About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role We're looking for a Partnership Operations Associate to help engage and manage our strategic distribution partnerships. You'll work closely with our sales, product, marketing and operations teams to drive rapid growth of the business while building a category-defining product. Duties & Responsibilities Work closely with strategic distribution account owners to provide sales content/resources/tools, distribution partner onboarding, training, and account management for Ethos’ platform Work closely with strategic distribution account owners to demonstrate Ethos’ value to distribution partners and effectively differentiate, sell, and drive adoption of the Ethos solution Serve as the internal point-of-contact for strategic distribution account inquiries and ensure strategic distribution partners at all levels have a positive user experience Be the voice of the strategic distribution partners to internal stakeholders - translate their needs and advocate on their behalf Qualifications & Skills Ability to work through ambiguity and in a hyper-growth sales environment Consistent track record of meeting and exceeding goals Strong interpersonal skills, with the ability to identify and provide comprehensive solutions for varying partner needs Excellent communication and project management skills Self-starter attitude with a bias for impact and ability to thrive in a fast-paced, autonomous team environment Prior enterprise partnerships experience is preferred, but not required Prior experience in life insurance is a plus, but not required Tech stacks: Slack, Google Sheets/Docs/Slides, Microsoft Office, etc. Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Show more Show less

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! Senior Product Manager, Consumer About The Role We’re looking for a seasoned product manager to join our Consumer Product team. This team is responsible for reaching more customers who need life insurance and estate planning services, and building a delightful, low friction onboarding experience that gets them excited to protect their families. The ideal candidate will combine an understanding of customer acquisition, consumer psychology and consumer needs, first principles thinking, and creativity to envision delightful customer experiences. They’ll drive experimentation and strong execution to deliver results. We’re looking for an entrepreneurial product leader who is passionate about advocating on behalf of users and driving business growth, demonstrates a high degree of ownership, and is looking to join a team with a clear mission and purpose. Duties & Responsibilities: You’ll work on solving some of our hardest problems across the consumer funnel. Build low friction, personalized onboarding and underwriting experiences tailored to the acquisition channel, consumer needs, and where the consumer is in their purchasing journey Educate consumers on their need for life insurance and estate planning, and build excitement and motivation to complete their purchase Understand users’ needs and financial profile so we can recommend the right insurance product and estate plan, and identify up-sell and x-sell opportunities. Help consumers select the right amount of coverage to protect their families Partner with compliance and security teams to ensure our user experience safeguards consumer data and satisfies regulatory requirements Strengthen other PMs’ ideas through peer critique and feedback Skills & Qualifications 5+ years of experience as a product manager in a high growth technology company, building products that touch millions of consumers. Ideally 8+ years of work experience, and 2+ years in a growth-and-onboarding focused role Ability to use data, customer insights, an understanding of user psychology, and first principles thinking to generate hypotheses, design experiments, test, and refine ideas. You’re strong technically, and can understand internal systems well enough to build conversion-maximizing experiences A strong analytical orientation -- a focus on logical, data driven decision making and the ability to measure success. The ability to work cross functionally with marketing, compliance, design, analytics, and engineering, leading towards the vision through influence Relentless drive to set and chase ambitious goals, prioritize what really matters, overcome inevitable obstacles, and execute effectively You can think at the 10X and 10% level, balancing big bets with smaller increments You show extremely high ownership and can operate with a high degree of autonomy. Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Show more Show less

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role As a Policy Support Specialist at Ethos you will be responsible for delivering an exceptional experience to Ethos policy holders and upholding our duties as a third-party administrator (TPA). To succeed in this role, you should have strong attention to detail and follow through, enjoy working cross-functionally, and be highly organized. Roles And Responsibilities Possess and utilize strong understanding of Ethos products and processes Manage a high volume of policy servicing requests and other complex transactions while meeting established service level expectations Maintain accurate policy records and transactions with client interactions Partner with colleagues in CX, Sales, Underwriting, and Product/Engineering to resolve customer requests and escalations Meet individual as well as team production and quality goals to ensure a positive customer experience as well as compliance for Ethos Identify opportunities to improve processes and collaborate with internal and external stakeholders as well as management to implement agreed upon solutions Support internal product development efforts, including testing and QA of new tools and functionality that may be used by CX, Sales, and Underwriting teams Skills And Qualifications 3+ years experience in operations, customer support, customer success, or related role Experience in life insurance or related industry preferred Bachelor’s degree preferred Proficiency working with Salesforce or equivalent support/help desk software Strong intellectual curiosity and drive to solve problems Excellent time management and prioritization necessary to balance all responsibilities Can adapt to changes quickly Adaptable to change and ability to change tasks quickly with maintaining attention to detail Excellent phone presence and written communications skills Ability to work independently as well as collaborate with various departments Creative approach to problem solving Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Show more Show less

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role Ethos is looking for Associate Product Managers who are excited to take on complex problems and create elegant product solutions for our customers, both internal and external. Ethos product managers work with cross functional teams of engineers, designers, and data scientists to build products and features. This job description represents roles across all product areas at Ethos (Consumer, Partnerships, Underwriting, Platform, Data, and more!). You will have the opportunity to partner with senior product managers and cross-functional teams to drive forward new product experiences and experiences. Our ideal candidate will demonstrate an interest in tackling difficult problems, the ability to break them down to their root causes, and the initiative to collaborate with others to solve them. Duties And Responsibilities Understanding, defining, and building the next set of new features and products that our customers need and want Driving product decisions through an effective combination of research, data, and product intuition Breaking down features into detailed and logical pieces and converting to engineering-ready requirements Creating and maintaining documentation to make processes sustainable and scalable Collaborating with our cross functional team members to ensure alignment Partnering with other product managers to think through the entire customer journey Monitoring alerts and investigating potential product performance issues Ensuring a thorough QA program for all feature launches Get your hands dirty and drive the product development process for features from ideation to launch to impact analysis, collaborating with many teams along the way Hone your strategic thinking - transform large data sets into a story that helps teams make decisions Perform quantitative forecasting and qualitative research to identify product opportunities and prioritize your roadmap Design and implement A/B tests or other studies Qualifications And Skills A minimum of 6 months experience in Product management or a related function including Software Engineering, Product Analytics, Product Marketing or Product Design A sense of urgency and the ability to achieve impact in a fast-paced environment A growth mindset -- you live and breathe experimentation, data analysis, and ruthlessly focus on impact A demonstrated ability to work cross-functionally across teams to prioritize and build products that delight customers and deliver on company goals A strong analytical orientation -- a focus on data driven decision making and the ability to measure success A solid design and technical understanding such that you can engage with your counterparts in collaborative and productive manner MBA from a reputed university A STEM undergraduate (preferred) A strong attention to detail A deep understanding of customer needs, and strong motivation to tackle their problems Strong analytical skills, competence in SQL, and experience with tools for doing data analysis An owner’s mindset - you don’t shy away from the hard stuff Strong collaboration skills in team environments but able to act quickly as the decision-maker Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Show more Show less

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role Ethos is seeking an experienced Product Manager for the Partnerships business to help transform the way insurance agents serve their clients and grow their businesses. In this role, you will develop digital-first products and services, leveraging Ethos' offerings to create unique value for agents and drive long-term engagement and retention. You’ll be responsible for building innovative products and experiences that resonate with agents, ensuring they have the tools they need to succeed. By working closely with cross-functional teams—design, engineering, analytics, sales, and marketing—you’ll create and execute a goal-driven roadmap that includes bold initiatives, experiments, and optimizations to achieve measurable business outcomes. This role demands an entrepreneurial mindset and a proven ability to deliver results. We’re looking for someone with a blend of intellectual agility, analytical rigor, technical expertise, and a strong focus on customer experience. The ideal candidate will be a passionate advocate for users, demonstrate ownership over their projects, and thrive in a mission-driven environment. Roles And Responsibilities Product Requirements & Strategy: Lead the identification and definition of product requirements for partnerships-driven initiatives. Collaborate with key internal teams and external partners to gather insights and translate business needs into clear, actionable product features and user stories. Prioritize requirements based on impact, feasibility, and alignment with overall business objectives. Design Thinking & Product Development: Champion a user-centric, design thinking approach to product development, ensuring that partner integrations and solutions are intuitive, scalable, and provide seamless experiences for both end-users and partners. Lead ideation sessions, wireframing, and iterative prototyping to drive innovative solutions. Cross-Functional Collaboration & Alignment: Work closely with Product Design, Engineering, Sales, Marketing, and Business Development teams to ensure alignment on product vision, strategy, and execution. Act as the bridge between internal stakeholders and external partners, ensuring that all parties are aligned on goals, timelines, and deliverables. Stakeholder Management: Facilitate clear and consistent communication with both internal and external stakeholders, ensuring that everyone involved in partnership initiatives has a shared understanding of product objectives, timelines, and progress. Proactively manage expectations and resolve any roadblocks or conflicts that arise. Roadmap Ownership & Execution: Own the product roadmap for partnership-driven projects, ensuring it is continuously updated based on new insights, business priorities, and market feedback. Drive execution from ideation through to delivery, ensuring that products meet quality standards and are delivered on time. Continuous Improvement & Feedback Loops: Establish processes for continuous feedback from internal teams and partners, incorporating learnings into product iterations and future roadmap planning. Ensure that product features are optimized based on usage data, feedback, and evolving partner needs. Qualifications And Skills Experience: 8+ years of experience in product management, with a strong track record in driving partnerships, integrations, and business development initiatives. Experience in a technology-driven or SaaS business is highly preferred. Leadership: Demonstrated ability to lead cross-functional teams and collaborate effectively with business, engineering, and design counterparts. Ability to influence key stakeholders and drive consensus in a fast-paced, growing company. Strategic Thinking: Strong problem-solving and strategic thinking skills with the ability to prioritize competing needs and manage multiple projects simultaneously. Customer-Centric: A deep understanding of the customer journey and a passion for building products that deliver outstanding value to partners and end users. Communication: Exceptional communication skills, both written and verbal. Ability to clearly explain complex product concepts to both technical and non-technical audiences. Domain Expertise: While insurance industry experience is not required, a strong understanding of technology products, B2B partnerships, and SaaS solutions is essential. A quick learner with a passion for the insurtech space is ideal. Analytical Skills: Comfortable with data analysis and using data to drive decisions. Proficiency in product analytics tools, A/B testing, or similar tools is a plus. Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Show more Show less

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role The role seeks an experienced professional in the underwriting audit and quality control space. Your primary focus will be on reviewing risk assessment completed by our group of highly technical underwriters with the goal of maintaining world class underwriting for our carrier partners and customers. Additionally, you will contribute to the underwriting training efforts for our underwriters, in conjunction with underwriting management. Considering the experience gained through the audit and quality control process, the information gleaned will help to ensure that the underwriting team can continue to deliver to the highest standards. Duties And Responsibilities Conduct regular monthly audits of cases that are referred to manual underwriting Conduct regular monthly audits of cases that are chosen for Post Issue Audit Provide meaningful, constructive feedback for underwriting staff Provide unbiased assessment of quality to underwriting management team Identify trends and areas of opportunity for underwriter education Work with Head of Underwriting Strategies to assess business risk for changes to underwriting guidelines Maintain the Underwriting Audit Scoring process Act as a subject matter expert for underwriting audit, especially with regard to underwriting workbench functionality Maintain appropriate documentation for underwriting criteria, guidelines and workflows Serve as an underwriting quality expert for the Underwriting team Foster and encourage an environment of psychological safety Qualifications And Skills 3-5+ years of life new business underwriting experience Extensive experience with underwriting rules engines and rules processing The ability to communicate (both written and verbal) quality results and needs among multiple parties A record of identifying opportunities and quickly delivering solutions Desire to be a team player in a dynamic environment An obsession with the customer and ability to challenge the status quo Experience in ownership of end-to-end audit process Knowledge of compliance and US governmental regulations is a plus Strong analytical skills/ability to interpret complex data to draw decisions Ability to provide productive, meaningful constructive feedback to the underwriting team Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Show more Show less

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role Product Operations builds the connective tissue between product and user-facing teams so that Ethos can ultimately deliver more value to more users, faster. As a Product Operations Analyst, you’ll work with both customer facing teams as well as product management and engineering teams to help ensure a smooth experience for our customers. You’ll be expected to help build strong connections with user-facing teams (support, sales, account management, etc) and ensure a tight product feedback loop as issues and product bugs are raised. This is a highly cross-functional individual contributor role, and it will be a critical lever for us to deliver on our mission. Roles & Responsbilities Be a product quality advocate - Field questions and feature requests from customer facing teams, triage issues surfaced, and work closely with engineers and product managers to identify, size, and fix product bugs Triage and resolve a high percentage of technical and product issues being raised by customer facing stakeholders and other users of Ethos technology Be the primary point of contact between the product/engineering teams and customer facing teams, communicating product and bug updates out to affected stakeholders Work with software engineers and product managers to collect, quantify & prioritize product-related bugs and other challenges to be considered in future development sprints - use sql or other analytical methods to size issues and estimate impacts Help uplevel product and engineering’s understanding of how the product is being used by our customers Help execute on continuous improvement to the engagement models between product, engineering and customer facing teams Ensure operating team readiness when launching new features and customer experiences Be a representative of the customer’s voice as we look to build new features, launch new products, and improve our current customer experience Identify and actively build connections with relevant subject matter experts across the company to surface insights, help ensure alignment between different teams, and pave the way for a smoother customer experience Qualifications And Skills 3+ years of experience in operations, product, or another analytical role 1+ year experience with Javascript, Java, or SQL Must be able to demonstrate a mix of analytical mindset, technical abilities, and business acumen, with a personal drive to work proactively and take ownership in all you do Need a customer focused mindset with a deep understanding of how the user experience can and should shape the direction of the product and processes Ability to work in ambiguous environments with little direction and be scrappy about it - We don't have all the answers, but you'll need to find them Organized and extremely responsive in following up with requests made of you from the internal stakeholders you’ll be working with Strong communications skills with the ability to articulate messages to a variety of stakeholders and audiences Experience in a high growth technology company Bachelor's degree in computer science or engineering related field Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Show more Show less

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role We are seeking a passionate data scientist on our Risk Platform team. Your role will involve harnessing the power of data to optimize our risk assessment procedures, identifying actionable insights from countless data points, and ensuring our platform remains at the forefront of automated underwriting and fraud prevention. This position offers an opportunity to make a significant impact in a fast-growing startup and to introduce innovative solutions within the life insurance sector. Duties And Responsibilities Design, train, validate and deploy models to uncover hidden insights, optimize rule based systems Build predictive models for automated underwriting and fraud prevention Conduct thorough data analyses to identify patterns, trends and anomalies Collaborate closely with the data analytics team, engineer features, leverage domain knowledge, and partner with actuarial experts Work closely with product and engineering teams to embed machine learning models into production Regularly evaluate the performance of deployed models, ensuring they remain accurate and relevant Refine and recalibrate models based on changing data patterns and feedback loops Stay updated with the advancements in data science, risk modeling, AI, NLP Partner with leadership and product managers to shape the direction of our risk platform to provide data driven recommendations Clearly communicate intuition, concepts and potential impact to senior leadership Qualifications And Skills Master's or PhD in Computer Science, Data Science, or a related field 5+ years of hands-on experience in data science or machine learning. Bonus if this experience is in a medical or life insurance Deep understanding of various machine learning algorithms and NLP. Bonus if you have demonstrated expertise in deep learning Proven ability in designing, building and productionizing machine learning models in real world scenarios Strong expertise in Python and in machine learning libraries/frameworks such as TensorFlow, PyTorch, scikit-learn, pandas etc. Hands on experience with sagemaker and ability to independently deploy a model Exceptional ability to grasp domain specific nuances quickly. Bonus if there is demonstrated proficiency in applying machine learning to medical or life insurance domains Collaborative mindset, eagerness to learn and work with cross-functional teams Comfortable in a fast-paced startup environment Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Show more Show less

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role Creating a world-class customer experience is critical to Ethos’ mission and will continue to determine our growth and success in the life insurance industry. We are looking for an Operations Analyst who can help enable our Customer Experience (CX) and Insurance Administration teams to deliver this experience. To succeed in this role, you should be passionate about creating frictionless operations to improve the Ethos customer experience. Roles & Responsibilities Use metrics, your own analysis, and other feedback mechanisms to identify, solution, and drive improvements in current CX processes to scale as the company grows Uncover and review actionable data-driven insights with management to drive informed decisions, improve the customer experience processes, fuel overall productivity, and improve customer satisfaction Discover gaps and inefficiencies in our existing tools and internal operational processes and project manage the implementation of improvements Evaluate new enablement technologies and lead implementation and integration of new solutions Work with engineering partners to scope, prioritize and implement automation and process improvements in Salesforce to improve productivity and customer satisfaction Design internal processes and systems to drive productivity and automation at scale Partner with leadership to gather required data inputs required to track data and translate data into useable insights Stay current on the latest industry trends, tools, and techniques to ensure we’re implementing solutions and creating processes that will help provide the best customer experience possible Qualifications And Skills 5+ years experience as an operations professional with ownership over analysis and data driven insights leading to improved processes that resulted in efficiency gains Background in process development for high-volume production environments Strong project management experience with an ability to evaluate and re-prioritize and deliver results against team deadlines Proven track record of building and implementing complex business requirements within Salesforce and third party applications for high-velocity sales or support organizations Strong communications skills with the ability to articulate messages to a variety of stakeholders and audiences Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Show more Show less

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role The role of a Customer Engagement Associate is to focus on engaging current Ethos customers, some of whom are at risk of leaving Ethos, by providing a world class customer experience through gaining an understanding of the customer’s needs and re-positioning our products to ensure we’re maximizing value to the customer. This may mean making adjustments to the policies/products they have and/or introducing new products to cover other value points. You will be responsible for outreach to customers who have already purchased one or more Ethos products and will assist customers with ensuring they’re taking advantage of everything Ethos has to offer. If you’re looking for a role that is responsible for shaping the future of the life insurance industry and provides security for families in the event that the worst were to happen, then look no further! Roles And Responsibilities Work to engage customers (or re-engage customers when needed) through various outbound communication mediums in an effort to increase customer retention, satisfaction, and brand loyalty Make outbound calls to customers who have requested to cancel policies to conduct a needs analysis and help get customers to reconsider moving away from Ethos Strive to understand customers’ needs and help customers understand how Ethos’ help address those needs Be an advocate for the customer, ensuring the customer is getting what they need by working cross functionally when required Maintain a deep understanding of Ethos products and speak with customers about the most relevant features/functionality for their specific needs Help identify common customer challenges that put customers at risk of churn and help the CX, Product, and Sales teams find appropriate solutions Qualifications And Skills Excited by a customer facing role with a desire to grow a career in customer experience, sales or account management 1-2 years experience in customer support, customer success, operations, or related role Experience in life insurance or related industry a plus, but not required Bachelor’s degree preferred Possess a Life Insurance license or willingness to get licensed Proficiency working with Salesforce or equivalent support/help desk software Strong intellectual curiosity and drive to solve problems Excellent time management and prioritization necessary to balance all responsibilities Possess grit and can adapt to changes quickly Adaptable to change and ability to change tasks quickly with maintaining attention to detail Excellent phone presence and written communications skills Ability to work independently as well as collaborate with various departments Note Work Style: Onsite in Office Location: Bangalore Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Show more Show less

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role Ethos India is seeking an experienced lead to support and scale our revenue leadership and process excellence team at Ethos. He/She will own the vision, strategy, and roadmap for enhancing overall operations and revenue enhancement experience. He/She will help create and support an inclusive and cohesive culture across the CX organization through coaching, 1:1s, and a partnership with US based CX managers"He/She will work with US-based team members and use process excellence strategies to drive improvement across all operations/delivery teams. You will also be responsible for hiring, planning, and implementing scalable solutions that support the development and growth of the organization. We are looking for someone who is energetic, self-motivated, and ready to step up to the challenge of helping scale the customer experience organization. Duties And Responsibilities Lead and manage day-to-day Customer Support team operations Lead team meetings Manage escalations Delegate Resourcing (e.g., scheduling, team rotations, etc.) Develop and execute effective customer support and policy servicing procedures, policies, and standards Ex) developing processes related to GIWL, rescissions, etc. Building out relevant Lesson.ly trainings Partner with the Head of CX to develop relevant goals and objectives then work with the team to meet them on a consistent basis Ex) getting more involved in strategy and goal setting Monitor relevant customer support metrics and prepare reports Monitoring data in Kustomer/Talkdesk Preparing weekly reports Updating CX Dashboard Headcount/hiring analysis Act as liaison between Customer Support and Sales, UW, and other cross-functional partners Ex) policy servicing requests, #ops-talk, UWX collab Gather, document, and communicate relevant product, marketing, and business updates to the customer support team. Ex) Marketing monthly sync, customer feedback reports, etc. Recruit, hire, mentor, and develop customer support agents Ex) Hiring manager, more involved in training program, working with me on CX career development framework, running 1x1s Create and nurture a work environment and team culture where agents can excel Ex) Advocating internally and externally for the team, creating a healthy team culture/dynamic, motivation, etc. Stay informed on the latest industry best practices, strategies, and methods Ex) CX Connections community, blogs/newsletters, events, etc. Qualifications And Skills 5+ years in customer experience or customer support, 2+ years of experience managing a customer support team and operations Extensive knowledge of customer support trends and new technology Sharp focus on execution and an owner mentality with a track record of delivering success in a timely manner Data oriented decision making skills and great intuition for customer experience Outstanding written and verbal communication skills. Excellent leadership and interpersonal skills. Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Show more Show less

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role We are looking for a highly skilled Software Engineer in Test at Ethos who specializes in both frontend and backend automation. This role is crucial to ensuring our web applications work seamlessly across different browsers and devices. You’ll be responsible for building robust test suites, validating UI workflows, and collaborating with product and engineering teams to uphold quality standards from planning to release. Roles And Responsibilities Design, develop, and maintain frontend and API automation frameworks using Playwright or Selenium. Derive detailed test cases from Product Requirement Documents (PRDs) and Entity Relationship Diagrams (ERDs), with a focus on UI workflows and client-side lo gic. Write and execute advanced SQL queries to support test validation and data setup. Work closely with developers, QA analysts, and system engineers to define test strategies and ensure alignment on quality goals. Own and maintain automation frameworks, tools, and scripts to support continuous integration and delivery. Design and implement API tests using Postman, Rest Assured, Playwright API, or Jest. Write and maintain test suites for RESTful APIs and validate service integrations. Identify and proactively mitigate risks and issues related to frontend testing, including rendering issues and browser-specific bugs. Continuously improve test case quality and automation coverage for functional, regression, sanity, and end-to-end UI testing. Skills And Qualifications Strong hands-on experience with Playwright (UI & API), Selenium, Postman, Rest Assured, or Jest Proficient in JavaScript or Node.js environment. Hands-on experience with cross-browser test strategies and debugging UI issues across multiple environments. Proficiency in writing advanced SQL queries for backend data verification. Ability to convert PRDs and ERDs into actionable, automated test cases. Familiarity with source control (Git), CI/CD pipelines, and test reporting frameworks. Excellent analytical, problem-solving, and communication skills. Self-motivated with the ability to work in fast-paced, agile teams. Knowledge of performance testing is a plus. Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Show more Show less

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role Ethos is seeking a Senior Data Analyst Engineer to join our Data Platform team. In this role, you will play a critical part in transforming raw data into actionable insights that drive business growth. If you have a passion for data analysis, data modelling and warehouse development, and are proficient in SQL, DBT & data modelling, we encourage you to apply. Duties And Responsibilities Build and maintain data marts to support various business functions Work closely with cross functional stakeholders to identify and build a roadmap for new data model development. Collaborate with application and product teams to understand product and application behavior to arrive at the appropriate data model. Build and maintain data marts to support various business functions and carrier partners. Optimize queries, and refine data structures to ensure efficient data retrieval and reporting. Ensure data accuracy, consistency, and integrity by implementing data validation and data cleansing processes. Perform data quality checks and troubleshoot any issues. Set standards for data model development, establish and evangelize best practices within the team and organization wide. Maintain detailed documentation of data models for reference and knowledge sharing. As a senior member of the team, you will also be responsible for the overall technical excellence of the data marts, lead large projects working with multiple stakeholders and mentor the team on technical aspects. Qualifications And Skills 6+ years of proven experience in Data Analytics, Data Engineering or a related role Proven experience in data analytics, data engineering, or a related role Strong proficiency in SQL and DBT for data model development is a must Experience with data integration tools and platforms, including Airflow Familiarity with Mode or similar data visualization tools Knowledge of tools like Segment, Amplitude & Iterable is a plus Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice. Show more Show less

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role Ethos is seeking a detail-oriented and highly organized Documentation Specialist to join our team. In this role, you will be responsible for creating, organizing, and maintaining clear and accessible documentation across the Org. You'll work closely with cross-functional teams to ensure that our internal knowledge base (primarily in Notion) is accurate, up-to-date, and easy to navigate. From onboarding guides to process documentation, your work will ensure that the right information is always easy to find and up to date. Roles And Responsibilities Create and maintain high-quality documentation for internal processes, workflows, systems, and tools. Design, build, and manage Notion pages to serve as a centralized knowledge base for teams. Ensure all documentation is current, version-controlled, and aligned with company standards. Collaborate with subject matter experts to translate complex processes into clear, user-friendly materials. Audit and update existing documentation regularly to reflect process changes or new information. Implement best practices for knowledge management, including taxonomy, tagging, and accessibility. Develop templates and style guides to standardize documentation across the organization. Support onboarding by ensuring new team members have access to up-to-date and relevant documentation. Qualifications And Skills 2+ years of experience in documentation, knowledge management, or technical writing. Proficiency with Notion or similar knowledge management tools. Excellent written communication and organizational skills. Ability to synthesize and structure information logically and clearly. Experience collaborating across teams and managing input from multiple stakeholders. Comfortable with fast-paced environments and able to manage multiple documentation projects simultaneously. Experience in a startup or fast-paced environment Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role Ethos is looking for an Insurance Customer Operations Associate to join our Customer Experience team. In this role, you will play a key part in supporting our insurance operations team by triaging issues, documenting findings, and assisting with issues that impact the customer experience. You’ll collaborate with cross-functional partners to ensure our insurance policy workflows remain accurate, compliant, and customer-friendly.This is an excellent opportunity for someone early in their insurance operations career who is eager to learn, is detail-oriented, and excited about helping Ethos maintain a high bar of service and operational accuracy. Duties And Responsibilities Support the investigation of issues affecting the administration of Ethos insurance policies. Help document operational incidents and assist in tracking trends and recurring issues. Assist with internal triage of product and policy-related inquiries raised by customer-facing teams. Collaborate with senior team members to communicate known issues and product changes to internal stakeholders. Processing of financial and administrative tasks related to new launches and product stabilization. Assist with quality assurance testing and validation of new features or updates to existing tools. Execute defined manual procedures to ensure consistent service and compliance where automation gaps exist. Possess and utilize strong understanding of Ethos products and processes Contribute to identifying and documenting process inefficiencies or opportunities for improvement. Escalate high-impact or time-sensitive issues to appropriate stakeholders promptly. Meet individual quality and productivity goals while upholding compliance and customer experience standards. Skills And Qualifications 1+ year(s) of experience in the U.S. insurance industry; familiarity with policy administration and compliance strongly preferred. Strong organizational and documentation skills with a high level of attention to detail. Analytical mindset with curiosity for understanding how systems and processes work. Comfortable navigating ambiguity and asking questions to clarify next steps. Proficient in using Google Workspace (Docs, Sheets, Drive), Slack, and other productivity tools. Effective communicator who can clearly summarize findings and provide relevant context to peers. Team-oriented with a willingness to learn from others and take on new challenges. 1+ years of experience with SQL preferred Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role Ethos is looking for a Customer Support Associate who thrives on helping customers and solving problems as well as working in a dynamic environment. Creating a positive customer experience is of the utmost importance to Ethos and will continue to determine our success in the life insurance industry. Duties And Responsibilities Provide excellent customer service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating to all Ethos products Develop strong understanding and knowledge of Ethos products and processes in order to support customers and act as a resource for internal stakeholders Identify customer needs and process requests efficiently and effectively within defined service levels Build rapport and gain the respect of customers through clear and transparent communication Develop and maintain productive relationships with sales, underwriting, and development teams in order to triage and resolve customer issues Meet individual and customer support team goals and objectives Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions Qualifications And Skills 1-2 years experience in customer support, customer success, operations, or related role Experience in life insurance or related industry a plus, but not required Bachelor’s degree preferred Proficiency working with Salesforce or equivalent support/help desk software Strong intellectual curiosity and drive to solve problems Excellent time management and prioritization necessary to balance all responsibilities Can adapt to changes quickly Adaptable to change and ability to change tasks quickly with maintaining attention to detail Excellent phone presence and written communications skills Ability to work independently as well as collaborate with various departments Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role We are seeking an experienced lead to support and scale our management of partner operations at Ethos. Among others, you will own the vision, strategy, and roadmap for creating an efficient, highly successful, debt management team, as well as develop process, reporting and metrics around debt management. You will also be responsible for developing, planning, and implementing scalable solutions that support the continuous improvement and growth of the organization. We are looking for someone who is energetic, self-motivated, and ready to step up to the challenge of helping build a best-in-class agent debt management program. Duties & Responsibilities Lead and manage day-to-day debt management team operations Develop and execute effective agent debt management procedures, policies, and standards Gather, document, prioritize, and communicate relevant enhancements and fixes to our debt management practice, including working with Engineering, Marketing, and Analytics Partner with the Head of Partner Operations to develop relevant goals and objectives then work with the team to meet them on a consistent basis Monitor relevant debt management metrics and prepare reports Act as liaison between Accounting, Risk Ops, Sales and other cross-functional partners Gather, document, and communicate relevant product, marketing, and business updates to the debt management team Recruit, hire, mentor, and develop partnership operations associates Create and nurture a work environment and team culture where agents can excel Stay informed on the latest industry best practices, strategies, and methods Qualifications & Skills Debt collection experience is mandatory. 5+ years in operations, debt management or debt recovery operations, 2+ years of experience managing a team and operations Extensive knowledge of debt management trends and new technology Sharp focus on execution and an owner mentality with a track record of delivering success in a timely manner Strong intellectual curiosity and drive to solve problems Excellent time management and prioritization necessary to balance all responsibilities Can adapt to changes quickly Adaptable to change and ability to change tasks quickly with maintaining attention to detail Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role The Quality Control Associate is responsible for assessing the quality of the support provided from our CX team. The QC will review case work and communication with clients and partners. This assessment will be of customer services, accuracy and conformity to company and carrier policies and procedures. This individual will assist in developing, creating, and implementing recommendations for enhancements to training materials as needed to enhance the overall customer experience. You will be responsible for reviewing work through the quality monitoring data management system. To succeed in this role, you should have a strong attention to detail, strong problem solving skills and a relentless focus on the customer experience. Roles & Responsibilities Uses quality monitoring data management system to complete scoring of service provided via phone, email, chat or through case work Ensure proper information provided to customers and partnership agents Ensure proper processing and following of procedures outlined in company knowledge bases and procedure documents Develop strong understanding and knowledge of Ethos products and processes in order to review support provides to customers Provides trend data to QC management Provides actionable data to team management as needed Meet individual and team goals and objectives Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions Assist in training of Quality Control Associates Escalate outstanding issues to team management for resolution Perform other duties as assigned Educational & Qualifications 1-2 years experience in customer support, customer success, operations, or related role Experience in quality assurance is a plus Experience in life insurance or related industry is a plus Can independently identify problems and perform root cause analysis Proficiency working with Salesforce or equivalent support/help desk software Strong intellectual curiosity and drive to solve problems Ability to work independently as well as collaborate with various departments Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role Ethos is seeking a detail-oriented and highly organized Documentation Specialist to join our team. In this role, you will be responsible for creating, organizing, and maintaining clear and accessible documentation across the Org. You'll work closely with cross-functional teams to ensure that our internal knowledge base (primarily in Notion) is accurate, up-to-date, and easy to navigate. From onboarding guides to process documentation, your work will ensure that the right information is always easy to find and up to date. Roles And Responsibilities Create and maintain high-quality documentation for internal processes, workflows, systems, and tools. Design, build, and manage Notion pages to serve as a centralized knowledge base for teams. Ensure all documentation is current, version-controlled, and aligned with company standards. Collaborate with subject matter experts to translate complex processes into clear, user-friendly materials. Audit and update existing documentation regularly to reflect process changes or new information. Implement best practices for knowledge management, including taxonomy, tagging, and accessibility. Develop templates and style guides to standardize documentation across the organization. Support onboarding by ensuring new team members have access to up-to-date and relevant documentation. Qualifications And Skills 2+ years of experience in documentation, knowledge management, or technical writing. Proficiency with Notion or similar knowledge management tools. Excellent written communication and organizational skills. Ability to synthesize and structure information logically and clearly. Experience collaborating across teams and managing input from multiple stakeholders. Comfortable with fast-paced environments and able to manage multiple documentation projects simultaneously. Experience in a startup or fast-paced environment Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.

About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role Product Operations builds the connective tissue between product and user-facing teams so that Ethos can ultimately deliver more value to more users, faster. As a Product Operations Analyst, you’ll work with both customer facing teams as well as product management and engineering teams to help ensure a smooth experience for our customers. You’ll be expected to help build strong connections with user-facing teams (support, sales, account management, etc) and ensure a tight product feedback loop as issues and product bugs are raised. This is a highly cross-functional individual contributor role, and it will be a critical lever for us to deliver on our mission. Roles & Responsbilities Be a product quality advocate - Field questions and feature requests from customer facing teams, triage issues surfaced, and work closely with engineers and product managers to identify, size, and fix product bugs Triage and resolve a high percentage of technical and product issues being raised by customer facing stakeholders and other users of Ethos technology Be the primary point of contact between the product/engineering teams and customer facing teams, communicating product and bug updates out to affected stakeholders Work with software engineers and product managers to collect, quantify & prioritize product-related bugs and other challenges to be considered in future development sprints - use sql or other analytical methods to size issues and estimate impacts Help uplevel product and engineering’s understanding of how the product is being used by our customers Help execute on continuous improvement to the engagement models between product, engineering and customer facing teams Ensure operating team readiness when launching new features and customer experiences Be a representative of the customer’s voice as we look to build new features, launch new products, and improve our current customer experience Identify and actively build connections with relevant subject matter experts across the company to surface insights, help ensure alignment between different teams, and pave the way for a smoother customer experience Qualifications And Skills 3+ years of experience in operations, product, or another analytical role 1+ year experience with Javascript, Java, or SQL Must be able to demonstrate a mix of analytical mindset, technical abilities, and business acumen, with a personal drive to work proactively and take ownership in all you do Need a customer focused mindset with a deep understanding of how the user experience can and should shape the direction of the product and processes Ability to work in ambiguous environments with little direction and be scrappy about it - We don't have all the answers, but you'll need to find them Organized and extremely responsive in following up with requests made of you from the internal stakeholders you’ll be working with Strong communications skills with the ability to articulate messages to a variety of stakeholders and audiences Experience in a high growth technology company Bachelor's degree in computer science or engineering related field Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace. We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records. To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.