1267 Customer Success Jobs - Page 6

Role Overview: Are you someone who thrives on building meaningful client relationships and loves technology and creating real business impact Would you like to be part of a fast-growing Australian SaaS company that's redefining how organizations listen to and act on customer feedback At Resonate, we're on a mission to build the world's most powerful Customer Experience (CX) platform - one that helps brands truly connect with their customers and employees. Our platform brings together AI-driven insights, automation, and analytics to empower organizations to deliver exceptional experiences at every touchpoint. As we continue to grow, we're looking for a Client Engagement Associate/Consultant i...

Role Overview: You will be joining Axion Ray as a Director, Launch Engagements where you will be responsible for leading the implementation and adoption of Axion's platform for newly onboarded enterprise clients. Your role will involve combining customer success, operational excellence, and strategic focus to drive client outcomes and long-term partnership growth. Your contribution will be pivotal in ensuring successful delivery of the platform, demonstrating its value, and identifying opportunities for broader adoption and deeper commercial engagement within client organizations. Key Responsibilities: - Own the success of new client launches by aligning with client goals and Axion's growth ...

You will be responsible for managing end-to-end customer support for the V7 SaaS product, ensuring timely resolution of queries and issues. Your key responsibilities will include: - Defining, documenting, and continuously improving support processes such as ticketing, escalation, and resolution workflows. - Acting as the primary point of contact for strategic customers, maintaining strong relationships, and proactively addressing concerns. - Collaborating with Engineering teams to provide customer feedback and assist in prioritizing product enhancements. - Tracking, analyzing, and reporting on support metrics like response time, resolution time, CSAT, etc., to drive continuous improvement. -...

Role Overview: As a Strategic Implementation & Client Success Lead, you will be responsible for managing the post-sale journey for key clients, focusing on driving successful launches, ensuring smooth implementation, and establishing a foundation for long-term success on the platform. Your role will involve maximizing client value, adoption, and usage, while collaborating closely with Enterprise and Mid-Market sales teams to drive revenue growth and deliver exceptional customer experiences. This is a pivotal, cross-functional position that sits at the intersection of sales, product, and customer success, offering an opportunity to make a scalable impact through client partnerships. Key Respo...

Process:- Urgent hiring For domestic BPO Telecaller Location:- Wadgaon sheri, Pune Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:-Upto 15000+ Unlimited incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp/mail HR Anushka:-9545415846 Mail id:- anushka.sawant@credicus.co

Reporting to: Sales Head Key responsibilities & duties:- We are seeking a dynamic Partnership Manager to join our team, where you'll be instrumental in expanding our network and enhancing our offerings through strategic partnerships.- In this role, you'll manage existing relationships, develop new partnerships, and oversee the integration and execution of partnership strategies.- Your efforts will directly contribute to our growth and customer satisfaction.- Ideal candidates will have a proven track record in partnership management, exceptional negotiation skills, and a keen commercial awareness to identify and develop opportunities into successful collaborations. Responsibilities: - Manage ...

Hiring: Senior Customer Success Manager | Bengaluru | 7+ Years | IoT / EV / Mobility / Tech We are looking for a Senior Customer Success Manager to lead strategic customer relationships, own key accounts, mentor a success team, and drive long-term value delivery for enterprise customers. Location: Bengaluru Experience: 7+ years Industry: IoT / EV / Automotive / Technology / Mobility Role Type: Full-time Key Responsibilities Lead strategic engagement with enterprise customers Ensure seamless onboarding, adoption, and retention Handle escalations with a focus on stability & resolution Drive expansion, renewals, and revenue growth through value-led relationships Build and deliver customer train...

Job Summary: Were looking for a Product Manager who can take ownership of our product lifecycle end-to-end from identifying customer needs to ensuring adoption after rollout. This role is not just about building features. Its about delivering business outcomes. Responsibilities Product Strategy & Discovery Understand customer problems deeply through research, interviews & dataPrioritise features based on business impact and user value Define product roadmap aligned with company goalsExecution & Delivery Create detailed product requirements (PRDs), wireframes, acceptance criteria Work closely with engineering/design to ensure timely, high-quality deliveryManage sprint planning & releases; rem...

Role & responsibilities Client Engagement Ensure day-to-day deep engagement with key clients, fostering strong, collaborative relationships, and collecting feedback and testimonials. Handle escalations for key accounts with a focus on timely and effective resolution. Oversee the onboarding of new clients. Create and manage client training sessions, equipping clients with the knowledge and tools to maximize product value. Build strong, long-term relationships with clients, fostering loyalty and brand advocacy. Team Mentorship and Development Guide Customer Success Managers (CSMs) to dynamically collect insights and maintain high standards for continuous improvement. Help them lead critical di...

Role & responsibilities Own day-to-day relationships for assigned clients. Schedule and lead regular cadence calls to drive NPS governance with clients. Track client issues, status, and resolution turnaround time. Escalate major concerns to operations teams and collaborate with them to resolve them. Monitor client satisfaction and collect feedback regularly. Collaborate with the operations team to update and document SOPs per client and specialty. Help maintain and organize specialty guides and cheat sheets. Identify process gaps or undocumented nuances during operations and feed them into SOP updates. Join weekly production review calls and answer operations teams queries. Assist in designi...

This is a leadership role involving building and managing a team of key account managers. You will have to develop a thorough understanding of Tracxn's SaaS product and offerings, understand customer use cases and drive customer engagement. You will be responsible for streamlining processes for the entire customer lifecycle from onboarding to churn. Customer interaction will be primarily driven by your team. You will be expected to provide guidance to the team and engage with customers during escalations.. Key Responsibilities Oversee Customer Success functions including customer onboarding, resolving customer queries, driving customer engagement, and managing renewals. Develop a thorough un...

As a Customer Success Manager (CSM) at Tracxn, you will own and manage multiple customer accounts and act as a single point-of-contact for them. You will help drive Tracxn platform adoption by understanding the customers use cases and helping them use Tracxn products to address those use cases. You will interact with key stakeholders (Partners, CXOs, VPs) from venture funds and large corporates globally on a frequent basis over emails and calls. The role may also involve people management and leading a team of Customer Service Executives. Key Responsibilities Act as a single point of contact for B2B customers during the entire subscription lifecycle Develop a thorough understanding of the Tr...

As a Customer Success Manager (CSM) at Tracxn, you will own and manage multiple customer accounts and act as a single point-of-contact for them. You will help drive Tracxn platform adoption by understanding the customers use cases and helping them use Tracxn products to address those use cases. You will interact with key stakeholders (Partners, CXOs, VPs) from venture funds and large corporates globally on a frequent basis over emails and calls. The role may also involve people management and leading a team of Customer Service Executives. Key Responsibilities Act as a single point of contact for B2B customers during the entire subscription lifecycle Develop a thorough understanding of the Tr...

Hey there Want to help us build an EPIC EdTech company? We are looking for an extraordinary Technical Lead who is passionate about transforming how children engage with technology and acquire future-ready skills. At BrightChamps, one of the fastest-growing EdTech companies globally, our mission is to equip every child with the essential skills for the 21st century. We are committed to unlocking the hidden potential within every student, and our rapid expansion into multiple countries is a testament to our impact. We are seeking a Student Experience Manager who will lead the customer care team to deliver exceptional support and ensure a seamless student experience. The role involves managing ...

Role : The Associate - Customer Success plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interacts directly with customers, internal stakeholders and providers. Responsibilities : Ensuring execution of Operational Processes to allow the business to efficiently operate and grow Ability to follow-up & coordinate with multiple internal stakeholders. Following up clear metrics for performance measurement & turnaround times for each of the key processes. Travel to client locations if needed to understand their needs, train them about Intugine's sol...

We are looking for a Client Services Manager who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board. The Client Services Manager will help our clients to better understand the full potential of our products and act as liaison between the client and customer service. The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction. Client Services Manager responsibilities - Provide regular updates to clients on the progress of customer service projects and campaigns that directly...

We are looking for a Client Services Manager who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board. The Client Services Manager will help our clients to better understand the full potential of our products and act as liaison between the client and customer service. The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction. Client Services Manager responsibilities - Provide regular updates to clients on the progress of customer service projects and campaigns that directly...

Job/Position Overview: As a Customer Success Executive at Kennect, you will play a pivotal role in ensuring the overall satisfaction and success of our clients. You will be the primary point of contact for our customers, working closely with them to understand their needs, address concerns, and drive the adoption of our product. Your engagement with the customers will begin shortly after the handover from the Implementation team. Key responsibilities: Relationship Management : - Serve as the main point of contact for customers post-go-live, building and maintaining strong relationships - Continuously engage with customers to understand their evolving needs and challenges - Act as customer's ...

As a Director Client Services at our Customer Care team within the Customer Success division, you will play a crucial role in executing the Customer Care strategy. Your responsibilities include driving accountability through KPIs at both customer and agent levels, collaborating with peers for standardized training and QA, and working with the CX Transformation leader to implement reimagined end-to-end processes across operations. You are a highly skilled professional with extensive industry knowledge and exceptional inspirational leadership abilities. Your experience in partnering with stakeholders to drive strategic initiatives and team execution will be invaluable. Utilizing data, processe...

As a Senior Manager/Head of Support at Mindtickle, you will play a crucial role in leading the Support function to provide exceptional service to global enterprise customers. Your responsibilities will include: - Leading a high-performing support team focused on delivering superior customer experience, with customer trust as the guiding principle. - Championing a customer-first culture grounded in trust, empathy, and responsiveness to drive an enterprise mindset to customer success. - Elevating the role of engineers within customer support by ensuring deep product knowledge, strong troubleshooting skills, and proactive ownership. - Demonstrating success in reimagining support operations usin...

As a Gainsight Administrator at Acquia, you will play a crucial role within the Revenue Operations team, supporting Customer Success Managers, Account Managers, and Technical Account Managers with platform support, program implementations, reporting, and overall deployment. Your goal will be to enhance customer experiences, expand Gainsight adoption, and drive value for customers throughout their lifecycle. Key Responsibilities: - Collaborate with team members from different departments to innovate and optimize processes. - Set up and manage the Gainsight platform by configuring, deploying, and administering various aspects such as system configuration, reports, dashboards, scorecards, and w...

You will be responsible for overseeing a team of customer success managers, technical support engineers, onboarding specialists, and delivery partners across multiple products within the organization. Your primary role will be to serve as the primary site contact lead for the CX organization in India. You will work cross-functionally with Sales, Product, Engineering, and Global Support teams to establish project goals and deliverables. Additionally, you will own all the post-sales functions in the APAC region, ensuring cost-effective service delivery while optimizing customer outcomes and profitability. Your key responsibilities will include: - Hiring and providing on-the-ground talent manag...

As a Bilingual Customer Success Manager at Ideapoke, your primary role is to serve as the internal voice of the customer, collaborating with other teams to exceed customer expectations and find innovative ways to delight them. Your performance will be measured based on metrics related to customer on-boarding, product adoption, expansion, and retention. Your key roles and responsibilities will include: - Actively managing a portfolio of assigned accounts to ensure customers achieve positive business outcomes through Ideapoke's software and services. - Driving customer engagement with the software and services, fostering the development of power users within customer organizations. - Leading t...

Role Overview: You will be joining Probe42, a leading Fintech company that offers rich data insights on companies in India. As an Executive in the Customer Success team, you will play a crucial role in ensuring customer satisfaction, fostering strong relationships, and driving successful adoption of our products and services. Your customer-centric mindset, excellent communication skills, and proactive problem-solving approach will be key in this role. Key Responsibilities: - Onboarding and Adoption: - Guide new customers through the onboarding process - Provide training sessions to ensure customers are proficient in using our solutions - Relationship Building: - Develop and maintain strong, ...

You will be responsible for owning post-sale relationships with our retained customers, from onboarding to long-term success. This includes creating, owning, and iterating the implementation process, as well as tracking customer success. You will conduct monthly business/adoption reviews with customers, collect feedback, and drive customer satisfaction and NPS by turning feedback into meaningful improvements and advocacy. Additionally, you will partner with product and support teams to ensure customer pain points are understood and resolved. Monitoring account health, identifying risks and opportunities, and proactively engaging to drive retention and expansion will also be part of your role...