830 Customer Success Jobs - Page 9

As a Junior SaaS Sales Representative at SurveyHeart, you will play a key role in our sales team by engaging with potential customers, understanding their needs, and demonstrating how our solutions can benefit their operations. Your primary responsibilities will include market outreach, customer engagement, customer success, and ensuring customer satisfaction. In terms of market outreach, you will be tasked with identifying and researching potential clients through various channels such as online research, social media, and industry events. You will reach out to prospects via phone calls, emails, and meetings to introduce our SaaS solutions. Additionally, you will participate in relevant eve...

As a Key Account Manager (KAM) located in Goregaon East, Mumbai, you will be responsible for nurturing and expanding relationships with existing clients in various sectors such as Pharma, Frozen Food, Chemical, Dairy, and Quick Commerce. Your primary focus will include ensuring contract renewals, identifying upselling opportunities, and driving revenue growth from current accounts. You will play a crucial role in maintaining high customer satisfaction levels, fostering strong client relationships, and maximizing account value through strategic initiatives. Your key responsibilities will involve managing key client relationships, securing contract renewals through exceptional service delivery...

As a Vendor Success Associate at Bottomline, you will play a vital role in collaborating with internal teams to identify and address escalation risks, ensuring revenue retention and positive outcomes. Your focus will be on developing and sharing best practices to enhance the quality, effectiveness, and efficiency of our processes. To thrive in this role, you must possess the ability to manage multiple priorities in a fast-paced environment effectively. Your genuine interest in assisting customers, coupled with empathy and patience, will be key when addressing inquiries and issues. A positive attitude, drive for excellence, and proactive nature are traits that will set you up for success in t...

As a Customer Success & Sales Specialist in Enterprise IT Software with 24 years of experience in enterprise software sales or customer success, you will play a pivotal role in managing enterprise-level IT software clients to ensure high satisfaction and drive revenue growth. Your responsibilities will revolve around end-to-end client lifecycle management, including on-boarding, retention, up-selling, renewals, and account expansion. Your expertise will be crucial in acting as a trusted advisor to C-level stakeholders, taking charge of both the relationship and commercial outcomes. Your key responsibilities will include: - Customer Success & Engagement: Taking ownership of client on-boarding...

Darwinbox is a rapidly growing HR technology platform in Asia, dedicated to shaping the future of work through the development of cutting-edge HR tech solutions. With a strong emphasis on enhancing employee experience and ensuring customer success, Darwinbox continually innovates its offerings. Trusted by over 900 global enterprises spanning 116+ countries, Darwinbox serves a user base of 2.5 million+ employees. The advanced HCM suite by Darwinbox competes with both local and global players in the enterprise technology sector, including industry giants like SAP, Oracle, and Workday. Among its diverse clientele are renowned organizations such as Nivea, Starbucks, DLF, Crisil, CRED, Vedanta, M...

As a Customer Support Manager at NetScore Technologies, you will play a crucial role in leading customer satisfaction and success initiatives. Your primary responsibility will be to build and manage robust customer support systems to enhance customer relationships and drive retention. You will focus on post-go-live onboarding, maintaining strong customer relationships, and identifying opportunities for upsell/cross-sell. Your key responsibilities will include: - Building and managing customer support systems, including ticket categorization, FAQs, help portals, CSAT/NPS, and analytics. - Leading post-go-live onboarding to ensure effective product utilization. - Maintaining and strengthening ...

As an AEC Industry Focused Partner Development Manager, your role involves fostering strategic partnerships within specific industry verticals and with Partners to drive business growth and market presence. Collaborating with Partner Managers, cross-functional teams, and channel partners, you will identify and develop industry-focused opportunities, programs, and initiatives that align with the company's objectives. You will be responsible for developing and executing strategies to target specific industry verticals, identifying growth opportunities, and market trends. Identifying and onboarding strategic partners within the industry verticals to expand business reach and drive mutually bene...

We are seeking a dynamic and strategic Commercial Business Development lead to drive revenue growth for Process Automation solutions. Your primary focus will be on expanding market awareness, influencing key decision-makers, and driving adoption among EPCs, OEMs, and industrial end-users with the goal of increasing sales growth in DCS, PLC, IoT, Digital, Cybersecurity, and Softwares. Your key responsibilities will include direct sales through customer engagement to promote, prescribe, and close deals. You will be responsible for identifying and initiating relationships with accounts that align with Next Gen Automation capabilities, as well as collaborating with broader sales and technical te...

As a Strategic Account Executive at Microsoft, you play a vital role in serving as a critical interface to the company's most valued customers in the digital age. You are instrumental in driving Microsoft's competitive ambitions as traditional sales engagement methods have evolved, and customers are seeking expansive partnerships with the company. Your success in this role hinges on being ultra-resourceful, a master orchestrator of virtual teams, and exceptionally curious to listen and learn from customers. These attributes enable you to advise confidently and elevate the business of your customers. In this position, you will have the opportunity to accelerate your career by driving business...

About the Company HighRadius is a well-known provider of cloud-based Autonomous Software for the Office of the CFO, with a track record of transforming critical financial processes for over 800+ leading companies globally. Trusted by prestigious organizations such as 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius specializes in optimizing order-to-cash, treasury, and record-to-report processes. The company has received back-to-back recognition in Gartner's Magic Quadrant and has secured a spot in the Forbes Cloud 100 List for three consecutive years. With a valuation of $3.1B and an annual recurring revenue exceeding $100M, HighRad...

As the Upselling Manager for the TAC Security team, your primary responsibility will be to drive revenue growth by identifying and capitalizing on upselling opportunities within the technical assistance services provided to our clients. You will collaborate closely with TAC engineers, sales teams, and account managers to ensure customer satisfaction while promoting additional services, products, and upgrades that align with customer needs. You will lead the upselling initiatives within the TAC Security department by working with engineers, account managers, and customers to identify and present upsell opportunities. Developing and implementing strategies to increase the adoption of additiona...

As an experienced Delivery Leader at Locus, your primary responsibility will be to build and lead the global delivery organization, focusing on end-to-end client onboarding, implementation, and successful go-live for enterprise customers, particularly in the Western markets like North America and Europe. You will be expected to demonstrate strong operational leadership, expertise in enterprise program management, and the ability to scale a high-performing team that is customer-centric and capable of managing complex multi-country rollouts. Your key responsibilities will include: Building and leading the Delivery Function: - Establishing the global delivery organization from scratch, includin...

Job Description: As a Customer Success Professional at TalentRecruit, a leading HR Tech company, you will have the opportunity to play a vital role in ensuring that our clients maximize the value of our cutting-edge AI-powered HR Tech solutions. Your primary focus will be on guiding HR and Talent Acquisition teams to integrate and optimize our technology, ultimately enhancing their hiring strategies. By leveraging your expertise in Talent Acquisition, you will conduct onboarding and training sessions for new clients, ensuring a seamless transition to our products. Furthermore, you will work closely with clients to understand their goals, challenges, and workflows, providing tailored solution...

About the Role: As a Customer Success Analyst at our client's team, you will play a critical role in processing and delivering Identity Verification reports while maintaining effective communication with clients. Your primary responsibility will involve liaising with customers and the Customer Success team to ensure a seamless handling of requests from initiation to final delivery. This full-time onsite position in Indore requires previous experience in customer-facing roles, and local candidates will be given preference. What You'll Do: - Communicate directly with customers to process Identity Verification orders and ensure timely report deliveries. - Manage email queues by acknowledging ne...

As a Program Manager for Renewals & Customer Success at our Bangalore location, you will report to the Director of Renewal & CSX Operations. Your role will involve overseeing programs related to renewals sales enablement, renewals optimization, and customer success initiatives. Your responsibilities will include developing and implementing strategies to increase renewal rates, enhance customer retention, reduce churn, and improve the post-sales customer lifecycle. You will collaborate with various teams including Renewals, Sales, GTM, Customer Success, Product Management, Marketing, and Operations to drive cohesive planning and execution of programs. By setting clear goals, key performance i...

As a Senior Customer Support Staff member, you will leverage your dynamic and extensive experience to excel in this role. Your exceptional communication skills, keen attention to detail, and dedication to delivering outstanding customer experiences will be paramount. Your primary responsibility will be to engage with both external and internal stakeholders effectively, ensuring seamless coordination and exceptional service delivery. In this role, you will play a key mentoring role within the customer support team, providing guidance and support to junior staff members. Moreover, you will be tasked with handling escalated customer inquiries and issues, demonstrating your ability to navigate c...

As the Head of Delivery & Client Onboarding at Locus, you will play a crucial role in leading our global delivery organization to ensure seamless client onboarding, implementation, and successful go-live for enterprise customers, particularly in Western markets such as North America and Europe. Your responsibilities will include establishing and scaling the delivery function, developing enterprise implementation frameworks, managing stakeholder relationships, standardizing operations, and focusing on client satisfaction in Western markets. You will be instrumental in building a high-performing delivery team comprising regional leaders, project managers, solution architects, and onboarding sp...

Role: Presales/Customer Succes Work Mode: Hybrid Exp: 10 to 15 years Desired Skillset: Presales, RFP, Proposals, US Healthcare Key Skill /Skill Specialization: 10-14 years experience in any one or more sub-sectors of Healthcare such as Payers i.e. Health Insurance preferably in the US market as Healthcare Consultant. Navigate complexities and ambiguities with client ask or industry trend to clearly document & present CitiusTech solution & perspective Ability to understand the client Problem statement and strong analytical skills for identifying the possible solution Ability to build professional relationships, a spirit of co-operation, and a flexible approach to work are required Self-motiva...

Responsibilities: - Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client. - Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements. - Draft compelling emails to existing customers, keeping them informed about product updates, offers, and how Upmetrics can benefit their business. - Guide new customers through the platform, ensuring they understand its features and can leverage it effectively. - Actively collect and analyze feedback from clients to drive product improvements. - Work clo...

Role & responsibilities We are seeking a proactive Virtual Customer Success Account Manager (vCSAM) to manage customer relationships, ensure satisfaction, and drive successful service delivery. This role requires strong communication skills, attention to detail, and collaboration with various teams. As a vCSAM, you will leverage your technical expertise, business acumen, and industry perspectives to orchestrate post-sales delivery and support of Microsofts products and services in partnership with primary delivery leads, empowering customers to achieve meaningful business outcomes by accelerating value realization and service utilization. If you are tech-savvy with a passion for Cloud and IT...

Job Title: Customer Success Team(C2H :: contract -to-hire) Mode of work: WFO Pune from Monday to Friday | iMocha , Sangamvadi , Pune Department: Customer Success Team Duration: C2H (contract to hire) About the Role: We are looking for passionate and energetic interns to join our Customer Success team. You will work closely with our customers, internal teams, and leadership to ensure a seamless experience for our clients while learning customer engagement, problem-solving, SaaS operations, and data-driven insights. Required Skills & Qualifications: Any graduates or students pursuing Bachelor's/Masters degrees (Business, IT, Engineering, or related fields)or MBA -HR (Any pass-out year can appl...

Role & responsibilities: • Monitor and Analyze KPIs: Track and analyze key performance indicators such as customer sentiment, engagement scores, and service request completion SLAs. Use data-driven insights to drive customer success strategies and ensure customer satisfaction. • Customer Health Monitoring: Regularly monitor customer health and provide actionable insights based on KPIs to prevent churn, identify risks, and capitalize on opportunities for expansion. • Business Reviews & Check-ins: Conduct regular business reviews and check-in meetings with customers to assess performance, review KPIs, understand customer needs, and align our solutions with their goals. • Proactive Customer Eng...

Role & responsibilities You will work with global and local stakeholders to drive operational excellence within the Order Management team, building a high performing team of end-to-end account coordinators and managers that allows the organization to scale and grow our operational excellence in Localization and Media Services. As an operations leader, you will build on the existing team to drive best account management practices, manage day-to-day operations and on-time delivery of projects. Your knowledge of domain coupled with a structured approach and willingness to adapt to change quickly should strengthen the growing Order Management team. Responsible for holistic account management of ...

About the Role Were hiring a Customer Success Associate to manage and grow SMB accounts using our clients Salesforce-native DevOps platform. This postentry-level role (3-5 years experience) is focused on retention, renewals, and account growth . Youll own customer relationships end-to-end, ensuring adoption, engagement, and expansion. Key Responsibilities Serve as trusted advisor for SMB accounts, driving adoption and retention. Expand accounts via upsell, cross-sell, and land-and-expand strategies. Build relationships with multiple stakeholders, from admins to executives. Deliver product walkthroughs, best practices, and customer enablement. Maintain accurate CRM data, success plans, and ac...

We are looking for a Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions. Responsibilities - Respond, manage, and resolve customer queries and issues sent via a ticketing system - Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved - Develop and implement strategies that will ensure a positive experience that exceed...