489 Customer Success Jobs - Page 9

What does this role hold for you ? - A Customer Success Manager is responsible for providing exceptional customer service to clients or customers of a company. - Responding to customer inquiries : Responsible for answering customer inquiries, resolving issues, and providing information about products or services. They must be knowledgeable about the company's products and services to provide accurate information. - Handling customer complaints : Must be able to handle customer complaints with patience, empathy, and professionalism. They should be able to resolve complaints effectively, taking appropriate steps to address the issue and ensure customer satisfaction. - Maintaining customer records : Responsible for maintaining accurate and up-to-date records of customer interactions, including inquiries, complaints, and feedback. They may use customer data to improve products or services or identify areas for improvement. - Upselling or cross-selling products or services : Responsible for suggesting additional products or services to customers. They must have a thorough understanding of the company's offerings to make relevant suggestions. - Collaborating with other departments : Needs to collaborate with other departments, such as sales or technical support, to provide comprehensive customer service. They should have strong communication and collaboration skills to work effectively with other teams. - Continuously improving customer service : Should be proactive in identifying areas for improvement in customer service. They may suggest new processes, training programs, or technologies to enhance customer experience. Apply if you have : - Bachelor's degree in Marketing or related field - Willingness to multitask and take new initiatives - Excellent verbal and written communication skills - Creativity and a keen eye for details

As a member of the MTAP team, you will be part of a passionate group dedicated to creating innovative solutions that positively impact people's lives. Our team consists of talented and driven individuals committed to delivering exceptional products and services to our customers. At MTAP, we prioritize diversity and inclusivity in the workplace, ensuring that everyone has the opportunity to thrive. We offer competitive salaries, excellent benefits, and ample room for professional growth and development. We value work-life balance, encouraging our team members to prioritize their well-being and spend quality time with their families. If you are interested in becoming a part of our team, we welcome you to reach out to us. Please share your resume with us so that we can arrange an interview at your convenience. In this role, you will be responsible for performing comprehensive web and mobile application testing using a combination of manual and automation methods to maintain software quality. Collaboration within Agile Scrum teams will be essential to integrate quality assurance early in the development process. You will also participate in requirements and design reviews to ensure testability and alignment with user expectations. Key Responsibilities: - Develop detailed test plans and strategies for web applications in accordance with Agile best practices. - Create, maintain, and execute automated test scripts using tools such as Selenium (Java), Playwright (JavaScript), and Appium for cross-platform testing. - Automate API testing using Postman and Rest Assured to validate system integrations. - Conduct database testing using MongoDB queries to guarantee data integrity and consistency. - Evaluate release quality criteria and provide an impartial assessment of product quality before launch. - Lead testing efforts for multiple products, including developing test strategies, executing tests, and reporting to stakeholders. - Improve automation frameworks by creating new test scripts and optimizing test execution suites. - Collaborate with the Customer Success team to address customer escalations and offer technical support. - Prior experience in the logistics and transportation industry is advantageous. Location: Gurugram Experience: 3-5 years Number of Positions: 2 To apply for this position, kindly send your resume to careers@mtap.in. We look forward to hearing from you and potentially welcoming you to our dynamic team.,

As a candidate for this position, you will have the opportunity to work from preferred locations such as Gurugram, Haryana, India, or Mumbai, Maharashtra, India. To be considered for this role, you should hold a Bachelor's degree or an equivalent practical experience along with a minimum of 2 years of experience in business, advertising, or marketing. Experience in launching and managing paid digital advertising campaigns, particularly in Google Ads and other digital marketing platforms, is highly desirable for this position. Additionally, proficiency in assessing and achieving client success through various business techniques such as effective questioning, objection handling, and engaging promotion is preferred. Previous experience working with channel business, advertisers, agencies, or clients will be beneficial. The ideal candidate should demonstrate the ability to efficiently manage and prioritize a portfolio within an advertising or media business context to drive growth. Moreover, having the skills to craft compelling narratives and utilize storytelling techniques for client engagement will be an advantage in this role. About the job: Businesses across various industries rely on Google's cutting-edge advertising solutions to thrive in today's ever-evolving marketing landscape. In this role, you will bring a sales-driven mindset, a deep understanding of online media, and a dedication to ensuring customer success. Acting as a proactive problem-solver, you will navigate through changes swiftly, devising innovative strategies to consistently deliver exceptional outcomes for both Google and its clients. By establishing trust-based relationships with customers, you will uncover their business needs and provide tailored solutions to help them achieve their goals. Your responsibilities will include understanding client objectives, enhancing campaign performance, promoting Google products effectively, and formulating strategies to meet business and marketing targets. Through your strong influencing and relationship-building abilities, you will deliver high-quality solutions, manage partnerships, and conduct analyses to drive successful business results. By identifying the unique requirements of Google's key clients, you will work towards fulfilling their objectives and securing new business opportunities through Google's advanced advertising solutions. The sales teams at Google Customer Solutions (GCS) are dedicated advisors and skilled sellers who prioritize customer success by leveraging Google's best offerings to support small- and medium-sized businesses (SMBs). As a member of this team, you will collaborate with business owners to contribute significantly to their growth. Together, you will play a key role in shaping the future of innovation for customers, partners, and sellers, while enjoying the journey. Responsibilities: - Achieve quarterly business and product growth targets. - Manage a portfolio of medium and large-size businesses by identifying growth opportunities, managing risks, and developing strategic plans for success. - Collaborate with customers to facilitate annual digital marketing discussions and budgets. - Drive customer growth by providing exceptional customer experiences and meeting their business and marketing objectives. - Engage in stakeholder management and cultivate relationships with customers or agencies.,

As the Head of Customer Success at SuperAGI, you will play a vital role in leading and scaling our Customer Success team. You will be responsible for developing a strategic approach that focuses on enhancing product adoption, ensuring customer retention, and driving long-term revenue growth. Your leadership will be instrumental in crafting a world-class customer journey and fostering strong post-sale relationships to maximize the value our platform offers. Your key responsibilities will include: Strategy & Leadership: - Creating and executing a Customer Success strategy that aligns with company objectives. - Building, managing, and mentoring a high-performing Customer Success team comprising Customer Success Managers, Onboarding specialists, Support representatives, and more. - Overseeing the entire customer lifecycle, from onboarding to renewal and expansion opportunities. Customer Outcomes: - Elevating customer satisfaction levels, retention rates, and advocacy scores. - Driving product adoption and usage by providing effective customer education and engagement. - Collaborating with the Sales and Marketing teams to identify and capitalize on expansion opportunities. Operations & Enablement: - Designing scalable Customer Success processes and playbooks. - Defining and monitoring key metrics such as churn rates, adoption rates, and health scores to ensure accountability. - Acting as the voice of the customer within the organization, influencing product roadmap decisions and go-to-market strategies. Cross-functional Collaboration: - Working closely with Product, Engineering, and Support teams to address customer needs and feedback. - Collaborating with Revenue Operations, Sales, and Marketing departments on customer lifecycle initiatives and revenue targets. To be successful in this role, you should possess the following qualifications: - 7+ years of experience in Customer Success or post-sale leadership roles within the B2B SaaS industry, with a proven track record of leading teams at scale. - Direct experience in managing Customer Success Managers and building Customer Success teams, processes, and metrics from the ground up. - Demonstrated success in improving Net Revenue Retention, reducing churn rates, and increasing product adoption. - In-depth understanding of SaaS business models and key success metrics such as Annual Recurring Revenue (ARR), Net Revenue Retention (NRR), Customer Acquisition Cost (CAC), Customer Lifetime Value (CLTV), etc. - An MBA from a top-tier business school is a requirement for this position. - Exceptional communication skills with an executive presence and the ability to engage effectively with senior stakeholders. - Strong analytical and operational mindset with prior experience using Customer Success platforms and Customer Relationship Management (CRM) systems.,

Clean Harbors Inc. is a NYSE-listed US-based $5.2 billion company founded in 1980 near Boston by Mr. Alan S. McKim, the current Chairman and CEO. With a dedicated workforce of 18,000 employees and over 450 service locations across the U.S., Canada, and Mexico, Clean Harbors provides premier environmental, energy, and industrial services to more than 300,000 customers. The company has been actively involved in addressing major emergency response events in North America, such as the BP Oil Spill, anthrax attacks, avian flu outbreak, and natural disasters like hurricanes and oil pipeline breaks. Clean Harbors India serves as the Global Capability Center (GCC) supporting the parent company with cutting-edge IT solutions and production support. The employees at GCC work collaboratively with global teams to provide 24x7 support in functions like Finance, HR, Procurement, IT, and Operations. The company's vision is to be recognized as the premier provider of environmental and industrial services. Position: Customer Success Assistant Manager Location: Pune Experience: 6+ Years Work Timings: Rotational Shifts (Office-based with global working windows) Job Overview: The Customer Success Assistant Manager will lead and oversee inbound service and sales teams across voice, email, and chat channels. The role requires managing cross-functional teams, driving customer satisfaction, and achieving sales objectives through effective coaching, strategy, and process optimization. The ideal candidate will ensure outstanding customer service while meeting sales targets in a multichannel environment. Key Responsibilities: - Lead, motivate, and develop a team of customer service and sales agents. - Ensure exceptional service delivery across all channels. - Drive sales performance through coaching and enablement. - Optimize customer experience across communication channels. - Monitor team performance metrics and provide insights. - Conduct ongoing training and provide feedback for improvement. - Manage complex customer issues and escalations. - Implement improvements in workflows and systems. - Collaborate with other departments to align strategies and improve customer experience. - Focus on customer retention and relationship enhancement. Qualifications & Skills: - 6+ years of people management experience in Sales or Customer Success field. - Experience with cross-functional global teams. - Quality-oriented with process improvement mindset. - Business-related degree. - Strong leadership, communication, and analytical skills. - Proficiency in MS Word, Excel, and PowerPoint. - Ability to work on multiple projects simultaneously and deliver through teams.,

As Asia's fastest-growing HR technology platform, Darwinbox is dedicated to shaping the future of work through the development of cutting-edge HR technology. With a strong emphasis on enhancing employee experience and ensuring customer success, Darwinbox continuously innovates to deliver the best solutions. Trusted by over 800 global enterprises to manage more than 2 million employees across 100 countries, Darwinbox stands out as a preferred choice in the industry. Darwinbox's advanced HCM suite competes with both local and global players in the enterprise technology sector, including industry giants like SAP, Oracle, and Workday. The company boasts an impressive client portfolio, catering to a diverse range of customers from large corporations to unicorn start-ups such as Vedanta, Mahindra, Glenmark, Adani Wilmar, and DLF, among others. The overarching vision of Darwinbox is to establish itself as a world-class product company originating from Asia. This vision is supported by renowned global investors like Salesforce, Sequoia Capital, Lightspeed Venture Partners, and Microsoft. **Responsibilities:** - Collaborate with Regional Sales Heads to devise and execute sales strategies aimed at generating incremental revenue from existing clients. - Strategically position Darwinbox to secure additional revenue from current clients through business expansion and renewals. - Work closely with customer success teams to ensure the delivery of promised results, thereby cultivating customer loyalty and advocacy for Darwinbox. - Establish and nurture strong relationships with clients to encourage them to share their success stories with potential prospects. - Stay updated on the latest HR technology trends, engage in addressing clients" HR technology requirements through innovative modules, and strengthen client partnerships. - Represent Darwinbox as a leader at industry events and conferences, actively networking and promoting the value proposition of Darwinbox. - Serve as a trusted advisor to CXOs of client organizations, contributing to the definition of Human Capital strategies. **Requirements:** - 10-12 years of relevant experience. - MBA qualification is preferred. - Previous experience in People Advisory or Solution-oriented consulting roles is advantageous. - Comfortable with flexible work schedules and travel requirements. - Proficient in negotiation, communication, time management, and organizational skills. - Candidates with exposure to People Advisory practices, IT Advisory, Shared Services, or enterprise sales will be given preference. - Demonstrated ability to identify customer pain points and offer effective solutions. - Proven track record of engaging with C-level executives and business representatives. - Ability to drive results independently with experience in establishing new business verticals.,

As a Client Relationship Manager at CBS HUB PVT LTD, previously known as Central Books, you will play a crucial role in managing and enhancing the experience of our existing clients. Serving as the primary point of contact for key accounts, your responsibilities will include building and maintaining strong relationships with clients, addressing their queries and issues promptly, and ensuring their satisfaction and engagement. You will also be responsible for onboarding new clients, monitoring client engagement metrics, and identifying opportunities for upselling or cross-selling relevant offerings based on client needs. Reporting to the VP Sales, you will collaborate with internal teams to ensure a smooth transition for new clients and advocate for client feature requests and improvements. Your role will involve conducting regular check-ins, feedback sessions, and performance reviews with clients, as well as maintaining accurate client records in CRM tools and tracking key relationship KPIs. To be successful in this role, you should have a Bachelor's or Master's degree in Business, Marketing, or a related field, along with 6-8 years of experience in client servicing, account management, or customer success, preferably in the EdTech industry. You should have a proven track record of meeting or exceeding revenue targets, strong presentation and negotiation skills, and the ability to engage with senior stakeholders and build long-term relationships. Familiarity with CRM systems and sales analytics tools is essential, along with a high level of initiative, adaptability, and ownership. This is a full-time, permanent position based in Hyderabad, with a day shift schedule from Monday to Friday. The company offers benefits such as health insurance and Provident Fund. If you are proactive, empathetic, and passionate about client relationship management, we encourage you to apply for this role and be a part of our dynamic team at CBS HUB PVT LTD.,

Roles and Responsibilities: Monitor the health of implementation at regular intervals and take proactive initiatives to ensure customer delight. Conduct review sessions with customers to understand their experience of using our products. Identify new features that would help customers get maximum value from the product and relay this to product team Tracking customer issues and bringing in resolutions to ensure customer satisfaction Act as customers voice for Kennects internal team. Build a solid and lasting relationship with the customers Conduct training sessions for end users to increase adoption Our Ideal Candidate Proactive, high on integrity and has a strong desire to learn and apply learnings to help customers succeed. Should be able to adapt to a high paced environment of learning and execution. Should be a team player who strives for excellence & comfortable working both independently and collaboratively Must possess excellent communication and customer-relationship skills. Problem-solving skills and technical aptitude should allow him/her to adapt to new circumstances and learn quickly when facing new problems and challenges. You will be looked upon to set an example for good work procedures and practices. Experience 0.6 months to 1 year Technical skills- SQL, Excel. Advance Excel will be a plus.

MaintWiz is calling Fresh MBAs for roles in Customer Success function. Selected candidates will be working on implementation of Industry 4.0 solutions in Plant Maintenance and Industrial Asset Management. Key client-facing role with ownership of deliverables and KPIs Fully manage product implementations and customer onboarding Conduct regular product and project implementation reviews with customer team Up sell and cross sell MaintWiz services and additional product features Documentation of client processes and mapping to MaintWiz functionality Training of new and existing customer user groups Maintain customer new request pipeline and provide ETA for delivery Managing metrics on Project Delivery, Client Adoption & Engagement Identifying and scoping opportunities for deeper engagement - integrations, value added services and enhancements Mining the account for more opportunities other plants & business units, new functionalities and new technology applications Billing and Collection follow up Develop user manuals for product functionality Provide pre-sales support for new prospect demos Proficiency in English, Hindi and one Regional Language Required

Are you looking for a challenging role where you can truly make a difference Join Siemens Energy in their mission to "energize society" by supporting customers in transitioning to a more sustainable world through innovative technologies and turning ideas into reality. Siemens Energy is involved in expanding renewables, transforming conventional power, strengthening electrical grids, driving industrial decarbonization, and securing the supply chain and necessary minerals, offering products, solutions, and services across the entire energy value chain. Controls & Digitalization is currently seeking a Sales Professional with a solid background in sales and development within Controls, Electrical, and Digitalization in the Power Generation and Oil and Gas Vertical. This role will focus on Utilities, Industrial Power Generation Units, and O&G in the Northern region in the CD vertical. As a Sales Executive, you will be responsible for account management, pipeline development, and overall sales strategy execution. Your responsibilities will include: - Developing a customer-focused strategy and key relationships to drive the Controls & Digitalization message within customer organizations. - Creating and maintaining a viable pipeline from customer interactions for business planning purposes. - Developing and implementing detailed strategies to bring leads through the sales development process to qualified opportunities, contract negotiation, and closure. To qualify for this role, you should have: - A bachelor's degree in engineering with 5 to 8 years of experience in Power plant automation. - 5 to 8 years of experience in front-end sales. - Knowledge of the Power and O&G market space and trends. - Expertise in Power Generation plant controls technology, such as Siemens / Siemens Energy Systems like TELEPERM, SPPA-T3000, or PCS7. - Experience in managing and collaborating with global product teams across multiple geographical locations and time zones. In addition, you should possess exceptional communication skills, be data-oriented, sharp, passionate, and forward-thinking. You should thrive in a fast-paced environment, have a willingness to travel, and be proficient in MS Office tools. At Siemens Energy, you can expect a rewarding career with international opportunities and a diverse inclusive culture. Join a team of phenomenal minds from diverse backgrounds and contribute to making a difference in the business while creating a better customer experience. If you are ready to make your mark in the exciting world of Siemens, apply now for this challenging and future-oriented role.,

You will play a pivotal role as a Senior Customer Success Manager at Contlo, a cutting-edge AI marketing platform dedicated to empowering modern businesses through the utilization of their brand's generative AI Model. Your primary focus will revolve around ensuring the successful onboarding and retention of our customers, particularly within the D2C and Ecommerce sectors. If you possess a genuine passion for AI technology and a firm commitment to customer success, we are eager to have you on board. Your key responsibilities will include: Customer Onboarding: - Assisting new customers throughout the onboarding process to facilitate a seamless transition and ensure a comprehensive grasp of our offerings. - Conducting onboarding sessions and training to enable customers to maximize the utility of our platform effectively. Customer Success and Retention: - Cultivating a profound understanding of our customers" business objectives, challenges, and requirements. - Serving as the primary point of contact for addressing customer inquiries, issues, and escalations promptly and efficiently. - Proactively engaging with customers to gauge their product usage, pinpoint opportunities for enhanced value, and optimize their experience. - Regularly conducting check-ins and business reviews with customers to evaluate their satisfaction levels and achievements with our products. Cross-functional Collaboration: - Collaborating with various teams such as Sales, Product, and Support to champion customer needs and deliver seamless solutions. - Relaying customer feedback to internal teams to drive product enhancements and refinements effectively. Qualifications and Experience: - A Bachelor's degree in Business, Marketing, or a related field is preferred. - 5-6 years of experience in a client-facing capacity, ideally in Customer Success, Account Management, or Customer Support. - Exceptional interpersonal and communication skills, both written and verbal. - Possessing an empathetic and customer-centric approach with a genuine desire to help customers thrive. - Strong problem-solving abilities to navigate challenges and devise optimal solutions. - Detail-oriented and well-organized, capable of managing multiple client relationships efficiently. - Prior exposure to SAAS startups would be advantageous. - Familiarity with the D2C/Ecommerce industry is highly desirable.,

Bureau is an all-in-one platform for identity decisioning, fraud prevention, and compliance requirements, trusted for enhancing security and compliance. At Bureau, we simplify identity management for businesses, celebrating homegrown leaders and fostering an open-door policy where your voice matters, ideas flourish, and potential knows no bounds. Our core values of confidence, growth, customer obsession, and speed drive us to put our best foot forward every day, serving as a launching pad for your professional growth. As a Sales Manager at Bureau, you will be responsible for owning customer relationships post-sales, ensuring long-term success, value delivery, and account expansion. Leading and scaling a high-performing team, your focus will be on deepening customer partnerships and driving revenue growth through strategic account development. **Responsibilities:** - Build, lead, and mentor the Account Management team to deliver a best-in-class customer experience. - Drive customer retention, satisfaction, and revenue growth across key accounts. - Develop strategic plans for top customers, including QBRs, product adoption roadmaps, and upsell opportunities. - Act as the executive sponsor and escalation point for high-value clients. - Collaborate cross-functionally with Sales, Product, and Engineering to translate customer feedback into roadmap priorities. - Define and monitor key account health metrics to proactively manage risk and identify expansion potential. - Establish scalable processes, playbooks, and success metrics for account management. - Represent Bureau at client meetings, events, and in contract renewals/negotiations. **What You Bring:** - 8-10 years of experience in Account Management, Customer Success, or Strategic Partnerships in SaaS/Tech. - Proven track record of managing large enterprise accounts and driving renewals and upsells. - Deep understanding of SaaS business models, customer lifecycle, and stakeholder management. - Excellent interpersonal, negotiation, and problem-solving skills. - Strategic thinker with a hands-on and data-driven approach. - Experience working in fast-paced startups and navigating ambiguity. **Nice to Have:** - Experience in identity, fraud prevention, fintech, or regulatory tech domains. - Familiarity with CRM tools (e.g., Salesforce, Gainsight, HubSpot). - Exposure to global markets and clients. At Bureau, your growth is our responsibility. We prioritize learning and development over material perks and encourage continuous growth. Our flat structures foster freedom, allowing collaboration with anyone, job rotations, project transitions, and open expression of opinions. With a nurturing environment and specialized programs like ElevateEngg, we cultivate homegrown leaders where interns grow into impactful leadership roles over time. **FAQs:** - **Hiring Process:** We start with a friendly chat to align goals, followed by 2-3 discussions diving into real-world examples. We ensure a great fit with our culture and values. - **Improving Chances of Getting Hired:** Understand Bureau's mission and the role, connect your past work with the role, and keep your resume concise and relevant. - **Approach to Diversity and Inclusion:** We believe in a diverse and inclusive culture where every voice matters. We focus on diverse referrals, inclusive hiring, and offer special leaves to support our team's growth. - **Learning and Growth Opportunities:** You'll have access to learning resources, mentorship, and exciting projects to level up in your career. We are committed to helping you grow and encourage continuous learning.,

As the Program Manager for the Project Management Office (Service), you will play a crucial role in ensuring strategic and operational excellence within the service organization to achieve or exceed defined Key Performance Indicators (KPIs). Your responsibilities will include deploying global service portfolios and processes to enhance customer experiences, drive satisfaction, and foster sustainable growth. Central to your role will be leading digital transformation initiatives, enhancing operational efficiency, and maximizing technology platforms for service delivery. Your role will demand a high degree of self-organization and a focus on practical execution over abstract models. Experience with Agile methodologies such as Scrum, along with a strong software-oriented mindset, will be valuable in driving productivity, streamlining initiatives, and managing complex digital service programs. Key Responsibilities: 1. **Operational Efficiency & KPI Delivery**: - Lead the service operations team to meet or exceed established Service KPIs. - Identify and implement efficiencies to enhance productivity, quality, and cost-effectiveness. - Review operational performance against industry and internal benchmarks. 2. **Implementation of Global Service Portfolio**: - Develop a comprehensive framework for global digital service sales, deployment, and operations. - Streamline execution by defining roles, interfaces, and challenging existing procedures. - Monitor service quality and ensure alignment with global standards. 3. **Strategy Execution & Performance Management**: - Drive global and regional service strategies for long-term sustainable growth. - Conduct performance reviews, define corrective actions, and ensure target achievement. - Measure progress on strategic KPIs and provide data-driven insights to regional leadership. 4. **Digital Transformation & Tools Adoption**: - Foster adoption of digital tools for enhanced transparency, efficiency, and customer experience. - Transition operations to predictive and remote digital service models. - Identify automation opportunities to reduce costs and improve margins. 5. **Customer-Centric Service Excellence**: - Build and lead a service team focused on delivering value and ensuring customer success. - Monitor customer feedback and satisfaction metrics to drive improvements. - Establish effective escalation and resolution mechanisms to maintain high service levels. 6. **Team Leadership & Development**: - Encourage cross-functional collaboration and shared ownership for delivery. - Coach and empower service managers and teams for local execution. - Cultivate a culture of continuous improvement, collaboration, and digital-first thinking. Qualifications and Experience: - Bachelor's or Master's degree in Engineering, Business Administration, or related field. - 10+ years of experience in service delivery, operations, or customer success. - Proven leadership in managing distributed service teams and implementing global strategies. - Familiarity with Agile methodologies and PMP or PMI certification is desirable. - Strong budget, cost, and profitability management skills. - Willingness to travel periodically. Join us in Kalwa and be part of a team shaping the future with impactful projects across cities and countries. At Siemens, we value diversity and welcome applications from individuals of all backgrounds. Our decisions are based on qualifications, merit, and business needs. Embrace curiosity and imagination to help us create a better tomorrow. To learn more about Smart Infrastructure, visit: [Smart Infrastructure at Siemens](https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html). Explore career opportunities at Siemens on [Siemens Careers](www.siemens.com/careers).,

As you consider applying for this role, we kindly request you to share your updated resume and confirm your interest at your earliest convenience. The work model for this position is Fully Onsite at Sector 59, Noida. The timings for this role are in EST Shift, from 6:30 PM IST to 3:30 AM IST (Night Shift). Additionally, cab facility and one-time meal facility will be provided. In this role, you will be responsible for managing a portfolio of existing client accounts, focusing on maintaining strong, long-term relationships. You will need to understand the business needs of clients and identify opportunities for upselling and cross-selling. As the main point of contact for client inquiries and concerns, you will be expected to provide ongoing communication and support. Collaboration with internal teams such as product, customer support, and marketing will be essential to ensure client success. Developing account plans, conducting regular review meetings with clients, monitoring account health metrics, and proactively addressing churn risks are key responsibilities. Meeting or exceeding growth and retention targets for assigned accounts will be crucial. It is important to maintain up-to-date records in CRM systems and generate regular account status reports. Required Skills & Experience: - Proven experience in account management, customer success, or inside sales. - Strong interpersonal and communication skills with a customer-first mindset. - Ability to build rapport and trust with diverse stakeholders. - Knowledge of the sales process and ability to identify upselling opportunities. - Experience with CRM tools such as Salesforce, HubSpot, or similar. Preferred Qualifications: A Bachelor's degree in business, Marketing, or a related field is preferred for this role. US Tech Solutions is a global staff augmentation firm that offers a wide range of talent on-demand and total workforce solutions. To learn more about US Tech Solutions, please visit www.ustechsolutions.com. If you are interested in this opportunity, we look forward to hearing from you! Recruiter Details: Name: Simran Email: simran.sharma@ustechsolutionsinc.com Internal Id: 25-02679,

iamneo is a B2B Edtech Enterprise SaaS start-up that was founded in 2016. Specializing in providing Talent Upskilling, Talent Assessment, and Talent Transformation solutions for the ITeS, BFSI, and Education industries, our key value propositions include IT Upskilling and IT Skill Assessments with auto-evaluation capabilities at scale. As a bootstrapped-profitable company with a remarkable YoY growth rate of 100%, we have onboarded prestigious corporate clients such as WIPRO, LTIMindtree, HCLTech, Virtusa, Hexaware, Gallagher, and more than 35 other customers. In the education sector, esteemed institutions like Manipal University, VIT, SRM, BITS Pilani, and 150+ institutes have embraced our solutions for digitally transforming their on-premises labs into Full Stack cloud labs with auto-evaluation technologies. We are currently seeking an energetic and detail-oriented Client Account Manager to join our team. In this role, you will be instrumental in supporting our client projects, collaborating closely with cross-functional teams, and aiding in the delivery of top-quality service to our clients. Requirements: - Educational background, preferably in the fields of computer science or engineering for technical project managers - Familiarity with the university placement process and the significance of training and assessment in student preparation - Technical background with an understanding or hands-on experience in software development and web technologies - Excellent client-facing and internal communication skills, both written and verbal - Strong organizational skills, including attention to detail and multi-tasking abilities - Proficiency in Microsoft Office - Willingness to travel, primarily to support clients in your base location - Prior experience in ed-tech organizations is a plus Location Options: Gujarat Responsibilities: 1. Project Support: Collaborate with our teams, clients, and vendors to ensure smooth project execution by gathering client requirements, scheduling assessments, and coordinating with content and development teams to deliver courses on time. 2. Onboarding of Learners: Lead the onboarding process for new learners to ensure a positive start for them in the program. 3. Documentation & Progress Tracking: Maintain organized project documentation, keep clients informed about progress, and contribute to developing reports that monitor milestones and completion rates. 4. Learner Progress Reporting: Regularly assess and compile learners" progress to provide clients with clear insights into their development and achievements. 5. Client and Stakeholder Relations: Build strong relationships with clients and stakeholders by addressing issues promptly and professionally to maintain client satisfaction. This role offers a diverse experience, including travel opportunities and working with clients across India. If you are looking for a dynamic position with growth potential, apply now to kickstart your journey in Customer Success with us!,

As a founding member with our client, a well-funded AI-driven ad tech company, you will have the opportunity to build a success story for yourself and the organization. Headquartered in San Francisco, our client operates globally across the U.S., EMEA, and APAC regions. Focused on mobile advertising solutions utilizing proprietary neural network models, the company processes over 5 million ad requests per second from more than 10 billion devices worldwide. Your role will involve managing the entire sales cycle, from customer identification to prospecting and closing deals. You will be responsible for presenting programmatic advertising solutions to key decision-makers at mobile app companies, consumer brands, and media agencies. Securing new business contracts and ensuring successful client onboarding will be essential tasks. Furthermore, you will leverage marketing resources such as content, events, and account-based marketing to close deals and enhance brand awareness. Attending industry events and conferences will also be part of your responsibilities, requiring a self-starter mindset to balance short-term goals and long-term growth for aggressive regional expansion. Staying updated on the latest mobile advertising industry trends and meeting quarterly and annual revenue targets will be crucial for success, achieved through a deep understanding of the company's solution suite. The ideal candidate for this role will possess 8+ years of sales experience in programmatic advertising, with a strong preference for experience in mobile DSPs, User Acquisition, and Retargeting. A deep understanding of mobile marketing strategies and technologies, including user acquisition, retargeting, DSPs, ad networks, exchanges, SSPs, SKAN, and attribution is required. An established network of relationships with app marketers or media agencies across India is preferred. A strategic and consultative sales approach, strong communication and presentation skills, and an entrepreneurial mindset are essential qualities. This role requires a team-oriented individual who can effectively collaborate across internal teams, including Customer Success, Product, and Marketing. Being highly self-motivated and proactive, with the ability to work independently and drive results, is critical. In return, this role offers industry-leading compensation and a fast-tracked growth charter. If you are excited by the challenge of not just an AE role but an opportunity to 10X the business, we encourage you to apply. Contact: Sahil Gupta Quote job ref: JN-062025-6772621,

As an integral part of the MTAP team, you will be involved in performing Web & Mobile Application testing using both manual and automation approaches to ensure the quality of software products. Collaborating within Agile Scrum teams, you will play a crucial role in integrating quality assurance early in the development lifecycle. Your participation in requirements and design reviews will be essential to ensure testability and alignment with user expectations. Your responsibilities will include developing comprehensive test plans and strategies for web applications, following Agile best practices. You will design, develop, and maintain automated test scripts using tools such as Selenium (Java), Playwright (JavaScript), and Appium for cross-platform (Web & Mobile) testing. Additionally, you will automate API testing using tools like Postman and Rest Assured to validate system integrations. Conducting database testing using MongoDB queries will be part of your routine to ensure data integrity and consistency. You will also monitor release quality criteria and provide an unbiased assessment of product quality before release. As a key member of the team, you will lead testing efforts for multiple products, including test strategy creation, execution, and stakeholder reporting. Your role will involve enhancing automation frameworks by developing new test scripts and optimizing execution suites. Working closely with the Customer Success team, you will resolve customer escalations and provide technical guidance when required. Experience in the logistics and transportation domain would be considered a valuable asset. Location: Gurugram Experience: 3-5 yrs No. of Positions: 2 If you are passionate about ensuring software quality, thrive in a dynamic work environment, and possess the required experience, we would love to hear from you. Please share your resume at careers@mtap.in.,

As an Individual Contributor at P40 level, you will play a crucial role in assisting large enterprises in leveraging Adobe Experience Cloud solutions. Your primary responsibility will be to act as a Technical Account Manager (TAM), establishing and nurturing strong relationships with top-tier customers. Your technical expertise will be instrumental in supporting their operational well-being and maximizing their investment in Adobe solutions through the adoption of new functionalities. Your role as a Technical Account Manager will involve providing proactive technical leadership, personalized knowledge sharing, and strategic insights across various aspects of people, processes, and technology. You will be tasked with developing and executing a customer strategy that is vital for the success of their solution stack. This includes driving adoption, mitigating risks, and ensuring alignment across customer executives and decision-makers. Key Responsibilities: - Serve as the primary technical point of contact for customers, guiding them through the lifecycle of using Adobe solutions and collaborating on mutual action plans. - Identify and address strategic technical risks and opportunities, working with the extended Adobe team to deliver mitigation and improvement plans. - Facilitate clear communication and governance with internal and external executive teams, ensuring alignment on engagement status and outcomes. - Understand customer business cycles, technical roadmaps, and goals to deliver proactive technical solutions that add value to the customer's business. - Advocate for customers within internal Adobe teams, optimizing their investment and driving innovation and process improvement. - Collaborate with various internal collaborators at Adobe to support customer success and ensure optimal solutions. Requirements for Success: - Bachelor's Degree in a related technical field. - 11+ years of experience in senior roles related to consultative, customer service, customer success, or digital marketing technology. Internal Opportunities: Embrace creativity, curiosity, and continuous learning as integral parts of your career growth at Adobe. Ensure you update your Resume/CV and Workday profile to highlight your Adobe experiences and volunteer work. Explore internal mobility opportunities and prepare for interviews to make the most of your career growth at Adobe. Join Adobe to be part of a globally recognized work environment that fosters growth and collaboration. Benefit from ongoing feedback and support your career development through unique initiatives like the Check-In approach. If you are driven to make an impact, Adobe offers a rewarding environment for your professional journey. Visit the Adobe Life blog to hear from employees about their experiences and discover the meaningful benefits we provide. Adobe is committed to accessibility for all users. If you require accommodation to navigate our website or complete the application process due to a disability or special need, please contact accommodations@adobe.com or call (408) 536-3015.,

Greetings from Health & Treatments India! We are currently seeking Physician Executives/Call Center Executives (dual role) who possess 1-4 years of experience in the Healthcare Industry along with exceptional communication skills. This is a full-time, permanent position in the Customer Success, Service & Operations department with a role category of Voice/Blended. Ideal candidates for this role should have a qualification of UG - Arts & Science, B.Sc Physician Assistant, B.Sc Nursing, Diploma Nursing, or B.Sc Allied Health & Science. The responsibilities of this position include managing day-to-day activities such as Doctor Enrollment Process, Scheduling Doctor and Patient Appointments, LAB Investigation Appointments, Collecting Patient Medical History and Details, Coordinating during Consultation, Taking Pharmacy Orders and Coordinating with Pharmacist and Support Team, Coordinating with Home Care, Ambulance, and Insurance, Call Centre Operations, Insurance Verification and Billing Assistance, and Patient Assistance and Support. If you are interested in this opportunity, please feel free to reach out to us via phone at 9363745004 or email at careers@hti.world. We look forward to hearing from potential candidates who are passionate about healthcare and customer service. #Hiring #HTI #HealthandTreatmentsIndia #PhysicianExecutives #CallCenterExecutives,

The Customer Excellence Manager is responsible for overseeing various aspects related to customer data integrity, contract management, customer satisfaction metrics, and engagement initiatives. This role entails strong collaboration skills, strategic thinking, and a commitment to enhancing customer experiences. In terms of customer data integrity, the Manager will collaborate with regional teams to ensure the completeness and accuracy of customer and outlet master data. Implementing processes and best practices for data governance to maintain high data quality standards is crucial. Furthermore, ensuring that all customer contracts for the upcoming year are signed in accordance with the defined Delegation of Authority Guidelines (DAG) and monitoring contract timelines to ensure compliance are essential responsibilities. Regarding customer engagement, the Manager will lead the customer Net Promoter Score agenda from strategy definition to response capture. Collaboration with stakeholders to analyze feedback, identify trends, and develop actionable insights to enhance customer satisfaction is key. Defining the vision and guidelines for the Customer Engagement program, including customer selection, tiering, and engagement strategies, and overseeing the end-to-end execution based on established guidelines to foster deeper customer relationships are vital components of the role. In terms of customer centricity, the Manager will engage with relevant stakeholders across the organization to share insights, drive alignment, and implement customer experience improvement initiatives. Strategies will be devised to cultivate a culture of customer-centric teams, promote approaches that empower employees to prioritize customer needs, and foster collaboration between teams. Analyzing the effectiveness of customer growth and engagement strategies through various studies, utilizing data-driven insights to recommend enhancements, and developing reports and dashboards to track key customer metrics, NPS trends, and program outcomes are integral aspects of the role. The ideal candidate for this position should hold a Bachelor's degree in business administration, Marketing, or a related field, with a master's degree preferred. Proven experience in customer relationship management, customer success, or a related field is required. Strong project management skills, excellent communication and interpersonal abilities, analytical thinking, problem-solving skills, proficiency in Excel, experience in working collaboratively with cross-functional teams, managing complex projects, flexibility, strong organizational and time management skills, and familiarity with NPS methodology and customer engagement programs are highly desirable.,

As the Director, Network Customer Success, Services AP, your primary focus will be to ensure that our customers achieve their desired outcomes and maximize the value of our products and services. You will be part of a new Regional Customer Success team that plays a crucial role in advocating for the customer experience, providing strategic support, and nurturing long-term relationships. Collaborating with cross-functional teams, including Network Services, Account Management, Sales, Product, Technical Account Managers, and support/delivery teams, you will work towards enhancing customer satisfaction and retention. By proactively engaging with customers and providing personalized services, your efforts will contribute to driving customer success and the overall growth of our organization. Your responsibilities will include: - Cultivating strong customer partnerships by understanding their business needs and ensuring value realization during product launch and post-sale. - Identifying optimization opportunities to drive customer value and strategic goals. - Leveraging Mastercard Services offerings to achieve customer goals and realizing value propositions. - Developing training materials and playbooks to support customer priorities and the Customer Success value proposition. - Building and energizing a high-performing team, nurturing an inclusive culture, and focusing on talent development. - Working with Technology, Financial Services, Acquirers/Processors, Service Providers, and digital platform partners. - Developing sustainable customer success strategies aligned with organizational goals. - Analyzing customer metrics to drive initiatives that contribute to mutual profitability and growth. - Leveraging insights from market analysis to drive innovation and sustain competitive advantage. - Building and maintaining relationships with key stakeholders across the organization. To excel in this role, you should have advanced experience in customer success, a successful track record in developing customer strategies, and the ability to translate technical capabilities into effective solutions. Your innovative thinking, relationship-building skills, and ability to drive value for customers will be essential in driving the success of our network products. If you are passionate about customer success and have a proven record of building and maintaining successful partnerships, we invite you to join our team and contribute to the growth and success of our organization.,

As the VP of Product Management at Flexmoney Technologies Pvt. Ltd in Mumbai, you will have the opportunity to contribute to the mission of Democratizing and Simplifying Consumer Finance. Flexmoney's digital finance platform empowers retailers, e-commerce merchants, and other commerce partners to offer instant digital affordability options from trusted lenders seamlessly. Your role will involve leading the product strategy and development efforts to ensure our products maintain a competitive edge in the market. Your responsibilities will include: 1. Demonstrating a passion for building great products by having deep customer empathy, attention to detail, and a strong sense of ownership to deliver market-leading products in the digital credit space. 2. Developing and executing a comprehensive product roadmap aligned with the company's strategy and long-term vision, prioritizing features based on market demands and company objectives. 3. Building a high-performance product team by attracting, incentivizing, and retaining top talent across various roles in the product organization, fostering a culture of innovation and continuous improvement. 4. Staying informed about emerging market trends in India, such as Digital Public Infrastructure, to inform product development and strategy, and forming partnerships with market participants. 5. Representing Flexmoney to external stakeholders effectively, including partners, key accounts, and investors as a senior member of the leadership team. 6. Taking full ownership of the product's success, including building teams for Product Support and Customer Success in collaboration with Sales. 7. Leading a Pre-Sales team to support business teams in the sales process and provide clients with a deep understanding of our offerings. Qualifications: - Bachelor's or Master's degree in Computer Science or a relevant field; an MBA or equivalent qualification is a plus. - 15+ years of experience with 8+ years in a product leadership role and a deep product management background. - Proven success in building and leading high-performing product teams and delivering innovative products. - Strong understanding of product development methodologies and best practices. - Excellent strategic thinking and analytical skills. - Outstanding interpersonal and communication skills to collaborate effectively across departments. - Results-driven mindset with a track record of revenue growth and achieving P&L targets. - Strong business acumen and a passion for staying updated on industry trends. - Experience in building digital lending products and/or shipping B2B2C products is advantageous. If you are a seasoned product leader with a strong foundation in product management, a history of team-building success, and a drive to create a lasting competitive advantage for a company, we invite you to apply for this impactful role at Flexmoney Technologies Pvt. Ltd.,

As a Customer Success Associate at Great Manager Institute in Mumbai, India, you will play a crucial role in driving sales for our tech-enabled people leadership development platform. Your primary responsibility will be to acquire new clients through various channels such as direct contact, outbound calls, word-of-mouth, and by leveraging marketing-generated leads. Your main duties will include familiarizing yourself with all products and services offered by Great Manager Institute, reaching out to potential clients through cold calls and emails, setting up meetings between clients and Sales Executives, and nurturing existing client relationships to ensure retention. You will be fully accountable for the end-to-end lead closure process, from acquiring new leads to finalizing contracts and invoices. In addition, you will be tasked with identifying upsell and cross-selling opportunities, as well as coordinating closed-door events nationwide aimed at lead generation and brand-building with CXOs from prominent organizations. To excel in this role, you should have at least one year of experience in B2B sales for a services company, a willingness to engage with high-level executives, proficiency in prospecting techniques like cold calling and cold emailing, strong communication and negotiation skills, a results-driven mindset, and a proven track record of meeting sales quotas. This is a full-time, permanent position with benefits such as health insurance, internet reimbursement, paid sick time, performance bonuses, and yearly bonuses. The work schedule is during the day shift, fixed from Monday to Friday. If you are passionate about sales, enjoy building relationships with key decision-makers, and have a knack for driving business growth, we encourage you to apply and share your current CTC. Experience in B2B sales for at least one year is preferred for this role.,

The role of a customer support team member involves providing 24/7 high-quality customer engagement and ensuring a seamless experience for customers. As the primary point of contact, you will be responsible for addressing customer inquiries, resolving product-related issues, and guiding users through technical challenges. Your exceptional technical support skills will be crucial in responding promptly to inbound queries, offering step-by-step guidance, and providing timely updates on open issues. You will play a key role in investigating and troubleshooting product-related issues in real-time, collaborating with cross-functional teams to ensure swift resolution and high levels of customer satisfaction. Additionally, your contribution to creating comprehensive product documentation, tutorials, and FAQs will empower the team and enhance self-help capabilities. Testing new features within the test environment will be part of your responsibilities to gain a better understanding of the product. Regular status updates and periodic meetings with clients will help keep them informed. Adhering to the escalation matrix promptly is essential to ensure that customer issues are addressed within the specified Service Level Agreement (SLA). Maintaining Key Performance Indicators (KPIs) and Key Result Areas (KRAs) to align with organizational targets and goals is critical. Adherence to Standard Operating Procedures (SOPs) will ensure that the team consistently provides resolutions under established standards. Your excellent verbal and written communication skills will enable you to convey technical information clearly to non-technical users and ensure that technical terms are understandable. Moreover, your strong problem-solving skills, attention to detail in issue resolution, customer-focused mindset, and technical aptitude to understand and explain complex product features will be valuable assets in this role. Previous experience in customer support or a related field, along with familiarity with ticketing systems and other support tools, will be beneficial in streamlining issue resolution processes. Collaboration in a team environment and the ability to adapt to evolving product requirements are essential. Your eagerness to learn about the product and its capabilities will contribute to your success in this role. Your ultimate goal will be to drive customer satisfaction and ensure a positive and supportive experience for users.,

The ideal candidate for this role is a passionate, self-motivated, and detail-oriented team player committed to the success of customers. As a Hotel Revenue Manager, you will focus on growing and developing existing clients while generating new business through the identification, implementation, and execution of innovative strategies. Hotel revenue managers play a crucial role in setting prices effectively in both high and low seasons to ensure profitability and achieve strategic goals. Selling hotel rooms presents a unique challenge where each day begins with a finite number of available rooms that need to be sold before they perish. It is essential to fill rooms with the right customers at the right time and price. The role of a hotel revenue manager involves continuously solving the dynamic puzzle of balancing occupancy and Average Daily Rate (ADR). By analyzing extensive data, such as booking patterns and guest reviews, revenue managers help hotels capitalize on peak periods and maintain a consistent flow of guests during slower times. Maximizing value goes beyond just filling rooms; revenue managers must anticipate future trends, local events, competitor pricing, and global economic shifts. Their strategies need to be adaptable to the ever-changing market conditions to stay competitive. In the digital age, revenue managers need to navigate online travel agencies and guest review platforms while optimizing distribution channels to ensure the hotel's visibility and appeal to a global audience. Their expertise is vital in attracting guests and optimizing profitability in an industry with slim margins and fierce competition. Overall, the role of a skilled hotel revenue manager is indispensable in ensuring that hotels not only attract guests but do so in a manner that maximizes profitability and sustains a competitive edge in the market.,