Pilgrim

About Us : Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 200+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world’s best beauty secrets to create exciting and efficacious products that deliver results. Responsibilities : Customer Assistance :Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media.Provide accurate and detailed information about products, services, policies, and procedures.Assist customers in troubleshooting and resolving customer’s issues with products or services.Ensure customer requests, concerns, and complaints are handled professionally and promptly.Follow up with customers to ensure their issues have been resolved to their satisfaction. Problem Resolution :Identify customer needs and determine the best course of action to resolve issues effectively.Investigate and escalate complex customer issues to the appropriate internal teams for further assistance.Collaborate with other departments to resolve customer complaints or coordinate special requests.Keep accurate records of customer interactions, transactions, comments, and complaints on the ticketing tool. Customer Satisfaction :Maintain a high level of professionalism, empathy, and patience while interacting with customers.Strive to exceed customer expectations and deliver personalised service to enhance customer loyalty.Continuously evaluate and improve the customer experience by providing feedback on processes, policies, and product improvements.Seek opportunities to upsell or cross-sell products or services based on customer needs and preferences. Communication and Teamwork :Collaborate with team members and share knowledge to ensure consistent and accurate customer support.Communicate effectively with other departments to relay customer feedback, trends, and insights.Participate in team meetings and training sessions to stay updated on product knowledge and customer service skills.Contribute to a positive team environment by fostering open communication, mutual respect, and cooperation. Documentation and Reporting :Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system. Requirements :High school diploma or equivalent; associate or bachelor's degree is a plus.Proven customer support experience or relevant customer service role.Excellent verbal and written communication skills.Strong problem-solving and decision-making abilities.Empathetic and patient demeanour when dealing with customer issues or complaints.Ability to handle a high volume of customer inquiries in a fast-paced environment.Proficiency in using customer support software, ticketing systems, and CRM tools.Ability to work independently as well as collaboratively within a team.Flexibility to work in shifts and adapt to changing schedules as required. Location : Andheri, East

Assistant Manager Marketplaces : Are you an expert in e-commerce account management, ready to drive growth on top marketplaces? We’re looking for a Assistant Manager Marketplaces to lead our presence on platforms like Amazon and Flipkart, optimize strategies, and build strong partnerships to deliver exceptional results. If you’re passionate about marketplace management and ready to make an impact, we want you. Roles and Responsibilities:●Develop and execute marketplace strategies to drive growth across key platforms like Amazon, Flipkart, and others.● Manage end-to-end account activities, including product listings, promotions, pricing strategies, and overall marketplace performance.● Collaborate with marketplace partners to negotiate Joint Business Plans (JBP) and drive mutual growth.● Lead advertising campaigns across platforms, optimizing keywords, bids, and budgets to maximize ROI.● Monitor marketplace performance using relevant KPIs, and prepare regular reports on sales, traffic, and ad spend.● Conduct detailed keyword research to enhance product listings and improve search visibility.● Manage purchase orders (POs), inventory levels, and delivery schedules, ensuring seamless supply chain coordination.● Identify new marketplace opportunities through thorough research and initiate onboarding for growth.● Propose and implement new strategies to increase sales, customer acquisition, and brand visibility across platforms.● Drive new ideas and processes to improve the performance of campaigns, including account structure, bidding, ad copy, and keyword development.● Ensure all marketplace content complies with platform-specific guidelines. The Ideal Profile ● 2+ years of experience in e-commerce account management with a focus on marketplaces (Amazon, Flipkart, etc.).● Strong expertise in JBP negotiations and ads management.● Excellent analytical skills to interpret marketplace reports and optimize performance.●Proven ability to manage end-to-end account activities, including inventory, promotions, and campaigns.● Ability to work in a fast-paced environment and manage multiple marketplaces simultaneously.

We are looking for a creative and detail-oriented Senior Executive to join our team. The ideal candidate should have 2-3 years of experience in content writing, preferably within the beauty, lifestyle, or consumer goods industry. This role requires a strong grasp of storytelling, brand messaging, and digital content trends to craft engaging and impactful content across various platforms, while providing leadership and mentorship to junior team members. Roles & Responsibilities: Write compelling and original content for our website, marketing materials, product descriptions, and digital platforms. Create eye-catching copy for banners, advertisements, and marketplace listings. Craft concise and effective product labels that highlight key features and benefits. Develop scripts for promotional videos. Reach out to Media publications with brand stories, product launches, trends and collection updates for features. Collaborate with design, marketing, and product teams to ensure consistent messaging. Assist in strategizing for upcoming events, PR kits and brand collaborations. Research industry trends and best practices to enhance content effectiveness with SEO Optimization Participate in brainstorming sessions to generate fresh content ideas. The Ideal Profile Bachelor's degree in English, Communications, Marketing, Journalism, or a related field. 2-3 years of experience in content writing, copywriting, or a similar role. Creative thinking and exceptional storytelling capabilities. Understanding of SEO principles and content optimization technique especially in beauty industry Proven ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment Show more Show less

About Us : Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 200+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world’s best beauty secrets to create exciting and efficacious products that deliver results. Responsibilities : Customer Assistance : Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media. Provide accurate and detailed information about products, services, policies, and procedures. Assist customers in troubleshooting and resolving customer’s issues with products or services. Ensure customer requests, concerns, and complaints are handled professionally and promptly. Follow up with customers to ensure their issues have been resolved to their satisfaction. Problem Resolution : Identify customer needs and determine the best course of action to resolve issues effectively. Investigate and escalate complex customer issues to the appropriate internal teams for further assistance. Collaborate with other departments to resolve customer complaints or coordinate special requests. Keep accurate records of customer interactions, transactions, comments, and complaints on the ticketing tool. Customer Satisfaction : Maintain a high level of professionalism, empathy, and patience while interacting with customers. Strive to exceed customer expectations and deliver personalised service to enhance customer loyalty. Continuously evaluate and improve the customer experience by providing feedback on processes, policies, and product improvements. Seek opportunities to upsell or cross-sell products or services based on customer needs and preferences. Communication and Teamwork : Collaborate with team members and share knowledge to ensure consistent and accurate customer support. Communicate effectively with other departments to relay customer feedback, trends, and insights. Participate in team meetings and training sessions to stay updated on product knowledge and customer service skills. Contribute to a positive team environment by fostering open communication, mutual respect, and cooperation. Documentation and Reporting : Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system. Requirements : High school diploma or equivalent; associate or bachelor's degree is a plus. Proven customer support experience or relevant customer service role. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Empathetic and patient demeanour when dealing with customer issues or complaints. Ability to handle a high volume of customer inquiries in a fast-paced environment. Proficiency in using customer support software, ticketing systems, and CRM tools. Ability to work independently as well as collaboratively within a team. Flexibility to work in shifts and adapt to changing schedules as required. Location : Andheri, East Show more Show less

About the Role Assistant Manager- Brand Content & Creatives Are you a trend-savvy influencer marketer who lives and breathes social media? Do you have a knack for spotting the next big influencer before they blow up? If you’re passionate about viral content, influencer collaborations, and leading high-impact campaigns, this role is for you! Responsibilities: Ideate and execute viral marketing campaigns that blend influencer collaborations with high-impact performance marketing. Lead a team of Brand & Influencer Marketing executives, providing guidance, mentorship, and support to drive campaign success. Stay on top of trends, cultural moments, and emerging content formats to craft fresh and relevant campaigns. Lead influencer partnerships across Instagram, YouTube, and other platforms, spotting the right creators before they go mainstream. Develop scroll-stopping content ideas that drive engagement, shares, and conversations. Analyze what’s working (and what’s not) to optimise campaigns in real-time for maximum impact. Collaborate with internal teams to push creative boundaries while keeping the brand voice consistent Key Requirements: Master’s or Bachelor's degree in Marketing, Communications, or related field. 5+ years of experience in influencer marketing, with a proven track record of developing and executing successful campaigns. Strong leadership and team management skills, with experience leading and mentoring a team of influencer marketing professionals. Extensive network of influencer contacts and relationships across various social media platforms. Ability to build and maintain relationships with influencers and internal stakeholders. Creative mindset with a passion for storytelling and content creation. Location Andheri, Mumbai Show more Show less

Location - Marol, Andheri. Please Apply on our careers page link - https://heavenlysecrets.darwinbox.in/ms/candidate/careers/a6846633a089df Roles & Responsibilities 1. Edit engaging videos for digital platforms including Instagram, YouTube, and brand website – from reels and tutorials to product launches and campaign films. 2. Repurpose content across formats (reels, stories, ads, YouTube shorts) while maintaining brand aesthetics and message consistency. 3. Collaborate with the marketing, design, and product teams to understand briefs, brand tone, and storytelling objectives. 4. Ensure beauty-focused visual quality – skin tone accuracy, lighting balance, and smooth transitions to match industry standards. 5. Support on shoots, handling basic camera operations and ensuring optimal footage capture for internal and social media needs. 6. Use AI tools for editing efficiency – auto-captioning, background removal, versioning, and content personalization. 7. Stay updated on beauty trends, reel formats, editing styles, and social media video performance insights. 8. Organize and manage footage in a structured and accessible archive for future use. Skills:- 1. Proficiency in editing software – Adobe Premiere Pro, Final Cut Pro, After Effects; basic color correction and sound mixing. 2. Strong sense of aesthetics – especially for beauty content: smooth transitions, clean cuts, flattering lighting, and trend-aware visuals. 3. Hands-on experience with camera equipment – basic knowledge of framing, lighting setups, and capturing beauty shots. 4. Familiarity with social-first video formats – Instagram Reels, YouTube Shorts, Stories, and ad creatives. 5. Working knowledge of AI tools – for auto-editing, captioning, thumbnail generation, background removal, and content resizing. 6. Basic motion graphics skills – for text overlays, brand elements, product highlights, and animated transitions. 7. Time management & multitasking – ability to meet quick deadlines and manage multiple projects simultaneously. 8. Strong communication & collaboration – to work closely with the marketing, content, and design teams. 9. A keen eye for detail – especially for skin tones, product color, and overall visual polish. 10. Bonus: Passion for beauty, skincare, or lifestyle content with an understanding of influencer and digital content trends. Show more Show less

About the Role Sr Executive Planning and Procurement: Are you great at spotting trends, planning smart purchases, and keeping stock levels on point? We’re looking for someone with 2–3 years of experience to take charge of demand forecasts, purchase plans, and inventory moves across our supply chain. Responsibilities: 1. Forecasting and Demand Planning: ● Utilize historical data, market trends, and customer insights to generate accurate demand forecasts. ● Collaborate with sales and marketing teams to gather input for demand planning activities. 2. Purchase Planning: ● Develop and execute comprehensive purchase plans based on demand forecasts and inventory levels. ● Coordinate with suppliers to ensure timely and cost-effective procurement of raw materials and finished goods. 3. Manufacturer to Warehouse Coordination: ● Oversee the manufacturing process, ensuring timely production. ● Collaborate with manufacturers to optimize lead times and minimize production delays. 4. Distribution Requirements Planning (DRP): ● Implement effective DRP strategies for efficient inter-warehouse stock transfers. ● Monitor inventory levels at various warehouses to meet distribution needs and prevent stockouts. 5. Inventory Management: ● Implement inventory control measures to optimize stock levels and minimize carrying costs. ● Conduct regular stock audits and implement corrective actions as needed Key Requirements: ● Proven experience of at least 2 to 3 years in forecasting, purchase planning, and inventory management within a supply chain context ● Familiarity with distribution requirements planning (DRP) and inter-warehouse stock transfers. ● Strong analytical skills and proficiency in using relevant software for demand forecasting and inventory management. ● Excellent communication and collaboration skills to work effectively with cross-functional teams. ● Detail-oriented with a focus on accuracy and continuous process improvement. Location Andheri Marol Show more Show less

About the role Business Intelligence Lead. : We're seeking a result-oriented leader to join our team as the Business Intelligence (Data & Analytics) lead. This pivotal role demands a leader who can translate data into actionable insights and a strong understanding of the business landscape. You'll oversee a team of talented analysts, working collaboratively to transform raw data into strategic advantages that propel business growth and success. Responsibilities: Data-Driven Business Strategist: Develop and refine the company's data strategy, ensuring alignment with overall business objectives and growth initiatives. Bridge the gap between data and business needs, empowering data-driven decision-making across the organization. Analytics Evangelist: Lead a team of data analysts, fostering a culture of innovation, collaboration, and continuous learning. Motivate your team to translate data into clear insights that inform strategic business decisions. Business Impact Champion: Partner with the leadership team across functions to identify key business questions and challenges. Utilize data analytics to solve problems, optimize processes, and unlock new opportunities that generate measurable business impact. Data Storytelling Master: Communicate complex data sets concisely, and compellingly that resonate with stakeholders across all levels. Present findings effectively using data visualizations and storytelling to drive action and achieve buy-in. Data Quality Guardian: Prioritize data quality and integrity. Implement robust data governance practices to ensure data accuracy, consistency, and accessibility for all teams. Technical Expertise: Possess a strong understanding of data analytics methodologies, including data mining, modeling, and visualization tools. Stay current with emerging trends and technologies in the data analytics field. Business Acumen: Demonstrate a strong understanding of core business principles, including marketing, finance, and operations. Translate data insights into actionable business strategies that optimize performance across all departments. Communication Powerhouse: Possess excellent communication, collaboration, and presentation skills. Effectively communicate complex data concepts and business insights to both technical and non-technical audiences. Key Requirements: A seasoned leader with a proven track record of success in building and managing high-performing data analytics teams. A strategic thinker with a deep understanding of how to leverage data to solve complex business problems and drive growth. 7-10 yrs of work experience in data analysis methodologies, including data mining, modeling, and data visualization techniques. E-commerce experience is a plus. Possess a strong understanding of data governance principles and best practices. Demonstrate a strong business acumen with a focus on translating data into actionable business strategies. A passionate advocate for data-driven decision-making, with a knack for storytelling and influencing stakeholders. Excellent communication, collaboration, and presentation skills, with the ability to influence stakeholders across the organization. Show more Show less

Executive Packaging : We’re on the lookout for a Packaging enthusiast ready to turn ideas into stunning, shelf-ready designs. If you're passionate about materials, love solving problems, and have a background in Packaging Science — this is your moment! Let’s create packaging that’s as iconic as the products inside. Responsibilities: Assist in the development of new packaging designs for cosmetic products, from concept through production. Support the packaging team in sourcing, sampling, and evaluating primary (jars, bottles, tubes, compacts) and secondary (cartons, shippers) packaging components. Collaborate with internal teams (Marketing, R&D, Quality, Artwork design, NPD) and external vendors to ensure packaging meets brand standards, functional requirements, and budget targets. Help execute compatibility and stability testing of formulas with packaging materials. Prepare and maintain technical packaging specifications, deadlines, BOMs, and drawings. Participate in line trials, packaging validations, and quality inspections at manufacturing sites. Track packaging samples, manage library organization, and assist in maintaining packaging databases. Stay updated on industry packaging trends, innovations, and sustainable material options. Key Requirements: Bachelor’s degree/Post graduate diploma (full time) in Packaging Science. Internship or co-op experience in packaging or manufacturing is a plus. Strong understanding of packaging materials (plastics, paperboard, corrugate, etc.) and manufacturing processes. Familiarity with CAD software (e.g., ArtiosCAD, SolidWorks) is a plus. Strong analytical and problem-solving skills. Excellent written and verbal communication. Ability to manage multiple projects with attention to detail. Show more Show less

1. Quality Assurance • Conduct quality checks at multiple stages of production and final inspection. • Maintain quality standards as per company and regulatory guidelines. • Coordinate with vendors and internal teams to resolve quality issues. • Maintain and update QA documentation including checklists, defect logs, and audit reports. • Support audits and regulatory inspections with accurate data and records. 2. Production Supervision • Monitor daily production activities and ensure adherence to production schedules. • Track key metrics such as output, downtime, and efficiency. • Collaborate with production teams to implement process improvements. • Identify bottlenecks and troubleshoot operational issues in real-time. • Maintain updated production documentation and reports. • QC check of PPS before dispatch to HO for approval • Physical inspection of stability samples and regular audits of RM/PM/ STABILITY SAMPLES/ BATCHES/ stability reports 3. Procurement Coordination • Assist the procurement team in raising purchase orders and following up with suppliers. • Coordinate with vendors for update of manufacturing status and schedules • Help track inventory levels of critical raw materials and packaging. • Flag any potential delays in procurement that could impact production. • Maintain supplier master data and purchase records. Required: • Bachelor’s degree in Engineering, Supply Chain, or a related field. • 2–4 years of experience in quality control, production planning roles. • Strong analytical and problem-solving skills. • Proficiency in MS Excel, ERP systems, and documentation. • Excellent communication and coordination skills. Preferred: • Experience in Colour Cosmetics and Personal Care. • Knowledge of ISO, GMP, or other quality frameworks. • Hands-on exposure to lean manufacturing or Six Sigma principles. • Experience preferably in color cosmetics/personal care Show more Show less

About the Role Senior Graphic Designer - Calling all graphic gurus! Love print media and package design? Got a portfolio that pops and a knack for details? Join our team and let's design up a storm together! Get ready to shape brands, stay trendy, and have a blast doing it. Join us and let the creativity flow. Roles and Responsibilities ● Create digital assets for various platforms with a focus on illustrative design, infographics, and typography. ● Develop branding and packaging designs for Beauty/Lifestyle/FMCG brands, if applicable. ● Design website banners and offline marketing collaterals to maintain a consistent brand image. ● Collaborate with the team to ensure design consistency across various media outlets. ● Stay updated on current industry and technology standards, social media trends, competitive landscape, and market trends. ● Execute designs across social media, digital innovations, and e-commerce regularly. The Ideal Profile ● Any Graduate/Bachelor of Fine Arts or Graphic Design or related field. ● 4 + years of hands-on experience as a Graphic Designer. ● Proficient in Adobe Photoshop and Adobe Illustrator. Show more Show less

Join Us as a Manager Finance – Drive Reporting, Compliance & Efficiency! We are seeking a detail-oriented and proactive Senior Finance Manager to drive financial accuracy and efficiency within our organization. The ideal candidate should have strong expertise in MIS reporting, financial planning, and statutory compliance, along with experience in managing provisions and sundry creditor aging. This role ensures precise financial insights, seamless process management, and timely reporting, with a focus on automation and continuous improvement. Roles and responsibilities Management Information System (MIS) – Prepare and maintain accurate MIS reports, provide financial insights, and track business performance across sales channels (D2C, Marketplace, Offline). Provisions Control – Ensure proper accounting, monitor, and reconcile provision accounts for accuracy and compliance. Sundry Creditor Aging – Track and analyze creditor aging reports, ensuring timely payments and effective vendor management. Cost Control Initiatives – Support cost control measures to enhance financial efficiency and profitability. Statutory Compliance – Ensure timely filing of GST, TDS, and other statutory obligations, liaising with auditors and regulatory authorities. Reconciliation & Reporting – Maintain accurate reconciliation of accounts, ledgers, and financial statements. Process Optimization – Identify and implement best practices for efficiency in accounting and finance operations. Automation & Digital Tools – Utilize automation tools to streamline financial reporting and operational processes. Audit & Risk Management – Ensure compliance with internal controls, audits, and financial risk mitigation strategies. Skills Required Education: CA with with 3+ years of experience in finance controllership Technical Skills: Proficiency in Tally, Advanced Excel; knowledge of automation tools is a plus. Analytical Skills: Strong financial analysis and reporting capabilities. Compliance Knowledge: Understanding of Indian accounting and tax regulations. Soft Skills: Attention to detail, problem-solving mindset, and good communication skills. Location Marol, Andheri. Show more Show less

Senior Manager - Technology and Automation Location: Mumbai Reports to Co founder About the Role: We are seeking a highly experienced and results-oriented Senior Manager - Technology and Automation to spearhead our digital transformation initiatives and drive efficiency across functions. This pivotal role will be responsible for designing, implementing and managing technology solutions, with a strong focus on automation, ERP, and SCM systems. Key Responsibilities: Lead the development and execution of the technology and automation strategy aligned with the overall business objectives. Identify opportunities for process optimization and automation across various functions including e-commerce, supply chain, warehouse management, and store operations. Design and implement robust ERP and SCM backend systems to ensure seamless data flow and operational efficiency. Spearhead the digital transformation of the organization, leveraging technology to enhance customer experience and drive growth. Map business requirements to relevant technology solutions and oversee the implementation and integration of new systems. Manage end-to-end technology projects, ensuring timely delivery within budget and scope. Collaborate with cross-functional teams to understand their needs and deliver effective technology solutions. Develop and maintain strong relationships with technology vendors and partners. Ensure data integrity and security across all technology platforms. Qualifications and Experience: Bachelor's degree in Engineering or a related field. Extensive experience (typically 8+ years) in technology and automation roles, preferably in a D2C environment. Demonstrable experience in designing, implementing, and managing ERP systems. Proven ability to drive digital transformation initiatives and deliver significant business impact. Excellent business process management skills with the ability to quickly understand and map business requirements to technology solutions. Strong project management skills with a track record of successfully delivering complex technology projects. Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving abilities. Show more Show less

Job Overview: The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team to meet service level agreements and uphold the company's reputation for excellent customer support. Key Responsibilities: Customer Assistance : Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media. Provide accurate and detailed information about products, services, policies, and procedures. Assist customers in troubleshooting and resolving customer’s issues with products or services. Ensure customer requests, concerns, and complaints are handled professionally and promptly. Follow up with customers to ensure their issues have been resolved to their satisfaction. Problem Resolution : Identify customer needs and determine the best course of action to resolveissues effectively. Investigate and escalate complex customer issues to the appropriate internalteams for further assistance. Collaborate with other departments to resolve customer complaints orcoordinate special requests. Keep accurate records of customer interactions, transactions, comments, and complaints on the ticketing tool. Customer Satisfaction : Maintain a high level of professionalism, empathy, and patience whileinteracting with customers. Strive to exceed customer expectations and deliver personalised service toenhance customer loyalty. Continuously evaluate and improve the customer experience by providingfeedback on processes, policies, and product improvements. Seek opportunities to upsell or cross-sell products or services based oncustomer needs and preferences. Communication and Teamwork : Collaborate with team members and share knowledge to ensure consistentand accurate customer support. Communicate effectively with other departments to relay customer feedback,trends, and insights. Participate in team meetings and training sessions to stay updated on product knowledge and customer service skills. Contribute to a positive team environment by fostering open communication, mutual respect, and cooperation. Documentation and Reporting : Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system. Requirements : High school diploma or equivalent; associate or bachelor's degree is a plus. Proven customer support experience or relevant customer service role. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Empathetic and patient demeanour when dealing with customer issues or complaints. Ability to handle a high volume of customer inquiries in a fast-paced environment. Proficiency in using customer support software, ticketing systems, and CRM tools. Ability to work independently as well as collaboratively within a team. Flexibility to work in shifts and adapt to changing schedules as required. Job Type: Full-time Pay: ₹25,000.00 - ₹29,000.00 per month Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Fixed shift Weekend availability Application Question(s): What is your current CTC? [please mention annual amount] What is your expected CTC? [please mention annual amount] Would you be comfortable travelling to Marol Naka, Andheri for work, 6 days a week for work? Would you be able to join us on the 16th of July? Please Note : We will only be considering candidates who can join us on the 16th of July 2025. Work Location: In person

Job Overview: The Customer Support Associate is responsible for providing exceptional customer service by addressing customer inquiries, resolving issues and ensuring customer satisfaction. This role involves effective communication, problem-solving, and maintaining a positive customer experience. The Customer Support Associate works closely with the customer support team to meet service level agreements and uphold the company's reputation for excellent customer support. Key Responsibilities: Customer Assistance : Respond promptly to customer inquiries via various channels such as phone, email, live chat, or social media. Provide accurate and detailed information about products, services, policies, and procedures. Assist customers in troubleshooting and resolving customer’s issues with products or services. Ensure customer requests, concerns, and complaints are handled professionally and promptly. Follow up with customers to ensure their issues have been resolved to their satisfaction. Problem Resolution : Identify customer needs and determine the best course of action to resolveissues effectively. Investigate and escalate complex customer issues to the appropriate internalteams for further assistance. Collaborate with other departments to resolve customer complaints orcoordinate special requests. Keep accurate records of customer interactions, transactions, comments, and complaints on the ticketing tool. Customer Satisfaction : Maintain a high level of professionalism, empathy, and patience whileinteracting with customers. Strive to exceed customer expectations and deliver personalised service toenhance customer loyalty. Continuously evaluate and improve the customer experience by providingfeedback on processes, policies, and product improvements. Seek opportunities to upsell or cross-sell products or services based oncustomer needs and preferences. Communication and Teamwork : Collaborate with team members and share knowledge to ensure consistentand accurate customer support. Communicate effectively with other departments to relay customer feedback,trends, and insights. Participate in team meetings and training sessions to stay updated on product knowledge and customer service skills. Contribute to a positive team environment by fostering open communication, mutual respect, and cooperation. Documentation and Reporting : Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the customer support system. Requirements : High school diploma or equivalent; associate or bachelor's degree is a plus. Proven customer support experience or relevant customer service role. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Empathetic and patient demeanour when dealing with customer issues or complaints. Ability to handle a high volume of customer inquiries in a fast-paced environment. Proficiency in using customer support software, ticketing systems, and CRM tools. Ability to work independently as well as collaboratively within a team. Flexibility to work in shifts and adapt to changing schedules as required. Job Type: Full-time Pay: ₹25,000.00 - ₹29,000.00 per month Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Fixed shift Weekend availability Application Question(s): What is your current CTC? [please mention annual amount] What is your expected CTC? [please mention annual amount] Would you be comfortable travelling to Marol Naka, Andheri for work, 6 days a week for work? Would you be able to join us on the 16th of July? Please Note : We will only be considering candidates who can join us on the 16th of July 2025. Work Location: In person

About the Role Sr Executive Planning and Procurement: Are you great at spotting trends, planning smart purchases, and keeping stock levels on point? We’re looking for someone with 2–3 years of experience to take charge of demand forecasts, purchase plans, and inventory moves across our supply chain. Responsibilities: 1. Forecasting and Demand Planning: ● Utilize historical data, market trends, and customer insights to generate accurate demand forecasts. ● Collaborate with sales and marketing teams to gather input for demand planning activities. 2. Purchase Planning: ● Develop and execute comprehensive purchase plans based on demand forecasts and inventory levels. ● Coordinate with suppliers to ensure timely and cost-effective procurement of raw materials and finished goods. 3. Manufacturer to Warehouse Coordination: ● Oversee the manufacturing process, ensuring timely production. ● Collaborate with manufacturers to optimize lead times and minimize production delays. 4. Distribution Requirements Planning (DRP): ● Implement effective DRP strategies for efficient inter-warehouse stock transfers. ● Monitor inventory levels at various warehouses to meet distribution needs and prevent stockouts. 5. Inventory Management: ● Implement inventory control measures to optimize stock levels and minimize carrying costs. ● Conduct regular stock audits and implement corrective actions as needed Key Requirements: ● Proven experience of at least 2 to 3 years in forecasting, purchase planning, and inventory management within a supply chain context ● Familiarity with distribution requirements planning (DRP) and inter-warehouse stock transfers. ● Strong analytical skills and proficiency in using relevant software for demand forecasting and inventory management. ● Excellent communication and collaboration skills to work effectively with cross-functional teams. ● Detail-oriented with a focus on accuracy and continuous process improvement. Location Andheri Marol

About Us Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 200+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world’s best beauty secrets to create exciting and efficacious products that deliver results. Responsibilities Order Journey and Fulfilment Tracking - Track the end-to-end order journey for all B2C and B2B orders, from order creation to delivery. - Record, track & regularly review Warehouse & Delivery Partners’ performance against aligned Service Level Agreements (SLAs) & suggest areas for improvement to the teams. - Coordinate with logistics partners to ensure on-time and accurate pick-ups from the Warehouse and deliveries to the Customers. - Provide regular updates to customers on order status. - Take complete ownership of B2B customer documentation. - Share regular projections with the Warehouse & Delivery Partner teams for better planning & execution. - Anticipate any risks proactively & work with the relevant teams to resolve & restrict negative impact Discrepancy and Returns Management - Investigate and resolve discrepancies in orders, such as quantity or quality issues. - Handle return requests promptly and in accordance with company policies. - Implement preventive actions to minimize future discrepancies and returns. - Tracking B2C order RTOs & B2B order RTVs to identify trends & identify solutions to control such returns in alignment with Warehouse & Delivery Partners. Maintaining Performance Reports & Dashboards -Fill Rate performance On-shelf & Warehouse availability. -Order to delivery Turn-around Time (TAT) -Cost performance -Discrepancy report -Inward performance & accuracy Warehouse Standard Operating Procedure (SOP) Deployment -Ensure that the company SOPs are being diligently followed across the warehouse irrespective of new employees working on the process. -Guiding the Warehouse & Delivery Partner staff in case of any queries, concerns, special circumstances. -Conducting periodic and regular inventory audits and cycle counts to maintain inventory accuracy & evaluate process adherence. - Continually reviewing & improving SOPs basis regular process feedback. New Logistics Partners Identification & Onboarding - Identify new partners basis market feedback & proven performance to deploy, track & build logistics network for optimal delivery performance. Experience & Skills - Bachelors Degree in relevant field - 2 to 5 years of experience in the Supply Chain Management field. - Basic Understanding of Warehousing & Logistics operations. - Strong analytical and problem-solving skills. - Good communication and interpersonal skills. - Ability to work collaboratively in a fast-paced environment. - Computer-savvy with a working knowledge of MS Excel Location Bangalore, Karnataka

About the Role: We are looking for a passionate and driven Associate Product Manager to join our team and play a key role in shaping the user experience, performance, and conversion optimization of our website and digital products. The ideal candidate will have a strong analytical mindset, a customer-first approach, and the ability to collaborate effectively with cross-functional teams. If you are excited about driving product strategy, optimizing user journeys, and delivering impactful solutions, we’d love to hear from you! Responsibilities: Product Roadmap: Define and execute the product roadmap, ensuring alignment with business goals and customer needs. Cross-Functional Collaboration: Work closely with UI/UX designers, engineering teams, operations, and other stakeholders to deliver high-quality products. User Journey Optimization: Use analytics, A/B testing, and customer feedback to optimize user journeys and improve conversion rates. Data-Driven Decision Making: Coordinate with data teams to gather insights from tools like Shopify , CleverTap , Google Analytics , and others for benchmarking and impact analysis Sprint & Release Management: Manage sprints, product releases, and launches, fulfilling scrum duties as a Product Owner (e.g., sprint planning, backlog grooming). Issue Resolution: Proactively identify and resolve strategic and technical issues that may impact the team’s ability to meet goals. Key Requirements: Experience: 1-3 years of B2C product management experience Analytical Mindset: Strong ability to analyze data, draw insights, and make data-driven decisions. Technical Fluency: Basic understanding of UI/UX design principles, Shopify Experience, and development fundamentals. Agile Expertise: Experience with agile processes, including sprint planning, backlog management, and product releases. Customer-Centric Approach: Passion for advocating customer needs and delivering exceptional user experiences. Communication Skills: Excellent verbal and written communication skills, with the ability to mediate between technical and non-technical teams. Collaboration: Proven ability to work effectively in cross-functional teams and manage multiple stakeholders. Bonus Skills: Experience with A/B testing tools and methodologies. Familiarity with REST APIs , GraphQL , or other integration technologies. Knowledge of CRM systems and marketing automation tools . Experience in e-commerce or digital product management.

About Us - Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 200+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world’s best beauty secrets to create exciting and efficacious products that deliver results. Responsibilities - Order Journey and Fulfilment Tracking - Track the end-to-end order journey for all B2C and B2B orders, from order creation to delivery. - Record, track & regularly review Warehouse & Delivery Partners’ performance against aligned Service Level Agreements (SLAs) & suggest areas for improvement to the teams. - Coordinate with logistics partners to ensure on-time and accurate pick-ups from the Warehouse and deliveries to the Customers. - Provide regular updates to customers on order status. - Take complete ownership of B2B customer documentation. - Share regular projections with the Warehouse & Delivery Partner teams for better planning & execution. - Anticipate any risks proactively & work with the relevant teams to resolve & restrict negative impact Discrepancy and Returns Management - Investigate and resolve discrepancies in orders, such as quantity or quality issues. - Handle return requests promptly and in accordance with company policies. - Implement preventive actions to minimize future discrepancies and returns. - Tracking B2C order RTOs & B2B order RTVs to identify trends & identify solutions to control such returns in alignment with Warehouse & Delivery Partners. Maintaining Performance Reports & Dashboards -Fill Rate performance On-shelf & Warehouse availability. -Order to delivery Turn-around Time (TAT) -Cost performance -Discrepancy report -Inward performance & accuracy Warehouse Standard Operating Procedure (SOP) Deployment -Ensure that the company SOPs are being diligently followed across the warehouse irrespective of new employees working on the process. -Guiding the Warehouse & Delivery Partner staff in case of any queries, concerns, special circumstances. -Conducting periodic and regular inventory audits and cycle counts to maintain inventory accuracy & evaluate process adherence. - Continually reviewing & improving SOPs basis regular process feedback. New Logistics Partners Identification & Onboarding - Identify new partners basis market feedback & proven performance to deploy, track & build logistics network for optimal delivery performance. Experience & Skills - Bachelors Degree in relevant field - 2 to 5 years of experience in the Supply Chain Management field. - Basic Understanding of Warehousing & Logistics operations. - Strong analytical and problem-solving skills. - Good communication and interpersonal skills. - Ability to work collaboratively in a fast-paced environment. - Computer-savvy with a working knowledge of MS Excel Location Bangalore, Karnataka Job Type: Full-time Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Health insurance Paid time off Provident Fund Schedule: Day shift Fixed shift Weekend availability Application Question(s): How many years of experience do you hold in the Supply Chain Management field? What is your current CTC? [please mention annual amount] Would you be okay with Bangalore as your work location for this job? Please Note : Only Bangalore based candidates will be contacted for this role. What is your notice period, in days? [please mention 0, if none] Work Location: In person

About the role: We are seeking a driven and analytical Business Finance Manager to play a critical role in optimizing our financial performance. Reporting directly to the Head of Finance, you will be instrumental in implementing robust cost control measures, collaborating closely with various departments, and providing actionable financial insights to drive sustainable growth. Key Responsibilities: 1. Cost Control & Optimization: Develop and implement effective strategies for cost reduction and efficiency improvements across all business operations (e.g., procurement, manufacturing, marketing, logistics). Monitor and analyze spending patterns, identify areas of overspend, and recommend corrective actions. Collaborate with department heads to establish budget targets and ensure adherence to financial guidelines. Conduct regular cost-benefit analyses for new projects, initiatives, and investments. 2. Business Partnering & Collaboration: Act as a trusted financial advisor to various business units (e.g., Marketing, Supply Chain, Sales, Product Development). Work closely with teams to understand their financial needs, provide guidance on financial implications of business decisions, and support their strategic objectives. Facilitate cross-functional communication to align financial goals with operational activities. 3. Financial Planning & Analysis (FP&A): Support the annual budgeting and forecasting processes. Prepare detailed financial models, projections, and variance analyses. Generate insightful financial reports and presentations for management, highlighting key trends, risks, and opportunities. Contribute to long-term financial planning and strategic initiatives. 4. Process Improvement: Identify opportunities to streamline financial processes and enhance efficiency. Implement best practices in financial management and reporting. Ensure compliance with internal financial policies and external regulations. What You Bring: Master's degree in Business Administration or Finance from a reputed institute/ CA. 4-5 years of progressive experience in a Business Finance or Financial Planning & Analysis (FP&A) role. Proven track record in cost control, budget management, and financial analysis. Strong understanding of financial principles, accounting standards, and business operations. Experience in the FMCG (Fast-Moving Consumer Goods) sector is highly desirable.