Customer Success Executive (onsite)

Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100+ businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally.

We are looking for a proactive and detail-oriented Customer Success Executive with strong communication skills. The role involves working closely with our clients and internal teams to generate insightful reports, ensure client satisfaction, and drive value through Wizikey’s platform.

Key Responsibilities:

• Serve as the first point of contact for assigned customers to ensure smooth onboarding and engagement.

• Generate, customize, and deliver accurate media reports and dashboards using Wizikey’s tools.

• Understand client requirements and translate them into actionable insights and deliverables.

• Support the Customer Success team in solving queries, gathering feedback, and ensuring timely delivery.

• Maintain regular communication with clients to drive adoption and highlight product value.

• Collaborate with the Product and Support teams to ensure high-quality client experiences.

• 1+ years of experience in a Customer Success, Account Management, or similar role within a B2B SaaS environment.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Excellent problem-solving skills, with a proactive and solution-oriented mindset.
• Ability to understand customer needs and translate them into actionable solutions.
• Experience with CRM systems and customer success tools is a plus.
• A customer-first attitude with a passion for helping businesses succeed.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

"Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards"