Associate Product Manager

As an Associate Product Manager at Key, you will play a crucial role in driving the vision, strategy, and execution of Key.ai's core platform features. You will collaborate with cross-functional teams to shape the future of professional communities by focusing on authentic relationships and meaningful connections. Key Responsibilities: - Develop and manage the product roadmap for key platform features, balancing user needs with business objectives - Act as the Scrum Master for all product initiatives, facilitating agile ceremonies and removing impediments - Conduct user research and analyze data to identify opportunities and validate product decisions - Define success metrics and KPIs for product initiatives - Work closely with customer success to understand user feedback and pain points - Partner with the Customer Success Manager to ensure product features and improvements align with customer needs and expectations - Create feedback loops between customers and the product team to drive continuous improvement - Develop customer education materials and onboarding processes to enhance product adoption - Participate in customer calls and meetings to gain direct insights into user experiences - Support the product development lifecycle from ideation through launch and iteration - Create detailed product requirements and user stories - Maintain the product backlog and assist with feature prioritization - Coordinate cross-functional teams including UI/UX designers, front-end engineers, back-end engineers, QA, and Customer Support - Bridge communication between technical and non-technical team members - Document product learnings and best practices for future improvement - Ensure alignment between product objectives and overall business goals Qualifications: - 2-4 years of product management or related experience, preferably with exposure to consumer-facing platforms - Strong analytical skills with experience using data to drive decision-making - Excellent communication skills, both written and verbal - Experience with or understanding of agile development methodologies - Bachelor's degree in Computer Science, Engineering, or related field - Detail-oriented with superior organizational capabilities Preferred Qualifications: - Experience with real-time communication platforms or social products - Understanding of community dynamics and moderation challenges - Comfortable with talking to engineering, occasionally doing pull request reviews, and leveraging AI to write new apps - Experience participating in the full software development lifecycle from concept to deployment - Understanding of UI/UX design principles and ability to provide constructive feedback In this role, you will need to have strong problem-solving abilities, be proactive in issue resolution, adaptable in fast-paced environments, manage multiple priorities effectively, focus on quality deliverables, be eager to learn, mediate different perspectives across teams, and have a customer-centric mindset. If you join Key, you can expect a competitive salary, regular team offsites, and events, along with the opportunity to shape a product that transforms how professionals connect and grow.,