489 Customer Success Jobs - Page 11

Department: Account Management Designation: Executive We are hiring an Executive Account Management to build, maintain, and strengthen long-term relationships with clients by understanding their needs, providing tailored solutions, and ensuring high levels of customer satisfaction by acting as the primary point of contact between the client and the organization, ensuring seamless communication, service delivery, and overall account success. Key Responsibility: Respond to employee/corporate customer queries via e-mail/ phone in a timely and professional manner. Coordinate with respective stake holders for cashless claim settlement and resolution . Explain claim decisions, deductions and provide status updates clearly to customers and agents. Escalate unresolved issues following the defined escalation matrix to get quicker resolutions & communicate the same to the customers. Receive and verify the completeness of claim documents; advise on any pending or missing documents. Coordinate with the inward team for claim registration and ensure proper documentation flow. Allocate claims to the processing team for timely action. Liaise with the enrollment team to ensure policy registration for both cashless and reimbursement claims. Allocate claims to the processing team for timely action. Liaise with the enrollment team to ensure policy registration for both cashless and reimbursement claims. Monitor and follow up on all queries using claim numbers until full resolution. Maintain weekly reports detailing claims, queries, and their respective TATs. Key Qualifications and Skills : Any graduate - B Com/BBA/BCA/BA/B Sc. Strong interpersonal and communication skills (both verbal and written) Problem solving & escalation handling Teamwork & adaptability Interested candidates can share their CVs to dona.antony@mediassist.in or 9632777628

Executive Account Management We are hiring an Executive Account Management to build, maintain, and strengthen long-term relationships with clients by understanding their needs, providing tailored solutions, and ensuring high levels of customer satisfaction by acting as the primary point of contact between the client and the organization, ensuring seamless communication, service delivery, and overall account success. Mumbai Fresher Key Responsibility: 1. Respond to employee/corporate customer queries via e-mail/ phone in a timely and professional manner 2. Coordinate with respective stake holders for cashless claim settlement and resolution 3. Explain claim decisions, deductions and provide status updates clearly to customers and agents. 4. Escalate unresolved issues following the defined escalation matrix to get quicker resolutions & communicate the same to the customers. 5. Receive and verify the completeness of claim documents; advise on any pending or missing documents. 6. Coordinate with the inward team for claim registration and ensure proper documentation flow. 7. Allocate claims to the processing team for timely action. 8. Liaise with the enrollment team to ensure policy registration for both cashless and reimbursement claims. 9. Allocate claims to the processing team for timely action. 10. Liaise with the enrollment team to ensure policy registration for both cashless and reimbursement claims. 11. Monitor and follow up on all queries using claim numbers until full resolution. 12. Maintain weekly reports detailing claims, queries, and their respective TATs. Key Qualifications and Skills : Any graduate - B Com/BBA/BCA/BA/B Sc. Strong interpersonal and communication skills (both verbal and written) Problem solving & escalation handling Teamwork & adaptability

Job Overview: SMS Magic is a leading provider of messaging solutions for businesses. We help companies connect with their customers through SMS, WhatsApp, Facebook Messenger, and other popular messaging channels. We are looking for a highly motivated and experienced Head of Customer Support to lead our customer support team and ensure the delivery of excellent customer service to our clients. As the Head of Customer Support, you will be responsible for overseeing the day-to-day operations of the customer support team, ensuring that our customers receive the highest level of support and satisfaction. You will work closely with cross-functional teams, including sales, marketing, engineering, and product management to ensure that customer needs and concerns are effectively communicated and addressed Roles & responsibilities Develop and implement customer support strategies to ensure excellent customer satisfaction Lead, mentor, and manage the customer support team Ensure that customer inquiries, concerns, and issues are addressed in a timely and efficient manner Analyze customer feedback and implement improvements to our customer support processes and procedures Collaborate with cross-functional teams to identify and address customer needs and concerns Create and maintain a knowledge base of common customer issues and resolutions Develop and maintain customer support metrics and reporting to measure customer satisfaction and team performance Build and maintain relationships with clients and stakeholders Continuously improve customer support processes and methodologies Identify and pursue business development opportunities Provide leadership and guidance to the customer support team Evaluate customer support team performance and make recommendations for improvements Ensure customer support best practices are followed and documented What will qualify you for this role?: To succeed, you will need a flexible skill set, including the ability to think strategically, execute tactically, and collaborate across many teams, levels, and situations. 12+ years of experience in customer support, with at least 5+ years in a leadership role Bachelor's degree in a related field, or equivalent experience Strong knowledge of customer support processes and methodologies Experience in leading and managing customer support teams Excellent communication and leadership skills Strong problem-solving and decision-making skills Proven track record of delivering excellent customer service and satisfaction Experience in building and maintaining client and stakeholder relationships Strong business acumen and ability to identify business development opportunities

Preferred candidate profile Minimum experience of 3+ years in a customer or technical support Excellent communication- C1/C2 only Understanding of Windows XP and Apple OS 10 a plus Experience using Salesforce.com a plus Demonstrated customer service skills to be able to solve customer serviceissuesboth technical and account related Ability to maintain composure in critical situations and communicate clearly with both Bachelors degree Immediate joiner-serving notice CTC upto 8 LPA For more details, please share me your cv on below Chhavi Bhatt 8955611211 Chhavi.bhatt@manningconsulting.in

Join SpaceBasic, Asias leading AI-powered campus automation platform. We’re hiring an Implementation Lead to manage university rollouts, train staff, and ensure successful adoption. Be the bridge between Product, Sales, and our customers. Health insurance Annual bonus

Job Description * Role & Responsibilities: Drive adoption and usage of a digital collections platform among lenders, agencies, and recovery teams. Conduct regular on-site visits for client onboarding, training, and performance reviews. Troubleshoot operational issues and collaborate with product and tech teams to ensure smooth user experience. Ensure high client satisfaction through continuous engagement and metrics-based performance tracking. Support clients in meeting collection targets using platform features like automated workflows, dashboards, and digital communication tools. Monitor agent performance and ensure adherence to DRA compliance, data privacy standards, and audit protocols. Preferred Candidate Profile: 5 to 8 years of experience in collections, recovery management , or customer success in fintech, lending, or SaaS companies. Strong knowledge of collection operations , client handling, and digital tools. Fluent in the local language with excellent field communication and problem-solving skills. Experience in tools like CRM, Excel, dashboards, or workflow systems is a plus. Willingness to travel extensively for client engagement (90% field-focused role). Age below 32 preferred.

Job Description * Role & Responsibilities: Drive adoption and usage of a digital collections platform among lenders, agencies, and recovery teams. Conduct regular on-site visits for client onboarding, training, and performance reviews. Troubleshoot operational issues and collaborate with product and tech teams to ensure smooth user experience. Ensure high client satisfaction through continuous engagement and metrics-based performance tracking. Support clients in meeting collection targets using platform features like automated workflows, dashboards, and digital communication tools. Monitor agent performance and ensure adherence to DRA compliance, data privacy standards, and audit protocols. Preferred Candidate Profile: 5to 8 years of experience in collections, recovery management , or customer success in fintech, lending, or SaaS companies. Strong knowledge of collection operations , client handling, and digital tools. Fluent in the local language with excellent field communication and problem-solving skills. Experience in tools like CRM, Excel, dashboards, or workflow systems is a plus. Willingness to travel extensively for client engagement (90% field-focused role). Age below 32 preferred.

Internal Job Title: Enterprise Solutions Manager Job Description The Role: 11:11 Systems is looking for a dynamic and experienced Enterprise Solutions Manager (ESM). reporting to the Manager of Premier Accounts, who will lead and manage technical service delivery for our Premier accounts. You will direct the design, implementation, and lifecycle management of 11:11 Systems solutions. As a trusted advisor, you will provide strategic business and technology support/counsel to your customers across both their production and recovery environments. As ESM, you will be responsible for relationship development and management across key internal and customer stakeholders and executives to help translate their business needs into action. What Youll Do: Document and understand the customers current, future / desired state, business goals and challenges, capabilities, and IT investments. Based on this understanding provide technical and strategic direction from initial solution design to steady state, based on industry and 11:11 Systems best practices Serve as the single point of ownership for technology solutions and coordinate resources globally to optimize customer and 11:11 Systems value Implement and manage effective governance practices and procedures across contracted scope of responsibilities (including change, incident, request, event, problem, and vendor management) Develop highly productive customer relationships and become a Trusted Advisor by providing thought leadership to help shape and grow our value to the customer Direct lifecycle management (LCM) activities to maintain up to date technical documentation, including production & recovery configurations, run books and procedures, overall solution architecture document, recovery strategies / plans and contract changes Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing to document recoverability Manage service / relationship risk areas and takes steps to mitigate. Contribute to securing renewals for expiring contracts by documenting and articulating our value to the customer. Participate in engineering efforts required to develop new capabilities to meet customer requirements, document results and sample deliverables. Identify sales opportunities and collaborate with Account Executives to grow revenue. Process customer self-service sales requests when needed. Meet/Exceed SLA targets by driving service management disciplines around incident, change, and problem management. Develop content and effectively lead Monthly Service Reviews and Quarterly Business Reviews (QBRs) and other strategic client meetings requested by the customer. Work supportively with colleagues, operating in a manner that is consistent with 11:11s Code of Business Ethics and Company Values Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements. All other duties assigned. Who You Are & What Youll Bring: Bachelor's degree in Computer Science, Engineering, or a related field 10+ years of professional IT experience with at least 3 years of demonstrated experience related to Enterprise focused TAM role, Solution Architecture and Customer facing Service delivery experience within complex environments. Technology certifications preferred, such as ZCP, VMCE, MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc. At least one professional certification (e.g. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience. Functional knowledge and experience supporting the following: Zerto disaster recovery solutions Veeam backup and recovery solutions Virtualization; including VMWare & Hyper-Vs Networking; including SDN, VMWare NSX, routing and switching, security, and firewalls. Storage & backup services/administration. Database; Understanding of data models and data flows in complex multitier database and application environments. Windows & Linux OS administration. BCP & DR scenarios/solutions. Knowledge of Multi-Tier Application architecture design. Strong interpersonal skills, customer service skills and communication skills. Problem-solving skills to be able to resolve technical issues. Ability to train customers to use systems and software. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Benefits: Healthcare Insurance Plan Life Insurance Paid Vacation & Holidays India Pension Scheme

Senior Manager, Digital Solutions We are seeking a highly motivated and experienced Senior Manager, Digital Solutions to join our team. The ideal candidate will have a strong background in Technology, Operations and possess exceptional skills in facilitating and overseeing product demos, ensuring successful roll-out and adoption, gathering feedback, and driving overall customer success. As a Senior Digital Success Manager, you will play a crucial role in driving customer satisfaction, retention, engagement with Operations, and revenue growth. Responsibilities: Serve as the primary point of contact for our customers, building strong relationships and understanding their business objectives, challenges, and requirements. Collaborate with cross-functional teams, including sales, product management, and customer support, to ensure a smooth transition from sales to implementation and ongoing customer success. Conduct comprehensive product demos and presentations to showcase the value and capabilities of our digital solutions, tailoring them to each customer's specific needs. Develop a deep understanding of our products and solutions, staying up-to-date with new features, updates, and industry trends. Guide customers through the onboarding process, providing training, best practices, and support to ensure successful implementation and adoption of our products. Proactively identify opportunities for upselling and expansion within the customer base, working closely with the sales team to drive revenue growth. Gather feedback from customers, acting as their advocate within the organization, and collaborating with the product team to address any concerns, issues, or enhancement requests. Monitor key success metrics and customer health indicators, identifying risks and opportunities, and taking proactive measures to drive customer satisfaction and retention. Set up weekly sync along with create & publish digital solution usage, adoption & performance evaluation reports with stakeholders. Regularly communicate with customers to provide status updates, share industry insights, and deliver ongoing value-add engagements. Stay informed about the competitive landscape and market trends, providing insights and recommendations to internal stakeholders for product improvements and go-to-market strategies. Qualifications: Bachelor's Degree or Equivalent with 7+ years experience in business, marketing, technology or a related field. An advanced degree is a plus. Proven experience in a customer-facing role, preferably as a Senior Manager Digital, Digital Success Manager, Customer Success Manager, or Account Manager. Strong operational background, with experience in project management, process optimization, or business analysis. Excellent presentation and communication skills, with the ability to articulate complex concepts in a clear and concise manner. Demonstrated experience in conducting product demos and delivering persuasive presentations to diverse audiences. Ability to build and maintain strong relationships with customers, understanding their unique needs and objectives. Strong analytical and problem-solving skills, with the ability to identify trends, interpret data, and make data-driven recommendations. Proactive mindset with a focus on driving customer success and achieving measurable outcomes. Familiarity with digital solutions, software-as-a-service (SaaS) products, or technology-driven industries is highly desirable. Knowledge in technical aspects, including AI/ML, is a plus. Experience in handling customer escalations and resolving conflicts in a professional and timely manner. Ability to thrive in a fast-paced, dynamic environment with multiple priorities and deadlines. Proven track record of breaking down complex processes and identifying key pain points in order to deliver business improvements at the regional or global level. We value candidates who have knowledge in technical aspects and AI/ML, as it can greatly contribute to their ability to understand and effectively communicate the value of our products and solutions to customers. If you are a results-oriented individual with a passion for customer success and a strong operational background, we would love to hear from you. Join our team and be part of driving digital transformation and ensuring our customers' success.

Job Summary: This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Additional Responsibilities Unique to this Position Product & Service Information Level 1 (PSI) Intermediate (familiar to proficient) understanding of Cummins products (engines, power generators, components, marine products, high horsepower products, Dodge applications, etc) Intermediate (familiar to proficient) understanding of diesel engine operation, parts, and warranty support to our end users and fleet users. Understanding of Logistical concepts. Understanding and ability to expand on knowledge of Engine Familiarization. Interpret schematic/blueprints/wiring diagrams. Shift timing - Night shift = 5:30 PM-2:30 AM

Job Overview: As a Sales Engineer at Subcontractor Hub and ExpansionJS, you will work closely with the Account Manager, playing a critical role in bridging the gap between our platform architecture and the technical needs of our partners. You will work closely with sales organizations, installers, finance companies, and distribution companies to ensure smooth technical integrations and successful platform implementation. This role requires a combination of technical expertise, strong communication skills, and a customer-focused mindset to deliver tailored solutions that meet the unique requirements of our partners. Key Responsibilities: Customer Onboarding & Support: Guide partners through the technical onboarding process, ensuring they understand the platforms features and functionality. Provide technical expertise during the onboarding phase, ensuring that workflows, data exchanges, and configurations meet partner needs. Address and resolve technical issues promptly to ensure a smooth partner experience. Technical Integration: Design and implement technical integrations between Subcontractor Hubs platform and partner systems, including APIs, data flows, and custom automation or workflows. Collaborate with client technical teams to gather requirements, troubleshoot issues, and ensure successful implementation. Support pre-sales engagements by conducting technical discovery, solution design, and proof of concepts to showcase platform capabilities. Collaboration with Internal Teams: Work closely with the Sales team to identify and address technical opportunities and challenges during the sales process. Collaborate with the Product and Engineering teams to provide feedback from partners, influencing platform enhancements and features. Develop documentation, technical guides, and resources to streamline onboarding and support efforts. Continuous Improvement: Stay updated on industry trends, competitor platforms, and emerging technologies to provide innovative solutions. Contribute to the development and optimization of integration processes and best Practices. Required Qualifications: 3+ years of experience in a Sales Engineering, Technical Support, or Implementation role in a SaaS, software, or technology company. Proficiency with API integrations, system workflows, and data exchange protocols. Strong problem-solving and troubleshooting skills, with the ability to manage multiple projects simultaneously. Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders. Familiarity with tools such as CRMs, ERPs, or workflow management systems. Experience in industries related to construction, home services, or finance is a plus. Preferred Qualifications: Bachelors degree in Computer Science, Engineering, or a related field. Hands-on experience with integration platforms (e.g., Zapier, Mulesoft) and RESTful APIs. Knowledge of project management methodologies and tools (e.g., Jira, Trello). Previous experience working in a startup or high-growth environment.

We're hiring Product Consultant at Zonka Technologies. Company Profile At Zonka Technologies, we're transforming how businesses understand and elevate their customer experiences. Our flagship product, Zonka Feedback, is AI-driven Customer Experience (CX) and Feedback Management platform that helps businesses capture feedback, measure customer satisfaction, and drive strategic growth across multiple touchpoints. With seamless integrations into leading CRMs like Salesforce and HubSpot, it enables brands to listen to customer voices and make data-driven decisions through multi-channel feedback collection, advanced reporting, and real-time AI insights. From NPS and CSAT to sentiment analysis and customer journey mapping, Zonka Feedback empowers global businesses to uncover intelligent insights and take timely action to improve and transform customer experiences. Role Summary As a Product Consultant , you'll be the voice and guide for Zonka Feedback's customers. The role is all about delivering a smooth, supportive, and value-driven experience - from onboarding to ongoing engagement by guiding them through account setup, product training, and feature adoption while providing timely support and proactive check-ins to ensure they gain maximum value from our AI-powered customer experience and feedback platform. You'll manage a portfolio of US-based customers, taking ownership of their success by tracking progress, resolving issues, and maintaining regular touchpoints to drive adoption and satisfaction. This is a night-shift role (6 PM 3 AM IST) aligned with our US customer base. Job Role Customer Onboarding: Lead and manage end-to-end onboarding journey for new customers, including account setup, product training, and implementation Conduct product walkthroughs and tailored training sessions to ensure effective adoption and understanding Guide customers in creating surveys, setting up distribution channels, and integrating with CRMs or third-party tools Ensure timely onboarding completion and customer satisfaction through structured onboarding journeys Promptly respond to product-related inquiries from new customers via Intercom or other support channels and schedule calls with Sales team Customer Support: Serve as the primary point of contact for all product-related queries via chat, email, or phone Deliver fast, clear, and effective resolutions to technical issues, ensuring a smooth customer experience Collaborate with product and engineering team to report bugs, escalate technical issues, and follow up on feature requests Customer Success Management: Conduct regular check-ins with existing customers to assess satisfaction, ensure ongoing engagement and adoption Monitor account health and usage metrics to identify and report at-risk accounts Qualifications 1 to 2 years of experience in customer onboarding, success or support role (preferably in a SaaS/product environment) Willingness to work night shifts (6 PM 3 AM US time) Excellent written and spoken communication skills Strong product understanding and technical aptitude Customer-first attitude with empathy and problem-solving skills Ability to work independently, manage multiple onboarding journeys, and collaborate across teams Familiarity with tools like Intercom, Freshdesk, HubSpot, or similar platforms is a plus Interested? Send your resume to hr@zonkafeedback.com

Role & responsibilities:- Develop insight into database and segments to deliver relevant segmentation, offers and communications. • Develop CRM strategy and programmes and manage CRM and Contact Centre teams to deliver to market. • Review and report on all KPIs and continually refine strategy to improve performance and ROI. • Oversee management of external suppliers such as creative agency, printers, mail house and data suppliers • Develop forecasted delivery from all Contact Centre teams. Includes CRM, cold calling, leads and inbound teams. • Manage Contact Centre budget effectively Preferred candidate profile:- Strong working relationships with list providers and ensure contractual commitments with list providers are met. • Develop effective strategies for managing list across multiple channels. • Develop platforms and systems e.g. CRM, front office systems, TM platform systems for improved outcomes both internally and for the customer • Support development of Power BI marketing reporting suite

About the Role As a Customer Success Engineer in our Gen-AI team, you will play a critical role in ensuring a seamless user experience by providing robust support for our cutting-edge Gen-AI platform. You will work closely with cross-functional teams to debug issues, manage incidents, and maintain platform stability, contributing to Meeshos overall growth. If you're passionate about solving complex problems, thrive in a collaborative environment, and enjoy being the bridge between technology and end-users, this role might be the perfect fit for you! We're looking for a proactive problem solver who can handle support queries efficiently and contribute to the success of our platform. What You Will Do Act as the first point of contact for support queries related to the Gen-AI platform Troubleshoot and debug technical issues effectively and identify RCA for those issues. Collaborate with engineers and data scientists to resolve complex issues and improve platform reliability Monitor platform performance and proactively identify potential issues Maintain and update documentation for support processes, troubleshooting steps, and best practices Contribute to technical discussions and support system enhancements through feedback and insights Automate recurring tasks to improve efficiency Provide clear and effective communication to stakeholders, translating technical findings into understandable insights What You Will Need Bachelor's degree in Computer Science, Engineering, or a related field 2+ years of experience in a technical support or product support role, preferably with exposure to Gen-AI or similar technologies Proficiency in debugging and troubleshooting backend systems using languages like Python or Java Strong understanding of database systems (e.g., MySQL, NoSQL, PostgreSQL) Familiarity with cloud platforms (e.g., GCP, AWS, Azure) and containerization tools (e.g., Docker, Kubernetes) Excellent problem-solving skills with a methodical approach to resolving technical challenges Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders Experience in creating automation scripts to streamline processes is a plus Prior experience with LLMs and Gen-AI models, along with knowledge of integrating and supporting these technologies, is preferred If you enjoy working in a dynamic environment and want to be a key player in delivering a great user experience through robust support systems, we'd love to hear from you!

MaintWiz is calling Mining Engineers who have worked in Open / Closed Mines and wanting Career Shift to IT industry. We are looking for roles in Customer Success function. Selected candidates will be working on implementation of Industry 4.0 solutions in Plant Maintenance and Industrial Asset Management. Key client-facing role with ownership of deliverables and KPIs Fully manage product implementations and customer onboarding Conduct regular product and project implementation reviews with customer team Up sell and cross sell MaintWiz services and additional product features Documentation of client processes and mapping to MaintWiz functionality Training of new and existing customer user groups Maintain customer new request pipeline and provide ETA for delivery Managing metrics on Project Delivery, Client Adoption & Engagement Identifying and scoping opportunities for deeper engagement - integrations, value added services and enhancements Mining the account for more opportunities other plants & business units, new functionalities and new technology applications Billing and Collection follow up Develop user manuals for product functionality Provide pre-sales support for new prospect demos Mining Engineering Degree required from premier institutes (Mandatory). MBA degree is an advantage 4-5 years of experience in Plant Maintenance, Asset Management, O&M, TPM, Lean Principles, Reliability, Condition Monitoring. Prior experience in plant level ERP / CMMS / TPM roll out will be advantageous.

We are looking for a Product Support Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions. Roles and Responsibilities : ? Respond, manage, and resolve customer queries and issues sent via a ticketing system ? Talk clients through a series of actions (either via phone, email, or chat) until their queries and issues are resolved ? Develop and implement strategies that will ensure a positive experience that exceeds the hotel's and its guests expectations ? Conduct training sessions for clients to effectively leverage the use of our products ? Follow defined steps to set up and configure our products, coordinating with both external partners as well as client stakeholders where necessary ? Provide feedback and escalate unresolved issues to internal departments (e.g., Software Developers, Customer Success/Account Managers). ? Prioritise and manage several open issues simultaneously ? Operate & drive several projects internally ? Create SOPs and document knowledge in detailed steps Qualifications : ? BE/BSc/BCA or Equivalent Degree (preferably in computer science, or electronics & communications) ? Excellent Problem-solving and Communication Skills ? Good Understanding of Computer Systems, Mobile Devices and Comfortable Using Software Products ? Basic Understanding and Knowledge of DNS (A, NS, MX records, etc) ? Ability to Sustain with Dynamic Processes and Constant Updates ? Ability to Provide Step-by-Step Guidance, Both Written and Verbal ? 0 to 2 Years of Experience in a Client-facing Role in a Consultation/Support Function Skills : - DNS Client Support Enterprise Support Troubleshooting Technical Assistance Client Relationship Management Customer Success Technical Operations Enterprise-level support Ticketing system Client-facing Problem-solving Product configuration Training sessions SOPs (Standard Operating Procedures) Technical support SaaS (Software as a Service) Communication Skills

Job Description Job Title: Customer Success Lead Location: Pune Number of Vacancies: 1 About the Team Our team is comprised of passionate individuals who are dedicated to pioneering access and transforming lives. We foster a collaborative and inclusive environment where everyone's contributions are valued and encouraged. As a member of our team, you will have the opportunity to work alongside talented professionals who are committed to driving innovation and making a positive impact. Job description (About the Role) As the Customer Success Lead, you will play a pivotal role in ensuring our customers' success and satisfaction with our products. You will be responsible for regular customer engagements, gathering feedback, addressing concerns, and leading a tech support team. Your goal will be to analyze support tickets, identify permanent solutions, and ensure a high Net Promoter Score (NPS). Key Deliverables (What Will You Do) 1. Customer Engagement: Conduct regular check-ins with customers to build strong relationships and understand their needs. Gather and analyze customer feedback to continuously improve our products and services. Proactively listen to customer concerns and provide timely and effective solutions. 2. Tech Support Leadership: Lead and manage a tech support team, ensuring prompt resolution of support tickets. Monitor and analyze support ticket trends to identify common issues and implement permanent solutions. Develop and maintain documentation for common support issues and solutions. 3. Customer Satisfaction: Ensure a high level of customer satisfaction by addressing concerns and providing exceptional support. Track and analyze customer NPS scores, implementing strategies to maintain and improve them. Collaborate with product and engineering teams to address customer feedback and enhance product offerings. Job Specification (What Will You Need) Bachelors degree in Business, IT, or a related field. Proven experience in a customer success or support role within a SaaS organization is a plus. Strong leadership skills with the ability to manage and motivate a team. Excellent communication and interpersonal skills. Analytical mindset with the ability to identify trends and implement solutions. Familiarity with the logistics and distribution industry is a plus. About ElasticRun Elasticrun is sparking a quiet revolution, reshaping consumption as well as distribution, and is dedicated to transforming lives. We break down barriers that have separated communities from modern ecommerce, extending the reach of goods to once inaccessible territories. Leveraging technology, Elasticrun connects the dots in a complex supply chain, streamlining processes and thereby making goods more accessible and affordable. Beyond the numbers and accolades, our true strength lies in our people. We champion a people-first culture with gender-neutral and inclusive. Discover opportunities to be part of our dynamic team at (portal). Wed Love to Get to Know You 1 | Page

Job description for Customer Success Manager – Zwayam Hire® The Customer Success team of Zwayam is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Zwayam’s customers. You will have responsibility for partnering with a set number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their investment on Zwayam. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers. As a trusted advisor, the CSM will build a track record in customer success through superb communication and extensive knowledge of the Zwayam Hire® platform to ensure optimum leverage for the business requirements through usage of Zwayam’s key features. The CSM is would strive to become the go-to person for the customer for any event, process and optimization related to the Talent Acquisition function for their organization. As a Customer Success executive, your role is focused on managing relationships with our newly onboarded clients. You will also be responsible for ongoing care and growth opportunities. The role will require an Customer Success Executive with exceptional project management skills. You will be expected to feed into the continuous improvement of our process, products, and service to Partnerships and Clients as we scale. You will work closely and cross-functionally with all teams across the business including sales, data insights, compliance, and engineering. Educate customers on how existing and new product features/functionality will contribute to the growth of their business. Be the Voice of the Customer & a Product and Company advocate at the same time. Handle and respond to customer queries and requests. Develop an intimate understanding of your customers’ business. Enlighten our customers with insights gleaned from their own data and industry trends. Ensure customers get maximum value from Zwayam by leveraging full platform functionality. Liaison between your customers and the internal Zwayam team. Interact with clients to understand their specifications. Create and educate customers on best practices. Empathy towards the customer. Role: 5+ years of experience in Customer Success or Customer Service in a SaaS company Understanding of recruitment processes and experience in recruitment domain is an absolute must. Excellent organizational skills and ability to juggle multiple projects at any given time. Great problem-solving skills, taking a consultative approach to find the best solution. Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users. Comfortable giving presentations to groups of any size. Comfortable in Microsoft tools like excel and PowerPoint. Knowledge of SQL, Rest API, JSON, XML, Programming Languages are an added advantage. Impact Expected: You would be an expert in the Zwayam Hire® platform features & functionalities. You would be a consultant for the customer for any integration capabilities of Zwayam with other tools/ platforms in the Talent Acquisition space. You would own the renewal & expansion for a set of customer. You would secure referrals and advocacy collaterals from your customers. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.

Overview: We are seeking a passionate and skilled Employer Branding Client Servicing Specialist to join our dynamic team. In this role, you will be responsible for managing relationships with our clients, ensuring their needs are met, and delivering exceptional employer branding solutions. You will be a key player in driving the success of our clients' employer branding initiatives, helping them attract and retain top talent. Responsibilities: 1. Client Relationship Management: Serve as the main point of contact for clients using our employer branding products. Build strong, long-lasting relationships with clients, understanding their needs, challenges, and objectives. Conduct regular check-ins and meetings to provide updates on product performance, gather feedback, and offer strategic insights. 2. Employer Branding Strategy: Work closely with clients to develop effective employer branding strategies. Provide insights and recommendations based on industry best practices and market trends. Assist in the creation of compelling employer branding campaigns and materials. 3. Project Coordination: Collaborate with internal teams (design, content, marketing, etc.) to execute client projects. Coordinate timelines, deliverables, and resources to ensure timely and successful project completion. 4. Campaign Execution and Analysis: Oversee the implementation of employer branding campaigns across various channels (social media, career sites, events, etc.). Monitor campaign performance and conduct regular analysis. Requirements: Proven 4 + years in client servicing, account management, or a related role. Strong understanding of employer branding concepts, including EVP, candidate experience, and employer value proposition. Excellent communication and presentation skills. Ability to work collaboratively with cross-functional teams. Detail-oriented with excellent organizational and time-management abilities.

Join SpaceBasic, Asias leading AI-powered campus automation platform. Were hiring a Project Implementation Lead to drive university onboarding and ensure smooth, on-time deployments. Be the bridge between Product, Sales, and our customers. Health insurance Annual bonus

Key Responsibilities: 1. Customer Success Management: Serve as the primary point of contact for assigned customers, managing onboarding, training, and ongoing support. Understand clients' business goals and provide strategic advice on how they can use Sekel Technologies platform to achieve them. Conduct regular check-ins with clients to ensure satisfaction, resolve any issues, and offer additional training if needed. Monitor customer usage and provide insights to enhance engagement and adoption of the platform. Build long-lasting relationships with clients, ensuring high customer retention and satisfaction rates. 2. Customer Support and Issue Resolution: Work closely with the Operation and Product teams to troubleshoot and resolve customer issues in a timely manner. Document and escalate feature requests and product enhancements based on customer feedback. Proactively monitor account health and address any potential concerns before they escalate. 3. Sales Responsibilities: Collaborate with the sales team to identify upsell and cross-sell opportunities within the existing customer base. Participate in client renewal discussions and assist with negotiations to ensure a high rate of contract renewals. Assist the sales team in presenting customised solutions that align with clients evolving needs. 4. New Business Development: Identify potential business opportunities by leveraging client relationships, understanding market trends, and recognizing client needs. Conduct outreach email campaigns to potential clients and generate new leads on a regular basis and set up Face to Face client meetings. Engage in discussions with new prospects, aligning their requirements with Sekel Technologies' solutions. Participate in sales presentations and demos for prospective clients. Generate leads through inside sales activities, including cold calls, follow-ups, and nurturing potential opportunities. Develop proposals and negotiate terms to onboard new clients. 5. Reporting and Analytics: Provide clients with periodic reports that highlight the value generated by using Sekels platform, including usage statistics, ROI metrics, and recommendations for further improvement. Analyse customer data to track engagement, identify trends, and provide actionable insights for both the client and internal teams. 6. Collaboration and Communication: Collaborate with internal teams (Product, Sales, Marketing, and Development) to ensure the voice of the customer is heard in key decisions. Maintain accurate records of customer interactions and updates in the CRM system. 7. Product Expertise: Stay updated on the latest product features and enhancements to provide accurate information to customers. Conduct product demos and training sessions to ensure customers are maximising the value of the platform. Key Skills and Qualifications: Bachelors degree in Business, Marketing, Technology, or a related field. 0-3 years of experience in Customer success, Account management, or Sales, preferably within a SaaS company. Strong understanding of SaaS products, ideally in the Martech or Hyperlocal space. Excellent communication, presentation, and interpersonal skills. Ability to build strong, trust-based relationships with customers. Strong problem-solving skills and a proactive attitude towards issue resolution. Sales acumen with a knack for identifying growth opportunities, driving renewals, and developing new business.

To communicate with Clients & with the SEO team, if anything is needed, approvals of the same needs to be taken and follow-up where required Excellant English speaking skills Pure Day shift Sat & Sun fixed off Min 1 year exp into customer service Required Candidate profile Mailbox management, Client Meetings,Whatsapp Texts,Review meetings Call/Whats App HR Ashwini @ 8591702057

Request you to please share your resume on muskan.chaudhary1@indiamart.com or WhatsApp on 9034322628 Lead and manage a team of 20 to 30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes.

@ Request you to please share resume on shreya.sarraf@indiamart.com or you can WhatsApp resume on 9034322628. Roles & Responsibilities- Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes. Key Skills: Proficient in applying effective sales techniques to drive conversions and business growth. Strong problem-solving and quick decision-making abilities in dynamic situations. Excellent verbal communication paired with active listening for impactful client interactions. Strategic vision and foresight to identify and create new customer opportunities. Skilled in team management with strong interpersonal and leadership capabilities. Solid understanding of client segmentation, data analysis, and report management for informed decision-making.

@ Request you to please share resume on shreya.sarraf@indiamart.com or you can WhatsApp resume on 9034322628. Roles & Responsibilities- Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes. Key Skills: Proficient in applying effective sales techniques to drive conversions and business growth. Strong problem-solving and quick decision-making abilities in dynamic situations. Excellent verbal communication paired with active listening for impactful client interactions. Strategic vision and foresight to identify and create new customer opportunities. Skilled in team management with strong interpersonal and leadership capabilities. Solid understanding of client segmentation, data analysis, and report management for informed decision-making.