Job Title : Sales Development Representative (SDR) Job Location : Kochi, Kerala Job Type : Fulltime, Permanent Experience Level : 3+ Years The Sales Development Representative (SDR) will play a pivotal role in identifying, qualifying, and nurturing potential customers for our Healthcare SaaS/PaaS suite of products. You'll be the first point of contact for prospects, building relationships, understanding client needs, and setting the stage for successful sales. Job Responsibilities: Lead Generation and Prospecting: Research and identify potential leads within target industries and market segments. Engage with prospects through various channels (email, phone, LinkedIn, social media, etc.) to generate interest and qualify leads. Generate Qualified Meetings: Engage with potential customers to schedule sales-qualified meetings and effectively kickstart the sales funnel. Lead Qualification: Conduct initial discovery calls to understand prospects’ business challenges and determine whether our product offerings are a fit for their needs. Pipelining Management: Build and maintain a pipeline of qualified leads and opportunities using CRM tools (e.g., Salesforce, HubSpot), and move them through the sales pipeline by scheduling meetings and demos. CRM Management: Maintain accurate records of all interactions and update the CRM with notes, contact information, and lead status. Follow-Up: Follow up on marketing-generated leads in a timely manner and nurture prospects until they are ready for a sales conversation. Outreach Campaigns: Execute targeted outreach campaigns to engage with potential clients and generate interest in our solutions. Social Selling: Connect, engage, and generate opportunities with potential customers through social media channels like LinkedIn. Market Feedback: Gather and share feedback from prospects to assist the marketing team in refining outreach strategies to improve lead quality. Required Skills and Qualifications: · 2-4 Years of experience in sales development, business development, or customer facing roles in IT Industry. · Excellent verbal and written communication skills to effectively engage with overseas (USA/Europe) prospects and ability to craft compelling messages that resonate with target customers. · Flair for sales with strong cold calling, email outreach, and lead nurturing skills with the ability to quickly build rapport and establish trust with prospects.

Company Description blueBriX is a pioneering digital health company committed to harmonizing the healthcare ecosystem through innovative technology. Our solutions seamlessly integrate with existing workflows, empowering providers, engaging patients, and transforming health outcomes. Our approach is centered on real-world data, integrating predictive analytics, and patient engagement tools to enhance clinical decision-making and operational efficiency. Based in Bethesda, MD, our mission is to create a unified healthcare ecosystem that improves patient satisfaction and reduces healthcare costs. Role Description This is a full-time on-site role for a Lead Generation Specialist located in Kochi, Kerala - India. The Lead Generation Specialist will be responsible for identifying and cultivating new leads, conducting research on potential clients, managing the lead generation process, and supporting the sales team. Daily tasks will include communication with potential clients, tracking leads in the CRM system, and collaborating with the marketing team to align lead generation strategies with business goals. Qualifications Experience with lead generation and identifying new leads Strong communication and sales skills Ability to conduct comprehensive research on potential clients Proficient in CRM systems and lead tracking Excellent organizational and time management skills Proven ability to work collaboratively with marketing and sales teams Experience in the healthcare or technology industry is a plus Bachelor's degree in Business, Marketing, or related field Show more Show less

Let’s get one thing straight—this isn’t a role for someone who wants to “build brand awareness” or “circle back later.” We’re looking for someone who lives for the chase, thrives on the first touch, and gets a thrill out of turning cold leads into warm conversations. At blueBriX , we build AI-powered, low-code digital health solutions for healthcare providers trying to navigate the messy world of value-based care. Our job? Help them win. Your job? Get us in the room. Here’s what your average day will not look like: Scrolling LinkedIn pretending it’s “market research” Clicking “reschedule” on the same lead for the fifth time Waiting for marketing to spoon-feed you inbound leads Here’s what it will look like: Digging through lead lists to find decision-makers, not gatekeepers Crafting emails and messages that actually get replies Making cold calls that cut through the noise Qualifying prospects like a human polygraph machine Booking meetings that matter—not just checking boxes This isn’t a “follow the script” role. It’s “write the script, test it, break it, rebuild it, win with it.” We’ll give you tools, training, and playbooks—but you’ve got to bring the energy, curiosity, and resilience. You’ll be great at this if: You’ve got grit. The polite kind that doesn’t take no for an answer. You’re obsessed with learning—about our product, our prospects, and what makes a message land . You’re not afraid of the phone. In fact, you kind of love it. You can take feedback without folding. You’re a fast typer, a sharp thinker, and a natural connector. Bonus points if you: Have 2–8 years of sales or lead gen experience (preferably in B2B SaaS or healthcare). Understand CRM tools (HubSpot, Zoho, Salesforce, Apollo—if it’s in there, you track it). Can tell a story. Fast. With value. Without rambling. Location: Kochi, India (in-office role. Because energy is contagious—and we like to keep it that way.) No fake enthusiasm. No inflated titles. Just real hustle, real impact, and real growth. If you're looking for a stepping stone into tech sales and are ready to prove yourself—step up. 🗣️ Now pick up the phone. Your future is calling. Show more Show less

🧭 Product Lead: Not the Pilot. The One Who Built the Damn Plane. Here’s the thing about being a Product Lead: you don’t get the luxury of just flying the route. You’re the one who figured out where we’re going, how to get there, what kind of plane we need, and whether it’ll land without bursting into flames. And around here? The runway is short. The stakes are high. And the passengers are healthcare execs, regulators, physicians, and real patients. Still reading? Good. We’re blueBriX. We don’t do “one-size-fits-most.” We build digital health platforms that flex for every flavor of value-based care. Agentic AI workflows, low-code customization, outcomes-based logic, provider-side automation—the works. We’ve got the ambition. We’ve got the tools. Now we need a Product Lead who can turn that into product-market thunder. This isn’t “senior PM with a fancy title.” This is a leadership role. One foot in the weeds, one foot in the clouds—and your whole body pointed toward shipping with purpose. What you’ll actually be doing (besides sweating under fluorescent lights and drinking bad coffee): You’ll own the entire lifecycle of a product domain. Not the ticket grooming. The vision. You’ll translate what we know (and what we don’t) into product strategy that actually gets traction. You’ll coach PMs—not to check boxes, but to think like owners. You’ll go toe-to-toe with sales, engineering, clinical advisors, and yes, even the CEO. And you’ll do it with the kind of confidence that only comes from knowing your stuff inside and out. You’ll keep the product honest, the team sharp, and the market in your sights. This role is not remote . I repeat—not remote. If you want to shape culture, you need to be in the building. If you want to mentor, you need to see people’s eyes, not just their Slack avatars. Our office in Kochi is your command center. And no, there won’t be a team of 47 analysts building dashboards for you. There will be a fast-moving, deeply committed crew who actually cares about getting it right—and they need a Product Lead who can match their fire. So, if you’ve spent the last few years wondering whether you’re building a feature or a legacy—and you’re ready to lead like you mean it—come build with us. This isn’t just another rung on the career ladder. It’s a launchpad. Apply or don’t. But if you do, bring your map, your compass, and your guts. We’re counting on you to chart the course. Show more Show less

⚙️ Senior Project Manager – Be the Engine Behind HealthTech Delivery Excellence 📍 Kochi, Kerala | 🕒 Full-Time | 🏢 Permanent At BlueBriX, We're Not Just Delivering Projects — We're Transforming Healthcare. You’re not just a task juggler. You’re a strategist, a communicator, and a leader who thrives in organized chaos and is driven by outcomes. If you're passionate about delivering high-impact software products that solve real-world problems — especially in the HealthTech space — we should talk. 🚀 What You’ll Own As a Senior Project Manager , your mission is to ensure every software project under your leadership is delivered on time , within budget , and above expectations . You’ll work closely with cross-functional teams and senior stakeholders to turn plans into products — especially within the EHR/EMR ecosystem. 🔧 Project Leadership & Execution Translate product vision into actionable project roadmaps Define scope, timeline, milestones, and resource requirements Coordinate cross-team dependencies and vendor deliverables Own project budget, effort estimation, and delivery metrics Proactively track progress, surface blockers, and resolve risks before they escalate Drive performance through measurable KPIs 🤝 Client & Stakeholder Communication Act as the strategic bridge between internal teams and clients Maintain transparency and trust with regular updates, demos, and reviews Manage scope changes and ensure alignment of expectations ⚠️ Risk & Change Management Identify risks early and put mitigation plans in motion Foster agility by managing change in a structured, responsive way ✅ Quality Delivery Ensure adherence to high quality and compliance standards Integrate QA throughout the lifecycle, from definition to deployment Champion continuous improvement and feedback loops 👥 People & Team Management Lead and energize project teams with clarity and purpose Set the tone for accountability and performance Mentor, support, and grow junior team members 📊 What You Bring 🎓 Bachelor's/Master’s degree in Computer Science, Engineering, or related field 🏅 10+ years managing software projects, preferably in product-based companies 🏥 Experience in Healthcare tech (EHR, EMR, RCM) is a big plus 📋 PMP or equivalent certification is preferred 🔄 Mastery of Agile, Scrum, and traditional Waterfall models 🛠️ Fluent in tools like Jira, Confluence, Microsoft Project, and Gantt charts 💬 Strong leadership and communication chops — you bring people together 💡 Analytical mindset with a knack for solving problems before they’re problems 💙 Why BlueBriX? We’re a HealthTech product company that’s building intelligent, scalable systems for real-world care delivery — and we believe great project managers make that possible. You’ll be empowered, heard, and given the tools you need to succeed. 👉 Ready to take ownership of projects that truly matter? Apply now and let’s make healthcare better, one milestone at a time.

🎯 Account Manager: Not a “Client Babysitter.” A Strategic Growth Driver. Let’s be clear—this isn’t a role for someone who just “checks in” on clients and sends quarterly reports. This is post-sale warfare , and we’re looking for someone who knows how to turn signed contracts into long-term revenue, insights into renewals, and relationships into referrals. At blueBriX , we build AI-powered, low-code health tech solutions for a U.S. healthcare system that’s in constant chaos. You won’t just “manage accounts”—you’ll protect, grow, and lead them through it. What you won’t be doing: Playing middleman between the client and the tech team Sending “Hope all is well!” emails into the void Scheduling Zooms for the sake of it What you will be doing: Owning the relationship from onboarding to renewal Understanding client goals better than they do Spotting expansion opportunities and making the upsell feel like a no-brainer Translating tech jargon into value that matters to the CFO, the COO, and everyone in between Putting out fires—without waiting for someone to bring a hose This isn’t just about retention. It’s about strategic growth . You’ll be a trusted advisor, a problem solver, and sometimes—let’s be honest—a therapist. You’re not afraid to push back when needed, because your goal isn’t keeping clients happy. It’s keeping them winning . You’ll thrive here if: You’ve got 3–6 years in Account Management, Customer Success, or Strategic Client Handling—ideally in SaaS or health tech You think in solutions, not excuses You can manage multiple accounts without dropping the ball or the tone You’re equally at home talking to end-users and C-suite decision-makers You’ve got thick skin, sharp instincts, and a calm under pressure that would make an ER nurse proud Bonus points if: You’ve worked with U.S. healthcare clients before You know your way around CRMs, dashboards, and renewal pipelines You’ve upsold without sounding like you’re upselling You can present, negotiate, de-escalate, and delight—all in the same call Location: Kochi, India (this is an in-office role—because face time > FaceTime) Team: Professional Services Reports To: Head of Customer Success / Director – Service Delivery 💬 We don’t want a people pleaser. We want a people challenger. If you’re ready to take full ownership of client success—and know how to turn delivery into growth—you belong here.

Let’s get one thing straight—this isn’t a role for someone who wants to “build brand awareness” or “circle back later.” We’re looking for someone who lives for the chase, thrives on the first touch, and gets a thrill out of turning cold leads into warm conversations. At blueBriX , we build AI-powered, low-code digital health solutions for healthcare providers trying to navigate the messy world of value-based care. Our job? Help them win. Your job? Get us in the room. Here’s what your average day will not look like: Scrolling LinkedIn pretending it’s “market research” Clicking “reschedule” on the same lead for the fifth time Waiting for marketing to spoon-feed you inbound leads Here’s what it will look like: Digging through lead lists to find decision-makers, not gatekeepers Crafting emails and messages that actually get replies Making cold calls that cut through the noise Qualifying prospects like a human polygraph machine Booking meetings that matter—not just checking boxes This isn’t a “follow the script” role. It’s “write the script, test it, break it, rebuild it, win with it.” We’ll give you tools, training, and playbooks—but you’ve got to bring the energy, curiosity, and resilience. You’ll be great at this if: You’ve got grit. The polite kind that doesn’t take no for an answer. You’re obsessed with learning—about our product, our prospects, and what makes a message land . You’re not afraid of the phone. In fact, you kind of love it. You can take feedback without folding. You’re a fast typer, a sharp thinker, and a natural connector. Bonus points if you: Have 2–8 years of sales or lead gen experience (preferably in B2B SaaS or healthcare). Understand CRM tools (HubSpot, Zoho, Salesforce, Apollo—if it’s in there, you track it). Can tell a story. Fast. With value. Without rambling. Location: Kochi, India (in-office role. Because energy is contagious—and we like to keep it that way.) No fake enthusiasm. No inflated titles. Just real hustle, real impact, and real growth. If you're looking for a stepping stone into tech sales and are ready to prove yourself—step up. 🗣️ Now pick up the phone. Your future is calling.

Wanted: A Senior Business Analyst Who Can Decode US Healthcare Without Needing a Nap After Lets set the record straight: BlueBriX isnt your average healthcare tech company. Were the crew that believes “value-based care” should actually, you know, deliver value. And our platform? It’s the digital backbone helping providers do just that—without resorting to sticky notes, Excel nightmares, or 2 AM coffee-fueled guesswork. We’re hunting for a Senior Business Analyst who can translate the chaos of US healthcare into crisp, actionable plans—without dissolving into existential despair. You’ll Know This Role is For You If: You’ve ever stared into the abyss of a 300-page payer contract and thought, Challenge accepted. You can explain CPT codes, prior authorizations, and MACRA without Googling mid-sentence. You think “requirements gathering” is more than just nodding while someone rambles. You’ve seen a workflow diagram so convoluted it looked like modern art—and you fixed it. You can tell the difference between a user story, a business rule, and an excuse. You have opinions (the informed kind) about what makes US healthcare tick—and how tech can actually help. What You’ll Actually Be Doing (Besides Being the Adult in the Room): Diving headfirst into the murky waters of US healthcare processes, payer mandates, and regulatory fun. Translating product vision into clear, unambiguous requirements the engineering team can build without psychic powers. Collaborating with product managers, designers, and developers to make sure everyone’s speaking the same language. Validating that what we ship actually solves real problems for real users (not just the ones in pitch decks). Mapping complex workflows, identifying gaps, and proposing solutions that don’t require hiring an army of consultants. Balancing the urgent (“the client needed this yesterday”) with the important (“we should build this right the first time”). Reporting To: You’ll report to the VP of Product . But let’s be honest—if you’re good at this, you’ll spend most of your time embedded with cross-functional teams, championing clarity and sanity. Metrics That Matter (AKA: How We’ll Know You’re Not Just Making Flowcharts for Fun): Requirements sign-offs happen on time—and actually reflect reality. Features launch without the support team turning into an overwhelmed helpdesk. User acceptance testing doesn’t uncover more surprises than a reality TV finale. Stakeholders say, “This makes sense,” more often than, “Wait, what are we building again?” You help reduce rework because you asked the right questions upfront. Real Talk: This is not a remote job. We need you here in Kochi, where hallway conversations and whiteboard sessions solve problems faster than any Slack thread ever could. We don’t do kombucha bars or beanbag chair fortresses. What we do offer: ownership, impact, and a team that wants you to bring your brain (and maybe your sense of humor) every day. Who Shouldn’t Apply: People who think “healthcare domain knowledge” means watching an episode of Grey’s Anatomy. Folks who need a manager to remind them what they’re supposed to be doing. Anyone still arguing that ICD-10 codes are just a passing trend. Final Words (Cue Dramatic Music): If you’re sitting there thinking, “Finally—a role where my obsession with clarity, process, and US healthcare can actually help people,” then stop lurking and start applying. Apply now. Bring your brain, your experience, and maybe a flowchart. You’re going to need it.

Wanted: A Sales Manager Who Can Rally Troops, Close Deals, and Make Quotas Quake in Fear Here’s the deal: BlueBriX is a healthcare tech company on a mission to make “value-based care” something more than a conference catchphrase. Our platform helps providers do real work better, faster, and smarter. But even the best SaaS products don’t get into the right hands without a leader who can build, inspire, and drive a team to deliver. That’s where you come in. We’re not looking for a closer. We’re looking for a commander . Someone who can build a team, set a strategy, and make sure every rep walks in with a plan and walks out with a signature. You’ll Know This Role is For You If: · You believe sales isn’t about pressure—it’s about understanding, solving, and guiding. · You’ve coached SDRs and AEs through wins, losses, and every “maybe” in between. · You know the thrill of closing a deal—and the even bigger thrill of seeing your team do it. · You’ve got opinions about sales processes (the useful kind, not just rants). · You can read a CRM dashboard and spot the story hiding in the metrics. · You’d rather pick up the phone than hide behind endless emails. What You’ll Actually Be Doing (Besides Being the Chief Revenue Cheerleader): · Leading, mentoring, and motivating a team of Sales Development Reps and Account Executives to hit ambitious targets. · Refining our sales playbook so every rep knows how to approach, qualify, and win deals in the healthcare SaaS space. · Forecasting revenue with a blend of realism and optimism (and the receipts to back it up). · Building relationships with prospects and customers that stand the test of time (and procurement cycles). · Collaborating with Marketing and Product to keep messaging sharp and relevant. · Rolling up your sleeves when it counts—because you’re not afraid to lead from the front. Reporting To: You’ll report to the Head of Sales , but you’ll work closely with Leadership, Product, and Customer Success to keep the whole revenue engine humming. Metrics That Matter (AKA: How We Know You’re Not Just Winging It): · Team quota attainment—monthly, quarterly, annually. · Pipeline coverage ratio (because you know hope isn’t a strategy). · Sales cycle length and win rates across segments. · Ramp time for new reps (faster = better). · Customer feedback on the sales experience—because how we sell matters. Real Talk: This is not a remote role. We need you in Kochi, where face-to-face coaching, real-time problem-solving, and hallway high-fives are part of the culture. We won’t bribe you with bean bags or free lattes. What we offer: ownership, impact, and the chance to build something that matters with people who care. Who Shouldn’t Apply: · People who think managing means micromanaging. · Folks who measure success purely in activity, not outcomes. · Anyone who believes B2B SaaS sales is just about product demos and discounts. Final Words (Cue the Soundtrack to Your Greatest Win): If you’re thinking, “This is exactly what I’ve been looking for,” don’t overthink it. Apply now. Bring your leadership, your grit, and your playbook. We’re ready for you.

HR Manager: If Youre Looking for the Policy Manual, You’re Already Lost Here’s the thing: most companies want HR to keep people in line. We want someone who can help them take the damn lead. At blueBriX , we’re not running a factory. We’re not babysitting code monkeys or enforcing badge-swipe quotas. We’re building the future of digital health—platforms that actually change how care is delivered, workflows that providers trust, and AI tools that don’t just look smart, but are smart. And if we’re going to scale that mission, we need an HR Manager who doesn’t flinch at words like culture , performance , or change . Someone who hears “growth” and reaches for a roadmap, not a handbook. This role isn’t about maintaining HR. It’s about reinventing it. You’ll be: The one who finally puts an end to generic job descriptions and cookie-cutter evaluations. The architect of a career development framework that doesn’t feel like a corporate cage. The person who knows how to navigate performance issues without making it a soap opera. The voice that speaks up when someone says, “This is just how it’s done here.” You’ll sit in real meetings, with real decision-makers, solving real challenges—not hiding behind “circulate for feedback” loops. You’ll shape compensation philosophy, org design, internal comms, and that beautiful beast we call culture. Not the version that gets printed on walls. The one that actually shows up in how people work, speak, build, and lead. And yeah, you’ll have to get your hands dirty too. Policies. Offers. Metrics. Reviews. All of it. Because you don’t earn credibility in HR by delegating the hard stuff—you earn it by owning it. This role is based in Kochi. Not optional. Not negotiable. Not “hybrid in theory, ghost in practice.” You want to lead people? You need to be among them. Presence matters. Energy matters. Proximity matters. So, here’s the bottom line: If you think HR is a compliance function, we’re not your tribe. But if you believe HR is the engine of accountability and possibility—if you’ve got the backbone to say no, the heart to say yes, and the brains to know which is which—we’ve got a seat for you. We’re not looking for “people ops.” We’re looking for a people leader. Bring your courage. Bring your ideas. Leave the buzzwords at the door.

🎯 Wanted: A Senior Business Analyst Who Can Decode US Healthcare Without Needing a Nap After Let’s set the record straight: BlueBriX isn’t your average healthcare tech company. We’re the crew that believes “value-based care” should actually, you know, deliver value. And our platform? It’s the digital backbone helping providers do just that—without resorting to sticky notes, Excel nightmares, or 2 AM coffee-fuelled guesswork. We’re hunting for a Senior Business Analyst who can translate the chaos of US healthcare into crisp, actionable plans—without dissolving into existential despair. You’ll Know This Role is For You If: You’ve ever stared into the abyss of a 300-page payer contract and thought, Challenge accepted. You can explain CPT codes, prior authorizations, and MACRA without Googling mid-sentence. You think “requirements gathering” is more than just nodding while someone rambles. You’ve seen a workflow diagram so convoluted it looked like modern art—and you fixed it. You can tell the difference between a user story, a business rule, and an excuse. You have opinions (the informed kind) about what makes US healthcare tick—and how tech can actually help. What You’ll Actually Be Doing (Besides Being the Adult in the Room): Diving headfirst into the murky waters of US healthcare processes, payer mandates, and regulatory fun. Translating product vision into clear, unambiguous requirements the engineering team can build without psychic powers. Collaborating with product managers, designers, and developers to make sure everyone’s speaking the same language. Validating that what we ship actually solves real problems for real users (not just the ones in pitch decks). Mapping complex workflows, identifying gaps, and proposing solutions that don’t require hiring an army of consultants. Balancing the urgent (“the client needed this yesterday”) with the important (“we should build this right the first time”). 🧭 Reporting To: You’ll report to the VP of Product . But let’s be honest—if you’re good at this, you’ll spend most of your time embedded with cross-functional teams, championing clarity and sanity. 📈 Metrics That Matter (AKA: How We’ll Know You’re Not Just Making Flowcharts for Fun): Requirements sign-offs happen on time—and actually reflect reality. Features launch without the support team turning into an overwhelmed helpdesk. User acceptance testing doesn’t uncover more surprises than a reality TV finale. Stakeholders say, “This makes sense,” more often than, “Wait, what are we building again?” You help reduce rework because you asked the right questions upfront. 💡 Real Talk: This is not a remote job. We need you here in Kochi, where hallway conversations and whiteboard sessions solve problems faster than any Slack thread ever could. We don’t do kombucha bars or beanbag chair fortresses. What we do offer: ownership, impact, and a team that wants you to bring your brain (and maybe your sense of humor) every day. 🚫 Who Shouldn’t Apply: People who think “healthcare domain knowledge” means watching an episode of Grey’s Anatomy. Folks who need a manager to remind them what they’re supposed to be doing. Anyone still arguing that ICD-10 codes are just a passing trend. 🎤 Final Words (Cue Dramatic Music): If you’re sitting there thinking, “Finally—a role where my obsession with clarity, process, and US healthcare can actually help people,” then stop lurking and start applying. 👉 Apply now. Bring your brain, your experience, and maybe a flowchart. You’re going to need it.

HR Manager: If You’re Looking for the Policy Manual, You’re Already Lost Here’s the thing: most companies want HR to keep people in line. We want someone who can help them take the damn lead. At blueBriX , we’re not running a factory. We’re not babysitting code monkeys or enforcing badge-swipe quotas. We’re building the future of digital health—platforms that actually change how care is delivered, workflows that providers trust, and AI tools that don’t just look smart, but are smart. And if we’re going to scale that mission, we need an HR Manager who doesn’t flinch at words like culture , performance , or change . Someone who hears “growth” and reaches for a roadmap, not a handbook. This role isn’t about maintaining HR. It’s about reinventing it. You’ll be: · The one who finally puts an end to generic job descriptions and cookie-cutter evaluations. · The architect of a career development framework that doesn’t feel like a corporate cage. · The person who knows how to navigate performance issues without making it a soap opera. · The voice that speaks up when someone says, “This is just how it’s done here.” You’ll sit in real meetings, with real decision-makers, solving real challenges—not hiding behind “circulate for feedback” loops. You’ll shape compensation philosophy, org design, internal comms, and that beautiful beast we call culture. Not the version that gets printed on walls. The one that actually shows up in how people work, speak, build, and lead. And yeah, you’ll have to get your hands dirty too. Policies. Offers. Metrics. Reviews. All of it. Because you don’t earn credibility in HR by delegating the hard stuff—you earn it by owning it. This role is based in Kochi. Not optional. Not negotiable. Not “hybrid in theory, ghost in practice.” You want to lead people? You need to be among them. Presence matters. Energy matters. Proximity matters. So, here’s the bottom line: If you think HR is a compliance function, we’re not your tribe. But if you believe HR is the engine of accountability and possibility—if you’ve got the backbone to say no, the heart to say yes, and the brains to know which is which—we’ve got a seat for you. We’re not looking for “people ops.” We’re looking for a people leader. Bring your courage. Bring your ideas. Leave the buzzwords at the door.

You will join blueBriX, an innovative digital health company committed to streamlining the healthcare ecosystem through cutting-edge technology. By seamlessly integrating technology into existing workflows, we empower healthcare providers, engage patients, and revolutionize health outcomes. Our approach leverages real-time data dashboards, predictive analytics powered by Gen AI, and patient engagement tools, all aimed at enhancing clinical decision-making, operational efficiency, and patient satisfaction. At blueBriX, we prioritize innovation and tangible results, striving to build a connected healthcare ecosystem that drives cost savings and enhances quality of care. As a full-time Customer Service Support Manager based in Kochi, you will play a pivotal role in overseeing daily customer service operations to ensure the highest levels of customer satisfaction and support. Your key responsibilities will include managing a team of support agents, addressing technical support issues, analyzing customer service data, and devising strategies to enhance the overall customer experience. This role demands strong leadership qualities, problem-solving abilities, and effective communication skills to deliver end-to-end (L1 to L3) customer service excellence while adhering to Service Level Commitments. You will be the primary point of contact for strategic clients, representing the product and delivering top-notch product service support. To excel in this role, you should possess: - Proficiency in Customer Satisfaction and Customer Service skills - Expertise in Customer Support and Technical Support - Client Management capabilities pertaining to customer support services - Analytical Skills for evaluating customer service data and performance metrics - Outstanding leadership and team management acumen - Experience in ticket tracking, reporting, and SLA Management - Strong verbal and written communication skills - Willingness to work on-site in Kochi - Prior experience in the healthcare technology sector is advantageous - A Bachelor's degree in Business Administration, Management, or a related field If you are passionate about driving customer service excellence, leading a dynamic team, and making a tangible impact in the healthcare technology domain, we invite you to join blueBriX as a Customer Service Support Manager.,

As an HR Manager at blueBriX, you will play a crucial role in redefining the conventional approach to Human Resources. Unlike traditional HR roles focused on enforcing rules, at blueBriX, we are looking for someone who can lead the way in shaping a progressive organizational culture. Our company is not just about maintaining the status quo. We are at the forefront of revolutionizing digital health platforms, reinventing care delivery, building trustworthy workflows, and developing cutting-edge AI tools. To support our ambitious mission, we need an HR Manager who is not afraid of challenges and is ready to drive change. In this role, you will have the opportunity to break away from generic job descriptions and standard evaluations. You will be tasked with creating a career development framework that empowers employees rather than constrains them within a corporate structure. Handling performance issues will be part of your responsibility, and you will do so with professionalism and tact, avoiding unnecessary drama. As an HR Manager at blueBriX, you will be a key player in shaping our organizational culture, compensation philosophy, organizational structure, and internal communications. Your impact will extend beyond written policies to influence how people work, communicate, innovate, and lead within the company. While strategic decision-making and leadership will be central to your role, you will also be involved in the operational aspects of HR, such as crafting policies, managing offers, analyzing metrics, and conducting performance reviews. Demonstrating a hands-on approach to these tasks will be essential in establishing your credibility and leadership within the HR function. This role is based in Kochi, emphasizing the importance of physical presence and active engagement with the team. We believe that being among your colleagues fosters collaboration, energy, and a deeper understanding of the organization's dynamics. Hybrid work arrangements are not feasible for this position, underlining our commitment to in-person collaboration and leadership. If you are a forward-thinker who views HR as a catalyst for growth and innovation, rather than just a compliance function, blueBriX is the place for you. We are seeking a resilient and visionary leader who can navigate challenges with integrity, make tough decisions, and inspire others to excel. Join us in redefining the role of HR and making a real impact on our organization's success.,