Logistics Executive

Job Description

About Us Founded in 2019 by IIT-B and IIM-A Alumni, Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 200+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand. Pilgrim is known to handpick the world’s best beauty secrets to create exciting and efficacious products that deliver results. Responsibilities Order Journey and Fulfilment Tracking - Track the end-to-end order journey for all B2C and B2B orders, from order creation to delivery. - Record, track & regularly review Warehouse & Delivery Partners’ performance against aligned Service Level Agreements (SLAs) & suggest areas for improvement to the teams. - Coordinate with logistics partners to ensure on-time and accurate pick-ups from the Warehouse and deliveries to the Customers. - Provide regular updates to customers on order status. - Take complete ownership of B2B customer documentation. - Share regular projections with the Warehouse & Delivery Partner teams for better planning & execution. - Anticipate any risks proactively & work with the relevant teams to resolve & restrict negative impact Discrepancy and Returns Management - Investigate and resolve discrepancies in orders, such as quantity or quality issues. - Handle return requests promptly and in accordance with company policies. - Implement preventive actions to minimize future discrepancies and returns. - Tracking B2C order RTOs & B2B order RTVs to identify trends & identify solutions to control such returns in alignment with Warehouse & Delivery Partners. Maintaining Performance Reports & Dashboards -Fill Rate performance On-shelf & Warehouse availability. -Order to delivery Turn-around Time (TAT) -Cost performance -Discrepancy report -Inward performance & accuracy Warehouse Standard Operating Procedure (SOP) Deployment -Ensure that the company SOPs are being diligently followed across the warehouse irrespective of new employees working on the process. -Guiding the Warehouse & Delivery Partner staff in case of any queries, concerns, special circumstances. -Conducting periodic and regular inventory audits and cycle counts to maintain inventory accuracy & evaluate process adherence. - Continually reviewing & improving SOPs basis regular process feedback. New Logistics Partners Identification & Onboarding - Identify new partners basis market feedback & proven performance to deploy, track & build logistics network for optimal delivery performance. Experience & Skills - Bachelors Degree in relevant field - 2 to 5 years of experience in the Supply Chain Management field. - Basic Understanding of Warehousing & Logistics operations. - Strong analytical and problem-solving skills. - Good communication and interpersonal skills. - Ability to work collaboratively in a fast-paced environment. - Computer-savvy with a working knowledge of MS Excel Location Bangalore, Karnataka