We are seeking a versatile professional with a blend of client management and customer success skills You will be responsible for managing key client accounts, fostering longterm relationships, ensuring customer satisfaction, and driving the successful implementation of our solutions Responsibilities: Serve as the primary point of contact for key clients, building and maintaining long-term relationships Oversee both strategic account management and customer success initiatives to ensure seamless integration Monitor client projects through regular meetings, provide updates to senior management, and ensure timely deliveries Prepare and negotiate proposals, including pricing models tailored to client needs, and manage account goals Train clients on existing products and services while ensuring smooth implementation and usage Collaborate with internal teams, including product and engineering, to provide feedback and suggest product improvements Handle client queries and complaints, providing innovative solutions to meet their needs in a timely manner Develop processes for continuous improvement in client service and project execution Identify and mitigate at-risk accounts to reduce churn and improve overall customer satisfaction Coach and manage a team of customer success executives and operations executives, ensuring alignment with client needs Set up and monitor KPIs to measure success and ensure 100% client requirement conformance Travel to client locations when necessary to understand their needs, provide training, and build stronger relationships Requirements: 1-2 years of experience in client-facing roles such as account management, customer success, or business operations Experience in B2B SaaS operations preferred, with at least 1 year of management experience Bachelor's/Master's degree from a Tier-1 Institute; MBA preferred Excellent communication and presentation skills for engaging with senior executives and clients A deep understanding of technology-based products and the ability to explain them simply to clients Strong analytical and problem-solving skills, with the ability to juggle multiple tasks and projects Experience in implementing systems and processes for continuous client service improvement Knowledge of supply chain management (SCM) is a plus Ability to work autonomously, take initiative, and be highly organized Creative thinking and a proactive approach to introducing new concepts and innovations Our team comprises ambitious, reliable and witty people who love to play around; while getting the job done We are looking for smart and adventurous people who relish an opportunity to solve intricate problems 1+ years of client facing, customer success experience
Role: The Associate Manager - Implementation plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interfaces directly with both customers and providers. Responsibilities: * End-to-end implementation of Intugine's solution at mid-market customers, ensure timely implementation by directing, guiding others, and applying various operational excellence tools to resolve problems including providing training. * Travel to client locations to understand their needs, train them about Intugine's solutions and build relationships with them. * Design and set up processes and work on continuous improvement of the set processes * Collaborate with the technical team to set up or configure Intugines software platform as per clients requirements and troubleshoot technical issues raised by them. * Set and monitor KPIs to access projects. * Implement systems and processes that deliver improvement toward 100% conformance to client requirements. * Research and analyze Intugine's new products and design a process for their implementation. Requirements : * 1-2 years of experience in product implementation * B2B SaaS implementation experience preferred * You must be able to see the big picture as well as the finer details, as your work is across the spectrum. You will deal in small daily matters, as well as larger aims and setting goals. A systematic organized approach to work is vital. * Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way is essential. An understanding of customer/client requirements is a must. * Soft skills, including effective time management, prioritizing, and delegation, are a must. * Knowledge of SCM is a plus. * Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations would also be advantageous. * Desire to assume responsibility and work autonomously. * Highly organized and able to juggle numerous tasks. * Good written and spoken English (being a native speaker will be a plus). 1-2 years of experience in product implementation
Who makes a Great Fit? 1+ year experience in Lead Generation/Customer Facing Roles Experience in SaaS is a Plus. Experience in IoT/Technology is a Plus Plus. Experience in Logistics and Supply Chain is a Plus Plus Plus (Apply already, will ya?). Great Communication Skills (Verbal and Written - Emails, LinkedIn and WhatsApp) Quick Learner, Go-getter, Self Starter. Basic Understanding of Sales and Lead Generation Process, Contact Extraction Tools, and LinkedIn. Experience working with Hubspot or similar CRM Ability to effectively communicate with decision makers and end users. Multilingual proficiency - English, Hindi Problem-solving aptitude Strong phone presence and comfortable making several calls during the day Responsibilities: Research Key Accounts in the Target Industry and map Decision Makers in each account. Maintain and expand the Company's database of prospects within the assigned territory. Go Hammer and Tongs in extracting Contact Details of the prospects from various tools. Effectively establish the first level of connection with the Decision Makers through email/LinkedIn/Calls. Qualify Prospect requirements, map the requirements to Intugines product offerings, schedule VCs, and route the opportunity to Account Executives. Maintain a healthy pipeline of prospects on CRM throughout. Owning and exceeding sales development targets. Your targets shall be based on the number of meetings you set and the number of Sales Qualified meetings you generate. You shall be rewarded handsomely/beautifully (because gender-neutral!!) for meeting & overachieving your Targets. Constantly evaluate for Sales Enablement tools to potentially pace up unlocking new opportunities.
As an Enterprise Sales Manager at Intugine, you will be responsible for driving revenue growth by identifying, pursuing, and closing enterprise-level deals with key clients. This role requires a strategic thinker with a proven track record of exceeding sales targets, a deep understanding of the supply chain domain, and the ability to build strong relationships with C-level executives. Responsibilities: Identifying and categorizing different companies/sectors according to their supply chain operations. Identify the correct decision-makers in the companies and set up a meeting to understand their supply chain and how our products can help them. Do the end-to-end solution design for the clients based on your discussions. Pipeline Management - Manage the sales pipeline, ensuring timely and accurate forecasting of deals and utilize CRM tools to track, report on sales activities, ensuring a transparent and organized approach to deal management. Collaboration with Cross-functional Teams - Collaborate with marketing, product development, and customer success teams to ensure a cohesive and integrated approach to client engagement. Negotiate with the required stakeholders and close the deal. Client Engagement and Relationship Building - Build and maintain strong relationships with key decision-makers, influencers, and stakeholders at enterprise-level accounts. Deliver growth targets across geographies, customer segments, and products. Provide accurate and timely sales reports, forecasts, and market feedback to senior management. Stay up-to-date with industry trends, competitive landscape, and market developments to effectively position our SaaS solutions. Requirements: A structured sales process for winning complex enterprise deals Proven track record of exceeding enterprise-level sales targets, particularly in SaaS. Strong understanding of supply chain processes and challenges. Excellent communication skills, an attitude to get things done and willingness to work in a high-growth start-up environment Excellent Relationship Management skills. 1+ years of experience in B2B Sales, experience in Logistics is preferred. Self-motivated, results-oriented, and able to thrive in a fast-paced, dynamic environment. Perks at Intugine: Looking for more reasons to join the Intugine rocketship? Well give you 13! Employee Stock Options -Take a slice of the pie and grow with us Comprehensive Health Cover - For you Personal Development Budget- Upskill yourself, weve got the bill Flexible Working Hours - Set your own work hours Open door policy - No to cubicles. Yes to the Open door policy. Generous Parental Leave - Cause work comes second sometimes Documented Equal Pay Policy - Since were in 2025! Education Assistance - Let us help you soar to new heights Work Autonomy - Enjoy complete ownership over your work Employee Life Skill Training Program - Regular sessions on tax saving, investments, mental well-being, health and Fitness etc. Company Outings - Unwind with teammates. Work can wait. Paid time off - Because your well-being is our priority
Responsibilities/Requirements: More than 1 years of experience in product implementation. Ability to create BRD into technical SOW, including workflow diagrams Ability to take client calls and ask relevant questions for achieving the above Worked on solutioning complex API workflow Worked on postman for testing API payloads Understanding of B2B Saas implementation preferred Worked on SAAS implementation lifecycle You must be able to see the big picture as well as the finer details, as your work is across the spectrum. You will deal in small daily matters, as well as larger aims and setting goals. A systematic organized approach to work is vital. Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way is essential. An understanding of customer/client requirements is a must. Soft skills, including effective time management, prioritizing and delegation, is a must. You must be able to lead, coach, inspire, support and motivate your team, and always seek to improve best practice. Knowledge in SCM. Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations would also be advantageous. Desire to assume responsibility and work autonomously. Highly organized and able to juggle numerous tasks. 1-2 years of experience in product implementation
About the role - The Associate Manager - Customer Success plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interfaces directly with both customers and providers. Responsibilities - End to End implementation of Intugine's solution at mid-market customers, ensure timely implementation by directing, guiding others, and applying various operational excellence tools to resolve problems including providing training. Travel to client locations to understand their needs, train them about Intugine's solutions and build relationships with them. Design and set up processes and work on continuous improvement of the set processes Collaborate with the technical team to set up or configure Intugines software platform as per clients requirements and troubleshoot technical issues raised by them. Set and monitor KPIs to access projects. Implement systems and processes that deliver improvement toward 100% conformance to client requirements. Research and analyze Intugine's new products and design a process for their implementation. Requirements - 1-2 years of experience in product implementation B2B Saas implementation experience preferred You must be able to see the big picture as well as the finer details, as your work is across the spectrum. You will deal in small daily matters, as well as larger aims and setting goals. A systematic organized approach to work is vital. Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way is essential. An understanding of customer/client requirements is a must. Soft skills, including effective time management, prioritizing and delegation, is a must. Knowledge in SCM is a plus. Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations would also be advantageous. Desire to assume responsibility and work autonomously. Highly organized and able to juggle numerous tasks. Good written and spoken English (being a native speaker will be a plus).
Role Overview We are looking for a Project Manager who can drive the successful implementation of high-stakes projects for top enterprises such as Flipkart, Amazon, Swiggy, Hindalco , Gati . You will work cross-functionally to ensure seamless deployment, data-backed decision-making, and long-term project stability. Key Responsibilities Lead and manage enterprise implementation projects from scoping to post-go-live stabilization Collaborate closely with internal teams (Tech, Product, Customer Success) and client stakeholders Build detailed project plans with clear milestones, risks, and escalation paths Monitor performance using dashboards and metrics; track KPIs to drive success Use Excel and data tools to analyze trends, identify issues, and recommend actions Conduct reviews, demos, and documentation throughout the project lifecycle Ensure seamless client onboarding and adoption of Intugines platform Must-Have Skills Preferred 1-2 years of experience in project management, client delivery, or program implementation Strong data analytics skills Excel (pivot tables, lookups, dashboards), reporting, insights Ability to handle multiple projects in a fast-paced, client-facing environment Excellent communication, problem-solving, and stakeholder management abilities Bonus: Exposure to SaaS, logistics, or enterprise technology products Nice-to-Have Skills Experience with SQL, Tableau, or other BI tools Understanding of supply chain operations and logistics workflows Familiarity with tools like JIRA,Postmen or similar project management platforms
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