Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! You’re Someone Who Demonstrates… Passion for the web, open-source, continuous learning, and genuinely helping others succeed Curiosity: When you see a problem, you want to know where it came from, how it got there, and then connect the dots to figure out who’s needed to push forward or resolve Integrity: You’re not afraid to speak up and challenge the status quo; you do the right thing, especially when it's hard, and even when nobody's watching Priority of diversity, equity, and inclusion in your every day to create and sustain an environment of respect What You’ll Be Doing… Serve as the customer’s first point of contact for their requests via web-based cases, live chat, and phone, ensuring they are handled, monitored, and resolved in a timely manner Determine how to best triage, escalate, and/or resolve sophisticated challenges in real time for a diverse, global customer base Assist with preliminary troubleshooting and/or advising best practices across our multi-cloud suite, which may even include product updates or software configurations Craft clear, concise, and courteous communications to a diverse audience, leading our interactions with customers and other Acquians with empathy Collaborate with technical teams (T2-T3 Support, Cloud Ops, Professional Services) and non-technical teams (Customer Success Managers, Account Ops, Billing) to understand the full value of our products Utilize available resources like our knowledge based articles and internal documentation to help customers, then make updates and/or suggestions to keep improving them Requirements Experience: Minimum of 2+ years customer facing experience at a Tech company Familiarity with the subscription service business model, especially in B2B, and/or the troubleshooting process is a plus Technical Skills: Basic understanding of Mac, Linux, and Windows OS Comfortable with LAMP stack and using command line interfaces is required Exposure to databases, git basics, site development, PHP development, and/or Drupal skills will make you stand out! Unparalleled passion for assisting customers by addressing their business/technical challenges Project coordination experience is a plus. Communication Skills: Exceptional ability to connect information to people, both written and verbal, in a clear, concise, and empathetic way Team Player: You acknowledge and appreciate the effort, contributions, and compromises made by/with others. You believe in the common purpose of varying teams and keep them in mind Education: Bachelor’s degree preferred, ideally in a STEM related field Flexible Hours: ability to work in 24/7 working hours and weekends during on-call shifts and holiday coverage We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About Acquia Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world's top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! K8s Software Engineer As a member of the Foundation Services team you will be working on the core services that enable and support all Acquia products to successfully upgrade to the latest and greatest Acquia has to offer. The Foundation Services team utilizes the latest tools, technologies and patterns to solve these complex business problems through the creation and provisioning of highly available and scalable compute clusters built on top of Kubernetes and AWS. These clusters are optimized and hardened to support Acquia's thousands of customers who trust us to deliver their digital brands and experience across the world to millions of users each day. Responsible for Develop features that help evolve the technical direction of the Acquia Platform Work in a DevOps focused team owning and operating the services you create in accordance with service level objectives you define. Working on an Agile Scrum team building shippable product increments that meet the goals set with Product Owners. Participate in the entire software development lifecycle including development, automated test construction, deployment and operations. Develop unit and automated integration tests that give the team confidence to deploy to production on a predictable cadence. Provide product support to internal and external stakeholders. What you'll need to be successful… have 3+ years of software development experience with some exposure to Cloud technologies (AWS preferred) have software development experience in GoLang/PHP/Python and are familiar with navigating unix/linux based operating systems along with shell scripting (Bash). have experience with IaC using Terraform or equivalent have an understanding of distributed systems and API design have an understanding of Docker, K8s or equivalent have excellent verbal and written communication skills have an ownership and end-to-end delivery mindset. We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! K8s Software Engineer As a member of the Foundation Services team you will be working on the core services that enable and support all Acquia products to successfully upgrade to the latest and greatest Acquia has to offer. The Foundation Services team utilizes the latest tools, technologies and patterns to solve these complex business problems through the creation and provisioning of highly available and scalable compute clusters built on top of Kubernetes and AWS. These clusters are optimized and hardened to support Acquia’s thousands of customers who trust us to deliver their digital brands and experience across the world to millions of users each day. Responsible for Develop features that help evolve the technical direction of the Acquia Platform Work in a DevOps focused team owning and operating the services you create in accordance with service level objectives you define. Working on an Agile Scrum team building shippable product increments that meet the goals set with Product Owners. Participate in the entire software development lifecycle including development, automated test construction, deployment and operations. Develop unit and automated integration tests that give the team confidence to deploy to production on a predictable cadence. Provide product support to internal and external stakeholders. What You’ll Need To Be Successful… have 3+ years of software development experience with some exposure to Cloud technologies (AWS preferred) have software development experience in GoLang/PHP/Python and are familiar with navigating unix/linux based operating systems along with shell scripting (Bash). have experience with IaC using Terraform or equivalent have an understanding of distributed systems and API design have an understanding of Docker, K8s or equivalent have excellent verbal and written communication skills have an ownership and end-to-end delivery mindset. We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Role: Product Owner Department: Product Location: India About Acquia Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world's top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Are you passionate about building and scaling products? Do you want to create and improve software that powers thousands of world's biggest web sites? Then join us. About the role… We're in search of a Product Owner to help us grow our Digital Experience Platform and Acquia. As a Product Owner you will have a strong sense of empathy for the user; a high tolerance for ambiguity; the ability to navigate complex, interconnected systems; and demonstrate good instincts for judging as to priority and risk. You will oversee a coordinated, rigorous development approach and will be accountable for on-time product development delivery. Job Responsibilities: Collaborating with internal users to understand and anticipate their needs and translate them into product requirements Managing the teams' backlog to optimize execution of program priorities while maintaining the integrity of the services the teams own Developing user stories Monitoring and evaluating progress at each stage of the process Communicating priorities, timelines and status to R&D and stakeholder communities Participating in Scrum meetings and product increment sprints Skills: In-depth knowledge of Scrum and Agile Software Development Methodology Working knowledge of product development architecture Ability to prioritize effectively Uncompromising focus on excellence Biased towards action and practical solutions Technically proficient enough to earn the respect of a development team Excellent oral communication Ability to work with large, distributed, international teams Preferred Qualifications: 3-5 years of experience as a Product Owner, preferably in delivering enterprise software products or solutions Extensive hands-on knowledge of modern development platforms, Cloud-based solutioning (AWS preferred) CSPO certification preferred Has navigated teams through adverse situations, either successfully or unsuccessfully Well versed in modern development techniques and automated testing strategies We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Acquia runs one of the world's largest Platform as a Service (PaaS) offerings. Our Drupal optimized cloud runs on over 18,000 AWS instances and delivers billions of page views per month, running some of the largest and most mission-critical websites in the world. We are seeking exceptional professionals who desire to deliver world-class performance and reliability while building powerful tools that enable our customers effortlessly to scale their web applications. At Acquia, we are obsessive about providing our customers with security, availability, and scalability that is second to none and are looking for engineers who are equally passionate. Acquia’s products run 100% on Amazon Web Services using EC2, CloudFormation, and various other technologies and best practices. Since each product is built and maintained by its own engineering team, the ideal candidate for this position would need to be proactive in familiarizing themselves with those services and have the ability to coordinate and collaborate with multiple teams. As the Senior Software Engineer, you will... Participate in designing and implementing solutions for modernizing Acquia infrastructure and drive adoption of Kubernetes and Cloud-Native Technologies Design and implement end-to-end container management solution with Kubernetes, Docker Develop secure and performant, world-class modern APIs and Workflows Design and develop Go based Kubernetes operators using the kube-builder SDK Set up Kubernetes as a platform with enterprise-level reliability, availability, scalability and performance requirements Debug technical issues inside a very deep and complex technical stack involving containers, microservices, AWS services across the different layers of a web stack. Work with other teams in deciding, developing integrations with other subsystems. Provide product support to internal and external stakeholders. Contribute to system architecture discussions, lead projects, mentor junior team members, and deliver high quality, tested code. Evaluate new technologies and provide a recommendation to management including planning and execution of proof of concept activities. What You’ll Need To Be Successful… 5+ years of experience in design and Software Development Background and over 2 years of experience in working with Containers and Cloud-Native Development Proficient with Kubernetes/Swarm architecture with hands-on production experience with container technologies and the tools and challenges around them Experience in developing applications using programming languages such as Go, Python, Ruby and shell scripting Proficient with object oriented programming and microservices design patterns Proficient with service discovery, networking in Kubernetes or equivalent, monitoring, logging, scheduling Experience working with AWS services such as - EC2, EBS, ALB, EKS, VPC, S3, WAF etc. Knowledge of CI/CD tools like Jenkins (preferred), Bamboo, Gitlab Experience working with configuration management tools such as Ansible, Terraform, Puppet and Cloudformation Experience operating with TCP/IP, load balancing, security and operating production environments Strong Knowledge on the network layers, varnish and nginx Strong oral and written communication skills Strong team collaboration and leadership skills Familiarity with Agile processes (Kanban, Scrum, etc.) Extra credit if you have… Experience working with any CDN such as - CloudFront, CloudFlare etc. Experience in monitoring and observability with Sumologic/Prometheus/Grafana. Experience working with helm, ingress, cert-manager, autoscaling, external-dns and logging operator in Kubernetes AWS/CKAD professional certification. Qualifications: BS in Computer Science (preferred), or a comparable field of study, or equivalent practical experience We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Job Title: Associate Site Reliability Engineer Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration – giving our customers the freedom to build tomorrow on their terms. Headquartered in Boston, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it. Site Reliability Engineering (SRE) is what you get when you treat operations as if it's a software problem. Our mission is to improve, maintain, and provide for the software and systems behind all of Acquia's services – with an ever-watchful eye on their availability, latency, performance, and capacity. As an Associate SRE, you will be working on ensuring the reliability and performance of our data infrastructure, including Snowflake data warehouses, data pipelines on Kubernetes, and analytics systems, while coding in Python and exploring AI-powered automation to enhance data platform reliability. As an Associate Site Reliability Engineer, you will… Work in an Agile team designing, writing and delivering software to improve the availability, scalability, performance, and efficiency of Acquia's data infrastructure and pipelines Develop and maintain monitoring, alerting, and observability solutions for Snowflake data warehouses, Dagster pipelines, and data processing workflows Build automation tools using Python and infrastructure-as-code technologies to ensure reliable data pipeline operations and reduce manual overhead Explore and implement AI-driven solutions for data quality monitoring, pipeline anomaly detection, and automated data infrastructure scaling Collaborate with Data Engineering teams to implement reliability best practices for data pipelines including SLI/SLO definition for data freshness and quality Monitor and optimize Snowflake performance, cost efficiency, and resource utilization across multiple environments Participate in on-call rotations for data infrastructure incidents, contributing to post-incident reviews and reliability improvements Build and enhance CI/CD pipelines for data pipeline deployments with automated testing and rollback capabilities Ensure data infrastructure security, access controls, and compliance monitoring across all data systems Contribute to the evolution of our data platform SRE practices and tooling standards What you'll need to be successful: 1-3 years of experience in SRE or DevOps Engineer and data engineering roles Experience with data warehouse technologies (Snowflake preferred) and understanding of data pipeline architectures Familiar with container based products like docker and kubernetes Programming or Scripting exp in Python for automation, data pipeline tooling, and system integration Experience with Infrastructure as Code tools (Terraform, Ansible) for data infrastructure management Hands-on experience with data monitoring and observability tools (DataDog, Snowflake monitoring, or similar data-focused tools) Knowledge of cloud platforms (AWS, GCP, Azure) with focus on their data services (S3, BigQuery, etc.) Understanding of CI/CD principles for data pipeline deployments and data platform operations Strong problem-solving skills and systematic approach to troubleshooting data systems and pipeline issues Ability to work collaboratively with Data Engineering teams and communicate effectively about data reliability BS degree in Computer Science or related technical field, or equivalent practical experience Extra credit if you: Have experience implementing SLIs (Service Level Indicators) and SLOs (Service Level Objectives and error budgets for data pipelines and data freshness/quality metrics Interest in AI/ML applications for data quality monitoring, pipeline automation, and intelligent data operations Interest in exploring MLOps infrastructure and AI-powered data platform reliability challenges Knowledge of data workflow orchestration tools (Dagster, Airflow, Prefect) and their operational challenges Experience with data quality frameworks and automated data validation systems Familiarity with Snowflake administration, performance tuning, and cost optimization Contributions to open-source data infrastructure or data reliability tools and communities Understanding of data governance, lineage tracking, and compliance automation for data systems Experience with incident management for data pipeline failures and data quality issues We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About Acquia Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world's top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Role Overview Acquia is seeking a Software Engineer to join our Platform Integrations team. In this role, you'll help develop new capabilities that leverage Acquia's cloud platform and core services. Our team is focused on building the foundational services that power Acquia Cloud Next (ACN), and we thrive in a fast-paced, agile environment driven by innovation and collaboration. We're looking for engineers who are comfortable rapidly prototyping, learning quickly, and iterating on ideas to bring high-impact solutions to life. As a Software Engineer, you will work on a wide range of core internal systems, tooling and automations work with your team to develop far reaching microservices that have scalability and availability at their core contribute to our efforts to revolutionize the way we build, test, operate and monitor our cloud-based products and services maintain an understanding of system functionality and architecture, with a strong focus on the operational aspects of the service (availability, performance, change management, emergency response, capacity planning, etc) collaborate with your team members to review their work and have your work reviewed in turn work with other teams in deciding, developing integrations with other subsystems participate in Scrum software development lifecycle provide product support to internal and external stakeholders work in a team environment where your team owns and operates the services you build You'll enjoy this role if you like solving complex challenges for scalable, low latency systems enjoy solutioning for a Cloud native environment enjoy collaborating with multiple stakeholders have a passion for DevOps What you'll need to be successful 3+ years of hands-on experience in software development, with a focus on designing, building, deploying, troubleshooting, and maintaining scalable microservices. Proven experience working with cloud platforms such as AWS, Google Cloud, or Azure-AWS experience is highly preferred. Expertise in Go (Golang) with a strong understanding of its application in backend service development. Practical experience developing applications for Kubernetes and working within microservices-based architectures. Comfortable working in Unix/Linux environments. Strong interest in designing, building, and operating distributed systems and service-oriented architectures. Enthusiastic about DevOps practices and tools, including CI/CD pipelines (e.g. Jenkins), configuration management systems (e.g. Ansible, Puppet), and infrastructure as code (e.g. Terraform, CloudFormation). Excellent communication and collaboration skills, with a team-oriented mindset. Extra credit if you Certifications in relevant technologies (AWS, CKAD, CKA, etc) Have hands on experience with Docker, K8s or equivalent Have a mindset to automate repetitive tasks Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world's top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! As a Gainsight Administrator, you will play a crucial role within our Revenue Operations team helping our Customer Success Managers, Account Managers and Technical Account Managers with platform support, program implementations, reporting and overall deployment. You will bring your desire to improve our customer experiences with your perspective and knowledge of the platform to expand Gainsight adoption, and help CSM/AM/TAM teams drive value for customers throughout their lifecycle. Some of your responsibilities will include: Key Responsibilities You'll team up with our Senior Gainsight Administrator and collaborate with people from different departments to come up with new and improved ways of doing things. You'll help to set up and manage our Gainsight platform that may include configuring, deploying, and administering the Gainsight platform (system configuration, reports, dashboards, scorecards, end-to-end workflows, systems integrations). Monitor system performance, data integrity, user activity, and product requests. Including Program, CTA, Dashboard reviews plus Chair-sides Help in developing training sessions for our team members on using our workflows like a pro. You'll share tips and tricks to ensure everyone gets the most out of Gainsight. You'll oversee our Customer Success processes, ensuring everything is mapped out and documented clearly. You'll design smart rules that analyze all the data we collect from our customers, and trigger actions for the Customer Success team to engage with customers. We're always growing and changing, so you'll stay up to date on all the latest Gainsight features and tech trends. Qualifications Total 3 years of experience and 2+ years Gainsight administration. Experience working in customer success, Revenue operations, Marketing Operations or equivalent understanding of key customer success & account management principles. Demonstrated experience with project management, business analysis, and solving problems with a systems mindset. Understanding of data structures, data modeling, and database management is nice to have. Level 2 Gainsight Administrator Certification (Journey Orchestrator and Reports and Dashboards). Have a natural curiosity in improving Acquia's customer engagement and process efficiency. We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world's top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! As a Gainsight Administrator, you will play a crucial role within our Revenue Operations team helping our Customer Success Managers, Account Managers and Technical Account Managers with platform support, program implementations, reporting and overall deployment. You will bring your desire to improve our customer experiences with your perspective and knowledge of the platform to expand Gainsight adoption, and help CSM/AM/TAM teams drive value for customers throughout their lifecycle. Some of your responsibilities will include: Key Responsibilities You'll team up with our Senior Gainsight Administrator and collaborate with people from different departments to come up with new and improved ways of doing things. You'll help to set up and manage our Gainsight platform that may include configuring, deploying, and administering the Gainsight platform (system configuration, reports, dashboards, scorecards, end-to-end workflows, systems integrations). Monitor system performance, data integrity, user activity, and product requests. Including Program, CTA, Dashboard reviews plus Chair-sides Help in developing training sessions for our team members on using our workflows like a pro. You'll share tips and tricks to ensure everyone gets the most out of Gainsight. You'll oversee our Customer Success processes, ensuring everything is mapped out and documented clearly. You'll design smart rules that analyze all the data we collect from our customers, and trigger actions for the Customer Success team to engage with customers. We're always growing and changing, so you'll stay up to date on all the latest Gainsight features and tech trends. Qualifications Total 3 years of experience and 2+ years Gainsight administration. Experience working in customer success, Revenue operations, Marketing Operations or equivalent understanding of key customer success & account management principles. Demonstrated experience with project management, business analysis, and solving problems with a systems mindset. Understanding of data structures, data modeling, and database management is nice to have. Level 2 Gainsight Administrator Certification (Journey Orchestrator and Reports and Dashboards). Have a natural curiosity in improving Acquia's customer engagement and process efficiency. We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Role Overview Acquia is seeking a Software Engineer to join our Platform Integrations team. In this role, you’ll help develop new capabilities that leverage Acquia’s cloud platform and core services. Our team is focused on building the foundational services that power Acquia Cloud Next (ACN), and we thrive in a fast-paced, agile environment driven by innovation and collaboration. We’re looking for engineers who are comfortable rapidly prototyping, learning quickly, and iterating on ideas to bring high-impact solutions to life. As a Software Engineer, you will… work on a wide range of core internal systems, tooling and automations work with your team to develop far reaching microservices that have scalability and availability at their core contribute to our efforts to revolutionize the way we build, test, operate and monitor our cloud-based products and services maintain an understanding of system functionality and architecture, with a strong focus on the operational aspects of the service (availability, performance, change management, emergency response, capacity planning, etc) collaborate with your team members to review their work and have your work reviewed in turn work with other teams in deciding, developing integrations with other subsystems participate in Scrum software development lifecycle provide product support to internal and external stakeholders work in a team environment where your team owns and operates the services you build You’ll enjoy this role if you… like solving complex challenges for scalable, low latency systems enjoy solutioning for a Cloud native environment enjoy collaborating with multiple stakeholders have a passion for DevOps What You’ll Need To Be Successful… 3+ years of hands-on experience in software development, with a focus on designing, building, deploying, troubleshooting, and maintaining scalable microservices. Proven experience working with cloud platforms such as AWS, Google Cloud, or Azure—AWS experience is highly preferred. Expertise in Go (Golang) with a strong understanding of its application in backend service development. Practical experience developing applications for Kubernetes and working within microservices-based architectures. Comfortable working in Unix/Linux environments. Strong interest in designing, building, and operating distributed systems and service-oriented architectures. Enthusiastic about DevOps practices and tools, including CI/CD pipelines (e.g. Jenkins), configuration management systems (e.g. Ansible, Puppet), and infrastructure as code (e.g. Terraform, CloudFormation). Excellent communication and collaboration skills, with a team-oriented mindset. Extra credit if you… Certifications in relevant technologies (AWS, CKAD, CKA, etc) Have hands on experience with Docker, K8s or equivalent Have a mindset to automate repetitive tasks Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it! We are seeking an experienced Sr. Software Engineer specializing in Data Engineering to join our team and build robust, scalable data infrastructure using modern tools like Snowflake and Dagster to power our marketing cloud platform and AI-driven analytics. As a Senior Software Engineer, you will: Design and build scalable data pipelines using Dagster for orchestration and Snowflake for data warehousing Develop and optimize complex data models and transformations to support real-time analytics and AI/ML initiatives Build metadata-driven, reusable data solutions that enable self-service analytics across the organization Implement AI-powered data quality monitoring, anomaly detection, and automated data validation frameworks Partner with Data Scientists and ML Engineers to enable efficient model training and inference workflows Optimize query performance and cost efficiency across multi-petabyte data workloads in Snowflake Build robust data governance frameworks including lineage tracking, data cataloging, and access controls Implement event-driven data architectures supporting real-time customer experience optimization Collaborate with Product and Engineering teams to instrument applications for comprehensive data collection Mentor junior engineers on data engineering best practices and modern data stack technologies Skills: 4+ years of experience in data engineering roles with focus on large-scale data processing Expert-level proficiency in Python for data pipeline development and automation Strong hands-on experience with Snowflake including performance optimization, security, and cost management (must-have) Proven experience with Dagster or similar workflow orchestration tools (Airflow, Prefect) Deep understanding of data modeling, ETL/ELT patterns, and dimensional modeling techniques Experience with streaming data technologies (Kafka, Kinesis, Pub/Sub) and real-time processing Strong SQL skills with experience in query optimization and performance tuning Interest in AI/ML applications including feature engineering, model serving, and MLOps workflows Experience with cloud data platforms (AWS, GCP, Azure) and their native data services Knowledge of data governance tools and practices (data cataloging, lineage, quality monitoring) Familiarity with version control (Git) and CI/CD practices for data pipelines Additional Advantages: Experience with dbt for analytics engineering and data transformation Hands-on experience with vector databases and embedding pipelines for AI applications Knowledge of data mesh architecture and domain-driven data design Experience with Apache Spark for large-scale data processing Snowflake certifications (Data Engineer, Architect) Experience with customer data platforms (CDPs) and marketing analytics Understanding of privacy regulations (GDPR, CCPA) and data anonymization techniques We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Job Title: Associate Site Reliability Engineer Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration – giving our customers the freedom to build tomorrow on their terms. Headquartered in Boston, we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it. Site Reliability Engineering (SRE) is what you get when you treat operations as if it's a software problem. Our mission is to improve, maintain, and provide for the software and systems behind all of Acquia's services – with an ever-watchful eye on their availability, latency, performance, and capacity. As an Associate SRE, you will be working on ensuring the reliability and performance of our data infrastructure, including Snowflake data warehouses, data pipelines on Kubernetes, and analytics systems, while coding in Python and exploring AI-powered automation to enhance data platform reliability. As an Associate Site Reliability Engineer, you will… Work in an Agile team designing, writing and delivering software to improve the availability, scalability, performance, and efficiency of Acquia's data infrastructure and pipelines Develop and maintain monitoring, alerting, and observability solutions for Snowflake data warehouses, Dagster pipelines, and data processing workflows Build automation tools using Python and infrastructure-as-code technologies to ensure reliable data pipeline operations and reduce manual overhead Explore and implement AI-driven solutions for data quality monitoring, pipeline anomaly detection, and automated data infrastructure scaling Collaborate with Data Engineering teams to implement reliability best practices for data pipelines including SLI/SLO definition for data freshness and quality Monitor and optimize Snowflake performance, cost efficiency, and resource utilization across multiple environments Participate in on-call rotations for data infrastructure incidents, contributing to post-incident reviews and reliability improvements Build and enhance CI/CD pipelines for data pipeline deployments with automated testing and rollback capabilities Ensure data infrastructure security, access controls, and compliance monitoring across all data systems Contribute to the evolution of our data platform SRE practices and tooling standards What you'll need to be successful: 1-3 years of experience in SRE or DevOps Engineer Familiar with container based products like docker and kubernetes Programming or Scripting exp in Python for automation, data pipeline tooling, and system integration Hands on experience on SQL/MYSQL and any other relational database management system. Experience with Infrastructure as Code tools (Terraform, Ansible) for data infrastructure management Hands-on experience with data monitoring and observability tools (DataDog, Snowflake monitoring, or similar data-focused tools) Knowledge of cloud platforms (AWS, GCP, Azure) with focus on their data services (S3, BigQuery, etc.) Understanding of CI/CD principles for data pipeline deployments and data platform operations Strong problem-solving skills and systematic approach to troubleshooting data systems and pipeline issues Ability to work collaboratively with Data Engineering teams and communicate effectively about data reliability BS degree in Computer Science or related technical field, or equivalent practical experience Extra credit if you: Have experience implementing SLIs (Service Level Indicators) and SLOs (Service Level Objectives and error budgets for data pipelines and data freshness/quality metrics Experience with data warehouse technologies (Snowflake preferred) and understanding of data pipeline architectures Interest in AI/ML applications for data quality monitoring, pipeline automation, and intelligent data operations Interest in exploring MLOps infrastructure and AI-powered data platform reliability challenges Knowledge of data workflow orchestration tools (Dagster, Airflow, Prefect) and their operational challenges Experience with data quality frameworks and automated data validation systems Familiarity with Snowflake administration, performance tuning, and cost optimization Contributions to open-source data infrastructure or data reliability tools and communities Understanding of data governance, lineage tracking, and compliance automation for data systems Experience with incident management for data pipeline failures and data quality issues We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! As a Gainsight Administrator, you will play a crucial role within our Revenue Operations team helping our Customer Success Managers, Account Managers and Technical Account Managers with platform support, program implementations, reporting and overall deployment. You will bring your desire to improve our customer experiences with your perspective and knowledge of the platform to expand Gainsight adoption, and help CSM/AM/TAM teams drive value for customers throughout their lifecycle. Some of your responsibilities will include: Key Responsibilities You'll team up with our Senior Gainsight Administrator and collaborate with people from different departments to come up with new and improved ways of doing things. You'll help to set up and manage our Gainsight platform that may include configuring, deploying, and administering the Gainsight platform (system configuration, reports, dashboards, scorecards, end-to-end workflows, systems integrations). Monitor system performance, data integrity, user activity, and product requests. Including Program, CTA, Dashboard reviews plus Chair-sides Help in developing training sessions for our team members on using our workflows like a pro. You'll share tips and tricks to ensure everyone gets the most out of Gainsight. You'll oversee our Customer Success processes, ensuring everything is mapped out and documented clearly. You'll design smart rules that analyze all the data we collect from our customers, and trigger actions for the Customer Success team to engage with customers. We're always growing and changing, so you'll stay up to date on all the latest Gainsight features and tech trends. Qualifications Total 3 years of experience and 2+ years Gainsight administration. Experience working in customer success, Revenue operations, Marketing Operations or equivalent understanding of key customer success & account management principles. Demonstrated experience with project management, business analysis, and solving problems with a systems mindset. Understanding of data structures, data modeling, and database management is nice to have. Level 2 Gainsight Administrator Certification (Journey Orchestrator and Reports and Dashboards). Have a natural curiosity in improving Acquia’s customer engagement and process efficiency. We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

As an organization, Acquia empowers ambitious brands to create digital customer experiences that matter by utilizing the Acquia Digital Experience Platform (DXP) with open source Drupal at its core. You have the opportunity to join a company that values innovation, embraces diversity, and believes in the potential of AI to enhance processes and improve work. You will be the customer's first point of contact for their requests through web-based cases, live chat, and phone interactions. It will be your responsibility to ensure that customer queries are handled, monitored, and resolved in a timely manner. Additionally, you will collaborate with technical and non-technical teams to provide comprehensive assistance and support to customers. - Serve as the primary contact for customer requests and ensure timely resolution - Triage, escalate, and resolve sophisticated challenges for a global customer base - Assist with troubleshooting, provide best practices, and offer product updates or software configurations - Communicate effectively with customers and internal teams with empathy - Collaborate with technical and non-technical teams to maximize product value - Utilize knowledge base articles and internal documentation to assist customers and suggest improvements - Minimum of 2+ years of customer-facing experience at a Tech company - Familiarity with subscription service business models and troubleshooting processes is a plus - Basic understanding of Mac, Linux, and Windows OS - Comfortable with LAMP stack and command line interfaces - Exposure to databases, git basics, site development, PHP development, and/or Drupal skills are advantageous - Exceptional communication skills, both written and verbal - Ability to connect information to people in a clear, concise, and empathetic manner - Strong team player with project coordination experience - Bachelor's degree preferred, ideally in a STEM related field - Flexibility to work in 24/7 hours, weekends during on-call shifts, and holiday coverage,

As a Gainsight Administrator at Acquia, you will play a crucial role within the Revenue Operations team, supporting Customer Success Managers, Account Managers, and Technical Account Managers with platform support, program implementations, reporting, and overall deployment. Your goal will be to enhance customer experiences, expand Gainsight adoption, and drive value for customers throughout their lifecycle. Key Responsibilities: - Collaborate with team members from different departments to innovate and optimize processes. - Set up and manage the Gainsight platform by configuring, deploying, and administering various aspects such as system configuration, reports, dashboards, scorecards, and workflows. - Monitor system performance, data integrity, user activity, and product requests including Program, CTA, Dashboard reviews, and Chair-sides. - Develop training sessions for team members to maximize the use of workflows and share best practices. - Ensure clear documentation and mapping of Customer Success processes. - Design smart rules to analyze customer data and trigger actions for the Customer Success team. - Stay updated on the latest Gainsight features and technology trends to support continuous improvement. Qualifications: - 3 years of total experience with at least 2 years in Gainsight administration. - Background in customer success, Revenue operations, Marketing Operations, or equivalent understanding of key customer success & account management principles. - Proficiency in project management, business analysis, and problem-solving with a systems mindset. - Knowledge of data structures, data modeling, and database management is beneficial. - Possession of Level 2 Gainsight Administrator Certification (Journey Orchestrator and Reports and Dashboards). - Demonstrated interest in enhancing customer engagement and process efficiency at Acquia. Acquia is an innovative organization that leverages AI to enhance processes and achieve goals. The company fosters a culture of continuous learning and collaboration with AI tools. Acquia offers best-in-class benefits including competitive healthcare coverage, wellness programs, flexible time off, parental leave, recognition programs, and more to support employees and their families.,

Senior Software Engineer (Java/Python + Jenkins CI/CD) About Acquia Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world's top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Acquia is seeking a Senior Software Engineer with Java/Python, DevOps CI/CD and Kubernetes expertise who can help lead our efforts for developing, maintaining, monitoring and securing our Platform. As a Senior Engineer, you will be working on DevOps Continuous Integration and Delivery for a wide range of core services, tooling, and automation. You will also be given the opportunity to help refactor and integrate existing architecture for greater automation. As the Senior Software Engineer, you will… work in an agile team, and be able to take over scrum master role, to develop and maintain our new CI/CD pipeline which will be used by multiple products and services at Acquia. utilize your experience in object oriented programming to build and integrate solutions for automation of tasks. help onboard our +50 services, products and components and revolutionize the way we build, test, operate and monitor our cloud-based products and services. maintain an understanding of system functionality and architecture, with a strong focus on the operational aspects of the service (availability, performance, change management, emergency response, capacity planning, etc) collaborate with your team members to review their work and have your work reviewed in turn. work with other teams in deciding, developing integrations with other systems. participate in Scrum software development lifecycle. provide product support to internal and external stakeholders. work in a team environment where your team owns and operates the services you build. You'll enjoy this role if you… like solving complex challenges for scalable, low latency systems enjoy creating solutions for a Cloud native environment enjoy collaborating with multiple stakeholders have a passion for DevOps and related automation What you'll need to be successful… BA/BS in computer science or similar have been involved in building and operating a DevOps CI/CD Pipeline have done object oriented programming in a language like Java or Python 5+ years of DevOps and/or build, release & rollback experience including delivery to production have deep understanding of version control systems (Git, SVN etc.), including branching and merging strategies 3-5 years managing monitor and report systems, and building observability dashboards on application and server performance and scalability issues (examples: SignalFX, New Relic, or other operations monitoring tools) centralized logging experience with Sumologic or similar products understanding of security best practices experience with continuous delivery and integration tools: Jenkins, Github, Artifactory experience writing build automation using object oriented language like Python, Go or Java + Terraform + Unix Shell (bash,ksh) experience with automation/configuration management using Ansible, Chef or Puppet developed code for extensive test coverage, performed continuous deployment in a professional software engineering environment experience on large scale administration of Linux servers knowledge of AWS/GCP products like EC2 or EKS/ECS proficient with container based products like docker and kubernetes. ability to provide after-hours support as needed for emergency or urgent situations Extra credit if you… have excellent communication skills (verbal and written) are able to work in a team and be a team player have knowledge of Drupal, MySQL, Apache and other open source software We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About Acquia Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world's top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Key Responsibilities: Combine and transform diverse data sources using SQL Produce report-ready data tables, by integrating various data sources, complex logic, and business rules Audit and verify data accuracy across a variety of systems Develop a deep understanding of Acquia's internal systems with a focus on data structure and corresponding processes that impact the data Collaborate with stakeholders globally to identify key business questions and develop automated reporting solutions, from data extraction to visualization Establish and maintain best practices, oversee permissions, and ensure security within our Business Intelligence tool, Domo Drive data initiatives by refining processes and data structures to enable scalable reporting solutions Desired Skills: Technical Skills 3-5 years applying advanced SQL/MySQL knowledge for analysis, optimizing queries, and building large-scale datasets (joins, subqueries, aggregations) Proficient in data modeling, Excel, and overall data analysis Experience using a business intelligence tool (Domo, Tableau, PowerBI, etc) for data visualization Familiarity with ETL tools/software and understanding of relational databases, able to effectively join multiple data sources. Experience working with Snowflake for data warehousing and queries Experience with GitHub and dbt Experience with using Salesforce as a data source Familiarity with Atlassian tools (Jira, Confluence) Bachelor's degree in business, management, accounting, economics, statistics, information science or similar Soft Skills Excellent written and verbal communication skills, able to clearly communicate data insights and technical processes to both technical and non-technical audiences Self-motivated and proactive, capable of working independently with minimal guidance and supervision in a global environment Strong multitasking abilities, able to handle multiple projects concurrently and manage time effectively Demonstrated problem-solving, critical thinking, and strong troubleshooting skills Strong attention to detail, with a passion for data quality and completeness Experience in developing stakeholder requirements into actionable plans, effectively breaking down requests into actionable steps. Committed to continuous process improvements, identifying weaknesses in current processes, data, and systems and offering solutions for addressing the identified issues Comfortable working across various time zones We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Key Responsibilities: Combine and transform diverse data sources using SQL Produce report-ready data tables, by integrating various data sources, complex logic, and business rules Audit and verify data accuracy across a variety of systems Develop a deep understanding of Acquia’s internal systems with a focus on data structure and corresponding processes that impact the data Collaborate with stakeholders globally to identify key business questions and develop automated reporting solutions, from data extraction to visualization Establish and maintain best practices, oversee permissions, and ensure security within our Business Intelligence tool, Domo Drive data initiatives by refining processes and data structures to enable scalable reporting solutions Desired Skills: Technical Skills 3-5 years applying advanced SQL/MySQL knowledge for analysis, optimizing queries, and building large-scale datasets (joins, subqueries, aggregations) Proficient in data modeling, Excel, and overall data analysis Experience using a business intelligence tool (Domo, Tableau, PowerBI, etc) for data visualization Familiarity with ETL tools/software and understanding of relational databases, able to effectively join multiple data sources. Experience working with Snowflake for data warehousing and queries Experience with GitHub and dbt Experience with using Salesforce as a data source Familiarity with Atlassian tools (Jira, Confluence) Bachelor’s degree in business, management, accounting, economics, statistics, information science or similar Soft Skills Excellent written and verbal communication skills, able to clearly communicate data insights and technical processes to both technical and non-technical audiences Self-motivated and proactive, capable of working independently with minimal guidance and supervision in a global environment Strong multitasking abilities, able to handle multiple projects concurrently and manage time effectively Demonstrated problem-solving, critical thinking, and strong troubleshooting skills Strong attention to detail, with a passion for data quality and completeness Experience in developing stakeholder requirements into actionable plans, effectively breaking down requests into actionable steps. Committed to continuous process improvements, identifying weaknesses in current processes, data, and systems and offering solutions for addressing the identified issues Comfortable working across various time zones We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.