Client Engagement Associate/ Consultant

Role Overview: Are you someone who thrives on building meaningful client relationships and loves technology and creating real business impact Would you like to be part of a fast-growing Australian SaaS company that's redefining how organizations listen to and act on customer feedback At Resonate, we're on a mission to build the world's most powerful Customer Experience (CX) platform - one that helps brands truly connect with their customers and employees. Our platform brings together AI-driven insights, automation, and analytics to empower organizations to deliver exceptional experiences at every touchpoint. As we continue to grow, we're looking for a Client Engagement Associate/Consultant in India to help us scale our success - someone who's equal parts consultant, problem-solver, and relationship builder. Key Responsibilities: - Build strong, consultative relationships with clients to understand their business goals and challenges. - Lead onboarding and training sessions to ensure smooth implementation and early success. - Monitor customer usage and proactively engage clients to improve adoption and ROI. - Develop tailored engagement plans that align with each customer's objectives. - Manage renewals and identify opportunities for upselling and account growth. - Collaborate with Marketing, Product, and Implementation teams to share customer insights and drive better outcomes. - Act as the voice of the customer, providing strategic recommendations to enhance satisfaction and retention. Qualifications Required: - 2-4 years of experience in Customer Success, Account Management, Client Servicing, or Consulting - ideally within a SaaS, digital, or tech environment. - A consultative mindset - you ask the right questions, uncover needs, and craft practical solutions. - Excellent communication and relationship-building skills. - A proactive, outcome-oriented approach - you take ownership and drive results. - Comfort working in a fast-paced, collaborative setup with global stakeholders. - A genuine interest in technology and helping businesses succeed through better customer experiences. Join Resonate in India as a Client Engagement Associate/Consultant and be part of a global team redefining Customer Experience. Get hands-on with cutting-edge CX tech, enjoy a flexible, people-first culture, and work alongside passionate professionals who love what they do. If you're ready to make customers fall in love with better experiences, apply now by submitting your CV and a Cover Letter outlining how your experience aligns with this role. Applicants must be eligible to work in India in a full-time capacity.,