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Wizikey
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Customer Success Executive (onsite)

Customer Success Executive (onsite)

1 - 3 years

|

3 - 6 Lacs

Posted:6 hours ago| Platform:

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Skills Required

Interpersonal skills Client satisfaction B2B Senior Executive SAAS Account management CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description

We are looking for a proactive and detail-oriented

Customer Success Executive

with strong communication skills. The role involves working closely with our clients and internal teams to generate insightful reports, ensure client satisfaction, and drive value through Wizikey s platform.

Key Responsibilities:

Serve as the first point of contact for assigned customers to ensure smooth onboarding and engagement.
Generate, customize, and deliver accurate media reports and dashboards using Wizikey s tools.
Understand client requirements and translate them into actionable insights and deliverables.
Support the Customer Success team in solving queries, gathering feedback, and ensuring timely delivery.
Maintain regular communication with clients to drive adoption and highlight product value.
Collaborate with the Product and Support teams to ensure high-quality client experiences.

Qualifications

1+ years of experience in a Customer Success, Account Management, or similar role within a B2B SaaS environment.
Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
Excellent problem-solving skills, with a proactive and solution-oriented mindset.
Ability to understand customer needs and translate them into actionable solutions.
Experience with CRM systems and customer success tools is a plus.
A customer-first attitude with a passion for helping businesses succeed.
Bachelors degree in Business, Marketing, or a related field is preferred.

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Wizikey

Software Development

India

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