)
  • How do you handle data security in Service Cloud? (advanced)
  • Explain the concept of Omni-Channel in Service Cloud. (medium)
  • How do you configure Service Cloud for multi-channel support? (medium)
  • Describe the process of setting up Service Level Agreements (SLAs) in Service Cloud. (medium)
  • How do you handle integration with external systems in Service Cloud? (advanced)
  • What are the different types of reports and dashboards available in Service Cloud? (medium)
  • How do you troubleshoot common issues in Service Cloud? (medium)
  • Explain the role of Artificial Intelligence (AI) in Service Cloud. (advanced)
  • How do you handle data migration and data cleansing in Service Cloud? (advanced)
  • Describe a challenging Service Cloud project you worked on and how you resolved it. (advanced)
  • How do you stay updated with the latest trends and developments in Service Cloud? (basic)

Closing Remark

As you embark on your journey to explore service cloud jobs in India, remember to equip yourself with the necessary skills and knowledge to stand out in the competitive job market. Prepare diligently, showcase your expertise, and apply confidently to secure exciting opportunities in the dynamic field of service cloud. Best of luck in your job search!

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