Posted:18 hours ago|
Platform:
Work from Office
Full Time
Support the Customer Success team in daily operations, including customer onboarding, account management, and post-sale support.
Assist in tracking and analyzing customer usage and satisfaction metrics to identify areas for improvement.Manage customer inquiries and resolve issues, ensuring a high level of customer satisfaction.
Responsibilities
Customer Relationship Management:Build and maintain strong relationships with customers.Proactively engage with customers to understand their needs and challenges.Provide exceptional customer support and service.
Customer Onboarding:
Manage the customer onboarding process to ensure a smooth transition.Provide training and support to customers as needed.
Customer Success Planning:
Develop and implement customer success plans tailored to individual customer needs.Track customer progress and identify areas for improvement.
Value Delivery:
Help customers realize the full value of our products or services.Identify opportunities for upselling and cross-selling.
Customer Renewal and Expansion:
Drive customer renewals and expansions.Negotiate contracts and pricing terms.
Location : - Remote
Rexera
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