About Us : Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 200+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world’s best beauty secrets to create exciting and efficacious products that deliver results. Responsibilities : Customer Assistance :Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media.Provide accurate and detailed information about products, services, policies, and procedures.Assist customers in troubleshooting and resolving customer’s issues with products or services.Ensure customer requests, concerns, and complaints are handled professionally and promptly.Follow up with customers to ensure their issues have been resolved to their satisfaction. Problem Resolution :Identify customer needs and determine the best course of action to resolve issues effectively.Investigate and escalate complex customer issues to the appropriate internal teams for further assistance.Collaborate with other departments to resolve customer complaints or coordinate special requests.Keep accurate records of customer interactions, transactions, comments, and complaints on the ticketing tool. Customer Satisfaction :Maintain a high level of professionalism, empathy, and patience while interacting with customers.Strive to exceed customer expectations and deliver personalised service to enhance customer loyalty.Continuously evaluate and improve the customer experience by providing feedback on processes, policies, and product improvements.Seek opportunities to upsell or cross-sell products or services based on customer needs and preferences. Communication and Teamwork :Collaborate with team members and share knowledge to ensure consistent and accurate customer support.Communicate effectively with other departments to relay customer feedback, trends, and insights.Participate in team meetings and training sessions to stay updated on product knowledge and customer service skills.Contribute to a positive team environment by fostering open communication, mutual respect, and cooperation. Documentation and Reporting :Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system. Requirements :High school diploma or equivalent; associate or bachelor's degree is a plus.Proven customer support experience or relevant customer service role.Excellent verbal and written communication skills.Strong problem-solving and decision-making abilities.Empathetic and patient demeanour when dealing with customer issues or complaints.Ability to handle a high volume of customer inquiries in a fast-paced environment.Proficiency in using customer support software, ticketing systems, and CRM tools.Ability to work independently as well as collaboratively within a team.Flexibility to work in shifts and adapt to changing schedules as required. Location : Andheri, East

Assistant Manager Marketplaces : Are you an expert in e-commerce account management, ready to drive growth on top marketplaces? We’re looking for a Assistant Manager Marketplaces to lead our presence on platforms like Amazon and Flipkart, optimize strategies, and build strong partnerships to deliver exceptional results. If you’re passionate about marketplace management and ready to make an impact, we want you. Roles and Responsibilities:●Develop and execute marketplace strategies to drive growth across key platforms like Amazon, Flipkart, and others.● Manage end-to-end account activities, including product listings, promotions, pricing strategies, and overall marketplace performance.● Collaborate with marketplace partners to negotiate Joint Business Plans (JBP) and drive mutual growth.● Lead advertising campaigns across platforms, optimizing keywords, bids, and budgets to maximize ROI.● Monitor marketplace performance using relevant KPIs, and prepare regular reports on sales, traffic, and ad spend.● Conduct detailed keyword research to enhance product listings and improve search visibility.● Manage purchase orders (POs), inventory levels, and delivery schedules, ensuring seamless supply chain coordination.● Identify new marketplace opportunities through thorough research and initiate onboarding for growth.● Propose and implement new strategies to increase sales, customer acquisition, and brand visibility across platforms.● Drive new ideas and processes to improve the performance of campaigns, including account structure, bidding, ad copy, and keyword development.● Ensure all marketplace content complies with platform-specific guidelines. The Ideal Profile ● 2+ years of experience in e-commerce account management with a focus on marketplaces (Amazon, Flipkart, etc.).● Strong expertise in JBP negotiations and ads management.● Excellent analytical skills to interpret marketplace reports and optimize performance.●Proven ability to manage end-to-end account activities, including inventory, promotions, and campaigns.● Ability to work in a fast-paced environment and manage multiple marketplaces simultaneously.

Join Us as a Manager Finance – Drive Reporting, Compliance & Efficiency! We are seeking a detail-oriented and proactive Senior Finance Manager to drive financial accuracy and efficiency within our organization. The ideal candidate should have strong expertise in MIS reporting, financial planning, and statutory compliance, along with experience in managing provisions and sundry creditor aging. This role ensures precise financial insights, seamless process management, and timely reporting, with a focus on automation and continuous improvement. Roles and responsibilities Management Information System (MIS) – Prepare and maintain accurate MIS reports, provide financial insights, and track business performance across sales channels (D2C, Marketplace, Offline). Provisions Control – Ensure proper accounting, monitor, and reconcile provision accounts for accuracy and compliance. Sundry Creditor Aging – Track and analyze creditor aging reports, ensuring timely payments and effective vendor management. Cost Control Initiatives – Support cost control measures to enhance financial efficiency and profitability. Statutory Compliance – Ensure timely filing of GST, TDS, and other statutory obligations, liaising with auditors and regulatory authorities. Reconciliation & Reporting – Maintain accurate reconciliation of accounts, ledgers, and financial statements. Process Optimization – Identify and implement best practices for efficiency in accounting and finance operations. Automation & Digital Tools – Utilize automation tools to streamline financial reporting and operational processes. Audit & Risk Management – Ensure compliance with internal controls, audits, and financial risk mitigation strategies. Skills Required Education: CA with with 3+ years of experience in finance controllership Technical Skills: Proficiency in Tally, Advanced Excel; knowledge of automation tools is a plus. Analytical Skills: Strong financial analysis and reporting capabilities. Compliance Knowledge: Understanding of Indian accounting and tax regulations. Soft Skills: Attention to detail, problem-solving mindset, and good communication skills. Location Marol, Andheri. Show more Show less

We are looking for a creative and detail-oriented Senior Executive to join our team. The ideal candidate should have 2-3 years of experience in content writing, preferably within the beauty, lifestyle, or consumer goods industry. This role requires a strong grasp of storytelling, brand messaging, and digital content trends to craft engaging and impactful content across various platforms, while providing leadership and mentorship to junior team members. Roles & Responsibilities: Write compelling and original content for our website, marketing materials, product descriptions, and digital platforms. Create eye-catching copy for banners, advertisements, and marketplace listings. Craft concise and effective product labels that highlight key features and benefits. Develop scripts for promotional videos. Reach out to Media publications with brand stories, product launches, trends and collection updates for features. Collaborate with design, marketing, and product teams to ensure consistent messaging. Assist in strategizing for upcoming events, PR kits and brand collaborations. Research industry trends and best practices to enhance content effectiveness with SEO Optimization Participate in brainstorming sessions to generate fresh content ideas. The Ideal Profile Bachelor's degree in English, Communications, Marketing, Journalism, or a related field. 2-3 years of experience in content writing, copywriting, or a similar role. Creative thinking and exceptional storytelling capabilities. Understanding of SEO principles and content optimization technique especially in beauty industry Proven ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment Show more Show less

About Us : Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 200+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world’s best beauty secrets to create exciting and efficacious products that deliver results. Responsibilities : Customer Assistance : Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media. Provide accurate and detailed information about products, services, policies, and procedures. Assist customers in troubleshooting and resolving customer’s issues with products or services. Ensure customer requests, concerns, and complaints are handled professionally and promptly. Follow up with customers to ensure their issues have been resolved to their satisfaction. Problem Resolution : Identify customer needs and determine the best course of action to resolve issues effectively. Investigate and escalate complex customer issues to the appropriate internal teams for further assistance. Collaborate with other departments to resolve customer complaints or coordinate special requests. Keep accurate records of customer interactions, transactions, comments, and complaints on the ticketing tool. Customer Satisfaction : Maintain a high level of professionalism, empathy, and patience while interacting with customers. Strive to exceed customer expectations and deliver personalised service to enhance customer loyalty. Continuously evaluate and improve the customer experience by providing feedback on processes, policies, and product improvements. Seek opportunities to upsell or cross-sell products or services based on customer needs and preferences. Communication and Teamwork : Collaborate with team members and share knowledge to ensure consistent and accurate customer support. Communicate effectively with other departments to relay customer feedback, trends, and insights. Participate in team meetings and training sessions to stay updated on product knowledge and customer service skills. Contribute to a positive team environment by fostering open communication, mutual respect, and cooperation. Documentation and Reporting : Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system. Requirements : High school diploma or equivalent; associate or bachelor's degree is a plus. Proven customer support experience or relevant customer service role. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Empathetic and patient demeanour when dealing with customer issues or complaints. Ability to handle a high volume of customer inquiries in a fast-paced environment. Proficiency in using customer support software, ticketing systems, and CRM tools. Ability to work independently as well as collaboratively within a team. Flexibility to work in shifts and adapt to changing schedules as required. Location : Andheri, East Show more Show less

About the Role Assistant Manager- Brand Content & Creatives Are you a trend-savvy influencer marketer who lives and breathes social media? Do you have a knack for spotting the next big influencer before they blow up? If you’re passionate about viral content, influencer collaborations, and leading high-impact campaigns, this role is for you! Responsibilities: Ideate and execute viral marketing campaigns that blend influencer collaborations with high-impact performance marketing. Lead a team of Brand & Influencer Marketing executives, providing guidance, mentorship, and support to drive campaign success. Stay on top of trends, cultural moments, and emerging content formats to craft fresh and relevant campaigns. Lead influencer partnerships across Instagram, YouTube, and other platforms, spotting the right creators before they go mainstream. Develop scroll-stopping content ideas that drive engagement, shares, and conversations. Analyze what’s working (and what’s not) to optimise campaigns in real-time for maximum impact. Collaborate with internal teams to push creative boundaries while keeping the brand voice consistent Key Requirements: Master’s or Bachelor's degree in Marketing, Communications, or related field. 5+ years of experience in influencer marketing, with a proven track record of developing and executing successful campaigns. Strong leadership and team management skills, with experience leading and mentoring a team of influencer marketing professionals. Extensive network of influencer contacts and relationships across various social media platforms. Ability to build and maintain relationships with influencers and internal stakeholders. Creative mindset with a passion for storytelling and content creation. Location Andheri, Mumbai Show more Show less

Location - Marol, Andheri. Please Apply on our careers page link - https://heavenlysecrets.darwinbox.in/ms/candidate/careers/a6846633a089df Roles & Responsibilities 1. Edit engaging videos for digital platforms including Instagram, YouTube, and brand website – from reels and tutorials to product launches and campaign films. 2. Repurpose content across formats (reels, stories, ads, YouTube shorts) while maintaining brand aesthetics and message consistency. 3. Collaborate with the marketing, design, and product teams to understand briefs, brand tone, and storytelling objectives. 4. Ensure beauty-focused visual quality – skin tone accuracy, lighting balance, and smooth transitions to match industry standards. 5. Support on shoots, handling basic camera operations and ensuring optimal footage capture for internal and social media needs. 6. Use AI tools for editing efficiency – auto-captioning, background removal, versioning, and content personalization. 7. Stay updated on beauty trends, reel formats, editing styles, and social media video performance insights. 8. Organize and manage footage in a structured and accessible archive for future use. Skills:- 1. Proficiency in editing software – Adobe Premiere Pro, Final Cut Pro, After Effects; basic color correction and sound mixing. 2. Strong sense of aesthetics – especially for beauty content: smooth transitions, clean cuts, flattering lighting, and trend-aware visuals. 3. Hands-on experience with camera equipment – basic knowledge of framing, lighting setups, and capturing beauty shots. 4. Familiarity with social-first video formats – Instagram Reels, YouTube Shorts, Stories, and ad creatives. 5. Working knowledge of AI tools – for auto-editing, captioning, thumbnail generation, background removal, and content resizing. 6. Basic motion graphics skills – for text overlays, brand elements, product highlights, and animated transitions. 7. Time management & multitasking – ability to meet quick deadlines and manage multiple projects simultaneously. 8. Strong communication & collaboration – to work closely with the marketing, content, and design teams. 9. A keen eye for detail – especially for skin tones, product color, and overall visual polish. 10. Bonus: Passion for beauty, skincare, or lifestyle content with an understanding of influencer and digital content trends. Show more Show less

About the Role Sr Executive Planning and Procurement: Are you great at spotting trends, planning smart purchases, and keeping stock levels on point? We’re looking for someone with 2–3 years of experience to take charge of demand forecasts, purchase plans, and inventory moves across our supply chain. Responsibilities: 1. Forecasting and Demand Planning: ● Utilize historical data, market trends, and customer insights to generate accurate demand forecasts. ● Collaborate with sales and marketing teams to gather input for demand planning activities. 2. Purchase Planning: ● Develop and execute comprehensive purchase plans based on demand forecasts and inventory levels. ● Coordinate with suppliers to ensure timely and cost-effective procurement of raw materials and finished goods. 3. Manufacturer to Warehouse Coordination: ● Oversee the manufacturing process, ensuring timely production. ● Collaborate with manufacturers to optimize lead times and minimize production delays. 4. Distribution Requirements Planning (DRP): ● Implement effective DRP strategies for efficient inter-warehouse stock transfers. ● Monitor inventory levels at various warehouses to meet distribution needs and prevent stockouts. 5. Inventory Management: ● Implement inventory control measures to optimize stock levels and minimize carrying costs. ● Conduct regular stock audits and implement corrective actions as needed Key Requirements: ● Proven experience of at least 2 to 3 years in forecasting, purchase planning, and inventory management within a supply chain context ● Familiarity with distribution requirements planning (DRP) and inter-warehouse stock transfers. ● Strong analytical skills and proficiency in using relevant software for demand forecasting and inventory management. ● Excellent communication and collaboration skills to work effectively with cross-functional teams. ● Detail-oriented with a focus on accuracy and continuous process improvement. Location Andheri Marol Show more Show less

About the role Business Intelligence Lead. : We're seeking a result-oriented leader to join our team as the Business Intelligence (Data & Analytics) lead. This pivotal role demands a leader who can translate data into actionable insights and a strong understanding of the business landscape. You'll oversee a team of talented analysts, working collaboratively to transform raw data into strategic advantages that propel business growth and success. Responsibilities: Data-Driven Business Strategist: Develop and refine the company's data strategy, ensuring alignment with overall business objectives and growth initiatives. Bridge the gap between data and business needs, empowering data-driven decision-making across the organization. Analytics Evangelist: Lead a team of data analysts, fostering a culture of innovation, collaboration, and continuous learning. Motivate your team to translate data into clear insights that inform strategic business decisions. Business Impact Champion: Partner with the leadership team across functions to identify key business questions and challenges. Utilize data analytics to solve problems, optimize processes, and unlock new opportunities that generate measurable business impact. Data Storytelling Master: Communicate complex data sets concisely, and compellingly that resonate with stakeholders across all levels. Present findings effectively using data visualizations and storytelling to drive action and achieve buy-in. Data Quality Guardian: Prioritize data quality and integrity. Implement robust data governance practices to ensure data accuracy, consistency, and accessibility for all teams. Technical Expertise: Possess a strong understanding of data analytics methodologies, including data mining, modeling, and visualization tools. Stay current with emerging trends and technologies in the data analytics field. Business Acumen: Demonstrate a strong understanding of core business principles, including marketing, finance, and operations. Translate data insights into actionable business strategies that optimize performance across all departments. Communication Powerhouse: Possess excellent communication, collaboration, and presentation skills. Effectively communicate complex data concepts and business insights to both technical and non-technical audiences. Key Requirements: A seasoned leader with a proven track record of success in building and managing high-performing data analytics teams. A strategic thinker with a deep understanding of how to leverage data to solve complex business problems and drive growth. 7-10 yrs of work experience in data analysis methodologies, including data mining, modeling, and data visualization techniques. E-commerce experience is a plus. Possess a strong understanding of data governance principles and best practices. Demonstrate a strong business acumen with a focus on translating data into actionable business strategies. A passionate advocate for data-driven decision-making, with a knack for storytelling and influencing stakeholders. Excellent communication, collaboration, and presentation skills, with the ability to influence stakeholders across the organization. Show more Show less

Executive Packaging : We’re on the lookout for a Packaging enthusiast ready to turn ideas into stunning, shelf-ready designs. If you're passionate about materials, love solving problems, and have a background in Packaging Science — this is your moment! Let’s create packaging that’s as iconic as the products inside. Responsibilities: Assist in the development of new packaging designs for cosmetic products, from concept through production. Support the packaging team in sourcing, sampling, and evaluating primary (jars, bottles, tubes, compacts) and secondary (cartons, shippers) packaging components. Collaborate with internal teams (Marketing, R&D, Quality, Artwork design, NPD) and external vendors to ensure packaging meets brand standards, functional requirements, and budget targets. Help execute compatibility and stability testing of formulas with packaging materials. Prepare and maintain technical packaging specifications, deadlines, BOMs, and drawings. Participate in line trials, packaging validations, and quality inspections at manufacturing sites. Track packaging samples, manage library organization, and assist in maintaining packaging databases. Stay updated on industry packaging trends, innovations, and sustainable material options. Key Requirements: Bachelor’s degree/Post graduate diploma (full time) in Packaging Science. Internship or co-op experience in packaging or manufacturing is a plus. Strong understanding of packaging materials (plastics, paperboard, corrugate, etc.) and manufacturing processes. Familiarity with CAD software (e.g., ArtiosCAD, SolidWorks) is a plus. Strong analytical and problem-solving skills. Excellent written and verbal communication. Ability to manage multiple projects with attention to detail. Show more Show less

1. Quality Assurance • Conduct quality checks at multiple stages of production and final inspection. • Maintain quality standards as per company and regulatory guidelines. • Coordinate with vendors and internal teams to resolve quality issues. • Maintain and update QA documentation including checklists, defect logs, and audit reports. • Support audits and regulatory inspections with accurate data and records. 2. Production Supervision • Monitor daily production activities and ensure adherence to production schedules. • Track key metrics such as output, downtime, and efficiency. • Collaborate with production teams to implement process improvements. • Identify bottlenecks and troubleshoot operational issues in real-time. • Maintain updated production documentation and reports. • QC check of PPS before dispatch to HO for approval • Physical inspection of stability samples and regular audits of RM/PM/ STABILITY SAMPLES/ BATCHES/ stability reports 3. Procurement Coordination • Assist the procurement team in raising purchase orders and following up with suppliers. • Coordinate with vendors for update of manufacturing status and schedules • Help track inventory levels of critical raw materials and packaging. • Flag any potential delays in procurement that could impact production. • Maintain supplier master data and purchase records. Required: • Bachelor’s degree in Engineering, Supply Chain, or a related field. • 2–4 years of experience in quality control, production planning roles. • Strong analytical and problem-solving skills. • Proficiency in MS Excel, ERP systems, and documentation. • Excellent communication and coordination skills. Preferred: • Experience in Colour Cosmetics and Personal Care. • Knowledge of ISO, GMP, or other quality frameworks. • Hands-on exposure to lean manufacturing or Six Sigma principles. • Experience preferably in color cosmetics/personal care Show more Show less