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Lucent Innovation
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Customer Support Associate

Customer Support Associate

Lucent Innovation

0 - 4 years

0 Lacs

ahmedabad gujarat

Posted:1 day ago| Platform: Shine logo

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Skills Required

customer relationship management customer support communication skills problem solving product knowledge customer success proactive

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Success Executive (Freshers) at our Gandhinagar Location, your role involves being proactive and customer-focused to ensure maximum value for users of our product. Your responsibilities include: - Owning and managing customer relationships post-onboarding to ensure retention and satisfaction - Monitoring uninstalls and proactively reaching out to users - Understanding reasons for uninstallation, resolving concerns, and guiding them to reinstall the app - Providing responsive support via email, calls, or chat to resolve queries - Educating customers on product features, updates, and best practices - Collaborating with the product and support teams to relay customer feedback - Tracking customer health scores and taking proactive steps to prevent churn - Maintaining accurate records of customer interactions and follow-ups No additional details of the company are mentioned in the job description.,

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Customer Support Associate