Company Description Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100+ businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally. Job Description Enter and update data accurately into Excel spreadsheets and internal databases. Perform data cleaning tasks, including identifying and correcting errors, removing duplicates, and standardizing data formats. Verify and validate data to ensure high accuracy and reliability. Maintain organized records and ensure data integrity across systems. Assist in generating reports and summaries from cleaned datasets. Collaborate with team members to streamline data entry processes. Adhere to data confidentiality and company policies. Qualifications Location: Must be based in Gurgaon, Haryana. Bachelor’s degree or equivalent (any discipline; freshers are encouraged to apply). Proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables, data sorting, and filtering). Basic understanding of data cleaning techniques and attention to detail. Strong typing speed and accuracy (minimum 30-40 WPM). Good communication skills and ability to work in a team. Ability to handle repetitive tasks with consistency and precision. Preferred Skills Familiarity with Google Sheets or other data management tools. Basic knowledge of data validation and error-checking methods. Eagerness to learn and adapt to new tools and processes. Additional Information "Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards"
Job Description Enter and update data accurately into Excel spreadsheets and internal databases. Perform data cleaning tasks, including identifying and correcting errors, removing duplicates, and standardizing data formats. Verify and validate data to ensure high accuracy and reliability. Maintain organized records and ensure data integrity across systems. Assist in generating reports and summaries from cleaned datasets. Collaborate with team members to streamline data entry processes. Adhere to data confidentiality and company policies. Qualifications Location: Must be based in Gurgaon, Haryana. Bachelor s degree or equivalent (any discipline; freshers are encouraged to apply).
Full-time Company Description Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100 businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally. Enter and update data accurately into Excel spreadsheets and internal databases. Perform data cleaning tasks, including identifying and correcting errors, removing duplicates, and standardizing data formats. Verify and validate data to ensure high accuracy and reliability. Maintain organized records and ensure data integrity across systems. Assist in generating reports and summaries from cleaned datasets. Collaborate with team members to streamline data entry processes. Adhere to data confidentiality and company policies. Qualifications Location: Must be based in Gurgaon, Haryana. Bachelors degree or equivalent (any discipline; freshers are encouraged to apply). Proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables, data sorting, and filtering). Basic understanding of data cleaning techniques and attention to detail. Strong typing speed and accuracy (minimum 30-40 WPM). Good communication skills and ability to work in a team. Ability to handle repetitive tasks with consistency and precision. Preferred Skills Familiarity with Google Sheets or other data management tools. Basic knowledge of data validation and error-checking methods. Eagerness to learn and adapt to new tools and processes. Additional Information "Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards" Job Location Show more Show less
Job Title: Data Entry Operator (Gurgaon Onsite Role) Type: Full-time Company Description Wizikey is a cloud-based marketing and communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100 businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah, and WebEngage, Wizikey enhances brand visibility globally. Enter and update data accurately into Excel spreadsheets and internal databases. Perform data cleaning tasks, including identifying and correcting errors, removing duplicates, and standardizing data formats. Verify and validate data to ensure high accuracy and reliability. Maintain organized records and ensure data integrity across systems. Assist in generating reports and summaries from cleaned datasets. Collaborate with team members to streamline data entry processes. Adhere to data confidentiality and company policies. Qualifications Location: Must be based in Gurgaon, Haryana. Bachelors degree or equivalent (any discipline; freshers are encouraged to apply). Proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables, data sorting, and filtering). Basic understanding of data cleaning techniques and attention to detail. Strong typing speed and accuracy (minimum 30-40 WPM). Good communication skills and ability to work in a team. Ability to handle repetitive tasks with consistency and precision. Preferred Skills Familiarity with Google Sheets or other data management tools. Basic knowledge of data validation and error-checking methods. Eagerness to learn and adapt to new tools and processes. Additional Information "Wizikey encourages and celebrates an entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards." Job Location Gurgaon, Haryana. Show more Show less
Company Description Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100+ businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally. Job Description Enter and update data accurately into Excel spreadsheets and internal databases. Perform data cleaning tasks, including identifying and correcting errors, removing duplicates, and standardizing data formats. Verify and validate data to ensure high accuracy and reliability. Maintain organized records and ensure data integrity across systems. Assist in generating reports and summaries from cleaned datasets. Collaborate with team members to streamline data entry processes. Adhere to data confidentiality and company policies. Qualifications Location: Must be based in Gurgaon, Haryana. Bachelor’s degree or equivalent (any discipline; freshers are encouraged to apply). Proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables, data sorting, and filtering). Basic understanding of data cleaning techniques and attention to detail. Strong typing speed and accuracy (minimum 30-40 WPM). Good communication skills and ability to work in a team. Ability to handle repetitive tasks with consistency and precision. Preferred Skills Familiarity with Google Sheets or other data management tools. Basic knowledge of data validation and error-checking methods. Eagerness to learn and adapt to new tools and processes. Additional Information "Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards" Show more Show less
Job Description Enter and update data accurately into Excel spreadsheets and internal databases. Perform data cleaning tasks, including identifying and correcting errors, removing duplicates, and standardizing data formats. Verify and validate data to ensure high accuracy and reliability. Maintain organized records and ensure data integrity across systems. Assist in generating reports and summaries from cleaned datasets. Collaborate with team members to streamline data entry processes. Adhere to data confidentiality and company policies. Qualifications Location: Must be based in Gurgaon, Haryana. Bachelor s degree or equivalent (any discipline; freshers are encouraged to apply).
Full-time Company Description Wizikey is a cloud-based marketing and communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100 businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah, and WebEngage, Wizikey enhances brand visibility globally. Enter and update data accurately into Excel spreadsheets and internal databases. Perform data cleaning tasks, including identifying and correcting errors, removing duplicates, and standardizing data formats. Verify and validate data to ensure high accuracy and reliability. Maintain organized records and ensure data integrity across systems. Assist in generating reports and summaries from cleaned datasets. Collaborate with team members to streamline data entry processes. Adhere to data confidentiality and company policies. Qualifications Location: Must be based in Gurgaon, Haryana. Bachelors degree or equivalent (any discipline; freshers are encouraged to apply). Proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables, data sorting, and filtering). Basic understanding of data cleaning techniques and attention to detail. Strong typing speed and accuracy (minimum 30-40 WPM). Good communication skills and ability to work in a team. Ability to handle repetitive tasks with consistency and precision. Preferred Skills Familiarity with Google Sheets or other data management tools. Basic knowledge of data validation and error-checking methods. Eagerness to learn and adapt to new tools and processes. Additional Information "Wizikey encourages and celebrates an entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn, and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards." Job Location Show more Show less
Company Description Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100+ businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally. Job Description Job Summary: We are looking for a highly experienced Senior Manager Customer Success to drive customer satisfaction, retention, and growth. This role requires a strong background in managing enterprise-level B2B clients, developing customer strategies, and collaborating cross-functionally to ensure clients maximize the value of our platform. You will be the key advocate for customers, ensuring they achieve their business objectives while fostering long-term relationships. Key Responsibilities: Client Onboarding and Success Management : Lead the onboarding process, ensuring a smooth transition from sales to implementation and setting customers up for success. Revenue-Driven: Track record of achieving upsell, cross-sell, and revenue growth targets in SaaS environments. Customer-Focused: Experience managing high-profile customers and driving success through relationship-building and problem-solving. Tech-Savvy: Strong understanding of SaaS products and ability to explain technical concepts to non-technical users. Problem Solving: Proactive, results-oriented mindset with strong decision-making skills. Communication Skills: Excellent written and verbal communication, with an ability to manage expectations across stakeholders. Collaboration: Comfortable working cross-functionally with sales, product, and technical teams to ensure seamless service delivery. Team Leadership: Mentor and lead a team of Customer Success Managers (CSMs) to foster best practices, ensuring a consistent and top-notch customer experience. Qualifications Experience : 6-8 years in B2B customer success, account management, or a related field, preferably within a SaaS company. SaaS Expertise : Proven experience in managing enterprise-level clients in a SaaS environment, with a strong understanding of the SaaS lifecycle. Relationship Management : Exceptional communication, interpersonal, and relationship-building skills with a track record of managing high-value accounts. Analytical Skills : Strong analytical and problem-solving skills, with the ability to derive actionable insights from customer data and metrics. Strategic Mindset : Ability to think strategically about customer needs and how they align with our product roadmap. Project Management : Proven ability to manage multiple accounts and projects simultaneously with strong organizational skills. Customer-Centric Attitude : A customer-first mindset, focused on delivering exceptional service and value. Why Join Us? Opportunity to work with cutting-edge technology in a fast-growing SaaS company. Collaborative and dynamic work environment. Competitive salary and benefits package. Opportunities for career growth and professional development. Additional Information "Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards"
Company Description Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100+ businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally. Job Description Job Summary: We are looking for a highly experienced Senior Manager Customer Success to drive customer satisfaction, retention, and growth. This role requires a strong background in managing enterprise-level B2B clients, developing customer strategies, and collaborating cross-functionally to ensure clients maximize the value of our platform. You will be the key advocate for customers, ensuring they achieve their business objectives while fostering long-term relationships. Key Responsibilities: Client Onboarding and Success Management: Lead the onboarding process, ensuring a smooth transition from sales to implementation and setting customers up for success. Revenue-Driven: Track record of achieving upsell, cross-sell, and revenue growth targets in SaaS environments. Customer-Focused: Experience managing high-profile customers and driving success through relationship-building and problem-solving. Tech-Savvy: Strong understanding of SaaS products and ability to explain technical concepts to non-technical users. Problem Solving: Proactive, results-oriented mindset with strong decision-making skills. Communication Skills: Excellent written and verbal communication, with an ability to manage expectations across stakeholders. Collaboration: Comfortable working cross-functionally with sales, product, and technical teams to ensure seamless service delivery. Team Leadership: Mentor and lead a team of Customer Success Managers (CSMs) to foster best practices, ensuring a consistent and top-notch customer experience. Qualifications Experience: 6-8 years in B2B customer success, account management, or a related field, preferably within a SaaS company. SaaS Expertise: Proven experience in managing enterprise-level clients in a SaaS environment, with a strong understanding of the SaaS lifecycle. Relationship Management: Exceptional communication, interpersonal, and relationship-building skills with a track record of managing high-value accounts. Analytical Skills: Strong analytical and problem-solving skills, with the ability to derive actionable insights from customer data and metrics. Strategic Mindset: Ability to think strategically about customer needs and how they align with our product roadmap. Project Management: Proven ability to manage multiple accounts and projects simultaneously with strong organizational skills. Customer-Centric Attitude: A customer-first mindset, focused on delivering exceptional service and value. Why Join Us? Opportunity to work with cutting-edge technology in a fast-growing SaaS company. Collaborative and dynamic work environment. Competitive salary and benefits package. Opportunities for career growth and professional development. Additional Information "Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards" Show more Show less
Company Description Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100+ businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally. Job Description We are looking for a proactive and detail-oriented Customer Success Executive with strong communication skills. The role involves working closely with our clients and internal teams to generate insightful reports, ensure client satisfaction, and drive value through Wizikey’s platform. Key Responsibilities: Serve as the first point of contact for assigned customers to ensure smooth onboarding and engagement. Generate, customize, and deliver accurate media reports and dashboards using Wizikey’s tools. Understand client requirements and translate them into actionable insights and deliverables. Support the Customer Success team in solving queries, gathering feedback, and ensuring timely delivery. Maintain regular communication with clients to drive adoption and highlight product value. Collaborate with the Product and Support teams to ensure high-quality client experiences. Qualifications 1+ years of experience in a Customer Success, Account Management, or similar role within a B2B SaaS environment. Strong communication and interpersonal skills, with the ability to build rapport and trust with customers. Excellent problem-solving skills, with a proactive and solution-oriented mindset. Ability to understand customer needs and translate them into actionable solutions. Experience with CRM systems and customer success tools is a plus. A customer-first attitude with a passion for helping businesses succeed. Bachelor's degree in Business, Marketing, or a related field is preferred. Additional Information "Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards"
Company Description Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100+ businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally. Job Description We are looking for a proactive and detail-oriented Customer Success Executive with strong communication skills. The role involves working closely with our clients and internal teams to generate insightful reports, ensure client satisfaction, and drive value through Wizikey’s platform. Key Responsibilities: Serve as the first point of contact for assigned customers to ensure smooth onboarding and engagement. Generate, customize, and deliver accurate media reports and dashboards using Wizikey’s tools. Understand client requirements and translate them into actionable insights and deliverables. Support the Customer Success team in solving queries, gathering feedback, and ensuring timely delivery. Maintain regular communication with clients to drive adoption and highlight product value. Collaborate with the Product and Support teams to ensure high-quality client experiences. Qualifications 1+ years of experience in a Customer Success, Account Management, or similar role within a B2B SaaS environment. Strong communication and interpersonal skills, with the ability to build rapport and trust with customers. Excellent problem-solving skills, with a proactive and solution-oriented mindset. Ability to understand customer needs and translate them into actionable solutions. Experience with CRM systems and customer success tools is a plus. A customer-first attitude with a passion for helping businesses succeed. Bachelor's degree in Business, Marketing, or a related field is preferred. Additional Information "Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards"
Company Description Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100+ businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally. Job Description We are looking for a proactive and detail-oriented Customer Success Executive with strong communication skills. The role involves working closely with our clients and internal teams to generate insightful reports, ensure client satisfaction, and drive value through Wizikey’s platform. Key Responsibilities: Serve as the first point of contact for assigned customers to ensure smooth onboarding and engagement. Generate, customize, and deliver accurate media reports and dashboards using Wizikey’s tools. Understand client requirements and translate them into actionable insights and deliverables. Support the Customer Success team in solving queries, gathering feedback, and ensuring timely delivery. Maintain regular communication with clients to drive adoption and highlight product value. Collaborate with the Product and Support teams to ensure high-quality client experiences. Qualifications 1+ years of experience in a Customer Success, Account Management, or similar role within a B2B SaaS environment. Strong communication and interpersonal skills, with the ability to build rapport and trust with customers. Excellent problem-solving skills, with a proactive and solution-oriented mindset. Ability to understand customer needs and translate them into actionable solutions. Experience with CRM systems and customer success tools is a plus. A customer-first attitude with a passion for helping businesses succeed. Bachelor's degree in Business, Marketing, or a related field is preferred. Additional Information "Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards"
Job Description We are looking for a proactive and detail-oriented Customer Success Executive with strong communication skills. The role involves working closely with our clients and internal teams to generate insightful reports, ensure client satisfaction, and drive value through Wizikey s platform. Key Responsibilities: Serve as the first point of contact for assigned customers to ensure smooth onboarding and engagement. Generate, customize, and deliver accurate media reports and dashboards using Wizikey s tools. Understand client requirements and translate them into actionable insights and deliverables. Support the Customer Success team in solving queries, gathering feedback, and ensuring timely delivery. Maintain regular communication with clients to drive adoption and highlight product value. Collaborate with the Product and Support teams to ensure high-quality client experiences. Qualifications 1+ years of experience in a Customer Success, Account Management, or similar role within a B2B SaaS environment. Strong communication and interpersonal skills, with the ability to build rapport and trust with customers. Excellent problem-solving skills, with a proactive and solution-oriented mindset. Ability to understand customer needs and translate them into actionable solutions. Experience with CRM systems and customer success tools is a plus. A customer-first attitude with a passion for helping businesses succeed. Bachelors degree in Business, Marketing, or a related field is preferred.
Job Description As a Customer Success Executive , you will be the main point of contact for our customers, helping them maximize the value of our SaaS platform. Your role will involve guiding new customers through onboarding, providing ongoing support, and ensuring their continued satisfaction. You will proactively address customer needs, resolve issues, and work to build strong, lasting relationships that drive customer retention and success. Key Responsibilities: Customer Onboarding: Guide new customers through the onboarding process, ensuring they have a smooth and successful experience as they begin using our platform. Relationship Management: Build and maintain strong relationships with customers, acting as their trusted advisor and ensuring they achieve their desired outcomes. Customer Training: Conduct training sessions and webinars to educate customers on the features and benefits of our platform, ensuring they are fully equipped to utilize it effectively. Proactive Support: Monitor customer usage and engagement, proactively identifying and addressing any potential issues or concerns before they escalate. Issue Resolution: Respond promptly to customer inquiries and resolve any issues or challenges they may encounter, ensuring a positive and seamless experience. Product Feedback: Gather customer feedback and insights to share with the product and development teams, contributing to continuous improvement of our platform. Renewals and Upselling: Work closely with customers to ensure their continued satisfaction, leading to successful renewals and identifying opportunities for upselling additional features or services. Data-Driven Insights: Utilize customer data and analytics to track success metrics, identify trends, and provide actionable insights to both customers and internal teams. Qualifications 1-2 years of experience in a Customer Success, Account Management, or similar role within a B2B SaaS environment. Strong communication and interpersonal skills, with the ability to build rapport and
Company Description Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100+ businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally. Job Description As a Customer Success Executive , you will be the main point of contact for our customers, helping them maximize the value of our SaaS platform. Your role will involve guiding new customers through onboarding, providing ongoing support, and ensuring their continued satisfaction. You will proactively address customer needs, resolve issues, and work to build strong, lasting relationships that drive customer retention and success. Key Responsibilities: Customer Onboarding: Guide new customers through the onboarding process, ensuring they have a smooth and successful experience as they begin using our platform. Relationship Management: Build and maintain strong relationships with customers, acting as their trusted advisor and ensuring they achieve their desired outcomes. Customer Training: Conduct training sessions and webinars to educate customers on the features and benefits of our platform, ensuring they are fully equipped to utilize it effectively. Proactive Support: Monitor customer usage and engagement, proactively identifying and addressing any potential issues or concerns before they escalate. Issue Resolution: Respond promptly to customer inquiries and resolve any issues or challenges they may encounter, ensuring a positive and seamless experience. Product Feedback: Gather customer feedback and insights to share with the product and development teams, contributing to continuous improvement of our platform. Renewals and Upselling: Work closely with customers to ensure their continued satisfaction, leading to successful renewals and identifying opportunities for upselling additional features or services. Data-Driven Insights: Utilize customer data and analytics to track success metrics, identify trends, and provide actionable insights to both customers and internal teams. Qualifications 1-2 years of experience in a Customer Success, Account Management, or similar role within a B2B SaaS environment. Strong communication and interpersonal skills, with the ability to build rapport and trust with customers. Excellent problem-solving skills, with a proactive and solution-oriented mindset. Ability to understand customer needs and translate them into actionable solutions. Experience with CRM systems and customer success tools is a plus. A customer-first attitude with a passion for helping businesses succeed. Bachelor's degree in Business, Marketing, or a related field is preferred. Additional Information "Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards"
Company Description Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100+ businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally. Job Description About the Role Wizikey is looking for a dynamic and enthusiastic Customer Success Intern to support our CSM (Customer Success Management) team. This is a client-facing role that requires strong communication skills and a proactive attitude. You'll work closely with our CSMs to ensure top-notch customer experience and relationship management. Key Responsibilities Support the Customer Success team in managing client accounts Assist in onboarding, training, and engagement initiatives for customers Coordinate with internal teams to ensure client requirements are met Track client interactions and maintain updated documentation Help resolve customer queries and ensure high client satisfaction Prepare reports and presentations for customer reviews Qualifications Currently pursuing or recently completed a Bachelor's degree (preferably 2025 pass-out) Excellent verbal and written communication skills Strong interpersonal skills and a client-first mindset Based in Gurgaon or willing to relocate (Onsite role) Quick learner with attention to detail and ability to multitask Additional Information "Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards"
Company Description Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100+ businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally. Job Description About the Role Wizikey is looking for a dynamic and enthusiastic Customer Success Intern to support our CSM (Customer Success Management) team. This is a client-facing role that requires strong communication skills and a proactive attitude. You'll work closely with our CSMs to ensure top-notch customer experience and relationship management. Key Responsibilities Support the Customer Success team in managing client accounts Assist in onboarding, training, and engagement initiatives for customers Coordinate with internal teams to ensure client requirements are met Track client interactions and maintain updated documentation Help resolve customer queries and ensure high client satisfaction Prepare reports and presentations for customer reviews Qualifications Currently pursuing or recently completed a Bachelor's degree (preferably 2025 pass-out) Excellent verbal and written communication skills Strong interpersonal skills and a client-first mindset Based in Gurgaon or willing to relocate (Onsite role) Quick learner with attention to detail and ability to multitask Additional Information "Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards"
Company Description Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100+ businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally. Job Description About the Role Wizikey is looking for a dynamic and enthusiastic Customer Success Intern to support our CSM (Customer Success Management) team. This is a client-facing role that requires strong communication skills and a proactive attitude. You'll work closely with our CSMs to ensure top-notch customer experience and relationship management. Key Responsibilities Support the Customer Success team in managing client accounts Assist in onboarding, training, and engagement initiatives for customers Coordinate with internal teams to ensure client requirements are met Track client interactions and maintain updated documentation Help resolve customer queries and ensure high client satisfaction Prepare reports and presentations for customer reviews Qualifications Currently pursuing or recently completed a Bachelor's degree (preferably 2025 pass-out) Excellent verbal and written communication skills Strong interpersonal skills and a client-first mindset Based in Gurgaon or willing to relocate (Onsite role) Quick learner with attention to detail and ability to multitask Additional Information "Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards"
Company Description Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100+ businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally. Job Description Wizikey, Asia’s first AI-powered media intelligence platform, is seeking a Client Strategy Intern to support our team in delivering high-impact client presentations, strategic insights, and business enablement materials. The role offers a front-row seat to how data-driven communications and media intelligence power modern PR strategies. Key Responsibilities Assist in preparing client presentations, pitch decks, and strategic reports. Capture and draft minutes of meetings with accuracy and clarity. Collaborate on business and client strategy development through structured research. Support the team in ensuring high-quality deliverables with strong design and storytelling. Work closely with leadership to meet fast-paced deadlines. Qualifications Who Should Apply Students or recent graduates in Business, Communications, Marketing, or related fields. Those who want exposure to client-facing strategy, PR-tech, and business growth. Individuals passionate about AI, communications, and innovative business solutions. What We Offer Exposure to client strategy and leadership-level problem solving. Opportunity to work at the intersection of AI, PR, and business intelligence. A fast-paced, learning-rich environment with direct impact. Internship certificate and potential pre-placement opportunities. Additional Information "Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards"
Company Description Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100+ businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally. Job Description Wizikey, Asia’s first AI-powered media intelligence platform, is seeking a Client Strategy Intern to support our team in delivering high-impact client presentations, strategic insights, and business enablement materials. The role offers a front-row seat to how data-driven communications and media intelligence power modern PR strategies. Key Responsibilities Assist in preparing client presentations, pitch decks, and strategic reports. Capture and draft minutes of meetings with accuracy and clarity. Collaborate on business and client strategy development through structured research. Support the team in ensuring high-quality deliverables with strong design and storytelling. Work closely with leadership to meet fast-paced deadlines. Qualifications Who Should Apply Students or recent graduates in Business, Communications, Marketing, or related fields. Those who want exposure to client-facing strategy, PR-tech, and business growth. Individuals passionate about AI, communications, and innovative business solutions. What We Offer Exposure to client strategy and leadership-level problem solving. Opportunity to work at the intersection of AI, PR, and business intelligence. A fast-paced, learning-rich environment with direct impact. Internship certificate and potential pre-placement opportunities. Additional Information "Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards"
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