1267 Customer Success Jobs - Page 15

Roles and Responsibilities : Manage customer relationships from onboarding to renewal, ensuring high levels of satisfaction and retention. Develop and execute customized plans to drive customer growth, expansion, and upselling opportunities. Collaborate with internal teams to resolve issues, address concerns, and improve overall customer experience. Analyze key performance indicators (KPIs) to identify trends, optimize processes, and inform strategic decisions. Job Requirements : 4-6 years of experience in a similar role within the internet industry. Proven track record in managing complex projects related to customer life cycle management. Strong understanding of CRM systems and ability to ...

Own and evolve the product roadmap for reporting, analytics, dashboards, and KPI frameworks. Drive product execution for self-service analytics and API-driven reporting capabilities. Translate customer and business needs into user stories and requirements that focus on operational insight and usability. Work with engineering and data teams to design, validate, and scale underlying data models and pipelines. Build intuitive, flexible dashboards and visualization experiences for both business users and admins. Define and track success metrics (adoption, usability, performance) for all reporting features. Engage with internal stakeholders (Sales, Marketing, Customer Success) and customers to re...

Customer Success Manager Naukri.com | Noida Sector 132 Job Title: Employer Branding Expert Overview: We are seeking a passionate and skilled Employer Branding Client Servicing Specialist to join our dynamic team. In this role, you will be responsible for managing relationships with our clients, ensuring their needs are met, and delivering exceptional employer branding solutions. You will be a key player in driving the success of our clients' employer branding initiatives, helping them attract and retain top talent. Responsibilities: Client Relationship Management: Serve as the main point of contact for clients using our employer branding products. Build strong, long-lasting relationships wit...

Job Summary: We are looking for a dynamic and proactive Customer Success Associate who will play a crucial role in managing customer relationships, driving success for our clients, and contributing to business growth.This role involves working closely with clients to ensure they derive maximum value from our platform, identifying upsell and cross-sell opportunities, supporting client renewals, and developing new business through outreach, lead generation, and inside sales efforts. Key Responsibilities: 1. Customer Success Management: Serve as the primary point of contact for assigned customers, managing onboarding, training, and ongoing support. Understand clients' business goals and provide...

Required Skills & Qualifications: Bachelors degree in Commerce, Accounting, or related field. (2-3 years) of experience. Proven experience in accounting or finance roles, with strong knowledge of: Basic accounting principles such as Debit/Credit entries, invoices, ledgers etc. financial documentation such as Balance Sheets and Profit & Loss accounts GST, TDS, online payment workflows, and payment gateways Proficiency in MS Excel, including advanced functions such as VLOOKUP and Pivot Tables. Excellent verbal and written communication skills in English, with the ability to simplify complex concepts. Prior Experience with SaaS platforms or accounting software such as Tally, QuickBooks etc and ...

Role Overview: If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! ACV is a technology company that has revolutionized how dealers buy and sell cars online, transforming the automotive industry. As a Team Lead, Customer Success at ACV Auctions in Chennai, India, you will be responsible for providing coaching, training, and mentorship to drive customer success team members to hit and exceed their individual and team goals. Your role will involve collaborating across departments to advocate for customers and contribute to ACV's overall growth strategy. Key Responsibilities: - Actively and co...

As a Field Application Engineer (FAE) in India, you will play a crucial role in supporting the Electronic components and semiconductor industry. You will serve as the technical liaison between the company and customers, offering pre-sales and post-sales technical expertise. Your responsibilities will include driving design wins, providing technical support, collaborating with vendors, and ensuring smooth product integration for customer success. **Key Responsibilities:** - Develop tailored technical solutions aligning customer application requirements with semiconductor and electronic component products - Provide technical expertise in meetings, demonstrations, and presentations to facilitat...

As Asia's fastest-growing HR technology platform, Darwinbox is shaping the future of work through innovative HR tech solutions with a strong focus on enhancing employee experience and ensuring customer success. With over 800 global enterprises choosing Darwinbox to manage their 2 million+ employees across 100+ countries, the company has established itself as a preferred partner in the industry. **Key Responsibilities:** - Collaborate with Regional Sales Heads to develop and execute sales plans for generating incremental revenue from existing customers. - Strategically position Darwinbox to secure additional revenue through business expansion and renewals. - Work closely with customer success...

Role Overview: As a Technical Customer Success Manager at this company, your role will involve a high level of expertise in strategic relationship management, leadership, networking, and commercial awareness. You will be responsible for delivering, adopting, and engaging customers with HERE's technology solutions, ensuring their continued success over time. Your focus will be on key and strategic accounts across all industries utilizing HERE products and services. Your main responsibilities will include: Key Responsibilities: - Own the overall success of the account through high-touch engagement and develop and execute a Success Plan to help Customers maximize the value from utilizing HERE p...

Role Overview: The role at BiteSpeed focuses on customer retention and satisfaction to drive growth. Your responsibility will include building strong customer relationships, ensuring customer success, and gathering valuable insights for the product team based on customer feedback. Key Responsibilities: - Manage customer relationships - Oversee customer onboarding processes to provide a delightful experience - Track product adoption to maximize customer value - Drive revenue growth through upsells and expansions - Serve as a trusted product advisor, assisting customers in optimizing their usage of BiteSpeed Qualifications Required: - Genuine passion for delivering exceptional service - Desire...

Role Overview: As a founding Associate Product Manager at Scouto, you will play a crucial role in redefining recruitment with the autonomous AI recruiter. You will be responsible for various aspects such as product insights & feedback loops, AI-driven operations & automation, customer support & success, as well as demos & revenue expansion. This is a cross-functional, hands-on role that requires you to thrive in ambiguity, enjoy building from scratch, and leverage AI tools to solve real-world problems at scale. Key Responsibilities: - Translate customer conversations, ticket patterns, and usage signals into clear product problems and opportunity briefs. - Partner with engineering to prototyp...

As an experienced sales professional interested in selling into enterprise accounts, you will be responsible for driving the growth of the company by acquiring new customers. Your role as an Enterprise Account Executive based in Mumbai, India, will involve being the primary point of contact and representing Kong to prospects. Key Responsibilities: - Develop and execute a pipeline generation strategy to sell Kong Enterprise Platform to enterprise customers. - Meet individual quotas and objectives while being responsible for assigned territory account planning and forecasting. - Take ownership of your book of business by understanding the buying criteria and process, ensuring pipeline accuracy...

As the Director of Customer Success Operations (India), you will be the key representative of the India team for Customer Success. Reporting to the India Head and closely collaborating with the VP of Customer Success in the US, your role demands polished communication skills and mature leadership qualities to effectively manage expectations across India and US leadership while driving operational excellence. **Key Responsibilities:** - **Leadership & Operations** - Lead India-based Customer Success Operations across extended shifts, ensuring seamless handoffs and consistent service delivery. - Establish and enforce SOPs, playbooks, and escalation workflows to create accountability and predic...

As a Customer Success Manager (CSM) at our company, you will be responsible for owning post-sale relationships, driving renewals, identifying upsell opportunities, and ensuring high product adoption among our international SaaS market clients. You will manage a large portfolio of customers, develop strategic engagement plans, and lead a small team towards shared goals. Key Responsibilities: - Own and nurture customer relationships across a large account base, aiming for a 90%+ renewal rate and identifying expansion opportunities. - Act as a trusted advisor for HR365 and Apps 365, aligning product capabilities with customer business outcomes. - Drive product adoption and usage through strateg...

Role Overview: Exotel, one of Asia's largest customer communication platforms, is seeking an Enterprise Customer Success Manager to work with some of the largest technology companies in India and SEA. In this role, you will be responsible for helping clients maximize their usage of the Exotel platform, managing customer relationships post-sales, and driving revenue growth. Key Responsibilities: - Manage client expectations and provide guidance by collaborating with both the business and engineering teams to utilize Exotel's APIs effectively. - Measure the success of implemented use cases/projects and assist clients in understanding how other enterprise customers are addressing similar challe...

You will be part of a team at Ema that is dedicated to building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We are well-funded by the top investors and angels in the world. Ema is based in Silicon Valley with offices in Bangalore. - Develop deep relationships with enterprise customers across different industries. - Understand customer needs, business goals, and challenges to effectively align solutions. - Conduct regular business...

Role Overview: As the Manager, Customer Success at Autodesk, you will be a key player in ensuring customers achieve their desired outcomes while using products and services. Your strategic leadership will be crucial in mentoring and guiding a team of Customer Success Advisors in India to drive customer satisfaction, growth, and retention through best practices and continuous improvement. Key Responsibilities: - Hire, manage, mentor, coach, and develop a team of Customer Success Advisors in India. - Guide the team in engaging directly with customers through nurturing & planning interactions, data-driven actions, and reacting to inbound triggers. - Collaborate with leaders across various depar...

Role Overview: With more than 45,000 employees and partners worldwide, Microsoft's Customer Experience and Success (CE&S) organization aims to empower customers to accelerate business value through differentiated customer experiences leveraging Microsoft's products and services. As a Cloud Solution Architect specializing in data platforms and analytics, you will play a vital role in helping customers build secure, scalable, and AI-ready solutions on Microsoft Azure. Your responsibilities will include developing relationships with key customer IT and business decision-makers, leading architecture design sessions, driving technical excellence, and staying current with market trends and Microso...

Role Overview: You will be joining Postman, the world's leading API platform utilized by over 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman's mission is to simplify the API lifecycle and enhance collaboration, enabling users to create superior APIs efficiently. As a Renewal Representative at Postman, you will play a crucial role in delivering value to customers daily and ensuring a seamless renewal experience. Key Responsibilities: - Managing the full renewal cycle for a portfolio of customers - Identifying expansion opportunities and reducing churn - Collaborating closely with Customer Success, Sales, and Product teams to align renewal processes ...

Job Role: Customer Success Engineer Job Description: Receive escalation tickets, apply a structured troubleshooting protocol and provide timely resolution. Communication with customers is predominantly over the e-mail channel, but also via phone, online meetings, and chat conversations. Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues. Take complete ownership of the escalated tickets and collaborate with the relevant technology teams for a swift resolution. Document troubleshooting and problem resolution steps, accurately record data into CRM and other relevant tools. This role is primarily for the US timezones. Skills Required Excellent co...

Infoedge is inviting candidates for a virtual walk-in for Client Serivicing role with iimjobs.com. Date - 23rd Sept 2025 Time - 2 PM Link - https://teams.microsoft.com/l/meetup-join/19%3ameeting_M2JlYWUxNDItNzgxNy00OTk1LWI2OWEtZTE3ZjNiYzc5OTMw%40thread.v2/0?context=%7b%22Tid%22%3a%220ee9b5f9-52b3-4351-8198-c4804cd66b68%22%2c%22Oid%22%3a%222ba02286-eee6-4b0e-a395-b8757bd4c96d%22%7d About BU: iimjobs iimjobs.com is an exclusive job board for mid to senior management professionals in India. Now reaching over 15,00,000 job seekers and featuring some of the best jobs in Banking & Finance, Consulting, Research & Analytics, Sales & Marketing, HR, IT and Operations; iimjobs.com is the largest niche ...

Role Overview: As an integral part of SAP, you will have the opportunity to contribute to the mission of helping the world run better. The company culture is built on collaboration and a shared passion for making a positive impact. You will be part of a workplace that values diversity, promotes flexibility, and is driven by purpose and innovation. Join the team to experience a supportive and inclusive environment that prioritizes learning and development, recognizes individual contributions, and offers benefits tailored to your needs. Key Responsibilities: - Engage in activities that contribute to SAP's commitment to innovation and customer success - Leverage SAP's cutting-edge technologies ...

Role Overview: As a Client Account Manager at Lexington Soft, you will have the opportunity to drive revenues with our Development Tools portfolio by working with some of the largest companies across various industries. Your primary focus will be on selling Static Analysis, Static Application Security Testing (SAST), and Code Coverage solutions/services to clients in verticals such as Automotive, Medical Equipment, Healthcare, Aerospace and Defence, Financial Services, and Industrial Automation. Reporting to the Regional Head of Sales, you will collaborate closely with the Sales Engineering team to ensure that customers successfully realize the full value of Lexington Soft software and servi...

As the Business Operations Manager of the ADAS aftermarket division, your role is crucial in leading and optimizing operations to ensure the efficient deployment and ongoing performance of ADAS products across commercial fleets. Your responsibilities include: - Overseeing the end-to-end delivery process for ADAS aftermarket installations, coordinating with logistics, installation, and internal teams to ensure timely and efficient deployments. - Monitoring and optimizing delivery timelines, costs, and quality metrics. - Developing and implementing standard operating procedures (SOPs) for fleet onboarding and field operations. - Collaborating with the sales team to streamline post-sale activit...

As the Senior Vice President (SVP) of Sales based in Chennai, you need to have a minimum of 10-15 years of sales leadership experience, especially in the SaaS and cybersecurity sectors. Your primary responsibility will be to develop and execute a global sales strategy to enhance revenue growth in the SaaS-based Identity and Access Management (IAM) and Cloud solutions space. You will lead a high-performing sales team, establish key partnerships, and ensure that sales operations align with the company's strategic objectives. - Develop and implement a sales strategy to achieve revenue targets. - Lead and manage the sales team effectively. - Foster strong relationships with customers and stakeho...