1267 Customer Success Jobs - Page 13

Role Overview: As a Software Architect at Kickdrum, you will be an engineering leader with deep technical expertise working at the core of everything the company builds. You will have the opportunity to work across various business domains such as Logistics, Healthcare, IoT, etc. Additionally, you will apply cloud architecture using AWS to power great user experiences for web, mobile, and desktop enterprise applications. Your role will involve working closely with the founders to design and deliver game-changing value to customers and users, finalize architecture and technology choices with customers, and lead a team of smart engineers as their coach and guru. You will also be part of the Ki...

As the primary interface between the customer and internal functions, you will play a crucial role in all post-sales activities. Your responsibilities will include: - Ensuring timely and efficient onboarding of new customers by coordinating all internal and external stakeholders. - Tracking and monitoring day-to-day service delivery to ensure SLAs are met across uptime, availability, and response time metrics. - Proactively managing customer escalations, coordinating resolution efforts, and providing timely updates. - Conducting regular review meetings with customers to discuss performance, highlight achievements, and address concerns. - Maintaining a clear view of the customers" contract ob...

About BU: 99acres.com 99acres.com is Indias premier property platform enabling buying, renting, and selling of all types of residential and commercial properties. With over 9 million monthly visitors , 10 lakh+ property listings , and 1.5 lakh+ new projects , 99acres.com is a trusted gateway to one of the Fastest-growing property markets in the world. Title Associate Senior Executive / Senior Executive Educational Qualification Any Graduate or Postgraduate Desired Experience 1 - 3 years Job Objective As a Relationship Manager , you will be responsible for managing the paid subscriptions of our Owner Clients, primarily high-net-worth individuals (HNIs). The role involves filtering and identif...

Growth & Operations Associate at Valuefy (1–4 yrs exp, Thane). Role involves process excellence, CRM & client engagement, business development, and strategy support in fintech/wealth tech. Strong ops, finance, or customer success background preferred

As the Vice President of Professional Services at Zycus, you will be responsible for overseeing all aspects of service delivery, including implementation, customer onboarding, support, and success. Your role will involve ensuring the smooth integration of Zycus's SAAS products with client systems worldwide, focusing on scaling global professional services, driving customer satisfaction, and managing a high-performing team of implementation specialists and consultants. Your leadership will be crucial in driving end-to-end SaaS product delivery, overseeing project management, and ensuring successful implementation of S2P solutions. An Ideal candidate for this role will have experience with lar...

As a Customer Success Executive at Iron Man Lifestyle, you will play a crucial role in enhancing the customer journey/experience, implementing systems and processes to improve customer success, and boosting retention & Lifetime Gross Profit per customer. Your responsibilities will include: - Improving customer journey: Define and enhance the stages of the customer journey to provide a better experience and ensure customer satisfaction. - Account Management: Serve as the Single Point of Contact for each client, managing the entire customer life cycle and addressing grievances, queries, and providing guidance. - Increasing Lifetime Gross Profit (LTGP)/LTV: Enhance client retention through upse...

As a Product Excellence Specialist at Omniful, your role is to support the go-to-market efforts in Trkiye and Europe by acting as a product-side extension of the customer success and expansion teams. You will be responsible for developing in-depth knowledge of Omniful's platform, leading client training sessions, and coordinating product-related requests across departments. This position is ideal for candidates with an Industrial Engineering or similar background who thrive in a fast-paced SaaS environment. Key Responsibilities: - Gain a deep functional understanding of Omniful's full product suite, including POS, WMS, OMS, TMS, Sales Channel Integrations, and Fulfillment Network. - Conduct ...

As a Sales Chief Supporter at Novatr, your role is crucial in empowering AEC professionals through technology and innovative learning experiences. Your responsibilities will include: - Reviewing learner documentation such as tax returns and bank statements for accuracy. To excel in this role, you should have: - Minimum 1 year of relevant experience. - Curiosity and self-motivation to continuously learn and improve yourself and the team. - Ability to empathize with users, ensuring an intuitive experience with strong consumer sensibilities. - Enthusiasm and determination to meet and exceed targets, drive admissions, and prioritize customer (learner) success. - Experience in edtech loans will b...

As a Customer Success Manager at our rapidly growing early-stage startup, your role will be crucial in expanding our customer adoption, retention, and success. You will work closely with the founders, tech team, and growth team to scale our next-gen AI-powered products effectively. **Responsibilities:** - Build professional relationships with assigned accounts and newly onboarded customers. - Acquire and maintain technical understanding of Fountain9's product. - Exceed customer retention goals and ensure consistently high retention rates. - Establish strong, trusted relationships with key decision-makers and users throughout the customer lifecycle. - Understand clients" needs, objectives, an...

You enjoy managing a high-performing, fast-paced sales team and thrive in a culture of innovation, opportunity, and inclusivity at Small Medium Enterprises and Channel (SME&C). The AI-powered global sales team is deeply connected to partners and driven by customer success, leveraging the power of AI and an extensive partner ecosystem to redefine how businesses adopt technology for growth and innovation. As a leader in the AI Business Process Digital Solution Area Specialist and Digital Solution Engineer team, you will guide strategy development, drive transformations, deploy solutions, and create value, ultimately shaping the future of business. Responsibilities: - Coach team in modern sales...

As a dynamic and experienced Customer Success Leader at SimplifyVMS, your role will be pivotal in ensuring long-term customer satisfaction, managing strategic relationships, driving growth through expansion and renewals, and delivering an exceptional customer experience across enterprise accounts worldwide. **Key Responsibilities:** - **Global Customer Relationship Management** - Own and manage executive-level relationships with strategic global customers across regions. - Serve as the trusted advisor to clients, aligning SimplifyVMS capabilities to their business goals. - Lead regular business reviews (QBRs) and performance assessments to drive continuous improvement. - **Customer Growth & ...

As a Customer Success Executive (Freshers) at our Gandhinagar Location, your role involves being proactive and customer-focused to ensure maximum value for users of our product. Your responsibilities include: - Owning and managing customer relationships post-onboarding to ensure retention and satisfaction - Monitoring uninstalls and proactively reaching out to users - Understanding reasons for uninstallation, resolving concerns, and guiding them to reinstall the app - Providing responsive support via email, calls, or chat to resolve queries - Educating customers on product features, updates, and best practices - Collaborating with the product and support teams to relay customer feedback - Tr...

As a Key Account Manager at EDMO, you will play a crucial role in owning and growing strategic university relationships. Your main responsibilities will include: - Serving as the primary point of contact for assigned university accounts, including CIOs, VPs of Enrollment, and Admissions Directors. - Driving customer success outcomes by improving adoption, retention, and expanding the usage of EDMO's solutions. - Conducting regular business reviews to showcase ROI, share usage analytics, and align EDMO with client priorities. - Collaborating with product and implementation teams to ensure smooth onboarding and effective solution rollout. - Identifying upsell/cross-sell opportunities across ED...

As the Director of Market Research at Metaforms, you will play a crucial role in driving client ownership, revenue growth, and partnership development. Your responsibilities will include: - **Client Ownership & Revenue Growth:** - Own and manage a $5M+ client pipeline with a focus on high conversion rates, retention, and account expansion. - Act as the primary point of contact for key accounts, providing strategic guidance and identifying opportunities for upselling AI-driven solutions. - **Partnership Development:** - Maintain and grow existing strategic partnerships while proactively identifying and establishing new partnerships with research agencies, consultancies, and enterprise insight...

Role Overview: As a commercial asset management professional at candi, you will play a crucial role in leading the solar revolution in India. Your creativity, innovation, and customer-centric mindset will be essential in maintaining and managing various customer solar energy offtaker contracts. Your responsibilities will include assessing commercial risks, onboarding new customers, managing customer relationships, supporting invoicing, handling customer complaints, and contributing to the improvement of in-house management tools within the Commercial Asset Management team. Key Responsibilities: - Maintain repository and manage different types of customer solar energy offtaker contracts with ...

As a Senior Executive Key Account Management (APAC) at LeadSquared, your role is central to driving long-term customer success and revenue growth across the Asia-Pacific region. With 4-8 years of experience, you will be responsible for managing high-value accounts, ensuring strategic alignment, successful product adoption, and measurable business outcomes in a rapidly scaling SaaS environment. **Key Responsibilities:** - Manage a portfolio of strategic accounts in APAC, focusing on driving satisfaction, adoption, and retention. - Build trusted relationships with senior stakeholders, including executive-level decision-makers. - Design tailored success roadmaps by understanding customer busine...

As a Customer Success Executive (Freshers) at our company located in Gandhinagar, your primary role is to proactively engage with customers to maximize their product experience and ensure their continued satisfaction. You will be responsible for identifying and assisting customers who have uninstalled our app, resolving their concerns, and guiding them through the reinstallation process using various communication channels such as email, calls, or other platforms. Key Responsibilities: - Take ownership of customer relationships post-onboarding to drive retention and enhance satisfaction levels - Monitor app uninstalls and reach out to users promptly to address any issues - Investigate the re...

Role Overview: As a P&L Head in the Edtech industry, you will play a crucial role in spearheading the rapidly growing EdTech vertical of a tech-enabled outsourcing platform. Your main objective will be to scale the business into a 2000 Cr entity over the next 3 years by leveraging your strategic mindset and entrepreneurial spirit. By owning growth in the intersection of education, technology, and AI, you will be solving critical business challenges for some of the most exciting consumer brands in India. Key Responsibilities: - Own the EdTech P&L: Take full responsibility for revenue, profitability, customer retention, and sustainable growth, driving the vertical towards a 2000 Cr vision. - S...

As a candidate for this position, you will play a crucial role in Google's Large Customer Sales (LCS) team, where businesses rely on Google's advertising solutions to thrive in the ever-evolving marketing landscape. Your role will involve leveraging your expertise in sales and online media to drive customer success. You will be expected to take ownership, adapt quickly to change, and devise innovative strategies to deliver exceptional outcomes for both Google and its clients. Key Responsibilities: - Demonstrate exceptional organizational, investigative, communication, and influencing capabilities. - Build trusted relationships with customers to understand their business needs and provide eff...

Role Overview: As the Product Manager at Su, your primary responsibility will be managing the product roadmap and future development of Su and its associated services. You will play a crucial role in ensuring seamless product functionality, prioritizing backlog, and steering the product vision towards completion. Additionally, you will review and make necessary changes to the current product strategy to support the continued growth of the product. Key Responsibilities: - Identify, prioritize, and scope development requirements for Su to establish it as the market-leading distribution switch, focusing on ease of onboarding, integration, functionality, and performance. - Gather feedback from c...

As a product evangelist at the company, your role is to synergize the entire customer lifecycle. You will engage with potential and existing customers as a trusted advisor to ensure that business objectives are achieved. **Key Responsibilities:** - Develop deep expertise in DataChannel product offerings and act as a trusted advisor to potential customers, managing their portfolios. - Sustain business growth and profitability by maximizing value, aiding in product design, and product development. - Engage, advise, and address potential customers" use cases by mapping their business goals to DataChannel product features. - Collaborate with stakeholders (internal and external) during different ...

As a Customer Success Manager at startelelogic, you will play a crucial role in building and maintaining strong client relationships to ensure exceptional customer experiences. Your primary responsibility will be to serve as the main point of contact for clients, helping them maximize the value of our products and services. **Key Responsibilities:** - Build and nurture long-term relationships with customers. - Proactively identify opportunities for growth based on customer needs. - Address customer inquiries, issues, and escalations effectively. - Collaborate with internal teams to ensure customer satisfaction. - Analyze customer usage data to provide insights for product/service improvement...

Role Overview: As a strategic thinker and proactive relationship builder, you will be responsible for delivering excellence in client servicing, driving revenue through upselling and cross-selling, and owning the P&L for assigned key accounts. Key Responsibilities: - Act as the single point of contact for large enterprise clients, ensuring exceptional client satisfaction and relationship depth. - Regularly engage in face-to-face meetings with CXO-level executives to understand client business needs and strategic goals. - Build long-term, trusted partnerships and drive client retention and loyalty. - Drive revenue growth through strategic upselling and cross-selling of products and services. ...

Role Overview: You will be the Principal Solution Consultant for the business solutions division at GoldenLion. Your main responsibility will be to help customers implement business process automation solutions to enhance process efficiency. This will involve implementing various solutions such as salesforce automation, marketing automation, helpdesk, HR applications, finance suite of applications, and custom apps. Key Responsibilities: - Participate in discovery calls with the customer success team - Assist in qualifying opportunities with the customer success team - Prepare solution plans tailored to meet the needs of customers - Conduct personalized solution demonstrations - Collaborate w...

Role Overview: As a dynamic and results-driven individual in the Customer Experience and Success Management team at Icertis, your primary responsibility will be to lead and manage customer adoption initiatives. You will design and execute data-driven, scalable adoption campaigns aimed at improving customer engagement and usage. Your role will involve collaborating with cross-functional teams to develop impactful content and resources, while leveraging key tools like Gainsight, Salesforce, and Power BI to track and optimize program performance. The ideal candidate for this role will be highly analytical, with a passion for driving customer success through actionable insights and data-informed...