489 Customer Success Jobs - Page 17

The candidate has to relocate to Gurgaon. As a Inside Sales Executive/ Sales Executive at PlanetSpark, you will be an integral part of our sales team, responsible for driving revenue growth through sales strategies.

About Customer Success Role DeltaX is looking for an enthusiastic person who will lead the Account services team and be instrumental in the development and maintenance of key client relationships In addition to understanding clients needs and challenges, you will also be responsible for the deliverables of this team. Your day to day responsibilities shall encompass: Strategic optimization of client accounts, by developing understanding nuances of our clients' businesses and needs Ensuring quality and timeliness of team deliverables Providing strategic directions, define processes, set up systems for the team Based on your own critical thinking and innovation skills develop and train the team Manage overall health of the department Report to the senior team and work along with them to grow our business as a whole Aiding new business efforts including development of case studies, success stories that demonstrate impact of our services What you'll need to succeed in the role: Proactive, someone who looks for optimizing opportunities Strong EQ to build relationships and trust with clients High level of passion and energy to excite teams internally and externally Problem-solve quickly and effectively with others Architect and deliver compelling presentations Strong verbal and written communication, strategic planning and project management skills Hands on campaign execution & project management experience Prior experience of account management / customer service Extremely strong in written and oral communication Extremely organized and detail oriented in nature.

Experience: 12 years in leading teams in e-commerce or customer support environments Function: Customer Experience / Customer Support / Customer Success About the role Were looking for a passionate and execution-focused Team Lead to join our UCJ (Unified Customer Journey) team This role is crucial in ensuring a seamless customer experience from the first interaction to resolution, across support and success channels Youll be responsible for guiding a team of Super Companions (PRMs), optimizing their performance, and ensuring every customer touchpoint is empathetic, timely, and solution-driven. Key Responsibilities Team Management: Lead and coach a team of UCJ Super Companions focused on call/chat/email interactions with customers. Performance Monitoring: Track daily KPIs including First Response Time, Talk Time, Transfers to Vets, and CSAT scores Conduct RCA for dips in performance. Customer Journey Oversight: Ensure customer transitions across touchpoints (support to vet to resolution) are seamless and aligned with UCJ goals. Process Improvement: Identify workflow gaps and execute improvements to enhance customer delight and team efficiency. Training & Upskilling: Regularly train and upskill team members on empathy, issue resolution, and understanding pet parent needs. Escalation Handling: Manage escalated cases and ensure timely and satisfactory closures with internal stakeholders. Reporting: Maintain dashboards, update leadership with actionable insights, and manage shift rosters, coverage, and productivity metrics. Requirement 12 years of experience leading customer support or success teams in an e-commerce or D2C environment. Proven experience in handling customer escalations and driving resolution excellence. Strong understanding of the e-commerce customer journey from acquisition to post-sale support. Ability to manage SLAs and performance metrics while maintaining empathy and a customer-first approach. Comfortable working in a fast-paced, agile environment with shifting priorities. Excellent communication skills (verbal and written). Good to have Experience with CRM tools like Freshdesk, Zendesk, or similar. Exposure to pet care, D2C wellness, or healthtech domains. Strong analytical mindset to draw insights from support data.

About The Role We are seeking an experienced Customer Success Director to lead the end-to-end customer engagement processparticularly during deployment and post-deployment of Ripiks products You will serve as the primary point of contact for assigned customers, ensuring a seamless transition from implementation to sustained value realization. Roles & Responsibilities Drive deployment & post-deployment activities of Ripiks products, ensuring timely delivery and smooth adoption. Liase between Ripik's internal product team & customers. Be the face of Ripik for assigned customers. Serve as a senior escalation point for complex technical issues, working cross-functionally to drive resolution. Drive problem-solving and solution delivery to ensure customer needs are met and exceeded. Communicate regularly with clients to troubleshoot issues. Required Skills, Competencies & Experience Must have 5+ years of total experience in Consulting. tech in Core engineering is mandatory Strong Problem solving skills & maturity to handle complex situations. Experience of driving digital/ AI transformations is mandatory. Ability to develop healthy customer relationships, enhance customer training, and improve product usability.

Job Responsibilities: The Customer Success Leader (CSL) is responsible for driving long term customer success, adoption and advocacy of Prolifics clients. By establishing a strategy and clear vision our CSL team will be responsible for accelerating improvement in customer loyalty to support long term growth and improved adoption. Responsibilities Drive growth agenda for digital engagements/accounts and ensure consistency/predictability in the quality of delivery by meeting customer success expectations Needs to handle multiple accounts and be responsible to revenue and GM targets Manage stakeholder relationships at an account to ensure success of Digital programs Understand success parameters in the account landscape, align and drive various teams towards the defined success parameters Collaborate with development teams, technology architecture teams and sales teams to identify areas of cross sell/ upsell in the client landscape Perform weekly, monthly, quarterly reviews with client stakeholders and ensure the long-term goals stay aligned Manage long term engagement success elements including centralized onboarding processes, demand management, engagement level dependency management etc Enable project specific and architecture specific decision to be made in engagements Qualifications Nurture and build long term client relationships Strong understanding of CX/EX space. Seasoned professional with strong GCC experience and a proven track record in new logo acquisitions, driving business growth and expanding market presence. Flair to understand modern digital technologies Strong networking skills Excellent communication skill and participates actively in team meetings discussions and be a SME in the desired areas of expertise

Overview: - The Customer Success Manager for AWS Solutions plays a pivotal role in ensuring customer satisfaction and success within the AWS ecosystem. - This position is responsible for understanding the unique needs of clients and delivering tailored solutions that drive value from their AWS investment. - The Customer Success Manager acts as a bridge between the customer and AWS technical teams, facilitating effective communication and fostering strong relationships. - By leveraging their deep knowledge of AWS services and architecture, the manager will address customer inquiries, streamline their onboarding processes, and ensure the successful implementation of solutions. - Moreover, the role is integral in identifying upsell opportunities and cultivating customer loyalty. - Ultimately, the individual in this role will contribute significantly to the company's growth by empowering clients to achieve their business objectives through the effective use of AWS products and services. Key Responsibilities: - Serve as the primary point of contact for assigned customers. - Understand customer goals and align AWS services to their needs. - Develop and foster long-term relationships with key stakeholders. - Guide customers through AWS onboarding and adoption processes. - Conduct regular check-ins to proactively assess customer satisfaction. - Collaborate with technical teams to resolve customer issues and challenges. - Monitor customer usage and engagement with AWS services. - Provide training and resources to support customers in maximizing their AWS investments. - Identify and communicate upsell and cross-sell opportunities to account teams. - Assist in the development of strategies to improve customer retention rates. - Gather customer feedback to inform product development and service improvements. - Create and maintain comprehensive customer success plans. - Drive best practices for customer success within the organization. - Analyze customer data to inform decision-making and strategy.

About the Role: We are seeking a passionate and experienced Head of Customer Success to lead and grow our Customer Success organization. As Head of Customer Success, you will be responsible for driving customer satisfaction, loyalty, and retention, while ensuring customer success aligns with overall business goals. You will lead and mentor a team of Customer Success Managers, develop and implement customer success strategies, and build strong relationships with our customers. Key Responsibilities: Customer Success Strategy & Leadership: - Develop and implement a comprehensive customer success strategy aligned with company goals and objectives. - Define and track key performance indicators (KPIs) for customer success, such as customer satisfaction, customer retention, and customer lifetime value. - Lead, mentor, and develop a high-performing team of Customer Success Managers. - Provide guidance and support to Customer Success Managers on best practices, customer communication, and issue resolution. Customer Relationship Management: - Build and maintain strong relationships with key customer stakeholders. - Proactively identify and address customer needs and concerns. - Conduct regular customer health checks and proactively identify at-risk customers. - Develop and implement customer success programs, such as onboarding programs, customer training, and customer advisory boards. Product Adoption & Growth: - Drive product adoption and usage within customer accounts. - Identify and pursue upsell and cross-sell opportunities. - Work closely with product and engineering teams to incorporate customer feedback into product development. Team Management & Development: - Recruit, hire, and onboard talented Customer Success Managers. - Conduct performance reviews, provide feedback, and identify training and development opportunities for the team. - Foster a positive and collaborative team environment. Data Analysis & Reporting: - Analyze customer data to identify trends, identify areas for improvement, and optimize customer success strategies. - Prepare and present regular reports on customer success metrics to senior management. Qualifications: Essential: - 4+ years of experience in customer success, account management, or a related field. - 3+ years of experience leading and managing a team of customer success professionals. - Proven track record of success in driving customer satisfaction, retention, and growth. - Strong leadership, mentorship, and coaching skills. - Excellent communication, interpersonal, and presentation skills. - Strong analytical and problem-solving skills. - Experience with CRM systems (e.g , Salesforce, HubSpot) and customer success platforms. - Bachelor's/master's degree in Business Administration, Marketing, or a related field

- As a Customer Success Manager at Mitsogo, you will be the primary point of contact for our valued clients, ensuring they derive maximum value from our products and services. - Your role will involve working closely with customers to understand their needs, provide expert guidance, and facilitate successful product adoption and usage. - You will play a crucial role in building and maintaining strong relationships, driving customer satisfaction, and contributing to our overall success. Responsibilities: - Lead onboarding sessions for new customers, ensuring a smooth transition and effective use of our products. - Develop and deliver training materials and sessions to enhance user proficiency. - Build and maintain strong, long-lasting customer relationships. - Serve as a trusted advisor, addressing customer concerns and providing solutions to enhance their experience with our products. - Monitor customer engagement and product usage. - Proactively identify opportunities for increasing adoption and utilization of our products. - Act as the point of escalation for complex issues. - Collaborate with cross-functional teams, including Product, Support, and Sales, to resolve customer challenges and ensure timely solutions. - Gather customer feedback and insights to drive product improvements and inform the development roadmap. - Advocate for customer needs and contribute to the creation of customer-centric solutions. - Develop and execute customer success plans tailored to each customer's needs and goals. - Track and report on key performance indicators (KPIs) to measure success and identify areas for improvement. - Support the renewal process by ensuring continued customer satisfaction. - Identify opportunities for upselling or cross-selling additional products or services based on customer needs. Requirements: - Minimum of 2-8 years of experience in a Customer Success, Account Management, or related role, preferably in the IT security or software industry. - Willing to work in US shift - Strong interpersonal and communication skills with the ability to build relationships at all levels of an organization. - Excellent problem-solving abilities and a proactive, customer-centric approach. - Familiarity with IT security products and concepts is a plus. - Ability to quickly learn and understand complex technical products and solutions. - Comfortable using CRM software (e.g., Salesforce), customer success platforms, and other relevant tools. - Basic technical understanding of software and security solutions is advantageous. - Master's degree in Business, Technology, or a related field. - Relevant certifications or continued education in customer success or IT security is a plus

We are looking for a proactive and people-savvy individual to serve as the bridge between our clients and our Customer Success Managers (CSMs). This role is ideal for someone who enjoys client interaction, problem-solving, and ensuring smooth delivery of post-sales services. Key Responsibilities: - Act as the first point of contact for clients post-onboarding - Assist the CSM team in understanding client requirements and priorities - Coordinate between internal teams and clients to ensure timely updates and follow-ups - Help track deliverables and ensure SLAs are met - Maintain clear communication records and update CRMs accordingly - Handle client feedback, concerns, and route them to appropriate internal stakeholders What We're Looking For: - Strong communication and interpersonal skills - Ability to manage multiple tasks and work under pressure - Good understanding of customer service processes - Basic knowledge of CRM tools (HubSpot, Salesforce, etc.) is a plus - Fresher or 1-2 years of experience in customer-facing roles preferred Location: Hyderabad, India. WFO only

About the role: We are seeking an experienced Customer Success Director to lead the end-to-end customer engagement process-particularly during deployment and post-deployment of Ripik's products. You will serve as the primary point of contact for assigned customers, ensuring a seamless transition from implementation to sustained value realization. Roles & Responsibilities: - Drive deployment & post-deployment activities of Ripik's products, ensuring timely delivery and smooth adoption. - Liase between Ripik's internal product team & customers. - Be the face of Ripik for assigned customers. - Serve as a senior escalation point for complex technical issues, working cross-functionally to drive resolution. - Drive problem-solving and solution delivery to ensure customer needs are met and exceeded. - Communicate regularly with clients to troubleshoot issues. Required Skills, Competencies & Experience: - Must have 3+ years of total experience in Consulting. - B.tech in Core engineering is mandatory. - Strong Problem solving skills & maturity to handle complex situations. - Experience of driving digital/ AI transformations is mandatory. - Ability to develop healthy customer relationships, enhance customer training, and improve product usability.

We are looking for technically skilled candidates with excellent interpersonal skills for the Customer Success position. You are responsible for troubleshooting technical issues (relating to app & order delivery), providing timely customer feedback, and supporting the onboarding of new restaurants, among other duties. Responsibilities - Regular and intuitive response to customer queries and feedback - Understanding the customer requirements and relaying the same to respective teams / departments. - Attending and making calls, responding to chats and emails whenever necessary on the relevant platforms. - Troubleshooting technical issues pertaining to Order deliveries, onboarding, vouchers, discounts, payments / bills etc.. - Quality check on posts made by customers. - Speaking to customers to quickly get to the root of their problem. - Providing timely and accurate customer feedback. - Talking to customers through a series of actions to resolve a problem. - Following up with customers /restaurants to ensure the problem is resolved. - Managing multiple cases at one time. Requirements: Ability to stretch self to reach customer satisfaction and provide an error free product. Any Graduate with minimum 1-3 years' experience in similar roles Should be high on initiative, relationship building and analytical skills. Prior experience in customer support or tech support or similar role is advantage Attention to detail and good problem-solving skills. Excellent interpersonal skills. Good written and verbal communication. Should be fluent in English , Hindi & Kannada.

Responsibilities : - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Promote the value of the product - Upsell services and products with the brand image - Promote value through customer experience - Assist in creating training courses and educational materials - Review customer complaints and concerns and seek to improve the customer experience Skills : - Proven work experience as a Customer Success Associate or similar role - Experience working with brand image and promoting value through customer experience - Exceptional ability to communicate and foster positive business relationships - Technical skills required, as they relate to the use of the product or service - Accountability and personal organization are essential - Experience in managing a diverse group and training each according to company standards - A communications or marketing degree is preferred Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote.

- The Customer Success Manager - Global Accounts is responsible for ensuring the long-term success, retention, and growth of strategic global customers. - This role requires a consultative approach to problem-solving, structured thinking for addressing challenges, and a proactive mindset to drive customer value. - The CSM acts as a trusted advisor, helping customers optimize their use of the company's solutions to achieve business outcomes. Key Responsibilities:. - Strategic Customer Relationship Management. - Build and nurture strong, long-term relationships with key stakeholders across global accounts. - Act as a trusted advisor, deeply understanding customers' business models, challenges, and objectives. - Leverage a consultative approach to assess customer needs and deliver tailored recommendations that drive measurable outcomes. - Driving Customer Success & Value. - Ensure customers are achieving their desired outcomes by maximizing their use of the company's products/services. - Conduct business reviews and strategic discussions to align solutions with customer priorities. - Provide best practices, insights, and strategic guidance to optimize customer experience. - Proactive Problem-Solving & Risk Mitigation. - Use structured thinking to analyze customer pain points and develop systematic action plans. - Identify early warning signs of potential churn and proactively address risks. - Act as the customer's advocate within the company, collaborating with internal teams to enhance products and services. - Account Growth & Expansion. - Identify upsell and cross-sell opportunities by aligning solutions with customer goals. - Use data-driven insights to recommend additional features, services, or best practices. - Collaborate with sales and marketing teams to drive account expansion strategies. - Data-Driven Decision Making & Reporting. - Monitor customer usage patterns, engagement trends, and feedback to optimize success strategies. - Maintain detailed records in CRM tools (Salesforce, Gainsight, HubSpot) and provide structured reports on customer health. - Present key insights and recommendations to internal stakeholders and leadership. Qualifications & Experience:. - 5+ years of experience in customer success, account management, or consulting, preferably with enterprise/global accounts. - Proven consultative approach in solving complex customer problems and driving strategic outcomes. - Structured thinking and analytical mindset, with the ability to break down challenges into actionable solutions. - Experience in management consulting or a highly analytical customer-facing role. - Strong communication and relationship-building skills to influence stakeholders at all levels. - Experience with SaaS, enterprise technology, or B2B solutions is a plus. - Ability to travel as needed for client engagements. - This role is ideal for someone with a strategic mindset, a passion for solving customer problems, and the ability to drive measurable business impact through a structured and consultative approach. Location: Chennai, Hydrabad, Kolkata, Pune, Delhi / NCR,Mumbai,Bengaluru, Ahmedabad

1) Handling Inbound & outbound calls of customers and engage in conversations to gather feedback. 2) Record and document customer feedback accurately and comprehensively. 3) Maintain a detailed record of customer interactions and feedback in Excel or other designated systems. 4) Analyze customer feedback to identify areas of improvement and report findings to the relevant teams. 5) Escalate any significant issues or concerns to the factory and store departments for prompt resolution. 6) Follow up with customers to ensure their concerns have been addressed and to provide necessary updates. 7) Maintain a professional and courteous demeanor while communicating with customers.

BriBooks is the world's leading children's creative writing platform, enabling children of all ages to learn creative writing, publish their books online, and sell printed-on-demand books on BriBooks.com and Amazon.com in one click. The Customer Success Executive is the primary link between BriBooks and our Users. In this position, you will ensure that BriBooks Users make the best possible use of the BriBooks platform. What You Will Do : - Empower BriBooks Users to improve their overall experiences and ensure the utmost customer delight. - Respond to Users queries in a timely and accurate way, via phone, email or chat. - Escalate issues to the right person in a timely manner. - Identify User needs and help customers use specific features. - Update our internal databases with information about technical issues and useful discussions with customers. - Follow up with clients to ensure their technical issues are resolved. What We Are Looking For : - Fluent English (verbal and written) - Mandatory skill to be able to write short technical explanations. - Ability to self-manage time and prioritize tasks accordingly. - Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness. - Aptitude to multitask with a high volume of tasks, Responsible, independent. - Team player with solid communication and presentation skills

Job/Position Overview: As a Customer Success Executive at Kennect, you will play a pivotal role in ensuring the overall satisfaction and success of our clients. You will be the primary point of contact for our customers, working closely with them to understand their needs, address concerns, and drive the adoption of our product. Your engagement with the customers will begin shortly after the handover from the Implementation team. Key responsibilities: Relationship Management : - Serve as the main point of contact for customers post-go-live, building and maintaining strong relationships - Continuously engage with customers to understand their evolving needs and challenges - Act as customer's voice for Kennect's internal team Product Adoption : - Monitor and encourage the effective use and adoption of the product - Identify opportunities to enhance the value customers derive from the product and provide guidance on best practices Health Checks and Monitoring : - Conduct review sessions to assess customer satisfaction, usage patterns, and any potential issues Issue Resolution : - Address and resolve any customer issues or concerns promptly and effectively - Work closely with internal teams, such as the tech team and product team, to ensure timely resolution of customer challenges Feedback Collection : - Actively seek feedback from customers on their experiences and use it to drive continuous improvement - Collaborate with the product development team to communicate customer needs and contribute to product enhancements Ideal Candidate : - Proactive, high on integrity, and has a strong desire to learn and apply learnings to help customers succeed - Should be able to adapt to a high-paced environment of learning and execution - Should be a team player who strives for excellence & comfortable working both independently and collaboratively - Must possess excellent communication and customer-relationship skills - Problem-solving skills and technical aptitude should allow him/her to adapt to new circumstances and learn quickly when facing new problems and challenges - You will be looked upon to set an example for good work procedures and practices Experience : 1-2 year Technical skills- SQL, Excel. Advanced Excel will be a plus

Your Roles and Responsibilities: - Manage assigned customer relationships for successful product use, retention, and satisfaction - Prepare and nurture customers to become product advocates - Help customers achieve their educational goals using our products - Identify and address common customer issues - Advocate customer needs cross-departmentally - Identify and develop up-sell opportunities - Respond to customer queries via email and telephone You Should have: - Technical competency in coding, APIs, and schemas for SEO, iOS, and Android applications - 1-3 years of experience as a Technical Account Manager in a technology or SaaS solutions company - Strong written and verbal English communication skills - Techno-commercial mindset with understanding of various use cases - Graduation with an engineering background preferred - Strong teamwork skills with ability to work independently - Comfortable with night and flexible shifts

Responsibilities : Customer Onboarding : Assist new customers with the onboarding process, helping them get started with our products, and ensuring a smooth transition. Product Training : Conduct product training sessions to educate customers on how to use our SAAS solutions effectively and efficiently. Account Management : Build and maintain strong, long-lasting customer relationships by understanding their needs, challenges, and goals. Serve as a trusted advisor to customers. Issue Resolution : Address customer inquiries, troubleshoot technical issues, and coordinate with the technical support team to ensure timely resolution. Feedback Gathering : Actively collect customer feedback and insights to provide valuable input to the product development team for continuous improvement. Renewal Management : Monitor customer accounts and proactively engage with customers to ensure renewals and upsell opportunities are identified and pursued. Customer Success Plans : Develop and implement customer success plans tailored to each customer's unique objectives, ensuring they achieve their desired outcomes. Documentation : Maintain comprehensive records of customer interactions, feedback, and issues in the CRM system. Communication : Keep customers informed about product updates, new features, and best practices through regular communication. Reporting : Generate and analyze customer success metrics and reports to track progress and identify areas for improvement. Qualifications : - 2-3 years of experience in SAAS/Product company - Bachelor's degree in a related field or equivalent work experience. - Proven experience in customer success, account management, or a similar customer-facing role. - Excellent communication and interpersonal skills. - Strong problem-solving and analytical abilities. - Familiarity with SAAS products and technology. - Ability to work independently and as part of a collaborative team. - Exceptional organizational and time management skills. - Customer-focused mindset with a passion for helping others succeed.

About this role - We're building our founding team and looking for self-starters excited to make an impact in a fast-paced environment. If you're seeking an established playbook, Zenskar may not be the right fit. But if you're eager to help shape that playbook from the ground up, we'd love to hear from you! As a Product Strategist Intern, you'll work closely with Customer Success (CS) to bridge the gap between customer needs and product evolution. This role involves direct customer interaction to uncover pain points, analyze feature gaps, and work with internal teams to enhance the product experience. You'll play a key role in shaping Zenskar's strategy by translating real-world feedback into actionable insights. Key Responsibilities Customer Support (from a Product Lens) - Act as the first point of contact for customer queries, troubleshooting issues, and documenting recurring challenges. - Gather insights from customer interactions to identify missing features or usability gaps. - Ensure customer concerns are translated into product improvements, working closely with CS and Product teams. Product Research & Strategy - Analyze user behavior, support tickets, and feedback to identify patterns and opportunities for product enhancements. - Conduct competitor research and industry benchmarking to refine Zenskar's positioning. - Help prioritize feature requests by quantifying customer impact. Data Analysis & Reporting - Work with SQL and spreadsheets to extract insights from customer data and usage patterns. - Assist in defining key success metrics for new features and customer onboarding. Customer Onboarding & Adoption - Help customers understand and configure their accounts for a smooth start. - Develop guides, FAQs, and training materials to improve customer self-service. - Track onboarding friction points and provide recommendations to streamline the process. Key qualifications Technical Skills - Preferred background in Information Technology, Computer Science, Business Analytics, or a related field. - Basic understanding of SaaS products, APIs, and web-based software. - SQL knowledge preferred (Python is a plus). - Ability to analyze customer data and support interactions to drive insights. Communication & Problem-Solving - Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users. - A customer-first mindset-keen to understand pain points and solve problems efficiently Entrepreneurial Mindset - High ownership, self-motivated, and proactive in identifying areas for improvement. - Comfortable working in an evolving startup environment with ambiguous challenges. Open to working partially within US business hours (~4 AM IST start) for customer interactions. - Self-driven individual with high ownership and a strong work ethic. - Not taking yourself too seriously :) Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

This is a full-time, on-site role located in Gurugram.- You will be responsible for managing and retaining customer accounts, overseeing sales targets and strategies, leading and mentoring the sales team, and using analytical skills to drive renewals and revenue growth.- The role requires collaboration with different departments to enhance customer satisfaction and ensure seamless renewal processes. Key Responsibilities:- Own and lead the renewals function across all customer segments.- Develop and implement strategies to maximize renewal revenue and minimize churn.- Build and manage a high-performing team of renewal specialists and account managers. - Collaborate with Product, Customer Success, and Sales to ensure a seamless customer experience.- Use data to track performance, forecast renewals, and identify churn risks.- Engage directly with key customers to negotiate and close high-value renewals.- Implement tools and processes for scalable renewal workflows. - Identify upsell/cross-sell opportunities and work closely with the sales team to drive expansion. Requirements:- 6-10 years of sales/account management experience, with at least 3 years in a renewals leadership role. - Strong Analytical Skills to drive data-driven decision-making.- Proven track record of hitting retention and revenue goals.- Ability to lead teams and build a customer-centric culture.- Excellent communication and stakeholder management skills.- Prior experience in SaaS or tech-led companies is a strong plus.

Reporting to: Sales Head Key responsibilities & duties:- We are seeking a dynamic Partnership Manager to join our team, where you'll be instrumental in expanding our network and enhancing our offerings through strategic partnerships.- In this role, you'll manage existing relationships, develop new partnerships, and oversee the integration and execution of partnership strategies.- Your efforts will directly contribute to our growth and customer satisfaction.- Ideal candidates will have a proven track record in partnership management, exceptional negotiation skills, and a keen commercial awareness to identify and develop opportunities into successful collaborations. Responsibilities: - Manage and build on existing partner relationships. - Collaborate with sales, product, marketing, and development teams to develop partnership strategies. - Develop a scalable model for formalizing partnerships. - Identify, develop relationships, and negotiate deals with new partners. - Take ownership of partnership reporting and performance. - Ensure partnerships deliver on promises to customers. Requirements and skills: - Demonstrable track record of negotiating and closing partnership deals. - Experience building partner programs. - Strong commercial awareness with the ability to identify and develop opportunities. - Excellent verbal and written communication skills. - Bonus: Experience in recruitment software, applicant tracking systems, or related industries. - Proven track record as a sales professional in a software environment.

Responsibilities : - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Promote the value of the product - Upsell services and products with the brand image - Promote value through customer experience - Assist in creating training courses and educational materials - Review customer complaints and concerns and seek to improve the customer experience Skills : - Proven work experience as a Customer Success Manager or similar role - Experience working with brand image and promoting value through customer experience - Exceptional ability to communicate and foster positive business relationships - Technical skills required, as they relate to the use of the product or service - Accountability and personal organization are essential - Experience in managing a diverse group and training each according to company standards - A communications or marketing degree is preferred.

Roles & Responsibilities:Customer Success:- Lead new customer onboarding by gathering data, configuring the software, and providing product training.- Proactively address customer queries and issues, ensuring effective and efficient product usage.- Drive customer satisfaction, increase software adoption, and identify opportunities for upselling to reduce churn.Business Analysis:- Gather, document, and prioritize business requirements through collaboration with internal and external stakeholders.- Translate requirements into detailed BRDs, functional specifications, and user acceptance scenarios.- Work closely with the Product and QA teams to deliver tailored solutions that meet customer needs.Product Enablement & Configuration:- Configure the software during onboarding to align with customer requirements.- Provide insights on functional usability, technical design, and feature optimization to improve customer experience.Project Management:- Lead projects from requirement gathering to sign-off, ensuring timely and high-quality delivery.- Continuously track customer needs and align them with product roadmap improvements. Qualifications:- Educational Background: MBA (preferred) or bachelor's in business administration, Computer Science, or a related field.- Experience: Minimum 2 years as a Business Analyst in B2B product-based companies; experience in SaaS, ERP, or asset management domains is a plus.- Strong written and verbal communication skills.- Proven ability to gather, document, and prioritize business requirements.- Experience in handling domestic and international clients.- Detail-oriented with strong problem-solving and analytical skills.- Familiarity with software configuration and product training. Perks & Benefits:- Performance Bonus: Competitive bonuses tied to individual and team performance.- Comprehensive Health Insurance: Employee medical insurance to safeguard your well-being.- Dynamic Work Environment: Be part of a fast-growing, innovative SaaS company that values professional development.- If you are a proactive, self-motivated individual passionate about delivering exceptional customer experiences while driving business success, we invite you to join our journey at Asset Infinity.

Job Purpose - Customer Success is the person in charge of managing a company's relationships with its customers who are assigned to them, while taking care of mining and new business clients in the same. They are in charge of building long-term relationships with customers personnel and generally stay with customers for the length of their relationship with the company. The goal is to keep clients or accounts, increase revenue and ensure the highest CSAT. Experience - (Preference in Banking sector) Job Responsibilities : - Develops and maintains long-term relationships with accounts. - Generate revenue among client accounts, including upselling and cross-selling and new business. - Operates as the single point of contact for assigned customers. - Makes sure clients receive requested products and services in a timely fashion. - Communicates client needs to Decimal. - Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders. - Forecasts and tracks client account metrics - Manage projects via delivery leads/PMs within client relationships, working to carry out client goals while meeting company goals. - Identifies opportunities to grow business with existing clients - Coordinate with other Channels, (Delivery, Platform, Support) working on the same account to ensure consistent service - Service multiple clients concurrently, always meeting deadlines. - Coordinates for Prepare Requirement Document - Achieve high Customer Satisfaction (CSAT)

Implementation Associate - Customer Success Passionate about 'customer obsession'? We live and breathe it! If you're a curious soul ready to roll up your sleeves and solve customer challenges, we have a treat for you! We're after hardworking, high-energy, and innovative folks who thrive on teaming with enterprise clients to crack those tough nuts. Join us and be part of a team dedicated to delivering outstanding customer experiences! Location - Bangalore/ Delhi NCR/ Mumbai Roles and Responsibilities: - Handling end-to-end implementation of Bizom, a leading SaaS/cloud-based supply chain automation product for the FMCG industry. - Understanding of software architecture and configuration of the product to match customer requirements. - Working with Master data, assisting with service requests, and troubleshooting problems with data. - Client Interaction- Handle clients and communicate client's requirements to internal teams. - Coordinate with respective stakeholders and provide technical assistance to clients within SLA. - Helping customers generate reports and offering thorough expertise to customers on the product and its usage. - Document the client's requirements and get a sign-off. - Quality check of deliverables and conduct UAT with the client and get sign-off. - Ensure the user's adoption post-go-live and share a regular update with the client. Requirements : - Excellent communication skills (Written and Verbal), strong documentation skills - Computer and mobile-savvy with moderate knowledge of MS Excel. - Understanding of the FMCG business model. - Willingness and eagerness to work in a high-pressure fast-growing start-up environment - Experience in SaaS Product Onboarding and support will be an added advantage. What is it like to work with Our Customer Success team? - The Mantra of getting ahead is getting a kick out of everything you do! - Spreading our wings overseas. - Work with highly ambitious, and result-oriented people from across the globe. - Own and develop your own strategies and Fly with them!! - Be a pillar of a fast-paced high-growth business that gives you the opportunity to manage projects for Fortune 500 companies and other enterprise clients across the globe. - Become the key consultant and get an in-depth insight into the vertical by becoming an expert in the Vertical. - Drive business outcomes by helping customers shift to mobile first technologies, and impact the lives of numerous people. Why Mobisy? - We are happy Souls, working together and having each other's back! People, Product and Profit is our motto. - Fly beyond your imagination as we believe in giving wings to your passion. - No Kinder-garden, We fall, We learn and we stick together like a chewing-gum. - We trust in our association and allow free rein to our employees. To act and explore themselves while delivering the best and sustainable results. - We celebrate success hard and failures harder, It's always a Collective success or Collective failure. We enjoy our learnings more with a sip of our poison;) - Have Buddies, Mentors But be your own boss. It goes hand in hand. - Know your people, Talk, Chat, learn and Share - have access anytime to reach anyone in the family. - Stay Quiet - Stay Foolish. We are courageous people who speak and do right things keeping in heart to serve best to our clients and our company. - We believe in rolling our sleeves up, getting our hands dirty, dreaming and achieving together. What Will you get while working with Mobisy? - We give importance to your health at Mobisy and Cover you with right Healthcare Benefits - Family first, Enjoy the Maternity and Paternity leave. - Break -Up with your work is much needed, Enjoy 21 annual paid leaves :) - Happy Tummy, Happy Me - by providing meals on the house in our own in-house Cafeeteria. What will you not get? - We hate login - logout, du-ah we not at school! - We are not spoon-feeders, All we have are the crazy ones who carve their own paths. - Yes Mam - No Mam! - No Blame Games!!!