Uber

About The Role Drive improvements within OTC Credit Risk Policy to ensure we are protecting and enabling profitable growth Provide in-depth analysis and improvements on current Credit policy and processes Build out the process, control, and enhancement roadmaps for Credit and partner with internal teams to implement Lead automation and efficiency efforts to improve the end-to-end Credit Management process for all B2B products and LOBs What You'll Do Drive end-to-end process improvement and automation within Uber's credit risk Standard Operating Procedures (SOPs). Apply your 5+ years of dedicated experience in Credit & Collections, with a strong focus on process optimization and automation initiatives, to directly impact global operations. Partner extensively with stakeholders across all levels and departments, utilizing your exceptional interpersonal skills to influence, prioritize, and drive critical projects. Lead the charge on complex projects, from conception to successful delivery, applying robust project management skills to not only improve but also automate key processes. Play a pivotal role in standardizing and enhancing global business processes, contributing to significant efficiencies and advancements within a dynamic, fast-paced environment. Lead high-impact end-to-end process improvement and automation initiatives specifically within Uber's global credit risk and collections operations. Bring 5+ years of hands-on experience in Credit & Collections, with a proven track record in optimizing processes and implementing automation solutions. Cultivate and manage relationships with diverse stakeholders across all organizational levels, leveraging exceptional interpersonal and communication skills to drive consensus and project success. Independently manage and prioritize multiple complex projects, demonstrating a strong ability to drive process enhancements from definition through automated implementation. Serve as a key liaison, effectively collaborating with various departments to ensure alignment and prioritization of tasks crucial for project completion. Contribute significantly to standardizing and optimizing global business processes within a rapidly evolving, industry-leading technology company. Basic Qualifications 5 years of Credit & Collections Operational and/or Process experience, in multifaceted, complex, matrixed environments Process Improvement Preferred Qualifications Ability to drive and improve end-to-end processes with a track record in business process re-engineering and systems analysis Strong understanding of internal controls, including Sarbanes Oxley compliance Robust experience working with cross-functional partners across teams and geographies Proven experience collaborating with IT and engineering teams Functional knowledge of credit management, bad debt, customer invoicing, receivable aging, and collections Ability to influence and collaborate with different teams in a fast-paced changing environment Formal Agile and/or Six Sigma certifications are an advantage Experience or active exposure to advanced technologies e.g., Machine Learning, AI, etc. is an advantage

About the Role We are seeking a strong and passionate data engineer with experience in large-scale system implementation, with a focus on complex data pipelines. The candidate should be able to design and drive large projects from inception to production. The right person will work with cross-functional businesses', and technology partners to gather requirements and translate them into a data engineering roadmap. Must be a great communicator, standout teammate, and a technology powerhouse. - What You Will Do - Collaborate with engineering/product/analyst teams across tech sites to collectively accomplish OKRs to take Uber forward Enrich data layers to effectively deal with the next generation of products which are a result of Uber's big bold bets Design and build data pipelines to schedule & orchestrate a variety of tasks such as extract, cleanse, transform, enrich & load data as per the business needs - Basic Qualifications - 5+ years total technical software engineering experience in one or more of the following areas: Programming and scripting language (e.g. Python, SQL, Java/Scala) Big data frameworks (e.g. Spark, Flink, MR, Presto), data modeling, and writing ETLs Designing end-to-end data solutions and architecture - Preferred Qualifications - Strong SQL skills Strong in Data Warehousing and Data Modelling concepts Hands-on experience in Hadoop tech stack: HDFS, Hive, Oozie, Airflow, MapReduce, Spark. Programming languages - Python, Java, Scala, etc. Experience in building ETL Data Pipelines Performance Troubleshooting and Tuning

About The Role The Senior Operations Manager, Growth Partnerships, is a high-impact role designed to accelerate consumer growth across India. Your primary objective is to unlock significant trip volume and rider acquisition by strategically enhancing the operational footprint and rider experience at high-density transit and commercial hubs. You will operate as an internal entrepreneur, owning the strategy, negotiation, and execution for scaling Uber's presence where riders need us most. What The Candidate Will Do Strategic Growth: Identify, prioritize, and secure strategic partnerships (transit, commercial, institutional) by modeling financial impact and leading complex negotiations for optimal infrastructure and promotional access. Deal Ownership & Outcome Focus: Own the end-to-end partnership lifecycle, structuring deals with clear, measurable targets tied directly to trip growth, new rider acquisition, and operational efficiency. Operational Excellence: Analyze rider experience data to pinpoint and implement scalable solutions to reduce friction and develop standardized operation playbooks for high-volume hub management. Performance Leadership: Own and report on key performance indicators (KPIs) like new rider growth, trip volume, conversion rates, and ROI to the leadership team. Cross-Functional & Partner Management: Serve as the central integrator for internal teams (Ops, Legal, Marketing) and cultivate long-term, mutually beneficial relationships with external partner executives. What The Candidate Will Need Experience & Sector Focus: 5+ years of progressive experience in Strategic Operations, Business Development, Brand Activation, Partnerships or Growth functions, with a clear focus on partnerships within high-growth Technology, Retail, or Consumer-facing sectors. An MBA from a top-tier institution is a plus. Execution & Deal-Making: Proven ability to independently drive the entire partnership lifecycle-from business case development to complex contract negotiation and operational launch. Direct experience negotiating and implementing agreements with large government or quasi-government agencies (e.g., Metro Rail Corporations, Airport Authorities) is preferred. Analytical Acumen: Advanced proficiency in data analysis to model scenarios, measure performance, and justify investment. SQL knowledge is a plus. Bias for Action & Sector Knowledge: A resilient, entrepreneurial mindset with a track record of thriving in ambiguous, fast-paced environments. Must deliver measurable results under tight timelines. Influence & Stakeholder Management: Exceptional ability to communicate strategy, influence decisions, and manage relationships with both internal senior leaders and external C-level stakeholders.

About The Role This role is for experience team under earner org. The primary objective for this team is to solve the problem of low acceptance rate throughout uber systems. Uber has moved from a supply constrained market to 'quality supply' being need of the hour. The broader program enables uber to do just that by creating sustainable and meaningful quality based loyalty and engagement boosting products. Core experiences like trip , offer , preferences scheduling planning and guidance are also owned by this team. What The Candidate Will Need / Bonus Points ---- What the Candidate Will Do ---- Build high quality earner experiences. Basic Qualifications Coding chops, clean, elegant, bug-free code in languages like go, java open to new stack as needed Provide technical direction and hands-on solving of technical problems in the area of distributed systems Strong desire to learn and grow, while building the outstanding systems Work in close collaboration with other specialists, product managers, designers, and operations to ship useful and fabulous experiences to our customers Passionate about helping teams grow by inspiring and mentoring engineers. Preferred Qualifications Ability to Identify and resolve performance and scalability issues

About The Role Earner Org represents the supply side of the marketplace, serving the needs of drivers and couriers (collectively called Earners - 8M+ globally and increasing everyday) and empowering them to improve their earnings and have a delightful experience on Uber as the largest Gig Platform globally. Earner India engineering is responsible for building products and solutions that power this experience, through their onboarding and operational journey. These include Earner's onboarding and compliance, online experience on the Earner App, progression, loyalty constructs and Metrics/Performance tracking As a software engineer (Web Dev), you will be working on one of these sub-areas, building web products & interfaces, leading engineering excellence initiatives for those assets and maintaining operational health of the underlying systems/services in perfect health, ensuring high availability and reliability. You will be taking guidance from Staff and Sr Software Eng, work closely with peers and mentor SE-1s in your team. You will collaborate with you peer partner engineers in sister teams and cross-functional stakeholders on delivering on your OKRs. You Will Design, develop, test and deploy products and features for smooth earner experience Collaborate with you fellow team members and other orgs such as Product and Ops Help build web interfaces that are deployed at scale across all cities that Uber operates in What The Candidate Will Need / Bonus Points ---- What the Candidate Will Do ---- Design/architect, develop and/or test software applications using Uber's technology stack Apply technical knowledge to evaluate complex development/projects and provide recommendations to resolve complex technical issues; You'll be very close to business concerns, working alongside Product Managers, Designers, Data Scientists and Operations team, to understand what's most important, and translating that to systems, designs, and code that best solves for today, as well as plans for tomorrow You will build user-facing products - the work you do will impact all Earners in the Uber ecosystem. You will be responsible for the delivery of high quality products with fast iterations. Basic Qualifications Grit, drive and a deep feeling of ownership. Minimum 3+ years hands on experience in developing web applications deployed as scale Familiarity with concepts of distributed systems. Experience analysing a feature in production using analytics and experiments Experience collaborating on projects and working efficiently as part of a team Thriving in ambiguity and having a go-getter attitude Preferred Qualifications Experience working in consumer internet and git platforms Good problem solving and communication skills Has worked in teams that work across partner teams in other geographies

About The Role Earner Org represents the supply side of the marketplace, serving the needs of drivers and couriers (collectively called Earners - 8M+ globally and increasing everyday) and empowering them to improve their earnings and have a delightful experience on Uber as the largest Gig Platform globally. Earner India engineering is responsible for building products and solutions that power this experience, through their onboarding and operational journey. These include Earner's onboarding and compliance, online experience on the Earner App, progression, loyalty constructs and Metrics/Performance tracking As a software engineer - Backend in Earner, you will be working on one of these sub-areas, building products & services, contributing in engineering excellence initiatives for those assets and maintaining operational health of the underlying systems/services in perfect health, ensuring high availability and reliability. You will be taking guidance from Staff & Sr Software Engs. You will collaborate with you peer partner engineers in sister teams and cross-functional stakeholders on delivering on your OKRs. What The Candidate Will Need / Bonus Points ---- What the Candidate Will Do ---- Design/architect, develop and/or test software applications using Uber's technology stack Apply technical knowledge to evaluate complex development/projects and provide recommendations to resolve complex technical issues; You'll be very close to business concerns, working alongside Product Managers, Designers, Data Scientists and Operations team, to understand what's most important, and translating that to systems, designs, and code that best solves for today, as well as plans for tomorrow You will build user-facing products - the work you do will impact all earners in the Uber ecosystem. You will be responsible for the delivery of high quality products with fast iterations. Basic Qualifications Grit, drive and a deep feeling of ownership. Minimum 3+ years hands on experience in developing distributes systems and micro services, deployed as scale Good understanding of databases, messaging and system design for resiliency and reliability Experience analysing a feature in production using analytics and experiments Experience collaborating on projects and working efficiently as part of a team Thriving in ambiguity and having a go-getter attitude Preferred Qualifications Experience working in consumer internet and gig platforms Good problem solving and communication skills Has worked in teams that work across partner teams in other geographies

About The Role Earner Org represents the supply side of the marketplace, serving the needs of drivers and couriers (collectively called Earners - 8M+ globally and increasing everyday) and empowering them to improve their earnings and have a delightful experience on Uber as the largest Gig Platform globally. Earner India engineering is responsible for building products and solutions that power this experience, through their onboarding and operational journey. These include Earner's onboarding and compliance, online experience on the Earner App, progression, loyalty constructs and Metrics/Performance tracking As a software engineer - Backend in Earner, you will be working on one of these sub-areas, building products & services, contributing in engineering excellence initiatives for those assets and maintaining operational health of the underlying systems/services in perfect health, ensuring high availability and reliability. You will be taking guidance from Staff & Sr Software Engs. You will collaborate with you peer partner engineers in sister teams and cross-functional stakeholders on delivering on your OKRs. What The Candidate Will Need / Bonus Points ---- What the Candidate Will Do ---- Design/architect, develop and/or test software applications using Uber's technology stack Apply technical knowledge to evaluate complex development/projects and provide recommendations to resolve complex technical issues; You'll be very close to business concerns, working alongside Product Managers, Designers, Data Scientists and Operations team, to understand what's most important, and translating that to systems, designs, and code that best solves for today, as well as plans for tomorrow You will build user-facing products - the work you do will impact all earners in the Uber ecosystem. You will be responsible for the delivery of high quality products with fast iterations. Basic Qualifications Grit, drive and a deep feeling of ownership. Minimum 3+ years hands on experience in developing distributes systems and micro services, deployed as scale Good understanding of databases, messaging and system design for resiliency and reliability Experience analysing a feature in production using analytics and experiments Experience collaborating on projects and working efficiently as part of a team Thriving in ambiguity and having a go-getter attitude Preferred Qualifications Experience working in consumer internet and gig platforms Good problem solving and communication skills Has worked in teams that work across partner teams in other geographies

About The Role We're Vehicles Supplier team, building highly scalable and extensible solutions for Uber's critical supply types Fleets/Rentals/Financiers. As a Android SSE, you will design and develop feature around these Fleet solutions using cutting edge latest technologies. You will work with cross functional as well as external teams to drive these features till production delivery. What The Candidate Will Need / Bonus Points ---- What the Candidate Will Do ---- Build and maintain tier-1/2 backend services powering Fleets and Vehicles for Uber Work with Product, Design, Data Science, and other Engineers to generate and execute on product ideas Basic Qualifications Experience with Backend development GoLang, Java Experience collaborating with geographically distributed teams Strong communicator and collaborator Preferred Qualifications Experience with Backend development GoLang, Java Experience collaborating with geographically distributed teams Strong communicator and collaborator

About The Role Earner Org represents the supply side of the marketplace, serving the needs of drivers and couriers (collectively called Earners - 8M+ globally and increasing everyday) and empowering them to improve their earnings and have a delightful experience on Uber as the largest Gig Platform globally. Earner India engineering is responsible for building products and solutions that power this experience, through their onboarding and operational journey. These include Earner's onboarding and compliance, online experience on the Earner App, progression, loyalty constructs and Metrics/Performance tracking As a software engineer - Backend in Earner, you will be working on one of these sub-areas, building products & services, contributing in engineering excellence initiatives for those assets and maintaining operational health of the underlying systems/services in perfect health, ensuring high availability and reliability. You will be taking guidance from Sr Staff & Staff Engs and also guiding SE-1 and SE-2s. You will collaborate with you peer partner engineers in sister teams and cross-functional stakeholders on delivering on your OKRs. What The Candidate Will Need / Bonus Points ---- What the Candidate Will Do ---- Develop and test software applications using Uber's technology stack You'll be very close to business concerns, working alongside Product Managers, Designers, Data Scientists and Operations team, to understand what's most important, and translating that to systems, designs, and code that best solves for today, as well as plans for tomorrow You will build user-facing products - the work you do will impact Earners. You will be responsible for the delivery of high quality products with fast iterations. Basic Qualifications Grit, drive and a deep feeling of ownership. Minimum 6+ years hands on experience in developing web/full stack systems and micro services Good understanding of databases, messaging and system design for resiliency and reliability Experience analysing a feature in production using analytics and experiments Experience collaborating on projects and working efficiently as part of a team Having a go-getter attitude Preferred Qualifications Good problem solving and communication skills Experience working with geographically distributes teams

About The Role We are seeking a strong and passionate data engineer with experience in large-scale system implementation, with a focus on complex data pipelines. The candidate should be able to design and drive large projects from inception to production. The right person will work with cross-functional businesses', and technology partners to gather requirements and translate them into a data engineering roadmap. Must be a great communicator, standout teammate, and a technology powerhouse. ---- What You Will Do ---- Collaborate with engineering/product/analyst teams across tech sites to collectively accomplish OKRs to take Uber forward Enrich data layers to effectively deal with the next generation of products which are a result of Uber's big bold bets Design and build data pipelines to schedule & orchestrate a variety of tasks such as extract, cleanse, transform, enrich & load data as per the business needs Basic Qualifications 5+ years total technical software engineering experience in one or more of the following areas: Programming and scripting language (e.g. Python, SQL, Java/Scala) Big data frameworks (e.g. Spark, Flink, MR, Presto), data modeling, and writing ETLs Designing end-to-end data solutions and architecture Preferred Qualifications Strong SQL skills Strong in Data Warehousing and Data Modelling concepts Hands-on Experience In Hadoop Tech Stack HDFS, Hive, Oozie, Airflow, MapReduce, Spark. Programming languages - Python, Java, Scala, etc. Experience in building ETL Data Pipelines Performance Troubleshooting and Tuning

About The Role We are seeking a strong and passionate data engineer with experience in large-scale system implementation, with a focus on complex data pipelines. The candidate should be able to design and drive large projects from inception to production. The right person will work with cross-functional businesses', and technology partners to gather requirements and translate them into a data engineering roadmap. Must be a great communicator, standout teammate, and a technology powerhouse. ---- What You Will Do ---- Collaborate with engineering/product/analyst teams across tech sites to collectively accomplish OKRs to take Uber forward Enrich data layers to effectively deal with the next generation of products which are a result of Uber's big bold bets Design and build data pipelines to schedule & orchestrate a variety of tasks such as extract, cleanse, transform, enrich & load data as per the business needs Basic Qualifications 5+ years total technical software engineering experience in one or more of the following areas: Programming and scripting language (e.g. Python, SQL, Java/Scala) Big data frameworks (e.g. Spark, Flink, MR, Presto), data modeling, and writing ETLs Designing end-to-end data solutions and architecture Preferred Qualifications Strong SQL skills Strong in Data Warehousing and Data Modelling concepts Hands-on Experience In Hadoop Tech Stack HDFS, Hive, Oozie, Airflow, MapReduce, Spark. Programming languages - Python, Java, Scala, etc. Experience in building ETL Data Pipelines Performance Troubleshooting and Tuning

About The Role We are seeking a highly experienced Program Manager, Quality Assurance, to join the Uber AI Solutions (UAIS) QA team. For over a decade, our QA organization has been instrumental in ensuring the quality of Uber's critical products. We are now expanding our mission, leveraging this deep expertise to help external partner companies launch defect-free products and significantly reduce their QA cycle times. This role requires a unique blend of technical QA mastery, strategic vision, and client-facing skills. You will be one of the key custodians of quality, responsible for managing the full lifecycle of testing (both manual testing and automation) and production bug management for both internal Uber products and our new external customers. What You Will Do Go-to-Market (GTM) Strategy: Work closely with the Sales team to act as the primary technical QA expert, pitching our advanced testing capabilities and service offerings to prospective clients. Customer Engagement & Conversion: Lead the execution and delivery of successful product testing pilots with external prospects, playing a critical role in converting these engagements into full-time Managed Service contracts. Solution Architecture: Understand the core pain points and quality gaps of our customers, and strategically gauge the best possible solution-leveraging both internal UAIS QA frameworks (both manual testing and automation) and industry-leading external tools-to solve their problems. Quality Leadership: Lead the development, implementation, and continuous improvement of product testing strategies across both internal Uber products and partner company deliverables. Operational Oversight: Provide strategic and operational leadership for end-to-end testing, release quality, and production bug management processes across complex application ecosystems. Framework Development: Define and execute complex testing and quality assurance frameworks, ensuring all Uber and client products maintain the highest quality standards. The framework should help us to seamlessly test for both AI and non-AI products. What You Will Need 8+ years of experience in program management and client management as a QA manager are required. QA Expertise: Solid, deep understanding of the entire QA lifecycle (both manual testing and automation), including functional, non-functional (performance, security), and acceptance testing required for various product types (web, mobile, AI/Agentic). Automation Platforms: Proven, hands-on experience working with industry-leading low-code/no-code test automation platforms and successfully using them to address gaps in product quality and accelerate development cycles. Program Management: Demonstrated success in a Program Management role focused on quality or engineering processes, with the ability to manage complex cross-functional projects. Strategic Acumen: Ability to transition between strategic planning (defining long-term quality vision) and operational execution (managing daily testing challenges). Client Communication: Exceptional presentation, negotiation, and written communication skills, necessary for pitching services and translating technical needs into business value for external clients. Vendor Management: Demonstrated experience successfully collaborating with and managing external vendor teams or third-party service providers to deliver QA services or product solutions. Global Flexibility: Willingness and ability to travel (domestic and international) as required to support client engagement and delivery. Must be flexible to adjust shift timings to align with global customers and time zones. Preferred Qualifications Experience utilizing leading test automation tools such as TOSCA and TESTIM. Direct experience partnering with AI Engineering teams to test and successfully launch AI/Agentic products. Experience in managing the end-to-end financial budget of a large-scale program or QA vertical.

What You'll Do Lead large-scale, cross-functional initiatives driving Uber's HR technology transformation. Manage delivery across multiple HCM modules including Core HR, Recruiting, Onboarding, Payroll, Time, and Absence. Collaborate with HR, Engineering, and vendor partners to define project scope, timelines, and dependencies. Oversee execution across configuration, data migration, integrations, testing, and change management. Identify and mitigate risks, manage interdependencies, and resolve blockers across global teams. Drive consistent delivery frameworks and governance using tools such as Jira and Confluence. Communicate progress, risks, and metrics effectively to senior leadership and stakeholders. Foster strong collaboration across time zones (U.S., EMEA, APAC) and promote a culture of partnership and accountability. Contribute to process improvements and ensure scalability of the HR tech landscape post go-live. What You'll Need: 7+ years of experience as a Technical Program Manager or Engineering Manager in IT / Enterprise Systems. Proven experience leading large-scale ERP or HCM implementations (Oracle HCM, Workday, SAP, etc.). Strong grasp of program management methodologies, including Agile and hybrid models. Excellent communication and stakeholder management skills, with the ability to influence across technical and business domains. Strong organizational and analytical capabilities; able to manage multiple priorities in a dynamic environment. Hands-on experience with Jira, Confluence, and Smartsheet. Bonus point if: In-depth understanding of HR technology and processes (Core HR, Absence, Payroll, Recruiting). Prior experience with Oracle HCM Cloud or other enterprise cloud implementations. Strong executive communication and stakeholder alignment skills in a matrixed setup. PMP or Agile/Scrum certification preferred. Experience working with distributed global teams and external vendors. Why Join Project Omaha This is a rare opportunity to shape the future of Uber's global HR ecosystem. You'll join a passionate and collaborative team driving one of Uber's most strategic enterprise transformations - enhancing scalability, efficiency, and impact across our people operations worldwide.

About The Teams Mobility Ads: Millions of people depend on Uber's web application to make ride reservations and get on-demand Uber rides. The Rider Core Team at Uber is redefining what it means to Uber and expanding our products beyond on-demand rides. In this role, you'll work with many distributed teams, ranging from designers, engineers, and data scientists, to provide market-defining products and trip planning experiences around Ads in mobility. About The Role Uber's Ads Engineering Org is building the next generation of advertising solutions to power monetization for Uber's mobility business. The Mobility Ad Products team is focused on delivering innovative, scalable ad experiences that connect riders and drivers with relevant advertisers while maintaining a seamless user experience. As a Sr Software Engineer, you will own and lead medium-to-large scoped projects within mobility ads - from system design through production rollout. You will design scalable, low-latency systems, partner closely with Product and Data Science, and drive features from concept to global launch. In this role, you will have direct impact on Uber's monetization strategy, experimentation velocity, and platform quality, while influencing technical direction and mentoring other engineers.

About the Role We are searching for an Safety Support Operations Leader focused on ensuring the quality, efficiency and efficacy of our intake, agent readiness and feedback loop processes for the Global Operations and Insights team. The role requires strong business acumen and a deep dedication to process, standardization and governance. Your efforts will produce better outcomes for our customers and a faster, more accurate process for the business. This will be an operational leadership role with a heavy focus on stakeholder engagement, managing and executing on complex processes, leading cross-functional collaboration, driving regional alignment, and improving processes through data analytics, organization, and teamwork. The Impact You'll Have Deliver safety program priorities through our global network of COEs and BPOs - combining human expertise and automations. Drive standardization across all aspects of regional safety operations: intake request processes, agent readiness, audit builds, reporting processes, feedback loops, etc Drive accuracy, empathy and efficiency in every user interaction Monitor regional operational metrics including SLA, Quality, Headcount, and overall governance of process Ensure agent readiness for all launches including: agent training, KB creation, SOP creation/testing, content updates Drive ongoing program maintenance based on feedback from program teams and Ops; adhoc agent trainings, huddle guides, etc Establish and manage feedback loops to program/policy/product for feedback on potential improvements The Experience You'll Bring - Basic Qualifications - 6+ years of experience in tech, consulting, operations or other highly agile, project based environments Experience overall in operations management, with 3+ years of experience in Operations, Workforce Management, or Auditing Very strong stakeholder management and negotiation experience Process and quality improvement experience Exceptional written and verbal communication skills across multiple functions and teams Ability to use data to drive business decisions Strong presentation creation experience - Preferred Qualifications - Program management experience across complex multi domain projects, coordinating with global stakeholders, and providing actionable insights Proven success in process design, optimization, implementation and automation Strong business acumen and critical thinking skills to identify, report, and mitigate key business risks. Strong experience working with cross-functional teams across multiple offices and territories Deep understanding of business operations and opposing pressures a business leader faces on a day to day basis Experience working in the Safety operations or similar critical functions

About The Role Sort works on any queries/concerns raised on Social Media, namely Twitter, Facebook, and Instagram. We are directly involved in upholding the brand image by providing excellent support on social media platforms. The Social Media Response Team (SoRT) is a fast-paced and diverse team that provides social media support for Uber rides & EATS businesses across India, Bangladesh and Sri Lanka. This team's primary objective is to address social media concerns within SLA, analyze the root cause, and provide valuable insights to internal partners as the VOC (Voice of Customer). What The Candidate Will Need / Bonus Points Lead and develop a team of 10-15 Community Operations Specialists (COS), responsible for their overall performance Carry out supervisory responsibilities in a 24/7 operations set-up helping COSs meet their targets; Focus on management of SLA metrics, Quality and Customer experience Work with cross functional teams (Quality, Training), developing and implementing QA/ Training programs to improve the quality and productivity of the team Dive deep into the numbers and make data-driven process improvements; Work closely with Analytics team in unearthing trends Be the source of knowledge to train, educate, and answer questions from COSs or other stakeholders Independently execute ad-hoc projects or run experiments, ensuring complete adherence from the team and share clear, actionable insights back with the stakeholders Analyze the performance of your teams, identify trends and provide constructive feedback to individuals on a consistent basis Basic Qualifications 2+ years of experience Strong People and Partner leadership skills Graduate Preferred Qualifications Drive Strong performance across all efficiency and quality important metrics for your team Experience in mentoring new hires and coordinating their onboarding is preferred Solid understanding of team metrics and an analytical bent of mind to identify trends in data and work on the same Since SoRT replies on social media, command of the English language is quintessential, verbal and written. Social Media process knowledge would be an added advantage Expertise to look for opportunities to engage better on the platform and develop delighters Strong analytical skills in identifying trends in data and working on the same, strong Google Sheets skills, and SQL would be an added advantage A validated authority in carrying out policy changes/support logic Positive influencer and strong Uber culture advocate Is a role model to the team and recognized as an SME for their LOB Validated ability to provide high-level support for issues Recognize opportunities in the process and suggest solutions/improvements Understanding of partner management and experience of the same is preferred Open to working in 24X7 support, understands the need for continuous coverage, and is able to empower their team to do the same Comfortable with working directly with various levels of leadership Strong time leadership skills Strong communication skills Ability to quickly adapt to change Ability to pick up on trends and provide insights

About The Role This is a rare and exciting opportunity to join the exciting sales organization of Uber for Business. We're looking for a leader with proven sales and people management experience, with a highly motivated, self-starter and engaging personality, who is passionate about coaching and building a high-performing sales team. The MM Sales Manager will report directly to the Country Manager for Uber for Business and will be a hands-on leader focused on acquiring new customers at scale and being responsible for the team's activities and results -- from cold outreach to launch deals. You'll collaborate with cross-functional teams-including Implementation Leads, Premium Support Specialists, and Product Managers-to deliver exceptional customer value and drive operational and commercial excellence. We're looking for a strategic, forward-thinking leader who can help drive the expansion of our New Business sales team across our core U4B platform and guest products. What You'll Do Hire, coach, and motivate a team of new business Account Executives, providing leadership and support Manage the team to meet sales targets, with high weekly productivity expectations Analyse sales data from multiple sources, monitor performance metrics, and communicate findings to the team and the leadership Optimise sales operations by streamlining workflows and addressing bottlenecks Supervise daily operations to maximise sales and meet, exceed revenue targets Implement performance management plans to hold team to a high level of accountability Manage and report accurate forecast and pipeline, achieve sales goals on a monthly basis, and mentor Account Executives on strategies to reach their goals Establish an effective partnership with SalesOps, Product, Engineering, and Marketing teams Represent Uber for Business in the industry forums, events and conferences Basic Qualifications Experience & Tenure: 10+ years of B2B sales experience, with a minimum of 3+ years leading and coaching high-performing sales teams. Commercial Acumen: Strong commercial capability, negotiation skills, and proven success managing a complex, multi-stage sales pipeline to achieve and exceed challenging quotas. Executive Presence: Proven ability to engage, present to, and influence senior stakeholders and C-suite executives, translating complex solutions into clear business value. Process Discipline: Demonstrated ability to implement and enforce a rigorous sales methodology with a data-driven approach to forecasting and process optimization. Analytical Skills: Ability to develop analysis and insights based on data in a scalable manner Preferred Qualifications B2B2C/BD Experience: Specific experience successfully closing non-traditional, complex deals that extend beyond standard corporate sales deals (e.g., API integration, voucher systems, channel/BD partnerships). Growth & Resilience Mindset: A clear, demonstrable growth mindset with exceptional resilience and a track record of driving change and navigating ambiguity in a fast-paced, high-growth environment. Communication & Collaboration: Exceptional written and verbal communication skills, with a proven history of success managing both internal and external stakeholders across multiple functions and regions. Tools: Experience with Salesforce, ZoomInfo, Groove, LinkedIn Sales Navigator, Tableau, Google Suite

About The Role We are searching for an Safety Support Operations Leader focused on ensuring the quality, efficiency and efficacy of our intake, agent readiness and feedback loop processes for the Global Operations and Insights team. The role requires strong business acumen and a deep dedication to process, standardization and governance. Your efforts will produce better outcomes for our customers and a faster, more accurate process for the business. This will be an operational leadership role with a heavy focus on stakeholder engagement, managing and executing on complex processes, leading cross-functional collaboration, driving regional alignment, and improving processes through data analytics, organization, and teamwork. The Impact You'll Have Deliver safety program priorities through our global network of COEs and BPOs - combining human expertise and automations. Drive standardization across all aspects of regional safety operations: intake request processes, agent readiness, audit builds, reporting processes, feedback loops, etc Drive accuracy, empathy and efficiency in every user interaction Monitor regional operational metrics including SLA, Quality, Headcount, and overall governance of process Ensure agent readiness for all launches including: agent training, KB creation, SOP creation/testing, content updates Drive ongoing program maintenance based on feedback from program teams and Ops; adhoc agent trainings, huddle guides, etc Establish and manage feedback loops to program/policy/product for feedback on potential improvements The Experience You'll Bring Basic Qualifications 6+ years of experience in tech, consulting, operations or other highly agile, project based environments Experience overall in operations management, with 3+ years of experience in Operations, Workforce Management, or Auditing Very strong stakeholder management and negotiation experience Process and quality improvement experience Exceptional written and verbal communication skills across multiple functions and teams Ability to use data to drive business decisions Strong presentation creation experience Preferred Qualifications Program management experience across complex multi domain projects, coordinating with global stakeholders, and providing actionable insights Proven success in process design, optimization, implementation and automation Strong business acumen and critical thinking skills to identify, report, and mitigate key business risks. Strong experience working with cross-functional teams across multiple offices and territories Deep understanding of business operations and opposing pressures a business leader faces on a day to day basis Experience working in the Safety operations or similar critical functions

About The Role As a TPM in the GSS team, you will drive critical Data Engineering programs collaborating with multiple stakeholders from cross functional teams across the Org. You will be acting as a crucial data partner to stakeholder teams to own and drive processes for creating high quality data assets for analytics and ML applications. This will involve partnering closely with them to conceptualize Data Engineering solutions, own the program organization and execution, collaborating with vendor teams , routinely track and manage program progress ,publish progress reports to leadership teams. You will look for ways to standardize program execution , set accountability by tracking progress, resolve dependencies, proactively identify risks and communicate status to leadership and stakeholders. What The Candidate Will Need / Bonus Points ---- What the Candidate Will Do ---- Lead complex and diverse programs in the Data Eng space to build data foundations and systems for high quality data assets for the company. Partner with diverse teams like other Data Eng teams, Data Science, Product, ML to define scope , gather requirements , propose solutions, plan timelines and dependencies. Lead the vendor partner teams to drive execution , unblocking them on technical challenges, maintain accountability, track progress, proactively identify and mitigate risks. Maintain program governance, defining and measuring KPI, reporting status and issues to leadership. Conceptualize and deploy Generative AI-based solutions for the automation of Data Engineering workflows aimed at improving program efficiency. Basic Qualifications 8+ years in technical program management or data engineering development. Technical background in Data Engineering is a must. A minimum of 2 years of experience as a team lead managing Data Engineers is preferred. Proficient in SQL and programming languages such as Python. Strong understanding of Data Warehousing and Data Modeling concepts. Good knowledge of designing ETL pipelines utilizing the Hadoop Tech Stack. Proven ability to design high-quality, end-to-end data solutions in an Agile environment, from requirement gathering through production deployment. Proficient in tools like JIRA for program tracking. Demonstrate strong team leadership, coupled with excellent communication and collaboration skills, effectively bridging technical and non-technical audiences. Exhibit a strong focus on strategic problem-solving, thriving in ambiguous situations to architect and deliver long-term, scalable solutions. Leverage Generative AI to drive efficiency and develop cutting-edge solutions for various data-related inefficiencies and challenges. Preferred Qualifications A minimum of 2 years of experience as a team lead managing Data Engineers is preferred. Proven ability to design high-quality, end-to-end data solutions in an Agile environment, from requirement gathering through production deployment. Experience using Generative AI to drive efficiency for various data-related inefficiencies and challenges.

About The Role As a Program Manager I, Tech within the Uber GSS QA team, you will be at the heart of ensuring product quality excellence for all Uber products. You will own the end-to-end QA lifecycle across multiple lines of business, serving as a critical bridge between product, engineering, and vendor teams. This role is designed for a strategic thinker and fast executor who can manage complex testing programs-from pre-launch through regression-while maintaining a high standard for quality and operational efficiency. What You Will do Manage the QA Lifecycle: Oversee all phases of testing, including bug management, pre-launch testing, regression testing, and sanity testing across multiple business lines. Cross-Functional Collaboration: Partner closely with Engineering, Product, Device Lab, and Regional teams to ensure seamless program delivery. Operational Excellence: Collaborate with fellow QA Program Managers to identify, adopt, and share industry best practices across the organization. Program Ownership: Maintain full accountability for program health, tracking performance against established OKRs, and making data-driven adjustments as needed. Flexibility: Adapt to and support shifting client requirements during the UAIS product testing program to ensure project success. Basic Qualifications Experience: Minimum of 6 years of professional Program Management or Operations experience. Domain Expertise: At least 3 years of experience specifically within a Quality Assurance environment. (Note: QA domain experience is required to qualify for the business screening round) Vendor Management: Proven experience working with and managing vendor teams. Strategic Planning: Demonstrated ability to own and drive OKRs for a program. Data Literacy: Ability to interpret complex data sets to make informed, strategic decisions. Preferred Qualifications Technical Skills: Proficiency or foundational experience in JavaScript. Automation: Experience using Low-Code/No-Code (LCNC) platforms for test automation. Adaptability: Proven track record of supporting cross-functional programs.