489 Customer Success Jobs - Page 13

This position offers a unique opportunity to gain hands-on experience and develop expertise in product management. Key Responsibilities Product Knowledge: Immerse yourself in our business domain and products. Develop a deep understanding of how our solutions address customer challenges and stay updated on product features and benefits. Customer Support: Serve as a key resource for customers and internal teams by handling product-related inquiries, troubleshooting issues, and collecting valuable feedback. Act as an escalation point beyond the service desk team. Product Development: Collaborate with the Product Management team to refine and enhance products. Assist in drafting product specifications, coordinating testing phases, and evaluating product performance. Documentation: Contribute to the creation and maintenance of comprehensive product documentation, including user guides, technical specifications, and training materials. Cross-functional Collaboration: Work effectively with departments such as Quality Assurance, Product Development, Customer Success, and the Service Desk team to ensure seamless product launches and alignment across functions Qualifications Education: MBA with a specialized in Business Analysis or Finance preferred. Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Basic knowledge of product management principles is advantageous. Communication: Exceptional written and verbal communication skills, with the ability to articulate complex information clearly and effectively. Work Environment: Willingness to work from the office and collaborate closely with team members on-site

Role Summary We are looking for a dynamic and customer-focused Customer Solutions Consultant to join our team. In this role, you will be the primary Subject Matter Expert (SME) for clients, serving as the key liaison between our customers and internal teams. You will oversee customer implementations, design tailored solutions based on business requirements and ensure that customers achieve their desired outcomes and ROI using . This role requires a proactive, empathetic, and analytical professional who thrives in a challenging environment, excels in communication, and demonstrates a strong ability to handle customer needs effectively. Responsibilities Customer Engagement and Support Act as the primary SME and trusted advisor for customers throughout their journey with client Develop strong, empathetic relationships with customers, ensuring a deep understanding of their business needs, goals, and pain points. Manage day-to-day customer interactions, addressing queries, resolving challenges, and ensuring a positive experience. Customer Implementations and Solution Design Lead and manage end-to-end customer implementations, ensuring timely and successful deployments. Gather, analyze, and document business requirements from customers to design customized, customer-centric solutions. Develop tailored solutions leveraging s platform capabilities, focusing on feasibility, scalability, and alignment with customer goals. Collaborate with internal teams (e.g., Product, Engineering) to resolve technical challenges and deliver on customer expectations. ROI and Customer Success Metrics Define, track, and ensure that customers achieve measurable ROI from s solutions. Regularly track and manage Customer Health Scores, identifying risks and developing mitigation strategies to improve customer satisfaction and retention. Monitor and report on key performance indicators (KPIs) to measure solution effectiveness and client success. Partner with Account Management to facilitate renewal discussions and upsell opportunities by showcasing value delivered. Problem-Solving and Crisis Management Act as the first line of support for escalated issues, handling complex customer challenges with professionalism and efficiency. Proactively identify potential risks to customer satisfaction and address them promptly. Thrive in high-pressure situations, maintaining composure while working collaboratively with internal teams and customers to resolve critical issues. Interpersonal and Communication Excellence Deliver compelling presentations to stakeholders, showcasing s solutions, implementation plans, and ROI metrics. Write clear and concise documentation, including solution designs, implementation plans, and customer-facing reports. Communicate technical and business concepts effectively to non-technical audiences, ensuring clarity and alignment. Collaboration and Teamwork Partner with internal teams, including Customer Success, Product, and Engineering, to provide feedback on customer needs and feature requests. Contribute to the continuous improvement of s implementation processes, playbooks, and best practices. Actively participate in team discussions and knowledge-sharing sessions to enhance the collective expertise. Required Skills and Oualifications Technical Skills Strong understanding of SaaS products and digital adoption platforms. Ability to design and document tailored solutions, including workflows, integrations, and configurations. Proficiency in analyzing and interpreting customer data to measure ROI and health metrics. Experience with customer success platforms, CRM tools, or project management tools is a plus. Soft Skills Impeccable interpersonal skills: Empathetic and customer-oriented with a knack for building strong relationships. Exceptional communication skills: Superior verbal and written English proficiency, with the ability to deliver impactful presentations. Problem-solving mindset: Analytical thinker capable of identifying root causes and proposing effective solutions. Resilience under pressure: Thrives in challenging environments, handling crises with professionalism and composure. Ownership and accountability: Takes initiative, demonstrates responsibility, and follows through on commitments. Other Oualifications Bachelors or Masters degree in Business, Information Systems, or a related field (or equivalent work experience). 2-5 years of experience in customer success, solutions consulting, or a similar customer- facing role within a SaaS company. Proven experience in handling client implementations, designing solutions, and managing customer relationships. Strong organizational and project management skills, with the ability to prioritize multiple tasks effectively. Preferred Skills (Nice to Have) Knowledge of JavaScript, HTML, CSS, or other relevant technical skills. Experience in digital adoption platforms or enterprise software. Familiarity with customer health scoring models and account management processes. Certification in customer success or related fields (e.g., Certified Customer Success Manager) is a plus.

Responsibilities - Your core job is to own our customer relationships, make them successful, and fans of BiteSpeed. Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value, leading to upsells and expansion revenue. Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. Managing cross-sells for new products and renewals, owning expansion revenue at an account level. Building the playbook for our customer success function to scale for the next stage of growth. Requirements - You care about delivering a service experience that parallels a Michelin-starred Italian restaurant. You genuinely like helping people and making them successful. You have 1+ years of work experience in customer success with a technical understanding of the product. You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Key Responsibilities: Build and manage long-term, trusted relationships with key eCommerce clients to ensure retention and satisfaction. Act as the primary point of contact between clients and cross-functional teams including sales, marketing, operations, product, and customer service. Identify client problem statements, understand their business goals, and analyze their pain points to craft effective, customized solutions. Develop a deep understanding of each client's business model, competitive landscape, and growth strategy. Monitor performance metrics such as traffic, conversions, revenue, and customer behavior, and deliver data-backed insights to improve results. Drive upsell and cross-sell initiatives in alignment with the clients evolving needs. Lead periodic business reviews and strategic planning meetings to assess progress and define next steps. Quickly resolve issues, mitigate risks, and ensure a seamless client experience. Keep clients informed about new features, services, tools, and promotions that may benefit their business. Maintain detailed records of client interactions and progress in CRM platforms such as Salesforce or HubSpot. Qualifications & Skills: Bachelor’s degree in Business, Marketing, Communications, or a related field. 3+ years of experience in client relationship management, customer success, or account management, preferably within the eCommerce industry . Proven experience in identifying client challenges, uncovering goals, and recommending actionable strategies. Hands-on understanding of major eCommerce platforms (Shopify, Magento, WooCommerce, BigCommerce, etc.) and the digital commerce landscape. Familiarity with digital marketing, performance metrics, and online sales optimization. Exceptional communication, presentation, and relationship-building skills. Strong analytical and problem-solving mindset, with experience using tools like Google Analytics, Power BI, or similar platforms. Proficiency in CRM tools (e.g., Salesforce, HubSpot) and project management systems (Asana, Trello, etc.). Comfortable working in a fast-paced, client-facing environment with multiple priorities.

Account Manager: Not a Client Babysitter.” A Strategic Growth Driver. Let’s be clear—this isn’t a role for someone who just “checks in” on clients and sends quarterly reports. This is post-sale warfare , and we’re looking for someone who knows how to turn signed contracts into long-term revenue, insights into renewals, and relationships into referrals. At blueBriX , we build AI-powered, low-code health tech solutions for a U.S. healthcare system that’s in constant chaos. You won’t just “manage accounts”—you’ll protect, grow, and lead them through it. What you won’t be doing: Playing middleman between the client and the tech team Sending “Hope all is well!” emails into the void Scheduling Zooms for the sake of it What you will be doing: Owning the relationship from onboarding to renewal Understanding client goals better than they do Spotting expansion opportunities and making the upsell feel like a no-brainer Translating tech jargon into value that matters to the CFO, the COO, and everyone in between Putting out fires—without waiting for someone to bring a hose This isn’t just about retention. It’s about strategic growth . You’ll be a trusted advisor, a problem solver, and sometimes—let’s be honest—a therapist. You’re not afraid to push back when needed, because your goal isn’t keeping clients happy. It’s keeping them winning . You’ll thrive here if: You’ve got 3–6 years in Account Management, Customer Success, or Strategic Client Handling—ideally in SaaS or health tech You think in solutions, not excuses You can manage multiple accounts without dropping the ball or the tone You’re equally at home talking to end-users and C-suite decision-makers You’ve got thick skin, sharp instincts, and a calm under pressure that would make an ER nurse proud Bonus points if: You’ve worked with U.S. healthcare clients before You know your way around CRMs, dashboards, and renewal pipelines You’ve upsold without sounding like you’re upselling You can present, negotiate, de-escalate, and delight—all in the same call Location: Kochi, India (this is an in-office role—because face time > FaceTime) Team: Professional Services Reports To: Head of Customer Success / Director – Service Delivery We don’t want a people pleaser. We want a people challenger. If you’re ready to take full ownership of client success—and know how to turn delivery into growth—you belong here.

About the role - The Associate Manager - Customer Success plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interfaces directly with both customers and providers. Responsibilities - End to End implementation of Intugine's solution at mid-market customers, ensure timely implementation by directing, guiding others, and applying various operational excellence tools to resolve problems including providing training. Travel to client locations to understand their needs, train them about Intugine's solutions and build relationships with them. Design and set up processes and work on continuous improvement of the set processes Collaborate with the technical team to set up or configure Intugines software platform as per clients requirements and troubleshoot technical issues raised by them. Set and monitor KPIs to access projects. Implement systems and processes that deliver improvement toward 100% conformance to client requirements. Research and analyze Intugine's new products and design a process for their implementation. Requirements - 1-2 years of experience in product implementation B2B Saas implementation experience preferred You must be able to see the big picture as well as the finer details, as your work is across the spectrum. You will deal in small daily matters, as well as larger aims and setting goals. A systematic organized approach to work is vital. Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way is essential. An understanding of customer/client requirements is a must. Soft skills, including effective time management, prioritizing and delegation, is a must. Knowledge in SCM is a plus. Having natural creative flair and being full of ideas and energy to introduce new concepts and innovations would also be advantageous. Desire to assume responsibility and work autonomously. Highly organized and able to juggle numerous tasks. Good written and spoken English (being a native speaker will be a plus).

Role & responsibilities Review customer profiles to identify possible patterns of money laundering and terrorist financing activity, ensuring compliance with applicable internal policies and procedures and external regulations; Review and analyze suspicious/unusual patterns of activity utilizing various internal systems, reports and external data sources. Contact clients to complete follow-up to plug the gaps in KYC requirements Conclude whether further investigation is warranted based on a reasonable assessment of information obtained; Review, collect and transmit supporting details to the Assistant Manager / Manager of Operations upon conclusion of review; Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events; Follow appropriate escalation matrix and proactively highlight questionable profiles based on logical reasoning against text-book approach towards procedures; Keep current with understanding of systems, policies, procedures and US regulations Provide a supporting role to on-shore business partners. Assist in reviewing alerts and provide support on all AML and KYC monitoring functions performed by Global CDD; Preferred candidate profile 1. Excellent Communication (Mandate) 2. Customer service 3. Kyc Knowledge

Department: Customer Success Team Duration: 1 year Paid Internship (with potential full-time opportunity based on performance) About the Role: We are looking for passionate and energetic interns to join our Customer Success team. You will work closely with our customers, internal teams, and leadership to ensure a seamless experience for our clients while learning customer engagement, problem-solving, SaaS operations, and data-driven insights. Required Skills & Qualifications: Any graduates or students pursuing Bachelor's/Masters degrees (Business, IT, Engineering, or related fields) (Any pass-out year can apply) Strong verbal and written communication skills. A customer-first mindset with excellent interpersonal skills. Basic understanding of SaaS products or a willingness to learn quickly. Curiosity to work with cross-functional teams and eagerness to contribute to customer success initiatives. Positive attitude, team player, and problem-solver.

Trained Fresher-2 years of experience in customer success, account management, or a related role in the IT industry. Serve as the primary point of contact for customer accounts, ensuring their success and satisfaction with our IT products/services Required Candidate profile Candidate will be responsible for ensuring customer satisfaction and building strong relationships with clients trusted advisor, understanding customer needs and solutions to maximize business value.

Trained Fresher-2 years of experience in customer success, account management, or a related role in the IT industry. Serve as the primary point of contact for customer accounts, ensuring their success and satisfaction with our IT products/services Required Candidate profile Candidate will be responsible for ensuring customer satisfaction and building strong relationships with clients trusted advisor, understanding customer needs and solutions to maximize business value.

Customer Success Engineer - J49143 Job Location: Vile Parle West It is work from office role with 2nd & 4th Saturday OFF. Looking for Immediate Joiners Only. Role: This is a semi technical profile. The person should have extremely good communication and coordination skills. The person should be mature and have sound technical knowledge of the software getting developed. Thus he/ she should have a sound technical side. The person will be responsible to give all kinds of support to the end users on usage of software. He/ she will be supporting and guiding very senior functionaries of Company. The support provided by this resource will be in person, telephonic, on MS Teams/ Zoom etc. He/ she would be kind of customer care executive Qualification can be graduate/ post graduate. Qualification","BBA,BBA/BMS,BCA,BCom,BE-Comp/IT,BE-Other,BSc-Comp/IT,BSc-Other,BTech-Comp/IT,BTech-Other,MBA,MCA,MCM,MCom,ME-Comp/IT,ME-Other,MSc-Comp/IT,MSc-Other,MTech-Comp/IT,MTech-Other

Mode of work: WFO Pune from Monday to Friday | Department: Sales Team Duration: 1 year Internship (with potential full-time opportunity based on performance) About the Role: We are looking for passionate and driven individuals to join our Sales Internship. Whether you're just starting your career or have some prior experience, this internship offers a fantastic opportunity to gain hands-on exposure to sales processes, client interactions, lead generation, and business development strategies. Required Skills & Qualifications: Any graduates or students pursuing Bachelor's/Masters degrees (any discipline).Prior experience in sales, business development, or customer success will be a plus. Strong communication and interpersonal skills. Passionate about sales, client interaction, and building business relationships. Quick learner with a proactive attitude. Strong negotiation and persuasion skills INR 84,000 LPA to INR 1,80,000 LPA

Strategic & Individual Contributor Responsibilities: Personally own and drive the full sales cycle for key deals and strategic accounts. Build relationships with high-value clients and close enterprise-level opportunities. Required Candidate profile Lead, mentor, and grow the sales team to meet business targets. Define sales processes, performance KPIs, and reporting standards. Monitor team performance and provide coaching and feedback.

Preferred candidate profile Level TL/TM Max budget 18-19 LPA with a 30-35% hike COMMS SHOULD BE TOP NOTCH/EXCELLENT – NO COMPROMISE Candidate should have worked on renewals/retention of accounts – MANDATORY with SAAS Products. Candidate should have worked on no more than 50 accounts Candidate should have handled an ARR of 1 million dollar or more Candidate should be highly customer- centric. For more details, please contact on below Chhavi Bhatt 8955611211 Chhavi.bhatt@manningconsulting.in

Responsibilities: - Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client. - Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements. - Draft compelling emails to existing customers, keeping them informed about product updates, offers, and how Upmetrics can benefit their business. - Guide new customers through the platform, ensuring they understand its features and can leverage it effectively. - Actively collect and analyze feedback from clients to drive product improvements. - Work closely with the sales, marketing, and product teams to enhance customer experience and product value. - Regularly update the management on customer feedback, success stories, and areas of improvement. Qualifications: - Bachelors degree or equivalent in Business, Marketing, or a related field. - Excellent command over English, both written and spoken. - Prior experience in customer support, especially in SaaS platforms, would be an advantage. - Familiarity with CRM tools, email marketing software, and other related platforms. - Ability to connect with customers, understand their needs, and communicate solutions effectively. - Ability to quickly understand customer issues and guide them towards a solution.

ROLE OVERVIEW Engage 360 is designed to revolutionize e-commerce marketing with cutting-edge data models, delivering superior ROAS and helping merchants achieve a remarkable 10x ROI. This industry-first omni-channel tool integrates WhatsApp, SMS, Email, and RCS, addressing recent restrictions on WhatsApp marketing communications. As an Enterprise Sales Specialist for Engage 360, you will play a pivotal role in driving revenue growth for this product by onboarding and building long-term relationships with key enterprise clients. Your primary responsibilities will include identifying and targeting high-value accounts, crafting tailored solutions to meet complex business needs, and negotiating strategic contracts. You will collaborate closely with cross-functional teams to deliver exceptional service and ensure client satisfaction. We are looking for motivated individuals who have a strong background in sales and marketing and are passionate about technology and e-commerce. KEY RESPONSIBILITIES Duties and Responsibilities: Own and hit/exceed the sales target of onboarding enterprise sellers Build sales discipline - weekly tracking, pricing/profit, onboarding funnel, etc. Effectively communicate the value proposition through proposals and demo to prospective accounts. Develop a deep cross-functional understanding of operations, client servicing, billing etc. to drive business. Build and maintain strong customer relationships and be a partner to customers to understand their needs and objectives. SKILLS & QUALIFICATIONS Skills: Proven sales experience in meeting or exceeding targets and interacting with Enterprise levels of client organization, including top officials( Directors/VPs) and C-level. Proven ability to conceptualize, drive, and implement sales strategy and process with a client-centric approach Continuously research and remain knowledgeable of industry trends and competition Excellent written and verbal communication skills Able to drive customer-centricity Quick learner, adaptable to changing business needs Education: A bachelors degree in Business, Marketing, or a related field. Apply here: https://forms.gle/AGjccnM2Sjbj21319

About The Role We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 200+ 5-star reviews (which we openly brag about () and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team. What youll do Your core job is to own our customer relationships, make them successful and fans of BiteSpeed Giving customers a delightful onboarding experience and helping them get setup for success Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant You genuinely like helping people and making them successful You have 2+ years of experience managing customer success & support at an SMB SaaS startup (this is not a hard requirement); You have a genuine interest in conversations with people from different backgrounds to learn about their lives

What youll do Your core job is to own our customer relationships , make them successful and fans of BiteSpeed. Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. Managing cross-sells for new products and renewals , owning expansion revenue at an account level. Building the playbook for our customer success function to scale for the next stage of growth. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have 3+ years of work experience in customer success with technical understanding of the product . You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team. What youll do Your core job is to own our customer relationships , make them successful and fans of BiteSpeed. Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. Managing cross-sells for new products and renewals , owning expansion revenue at an account level. Building the playbook for our customer success function to scale for the next stage of growth. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have 2+ years of experience managing mid market accounts & at a SaaS startup. You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

About the role We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team. What youll do Your core job is to own our customer relationships , make them successful and fans of BiteSpeed. Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. Managing cross-sells for new products and renewals , owning expansion revenue at an account level. Building the playbook for our customer success function to scale for the next stage of growth. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have 2+ years of experience managing mid market accounts & at a SaaS startup. You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

What youll do Your core job is to own our customer relationships , make them successful and fans of BiteSpeed. Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. Managing cross-sells for new products and renewals , owning expansion revenue at an account level. Building the playbook for our customer success function to scale for the next stage of growth. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have 3+ years of work experience with some experience in managing international accounts (customer success with technical understanding of the product). You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

What youll do Your core job is to own our customer relationships , make them successful and fans of BiteSpeed. Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. Managing cross-sells for new products and renewals , owning expansion revenue at an account level. Building the playbook for our customer success function to scale for the next stage of growth. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have 2+ years of experience managing mid market accounts & at a SaaS startup. You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Role Summary: YuCollect is seeking a knowledgeable and proactive Subject Matter Expert (SME) to drive the adoption and usage of our solutions within the collections industry. This role involves troubleshooting client issues and enhancing client satisfaction while leveraging your expertise to foster strong relationships and identify opportunities for cross-selling and up-selling. Key Responsibilities: Adoption: Facilitate the adoption of YuCollect's solutions within client organizations, tailoring strategies to maximize their effectiveness. Engage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations. Usage: Monitor client usage patterns and provide guidance to optimize solution effectiveness. Conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential. Troubleshoot: Quickly identify and resolve client issues to maintain high levels of client satisfaction. Collaborate with internal teams to address any system or process-related challenges. Travel: Extensive travel to engage with clients Qualifications: Experience: Over 3 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions. Proven track record in developing strategies for increasing product usage and client satisfaction. Skills: Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients. Exceptional relationship management skills to build and nurture long-term client partnerships. Effective objection handling to address client concerns confidently and constructively. Ability to identify and execute cross-sell and up-sell opportunities to enhance client value. Proficient problem-solving abilities to troubleshoot issues and provide timely solutions. In-depth industry knowledge and fluency in the local language to effectively communicate with clients. Industry Knowledge: Deep understanding of the collections landscape and trends, enabling you to provide insights and guidance to clients. Personal Qualifications: Age less than 35 years. A proactive problem solver with a strategic mindset and a client-focused approach. Target Companies for Recruitment: Experience with any major lenders or financial institutions is highly valued.

Role Summary: YuCollect is seeking a knowledgeable and proactive Subject Matter Expert (SME) to drive the adoption and usage of our solutions within the collections industry. This role involves troubleshooting client issues and enhancing client satisfaction while leveraging your expertise to foster strong relationships and identify opportunities for cross-selling and up-selling. Key Responsibilities: Adoption: Facilitate the adoption of YuCollect's solutions within client organizations, tailoring strategies to maximize their effectiveness. Engage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations. Usage: Monitor client usage patterns and provide guidance to optimize solution effectiveness. Conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential. Troubleshoot: Quickly identify and resolve client issues to maintain high levels of client satisfaction. Collaborate with internal teams to address any system or process-related challenges. Travel: Extensive travel to engage with clients Qualifications: Experience: Over 3 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions. Proven track record in developing strategies for increasing product usage and client satisfaction. Skills: Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients. Exceptional relationship management skills to build and nurture long-term client partnerships. Effective objection handling to address client concerns confidently and constructively. Ability to identify and execute cross-sell and up-sell opportunities to enhance client value. Proficient problem-solving abilities to troubleshoot issues and provide timely solutions. In-depth industry knowledge and fluency in the local language to effectively communicate with clients. Industry Knowledge: Deep understanding of the collections landscape and trends, enabling you to provide insights and guidance to clients. Personal Qualifications: Age less than 35 years. A proactive problem solver with a strategic mindset and a client-focused approach. Target Companies for Recruitment: Experience with any major lenders or financial institutions is highly valued.

Role Summary: YuCollect is seeking a knowledgeable and proactive Subject Matter Expert (SME) to drive the adoption and usage of our solutions within the collections industry. This role involves troubleshooting client issues and enhancing client satisfaction while leveraging your expertise to foster strong relationships and identify opportunities for cross-selling and up-selling. Key Responsibilities: Adoption: Facilitate the adoption of YuCollect's solutions within client organizations, tailoring strategies to maximize their effectiveness. Engage with clients to understand their needs and challenges and ensure our solutions are meeting their expectations. Usage: Monitor client usage patterns and provide guidance to optimize solution effectiveness. Conduct regular check-ins and training sessions to ensure clients are leveraging the solutions to their fullest potential. Troubleshoot: Quickly identify and resolve client issues to maintain high levels of client satisfaction. Collaborate with internal teams to address any system or process-related challenges. Travel: Extensive travel to engage with clients Qualifications: Experience: Over 3 years of experience in the collections industry, with a focus on client adoption of technology or financial solutions. Proven track record in developing strategies for increasing product usage and client satisfaction. Skills: Strong domain expertise in collections or analyst, enabling you to serve as a trusted advisor to clients. Exceptional relationship management skills to build and nurture long-term client partnerships. Effective objection handling to address client concerns confidently and constructively. Ability to identify and execute cross-sell and up-sell opportunities to enhance client value. Proficient problem-solving abilities to troubleshoot issues and provide timely solutions. In-depth industry knowledge and fluency in the local language to effectively communicate with clients. Industry Knowledge: Deep understanding of the collections landscape and trends, enabling you to provide insights and guidance to clients. Personal Qualifications: Age less than 35 years. A proactive problem solver with a strategic mindset and a client-focused approach. Target Companies for Recruitment: Experience with any major lenders or financial institutions is highly valued.