1267 Customer Success Jobs - Page 12

As an Associate Director, Subscriber Services at Benchmark Gensuite, you will play a crucial role in leading and mentoring a team to manage complex customer engagements in an Enterprise SaaS environment. Your responsibilities will include building and maintaining strong C-suite relationships, identifying upsell and cross-sell opportunities, developing customer success strategies, and ensuring seamless customer experiences. You will leverage customer insights and analytics to optimize service delivery, address challenges, and drive continuous improvement. Key Responsibilities: - Lead and mentor a team to manage complex customer engagements in an Enterprise SaaS environment - Build and maintai...

Role Overview: As a Customer Success Manager (CSM) within the Customer Success team at Signature Success, you will play a crucial role in serving as the primary contact point for Salesforce's largest and highest-profile customers. Your main responsibility will be to partner with a small number of assigned accounts, focusing on the customers" business goals to enhance their technical and operational health and maximize the value derived from their Salesforce investment. Building strong relationships with customers and account teams, understanding their Salesforce implementation, and providing proactive services will be key aspects of your role. Additionally, you will act as a trusted advisor,...

As a Product Onboarding Specialist in a B2B SaaS company, your role is crucial in ensuring successful onboarding of new customers and driving conversions. You will be responsible for conducting live product onboarding calls, customizing demos and walkthroughs based on user needs, and engaging with prospects to address their pain points in real time. Key Responsibilities: - Own the Onboarding Funnel: Conduct live product onboarding calls, engaging prospects and addressing their pain points in real time. - Drive Conversions: Guide trial users towards becoming paid customers by demonstrating how our product solves their challenges. - Tailored Demos & Walkthroughs: Customize onboarding sessions ...

As a Relationship Account Manager at MongoDB, you will be a key player in sustaining long-term partnerships with mature customers, driving expansion, and evangelism. Your role will involve acting as the primary point of contact for a customer portfolio, responsible for their success, education, enablement, upsell/cross-sell, and renewal activities. Key Responsibilities: - Act as the primary point of contact for a customer portfolio, managing success, education, enablement, upsell/cross-sell, and renewal activities. - Be a strategic advisor to customers, aligning with their MongoDB initiatives, internal processes, bottlenecks, and corporate strategy. - Proactively prospect, identify, qualify,...

Role Overview: As a Customer Success Engineer at Device42, you will play a crucial role in enabling the largest and most strategic customers to quickly realize business value through the implementation of the software. Your expertise in technology, process discipline, and dedication to customer success will drive fast time to value for our customers. Key Responsibilities: - Assist key customers with the Installation & Configuration (I&C) of their Device42 software to ensure fast time to value - Collaborate with Customer Success Managers to drive customer success, recognize business value, and identify potential upsell and expansion opportunities - Advocate for the customer by escalating issu...

Role Overview: Join Newton School in the mission to bridge the gap between college graduates and companies by driving university-level operations and stakeholder success across partner campuses. As an Associate, you will play a crucial role in ensuring the high-quality execution of academic programs by building strong relationships with university departments and stakeholders. You will be the primary point of contact within the university ecosystem, orchestrating seamless coordination to guarantee academic delivery and student experience excellence. Key Responsibilities: - **Stakeholder Ownership:** Establish and maintain working relationships with university stakeholders including the Dean,...

Role Overview: You will be part of the Services Excellence team within Oracle Analytics, focusing on innovating, building, and supporting service management technologies to enhance product support. Your role as an APM will involve working closely with top Fusion Analytics customers to drive user adoption and ensure product success. Additionally, you will collaborate with solution engineers to guide customers through their adoption journey, remove adoption barriers, connect customers to resources, and provide product and analytics guidance. Your contribution to creating new content and playbooks will be essential in supporting the growth of the organization. Key Responsibilities: - Partner wi...

As a Sales Director at our company, you will play a crucial role in driving strategic, enterprise-wide sales initiatives in India. Your primary responsibility will be to engage with the largest companies in the country, managing a blend of existing clients and potential prospects. Your ability to forecast sales activity, achieve revenue targets, and ensure customer satisfaction will be key to your success in this role. Responsibilities: - Exceed monthly/quarterly sales targets by selling Salesforce solutions to enterprise accounts in India. - Manage the entire sales process, focusing on new business sales and expanding existing accounts. - Identify and research territories, develop a go-to-m...

You will be joining CodeRabbit, an innovative research and development company focused on creating highly efficient human-machine collaboration systems. Our main objective is to develop the next generation of Gen AI-driven code reviewers, fostering a symbiotic relationship between humans and advanced algorithms to surpass individual engineers in terms of performance. By merging language models with human creativity, we aim to redefine software development efficiency and quality. **Key Responsibilities:** - Recruit and oversee Level 1 and Level 2 customer support teams - Provide guidance and training to customer support team members - Establish and manage customer support systems, processes, ...

As a Senior Manager at Newton School, you will play a crucial role in driving university-level operations and ensuring stakeholder success across partner campuses. Your responsibilities will include: - **Stakeholder Ownership:** Build, own, and manage day-to-day working relationships with university stakeholders, including the Dean, academic coordinators, department heads, faculty, and admin teams. You will be the single point of contact for all cross-functional alignment. - **Cross-Department Coordination:** Ensure timely and effective coordination across multiple university departments to deliver key academic and operational outcomes such as scheduling, exams, grading, student records, and...

Role Overview: As a Key Account Manager / Growth Leader specializing in existing account farming, your primary responsibility will be to nurture and grow relationships with our current customers. You will focus on identifying and capitalizing on upselling, cross-selling, and renewal opportunities within assigned accounts. Your goal will be to maximize revenue, increase customer loyalty by identifying opportunities to add Value to the Customer Process and contribute to the overall Growth of the Account and Organization. Key Responsibilities: - Serve as the main point of contact for assigned existing accounts. - Develop a deep understanding of customers" business objectives, needs, and challen...

As a Digital CSM at Cisco ThousandEyes, your role is crucial in overseeing the entire customer lifecycle by leveraging technology, automation, and data to create a seamless experience across onboarding, adoption, and renewal phases. You will proactively engage with customers digitally to ensure they receive value and meet their goals without the need for constant one-on-one communication, thus playing a key role in scaling customer success efforts and optimizing engagement while maintaining the human touch. **Key Responsibilities:** - **Digital Engagement Strategy:** Develop and execute a proactive digital communication strategy for customer segments, focusing on volume accounts to drive eng...

As the Director of Account Growth, you will be responsible for developing and executing strategies to drive revenue expansion and retention across key customer accounts. Your role will involve a combination of strategic thinking, customer advocacy, and business acumen to unlock growth opportunities while minimizing churn. You will act as a trusted advisor to clients, ensuring they derive maximum value from our solutions, and as a growth catalyst by identifying and capturing opportunities to expand partnerships. Key Responsibilities: - Develop and execute growth strategies for strategic accounts, focusing on upsell, cross-sell, and renewals. - Collaborate with Sales and Product teams to creat...

As a visionary Senior Product Manager at Hurrey, you will play a crucial role in leading the product development and go-to-market strategy for the AI data annotation ecosystem. Your responsibilities will include defining and executing the product roadmap, driving platform architecture decisions, analyzing customer needs across high-value segments, managing relationships with enterprise clients, building and managing cross-functional teams, packaging and selling platform services to enterprise clients, and developing partnership strategies with AI companies and healthcare organizations. Key Responsibilities: - Define and execute product roadmap for AI data annotation platform serving enterpri...

Role Overview: If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! ACV is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry. ACV Auctions Inc. is seeking talented individuals to join their team in Chennai, India, offering a wide range of exciting opportunities across various roles in corporate, operations, and product and technology. The Team Lead, Customer Service role at ACV is responsible for providing coaching, training, and mentorship to drive customer success team members to hit and exceed their individual and team...

Role Overview: You will be part of a global and diverse culture that fosters innovation and excellence, not just professionally but also personally. At Quantiphi, we take pride in providing a transparent, diverse, and growth-oriented environment where your skills and talents are valued. Key Responsibilities: - Provision infrastructure as a service cloud computing for cloud platforms with at least 1+ years of experience, preferably with exposure to Google Cloud Platform (GCP). - Utilize hands-on experience with GCP services like Compute Engine, Kubernetes Engine, Cloud Storage, Cloud SQL, VPC, IAM, and Cloud Monitoring. - Demonstrate a solid understanding of cloud infrastructure concepts, inc...

Infoedge is inviting candidates for a walk-in for Client Servicing role with iimjobs.com. Date - 3rd October' 2025 (Friday) Time - 10 AM to 3 PM Address - A-88, Sector - 2, Noida (near noida sector 15 metro station) About Info Edge Info Edge is the parent company of established brands like naukri.com, 99acres.com, shiksha.com, jeevansathi.com, and many others. At Info Edge, our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. At Info Edge, people are our core c...

Key Responsibilities: 1. Solution Architect &Innovator: Work alongside the sales team to gain a deep understanding of customer requirements and craft tailored solutions that seamlessly integrate into their large-scale operations. Showcase the capabilities of our No-Code/Low-Code platform by delivering engaging and customized product demonstrations that illustrate how it can transform their business processes. 2. Customer-Focused Product Consultation Engage in detailed consultations with customers to identify their core needs, pain points, and business goals. Conduct market research and competitive analysis to provide valuable insights and strategic recommendations. Translate customer feedbac...

Job role: Inside sales executive is required to contact potential buyers through phone / emails etc. attends and replies enquires, presents our services, shares quotes / pricing and tries to convert into sales. Person is required to perform end to end tasks related to customer enquiry, sharing quotation, providing updates to customer & do follow ups as required, co-ordinate with internal departments. Experience: 0-5-year experience in inside sales/ Telesales/ Customer service for IT products and services. Extensive experience of in handling customer queries Can manage irritated customers and convert into sales Qualification: Any Graduate Shift Timings: 9:00am-6:00pm

As an Engagement Partner at a leading German product-based company based in Pune, you will play a crucial role in managing top-tier clients, driving strategic conversations, ensuring project delivery excellence, and supporting digital transformation efforts. **Key Responsibilities:** - Serve as the main point of contact for specific group brands, ensuring stakeholder satisfaction and aligned outcomes. - Drive strategic conversations across departments to uncover value-driven opportunities. - Manage the successful delivery and growth of existing projects and IT services. - Establish and maintain clear communication and escalation paths. - Lead the end-to-end lifecycle of enterprise engagement...

As a Sr. Manager - Enterprise Customer Success at Adobe, you will be leading the Enterprise customer success team to ensure the success of Global Enterprise SaaS customers. Your role will involve defining and optimizing the customer lifecycle, mapping the customer journey, and developing standardized interventions for each point in the journey. Additionally, you will be responsible for increasing the lifetime value of customers through advocacy, influencing peers and leaders from different groups, creating scalable processes, and managing your team to maximize customer experience and achieve higher product adoption and satisfaction scores. Your role will also involve attracting, hiring, and ...

As a KAM Sales Director/Sr. Sales Director at Darwinbox, you will play a crucial role in developing and implementing sales plans & strategies to drive incremental revenue from existing customers. Your responsibilities will include positioning Darwinbox effectively to secure additional revenue through business expansion and renewals, collaborating with customer success teams to ensure customer satisfaction and loyalty, and building strong relationships with customers to foster advocacy. Additionally, you will stay updated on the latest HR Tech trends, engage in solutioning clients" HR technology needs, and be a leader at industry events by networking and promoting the Darwinbox value proposit...

As a Senior Quality Assurance and Optimization Lead at Autodesk, you will be responsible for managing technical support cases for key enterprise and business customers, ensuring high service standards, and maximizing the value of premium support offerings. Your role will involve proactive case monitoring, pipeline management, and serving as the central escalation contact for Customer Success Advisors and Customer Success Managers. Key Responsibilities: - Proactive Case Monitoring & Pipeline Management - Continuously track case pipelines to identify aging cases, idle cases, and cases requiring escalation. - Ensure efficient progression of cases to prevent delays. - Collaborate with Geo Escala...

As the General Manager - AI Vertical at our client, a tech-enabled outsourcing platform combining AI with human expertise, you will have the opportunity to lead one of the AI business verticals. Your role will involve owning the end-to-end responsibility of the AI vertical, working closely with a team of AI Agent Product Managers, Forward Deployed Engineers, Business Analysts, and Enterprise Sales Managers to acquire, onboard, and scale voice AI campaigns for India's largest consumer enterprises. This position requires a strategic mindset and the ability to execute across sales, operations, and customer success to drive business growth. Responsibilities: - Own the P&L for our client's AI ver...

As a Sales Engineer at Trend Micro, you will play a crucial role as the technical bridge between Sales Representatives and pre-sales customers. Your expertise in Trend Micro products will guide customers in selecting and deploying Next-Gen security solutions, while also collaborating with the Sales team to develop customer relationships and provide leadership in security architecture. **Key Responsibilities:** - Understand the customer journey with the product and ensure a smooth experience for customers - Focus on ensuring customer success throughout their engagement, onboarding, and product experience journey - Support the sales organization by providing training and acting as a storytelle...