489 Customer Success Jobs - Page 12

Request you to please share your resume on akriti.kapoor@indiamart.com or WhatsApp on 9034322628 Lead and manage a team of 20 to 30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes.

Massive Mobility is looking to hire a dynamic, high-energy field sales professional for NOIDA with 3+ years of experience handling post-sales partnerships and business development to help grow its EV Charging business. The Role: The Partner Success Manager would be responsible for building & maintaining relationships with our partners in EV charging business and support them in local brand promotion to maximize revenue. This role combines hands-on operational support with strategic business development to help partners build successful EV charging businesses. Responsibilities: Field Ops & Training 1. Conduct site visits to partner locations to ensure operational excellence 2. Provide onsite training to partner staff on equipment, operation, maintenance & troubleshooting 3. Ensure proper implementation of branding guidelines across all partner locations 4. Conduct periodic site audits & maintain quality standards 5. Assist partners in optimising station layout & customer experience Business Development 1. Help partners identify & pursue additional revenue streams at charging stations 2. Develop local marketing strategies to drive customer traffic to partner locations 3. Build relationships with local businesses, fleet operators & potential B2B customers 4. Identify & facilitate cross-selling opportunities for partners 5. Assist partners in developing promotional campaigns & local partnerships Partner Growth Support 1. Work with partners to analyze local market conditions & competition 2. Guide partners in pricing strategy & service offerings 3. Help partners optimise operational efficiency & profitability 4. Support partners in customer acquisition & retention strategies Performance Monitoring 1. Track performance of each location on KPIs % utilization 2. Customer experience 3. Increasing repeat business You should have: 1. Bachelors degree in Tech, Business, Marketing 2. 3+ years of field sales or business development experience 3. Valid drivers license & willingness to travel extensively 4. Experience in training & developing business owners/operators 5. Experience in retail or franchise business operations Preferred: 1. Experience in EV charging or automotive industry 2. Knowledge of local market dynamics & business networking Key Skills: 1. Effective communication & negotiation skills 2. Self-motivated with ability to work independently 3. Problem-solving skills 4. Flexibility to work outside regular business hours 1. Experience in EV charging or automotive industry 2. Knowledge of local market dynamics & business networking 3. Effective communication & negotiation skills 4. Self-motivated with ability to work independently 5. Problem-solving skills 6. Flexibility to work outside regular business hours Bachelor's degree in Tech, Business, Marketing with 3+ years of field sales or business development experience.

Join us as an Customer Success Manager and revolutionise the higher education sector! We are seeking passionate individuals who are dedicated to transforming student learning experiences and making a meaningful impact. Key Responsibilities: Build and nurture strong relationships with college students, faculty, HOD, and management, ensuring their needs are met and exceeded. Analyze customer data to enhance experiences and drive business growth. Research and publish insightful white papers that contribute to industry knowledge. Develop training materials and conduct product demonstrations to empower clients. Develop and document high-level strategies for accomplishing specific project objectives. Evaluate and refine onboarding processes, communication infrastructures, and customer success initiatives. Desired Candidate Profile: Proven experience in people management. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. A genuine passion for the education sector and a desire to enact change. Excellent presentation skills. Flexibility to travel as needed. Education Qualification: B.Tech/M.Tech/BA/MA/MBA/BBA Why Join Us? Join us on our mission to transform Indian Engineering Colleges into vibrant AI-driven learning campuses. Become a member of our dynamic team, where innovation, collaboration, and a steadfast commitment to enhancing education are at the core of what we do. If youre ready to make a meaningful difference, we want to connect with you!

Join us as an Customer Success Manager and revolutionise the higher education sector! We are seeking passionate individuals who are dedicated to transforming student learning experiences and making a meaningful impact. Key Responsibilities: Build and nurture strong relationships with college students, faculty, HOD, and management, ensuring their needs are met and exceeded. Analyze customer data to enhance experiences and drive business growth. Research and publish insightful white papers that contribute to industry knowledge. Develop training materials and conduct product demonstrations to empower clients. Develop and document high-level strategies for accomplishing specific project objectives. Evaluate and refine onboarding processes, communication infrastructures, and customer success initiatives. Desired Candidate Profile: Proven experience in people management. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. A genuine passion for the education sector and a desire to enact change. Excellent presentation skills. Flexibility to travel as needed. Education Qualification: B.Tech/M.Tech/BA/MA/MBA/BBA Why Join Us? Join us on our mission to transform Indian Engineering Colleges into vibrant AI-driven learning campuses. Become a member of our dynamic team, where innovation, collaboration, and a steadfast commitment to enhancing education are at the core of what we do. If youre ready to make a meaningful difference, we want to connect with you!

1. Expertise in User Research or Customer Development The speaker should have hands-on experience in talking to prospective users, whether in the context of user interviews, market research, or customer discovery. They should understand both qualitative and quantitative research methods for gathering user insights. 2. Background in Product Development or UX/UI A background in product management, UX design, or customer success will be extremely helpful. This knowledge allows the speaker to relate user conversations directly to product development, user experience, and market fit. 3. Strong Communication Skills Given that the topic revolves around how to talk to users, the speaker must be a strong communicator themselves. They should be able to articulate key concepts clearly and empathetically, adapting their language to various audiences (e.g., product teams, developers, marketers, etc.). 4. Empathy and Active Listening The speaker should exemplify the ability to listen carefully to user concerns, not just talk at them. They must show empathy and the ability to interpret users' feedback to shape product decisions. 5. Experience in Facilitation and Training The workshop will likely involve group activities, role-playing, or interactive exercises. A good speaker should be comfortable facilitating discussions and guiding participants through exercises that help them practice these skills. 6. Knowledge of Interviewing Techniques The speaker should understand different user interviewing techniques such as open-ended questions, follow-ups, probing for deeper insights, and how to avoid bias in interviews. 7. Understanding of Psychology or Behavioral Science Basic knowledge of psychology or behavioral science is helpful in understanding how users think and make decisions. It can help frame conversations in a way that encourages honest and open responses from prospective users. 8. Industry Experience (Optional but Helpful) While not mandatory, having experience working in the industry relevant to the workshop's audience (e.g., tech, healthcare, education, etc.) can provide practical insights that participants can relate to. 9. Ability to Provide Actionable Takeaways Attendees should walk away with practical skills, such as how to prepare for a user conversation, how to ask the right questions, and how to synthesize feedback to inform product decisions. Potential Speaker Roles: User Researcher or UX Researcher: They specialize in interviewing users and gathering insights to improve products. Product Manager: Experienced in communicating with both users and stakeholders, understanding their pain points, and shaping product development. Customer Success Manager: They interact directly with users and have a solid understanding of user needs and behaviors. Founder/Entrepreneur: Especially in startups, founders who have directly engaged with prospective users will bring real-world, practical insights. Behavioral Scientist: For deeper understanding into user motivations and how conversations can be framed to reveal honest feedback.

As a Customer Success Manager (CSM) at Tracxn, you will own and manage multiple customer accounts and act as a single point-of-contact for them. You will help drive Tracxn platform adoption by understanding the customers use cases and helping them use Tracxn products to address those use cases. You will interact with key stakeholders (Partners, CXOs, VPs) from venture funds and large corporates globally on a frequent basis over emails and calls. The role may also involve people management and leading a team of Customer Service Executives. Key Responsibilities Act as a single point of contact for B2B customers during the entire subscription lifecycle Develop a thorough understanding of the Tracxn platform, product offerings for guiding the clients Onboard new customers and convey the platforms functionalities relevant to their use case Drive platform adoption - features, periodic changes, query resolution Manage customer relationships and support all customer requirements Understand customer queries and provide the best possible resolution for the same Identify the real reasons for customer churn and help prevent it Train and manage/mentor a team of Customer Success Executives Timings 9 AM - 6 PM IST What we are looking for: Excellent written and verbal communication skills Strong phone and email etiquette to effectively address customer queries Demonstrate "Customer Empathy" - ability to identify and understand a customer's situation and motives Team handling experience is a plus, but not mandatory 2-6 years of work experience What can you expect at Tracxn? Meritocracy-driven, candid culture with no politics Like-minded intellectually curious colleagues Fast paced learning. Continuous mentorship to help achieve peak potential Founders: Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB) Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

Job Description: Implementation Consultant Morningstar is committed to empowering investor success. One way we accomplish this is by offering independent research and great software products to financial advisers and individual investors. We believe that when the investor wins, we all win. At Morningstar, your contributions have meaning and can drive change. We offer a place where talented, driven people can grow. Our differences are our strength; the fact that we dont all think the same way and encourage unique perspectives helps create great products and services for our clients. The Opportunity We’re a seeking an Onboarding and Implementation Consultant. As an Onboarding and Implementation Consultant for Morningstar AdviserLogic and Licensee Solutions you will play a critical role in driving the success of our clients by ensuring a smooth and effective onboarding experience. Your primary role will be to ensure the successful onboarding of new clients to Morningstar technology, driving an engaging user experience and adoption in line with business objectives. Day to day, you will develop a deep understanding of our clients, ensuring user confidence in Morningstar solutions. You will act as key contact point during the onboarding process, guiding clients through system configuration, best practices, and tailored implementation. Ideally, you will have familiarity with the wealth and financial advice industry with an emphasis on CRM implementation, client engagement and data dissemination. Responsibilities: Own the client relationship through Onboarding to ensure all requirements are met and aligned to business objectives. Establish a professional working relationship with clients and demonstrate ability to grow relationships and build credibility with key client’s contacts at all levels. Proactively manage and increase client satisfaction. Understand business, operations and technology requirements, serving as a conduit between stakeholders, operations, and technology teams. Work closely with the Data & Consulting team to meet each client's unique business requirements. Work directly and effectively in a highly collaborative, Agile software implementation setting and provide input in the development of tools and processes to help increase team productivity. Provide quality formal and informal documentation consistent with documentation standards Facilitate decision making with both internal and external stakeholders and assess trade-offs to define the optimal solution that fulfil client's need and ensure a sustainable offering. Proactively identify risks and potential issues and develop mitigation plans. You will be responsible for smooth and timely hand-over to client Support and Customer Success teams. Qualifications & experience required: A minimum of a bachelor’s degree. 2-5 years’ experience in Professional Services, Support or Consulting preferably in CRM space. Knowledge of Financial Planning is preferred. Experience in managing software as a service (SAAS) implementation. Proven track record of developing and maintaining profitable and reference-able customer relationships. Demonstrated ability to manage project scope and client expectations Demonstrated follow-through on assignments and issue resolution Experience with the full lifecycle of both implementations and upgrades. An ability to be creative and think strategically when it comes to understanding client requirements, problem solving and project management. Strong communication skills, both written and oral, and professional presentation capabilities with an aptitude to collaboratively build effective internal and external business relationships. Strong problem-solving, analytical, and planning skills, and the ability to excel in a fast-paced environment while delivering high-quality work. Ability to lead team decision-making processes and foster an environment of teamwork. Proficiency in MS Office, MS Excel. Excellent oral and written communication skills. High level of attention to detail together with good analytical skills and a responsive nature. Morningstar is an equal opportunity employer.

Position: Customer Success Account Manager - Digital Sales, Adobe Business Unit: Global Business Direct Customer Segment: SMB- North Americas Adobe Solutions: Adobe Digital Media Solutions Location: Noida, India, Adobe. Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours. The Art of Sales is changing The concept of selling has been around for decades, but businesses are digital now. The way sales are conducted must modernize too. In most companies, sales teams are somewhere on the journey below: (1) Sales scratches out their own leads by prospecting their networks, sending one-off or batch emails. (2) Marketing turns over long lists of leads, which are typically contacts in your target audience (3) Marketing has established a repeated process of generating MQL, SAL & SQL that yield some measurable returns. They sometime add lead scoring to this mix. On the other hand, we at Adobe - GBD are a Modern Sales Team of 250+ Digital sellers, supported by analytics and data science teams. We are integrated with Adobe.com digital marketing & engagement funnel and are developing capabilities on picking cues from the customers demographic (who) & behavioral (what) data that they leave on their journey with our business to predict next ‘sales action’ that will lead to revenue conversions (Future state). The Challenge: We are looking for Digital Sellers who would be responsible for a defined patch of Adobe’s SMB customers and the role is pivoted around upselling and cross-selling Adobe Cloud based Solutions. You would be responsible for the Digital Media portfolio of Adobe. The incumbent would be responsible for helping the customer adopt the solution with ease, optimizing their product experience and guiding them to internal support teams if need be. What you’ll do as a CSAM: Develop understanding of Adobe's Digital Media line of products and lead with value-led conversations with customers for these solutions. Create a value-based relationship with new & existing North American Adobe SMB customers. Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails. Execute Marketing Qualified Leads with a defined SLA to maximize Revenue. Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook. Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc. Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions. What you need to succeed SMB Segment exposure and proven ability to manage a large customer set 3+ Years’ experience in a similar role, with experience in selling SAAS solutions preferred Excellent communication Skills, both oral and written Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch. Demonstrated ability to be a quick learner. Task oriented with focus and drive to complete tasks at hand. Strong organization, follow-through and documentation skills suitable for customer communication. International Sales Experience with exposure to NA markets preferably. Working hours will coincide with the US Time Zones Bachelor’s Degree or Equivalent Get to know the team Adobe’s Digital Media Business Unit Adobe’s Digital Media Business Unit focuses on advancing state of the art content and driving digital transformation of industries. It provides tools and services that enable individuals, small businesses, and enterprises to create, publish, promote, manage and monetize their content anywhere through the Adobe Creative Cloud and Document Cloud. Adobe’s creative and document solutions are used by designers, photographers, filmmakers, content publishers, storytellers, UX designers, knowledge workers, consumers and more. Through our connected apps and services, customers have all the tools and assets they need to create and manage content across desktop and mobile devices. Take a peek into Adobe life in this video.

Position Overview: We are seeking a dedicated and results-driven Customer Success Manager- AWS Solution with 3-7 years of experience to join our team. In this role, you will be responsible for ensuring our customers achieve their desired outcomes while using our solutions. You will serve as the primary point of contact for customers, helping them maximize the value of our offerings and fostering long-term relationships. Responsibilities: - Customer Onboarding: Lead the onboarding process for new customers, ensuring they have a seamless experience and understand how to leverage our solutions effectively. - Relationship Management: Build and maintain strong relationships with customers, serving as their trusted advisor and advocate within the company. - Proactive Engagement: Regularly check in with customers to understand their needs, address concerns, and provide updates on new features or best practices. - Value Realization: Help customers measure and realize the value of our solutions, guiding them to achieve their business goals. - Issue Resolution: Identify and address any issues or challenges customers may face, collaborating with internal teams to ensure timely resolutions. - Feedback Loop: Gather customer feedback and insights to inform product development and improvement initiatives. - Training and Support: Provide training and support to customers, enabling them to use our solutions effectively and independently. - Reporting: Monitor customer health metrics and provide regular reports on customer satisfaction, engagement, and retention. Qualifications: - Experience: Experience in customer success, account management, or a related field, preferably within the technology or SaaS industry. - Education: Bachelor's degree in Business, Marketing, or a related field. - Technical Skills: Familiarity with cloud technologies and the ability to understand technical concepts related to our solutions. - Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport and trust with customers. - Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to addressing customer needs. - Team Player: Ability to collaborate effectively with cross-functional teams, including sales, support, and product management. - Customer-focused: A genuine passion for helping customers succeed and a commitment to delivering exceptional service.

About your new role - As a Customer Success Manager, you would be the single point of contact between the Key Clients and the internal teams. - Client Relationship Building - The Customer Success Manager would be responsible for building effective relationships with some of the key clients and maximizing revenue from the assigned existing accounts. - Scaling/Upselling Key Accounts - Identifying upselling opportunities across the key existing clients and expanding relationship with them by continuously proposing new solutions and ensuring that revenue enhancement is achieved in line with the company's objectives. - Collaborate with the Account Managers to discover opportunities of optimization, and drive campaign performance through implementation of best practices - Apart from building strong communication channels at all levels of the client's organization, the CSM would also be responsible for setting proper expectations and ensuring that performance is maintained - Conducting regular review meetings with the client to keep them apprised of the progress of their campaigns, gather feedback from them and facilitate troubleshooting wherever necessary, present future plan of action along with forecasts using key account metrics. - Escalation Management - Proactively support customers by effectively handling their escalations through understanding of the client's critical priorities, solving the complex blockers and ensuring delivery of the promised deliverables within the communicated time frame - Conduct diagnostics and identify gaps in the customer's setup and processes; evangelize and guide customers to implement improvements which could boost output

Key Responsibilities Execute sales strategy to drive revenue growth Own and control direct costs pertaining to the sales delivery, primarily human resource related. Collaborate with Cluster Manager and TLC Corporate teams to analyze data, develop lead generation marketing opportunities for member acquisition, review the membership product, scripts and narrative to the customer and to provide feedback from the voice of the customer. Support TLC Tech products success in your area through advocacy and training Cultivate a good working relationship with the hotel / client teams with a positive narrative on the Program contribution and its performance for the benefit of the hotel Collaborate with the Hotel / Client teams to identify and implement opportunities for growth including bulk, partnerships and retail databases for enrolment and increased footfalls from Members through their sales and marketing networks Manage transparency to the customer on membership benefits, high CSAT scores and escalations on a crisis basis to ensure member satisfaction, increased usage and higher renewal rates Lead recruitment of the teams through collaboration with hotel and TLC corporate teams and lead the induction and training of new recruits. Monitor delivery of KPIs of your self and your teams. Job Purpose Lead / deliver revenue growth for TLC membership and subscription business within the designated area, ensuring operational excellence and client satisfaction. Maintain systems, processes and a delivery structure by training and augmenting manpower as needed. Experience 3+ years of experience with a front-end direct sales role including managing a small team

Dear All, We are excited to announce a job opportunity at IRIS KPO Resourcing India Pvt Ltd for the position of Customer Success Advisor. We are seeking skilled and detail-oriented Customer Success Specialists (Specialist in International Markets, Preferably US and UK Market) with 58 years of experience in Customer Success. Location: Nungambakkam, Chennai Shift: US Shift (6 PM 3 AM) Work Days: Monday to Friday Purpose of the Job: As Customer Success Business Partner (CSBP) you will be a trusted advisor for our key customers and strategic service partners. You will be a key bridge to help them maximize the use of our school management software and ensure our direct and mutual customers receive the highest value, by providing advice and guidance at all stages of the customer journey. You will work to understand customer requirements, help implement and onboard new customers, manage product training, drive adoption and retention, and ensure ongoing satisfaction. You will work within the Customer Success Department and alongside colleagues in Customer Operations, Sales, Channel and our executive team, in driving our senior customers through to success. Key Responsibilities: Work across our VIP” customer base, managing all products/solutions across the customers IRIS portfolio. Develop a trusted advisor relationship with customers to identify and guide them to their goals Oversea the customer onboarding process and move quickly to achieve value Responsible for driving client adoption and outcomes leading to renewals, expansion and advocacy. Manage numerous Customers concurrently and strategically, typically each client will spend in excess of £50,000. Strategically manage day-to-day relationships and communication with customers to ensure success, growth and identify unique opportunities. Act as the primary point of contact for the customer and coordinate the deployment of IRIS resources to address the customer’s issues, including managing escalations Conduct regular on and off-site meetings to understand and discuss the customer’s business requirements or issues and explore how we can help address and resolve these issues. Serve as the ‘voice of the customer’ and provide feedback on how IRIS can better serve them to maximise customer success and retention Maintain a deep understanding of our product and help customers adopt the most relevant features/functionality for their specific requirements. You will be expected to keep developing your product knowledge. Improve our existing approaches to customer success by creating resources to help customers achieve their goals by adopting best practices Use Customer Tracker dashboard to aid assessment of Customer Health and subsequent calls to action. Complete Customer Success Plans for each client and partner to then drive and deliver to the plan. Create Calls to Action within Gainsight to ensure outstanding items are addressed. Carry out a Quarterly Business Review with the client (with input from the Account & Channel Manager). Join the onboarding process and ensure a Go Live Review is completed. Review the adherence to operational SLA’s for each client or partner and ensure Customer Success plans are in place to address non-compliant areas. Discuss our NPS process with the clients and ensure they are aware of other surveys we carry out. • Understand and follow the escalation process for each function, in order to escalate issues for the benefit of the client or partner. Have a deep understanding of the terms and conditions, subscriptions for each client and partner contracts, in order to achieve maximum value for the benefit of the client and IRIS. Ensure that you have a broad and good product knowledge of IRIS’s products and services, and their roadmaps in order to become a trusted advisor. Deliver the KPI’s for Customer Success – including time to value, retention, LTV and upsell / cross-sell lead gen. Requirements: Experience: 5–8 years in International Customer Success (Preferably US and UK) Education: Any Qualification Skills: 5+ years’ experience of client management, such as Customer Success, Account Management, or a related customer-facing discipline Self-starter who can work independently and be a team player Strong project management and organizational skills Excellent relationship building skills, including at senior levels Be able to prioritize tasks and manage your time in a fast-paced environment Excellent verbal and written communication skills, including business presentations Attention to detail is a must Resilience to keep going when faced with challenges Ability to learn new ideas and approaches quickly Good knowledge of product would be advantageous Willingness to work from the Chennai office (Nungambakkam) Comfortable with US Shift timing (6 PM – 3 AM) If you're passionate about Customer Success excellence and looking to grow in a dynamic international environment, apply now! Apply Now: Send your resume to siva.arun.m@iris.co.uk Know someone who fits the bill? Feel free to share this opportunity!

Customer Success - Increase renewal rates and reduce churn Define & Optimize Customer Lifecycle Measure Effectiveness of Customer Success Lead Customer Success Team Enhance Effectiveness and Efficiency Through Technology Inspire Customer Success Required Candidate profile Customer Success exp in leading customer-facing organization manage through persuasion negotiation & consensus building empathy to customer understanding of value drivers in recurring revenue business

The Associate Renewal Sales Representative supports strategic renewal activities by preparing accurate renewal quotes, analyzing contract terms, and collaborating cross-functionally with internal teams and external partners. The ideal candidate combines strong technical and analytical expertise particularly in Excel, data analytics, and AI tools with a passion for continuous learning and a desire to grow into a full Renewal Sales role. The position offers a defined career path into Sales and provides exposure to executive-level stakeholders and enterprise customers. Key Responsibilities: Prepare accurate and timely renewal quotes for maintenance contracts 90120 days before expiration. Review and analyze renewal contracts, validate pricing, and ensure compliance with commercial and legal terms. Leverage advanced Excel functions and data visualization to track trends, build dashboards, and generate renewal forecasts. Use AI tools and automation platforms to streamline renewal workflows, enhance data accuracy, and support SOP development. Lead internal discussions on pricing, contract positioning, and customer value realization. Maintain Salesforce.com (SFDC) data hygiene and ensure accurate tracking of pipeline and renewal activity. Conduct detailed revenue analysis to confirm accurate billing, revenue recognition, and account alignment. Prepare and submit complete order packets for processing and invoicing. Develop and maintain strong internal relationships across Sales, Legal, Finance, Rev Rec, Order Services, and Customer Success teams. Track non-renewals with insights into cancellation reasons and drive recovery efforts where applicable. Support bi-weekly renewal forecasting and reporting cycles with data-driven recommendations. Understand BMC products and services to position renewal value and expand conversations with customers. Proactively contribute to strategic account planning, leveraging data insights to influence retention outcomes. Required Skills & Qualifications: 2+ years of relevant experience in Sales, Renewals, Customer Success, or a similar analytical role (preferably in the software/SaaS industry). Advanced proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP/XLOOKUP, Power Query, formulas, charting). Experience with data analytics, trend analysis, and creating visually compelling reports or dashboards. Familiarity with AI tools or platforms to help automate repeatable processes and drive operational efficiency. Strong understanding of commercial contracts, renewal terms, and pricing models. Experience using Salesforce.com, Zuora, or similar CRM/quote-to-cash systems is a strong plus. Highly organized with excellent attention to detail and ability to manage multiple priorities in a deadline-driven environment. Strong written and verbal communication skills. Ability to work independently and collaboratively in a global, cross-functional environment. Flexible to support global time zones (EMEA, APJ, NA) as needed. Growth Path This role is designed as a springboard into a Renewal Sales Representative position. High performers will gain the opportunity to: Own their own renewal quota and accounts Lead customer conversations and negotiations Receive mentorship from senior renewal leaders Participate in enablement programs focused on commercial and strategic sales skills

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation. Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world. Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level. Serve as an escalation point for issues that impact the customers success and drive risk mitigation. Senior CSSs are required to maintain strong working relationships with other BMC customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management eco systemswith the goal of owning the post-sale strategy. As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset & experience: BA/BS degree or minimum 10 years relevant work experience Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience) Capability as credible and effective C-level advisor/coach, esp. around change management (cultural, technical and business) Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog Prior experience with medium-large, complex project implementations. Prior experience with in-depth & wide-scale diverse portfolio engagements with timelines ranging from 1 week to several months. Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy/Helix, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products. ITIL and all aspects of Service management including Service Desk, Configuration Management, Change Management, Asset Management, CMDB, Service Catalogs and Knowledge Management. ITIL V3 and/or V4 certification strongly preferred. Deep ITSM or IT experience and knowledge of competitive landscape Proven effectiveness at leading and facilitating executive meetings and workshops Ability to prioritize, multi-task, and perform effectively under pressure Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation Familiarity with AI, GPT and LLMs. Familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy) Working knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful) .

P&L Head Insurance Vertical About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their servicesranging from telecalling to sales and supportleverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. Job Description: P&L Head– Insurance Vertical Location: Noida, Sec 3 Experience: Min 10 years of progressive experience in the insurance industry, retail sales, or customer-focused operations Qualification: B. Tech / MBA About the role: As the P&L Head you would act like a mini-CEO for the Insurance Vertical, you will drive operations, revenue, and profitability for our enterprise accounts in the Insurance domain. You will lead a team spanning operations, customer success, and enterprise sales, ensuring seamless execution, exceptional service delivery, and sustained growth. Your role will be pivotal in scaling our insurance vertical, optimizing processes, and expanding key client relationships to maximize impact. Responsibilities: P&L Management: Own financial performance, tracking KPIs to drive profitable, sustainable growth. Make data-driven decisions to meet or exceed revenue and margin targets Operational Leadership: Oversee day-to-day operations with a focus on service quality and execution excellence. Implement scalable processes, ensure SLA adherence, and drive performance improvements. Anticipate challenges and proactively introduce solutions to optimize efficiency and client satisfaction. Revenue Growth & Client Expansion: Grow revenue through client retention, upselling, and new business acquisition. Lead client engagements, strategic negotiations, and account development. Team Building & Leadership: Build, scale, and mentor high-performing teams in operations, sales, and account management. Champion recruitment, training, and culture-building initiatives that foster ownership and innovation. Tech & Product Collaboration: Provide feedback to enhance automation and tools; collaborate with product teams to improve workflows and efficiency through technology. Requirements: Min 10 years of progressive experience in the insurance industry, retail sales, or customer-focused operations, with a track record of leading both B2B operations/service delivery and revenue growth. Self-starter, motivated, comfortable working in a high-paced startup environment, balancing execution with building processes and systems for scale Strong experience in operations, customer success, sales, and managing high-revenue quotas. A data-driven individual with a track record of achieving revenue targets and driving profitability. Strong leadership and people management abilities, with a passion for developing and mentoring teams to achieve outstanding results.

Our Analytics and Automation team is at the forefront of leveraging data-driven insights to enhance business performance across sales, marketing, product development, and VSE. We specialize in harnessing advanced analytics and automation techniques to provide actionable intelligence, drive efficiency, and foster innovation. Our commitment to excellence ensures that we deliver impactful solutions that propel our organization's strategic goals forward. About You: You like to develop, design, and deliver data visualization solutions that deliver sustained business value from our and associated solutions You enjoy working cross-functionally across Sales, Marketing, Operations, and IT organizations for supporting the customer success organization Youre a team player and believe in building synergies across BMC to create/continually evolve one integrated customer journey. You like to innovate, and have a passion for solving business problems, to continuously improve our quality of service You have a passion for development, and challenge yourself to learn new things You know how to have fun and connect with people. Key Responsibility/Role Expectations: The Senior BI Analyst supports senior leadership by providing data-driven insights and analytics, enabling informed decision-making, and driving strategic initiatives to enhance customer success and align with business objectives. You should be responsible to Design, develop, and maintain advanced and interactive Tableau dashboards to provide actionable insights into customer success metrics. Analyze customer behavior, trends, and performance metrics to identify actionable opportunities for improvement. Monitor key customer success indicators (e.g., retention, churn, satisfaction) and provide insights to drive enhanced customer engagement and satisfaction. Create visually compelling and interactive reports tailored for senior leadership to support data-driven strategic decision-making. Collaborate with cross-functional teams, including Customer Success, Product, and Support, to gather requirements and deliver tailored BI solutions. Integrate data from multiple sources (e.g., CRM systems like Salesforce, support tools, and internal databases) to create a unified view of performance. Provide data-driven recommendations to senior leadership to align customer success efforts with organizational objectives. Identify and report on key trends and anomalies in customer success data, proactively addressing potential challenges. Develop and implement automated workflows for reporting and analytics to enhance efficiency and reduce manual effort. Stay updated on Tableau and broader BI trends, implementing best practices in data visualization and analysis. Professional Experience: Minimum of 7+ years of experience in Business Intelligence and data analysis. Expert proficiency in Tableau, with demonstrated ability to build advanced visualizations. Strong understanding of relational databases with expertise in advanced SQL writing. Proven ability to extract and analyze data from sources such as Snowflake, Excel, CSV, and text files. Proficient knowledge of Salesforce.com, with experience in CRM data analysis and integration. Advanced skills in Excel, PowerPoint, and Word for creating reports and presentations. Strong analytical skills to critically evaluate data, reconcile discrepancies, and ensure accuracy. Ability to translate user requirements into technical solutions and design effective BI implementations. Excellent organizational skills, with the ability to manage multiple complex projects in a fast-paced, dynamic environment. Self-motivated, detail-oriented, and able to deliver quality outcomes under tight deadlines. Strong communication and presentation skills to effectively collaborate with stakeholders, including senior leaders such as Sr. Directors and VPs. Demonstrated ability to influence and build long-term relationships with cross-functional teams and business partners. Experience mentoring and training team members on technical skills and BI best practices. Quick learner, adaptable to changing tools, environments, and priorities. Customer-oriented mindset, with a proven ability to partner with stakeholders to achieve shared business goals. Familiarity with programming languages like Python or R, cloud-based platforms like AWS are a plus. Basic understanding of machine learning concepts and predictive analytics is a bonus. Education Bachelors or masters degree in computer science, Information Systems, or a related field (Advanced degree preferred).

About the Role Were looking for a proactive Associate Customer Success Manager to champion customer satisfaction, retention, and growth for our SaaS product suite. This role is pivotal in customer onboarding, relationship management, and product advocacy. Key Responsibilities • Manage the setup and delivery for ANSR’s mid-market customers, ensuring a seamless onboarding experience. • Showcase product value by delivering engaging presentations and demos that highlight the benefits of our suite. • Serve as the first point of contact for customers, handling inquiries and building strong relationships to ensure satisfaction with our products and services. • Provide customer support via phone, email, and live chat, resolving issues promptly and effectively. • Report on customer health with regular updates on usage metrics and growth opportunities. • Act as the voice of the customer to internal teams, advocating for customer needs and aligning them with business goals. Required Skills • Demonstrated experience in customer success management for SaaS products. • In-depth understanding of SaaS onboarding processes and best practices. • Excellent communication and presentation skills with the ability to clearly articulate product value. • Experience in creating customer-facing materials and content. • Strong analytical skills with a data-driven approach to customer success metrics. • Proficiency in CRM systems and customer success tools. Qualifications • Bachelor’s degree in BE, BTech, Business, Marketing, or a related field. • 3+ years in customer success, account management, or a similar role. • Proven track record in retaining and growing customer accounts. Desired Qualities • Proactive problem-solver with a customer-first approach. • Ability to work cross-functionally and influence stakeholders without direct authority. • Strong organizational and project management skills. • Passionate about technology and staying current on industry trends.

Responsible for School ERP Implementation, conducting training to the Teachers, Admin staff & Management regarding usage of Erp modules Responsible for Erp Demo delivery to Schools. Should be flexible for traveling.

Sales BDE with base location of Theni District Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting relationships with key clients. Customer Onboarding: Oversee the onboarding process for new clients, ensuring a smooth and positive experience. Customer Success Strategy: Develop and implement strategies to improve customer satisfaction, retention, and growth. Issue Resolution: Address and resolve customer issues and complaints in a timely and effective manner. Product Training: Provide clients with training and resources to help them maximize the value of our products and services. Feedback Loop: Collect and analyze customer feedback to inform product development and service improvements. Performance Metrics: Monitor and report on key performance indicators (KPIs) related to customer success. Cross-Functional Collaboration: Work closely with sales, marketing, product development, and support teams to ensure a cohesive approach to customer success.

Role & responsibilities As a Lead - Customer Success Management, you will play a crucial role in supporting Checkmate's clients in maximizing their digital performance and ensuring their overall success with all Checkmate products. This is a dynamic role where you'll contribute to both strategic services for our First-Party Ordering products (Loyalty & Marketing, Kiosks, Catering, Web/App Ordering, and the Design Editor) and general customer success management across the entire Checkmate suite. Youll work directly with enterprise restaurant brands, primarily in the US, providing hands-on support and helping them leverage Checkmate's solutions effectively. Essential Job Functions: Agency Services & Strategy Support: Oversee the implementation of service offerings for Loyalty & Marketing, Web/App Ordering, Kiosk, Catering, and other Checkmate products.. Assist in using customer data across channels to inform campaign effectiveness and digital revenue growth. Help prepare materials that support ongoing success for enterprise clients. Customer Success Management Act as a key support contact for a portfolio of enterprise clients, assisting them with the adoption and optimization of all Checkmate products. Provide clients with product demonstrations, training, and best practices to help them maximize product usage. Be able to provide hands-on support and training for key marketing tools, including email, segmentation, customer journeys, and promotional events. Assist in presenting data-driven insights and building client trust. Proactively identify and escalate client challenges, contributing to high levels of satisfaction and retention across all Checkmate product usage. Identify opportunities to enhance client engagement and encourage the adoption of additional products or services. Reporting and Documentation: Maintain accurate and up-to-date records of client interactions, feedback, and status updates in the CRM system. Prepare and present basic reports on client activity and satisfaction levels. Monitor client satisfaction levels and escalate concerns to senior team members when necessary. Adaptability & Process Contribution: Proactively adapt to evolving company needs and strategic shifts. Contribute to building internal documentation and support resources. Preferred candidate profile 3 - 5 years of experience in client support, customer service, or marketing coordination ideally within B2B SaaS, loyalty/CRM platforms, or consumer-facing industries like food tech, travel, or retail. Bachelor's degree from a recognized University or a related field (or equivalent experience). Excellent communication, interpersonal, and analytical skills with the ability to engage effectively with clients and internal teams. Superior organizational and time management skills, with a capacity to handle multiple high-priority projects simultaneously. Familiarity with tools like Asana, Trello, MS Project, or similar for managing projects and tracking progress. Familiarity with CRM platforms (e.g., Hubspot) and customer success tools. Ability to adapt to changing environments and manage multiple priorities in a fast-paced setting. The candidate must be flexible to work in the US shift hours is essential for this role. Candidate must have their own system for remote work.

About The Job Position Title: Media Planner Department: Customer Success Job Scope: India Location: Noida, India Reporting to: Associate Director- Customer Success Work Setting: Onsite Purpose of the Job We are seeking an experienced and detail-oriented RFP Designer to join our team. The successful candidate will be responsible for creating comprehensive and strategic Requests for Proposals (RFPs) for our programmatic marketing product suites. This role requires a deep understanding of programmatic advertising, strong project management skills, and the ability to collaborate with various stakeholders to ensure the RFPs meet our business objectives and standards. Key Responsibilities Timely Delivery of Proposals - Ensure the timely delivery of all assigned proposal projects, maintaining the highest quality and tailored to meet specific customer needs. Pre-Proposal Planning - Facilitate pre-proposal planning meetings with the Sales and Customer Success teams to strategize and optimize steps for maximizing the conversion rate. Project Management - Oversee the entire proposal project, working closely with the Sales and Customer Success teams to ensure alignment with client requirements. Stakeholder Coordination - Request, coordinate, review, and edit proposal inputs from various stakeholders, including sales, finance, commercial, legal, and corporate teams, ensuring comprehensive and cohesive proposals. Media Plan and Deliverable Management - Prepare and communicate detailed media plans, deliverable checklists, and ownership matrices to ensure clarity and accountability. Adherence to Standards - Follow proposal best practices, quality standards, and regulatory requirements throughout the entire proposal lifecycle to ensure compliance and excellence. Continuous Improvement - Continuously assess the effectiveness of proposal responses by tracking the win/loss database and collecting client feedback. Use this data for ongoing improvements. Professional Development - Engage in continuous learning and professional development to stay at the forefront of proposal management, becoming familiar with new tools, techniques, and industry best practices. Qualifications Requirement: Experience, Skills & Education 3-5 years of relevant experience in Adtech industry Graduation and above, preferably in mass communication or journalism Media planning / Programmatic media planning experience will be a plus Sound knowledge of Media planning and programmatic tech space Why Explore a Career Be a Part of the Revolution in Healthcare Marketing. Innovate with Us to Unite and Transform the Healthcare Providers (HCPs) - Ecosystem for Improved Patient Outcomes. It has been recognized and certified two times in a row Best places to work NJ 2023, Great Place to work 2023. If you are passionate about health technology and have a knack for turning complex concepts into compelling narratives, we invite you to apply for this exciting opportunity to contribute to the success of our innovative health tech company. Below are the competitive benefits that will be provided to the selected candidates basis their location. Competitive Salary Package Generous Leave Policy Flexible Working Hours Performance-Based Bonuses Health Care Benefits

Hi Warm Greetings, Greetings from Rivera manpower services! Note : Excellent communications is a Must to apply Only immediate joiners with Degree Certificate Mandatory! With Minimum 1 years Experience In International BPO is Mandatory Book your slots for the interview : Deepa : 9380300644 /9986267393 / 7829336034 /7829336202 About us: The global leader in digital services and technology for content creation and delivery, Deluxe has been a trusted partner to Hollywood studios, independent filmmakers, TV networks, online content producers, brands, and anyone looking to bring stories and experiences to audiences, for more than 100 years. Deluxe Creative companies house the worlds top talent. Deluxe Delivery enables content creators and providers to get their content to the world in any format. With headquarters in Los Angeles and New York, and operations in 25 key media markets worldwide, Deluxe relies on 8,000 of the industry's premier artists, experts, and innovators. Position 1: Designation: Accounts Coordinator/ Client Services Executive CTC- 6LPA+ allowances upto (8k)Shifts- Hybrid mode, Fixed weekend offUS shifts(9pm-6am)(10pm-7am) Location- Bellandur, Bangalore Roles and Responsibilities: Customer Engagement- Be the primary point of contact and build long-term relationships with customers, both externally and internally. Connect with clients and drive regular status calls, executive summaries and strategy meetings for high-profile projects. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Create, maintain and communicate to client project timelines and budgets. o Prepare and communicate pricing quotes and estimates with client. o Ensure Billing and Revenue Tracking is maintained weekly. Manage client change orders by negotiating deliverable due dates between clients and internal departments, balancing internal capacity with external demands and expectations. Prepare regular account statuses, such as missing asset reports, delivery schedules and project statuses to the customer or senior management. Clearly communicate expected delivery dates for titles/assets, via entry of ordered titles into internal systems and Email/verbal communication for special cases and exceptions. o Working with Account Coordinators to ensure day to day production is running effectively. o Ensure Account Coordinators maintain a current and accurate understanding of all work-in- progress that has been initiated. Collaborate with Account Coordinators to ensure deliverables are completed within agreed upon timeframe with client - communicate with internal and external teams should changes occur as required. Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client. o Communicate regularly with client regarding project performance metrics. Note: 1. This is client interaction role and not Finance & Accounts role. 2. Transport - free pick-up and drop facility from your residence to work and back. 3. Meals - Breakfast, Lunch and dinner will be served in the facility. 4. Candidate should be open for Night shift (9pm-6am)(10pm - 7am) Regards, Deepa : 9380300644 Rivera Manpower Services

Job Brief We are currently hiring a Presales/ Product Sales Specialist to join our Branding Solutions team and provide solutioning support to our Key Account Managers and top customers. As our new Product Sales Specialist Employer Branding, you will be tasked with two primary objectives: growing the existing revenue and expanding the customer base for our branding solutions. This role involves targeting a diverse range of customers, including large corporates, SMBs, Captives, Startups and performing tasks such as identifying employer branding opportunities, assessing customer needs, suggesting the right product/solution across Naukri/ IIMJOBS/Hirist/AmbitionBox and NaukriCampus. Upselling, and collaborating on go-to-market strategies, particularly for Captives and large corporates to ensure we get a wide coverage and customer benefits from our breadth of offerings. Main Responsibilities Your main responsibilities will include: Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations Ensuring solutions stated in the proposition are best practices and in line with client requirements Managing the presales process by creating solutions and proposal documents Working closely with Sales to ensure the successful closure of the sales process Liaising with Product Managers to provide feedback from clients about product requirements Keeping abreast of market trends and product & competitor landscapes Plan and implement a recruitment marketing and employer branding strategy to attract high-quality applicants for our clients Plan and manage recruitment campaigns Track, measure and report on campaign results Oversee clients career site and suggest improvements Other responsibilities will include: Focus on driving long-term sustainable growth for the business Collaborating with customers and the extended teams (Customer Success and Content) to generate a comprehensive and growth plan for accounts Key Requirements You possess a Degree in Engineering or an MBA You have prior experience in recruitment marketing or talent branding You possess strong problem-solving and prioritization skills You have strong presentation skills You have excellent interpersonal and communication skills and are adept at working with multiple stakeholders Open and willing to travel

Handle customer queries effectively via call/chat/email Ensure timely resolution and maintain customer satisfaction Maintain call logs and reports as per process requirement Follow standard operating procedures and guidelines Handle inbound and outbound customer interactions Provide accurate information and resolve queries Document customer interactions in the system Maintain service quality and meet defined KPIs Work Mode: WFH/ WFO Work Timings : 8.5 hours between 9:00 AM to 7:30 PM Key Requirements: Good communication and interpersonal skills Comfortable with rotational shifts, if required Strong verbal and written communication skills Ability to multitask and manage time effectively Comfortable with rotational shifts and night shifts (for NRI process) Fresher welcome; prior BPO/customer support experience is a plus