Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! You’re Someone Who Demonstrates… Passion for the web, open-source, continuous learning, and genuinely helping others succeed Curiosity: When you see a problem, you want to know where it came from, how it got there, and then connect the dots to figure out who’s needed to push forward or resolve Integrity: You’re not afraid to speak up and challenge the status quo; you do the right thing, especially when it's hard, and even when nobody's watching Priority of diversity, equity, and inclusion in your every day to create and sustain an environment of respect What You’ll Be Doing… Serve as the customer’s first point of contact for their requests via web-based cases, live chat, and phone, ensuring they are handled, monitored, and resolved in a timely manner Determine how to best triage, escalate, and/or resolve sophisticated challenges in real time for a diverse, global customer base Assist with preliminary troubleshooting and/or advising best practices across our multi-cloud suite, which may even include product updates or software configurations Craft clear, concise, and courteous communications to a diverse audience, leading our interactions with customers and other Acquians with empathy Collaborate with technical teams (T2-T3 Support, Cloud Ops, Professional Services) and non-technical teams (Customer Success Managers, Account Ops, Billing) to understand the full value of our products Utilize available resources like our knowledge based articles and internal documentation to help customers, then make updates and/or suggestions to keep improving them Requirements Experience: Minimum of 2+ years customer facing experience at a Tech company Familiarity with the subscription service business model, especially in B2B, and/or the troubleshooting process is a plus Technical Skills: Basic understanding of Mac, Linux, and Windows OS Comfortable with LAMP stack and using command line interfaces is required Exposure to databases, git basics, site development, PHP development, and/or Drupal skills will make you stand out! Unparalleled passion for assisting customers by addressing their business/technical challenges Project coordination experience is a plus. Communication Skills: Exceptional ability to connect information to people, both written and verbal, in a clear, concise, and empathetic way Team Player: You acknowledge and appreciate the effort, contributions, and compromises made by/with others. You believe in the common purpose of varying teams and keep them in mind Education: Bachelor’s degree preferred, ideally in a STEM related field Flexible Hours: ability to work in 24/7 working hours and weekends during on-call shifts and holiday coverage We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About Acquia Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world's top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! K8s Software Engineer As a member of the Foundation Services team you will be working on the core services that enable and support all Acquia products to successfully upgrade to the latest and greatest Acquia has to offer. The Foundation Services team utilizes the latest tools, technologies and patterns to solve these complex business problems through the creation and provisioning of highly available and scalable compute clusters built on top of Kubernetes and AWS. These clusters are optimized and hardened to support Acquia's thousands of customers who trust us to deliver their digital brands and experience across the world to millions of users each day. Responsible for Develop features that help evolve the technical direction of the Acquia Platform Work in a DevOps focused team owning and operating the services you create in accordance with service level objectives you define. Working on an Agile Scrum team building shippable product increments that meet the goals set with Product Owners. Participate in the entire software development lifecycle including development, automated test construction, deployment and operations. Develop unit and automated integration tests that give the team confidence to deploy to production on a predictable cadence. Provide product support to internal and external stakeholders. What you'll need to be successful… have 3+ years of software development experience with some exposure to Cloud technologies (AWS preferred) have software development experience in GoLang/PHP/Python and are familiar with navigating unix/linux based operating systems along with shell scripting (Bash). have experience with IaC using Terraform or equivalent have an understanding of distributed systems and API design have an understanding of Docker, K8s or equivalent have excellent verbal and written communication skills have an ownership and end-to-end delivery mindset. We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! K8s Software Engineer As a member of the Foundation Services team you will be working on the core services that enable and support all Acquia products to successfully upgrade to the latest and greatest Acquia has to offer. The Foundation Services team utilizes the latest tools, technologies and patterns to solve these complex business problems through the creation and provisioning of highly available and scalable compute clusters built on top of Kubernetes and AWS. These clusters are optimized and hardened to support Acquia’s thousands of customers who trust us to deliver their digital brands and experience across the world to millions of users each day. Responsible for Develop features that help evolve the technical direction of the Acquia Platform Work in a DevOps focused team owning and operating the services you create in accordance with service level objectives you define. Working on an Agile Scrum team building shippable product increments that meet the goals set with Product Owners. Participate in the entire software development lifecycle including development, automated test construction, deployment and operations. Develop unit and automated integration tests that give the team confidence to deploy to production on a predictable cadence. Provide product support to internal and external stakeholders. What You’ll Need To Be Successful… have 3+ years of software development experience with some exposure to Cloud technologies (AWS preferred) have software development experience in GoLang/PHP/Python and are familiar with navigating unix/linux based operating systems along with shell scripting (Bash). have experience with IaC using Terraform or equivalent have an understanding of distributed systems and API design have an understanding of Docker, K8s or equivalent have excellent verbal and written communication skills have an ownership and end-to-end delivery mindset. We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Role: Product Owner Department: Product Location: India About Acquia Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world's top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Are you passionate about building and scaling products? Do you want to create and improve software that powers thousands of world's biggest web sites? Then join us. About the role… We're in search of a Product Owner to help us grow our Digital Experience Platform and Acquia. As a Product Owner you will have a strong sense of empathy for the user; a high tolerance for ambiguity; the ability to navigate complex, interconnected systems; and demonstrate good instincts for judging as to priority and risk. You will oversee a coordinated, rigorous development approach and will be accountable for on-time product development delivery. Job Responsibilities: Collaborating with internal users to understand and anticipate their needs and translate them into product requirements Managing the teams' backlog to optimize execution of program priorities while maintaining the integrity of the services the teams own Developing user stories Monitoring and evaluating progress at each stage of the process Communicating priorities, timelines and status to R&D and stakeholder communities Participating in Scrum meetings and product increment sprints Skills: In-depth knowledge of Scrum and Agile Software Development Methodology Working knowledge of product development architecture Ability to prioritize effectively Uncompromising focus on excellence Biased towards action and practical solutions Technically proficient enough to earn the respect of a development team Excellent oral communication Ability to work with large, distributed, international teams Preferred Qualifications: 3-5 years of experience as a Product Owner, preferably in delivering enterprise software products or solutions Extensive hands-on knowledge of modern development platforms, Cloud-based solutioning (AWS preferred) CSPO certification preferred Has navigated teams through adverse situations, either successfully or unsuccessfully Well versed in modern development techniques and automated testing strategies We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Acquia runs one of the world's largest Platform as a Service (PaaS) offerings. Our Drupal optimized cloud runs on over 18,000 AWS instances and delivers billions of page views per month, running some of the largest and most mission-critical websites in the world. We are seeking exceptional professionals who desire to deliver world-class performance and reliability while building powerful tools that enable our customers effortlessly to scale their web applications. At Acquia, we are obsessive about providing our customers with security, availability, and scalability that is second to none and are looking for engineers who are equally passionate. Acquia’s products run 100% on Amazon Web Services using EC2, CloudFormation, and various other technologies and best practices. Since each product is built and maintained by its own engineering team, the ideal candidate for this position would need to be proactive in familiarizing themselves with those services and have the ability to coordinate and collaborate with multiple teams. As the Senior Software Engineer, you will... Participate in designing and implementing solutions for modernizing Acquia infrastructure and drive adoption of Kubernetes and Cloud-Native Technologies Design and implement end-to-end container management solution with Kubernetes, Docker Develop secure and performant, world-class modern APIs and Workflows Design and develop Go based Kubernetes operators using the kube-builder SDK Set up Kubernetes as a platform with enterprise-level reliability, availability, scalability and performance requirements Debug technical issues inside a very deep and complex technical stack involving containers, microservices, AWS services across the different layers of a web stack. Work with other teams in deciding, developing integrations with other subsystems. Provide product support to internal and external stakeholders. Contribute to system architecture discussions, lead projects, mentor junior team members, and deliver high quality, tested code. Evaluate new technologies and provide a recommendation to management including planning and execution of proof of concept activities. What You’ll Need To Be Successful… 5+ years of experience in design and Software Development Background and over 2 years of experience in working with Containers and Cloud-Native Development Proficient with Kubernetes/Swarm architecture with hands-on production experience with container technologies and the tools and challenges around them Experience in developing applications using programming languages such as Go, Python, Ruby and shell scripting Proficient with object oriented programming and microservices design patterns Proficient with service discovery, networking in Kubernetes or equivalent, monitoring, logging, scheduling Experience working with AWS services such as - EC2, EBS, ALB, EKS, VPC, S3, WAF etc. Knowledge of CI/CD tools like Jenkins (preferred), Bamboo, Gitlab Experience working with configuration management tools such as Ansible, Terraform, Puppet and Cloudformation Experience operating with TCP/IP, load balancing, security and operating production environments Strong Knowledge on the network layers, varnish and nginx Strong oral and written communication skills Strong team collaboration and leadership skills Familiarity with Agile processes (Kanban, Scrum, etc.) Extra credit if you have… Experience working with any CDN such as - CloudFront, CloudFlare etc. Experience in monitoring and observability with Sumologic/Prometheus/Grafana. Experience working with helm, ingress, cert-manager, autoscaling, external-dns and logging operator in Kubernetes AWS/CKAD professional certification. Qualifications: BS in Computer Science (preferred), or a comparable field of study, or equivalent practical experience We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.