1267 Customer Success Jobs - Page 17

Role Overview: As a Customer Success Manager at our organization located in Calicut, you will play a vital role in ensuring the success of our clients. Your main focus will be on guiding clients through onboarding, fostering long-term relationships, and ensuring their success with our platform. Acting as the liaison between clients and internal teams, you will be the voice of the customer and a trusted advisor. Key Responsibilities: - Lead client onboarding and training sessions to help them maximize the benefits of our platform. - Establish and maintain strong relationships with clients through regular communication, feedback sessions, and strategic discussions. - Identify upsell and cross-...

As you consider applying for this role, the job requires you to work fully onsite at Sector 59, Noida, during EST shift timings from 6:30 PM IST to 3:30 AM IST (Night Shift). You will also have access to cab facility and one-time meal facility. In this position, your main responsibility will be managing a portfolio of existing client accounts. You will be expected to maintain strong, long-term relationships with clients by understanding their business needs and identifying opportunities for upselling and cross-selling. As the primary point of contact for client inquiries and concerns, you must provide continuous communication and support. Collaboration with internal teams such as product, cu...

As a Pre-Sales & Post-Sales Executive at our company, you will play a crucial role in engaging with prospective clients, understanding their business needs, and delivering consultative solutions to drive retention and growth. During the sales cycle, you will conduct tailored product demonstrations, collaborate with sales teams for customized proposals, and assist in preparing technical documentation. Post-sale, your focus will be on client onboarding, training sessions, resolving issues, and identifying opportunities for account growth. Key Responsibilities: - Engage with potential clients to understand business needs, challenges, and goals. - Conduct SaaS product demonstrations and presenta...

Role & responsibilities Research prospective accounts in MNCs, pursue leads and follow through to a successful agreement. Collaborate with sales team to develop mutually beneficial proposals, negotiate contract terms and communicate effectively with stakeholders. Understand business, rolling projects, product lines, needs of our customers and targeted market. Prepare MNCs account sales forecasts for the region, for all products. Actively monitor market trends, Competition activity and evolve promotional strategy. Ensure clear and clean transactions with transparent information on MNC accounts. Strong ability and focus on Payment Collection/debt management. Preferred candidate profile You sho...

* Maintaining relationship with assigned clients * Preparation of MIS reports, verify and send to concerned. * Ensuring timely submission of bills and addressing billing issues if any * Ensure the Pick up's and deliveries on time.

We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product tea...

What youll do Your core job is to own our customer relationships , make them successful and fans of BiteSpeed. Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. Managing cross-sells for new products and renewals , owning expansion revenue at an account level. Building the playbook for our customer success function to scale for the next stage of growth. What makes you a good fit You care about delivering a service experience that parallels a Michelin st...

About the role We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for ...

About the role We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for ...

What youll do Your core job is to own our customer relationships for our international customers and make them true fans of BiteSpeed. Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have 1+ years of work experience in managing international client onboarding(cust...

Key Responsibilities Developing and managing client portfolios. Analyzing customer data to improve customer experience. Holding product demonstrations for customers & improving onboarding processes. Mediating between clients and the organization to achieve end goals. Handling and resolving customer requests and complaints. Minimizing customer churn to increase customer retention. About Company: Infosec Ventures offers organizations that are serious about their security, a unique combination of expertise and strategic approach necessary to deliver exceptional information security solutions We provide complete infrastructure security solutions for commercial and government clients of all sizes...

About the Role We are looking for a dedicated and communicative Speech Therapist who will play a pivotal role in helping educators and specialists get the most out of the AbleSpace platform. This position blends your clinical expertise with a passion for guiding others. You will train and support users, ensuring they are confident and successful in using our tools to manage their caseloads and support their students effectively. Key Responsibilities Conduct training sessions (1:1 or group) to onboard new users to the AbleSpace platform. Provide ongoing support and guidance to users, helping them navigate the features and tools most relevant to their roles. Address user questions and troubles...

Role Overview Lead enterprise sales for your zone by acquiring and managing relationships with CategoryA & B real estate developers and brokers. You will define and execute strategic sales plans, build and mentor a high-performing team, and achieve ambitious revenue targets through a broad portfolio of solutions. Key Responsibilities Strategic Oversight Craft and implement annual and quarterly sales strategies to exceed targets and expand market share. Monitor competitor activity and market trends; adjust tactics for sustained growth. Team Leadership Recruit, train, and mentor Account Managers; establish clear KPIs and conduct performance reviews. Foster a culture of accountability, collabor...

The ideal candidate is a proactive professional with exceptional communication skills and a strong passion for delivering value to customers. As a Customer Success Specialist, they will advocate for clients within the company, ensuring their needs are met, their concerns are addressed promptly, and their voices are heard. They will play a key role in driving customer satisfaction, facilitating product adoption, and fostering long-term relationships to maximize customer success and retention. As a key member of the team, this role is designed to not only enhance customer experience but also to contribute to the overall growth and success of the organization through effective upselling and cro...

Job/Position Overview: As a Customer Success Executive at Kennect, you will play a pivotal role in ensuring the overall satisfaction and success of our clients. You will be the primary point of contact for our customers, working closely with them to understand their needs, address concerns, and drive the adoption of our product. Your engagement with the customers will begin shortly after handover from the Implementation team. Key Responsibilities: Relationship Management - Serve as the main point of contact for customers post go-live, building and maintaining strong relationships. Continuously engage with customers to understand their evolving needs and challenges. Act as customers voice for...

We are seeking a highly motivated Account Manager with strong experience in data analytics, client relationship management, and customer support. The ideal candidate will act as the bridge between our clients and internal teams, ensuring client satisfaction, driving data-driven insights, and supporting business growth through proactive engagement. Key Responsibilities Manage day-to-day relationships with key clients, ensuring timely communication and delivery of services. Understand client business objectives and translate them into actionable strategies. Analyse client and campaign data using industry-standard analytics tools to provide actionable insights and performance reports. Prepare d...

Role Overview: You will be joining the India Professional Services team at Salesforce, where you will lead and scale presales & engagement teams within the CRM solutions space. Your role as the Regional Vice President/Senior Director, Engagement of Professional Services will involve building strong advisory relationships with clients, guiding digital transformation journeys, ensuring solution excellence, and collaborating across departments to drive business value for enterprise clients using Salesforce and agentforce. Key Responsibilities: - Proactively lead customer and internal conversations with a point of view, drawing from previous experiences to create a clear path forward. - Provide ...

Role Overview: As a Senior Customer Success Manager at Vrinsoft Technology located in Ahmedabad, you will play a crucial role in nurturing lasting relationships with clients and fostering internal team collaboration. Your main responsibility will be managing and expanding a client portfolio, overseeing onboarding processes, providing ongoing support, and identifying opportunities for upselling and cross-selling solutions. You will be the key liaison between client needs and company offerings, ensuring high client satisfaction and driving revenue growth. Key Responsibilities: - Manage and expand a portfolio of clients - Oversee onboarding processes and provide ongoing support - Identify oppor...

**Role Overview:** You will play a crucial role in helping businesses leverage Google's advertising solutions to grow in today's dynamic marketing landscape. With your strong sales acumen, knowledge of online media, and dedication to ensuring customer success, you will act as a strategic partner to clients. Your ability to build strong relationships with customers, understand their business needs, and deliver tailored solutions will be instrumental in achieving their ambitious goals. Working collaboratively with internal teams, you will drive innovation and contribute to shaping the future of advertising in the AI-era. **Key Responsibilities:** - Build expertise in digital marketing/advertis...

As a Sales & Strategic Partnership Manager at Infilect Technologies, your role is crucial in supporting the company's Go To Market and Product Partnership efforts. Your responsibilities will include: - Setting GTM growth KPIs and revenue targets, and reaching out to Partners to achieve them. - Generating leads through various channels such as websites, inbound leads, and outbound activities. - Engaging with potential clients to understand their needs, conducting product demonstrations, and collaborating with internal teams for POC projects. - Creating play-books, documentation, and case studies for stakeholders inside SAP, SF, and Go To Market partners across different regions. - Negotiating...

Role Overview: You will be a highly driven and strategic Senior Customer Success Manager responsible for leading relationships with large enterprise logistics clients. Your main focus will be to ensure successful adoption of the SaaS platform, deliver measurable business value, and drive retention and growth. You will work closely with C-level stakeholders, supply chain leaders, and operations teams to optimize logistics operations using our solutions. Key Responsibilities: - Own the end-to-end relationship with assigned enterprise logistics accounts, serving as a trusted advisor post-sales. - Drive customer onboarding, adoption, and success plans to ensure the delivery of ROI and the achiev...

Role Overview: You will be joining a global hiring revolution that aims to shape a future where talent can thrive everywhere, driving innovation and progress on a global scale. As the Senior Manager, Customer Success (EMEA), you will play a crucial role in driving customer satisfaction, retention, and growth across the EMEA region. Reporting directly to the Head of Customer Success, you will lead and scale a team of Customer Success Managers, setting clear goals, providing coaching, and fostering a high-performance, customer-first culture. Your role will involve collaborating with cross-functional teams to align on customer needs, improve processes, and maximize impact. Key Responsibilities:...

Role Overview: As a Senior Success Guide at Salesforce, you will play a crucial role in assisting customers in realizing value and enhancing the adoption of Salesforce Analytics, with a particular focus on Tableau. Your responsibilities will include delivering targeted engagements for Premier and Signature customers, blending business acumen with deep product expertise to coach customers on best practices and product capabilities. You will provide prescriptive recommendations, expert coaching sessions, and act as a trusted advisor to help customers achieve their business goals and drive measurable product adoption. Key Responsibilities: - Deliver 1:1 Expert Coaching Sessions and respond to S...

Role Overview: As an Analyst Program Support in the after-sales program at Lowe's, you will play a key role in supporting data analysis, reporting, and process optimization efforts aimed at enhancing after-sales operations and customer experiences. You will collaborate with senior analysts, cross-functional teams, and stakeholders to collect, analyze, and interpret data, generate actionable insights, and drive continuous improvement in the after-sales program. Key Responsibilities: - Data Collection and Integration: - Collect, consolidate, and integrate data from various sources, including CRM systems, customer feedback platforms, vendor databases, and internal operational systems. - Develop...

As the Program Manager for the Project Management Office (Service), you will play a crucial role in ensuring strategic and operational excellence within the service organization to achieve or exceed defined Key Performance Indicators (KPIs). Your responsibilities will include deploying global service portfolios and processes to enhance customer experiences, drive satisfaction, and foster sustainable growth. Central to your role will be leading digital transformation initiatives, enhancing operational efficiency, and maximizing technology platforms for service delivery. Key Responsibilities: - **Operational Efficiency & KPI Delivery**: - Lead the service operations team to meet or exceed esta...