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10.0 - 15.0 years
0 Lacs
chennai, tamil nadu
On-site
The Senior Vice President (SVP) of Sales position based in Chennai requires an experienced individual with a minimum of 10-15 years of sales leadership experience, particularly in the SaaS and cybersecurity sectors. As the SVP of Sales, you will be responsible for developing and executing a global sales strategy to drive revenue growth in the SaaS-based Identity and Access Management (IAM) and Cloud solutions space. Your role will involve leading a high-performing sales team, establishing key partnerships, and ensuring that sales operations align with the company's strategic objectives. Key responsibilities include developing and implementing a sales strategy to achieve revenue targets, leading and managing the sales team, fostering strong relationships with customers and stakeholders, and identifying new business opportunities. You will also be tasked with driving revenue growth through customer acquisition and account expansion, collaborating with the marketing team on lead generation, and analyzing sales data to refine strategies. In addition to team development and management, you will work closely with the customer success and support teams to ensure high customer satisfaction and retention. Collaborating with cross-functional teams such as product management, engineering, finance, legal, and compliance is essential to inform product development, develop accurate sales forecasts, and ensure regulatory compliance. As an executive leader, you will participate in strategic discussions, represent the company at industry events, and act as a thought leader in the SaaS IAM space. Qualifications for this role include strong strategic thinking, leadership, communication, and presentation skills, as well as a deep understanding of the SaaS sales cycle and methodologies. The ideal candidate will have a Bachelor's degree in Business, Marketing, or a related field, with an MBA or equivalent advanced degree preferred. Personal attributes such as being results-driven, adaptable, collaborative, and team-oriented are valued for this position. The compensation package for this role includes a competitive executive salary, performance-based bonuses, and equity incentives for the right candidate. Additionally, comprehensive benefits such as health insurance, retirement plans, and paid time off are offered. This is an opportunity to lead a high-impact function in a rapidly growing and innovative company with a dynamic and inclusive culture that values collaboration, diversity, and continuous learning.,
Posted 1 week ago
2.0 - 5.0 years
3 - 5 Lacs
Lucknow
Work from Office
As a Customer Success Associate , youll be at the heart of our mission to ensure customers achieve their goals and realize the full value of our products and services. Build strong, trusted relationships with clients, guide them through onboarding, and proactively address their needs to drive success and satisfaction. Youll act as the bridge between customers and internal teams, ensuring seamless communication and collaboration to resolve challenges and unlock opportunities. This isnt just about checking in or managing accounts youll be the driving force behind customer retention, growth, and advocacy. By monitoring customer health metrics, identifying risks, and delivering tailored solutions, youll help clients thrive while contributing to the companys long-term success. Were looking for someone who can anticipate customer needs, think strategically, and deliver exceptional experiences at every touchpoint. If youre passionate about building relationships and driving impact, this is your chance to shine. Responsibilities: Seller Onboarding & Training: Drive end-to-end seller onboarding, nurture potential leads, and deliver structured product training to ensure seamless adoption. Retention & Churn Analysis: Identify and address seller churn by analyzing uninstallation insights, engaging via preferred channels, and providing tailored retention strategies. Subscription Renewals & Account Management: Foster strong relationships with paid sellers to ensure subscription renewals and enhance their platform experience. Real-Time Engagement & Support: Monitor new installations/uninstallations via CRM, initiate timely follow-ups, and provide instant support via integrated helpdesk solutions. Lead Conversion: Develop a pipeline by transitioning free, trial, and expired-license users to paid subscriptions through proactive engagement. Multi-Channel Outreach: Connect with sellers via email, calls or preferred channels to enhance engagement and accelerate activation. Trial Period Optimization: Provide dedicated support during the trial to ensure successful onboarding and first-payment conversion. Revenue Growth: Drive Monthly Recurring Revenue (MRR), Annual Recurring Revenue (ARR), and one-time sales through strategic seller engagement. Proactive Lead Handling: Manage inbound queries, initiate real-time engagement with active visitors, and optimize conversion strategies. Upselling & Cross-Selling: Promote additional apps and managed services using case studies and consultative selling. Lead Monitoring & CRM Management: Track and follow up on CRM leads to enhance conversion rates and streamline the sales funnel. Support & Issue Resolution: Handle support tickets, minimize escalations, and collaborate with developers for real-time issue resolution. Product Feedback & Enhancement: Gather seller insights, log product improvement requests, and collaborate with internal teams for continuous optimization. Customer Satisfaction & Advocacy: Ensure exceptional seller experience through proactive engagement, issue resolution, and review generation. Performance & Time Management: Optimize daily productivity by effectively managing chat support, outreach, and engagement activities. Requirements: 2 to 5 years of experience in customer success, account management, or business development in a SaaS or eCommerce environment. Strong understanding of Shopify and eCommerce website development (prior experience in Shopify development or sales is a plus). Excellent communication and problem-solving skills, capable of translating technical concepts for non-technical users. Ability to multitask and manage multiple client relationships effectively. Experience in creating proposals, negotiating contracts, and closing deals. Familiarity with CRM tools, ticketing systems, and in-app support platforms.
Posted 1 week ago
15.0 - 20.0 years
60 - 80 Lacs
Mumbai, Thane
Work from Office
Vice President Customer Success / Customer Support (BFSI | Capital Markets) MANDATORY INCLUSION Candidates heading the Technology Support / Customer Success function in the Capital Markers / BFSI domain will ONLY be considered. THE ROLE We are seeking a seasoned leader to lead our Customer Success, Software Delivery, Support, and Managed Services functions. This role is accountable for the end-to-end post-sales customer journey, ensuring our enterprise customers achieve measurable outcomes through successful implementation, reliable support, and sustained engagement. You will play a mission-critical role in shaping how we deliver excellence to our customersthrough scalable operations, cross-functional collaboration, and a deep culture of customer-centricity. Span of Control: Post the Sales, lead Customer Success, Software Delivery, Support, and Managed Services for customer in India and Southeast Asia. Qualification : MBA / Engineering Graduate from a Tier 1 institute Post Qualification Experience: Lead the Tech Support / Customer Success function in the Capital Markets / BFSI industry Reporting to: CEO JOB RESPONSIBILITIES Customer Success & Experience - Lead the Customer Success team to deliver high-impact onboarding, enablement, adoption, and long-term value realization. - Design and implement frameworks to track customer health, satisfaction, and retention. - Drive strategic account engagement and escalation handling for key customers. - Partner with Sales and Product teams to ensure customer needs are consistently understood and addressed. Software Delivery & Implementation - Oversee project delivery for new deployments and expansionsensuring quality, timeliness, and minimal friction. - Standardize implementation methodologies, tools, and team capabilities to scale delivery capacity. - Define governance and delivery assurance practices for complex multi-stakeholder rollouts. Support & Customer Operations - Lead global customer support operations, ensuring industry-leading responsiveness, resolution quality, and satisfaction. - Drive proactive and self-serve support capabilities, enabling customers to succeed independently when needed. - Establish clear performance metrics and continuously improve operational workflows. Managed Services & Retention Enablement - Expand and operationalize managed service capabilities for customers requiring ongoing support beyond standard delivery. - Ensure managed service engagements are well-executed, referenceable, and aligned with the customers long-term success. - Work closely with internal product and engineering teams to feed insights from service delivery into roadmap discussions. Strategic Leadership - Serve as the voice of the customer at the leadership leveldriving a customer-first mindset across the company. - Attract, mentor, and lead a high-performing team across all post-sales functions. - Align post-sales operations with company strategy and contribute to executive decision-making through data, insight, and experience. CANDIDATE PROFILE Education And Prior Experience - 12-18 years of experience in customer-facing leadership roles within B2B software companies, including at least 5 years in executive-level positions. - Deep track record of leading multi-disciplinary teams across Customer Success, Support, Delivery, and/or Services functions. - Experience navigating large, complex customer organizations and driving measurable outcomes through collaboration and influence. - Demonstrated success in operational scaling, change management, and building high-performance cultures. Skills & Attributes - Executive presence with strong stakeholder management skillsinternally and externally. - Deep customer empathy paired with a strong sense of executional rigor and operational discipline. - Analytical, structured thinker with the ability to define success metrics and course-correct as needed. - Strong communicator, motivator, and team builder with a bias for ownership and continuous improvement. THE ORGANISATION - A fast-growing enterprise shaping the future of Capital Markets technology. - Offers the opportunity to work alongside visionary leadership and a team passionate about innovation. - Meaningful impact in a role that offers autonomy, visibility, and global exposure. - Attractive compensation structure, performance incentives, and long-term career growth.
Posted 1 week ago
3.0 - 8.0 years
6 - 10 Lacs
Hyderabad
Work from Office
YOUR IMPACT: You are the Customer Success manager and overall relationship owner to assigned OpenText Cloud Managed Services accounts and act as a trusted advisor and partner that understands the customer's business and strategy as it relates to their OT product portfolio. You ensures customer voice is heard and understood and help improve on customer satisfaction . Were looking for an enthusiastic, customer centric team player that thrives on providing the best possible experience for our clients. Youll need excellent communication and organisational skills along with the ability to manage complex internal relationships while maintaining a calm, positive and supportive attitude. WHAT THE ROLE OFFERS: Providing overall business management of the customer which includes weekly status calls, monthly SLA reporting, business reviews, issue tracking and reporting, and cross functional communication with other OT teams (i.e., support, sales, product management, etc.) Managing customer expectations such that escalations can be avoided; if escalations do arise, the Cloud Service Manager follows the defined escalation management process. Should be able to define process diagrams, detailed procedures, other service offering related Artifacts and measurement matrices for analysis and should be able to plan a course correction. Regular discussions and addressing any customer concerns regarding overall service and satisfaction, making necessary adjustments, and ensuring that issues get the right attention from the opentext management teams. Facilitate communications between different teams where needed for special circumstances, customer problems, and high-visibility service items Support On-boarding of net-new cloud (single & hybrid) based customers Prepare Kickoff agenda, setup monthly service reviews, review and agree reporting templates. Working with the Customer Experience team, creating and delivering relevant tailored customer outreaches that promote product usage, newsletters, customer user groups,webinars etc Review Contract documents, build book and flag nonstandard items Create & maintain a repository of customer specific KPIs , Requirements , Customer contacts, environment details etc. in Client Success Ensure Ticketing tool setup with correct details for each customer WHAT YOU NEED TO SUCCEED: Bachelors degree in a technical or business discipline, or equivalent Strong client focus At least 3+ years of IT experience in service delivery roles, and experience in a client facing role within a software company is a plus. Conversant in cloud technology and data center deployment,. ITIL certification preferred. Knowledge with OpenText Suite of products A level of comfort with creating and balancing fact-based analytics with real world application. Able to work independently with positive problem-solving attitude Demonstrable experience in developing and rolling out customer satisfaction improvement programs Solid work ethic with a willingness to work overtime when required and willingness to work in shifts (preferably during NA hours) This is a challenging role, with no two days the same and we are looking to hire someone who is willing to embrace and champion changes and improvements to our current processes where needed. Youll be joining a great and supportive international team, looking after clients all over the world.
Posted 1 week ago
3.0 - 5.0 years
4 - 8 Lacs
Bengaluru
Work from Office
About the role We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team. What youll do Your core job is to own our customer relationships , make them successful and fans of BiteSpeed. Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. Managing cross-sells for new products and renewals , owning expansion revenue at an account level. Building the playbook for our customer success function to scale for the next stage of growth. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have 3+ years of work experience in customer success with technical understanding of the product . You have a genuine interest in conversations with people from different backgrounds to learn about their lives.
Posted 1 week ago
0.0 - 2.0 years
5 - 5 Lacs
Bengaluru
Work from Office
Department: Account Management Designation: Account Executive - Team Lead We are hiring an Executive Account Management to build, maintain, and strengthen long-term relationships with clients by understanding their needs, providing tailored solutions, and ensuring high levels of customer satisfaction by acting as the primary point of contact between the client and the organization, ensuring seamless communication, service delivery, and overall account success. Key Responsibility: Respond to employee/corporate customer queries via e-mail/ phone in a timely and professional manner. Coordinate with respective stake holders for cashless claim settlement and resolution . Explain claim decisions, deductions and provide status updates clearly to customers and agents. Escalate unresolved issues following the defined escalation matrix to get quicker resolutions & communicate the same to the customers. Receive and verify the completeness of claim documents; advise on any pending or missing documents. Coordinate with the inward team for claim registration and ensure proper documentation flow. Allocate claims to the processing team for timely action. Liaise with the enrollment team to ensure policy registration for both cashless and reimbursement claims. Allocate claims to the processing team for timely action. Liaise with the enrollment team to ensure policy registration for both cashless and reimbursement claims. Monitor and follow up on all queries using claim numbers until full resolution. Maintain weekly reports detailing claims, queries, and their respective TATs. Key Qualifications and Skills : Any graduate - B Com/BBA/BCA/BA/B Sc. Strong interpersonal and communication skills (both verbal and written) Problem solving & escalation handling Teamwork & adaptability Interested candidates can share their CVs to sanjukta.agarwal@mediassist.in
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
As an Account Manager at Even, your primary responsibility will be to manage end-to-end relationships with corporate clients, ensuring their satisfaction, engagement, and long-term retention. You will play a crucial role in building strong, lasting partnerships, contributing to revenue growth through retention and upselling, and maintaining high client satisfaction levels. Your key responsibilities will include acting as the main point of contact for all assigned accounts, collaborating with the sales team during pre-sales and onboarding processes, fostering relationships with key stakeholders, developing and executing engagement strategies, and working closely with internal teams to deliver a consistent client experience. Additionally, you will be required to conduct regular monthly and quarterly business reviews to assess performance, identify areas for improvement, and own the entire renewal process from RFQ to benefit design and final presentation. To excel in this role, you should have at least 2-3 years of experience in Sales, Account Management, Customer Success, or Business Development. Strong communication skills in English are essential, and fluency in Kannada and/or Hindi would be advantageous. A proven track record of managing client relationships, delivering on retention goals, and handling complex client requirements is also required. You should possess a proactive, client-first mindset with a passion for improving customer experience. Skills in engagement strategy, building strong relationships, cross-functional collaboration, customer experience, stakeholder management, and client relationship management will be crucial for success in this role.,
Posted 2 weeks ago
7.0 - 11.0 years
0 Lacs
hyderabad, telangana
On-site
About Nuacem AI: At Nuacem, we are dedicated to helping businesses connect with their customers in a personalized manner, meeting their needs and preferences. Our innovative Cognitive Customer Engagement Cloud platform, Nuacem AI, empowers businesses to create game-changing experiences through text, voice, and video interactions. Leveraging our proprietary Whitebox NLU Engine, we enable businesses to amplify customer experiences like never before. Job Summary: As the Director of Sales & Marketing at Nuacem AI, you will hold a senior position within the Sales and Business Development team. Your primary responsibility will be to drive customer growth by identifying and qualifying new prospects, thereby expanding the customer pipeline for our sales team. By engaging with potential customers, you will educate them on our solutions and unearth valuable business opportunities for the company. You will leverage various tools to identify decision-makers who can benefit from the Nuacem AI Platform. Collaborating closely with Customer Success Managers, you will follow up on leads, generate new opportunities through account-based research, and identify key stakeholders to drive growth. Responsibilities and Duties: - Drive growth and adoption of the Nuacem AI platform across diverse industries and verticals. - Efficiently manage the entire sales cycle with a relentless approach. - Demonstrate executive presence and deliver compelling presentations of Nuacem AI solutions to stakeholders at all levels. - Take ownership of your sales pipeline, providing accurate forecasts and ensuring transparency on sales and revenue performance. - Foster internal collaboration by working with teams such as Marketing and Engineering to navigate complex sales processes effectively. Required Experience and Qualifications: - 7-10+ years of sales experience in enterprise SaaS or Software services, with a proven track record of high performance. - Ability to navigate complex organizations from initial outreach to deal closure. - Strong written and verbal communication skills. - Deep understanding of messaging and artificial intelligence trends. - Passion for continuous learning and technology. - Ability to excel in a dynamic start-up environment with high growth potential. - Intellectual curiosity, ambition, and a preference for Start-Up Experience. - BBA or MBA degree is preferred. Job Type: Full Time Job Location: Hyderabad, Mumbai,
Posted 2 weeks ago
4.0 - 8.0 years
0 Lacs
karnataka
On-site
As a Product Manager at ITILITE, you will play a crucial role in driving the product vision and strategy in the Business Travel, Expense & Cards Management space. Your primary responsibility will be to collaborate with leadership to define a product vision that aligns with company goals, utilizing data and market insights for informed decision-making. You will be expected to build and own the product roadmap, prioritizing features based on customer impact, ROI, and strategic objectives. Your role will involve shaping how the company operates within your product area, focusing on enhancing efficiency and impact through well-defined products and processes. Developing clear product requirements will be a key aspect of your job, where you will be creating high-quality, actionable product specifications that strike a balance between customer needs and technical feasibility. Leading cross-functional teams will also be part of your responsibilities, working closely with engineering, design, and business teams to ensure successful product delivery from concept to launch. Advocating for customer success is essential in this role, where you will serve as the voice of the customers, translating their needs into innovative product solutions. Additionally, staying updated on industry trends, monitoring competitors, and identifying new opportunities and innovation areas will be crucial for driving continuous product improvement. To excel in this position, you should have 4-8 years of relevant experience in Product Management, with a proven track record of owning and executing roadmap strategies and shipping products. Experience in working with high-paced startups will be preferred, along with excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.,
Posted 2 weeks ago
0.0 - 3.0 years
0 Lacs
pune, maharashtra
On-site
You will be joining our IT team in Pune as a Customer Success Executive. Your main responsibility will be to ensure customer satisfaction, drive product adoption, and establish strong relationships with clients. Acting as a trusted advisor, you will need to understand customer needs and offer tailored solutions to maximize business value. Your key responsibilities will include serving as the primary point of contact for customer accounts, developing and maintaining strong client relationships, monitoring product usage for improvement opportunities, collaborating with various teams to enhance customer experience, addressing customer inquiries promptly, identifying upsell and cross-sell opportunities, analyzing customer feedback for product enhancements, documenting customer interactions and success stories, monitoring customer health to prevent churn, staying updated on industry trends, and implementing customer success strategies. To qualify for this role, you should have a Bachelor's degree in business, IT, or a related field (a Master's degree is preferred), along with 0-2 years of experience in customer success, account management, or a related IT role. You should possess a strong understanding of IT solutions, SaaS products, or enterprise software, excellent communication and presentation skills, a problem-solving mindset, the ability to work independently and collaboratively, proficiency in CRM software and customer success tools, strong analytical skills, multitasking abilities, and a passion for delivering exceptional customer experiences.,
Posted 2 weeks ago
8.0 - 12.0 years
0 Lacs
haryana
On-site
At Spyne, we are revolutionizing the marketing and sales of cars through innovative Generative AI technology. Our journey began with a visionary concept of leveraging AI-powered visuals to facilitate faster online sales for auto dealers, and has now evolved into a comprehensive, AI-centric automotive retail ecosystem. With substantial backing of $16M in Series A funding from reputable investors such as Accel and Vertex Ventures, we are experiencing rapid growth and expansion. Our achievements include launching groundbreaking AI-powered Image, Video & 360 solutions for automotive dealers, as well as introducing the Gen AI powered Automotive Retail Suite to enhance inventory management, marketing strategies, and CRM systems for dealers. Over the past two years, we have successfully onboarded over 1500 dealers across the US, EU, and other key markets, with plans to scale up to 10K+ dealers in a global market comprising 200K+ dealers. Our team of over 150 members is dedicated to research and development as well as go-to-market strategies, reflecting our commitment to innovation and growth. As we continue to push boundaries in the automotive retail industry, we are seeking a dynamic leader to spearhead our Customer Onboarding & Success initiatives for a cutting-edge CRM + Conversational AI product that promises to revolutionize the sector. This is not merely a role; it is an opportunity to create something truly iconic from the ground up. The primary mission of this role includes ensuring a seamless onboarding experience for our initial 30 strategic customers, achieving quarterly revenue targets exceeding $1M, and leading the Customer Success function post Product-Market Fit (PMF) phase. Based in Gurgaon, the role requires working hours from 6 PM to 3 AM IST to cater to US-based operations, with a preferred experience range of 8-10 years. Reporting directly to Sanjay Varnwal, our CEO & Co-founder, you will play a pivotal role in shaping the success of our innovative product. Key responsibilities of this role encompass overseeing end-to-end customer onboarding processes, driving revenue realization through successful activations, establishing a robust foundation for Customer Success practices, collaborating with cross-functional teams to enhance onboarding experiences, and developing scalable frameworks and playbooks for automation-driven growth. The successful candidate will possess 8-10 years of experience in Customer Success, Program Management, or Strategy roles within the realm of B2B SaaS / AI-led products, with a strong track record in customer-facing engagements and a keen ability to influence product development based on customer feedback. Proven expertise in automation, CRM systems, and AI-driven customer engagement, coupled with exceptional communication, leadership, and strategic thinking skills, are essential for this role. Additionally, a willingness to work US hours, adaptability to a fast-paced startup environment, and a deep alignment with Spyne AI's core values are crucial for success in this position. Joining Spyne offers a unique opportunity to be part of a high-ownership, execution-driven culture with a clear growth trajectory from $5M to $20M ARR. You will have the chance to collaborate with top industry leaders, gain exposure to global markets, and receive competitive compensation including base salary, performance incentives, and stock options. If you are ready to embark on an exciting journey of innovation and growth while making a significant impact in the automotive retail sector, Spyne is the place for you.,
Posted 2 weeks ago
15.0 - 19.0 years
0 Lacs
karnataka
On-site
As a Principal Technical Account Manager at Adobe, you will play a crucial role in contributing to the technical success of our largest customers in Bangalore. In this position, you will have the opportunity to shape Adobe's customer engagement strategy and drive meaningful impact. Working with a diverse group of collaborators, you will leverage your expertise to implement innovative solutions and ensure the effective execution of customer strategies. This role will allow you to be part of a pioneering organization that values teamwork, inclusivity, and continuous improvement. Your responsibilities will include leading Ultimate Support engagement for a prominent IT services and consulting organization, acting as the primary technical point of contact throughout the customer's solution usage lifecycle. You will provide guidance on the customer's technical strategy using Adobe Solutions and develop service delivery plans with clear outcomes. Additionally, you will assess strategic technical risks and opportunities for customers, working with the extended Adobe team to create mitigation and improvement plans. Clear communication with customer operational areas, internal Adobe teams, and external executive teams will be essential in your role. Advocating for customers internally, you will optimize their investments and accelerate task execution and issue resolution. Your influence will drive innovation, roadmap development, and process enhancements within the Adobe ecosystem. Collaboration with various technical partners within Adobe, such as Customer Success Management, Managed Services, Engineering, and Sales, will be a key aspect of your role. Leading a matrixed services team, you will work closely with project teams from Adobe, clients, or partner organizations. Your recommendations on feature alignment with customers" environments and participation in architectural and design discussions will be critical in ensuring optimized solutions. To succeed in this role, you should possess a Bachelor's Degree in a related technical field or equivalent experience, with an MBA preferred. With over 15 years of experience in consultative, customer service, or customer success roles in digital marketing technology, you should have a strong executive presence and excellent presentation skills. Your ability to collaborate across multiple teams, resolve conflicts, and drive closure to customer concerns will be vital. Additionally, experience with IT/ITES clients and knowledge of Adobe Experience Cloud products are highly desirable. If you are passionate about driving customer success, shaping innovative solutions, and fostering strong partnerships, this role at Adobe offers a rewarding opportunity to make a significant impact in a dynamic and inclusive work environment.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As an AI Generalist at Scouto, you will play a crucial role in redefining recruitment through the utilization of an autonomous AI recruiter. With a focus on seamless sourcing, outreach, video-screening, ranking, and scheduling of candidates, all achieved without human intervention, Scouto is on a mission to revolutionize the hiring process with instant, effortless, and truly AI-powered solutions. If you are passionate about operating at the forefront of AI, automation, product development, and growth, we are excited to hear from you. In this role, you will have the opportunity to wear multiple hats as a founding member of the team. Your responsibilities will include building and automating internal processes, ensuring customer satisfaction, providing valuable insights for product enhancement, and contributing to revenue generation. The dynamic and fast-paced environment at Scouto is ideal for individuals who thrive in ambiguity, embrace rapid experimentation, and are eager to leverage AI tools hands-on. Your primary focus areas will be divided as follows: - Operations & Automation (40%): Identify and automate repetitive workflows within support, sales, and internal operations using AI APIs, Zapier/Make, LangChain, or light scripting. Take ownership of the tools required to maintain the smooth operation of Scouto. - Customer Success & Support (20%): Manage onboarding processes and support tickets, collaborate with engineering teams to resolve issues, and ensure customers derive maximum value from the product. - Product Feedback & Growth (20%): Translate user feedback into actionable product enhancements, develop rapid prototypes for solutions, and establish a feedback loop with the product development team. - Sales & Upsell (20%): Participate in product demonstrations, address technical inquiries, identify opportunities for upselling, and introduce automation to enhance the sales process. We are seeking candidates who possess the following qualities: - Proficiency in AI technologies, including LLMs, prompt engineering, and no-code AI stacks. - Sales and growth-oriented mindset with the ability to articulate value propositions and understand revenue drivers. - Technical expertise in APIs, Zapier/Make, Retool, and familiarity with light scripting languages. - Customer-centric approach with strong problem-solving skills. - Entrepreneurial spirit with a proactive, self-directed attitude, and a passion for adapting to rapid changes. - Bonus points for prior experience in SaaS, AI startups, customer success, sales engineering, or product operations. Joining Scouto offers you the opportunity to: - Contribute to shaping the future of AI-driven recruitment as an integral part of the founding team. - Collaborate closely with the founder and core team, gaining extensive visibility and a broad scope of responsibilities. - Accelerate your career progression towards leadership roles in success, growth, or operations. - Enjoy competitive compensation, flexible work arrangements, and the autonomy to define your role. If you are eager to contribute to building, automating, and scaling at a rapid pace, we look forward to discussing how you can be a part of Scouto's innovative journey.,
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
Scouto is revolutionizing the recruitment industry by introducing an autonomous AI recruiter that can handle sourcing, outreach, video-screening, candidate ranking, and scheduling seamlessly, without requiring human intervention. With a robust AI foundation and significant market traction, we are dedicated to simplifying the hiring process by making it instant, effortless, and fully AI-driven. If you are thrilled by the convergence of AI, automation, product development, and business growth, we are eager to have you on board. As a foundational AI Generalist at Scouto, you will play a versatile role, taking on various responsibilities such as establishing and automating internal procedures, ensuring customer satisfaction, providing valuable insights for product enhancement, and contributing to revenue generation. The fast-paced and dynamic environment provides an exciting opportunity for individuals who thrive in uncertainty, enjoy rapid experimentation, and are hands-on with AI technologies. Your primary areas of focus will include: Operations & Automation (40%): Identify repetitive tasks within support, sales, and internal operations, and automate them using AI APIs, Zapier/Make, LangChain, or lightweight scripting. Take ownership of the tools that are essential for the smooth functioning of Scouto. Customer Success & Support (20%): Manage onboarding processes and handle support tickets, collaborate with the engineering team to troubleshoot issues, and ensure customers derive maximum value from our services. Product Feedback & Growth (20%): Translate user pain points into actionable product suggestions, create rapid prototypes for solutions, and maintain a feedback loop with the product development team. Sales & Upsell (20%): Participate in product demonstrations, address technical inquiries, identify opportunities for upselling, and introduce automation into the sales pipeline. We are seeking individuals who possess the following qualifications: - Proficiency in AI technologies, familiarity with LLMs, prompt engineering, and experience with no-code AI stacks. - Sales and growth-oriented mindset with the ability to pitch ideas and comprehend revenue-driving strategies. - Technical expertise in APIs, Zapier/Make, Retool, and a bonus for proficiency in light scripting. - Customer-centric approach with strong problem-solving skills. - Entrepreneurial spirit, self-motivated, and adaptable to fast-paced environments. - Extra points for previous experience in SaaS, AI startups, customer success, sales engineering, or product operations. Joining us means: - Contributing to shaping the future of AI-powered recruitment as an integral part of the founding team. - Working closely with the founder and core team, offering significant scope for growth and visibility. - Accelerating your career progression towards leadership roles in success, growth, or operations. - Competitive compensation, flexible work arrangements, and the autonomy to define your role. If you are excited about the prospect of driving innovation, streamlining processes, and expanding rapidly, we would love to connect with you. Let's start a conversation about your future at Scouto.,
Posted 2 weeks ago
12.0 - 16.0 years
0 Lacs
noida, uttar pradesh
On-site
As a Senior Manager, ICX at Adobe, you will lead a high-performing Tech support team dedicated to delivering exceptional service for Adobe's products and solutions. Your role will involve blending technical support excellence with strategic sales alignment, fostering a support culture that not only resolves issues but also enhances customer value through education, engagement, and tailored solution recommendations. Your key responsibilities will include leading and developing a team of technical support staff to ensure exceptional customer experiences for Individual & Business levels across creative and digital experience products. You will drive customer satisfaction by resolving issues effectively and in a timely manner. Moreover, you will champion a sales-aware attitude within the support culture, training teams to identify opportunities for product adoption, upsell, and cross-sell during technical interactions. Collaboration with GTM and Customer Success teams will be crucial to uncover customer needs and provide valuable recommendations during the support touchpoints. You will also be responsible for developing frameworks for lead identification and routing, as well as defining and implementing support processes to enhance operational efficiency. Monitoring critical metrics and service level agreements to identify trends and areas for improvement will be part of your regular activities. As the main contact for critical customer issues, you will work alongside engineering and product teams to ensure swift resolutions. Collaboration with Product and Engineering teams will be essential to influence roadmap priorities and drive product and service improvements based on customer insights. Additionally, you will recruit, mentor, and develop a high-performing team, fostering a culture of innovation, accountability, and continuous learning. You will drive initiatives to scale support operations through knowledge management, self-service tools, and automation, with a focus on a long-term vision for intelligent, data-driven support. Your success in this role will require over 12 years of proven experience in technical support, customer success, and sales within a SaaS environment, including leadership experience. Collaboration skills, technical proficiency, and soft skills such as communication and change management will also be critical to excel in this position. If you are a forward-thinking and experienced leader with a passion for delivering exceptional customer experiences and driving business impact through support, this role at Adobe presents an exciting opportunity for your career growth. Join us at Adobe, where creativity, curiosity, and continuous learning are celebrated, and make an impact in a globally recognized work environment.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
You will be joining Scouto, a company that is revolutionizing recruitment through the use of an autonomous AI recruiter. The AI recruiter is capable of sourcing, conducting outreach, video screening, ranking, and scheduling candidates without any human intervention. The primary objective at Scouto is to simplify and accelerate the hiring process by leveraging AI technology. As a rapidly growing startup with substantial traction and a robust AI foundation, we are seeking individuals who are enthusiastic about working at the intersection of AI, automation, product development, and business expansion. In this role as a founding AI Generalist at Scouto, you will be responsible for a diverse set of tasks encompassing AI-driven operations and automation, customer support and success, sales support including demos and upsell strategies, as well as providing product insights and feedback loops. This position offers a dynamic and cross-functional environment suited for individuals who excel in ambiguous situations, enjoy building projects from the ground up, and possess a passion for leveraging AI tools to tackle real-world challenges. Your key responsibilities will include identifying repetitive processes within customer support, internal operations, and sales, and subsequently automating them using AI tools, APIs, and no-code platforms. Additionally, you will engage with customers to address support tickets, facilitate onboarding, and ensure ongoing satisfaction. Your role will also involve translating customer feedback into actionable product enhancements, collaborating with product and engineering teams to prototype new features, assisting in sales activities, and identifying opportunities for upselling while contributing to the enhancement of the sales process through AI and automation. To excel in this role, you should be well-versed in LLMs, prompt engineering, and no-code AI tools, possess a sales and growth-oriented mindset, be comfortable with pitching and customer demos, and have a solid understanding of revenue growth strategies. Technical proficiency in working with APIs, automation platforms (such as Zapier, Make, Retool), and basic scripting skills would be advantageous. Furthermore, a customer-centric approach, proactive nature, and adaptability to a fast-paced startup environment are essential qualities for success in this position. Prior experience in SaaS, AI startups, customer success, sales engineering, or product operations would be beneficial. Joining Scouto offers you the opportunity to be part of a pioneering team that is shaping the future of AI in the recruitment domain. You will collaborate closely with the founder and core team, gaining substantial exposure and the chance to evolve into a leadership position in success, growth, or operations. The position also provides competitive compensation, a flexible work environment, and the autonomy to define and mold your role according to your strengths and interests.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
The role at BiteSpeed involves focusing on customer retention and satisfaction to drive growth. As we aim to double our scale, your responsibility will include building strong customer relationships, ensuring customer success, and gathering valuable insights for our product team based on customer feedback. Your core duties will revolve around managing customer relationships, overseeing customer onboarding processes to provide a delightful experience, tracking product adoption to maximize customer value and drive revenue growth through upsells and expansions. You will also serve as a trusted product advisor, assisting customers in optimizing their usage of BiteSpeed to achieve the best possible outcomes. To excel in this role, you should possess a genuine passion for delivering exceptional service akin to that of a Michelin-starred Italian restaurant. Your innate desire to help others succeed, coupled with a keen interest in engaging with individuals from diverse backgrounds to understand their perspectives and experiences, will make you a valuable addition to our team. BiteSpeed's headquarters is located in Bangalore, offering a vibrant work environment in a thriving city. In addition to competitive compensation, the company provides various perks and benefits to support employee well-being, continuous learning, and a fun-filled workplace culture. These include health insurance coverage, quarterly off-sites for team bonding and planning, access to fitness facilities through Cult Fit and Cult Play memberships, and opportunities for personal development through sponsored courses, conferences, and books. Your proficiency in areas such as customer success, communication, problem-solving, time management, relationship management, and analytical thinking will be instrumental in driving customer satisfaction and business growth at BiteSpeed. Your ability to collaborate effectively with cross-functional teams, adapt to changing requirements, and leverage customer feedback for continuous improvement will be key to your success in this role.,
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
As a founding Associate Product Manager at Scouto, you will play a crucial role in redefining recruitment with our autonomous AI recruiter. You will be responsible for various aspects such as product insights & feedback loops, AI-driven operations & automation, customer support & success, as well as demos & revenue expansion. This is a cross-functional, hands-on role that requires you to thrive in ambiguity, enjoy building from scratch, and leverage AI tools to solve real-world problems at scale. Your responsibilities will include translating customer conversations, ticket patterns, and usage signals into clear product problems and opportunity briefs. You will partner with engineering to prototype, experiment, and ship improvements while maintaining a customer-validated backlog and assisting with prioritization rituals. Additionally, you will engage with customers to resolve support tickets, guide onboarding, and ensure satisfaction. Acting as a technical liaison between customers and engineering will be essential in reproducing issues and capturing context for faster fixes. Identifying repetitive processes and automating them using AI tools, APIs, and platforms like Zapier and Retool will be a significant part of your role. You will also contribute to revenue growth through sales support, upsell opportunities, and improving the sales process with AI and automation. Your ability to work with APIs, automation platforms, and your customer-first thinking will be crucial in driving success in this role. The prerequisites for this position include familiarity with LLMs, prompt engineering, and no-code AI tools, as well as a product and growth orientation. Technical comfort with APIs, automation platforms, and basic scripting is a plus, along with a deep empathy for customers and a proactive, self-directed mindset. Prior experience in SaaS, AI startups, customer success, or sales engineering will be beneficial, as well as active involvement in AI communities and familiarity with building and automating internal processes. Joining Scouto offers you the opportunity to be part of a founding team that is shaping the future of AI in hiring. You will work directly with the founder and core team, gaining massive exposure and the chance to grow into a leadership role. Competitive compensation, a flexible work setup, and the opportunity to shape your own role make this an exciting opportunity for individuals passionate about customer success management, AI tools, automation, and product management.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As a founding AI Generalist at Scouto, you will play a pivotal role in redefining recruitment by leveraging an autonomous AI recruiter. Your responsibilities will encompass various aspects such as operations & automation, customer success & support, product feedback & growth, and sales & upsell. In the realm of Operations & Automation, you will be tasked with identifying repetitive workflows and automating them using AI APIs, Zapier/Make, LangChain, or light scripting. It will be your responsibility to ensure that the tools required to keep Scouto running smoothly are effectively managed. Handling Customer Success & Support will involve managing onboarding processes, addressing support tickets, troubleshooting with the engineering team, and guaranteeing that customers derive maximum value from the platform. Your role will also require you to provide valuable insights for product enhancement by converting user pain points into actionable ideas, prototyping solutions, and collaborating closely with the development team to refine the product. Additionally, you will be involved in Sales & Upsell activities which include participating in product demos, addressing technical queries, identifying upsell opportunities, and infusing automation into the sales pipeline to enhance efficiency. The ideal candidate for this position must possess the following qualities: - AINative Fluency: Demonstrates a deep understanding and proficiency in AI tools and LLMs, regularly prototypes automations using tools like Zapier/Make and light scripting. - Customer Empathy & Problem-Solving: Exhibits a knack for diagnosing customer issues and devising effective solutions across various aspects of the product and processes. - Growth & Sales Mindset: Comfortable with conducting demos, driving upgrades, and leveraging consultative sales strategies. - Product & Process Thinking: Capable of translating feedback into structured product insights, prototyping scalable workflows, and enhancing user experience through no/low-code solutions. - Extreme Ownership & Hustle: Takes on tasks with a founder mindset, proactively fills gaps, adapts quickly to changing circumstances, and thrives in ambiguous situations. - Communication Excellence: Possesses excellent written and verbal communication skills, able to simplify complex AI workflows for diverse audiences, and proficient in creating documentation, help articles, and product guides. Nice-to-have qualifications include prior experience in SaaS, AI startups, customer success, sales engineering, or product operations, as well as active engagement within AI communities. Joining Scouto presents the opportunity to shape the future of AI-driven hiring, work closely with the founder and core team, and accelerate your career growth into leadership roles. Additionally, competitive compensation, a flexible work environment, and the autonomy to define your role further add to the appeal of this position.,
Posted 2 weeks ago
1.0 - 5.0 years
0 Lacs
ahmedabad, gujarat
On-site
You are a proactive and performance-driven Customer Success Executive responsible for representing our SaaS product to global customers during night shift operations. Your role involves handling sales-oriented conversations such as upselling, converting leads, and onboarding, as well as service-related tasks like resolving queries, assisting with product configuration, usage, and ensuring customer satisfaction. As the first point of contact for customer inquiries during night shift hours, you must provide prompt, clear, and professional responses via email, chat, or calls. Additionally, you will troubleshoot basic technical issues, monitor customer usage to ensure successful product adoption, and identify opportunities for upselling or cross-selling features, plans, or services. Guiding new leads through the onboarding process, providing product demos, and converting trials into paid customers are also key responsibilities. Building strong, long-term relationships with customers to ensure loyalty and satisfaction is crucial. You will gather feedback and share customer insights with the product and marketing teams, as well as maintain accurate records of customer interactions using CRM tools. To excel in this role, you should have 1-4 years of experience in Customer Success, Technical Support, or SaaS Sales roles. Excellent written and spoken English communication skills are required, along with prior experience in handling both inbound support and outbound sales. Comfort with working night shifts, holidays, and weekends when necessary is essential. Familiarity with SaaS platforms and CRM tools like HubSpot, ZOHO, etc., a problem-solving attitude, and knowledge of technical troubleshooting or support processes will be advantageous.,
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
karnataka
On-site
You will be joining Postman, the world's leading API platform that is utilized by over 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman's mission is to simplify the API lifecycle and enhance collaboration, enabling users to create superior APIs efficiently. The company is headquartered in San Francisco with a founding office in Bangalore. Postman is privately held and has received funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. As a Renewal Representative at Postman, you will play a crucial role in delivering value to customers daily and ensuring a seamless renewal experience. Your responsibilities will include managing the full renewal cycle for a portfolio of customers, identifying expansion opportunities, and reducing churn. You will collaborate closely with Customer Success, Sales, and Product teams to align renewal processes with product usage and customer objectives. Your duties will involve managing a high volume of renewal opportunities across various customer segments, engaging proactively with customers, collaborating with Customer Success Managers on strategic renewals, identifying upsell opportunities, utilizing product usage data to prioritize outreach, preparing quotes, managing billing logistics, and contributing to process improvements. To excel in this role, you should have at least 2 years of experience in renewals, customer success, sales support, or operations, preferably in a SaaS or PLG company. Strong communication, negotiation, organizational skills, and attention to detail are essential. Familiarity with tools like Salesforce, Gainsight, and billing platforms is beneficial. Experience in a PLG model and basic understanding of SaaS contracts and billing structures are advantageous. Key performance metrics you will be measured on include Renewal Rate (Gross & Net), Churn Rate, On-Time Renewal %, and Renewal Pipeline Coverage & Forecast Accuracy. Postman follows a hybrid work model, requiring employees in specific locations to be in the office three days a week. This model aims to balance flexibility and collaboration, emphasizing the benefits of in-person interactions for knowledge sharing, communication, and building trust. Postman values transparency, honest communication, goal-oriented work, and an inclusive culture where every individual is regarded as a vital part of the team. The company is committed to delivering high-quality products and providing equal opportunities for all.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
pune, maharashtra
On-site
As an Associate Director, Statistical Programming at Syneos Health, you will be part of a leading biopharmaceutical solutions organization focused on accelerating customer success. Our company is dedicated to translating clinical, medical affairs, and commercial insights into tangible outcomes that address the modern market landscape. In our Clinical Development model, we prioritize putting the customer and patient at the core of our operations. We are committed to simplifying and streamlining our processes to enhance collaboration and make Syneos Health a preferred partner. Whether you are engaged in a Functional Service Provider partnership or a Full-Service environment, you will work alongside passionate problem solvers, fostering innovation and teamwork to help our clients achieve their objectives. Our agile and driven approach aims to expedite the delivery of therapies, driven by a shared passion to make a positive impact on people's lives. At Syneos Health, we value the development of our employees through various avenues such as career growth opportunities, supportive management, technical and therapeutic training, peer recognition, and a comprehensive rewards program. Our Total Self culture encourages authenticity and inclusivity, fostering a global environment where individuals can truly be themselves. By embracing diversity of thoughts, backgrounds, cultures, and perspectives, we create a workplace where everyone feels a sense of belonging. Syneos Health has a rich history of collaborating on groundbreaking projects, having contributed to 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products, and over 200 Studies involving 73,000 Sites and 675,000+ Trial patients in the past 5 years. Regardless of your role within the organization, you will be encouraged to take initiative, challenge conventions, and thrive in a dynamic and competitive industry environment. Please refer to the detailed job responsibilities that will be discussed during the Discovery call to gain a deeper understanding of the expectations associated with the role of Associate Director, Statistical Programming at Syneos Health. Kindly visit our website http://www.syneoshealth.com to learn more about our company and the impactful work we do globally. Please note that the tasks, duties, and responsibilities outlined in this job description are not exhaustive. The Company reserves the right to assign additional tasks and responsibilities as needed. Equivalent experiences, skills, and education will also be considered, potentially resulting in differences between the qualifications of individuals and those mentioned in the Job Description. The Company will determine equivalencies at its discretion. It is important to understand that this document does not establish an employment contract. We are committed to compliance with the Americans with Disabilities Act and strive to provide reasonable accommodations when necessary to support employees or applicants in performing their job functions effectively.,
Posted 2 weeks ago
0.0 - 4.0 years
0 Lacs
maharashtra
On-site
Platione is an emerging B2B SaaS marketplace that empowers Indian SMEs to digitize their businesses, showcase products/services, streamline sales, and connect with genuine buyers. The platform enables SMEs to establish their online presence, manage leads, handle CRM, and utilize AI-powered tools for business growth. As a Sales and Marketing Intern at Platione, you will have the opportunity to be part of a dynamic team that is driving the company's growth journey. If you are passionate about startups, excited about B2B markets, and eager to make a direct impact on real businesses, this opportunity is for you! Key Responsibilities: - Research and build lists of prospective B2B leads across various industries and regions - Conduct cold calling and email outreach to drive lead engagement - Follow up on warm leads and maintain relationships to convert them to active users - Assist in managing the lead pipeline through our CRM system and support sales closure - Conduct structured online research to gather market intelligence on specific industries and B2B products - Organize and curate B2B listings within the Platione platform for SEO optimization and enhanced buyer experience - Support the execution of digital marketing campaigns across Email, Social Media, and Paid Campaigns - Help customers optimize their product listings and business pages - Participate in blog content creation and SEO-friendly copywriting for Platione and its customer businesses - Assist in improving on-page and off-page SEO for the Platione platform and customer business pages - Support the onboarding of new customers and help nurture them through the platform's early adoption journey - Provide basic customer support and effectively resolve onboarding queries What We're Looking For: - Final year students from any discipline, preferably Business, Marketing, Commerce, Mass Media, or similar - Passion for B2B space, startups, digital marketing, and business growth - Excellent verbal and written communication skills in English and Hindi - Willingness to engage directly with business owners through cold calls - Strong internet research skills and attention to detail - Basic knowledge of digital marketing concepts, SEO is a plus - High energy, self-driven, with a "roll-up-your-sleeves" startup mindset - Ability to manage multiple tasks and work independently with accountability What You'll Get: - Real-world exposure to B2B SaaS Sales & Marketing at scale - Opportunity to work directly with founders and the core team - Learn modern tools such as CRM, SEO platforms, marketing automation, and more - High impact internship where your work directly contributes to business outcomes - Pre-placement opportunity: strong performers may be offered a full-time role post-internship Job Types: Full-time, Permanent, Fresher, Internship Contract length: 4 months Benefits: - Cell phone reimbursement - Food provided - Internet reimbursement Compensation Package: - Performance bonus Schedule: - Day shift Ability to commute/relocate: - Pune, Maharashtra: Reliably commute or willing to relocate Application Question(s): - Are you willing to continue this as a Full-Time Job after completing the internship immediately - Why do you want to work in Sales and Marketing Education: - Bachelor's degree required Location: - Pune, Maharashtra Work Location: In person Speak with the employer: +91 7083888666,
Posted 2 weeks ago
1.0 - 5.0 years
0 Lacs
karnataka
On-site
About BiteSpeed: BiteSpeed is a Sequoia-backed SaaS startup dedicated to developing an AI-native Marketing, Support & Sales suite tailored for e-commerce brands. With a global presence spanning 50+ countries, we have established partnerships with over 3000 e-commerce brands worldwide. Along our journey, we have secured funding exceeding $5.5M with esteemed investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal, and more supporting our vision. You can learn more about us at https://www.bitespeed.co/ and explore our exceptional customer reviews at https://apps.shopify.com/bitespeed-fb-messenger-chatbot. Role Description: As BiteSpeed continues its impressive growth trajectory, we are seeking a dedicated individual to spearhead customer retention initiatives and cultivate genuine brand advocates. In this role, you will be instrumental in fostering strong customer relationships, gathering valuable feedback, and providing crucial insights to enhance our product offerings. Your responsibilities will include client onboarding, monitoring product adoption, driving upsells, and serving as a trusted advisor to our international customers. Responsibilities: - Take ownership of customer relationships, ensuring exceptional service delivery and maximizing customer satisfaction. - Facilitate client onboarding processes and monitor product adoption among enterprise customers to drive revenue growth. - Act as a reliable product advisor, assisting customers in optimizing their BiteSpeed experience to achieve maximum value. Qualifications: - Prior experience in managing international client onboarding and customer success, preferably with a technical understanding of the product. - Genuine passion for assisting others and a knack for building successful relationships. - Strong interest in engaging with individuals from diverse backgrounds to gain insights and broaden perspectives. Location: Bangalore Our Purpose: At BiteSpeed, we believe in creating a purposeful and transformative workplace environment. Our core values revolve around Personal Transformation, Wealth Creation, and Winning Together. We are committed to fostering a culture where work transcends mere tasks and becomes a meaningful part of our lives. Values: - Go Above And Beyond - Making Things Happen - Say It Like It Is - Progress Over Perfection - Dont Take Yourself Seriously, Take Your Work Seriously Perks & Benefits: In addition to competitive compensation, BiteSpeed offers a range of perks and benefits designed to promote wellness, learning, and fun. These include: - Health Insurance - Quarterly Off-sites - Cult Fitness Membership - Personal Development Sponsorship How to Apply: If you are intrigued by our mission and believe you are a good fit for the role, please send a personalized note detailing your interest and qualifications to talent@bitespeed.co. Additionally, if you know someone who would excel in this position, refer them to us, and upon their successful recruitment, you will receive Apple Airpods Pro as a token of appreciation. For any inquiries, kindly reach out to talent@bitespeed.co.,
Posted 2 weeks ago
0.0 - 5.0 years
0 Lacs
jalandhar, punjab
On-site
Are you passionate about providing exceptional after-sales support and technically skilled to handle challenges in industrial equipment and machinery Join 4Bell Technology as a Service Engineer in the Customer Success, Service & Operations department. Your role will be crucial in ensuring the smooth functioning of machine services and contributing to our commitment to excellence. Responsibilities: - Provide 24/7 after-sales support for machines to ensure uninterrupted service. - Efficiently install machines for optimal performance. - Respond to breakdown calls promptly, offering resolutions. - Conduct preventive maintenance per SLA agreements to enhance machine longevity. - Submit vouchers on time to streamline administrative processes. - Adhere to SLAs to meet customer expectations and company standards. - Perform software upgrades to keep machines up to date. - Escalate calls according to the Escalation Matrix. Qualifications: - 0-5 years of relevant experience in after-sales support or related field. - Any Graduate (UG) degree. - Any Postgraduate (PG) degree. - Doctorate degree not required but valued. FAQs: Q: What is the primary role of a Service Engineer at 4Bell Technology A: As a Service Engineer, you handle after-sales support for machines, including installation, maintenance, attending breakdown calls, and ensuring timely software upgrades. Q: What qualifications are necessary for this role A: Candidates need 0-5 years of relevant experience and at least a graduate degree. Q: Is this a full-time position A: Yes, it is a full-time, permanent position. Q: How will the salary be structured A: The salary is competitive and will be discussed during the interview process. Q: What industries does 4Bell Technology operate in A: Specializes in the Industrial Equipment / Machinery sector. Q: What department does this role fall under A: Customer Success, Service & Operations department. Q: How can I apply for this position A: Submit your updated CV and details through our application portal for the hiring team's review.,
Posted 2 weeks ago
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