As a 3D Artist at Fibbl, a Stockholm, Sweden-based company expanding its operations to Kochi, India, you will play a crucial role in creating photorealistic 3D models for brands and online retailers. This full-time position includes an initial 8-week training period to equip you with the necessary skills and knowledge for the role. The training program consists of online sessions conducted by our team in Sweden followed by 4 weeks of hands-on training in Kochi. Your primary responsibilities will involve cleaning up and optimizing photogrammetry scanned models, working on various products like shoes and bags for different clients, and adhering to specific guidelines and training within a fast-paced workflow. Collaboration with a dynamic team using tools like Slack and participating in virtual meetings will be essential aspects of your daily tasks. To excel in this role, you should have proven experience in creating 3D models for real-time applications or game assets, familiarity with photogrammetry models, and a strong grasp of PBR, metalness workflow, and texture map creation. Proficiency in Blender, Photoshop, and Substance Painter is crucial as our workflows are primarily based in Blender. Effective communication skills in English, both verbal and written, are necessary for seamless team collaboration and understanding workflow guides. Moreover, organizational skills, adaptability, attention to detail, and a willingness to accept feedback for continuous improvement are highly valued. The interview process for this position includes a phone screening, portfolio review (Behance or Artstation profile), and three rounds of technical tests culminating in a final technical test and HR interview with the Sweden-based team. This role offers a unique opportunity to be part of a growing company leading the photorealistic 3D modeling industry. If you are enthusiastic about working in a collaborative and evolving environment, apply now to embark on this exciting journey with us. This is a full-time job with a day shift schedule from Monday to Friday, requiring your presence in person at the Kochi location. Join us in shaping the future of 3D modeling in e-commerce and marketing!,
Role description About this role: Role name / title: Customer Success Manager Department: CS Reports to: Head of CS HR responsibility: N Budget responsibility: N Objective of role Ensure that the customer fastly, effectively and smoothly gets started using and benefiting from Fibbl products and services, aligning with the customers expectations and objectives. This includes everything from grain to loaf. And not just once, it’s a never-ending process that should be done dozens of times per customer. Fibbl grows with the customer. The role is as strategic as operational. You are responsible for your own portfolio of customers and their success with Fibbl, and to a certain extent, their 3D strategy in general. In concrete terms, this means that you are their go-to strategic advisor who understands the customers’ businesses on a deeper level, and provides customized and high-quality advice on the next step – resulting in a meaningful outcome on their end, and increased stickiness and/or more monthly recurring revenue on our end. But you also mustn't be afraid to get your hands dirty and help the customer operationally. The role is expected to interact with Head of Production and Head of Sales at Fibbl to help improve our offering, how we market and sell our services and the development and improvement of the customer success process. The role reports to the Head of Customer Success. Areas of responsibilities of role (formulated also as processes) As a Customer Success Manager, you are responsible to execute on “The process of turning customers into promoters”. You are responsible for gross and net retention for your own portfolio, and you are given freedom to achieve your set retention targets. But you are not completely alone in this, you collaborate with others who work with customers and also other departments who are responsible for what is to be delivered. Areas of competencies and experience expected Proven experience in SaaS account management. Experience in e-commerce and marketing; basic understanding of the complex ecosystem with many moving parts, so that you can speak the same language as the customer. Technical aptitude – quick to develop a deep understanding of new software. Proven ability to analyze complex situations and drive goals & action plans to lead customers to achieve their key objectives. Proven ability to create and maintain trustful relationships. Fluent in English. Bonus point for experience from working in brand/retail with fashion Job Type: Full-time Pay: Up to ₹50,000.00 per month Education: Bachelor's (Preferred) Experience: SaaS in Customer Support: 2 years (Preferred) Language: English (Preferred) Work Location: In person