481 Customer Success Jobs - Page 8

As a Customer Success Manager specializing in Tableau at Salesforce, you will play a crucial role in ensuring our customers achieve maximum value from our products. Your main responsibility will be to act as a trusted advisor to our customers, guiding them on how to leverage Tableau effectively to meet their business objectives. You will need to address both technical and business concerns, aligning them with customer priorities and projects. Your expertise will be instrumental in coordinating all deliverables that the customer is entitled to, ensuring a seamless experience from onboarding through to contract renewal and expansion. Building strong relationships with key stakeholders, providing strategic guidance, and driving adoption and enablement will be key aspects of your role. Key Responsibilities: - Serve as the primary point of contact for customers, leveraging industry, product, and technical knowledge to help them achieve their business goals through Tableau. - Develop and maintain strong relationships with key stakeholders at various levels, aligning with customer needs across different market segments. - Assess customer goals and capabilities, offering recommendations for optimizing Tableau ecosystem performance and achieving business objectives. - Cultivate executive-level relationships within customer IT and business leadership, driving innovation aligned with business challenges. - Contribute to Tableau knowledge and training resources, enabling customers through comprehensive adoption plans. - Apply Tableau product knowledge to address technical concerns, ensure resolutions, and align platform features with customer priorities. - Conduct quarterly reviews, identify trends, and provide tailored recommendations for stability, performance, and feature enhancement. - Collaborate with internal teams such as Sales, Engineering, and Product Management to lead customer relationships and drive revenue opportunities. - Anticipate and adapt to role changes as per evolving Salesforce needs. Preferred Skills: - 8+ years of experience in Customer Success, SaaS platform use, project leadership, Technology Consulting, or Solutions Architecture. - Proficiency in Tableau or a specific line of business. - Strong consulting skills and ability to drive business value and influence C-level conversations. - Familiarity with Salesforce product features, governance principles, methodologies, and enterprise architecture. - Excellent communication skills to articulate technical issues to diverse audiences. - Degree or equivalent experience required. This role requires working in the EST time zone from 6:30 PM to 3:30 AM IST. Accommodations: If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form.,

As an Education Business Consultant at PowerSchool, you will partner with the client account team to support clients in achieving success with the PowerSchool products utilized by students, school and district teachers, counselors, and administrators. Your role involves engaging with clients to share best practices and product knowledge, driving improved usage and adoption of PowerSchool products. Working in coordination with the account team, you will discuss various aspects of the partnership, including monitoring software adoption, consulting on best practices, aligning district goals with product usage, and mitigating identified risks. Your responsibilities will include acting as a client-facing subject matter expert, serving as an adoption advisor to clients needing additional product support, consulting with key client stakeholders, and developing annual goals aligned with school/district missions. You will fulfill requests for assistance from the account team, share progress reports with clients, and work cross-functionally to optimize outcomes for customer retention. Additionally, you will support customer meetings, facilitate user group webinars, and serve as an internal consultant for related projects. To qualify for this role, you should have a Bachelor's degree or equivalent work experience, excellent negotiation and interpersonal skills, and the ability to thrive in a fast-paced environment. Proficiency in Microsoft Office suite, Salesforce, and CRM is required, along with strong attention to detail, time management, and communication skills. You should be able to prioritize effectively, escalate customer issues when necessary, and excel in problem-solving and conflict resolution. In this role, you will collaborate closely with team members, provide coaching and mentoring, and demonstrate emotional intelligence in managing intra-group and intergroup conflicts. Your success will depend on your ability to coach and mentor team members, handle heavy workloads, and solve client issues effectively across functional lines. If you are passionate about driving customer success, possess excellent communication skills, and enjoy working in a collaborative environment with frequent interactions and interruptions, then this role as an Education Business Consultant at PowerSchool is an ideal opportunity for you. PowerSchool is an equal opportunity employer committed to diversity and inclusion in the workplace.,

As an Accounts Receivable Support Specialist at Zywave, you will be an integral part of our Finance team, dedicated to ensuring a positive customer experience. Your responsibilities will include managing collections, resolving invoice disputes, and addressing inbound customer inquiries. By serving as the first point of contact on the Billing phone line, you will assist customers by answering questions, routing inquiries, and providing necessary documentation. Additionally, you will collaborate with internal teams to effectively resolve customer issues and meet collections goals. To excel in this role, you should possess a minimum of 2 years of professional experience in collections and/or customer service. While an Associate or Bachelors degree in Accounting, Business, or a related field is preferred, familiarity with Salesforce and proficiency in Microsoft Excel are advantageous. Strong written and verbal communication skills, attention to detail, and the ability to multitask effectively are essential qualities for success in this position. You should also have a customer-first mindset, be comfortable working independently, and be willing to work mid-shift hours. Joining Zywave means becoming part of a trusted leader in the global insurtech space. You will have the opportunity to work in a hybrid model from our Pune office, collaborate with passionate professionals, and contribute to a high-impact role that directly supports revenue and customer experience. At Zywave, you will have access to internal learning programs, growth opportunities, and career development resources in a culture that values innovation, inclusion, and continuous improvement. If you are ready for your next adventure in the accounting space and are passionate about delivering excellent service and driving successful outcomes in accounts receivable management, Zywave welcomes your application.,

As an individual contributor at P40 level, you will play a crucial role in supporting large enterprises investing in Adobe Experience Cloud solutions. Your primary responsibility as a Technical Account Manager (TAM) will be to establish and cultivate strong relationships with top-tier customers, ensuring their operational needs are met effectively. You will provide proactive technical leadership, personalized knowledge sharing, and business-critical insights aimed at optimizing the customer's solution stack. By collaborating with internal resources such as technical specialists, product experts, and customer success teams, you will guide customers in maximizing their Adobe investment. Your key responsibilities will include serving as the technical executive point of contact for customers, advising on technical strategies, identifying risks and opportunities, and driving the implementation of action plans. Additionally, you will be responsible for maintaining clear communication channels, aligning with internal and external executive teams, and advocating for customers across various Adobe departments. To excel in this role, you will need a Bachelor's Degree in a related technical field and a minimum of 11 years of experience in consultative, customer service, or customer success roles within the digital marketing technology sector. Your ability to understand customer business cycles, technical roadmaps, and goals will be crucial in delivering proactive technical solutions. By collaborating with internal collaborators and third-party partners, you will drive innovation, influence roadmap development, and ensure successful project delivery. Your role will also involve leading architectural and design discussions to optimize solutions and enhance customer experiences. At Adobe, we value creativity, curiosity, and continuous learning. As you embark on this role, we encourage you to update your Resume/CV, explore internal mobility opportunities, and prepare for interviews to make the most of your career growth journey. Our supportive work environment and commitment to ongoing feedback will empower you to thrive and make a meaningful impact at Adobe. If you encounter any accessibility challenges during the application process, please reach out to accommodations@adobe.com or call (408) 536-3015 for assistance. We look forward to welcoming you to our team and witnessing your contributions to Adobe's success.,

As a D&M Industry Focused Partner Development Manager at Autodesk, you will play a crucial role in fostering strategic partnerships within specific industry verticals and with our partners. Your primary responsibility will be to drive business growth and enhance market presence through collaboration with Partner Managers, cross-functional teams, and channel partners. Your key responsibilities will include developing and executing industry strategies to target specific verticals, identifying growth opportunities, and staying updated on market trends. You will be tasked with identifying and onboarding strategic partners within industry verticals to expand business reach and drive mutually beneficial partnerships. Building and nurturing relationships with partners, ensuring effective collaboration and alignment of objectives will also be a core part of your role. Furthermore, you will design and implement industry-focused programs and initiatives in collaboration with partners and internal teams, support the sales team by providing industry expertise, training, and resources to drive revenue growth, and collaborate with partners on joint marketing campaigns, events, and activities to enhance brand visibility and generate leads. You will also be responsible for monitoring and analyzing key performance metrics, ensuring customer satisfaction and success within the industry verticals, conducting regular competitive analysis, managing budgets for industry-focused initiatives and programs, and collaborating with cross-functional teams to drive successful execution of industry strategies. To be successful in this role, you should possess excellent English language skills, a proven track record for delivering growth across the APAC region, customer-facing experience in the APAC region, 5-10 years of sales/relationship management experience, in-depth industry knowledge to an expert level, excellent communication skills, benchmark stakeholder management in a matrix organization, and a flexible approach to change. Join Autodesk, where amazing things are created every day with our software, and be part of a culture that guides how we work, treat each other, connect with customers and partners, and show up in the world. If you are ready to shape the world and your future, then Autodesk is the place for you! Please note that the salary offered will be based on your experience and geographic location, in addition to other components of Autodesks competitive compensation package. Explore sales careers at Autodesk to build meaningful relationships with customers and contribute to creating a better, more sustainable world. Autodesk is committed to fostering a culture of belonging where everyone can thrive. If you are an existing contractor or consultant with Autodesk, please search for open jobs and apply internally.,

As the Chief Operating Officer (COO) at Anchanto, you will play a pivotal role as the #2 executive in the organization. Reporting directly to the CEO, you will be responsible for overseeing day-to-day operations on a global scale, focusing on delivery, implementation, customer success, quality assurance, and internal operations. Your primary objective will be to drive operational efficiency, enhance performance, and elevate customer satisfaction across various regions. Your key responsibilities will include leading and optimizing global delivery processes, onboarding procedures, customer success initiatives, and support operations. You will be tasked with standardizing processes, systems, and playbooks to enhance efficiency and ensure high levels of customer satisfaction. Monitoring and tracking key metrics related to SLAs, onboarding, QA, and operational stability will be essential in driving operational excellence. Collaboration with the CEO and leadership team to execute strategic goals, development of second-line leadership, and fostering a performance-driven culture will also be crucial aspects of your role. Additionally, you will represent operations in board meetings and investor discussions. In the first 12 to 18 months, your success will be measured by achieving faster onboarding and time-to-value for customers, establishing strong adherence to SLAs and operational KPIs, reducing customer escalations, building scalable systems and teams to support growing customer volume, and acting as a daily execution partner to the CEO. The ideal candidate for this role will have 10 to 15 years of leadership experience in SaaS or tech-enabled businesses, with a proven track record in managing international operations, particularly in APAC, Middle East, or Europe. You should possess strong expertise in delivery, implementation, customer success, and engineering support, along with hands-on experience in KPIs, SLA frameworks, root cause analysis, and governance. Your ability to work across functions and regions, coupled with strong stakeholder management skills, will be essential for success in this role. Joining Anchanto offers you a high-impact leadership position with global ownership, providing you with the opportunity to directly influence business scale, profitability, and customer experience. You will work in a collaborative and fast-paced environment, enjoying high autonomy and trust while closely collaborating with the CEO and board.,

As an Assistant Manager for Merchant Success Partners at our company, you will play a crucial role in managing relationships with our key merchant clients. Your primary responsibility will be to establish and maintain long-term partnerships with these clients by understanding their needs and preferences. Your main focus will be on developing strong connections with strategic customers, identifying their requirements, and promoting our company's solutions to ensure mutual satisfaction. Your goal will be to contribute to the growth and sustainability of our business for long-term success. Your responsibilities will include developing trust with a portfolio of major clients to prevent them from turning to competitors, gaining a deep understanding of Cashfree products and features, and being well-versed in issue resolution for merchants. You will need to monitor the performance of key merchants, address any issues promptly by coordinating with internal teams, and ensure timely resolution of customer queries and concerns. Additionally, you will be required to handle high-priority cases, resolve complex problems efficiently, collaborate with backend teams to address pending issues, and provide regular progress reports to both internal and external stakeholders. Driving high customer satisfaction and Net Promoter Scores for the accounts under your management will also be a key aspect of your role. To succeed in this position, you should have 4-8 years of relevant experience in Key Account Management or Customer Success, with a proven track record in handling L2 and L3 escalations and priority issues effectively. If you are ready to take on this challenging yet rewarding role, we invite you to join our team and make a significant impact on our merchant success program.,

About Spyne At Spyne, the company is dedicated to revolutionizing the marketing and sales strategies of cars through state-of-the-art Generative AI technology. The initial vision of utilizing AI-powered visuals to facilitate faster online sales for auto dealers has evolved into a comprehensive AI-first automotive retail ecosystem. With substantial backing of $16M in Series A funding from esteemed investors like Accel, Vertex Ventures, and others, Spyne is rapidly expanding its operations. Some key milestones achieved by Spyne include launching industry-first AI-powered Image, Video & 360 solutions for Automotive dealers, introducing the Gen AI powered Automotive Retail Suite for Inventory, Marketing, and CRM, and successfully onboarding 1500+ dealers across the US, EU, and other key markets within 2 years of its launch. The company is now gearing up to onboard 10K+ dealers globally out of a market of 200K+ dealers, supported by a dedicated team of 150+ members with a balanced focus on Research & Development and Go-To-Market strategies. Role Overview This role at Spyne is not just another job opportunity; it presents a unique chance to contribute to building an iconic product from the ground up. Spyne is seeking a dynamic leader to spearhead the Customer Onboarding & Success function for a cutting-edge CRM + Conversational AI product designed to revolutionize the Automotive Retail sector. The successful candidate will be tasked with ensuring a seamless onboarding experience for the initial 30 strategic customers, driving quarterly revenue of $1M+, and eventually leading the Customer Growth & Success initiatives for the Conversational AI & CRM product. The position is based in Gurgaon and requires working hours from 6 PM to 3 AM IST (US hours) on-site, with 8-10 years of relevant experience and extensive travel to the US. Key Responsibilities Leading the end-to-end customer onboarding process, ensuring swift value realization for each customer Driving revenue generation of $1M+ per quarter through successful customer activations and onboarding procedures Establishing a robust Customer Success framework focused on value delivery and product adoption Collaborating with the Product team to develop automated Onboarding and Delivery management systems capable of handling 100+ customers monthly Collecting insights from onboarding processes to enhance product-market fit through structured feedback loops Working cross-functionally with Product, Engineering, AI, and Sales teams to streamline onboarding processes Creating scalable onboarding frameworks, automations, and playbooks to support company growth Preparing the groundwork to build and lead a Customer Onboarding & Success team as the company scales Executing the customer onboarding journey for top retail clients from inception to go-live Developing scalable playbooks to simplify complex onboarding procedures Implementing automation-driven onboarding practices utilizing AI tools What Will Make You Successful 8-10 years of experience in Customer Success, Program Management, or Strategy roles within B2B SaaS / AI-led products Proven track record in customer-facing roles with a strong background in early-stage or rapidly scaling startups Ability to influence product development based on customer feedback during onboarding Proficiency in automation, CRM, and AI-driven customer engagement Capability to lead cross-functional teams and willingness to build a team from scratch Experience in team management with a readiness to start as an individual contributor Excellent communication, stakeholder management, and strategic thinking abilities Readiness to work during US hours to support US-based customers (6 PM to 3 AM) from the office Comfort in a dynamic startup environment where iteration is key to brand development Alignment with Spyne AI's core values: Customer Obsession, Think 10X- Not 10%, Extreme Ownership, Relentless Innovation Machine Why Spyne Culture emphasizing high ownership, zero politics, and execution-first approach Growth trajectory from $5M to $20M ARR Opportunity to work with top GTM leaders and seasoned startup professionals Exposure to global markets including the U.S., EU, and India Competitive compensation package comprising base salary, performance incentives, and stock options,

As a Customer Success Manager at Salesforce, you will play a pivotal role in guiding our customers to achieve their business objectives and maximize their return on investment with Salesforce. Your expertise in Salesforce will enable you to address both technical and business concerns, aligning them with customer priorities and ensuring a seamless experience throughout the customer journey. Your responsibilities will include acting as the primary point of contact for customers, leveraging your deep industry and technical knowledge to provide strategic guidance and deliver business value. You will nurture strong relationships with key stakeholders, assess customer goals, and offer recommendations for optimizing performance and achieving business objectives. In addition, you will be responsible for driving adoption and enablement, applying technical expertise to address concerns, and conducting proactive support and enhancement activities. You will collaborate closely with internal teams such as Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities. To excel in this role, you must have a degree or equivalent experience, familiarity with Salesforce products and platform features, excellent communication skills, and the ability to prioritize customer needs and drive resolutions. Experience with databases, SQL, server environments, and security infrastructure will be beneficial, along with a diligent and detail-oriented approach to work. The ideal candidate will have 8+ years of relevant industry experience in Customer Success, SaaS platform use, or project leadership, with a strong technical background in Salesforce. Candidates with roles such as Salesforce Technical Architect, Salesforce Solution Architect, or Salesforce Business Analyst are encouraged to apply, especially those with a proven ability to manage customer relationships effectively. This position may require you to work from your local Salesforce/Tableau office 2 to 3 days a week. If you are passionate about driving customer success, empowering businesses, and making a positive impact, we invite you to join our team and be a part of transforming the future of business with Salesforce.,

Applied Software Pvt. Ltd. is a software product company located in Ahmedabad specializing in products for the investment and wealth management (WealthTech) industry. Our flagship product, WealthSpectrum, is utilized by prestigious global private banks, financial institutions, and investment managers. We pride ourselves on collaborating with esteemed industry leaders and highly regarded clients, focusing on developing user-friendly, stable, and dependable software solutions. We are currently looking for a dedicated Customer Success Specialist to lead our customer relations efforts for our software product tailored to the investment and wealth management sector. This pivotal role will involve establishing and nurturing strong relationships with our clients, gaining insight into their specific requirements, and ensuring their satisfaction and success with our product. Key Responsibilities: - Cultivate and maintain robust client relationships to promote loyalty and retention - Conduct regular client check-ins to solicit feedback and address any concerns - Act as the primary point of contact for clients, ensuring timely and effective resolution of queries or issues - Coordinate User Acceptance Testing (UAT), manage issue resolution, and plan go-live schedules - Advocate for client needs and collaborate internally to enhance the overall client experience If you are passionate about customer success and interested in this opportunity, please submit your resume detailing your education, experience, and current compensation to careers@wealthspectrum.com. The positions are based in Ahmedabad.,

As the Vice President of Operations at Milestone Inc., you will play a key role in leading our global operational centers to drive business growth, innovation, and operational excellence. Your visionary leadership and deep understanding of the digital software and services landscape will be crucial in transforming our Global Capability Center (GCC) into a hub of strategic value. You will be responsible for developing and executing operational strategies that enhance our competitive edge, aligning cross-functional teams to achieve business outcomes, and optimizing global operational centers for efficiency, quality, and cost-effectiveness. Your role will also involve fostering a culture of innovation, continuous learning, and cross-functional collaboration to drive the development of innovative SaaS solutions. In addition, you will champion initiatives to enhance customer satisfaction, retention, and growth, ensuring that customer success teams are aligned with product and engineering. Your success will be measured by the tangible business impact you deliver, such as accelerating revenue and growth, solving strategic challenges, and driving innovation. To qualify for this role, you should have a Bachelor's or Master's degree in engineering and over 20 years of experience in operations leadership within the digital software and services industries. A strong understanding of AI, Engineering, and Enterprise SaaS principles is essential. The successful candidate will have a proven track record of managing and scaling global operational centers with a focus on engineering, product, and customer success. We offer a competitive salary, performance-based incentives, comprehensive benefits package, and opportunities for career growth and professional development in a collaborative and innovative environment. If you have an entrepreneurial spirit, exceptional leadership and communication skills, and thrive in a dynamic, fast-paced environment, we encourage you to apply by submitting your resume and cover letter outlining your qualifications and vision for the role.,

About McDonald's: McDonald's Corporation, one of the world's largest employers with locations in more than 100 countries, is offering corporate opportunities in Hyderabad. The global offices of McDonald's are dynamic innovation and operations hubs, aimed at expanding the global talent base and in-house expertise of the company. The newly established office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating the ability of McDonald's to deliver impactful solutions for the business and customers worldwide. Position Overview: McDonald's is looking for an exceptional Senior Data Product Engineering SRE to take charge of the development and operational excellence of data products that provide insights and drive crucial business decisions. This role requires a unique combination of a product engineering mindset, data platform expertise, and site reliability engineering practices to create, scale, and maintain customer-facing data products and internal analytics platforms. The Senior Data Product Engineering SRE will be responsible for ensuring the end-to-end reliability of data products, from ingestion to user experience, to ensure they deliver business value at scale. Key Responsibilities: - Define and implement a product reliability strategy for customer-facing analytics, dashboards, and data APIs. - Collaborate with Product Management to translate business requirements into scalable, reliable data product architectures. - Establish product metrics, KPIs, and success criteria for data products serving both external and internal customers. - Lead cross-functional initiatives to enhance data product adoption, engagement, and customer satisfaction. - Develop and maintain data products, including real-time dashboards, analytics APIs, and embedded analytics solutions. - Design user-centric data experiences focusing on performance, reliability, and scalability. - Implement A/B testing frameworks and experimentation platforms for data product optimization. - Set and maintain SLAs for data product availability, latency, and accuracy. - Implement comprehensive monitoring for user-facing data products, encompassing frontend and backend metrics. - Create automated testing frameworks for data product functionality, performance, and data quality. - Lead incident response for data product issues that impact customer experience. - Monitor and optimize data product performance from an end-user perspective, including page load times and query response times. - Implement user feedback collection and product analytics to drive continuous improvement. - Collaborate closely with Product, Engineering, Data Science, and Customer Success teams. - Establish engineering practices for data product development, encompassing code reviews and deployment processes. - Influence the product roadmap with technical feasibility and reliability considerations. - Advocate for data product best practices throughout the organization. - Strike a balance between innovation, operational stability, and customer commitments. - Collaborate with Product Management on feature prioritization and requirements. Required Qualifications: - 8+ years of experience in product engineering, data engineering, or SRE roles. - 5+ years of experience in building customer-facing data products, analytics platforms, or business intelligence solutions. - 3+ years in senior or lead positions with direct team management experience. - Proven track record of delivering data products that drive measurable business impact. - Expertise in the product development lifecycle from ideation to launch and optimization. - Advanced experience in building user-facing applications and APIs. - Deep expertise with analytics databases (Redshift, BigQuery, ClickHouse), real-time processing (Kafka, Spark Streaming), and BI tools (Tableau, Looker, Power BI). - Proficiency in React, Vue.js, or Angular for constructing data visualization interfaces. - Advanced skills in Python, Java, or Node.js for API development and data services. - Expert-level SQL skills and experience optimizing queries for interactive analytics workloads. - Extensive experience with AWS or GCP data and compute services. - Strong product sense with the ability to balance technical constraints with user needs. - Experience with product analytics tools (Amplitude, Mixpanel, Google Analytics) and metrics-driven development. - Ability to understand business requirements and translate them into technical solutions. - Strong technical writing skills for customer-facing documentation and API specifications. - Experience with agile product development methodologies (Scrum, Kanban, Design Thinking). - Proven track record of building and scaling product engineering teams. Work Location: Hyderabad, India Work Pattern: Full-time role. Work Mode: Hybrid.,

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We're one of the fastest-growing tech startups in the region, consistently charting new heights! This position is with BridgeU, one of the brands under Manifest Global, which also includes Cialfo, Kaaiser, and Explore by Cialfo. Please note that this is a 5-day working role. BridgeU is on a mission to empower schools and students worldwide to navigate the future with confidence. We provide smart, data-driven solutions that support international secondary schools in delivering better university and career guidance, preparing students for life beyond the classroom. With a global footprint and a commitment to student outcomes, we work hand-in-hand with educators, counselors, and school leaders to ensure every student finds the right pathway for their future. Our team is made up of dedicated educators, technologists, and innovators, working together to transform guidance and university admissions through meaningful relationships, powerful insights, and world-class support. At BridgeU, we believe in impact over ego, collaboration over silos, and long-term partnerships over quick wins. BridgeU is seeking an elite Client Partner to deliver an unparalleled level of service to high-quality B2B high school clients. This individual will manage relationships with stakeholders across all levels from junior counselors to senior school leaders with the professionalism and finesse typically seen in white-glove service roles. The ideal candidate will bring exceptional customer experience, service orientation, and account growth capabilities while embodying the highest standards of sophistication, emotional intelligence, and personalization. The responsibilities of this role include driving client success by partnering closely with high school stakeholders, ensuring client satisfaction and delight through regular business reviews and personalized solutions, providing client support to resolve technical challenges, maximizing value and expanding relationships by encouraging deeper adoption of BridgeU's platform, maintaining operational efficiency by updating client records, and leading, strategizing, and developing strategies for client growth and development. The ideal candidate for this role should possess a Bachelor's degree in Business Administration, Education, Marketing, Communications, or a related field, have experience within the SaaS, EdTech, or technology solutions industry for B2B clients, and demonstrate 5+ years of success in customer success, client experience, account management, or strategic consulting. Skills such as a consultative approach, attention to detail, analytical thinking, and efficient communication are essential, along with qualities like professional presence, emotional intelligence, discretion, and ambition. If you have an MBA or equivalent postgraduate degree in marketing or business, familiarity with high school counseling workflows and challenges, or experience engaging directly with C-level education stakeholders, you would be considered a notch above for this role.,

As a Customer Success Manager at UpRise Labs, you will play a crucial role in ensuring our clients" success and satisfaction by being their primary point of contact post-onboarding. Your responsibility will be to understand each client's recruitment processes, goals, and success metrics in order to align our solutions effectively. By driving product adoption, providing training, and offering strategic insights, you will aim to maximize the value our clients derive from our product. Your role will involve acting as a trusted advisor and recruitment tech expert, guiding clients on best practices, new features, and optimization opportunities. Additionally, you will be tasked with identifying potential upsell or cross-sell opportunities and collaborating with the sales team to capitalize on them. Promptly addressing customer issues and coordinating with internal teams when necessary will also be part of your responsibilities. Monitoring account health, tracking usage and satisfaction metrics, and proactively managing risks will be essential in ensuring long-term relationships with key stakeholders, ranging from recruiters and HR heads to business leaders. The ideal candidate for this position should have a background in Customer Success, Account Management, or Recruitment Operations, preferably within an HR tech or SaaS environment. With a solid understanding of recruitment processes, ATS systems, or HR workflows, you should possess excellent communication skills, strong interpersonal abilities, and a problem-solving mindset. The ability to thrive in a fast-paced, high-growth startup environment and manage multiple clients efficiently will be key to success in this role. If you are passionate about helping customers succeed within the tech and recruitment space, we encourage you to apply for this exciting opportunity with UpRise Labs. Join us in transforming how organizations discover, assess, and hire top talent using the power of AI.,

As the Manager, Data Engineering at Assent, you will play a crucial role in leading a team of specialists in data engineering to bring key products and features to life for Assent and its customers. Your responsibilities will include recruiting, developing, and retaining a high-performing and engaged team, coaching them to deliver high-quality, scalable software that addresses key business problems. You will be responsible for coordinating and allocating work among the team, driving delivery, and championing product quality. Your role will involve establishing and maintaining rapport with other teams in the product value chain such as Product Management, User Experience, Quality Assurance, Customer Success, and Infrastructure. You will visualize upcoming work, manage product releases by monitoring progress and making necessary adjustments to meet delivery schedule and requirements. Additionally, you will ensure that the team develops software that follows Assent's Design Guidelines, Coding Standards, Security Guidelines, and any other relevant guidelines provided by the Architecture team. To excel in this role, you should have at least 10 years of progressive experience in a data-focused role with a proven track record in a leadership position. Strong mentoring and coaching skills are essential to keep your team engaged and motivated. A strong technical background with experience in AWS, Snowflake, dbt, Python, SQL, and handling large volumes of unstructured data is required. You should possess a growth mindset, be highly organized, adaptable, and strategic in your approach to business challenges. At Assent, we value your talent, energy, and passion. In addition to competitive financial benefits, we offer wellness programs, flexible work options, professional development opportunities, and a commitment to diversity, equity, and inclusion. Join us in our mission to create a sustainable future and make a global impact with your expertise in data engineering.,

The Senior Customer Success Manager plays a crucial role in the success of Contlo, a pioneering AI marketing platform dedicated to empowering modern businesses through generative AI technology. As a customer-centric individual with a passion for AI, your primary responsibility will involve ensuring the seamless onboarding and retention of customers, particularly in the D2C and Ecommerce sectors. Your responsibilities will include guiding new customers through the onboarding process, conducting training sessions to maximize platform utilization, and developing a deep understanding of customers" objectives and challenges. Serving as the main point of contact for customer inquiries and concerns, you will proactively engage with customers to identify opportunities for enhanced value and optimization. Collaboration with cross-functional teams such as Sales, Product, and Support is essential to advocate for customer needs and drive product improvements based on customer feedback. Your qualifications should include a Bachelor's degree in Business or Marketing, 5-6 years of customer-facing experience, strong interpersonal and communication skills, and a customer-focused mindset. If you are detail-oriented, organized, and have a background in SAAS startups with exposure to the D2C/Ecommerce industry, we invite you to bring your expertise and dedication to our team at Contlo. Join us in shaping the future of AI-driven marketing and customer success.,

As an Employability Skills Coach at one of Weekday's clients, you will be instrumental in preparing students for successful careers by providing impactful skills training and developing industry-relevant curriculum. Your primary focus will be on imparting critical employability competencies to students through engaging sessions, practical learning, and staying aligned with the evolving needs of the industry. You will be responsible for delivering engaging and outcome-oriented employability training sessions both in-person and virtually. Your role will involve conducting workshops on essential professional skills like communication, teamwork, critical thinking, digital literacy, and industry-specific competencies. Monitoring student performance and offering constructive feedback to enhance their skill development and job readiness will also be a key aspect of your responsibilities. Collaborating with the Employability & Career Success leadership, you will contribute to designing and maintaining dynamic, market-aligned training content. By incorporating employer insights, real-world challenges, and industry trends into the curriculum, you will ensure that the training remains relevant and up-to-date. Additionally, you will be required to regularly update training material to reflect changes in technologies and job market expectations. In terms of project management, you will lead and oversee student internship and project-based learning initiatives from their inception to completion. This will involve ensuring clear timelines, effective communication with stakeholders, and thorough documentation of student progress and deliverables. Building and nurturing relationships with employers to align student projects with actual business needs and expectations will also be part of your role. To excel in this position, you should possess strong facilitation and communication skills, with the ability to engage diverse learner groups effectively. Hands-on experience in curriculum design and instruction tailored towards industry-specific and soft skill development will be advantageous. Your proficiency in project and stakeholder management will enable you to oversee multiple student projects, collaborate with industry partners, and drive successful outcomes. Having a keen awareness of industry trends and employer expectations will allow you to tailor employability training to meet current market demands. Your creative thinking and innovative approach to training methodologies will help create engaging and modern learning experiences. A data-driven mindset, coupled with the ability to leverage analytics and feedback for continuous improvement, will be crucial for enhancing training effectiveness and outcomes. Moreover, your empathy and mentorship skills will enable you to support, guide, and inspire students on their professional journey. Key Skills required for this role include Training & Development, Verbal Communication, Project Management, Program Delivery, Customer Success, and Operations.,

What does this role hold for you ? - A Customer Success Manager is responsible for providing exceptional customer service to clients or customers of a company. - Responding to customer inquiries : Responsible for answering customer inquiries, resolving issues, and providing information about products or services. They must be knowledgeable about the company's products and services to provide accurate information. - Handling customer complaints : Must be able to handle customer complaints with patience, empathy, and professionalism. They should be able to resolve complaints effectively, taking appropriate steps to address the issue and ensure customer satisfaction. - Maintaining customer records : Responsible for maintaining accurate and up-to-date records of customer interactions, including inquiries, complaints, and feedback. They may use customer data to improve products or services or identify areas for improvement. - Upselling or cross-selling products or services : Responsible for suggesting additional products or services to customers. They must have a thorough understanding of the company's offerings to make relevant suggestions. - Collaborating with other departments : Needs to collaborate with other departments, such as sales or technical support, to provide comprehensive customer service. They should have strong communication and collaboration skills to work effectively with other teams. - Continuously improving customer service : Should be proactive in identifying areas for improvement in customer service. They may suggest new processes, training programs, or technologies to enhance customer experience. Apply if you have : - Bachelor's degree in Marketing or related field - Willingness to multitask and take new initiatives - Excellent verbal and written communication skills - Creativity and a keen eye for details

As a member of the MTAP team, you will be part of a passionate group dedicated to creating innovative solutions that positively impact people's lives. Our team consists of talented and driven individuals committed to delivering exceptional products and services to our customers. At MTAP, we prioritize diversity and inclusivity in the workplace, ensuring that everyone has the opportunity to thrive. We offer competitive salaries, excellent benefits, and ample room for professional growth and development. We value work-life balance, encouraging our team members to prioritize their well-being and spend quality time with their families. If you are interested in becoming a part of our team, we welcome you to reach out to us. Please share your resume with us so that we can arrange an interview at your convenience. In this role, you will be responsible for performing comprehensive web and mobile application testing using a combination of manual and automation methods to maintain software quality. Collaboration within Agile Scrum teams will be essential to integrate quality assurance early in the development process. You will also participate in requirements and design reviews to ensure testability and alignment with user expectations. Key Responsibilities: - Develop detailed test plans and strategies for web applications in accordance with Agile best practices. - Create, maintain, and execute automated test scripts using tools such as Selenium (Java), Playwright (JavaScript), and Appium for cross-platform testing. - Automate API testing using Postman and Rest Assured to validate system integrations. - Conduct database testing using MongoDB queries to guarantee data integrity and consistency. - Evaluate release quality criteria and provide an impartial assessment of product quality before launch. - Lead testing efforts for multiple products, including developing test strategies, executing tests, and reporting to stakeholders. - Improve automation frameworks by creating new test scripts and optimizing test execution suites. - Collaborate with the Customer Success team to address customer escalations and offer technical support. - Prior experience in the logistics and transportation industry is advantageous. Location: Gurugram Experience: 3-5 years Number of Positions: 2 To apply for this position, kindly send your resume to careers@mtap.in. We look forward to hearing from you and potentially welcoming you to our dynamic team.,

As a candidate for this position, you will have the opportunity to work from preferred locations such as Gurugram, Haryana, India, or Mumbai, Maharashtra, India. To be considered for this role, you should hold a Bachelor's degree or an equivalent practical experience along with a minimum of 2 years of experience in business, advertising, or marketing. Experience in launching and managing paid digital advertising campaigns, particularly in Google Ads and other digital marketing platforms, is highly desirable for this position. Additionally, proficiency in assessing and achieving client success through various business techniques such as effective questioning, objection handling, and engaging promotion is preferred. Previous experience working with channel business, advertisers, agencies, or clients will be beneficial. The ideal candidate should demonstrate the ability to efficiently manage and prioritize a portfolio within an advertising or media business context to drive growth. Moreover, having the skills to craft compelling narratives and utilize storytelling techniques for client engagement will be an advantage in this role. About the job: Businesses across various industries rely on Google's cutting-edge advertising solutions to thrive in today's ever-evolving marketing landscape. In this role, you will bring a sales-driven mindset, a deep understanding of online media, and a dedication to ensuring customer success. Acting as a proactive problem-solver, you will navigate through changes swiftly, devising innovative strategies to consistently deliver exceptional outcomes for both Google and its clients. By establishing trust-based relationships with customers, you will uncover their business needs and provide tailored solutions to help them achieve their goals. Your responsibilities will include understanding client objectives, enhancing campaign performance, promoting Google products effectively, and formulating strategies to meet business and marketing targets. Through your strong influencing and relationship-building abilities, you will deliver high-quality solutions, manage partnerships, and conduct analyses to drive successful business results. By identifying the unique requirements of Google's key clients, you will work towards fulfilling their objectives and securing new business opportunities through Google's advanced advertising solutions. The sales teams at Google Customer Solutions (GCS) are dedicated advisors and skilled sellers who prioritize customer success by leveraging Google's best offerings to support small- and medium-sized businesses (SMBs). As a member of this team, you will collaborate with business owners to contribute significantly to their growth. Together, you will play a key role in shaping the future of innovation for customers, partners, and sellers, while enjoying the journey. Responsibilities: - Achieve quarterly business and product growth targets. - Manage a portfolio of medium and large-size businesses by identifying growth opportunities, managing risks, and developing strategic plans for success. - Collaborate with customers to facilitate annual digital marketing discussions and budgets. - Drive customer growth by providing exceptional customer experiences and meeting their business and marketing objectives. - Engage in stakeholder management and cultivate relationships with customers or agencies.,

As the Head of Customer Success at SuperAGI, you will play a vital role in leading and scaling our Customer Success team. You will be responsible for developing a strategic approach that focuses on enhancing product adoption, ensuring customer retention, and driving long-term revenue growth. Your leadership will be instrumental in crafting a world-class customer journey and fostering strong post-sale relationships to maximize the value our platform offers. Your key responsibilities will include: Strategy & Leadership: - Creating and executing a Customer Success strategy that aligns with company objectives. - Building, managing, and mentoring a high-performing Customer Success team comprising Customer Success Managers, Onboarding specialists, Support representatives, and more. - Overseeing the entire customer lifecycle, from onboarding to renewal and expansion opportunities. Customer Outcomes: - Elevating customer satisfaction levels, retention rates, and advocacy scores. - Driving product adoption and usage by providing effective customer education and engagement. - Collaborating with the Sales and Marketing teams to identify and capitalize on expansion opportunities. Operations & Enablement: - Designing scalable Customer Success processes and playbooks. - Defining and monitoring key metrics such as churn rates, adoption rates, and health scores to ensure accountability. - Acting as the voice of the customer within the organization, influencing product roadmap decisions and go-to-market strategies. Cross-functional Collaboration: - Working closely with Product, Engineering, and Support teams to address customer needs and feedback. - Collaborating with Revenue Operations, Sales, and Marketing departments on customer lifecycle initiatives and revenue targets. To be successful in this role, you should possess the following qualifications: - 7+ years of experience in Customer Success or post-sale leadership roles within the B2B SaaS industry, with a proven track record of leading teams at scale. - Direct experience in managing Customer Success Managers and building Customer Success teams, processes, and metrics from the ground up. - Demonstrated success in improving Net Revenue Retention, reducing churn rates, and increasing product adoption. - In-depth understanding of SaaS business models and key success metrics such as Annual Recurring Revenue (ARR), Net Revenue Retention (NRR), Customer Acquisition Cost (CAC), Customer Lifetime Value (CLTV), etc. - An MBA from a top-tier business school is a requirement for this position. - Exceptional communication skills with an executive presence and the ability to engage effectively with senior stakeholders. - Strong analytical and operational mindset with prior experience using Customer Success platforms and Customer Relationship Management (CRM) systems.,

Clean Harbors Inc. is a NYSE-listed US-based $5.2 billion company founded in 1980 near Boston by Mr. Alan S. McKim, the current Chairman and CEO. With a dedicated workforce of 18,000 employees and over 450 service locations across the U.S., Canada, and Mexico, Clean Harbors provides premier environmental, energy, and industrial services to more than 300,000 customers. The company has been actively involved in addressing major emergency response events in North America, such as the BP Oil Spill, anthrax attacks, avian flu outbreak, and natural disasters like hurricanes and oil pipeline breaks. Clean Harbors India serves as the Global Capability Center (GCC) supporting the parent company with cutting-edge IT solutions and production support. The employees at GCC work collaboratively with global teams to provide 24x7 support in functions like Finance, HR, Procurement, IT, and Operations. The company's vision is to be recognized as the premier provider of environmental and industrial services. Position: Customer Success Assistant Manager Location: Pune Experience: 6+ Years Work Timings: Rotational Shifts (Office-based with global working windows) Job Overview: The Customer Success Assistant Manager will lead and oversee inbound service and sales teams across voice, email, and chat channels. The role requires managing cross-functional teams, driving customer satisfaction, and achieving sales objectives through effective coaching, strategy, and process optimization. The ideal candidate will ensure outstanding customer service while meeting sales targets in a multichannel environment. Key Responsibilities: - Lead, motivate, and develop a team of customer service and sales agents. - Ensure exceptional service delivery across all channels. - Drive sales performance through coaching and enablement. - Optimize customer experience across communication channels. - Monitor team performance metrics and provide insights. - Conduct ongoing training and provide feedback for improvement. - Manage complex customer issues and escalations. - Implement improvements in workflows and systems. - Collaborate with other departments to align strategies and improve customer experience. - Focus on customer retention and relationship enhancement. Qualifications & Skills: - 6+ years of people management experience in Sales or Customer Success field. - Experience with cross-functional global teams. - Quality-oriented with process improvement mindset. - Business-related degree. - Strong leadership, communication, and analytical skills. - Proficiency in MS Word, Excel, and PowerPoint. - Ability to work on multiple projects simultaneously and deliver through teams.,

As Asia's fastest-growing HR technology platform, Darwinbox is dedicated to shaping the future of work through the development of cutting-edge HR technology. With a strong emphasis on enhancing employee experience and ensuring customer success, Darwinbox continuously innovates to deliver the best solutions. Trusted by over 800 global enterprises to manage more than 2 million employees across 100 countries, Darwinbox stands out as a preferred choice in the industry. Darwinbox's advanced HCM suite competes with both local and global players in the enterprise technology sector, including industry giants like SAP, Oracle, and Workday. The company boasts an impressive client portfolio, catering to a diverse range of customers from large corporations to unicorn start-ups such as Vedanta, Mahindra, Glenmark, Adani Wilmar, and DLF, among others. The overarching vision of Darwinbox is to establish itself as a world-class product company originating from Asia. This vision is supported by renowned global investors like Salesforce, Sequoia Capital, Lightspeed Venture Partners, and Microsoft. **Responsibilities:** - Collaborate with Regional Sales Heads to devise and execute sales strategies aimed at generating incremental revenue from existing clients. - Strategically position Darwinbox to secure additional revenue from current clients through business expansion and renewals. - Work closely with customer success teams to ensure the delivery of promised results, thereby cultivating customer loyalty and advocacy for Darwinbox. - Establish and nurture strong relationships with clients to encourage them to share their success stories with potential prospects. - Stay updated on the latest HR technology trends, engage in addressing clients" HR technology requirements through innovative modules, and strengthen client partnerships. - Represent Darwinbox as a leader at industry events and conferences, actively networking and promoting the value proposition of Darwinbox. - Serve as a trusted advisor to CXOs of client organizations, contributing to the definition of Human Capital strategies. **Requirements:** - 10-12 years of relevant experience. - MBA qualification is preferred. - Previous experience in People Advisory or Solution-oriented consulting roles is advantageous. - Comfortable with flexible work schedules and travel requirements. - Proficient in negotiation, communication, time management, and organizational skills. - Candidates with exposure to People Advisory practices, IT Advisory, Shared Services, or enterprise sales will be given preference. - Demonstrated ability to identify customer pain points and offer effective solutions. - Proven track record of engaging with C-level executives and business representatives. - Ability to drive results independently with experience in establishing new business verticals.,

As a Client Relationship Manager at CBS HUB PVT LTD, previously known as Central Books, you will play a crucial role in managing and enhancing the experience of our existing clients. Serving as the primary point of contact for key accounts, your responsibilities will include building and maintaining strong relationships with clients, addressing their queries and issues promptly, and ensuring their satisfaction and engagement. You will also be responsible for onboarding new clients, monitoring client engagement metrics, and identifying opportunities for upselling or cross-selling relevant offerings based on client needs. Reporting to the VP Sales, you will collaborate with internal teams to ensure a smooth transition for new clients and advocate for client feature requests and improvements. Your role will involve conducting regular check-ins, feedback sessions, and performance reviews with clients, as well as maintaining accurate client records in CRM tools and tracking key relationship KPIs. To be successful in this role, you should have a Bachelor's or Master's degree in Business, Marketing, or a related field, along with 6-8 years of experience in client servicing, account management, or customer success, preferably in the EdTech industry. You should have a proven track record of meeting or exceeding revenue targets, strong presentation and negotiation skills, and the ability to engage with senior stakeholders and build long-term relationships. Familiarity with CRM systems and sales analytics tools is essential, along with a high level of initiative, adaptability, and ownership. This is a full-time, permanent position based in Hyderabad, with a day shift schedule from Monday to Friday. The company offers benefits such as health insurance and Provident Fund. If you are proactive, empathetic, and passionate about client relationship management, we encourage you to apply for this role and be a part of our dynamic team at CBS HUB PVT LTD.,

Roles and Responsibilities: Monitor the health of implementation at regular intervals and take proactive initiatives to ensure customer delight. Conduct review sessions with customers to understand their experience of using our products. Identify new features that would help customers get maximum value from the product and relay this to product team Tracking customer issues and bringing in resolutions to ensure customer satisfaction Act as customers voice for Kennects internal team. Build a solid and lasting relationship with the customers Conduct training sessions for end users to increase adoption Our Ideal Candidate Proactive, high on integrity and has a strong desire to learn and apply learnings to help customers succeed. Should be able to adapt to a high paced environment of learning and execution. Should be a team player who strives for excellence & comfortable working both independently and collaboratively Must possess excellent communication and customer-relationship skills. Problem-solving skills and technical aptitude should allow him/her to adapt to new circumstances and learn quickly when facing new problems and challenges. You will be looked upon to set an example for good work procedures and practices. Experience 0.6 months to 1 year Technical skills- SQL, Excel. Advance Excel will be a plus.