830 Customer Success Jobs - Page 6

As a Customer Success Manager (CSM) for Network Integration solution & services, you will be responsible for fostering long-term relationships with clients, ensuring the successful implementation and adoption of proposed solution & services, and maximizing the value clients derive from our services. You will act as the key liaison between customers and internal teams, ensuring customer satisfaction, retention, and growth. Key Responsibilities: Serve as the primary post-sale point of contact for a portfolio of clients. Drive customer onboarding and ensure a seamless implementation of Network Integration solutions & services (e.g. cloud infra, networking, cybersecurity, software platforms). De...

We are looking for motivated individuals with customer-facing support experience and an insatiable curiosity for technology. In concert with pre-sales, customer success, and product teams, product support engineers play a critical role in making customers successful. Valorx product support engineers act as customer-trusted advisors throughout their journey with Valorx. Be a subject matter expert on Valorx's Fusion Platform and evangelize Valorx's value and features to potential and existing customers. Support customers on their technical queries. Monitor and escalate in case of software issues. Have an eye for detail and escalate exceptions promptly. You should be able to communicate issues/...

As a Strategic Customer Success Manager (SCSM) at PTC, you will play a critical role in ensuring our customers achieve their desired outcomes while using PTCs solutions. You will be responsible for driving customer satisfaction, retention, and growth by providing exceptional support, building strong relationships, and delivering value through PTCs products and services. Key Responsibilities: Customer Onboarding and Training: Guide new customers through onboarding, ensuring a smooth and successful implementation of PTC solutions. Conduct training sessions to educate customers on product features and best practices. Relationship Management: Develop and maintain strong, long-lasting relationshi...

As a Corporate Account Manager at our company, you will play a crucial role in ensuring the success and satisfaction of our valued customers. Your responsibilities will include leading customer onboarding processes, establishing strong relationships with key stakeholders, driving solution adoption, developing and executing strategic customer success plans, resolving customer issues, identifying opportunities for account expansion, gathering customer feedback, monitoring customer health metrics, ensuring customer renewals, and staying up to date with industry trends. You will be the primary point of contact for customer inquiries, issues, and escalations related to our cloud solutions. By col...

As the Chief Revenue Officer (CRO) at Ginesys, you will play a pivotal role in leading the transformation of the company towards a cloud-first SaaS model. With a focus on customer retention and expansion, you will drive revenue optimization by deepening customer relationships, maximizing customer lifetime value, and implementing seamless retention and expansion strategies. Collaborating with Marketing and Sales leadership, you will create a cohesive revenue approach while directly overseeing the customer success function to ensure recurring revenue growth and long-term partnerships. Your responsibilities will include owning the existing customer revenue lifecycle, developing strategies to ma...

About Mitsogo | Hexnode: Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode i...

As the Customer Success Manager II at HG Insights, you will be responsible for owning the customer experience and increasing the lifetime value for your assigned portfolio of accounts within our Growth Segments (Commercial, SMB, and Mid-Market). Your primary focus will be on driving customer adoption, ensuring customer health, facilitating renewals, and executing expansion opportunities. You will serve as the trusted advisor to your customers, ensuring they achieve their goals through the effective use of HG's solutions. Your responsibilities will include proactively monitoring adoption metrics, addressing risks, and providing personalized experiences to ensure customers realize the full val...

Rocketlane is a fast-growing, innovative SaaS company that is revolutionizing customer onboarding and professional services automation. The company's mission is to empower B2B companies with a seamless, reliable, and efficient approach to onboarding customers and managing client projects, ultimately reducing chaos and enhancing customer satisfaction across various industries. The team at Rocketlane comprises approximately 200 passionate professionals who are dedicated to creating a product that teams genuinely enjoy using. The company's journey has been supported by $45M in funding from renowned investors such as 8VC, Matrix Partners, and Nexus Venture Partners. As a Professional Services Le...

About Chargebee: Chargebee is a subscription billing and revenue management platform that empowers some of the fastest-growing brands worldwide, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process billions of dollars in revenue annually through the Chargebee platform. Headquartered in San Francisco, USA, our 500+ team members work remotely across the globe, including India, the Netherlands, Paris, Spain, Australia, and the USA. Chargebee has secured over $480 million in capital from investors such as Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. We are on a mission to...

Location: Bangalore, JP Nagar (Work from Office) Shift: US Business Hours (Night Shift India time - 08:30 PM to 05:30 AM) We are seeking an experienced Delivery Manager to lead software product delivery management and serve as a critical bridge between our India and US teams . The ideal candidate will be a strong communicator in English , a proactive problem solver, and a proven leader who can ensure smooth coordination, successful project execution, and high levels of client satisfaction. Primary Roles & Responsibilities: Client Engagement & Communication Act as the primary point of contact for US-based clients during their business hours. Build trust-based relationships through clear, time...

About Keka Technologies: As the Group Manager for Customer Success at Keka Technologies, you will be responsible for leading a team of customer success managers dedicated to providing exceptional support and guidance to our SMB customers in India. Your role involves ensuring that customers effectively adopt and derive value from our products and services. Additionally, you will play a crucial role in implementing tools and strategies to help customers achieve their desired outcomes. Key Responsibilities: - Leadership & Team Management: You will lead and mentor a high-performing Digital Customer Success team focused on the Indian SMB market. Your responsibilities include leveraging your knowl...

You are a proactive and results-driven Customer Success & Sales Specialist with 2-4 years of experience in enterprise software sales or customer success. In this full-time role, you will be responsible for managing enterprise-level IT software clients to ensure high satisfaction and drive revenue growth. Your primary focus will be on end-to-end client lifecycle management, including onboarding, retention, upselling, renewals, and account expansion. Acting as a trusted advisor to C-level stakeholders, you will own both the relationship and commercial outcomes. Your key responsibilities will include: - Customer Success & Engagement: Handling client onboarding, implementation planning, and depl...

You will be responsible for conducting business conferences by mediating calls and identifying customer needs to ensure satisfaction. You must provide accurate, valid, and complete information using the appropriate methods and tools on the software interface. Resolving conference-related issues, clarifying customer complaints, determining the root cause of problems, and suggesting the best solutions are also part of your role. Efficiently managing a high volume of incoming calls, resolving help requests, and building sustainable relationships through interactive communication is essential. Additionally, you will schedule conferences, maintain records, and process emails following communicati...

As a Sales Professional at Salesforce, you will play a pivotal role in driving strategic sales initiatives within the Tamilnadu region, focusing on MM/Transformational Accounts critical for Growth. Your primary responsibility will be to exceed monthly/quarterly sales targets by selling Salesforce solutions to a blend of existing clients and prospects. You will be expected to forecast sales activity, achieve revenue targets, and ensure customer satisfaction while creating reference-able customers. Your key responsibilities will include identifying and researching territories, developing a go-to-market strategy, creating a target account list, and maintaining a robust sales pipeline through a ...

As a Senior Technical Consultant - Cloud at Blue Yonder, you will be an integral part of the customer success team, responsible for implementing and supporting projects related to supply chain solutions. Your role will involve working with various cross-functional teams to ensure timely completion of Cloud-related activities and to support project implementations. It is essential that you possess deep knowledge of industry best practices and have the ability to effectively implement them. Your primary responsibility will be to lead the Shared Services team during customer implementation lifecycles. You will be expected to proactively identify and highlight risks, as well as escalate issues t...

About Rippling Rippling, based in San Francisco, CA, has secured $1.4B in funding from renowned investors including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. The company has been recognized as one of America's best startup employers by Forbes. At Rippling, candidate safety is a top priority, and all official communication is exclusively sent from @Rippling.com addresses. About The Role The Product Specialist team at Rippling plays a crucial role in facilitating remarkable business transformations for customers by leveraging the Talent Product suite. This suite encompasses various components such as Compensation Bands, Recruiting, Review Cycles, and Headcount Planning. ...

As an ideal candidate for this position, you will have a Bachelor's degree or equivalent practical experience along with at least 5 years of experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or a digital marketing role. Additionally, having a Master's degree in a business-related field and 3 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies would be considered as preferred qualifications. We are also looking for individuals with 2 years of experience in project management in a changing organization and at least 1 year of leadership experience. In this ...

About Hamleys Hamleys is not just a toy store but an entire toy experience. With over 125 stores in India and a presence in more than 20 countries, Hamleys follows the brand philosophy of "365 days of play." At Hamleys, we believe in providing our customers with an in-store experience that helps them build memories for a lifetime. As a Fun Consultant at Hamleys, your role is crucial in creating a welcoming environment for every customer. Your primary responsibilities include warmly welcoming and approaching each customer, ensuring their shopping experience starts positively from the first step and eye contact. You are expected to embody the attitude of sheer customer delight and exceed custo...

As a Technical Account Manager (TAM) in Bangalore, you will be the primary point of contact for all technical and product-related activities post Go-live for Super Enterprise Merchants. Your role involves building and nurturing strong relationships with customer technical contacts, addressing challenges, and transforming them into advocates for our products. You will establish and maintain robust relationships with Super Enterprise Merchants, serving as the go-to person for all technical and product-level discussions after Go-live. Proactively engaging with customers to understand their queries, conduct hands-on troubleshooting, and ensure timely resolution of technical challenges is a key r...

Customer Success - Increase renewal rates and reduce churn Define & Optimize Customer Lifecycle Measure Effectiveness of Customer Success Lead Customer Success Team Enhance Effectiveness and Efficiency Through Technology Inspire Customer Success Required Candidate profile Customer Success exp in leading customer-facing organization manage through persuasion negotiation & consensus building empathy to customer understanding of value drivers in recurring revenue business

You are a strategic, entrepreneurial P&L Lead required for a rapidly growing EdTech vertical in Sec 3, Noida. With 6-10 years of progressive experience in the EdTech industry, holding a B. Tech / MBA qualification, you will be responsible for scaling the business into a 2000 Cr entity over the next 3 years. Your primary responsibilities include owning the EdTech P&L, driving revenue, profitability, customer retention, and sustainable growth towards the 2000 Cr vision. You will be tasked with scaling EdTech operations by building and optimizing large-scale telesales, onboarding, and success operations. Additionally, your role involves leading enterprise sales, pipeline building, closing strat...

We are seeking an enthusiastic, knowledgeable, and detail-oriented Trainer/Faculty with expertise in C++/Java and Data Structures & Algorithms (DSA) to join our team. In this role, you will be responsible for delivering high-quality training and support for our clients, combining teaching and project management aspects. Collaboration with cross-functional teams, driving educational outcomes, and ensuring learners" success across India will be key responsibilities. To excel in this role, you should have an educational background in Computer Science, Engineering, or a related field, with a solid foundation in C++/Java and DSA. Technical proficiency and hands-on experience in C++/Java and Data ...

As a Growth Sales Manager, you will play a pivotal role in driving revenue growth and leading a high-performing sales team. Your primary responsibilities will involve motivating and overseeing a team of inside and field sales associates to achieve ambitious growth targets. You will be instrumental in developing data-driven strategies to expand the client base, optimize the sales pipeline, and enhance customer success. Your role will require you to recruit top talent, provide effective coaching, and manage performance to build a strong and cohesive team. By monitoring key sales metrics and analyzing data, you will identify opportunities for improvement and ensure the team's performance is con...

We are looking for an experienced Assistant Manager - Transaction Analysis to join our operations team at Jumio. The ideal candidate should have over 5 years of experience in customer-facing roles within a Tech or SaaS environment, possessing expertise in escalation handling, team management, and process optimization. Proficiency in PowerPoint, Excel, Power BI, and Salesforce is crucial for excelling in this role. Your responsibilities will include leading and managing a team of analysts for reviewing and managing transaction data, ensuring quality and compliance. Additionally, you will handle customer escalations and complex queries professionally and with timely resolutions. Collaboration ...

IndiaMART is looking for an experienced and forward-thinking Enterprise Solutions Product Head to oversee the strategic direction and implementation of our enterprise solutions portfolio. In this role, you will be in charge of defining the overall product strategy and ensuring that IndiaMART's solutions align with the changing requirements of enterprise clients. Collaboration with senior management, sales, marketing, engineering, and customer success teams is essential to develop innovative, scalable, and effective enterprise products that foster business growth and improve customer satisfaction. The ideal candidate should possess a solid foundation in product management within the B2B e-com...