489 Customer Success Jobs - Page 15

Job Summary: We are looking for a dedicated and detail-oriented Product Manager to manage the renewal lifecycle and backend operations for our Freshworks, GitLab, and Indusface portfolios. The ideal candidate will be responsible for building lasting customer relationships, ensuring timely renewals, coordinating with internal and partner teams, and driving operational efficiency across multiple SaaS businesses. Key Responsibilities: Renewals & Account Management: Own and manage the renewal pipeline for all existing accounts under Freshworks, GitLab, and Indusface. Engage with customers well in advance of expiry to discuss renewals, pricing, scope changes, and contract terms. Drive renewal closures in coordination with partners and sales stakeholders, ensuring zero revenue leakage. Monitor health indicators, customer usage, and feedback to proactively reduce churn and identify upsell opportunities. Operations & Coordination: Coordinate with OEMs, internal teams (sales, finance, legal), and channel partners for quote generation, PO follow-up, invoicing, and order processing. Maintain and update renewal trackers, deal status, and documentation using tools like Salesforce, Excel, and OEM portals. Ensure accurate and timely data reporting on renewals, churn, NRR/GRR, and forecasted revenue. Customer Experience & Relationship Management: Act as the go-to point of contact for customer queries related to service terms, account status, pricing, and support escalations. Work closely with the delivery/implementation teams to ensure smooth onboarding and post-sale experience. Maintain strong customer rapport to increase retention and advocate for brand trust. Qualifications & Skills: 25 years of experience in customer success, renewals, sales operations, or account management in the IT/SaaS domain. Prior experience managing multiple OEMs or product lines (Freshworks, GitLab, Indusface experience is a strong plus). Excellent communication ad relationship-building skills. Strong organizational and multitasking abilities; able to manage varied renewal cycles simultaneously. Proficiency in CRM tools (e.g., Salesforce, Freshsales) and Excel/Google Sheets. Preferred Qualifications: Bachelors degree in Business, IT, or a related field. Knowledge of SaaS metrics (renewal rate, NRR, GRR, churn). Experience in a partner/channel-led sales ecosystem is an advantage. What You’ll Gain: Hands-on experience with three high-growth SaaS platforms. Opportunity to work closely with OEMs, partners, and enterprise customers. A cross-functional role that gives exposure to sales, operations, and customer success.

Overview- Our Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers. Description - Cultivating and nurturing strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool Collaborating with customers to maximize the adoption and utilization of PowerSchool products, ensuring they derive maximum value from our solutions Developing and implementing tailored Success Plans for strategic customers, aligning their goals with PowerSchool's solutions to drive mutual success Conducting regular EBRs to review overall relationship health, address challenges, and identify opportunities for enhancement. Working closely with internal teams, including Sales, Support, Professional Services, and Product to ensure value delivery for customers. Proactivelyleading discussions with internal stakeholders tomitigate risk and improve the overallhealth of thecustomerrelationship. Acting as a customer advocate within PowerSchool, providing insights and feedback to contribute to the continuous improvement of our products and services. Strategizing on renewals working closely with the rest of the Account Team Effectivelyforecasting customer healthandrisk of attrition. Collaborating with sales teams to ensure growth attainment and increased footprint Requirements - 3+ years' prior experience in a Customer Success, Account Management, or technical support role. Bachelors degree or equivalent, or equivalent years of relevant work experience. Attention to detail and a strong bias for action Strategic thinking with the ability to align solutions to customer goals. Proficient in Microsoft Office suite Mastery level of deliveringdifficult messages when necessary Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes Preferred Qualifications - Salesforce experience preferred Understanding of K-12 education systems and technology preferred Software-as-a-service (SaaS) experience preferred Associates degree or equivalent work experience

Job Summary: We are seeking a highly motivated and results-oriented Business Development Executive to drive new business acquisition and expand our market presence. The BDE will be responsible for identifying and pursuing new sales opportunities, building strong client relationships, and contributing to the overall revenue growth of the company. This role requires a proactive approach, excellent communication skills, and a strategic mindset to understand client needs and position our solutions effectively. Key Responsibilities: Market Research & Prospecting: Conduct in-depth market research to identify new business opportunities, target industries, and ideal customer profiles (ICPs). Proactively identify and research potential clients, including key decision-makers and their organizational structures. Stay informed about industry trends, market conditions, and competitor activities to inform strategic business development efforts. Lead Generation & Outreach: Initiate outbound contact with prospects through various channels, including cold calling, personalized emails, LinkedIn outreach, and networking events. Develop and execute effective multi-channel outreach strategies to generate qualified leads and secure initial meetings. Craft compelling and customized messaging that articulates our value proposition and addresses specific client challenges. Sales Cycle Management: Conduct discovery calls and meetings to understand client needs, pain points, and business objectives. Present tailored solutions and product demonstrations that highlight how our offerings can address client requirements and deliver tangible value. Develop and deliver persuasive proposals and presentations to prospective clients. Negotiate terms and close sales agreements, ensuring profitability and client satisfaction. Relationship Building & Account Management (Initial Stage): Build and nurture strong, long-lasting relationships with potential clients from the initial contact through to deal closure. Act as a trusted advisor, understanding client challenges and providing relevant insights. Collaborate with internal teams (e.g., Sales, Marketing, Product, Customer Success) to ensure a smooth transition of new clients and ongoing support.

Job Role : Customer Support Manager - SaaS B2B Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 4+ Years in Team Management. ** SaaS-B2B Customer Support Experience is mandated. **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (3 to 4 days per quarter) are expected based on business needs. Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (approx. once per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 4 years in a team leadership role. Strong experience in SaaS-B2B based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

Skill required: Digital Inside Sales - Inside Sales Qualifications: Any Graduation What would you do This position is responsible for driving product adoption, deliver high levels of business value, and cultivate deep customer relationships. This role will be responsible for all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for Customer Relationship Management:Develop and maintain strong, long-lasting relationships with key stakeholders in your customer accounts.Onboarding and Training:Guide new customers through the onboarding process, ensuring they are set up for success and fully understand how to use our products. Churn Risk Identification:Monitor customer health scores and usage data to identify early signs of dissatisfaction or potential churn.Retention Strategies:Develop and implement targeted retention strategies to address customer pain points and improve satisfaction. Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solution to achieve full business value. Establish trusted relationships with customers, sustaining relationships through the full life cycle of the subscription ensuring their success.Act as an extension of the customer, being a proactive advocate within Vertex and the customer to accomplish defined objectives. Proactively grow the breadth and depth of strategic relationships within assigned customers.Help customers calculate and monetize business value by driving quarterly reporting with customers; measur Bachelors DegreeFour (4) plus years of customer success, account management, or sales experience in SaaS or similar industry.Two (2) plus years in a customer service-oriented role required. Broad knowledge and experience in Sales and Marketing processes and systems.Experience with Sales and Marketing technology such as Salesforce, etc.Or equivalent combination of education and/or experience Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts.

Customer Success Specialist 5pm to 2am/ 6pm to 3am - WFO Azugas Customer Success Small Market Business (SMB) team is looking for organized individuals who enjoy tackling multiple tasks in a fast-paced environment. You will deliver a World Class customer experience while providing efficient and courteous proactive customer service and account management. Assist customers with data entry as well as account set-up and maintenance while growing a long-term business relationship with multiple points of contact. Become the voice of the customer and collaborate with the appropriate internal departments to best accommodate the customer’s needs. Facilitate any and all training available to the customer. Primary Job Duties Proactively manage assigned accounts - expectations around 275 - 300 accounts Be an Azuga solution Subject Matter Expert, including all supporting solutions and systems Assess customer's current level of service and help the customer gain greater value from the Azuga solution Develop a long-lasting trusted advisor relationship with assigned accounts and customer stakeholders Conduct regularly scheduled calls (Weekly, Monthly, Quarterly) with key stakeholders Conduct Quarterly Business Reviews Proactively monitor customer health to assess churn risk Plan and organize time effectively to allow the optimal frequency of outbound customer calls to achieve the required metrics Update and Manage CRM/CTI tools for all assigned customers Problem Solving and Troubleshooting Collaborate with cross-functional teams Invest time in training and personal development Follow Customer Success policies and practices Specific Job Skills Strong written and verbal communication skills with the ability to communicate effectively at all levels Must have a positive attitude with a courteous and professional demeanor Strong conflict resolution skills Must be able to work with a diverse culture Ability to work within a fast-paced corporate culture Must be detail oriented while maintaining thorough follow through Ability to multitask, prioritize and manage time effectively to meet aggressive timelines Ability to use independent judgmentto handle customer issues efficiently Customer centric orientation with experience in managing multiple stakeholders Ability to interpret data to find and present trends, value, and ROI Excellent listening and presentation skills High level of attention to detail Job Scope Recurring work situation to occur regarding account interactions and management. Regular communication with executive level customers to help build and maintain strong working relationships. Operate independently with minimal supervision and may have to use a high degree of creativity to accommodate customer needs. Fulfill the needs of customers by providing services through email, phone calls and online meetings. Contacts sometimes contain confidential/sensitive information and discretion is a must

About the Role Were looking for a proactive Associate Customer Success Manager to champion customer satisfaction, retention, and growth for our SaaS product suite. This role is pivotal in customer onboarding, relationship management, and product advocacy. Key Responsibilities • Manage the setup and delivery for ANSRs mid-market customers, ensuring a seamless onboarding experience. • Showcase product value by delivering engaging presentations and demos that highlight the benefits of our suite. • Serve as the first point of contact for customers, handling inquiries and building strong relationships to ensure satisfaction with our products and services. • Provide customer support via phone, email, and live chat, resolving issues promptly and effectively. • Report on customer health with regular updates on usage metrics and growth opportunities. • Act as the voice of the customer to internal teams, advocating for customer needs and aligning them with business goals. Required Skills • Demonstrated experience in customer success management for SaaS products. • In-depth understanding of SaaS onboarding processes and best practices. • Excellent communication and presentation skills with the ability to clearly articulate product value. • Experience in creating customer-facing materials and content. • Strong analytical skills with a data-driven approach to customer success metrics. • Proficiency in CRM systems and customer success tools. Qualifications • Bachelor’s degree in Business, Marketing, or a related field. • 3+ years in customer success, account management, or a similar role. • Proven track record in retaining and growing customer accounts. Desired Qualities • Proactive problem-solver with a customer-first approach. • Ability to work cross-functionally and influence stakeholders without direct authority. • Strong organizational and project management skills. • Passionate about technology and staying current on industry trends.

What is BrightChamps? A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics. BrightCHAMPS is currently valued at $700 million and providing services in 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries across SEA and MENA) in 12+ languages across its 4 verticals. Our Vision To become a global platform which is synonymous to high quality education around important life skills. We believe that the world is evolving faster than ever and curriculum taught at school may not suffice, thereby creating a gap. We, at BrightChamps, are driven to bridge that gap, laying strong foundations around important life skills, yielding superlative outcomes, at large. Focus Area : K-12 Market : Global (already made a mark in ~30 countries) Life skills : Technology foundation, Financial literacy, Robotics, Effective communication, Crypto etc.. Journey so far: Having started in July 2020, BrightChamps is one of the fastest growing EdTech companies, globally. Our strong PMF, coupled with our remarkable execution, have translated into fast growth. Our growth is also attributed to the academy, conducting more than 0.1 million classes every month and the customer revenue directly funnelling into our growth. Funding: 63 Mn $ Our growth curve gained traction from global marquee investors, including GSV Ventures (USA), Premji Invest (India), Binny Bansal (Flipkart founder), BEENEXT (Singapore). Valued at half a billion, in the past 3 years, we raised funding of 63 million USD from these Tier 1 investors. Acquisitions: Almost 5 years from commencement and we already have made 6 acquisitions. WOOHOO! Education10x, which was our first acquisition, has already scaled more than 10x, in just 6 months, with their expert delivery in courses on financial literacy. Schola, our second prized acquisition, is all set to create an impact across the SEA group. With the most recent acquisitions of Metamorphosis Edu, Vedic Maths, Robo Champs, Edjust, BrightChamps has entered the B2B arena. Metamorphosis Edu partners with schools across India to train students in skills linked to entrepreneurship. The startup also helps its clients come to grips with the National Education Policy (NEP). While Metamorphosis Edu has so far focussed on setting up entrepreneurship cells in schools to teach its courses, as the B2B arm of BrightChamps, it plans to introduce more skill-based learning courses. We have plans to foray into other life skills, with more acquisitions underway, globally. Edtech Startup BrightChamps Marks First Acquisition With Education10x Edtech Startup BrightCHAMPS Acquires Schola For $15 Mn (inc42.com) Edtech startup BrightChamps makes third acquisition, enters B2B arena What is this role about? Key responsibilities and metrics include: The Customer Success Lead will be responsible for the renewals and the referrals of the student. CSL must have the ability to Cross sell/Up sell the product. CSL should aim to engage and preserve the existing customers and cultivate profitable relationships as well. CSL will be required to interact with customers via calls and messages. Documenting the queries of the parents and managing to solve them in time. Managing daily trackers of the student operation team. Maintaining the feedback from the parents and ensuring the proper action is taken in time. CSL should take up the responsibility of managing the Tutor success. What will make you fit for the role Pre-requisites: Excellent communication and interpersonal Skills Eligibility - MBA or equivalent certification in Sales. Excellent skills on MS Office, Documentation, Advanced Excel. Customer Satisfaction Focus: Ability to listen and active problem-solving skills Multi-tasking .Project management: Remarkable detail orientation for making accurate trackers Database management: Quick query response and resolution. Competent time management skills Self-motivated Location : Bangalore

About BU: Job Hai Job Hai is InfoEdge's latest endeavor to create a Digital Ecosystem and Simplify Hiring for Blue Collar Job Seekers and the SMEs & Enterprises who hire them. Our vision is to make Jobs accessible to every Blue Collar worker in a Hyperlocal, Fraud-free environment and help Employers connect with relevant candidates for all grassroot level jobs quickly and seamlessly. Job Role As a Key Account Manager in our dynamic job platform business, you will be a crucial part of the team responsible for supporting key client accounts. Your role will involve working closely with Key Account Manager to ensure the satisfaction of our clients and the successful execution of our job platform services. This position requires a proactive and detail-oriented individual who is passionate about delivering exceptional customer service and contributing to the growth of our client If you are a motivated individual with a passion for client success, this is an excellent opportunity to contribute to the growth of our job platform business. Join us in revolutionizing the way organizations connect with talent and candidates find their dream jobs. Key Responsibilities: Client Support: Act as a primary point of contact for key accounts, addressing their inquiries, resolving issues, and ensuring overall client satisfaction. Collaborate with Key Account Managers to understand client needs and expectations Data Analysis and Reporting: Analyze client performance data and generate regular reports to highlight key insights and trends. Communication and Coordination: Facilitate communication between clients and internal teams, ensuring seamless collaboration and timely resolution of issues. Collaborate with cross-functional teams to address client needs and deliver on service commitments. Problem Resolution: Identify and troubleshoot any issues or challenges faced by key accounts, working collaboratively with the support and technical teams to find solutions. Client Engagement: Assist in organizing and participating in client meetings, presentations, and events. Collect feedback from clients and communicate insights to the appropriate teams for continuous improvement. Basic Requirements: 1. Basic knowledge working with Excel/Google sheets 2. Excellent communication skills, both written and verbal 3. Strong organizational and multitasking abilities 4. Experience is required

Min 1yr exp in Customer handling,customer sucess in MNC Max exp 7 yr Graduates only *Excellent Communication* Gap not more than 6 months Salary upto 8L Fixed+ 1L Variable Max age 35 Location-Gurugram Contact@9773616747 bhartiimaginators5@gmail.com

Contact interested leads via outbound calls, explain insurance plans, recommend products, resolve queries, and drive sales. Fluent English & Hindi required. Rotational shifts, 6-day working.

*Program Manager * Minimum 1year experience in Customer handling ,customer success Hybrid Shift - 4.30pm - 1:00 am with drop Age - max 35 Only graduates Location - Gurgaon Interested candidate can share CV -hrneha.imaginators@gmail.com

Position Overview: We are seeking a dedicated and results-driven Customer Success Manager- AWS Solution with 3-7 years of experience to join our team. In this role, you will be responsible for ensuring our customers achieve their desired outcomes while using our solutions. You will serve as the primary point of contact for customers, helping them maximize the value of our offerings and fostering long-term relationships. Responsibilities: - Customer Onboarding: Lead the onboarding process for new customers, ensuring they have a seamless experience and understand how to leverage our solutions effectively. - Relationship Management: Build and maintain strong relationships with customers, serving as their trusted advisor and advocate within the company. - Proactive Engagement: Regularly check in with customers to understand their needs, address concerns, and provide updates on new features or best practices. - Value Realization: Help customers measure and realize the value of our solutions, guiding them to achieve their business goals. - Issue Resolution: Identify and address any issues or challenges customers may face, collaborating with internal teams to ensure timely resolutions. - Feedback Loop: Gather customer feedback and insights to inform product development and improvement initiatives. - Training and Support: Provide training and support to customers, enabling them to use our solutions effectively and independently. - Reporting: Monitor customer health metrics and provide regular reports on customer satisfaction, engagement, and retention. Qualifications: - Experience: Experience in customer success, account management, or a related field, preferably within the technology or SaaS industry. - Education: Bachelor's degree in Business, Marketing, or a related field. - Technical Skills: Familiarity with cloud technologies and the ability to understand technical concepts related to our solutions. - Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport and trust with customers. - Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to addressing customer needs. - Team Player: Ability to collaborate effectively with cross-functional teams, including sales, support, and product management. - Customer-focused: A genuine passion for helping customers succeed and a commitment to delivering exceptional service. What We Offer: - The opportunity to make a significant impact on customer satisfaction and retention within a high-growth startup. - Compensation: Competitive (Based on Experience) + Performance-Based Incentives + Equity. - Competitive compensation package with performance-based incentives and equity options. - A collaborative and innovative work environment that fosters creativity and professional development. - Career growth and development opportunities as the company expands. - Employment Type: fulltime - Experience Level: mid-senior-level - Work Experience (years): 3 - 7 Years - Education: Bachelor's Degree

Looking only for BTech (CS/IT)/BSc (IT)/BCA as undergraduation and full time MBA Management Trainee Customer Success Customer Success Group Mumbai Welcome to BUSINESSNEXT, where we believe in maximizing your true potential while doing something purposeful, we invite you to #UNLIMIT with us. Our commitment to innovation and forward-thinking is reflected in everything we do, and we're looking for like-minded individuals to join our team. If you're looking for a rewarding career in a company that values your creativity, collaboration, and innovation, we invite you to explore this opportunity and join us in being #UpForTomorrow. The Opportunity: Are you ready to champion customer success in the dynamic world of Banking, Financial Services, and Insurance (BFSI)? As our Customer Success Manager for BFSI CRM, you'll be at the forefront of driving client satisfaction, product adoption, and showcasing the transformative power of our CRM solution. You'll serve as the linchpin between our sales, product, and delivery teams, ensuring that every client's objectives are not just met but exceeded. Objectives aligned to this role: Solution Design, Sales Support & Overall Business Growth. What would you do? Strategic Alignment Ninja : Harmonize client objectives with product capabilities through seamless collaboration with sales, product, and delivery teams. Create customer champion/coach achievement illustration - working Value Maestro : Ensure the successful realization of organizations digital transformation objectives. Conduct captivating product value workshops and pitches that unveil the game-changing impact of our CRM solution on BFSI operations. Demonstration Dynamo : Wow clients with tailored product demos that address their unique challenges and ignite their excitement for our solution. Feedback Connoisseur : Implement customer surveys to uncover insights, drive continuous improvement, and elevate customer satisfaction to new heights. Issue Resolution Sorcerer : Cast spells of satisfaction by swiftly addressing client concerns and ensuring their voices are heard. Trusted Partner: Guide Business and enterprise solutions leaders make smart investment decisions by providing context and support to help teams collaborate, building better flexibility, agility, and autonomy in decision making, and enabling faster speed to value and time to market. Product Influencer: to support a scalable framework of IT assets and business processes aligned to corporate governance that supports the organization to deliver on its goals and strategic objectives. Dynamic Collaborator : Involve Solution Architects as needed for enterprise solution specific in-depth discussions or demos. Measure of Success Implement and drive Customer Advocacy Board minimum 1 each quarter. Support in product and delivery pitches to drive positive revenue growth. Engage with customers for joint vision creation and drive minimum 2 Co – Innovation ideas for each quarter Required Skills Excellent communication and presentation skills Knowledge of BFSI IT domain Demonstrated ability to communicate clearly with business and IT Follows industry technology trends through self-study and formal training and shares that knowledge internally and externally via pitch decks white papers, blog posts and social media. Extensive experience in product showcase with an exceptional knack for storytelling. Create and deliver presentation of Level 2 product demos. Deep knowledge of enterprise product architecture Excellent proficiency in English communication, both written & verbal. Continuously research the constantly evolving technology and product landscape and advice on the right selection and use of tools/technologies critical to supporting business transformation and optimization efforts. Contribute to Product research based on competition analysis. Strong analytical skills, in-depth knowledge enterprise ecosystem and web-based products/applications, B2B enterprise across BFSI vertical. Identifying and resolving cross-project interdependencies and a proven ability to juggle several initiatives and shift priorities as needed. Consulting experience working for Enterprise Clients across BFSI with spectacular client references. Behavioural Attributes: Excelling in coordinating individuals, processes, systems, and metrics to achieve exceptional implementations. Effective influencer, collaborator, and strategic planner capable of leading at all organizational levels, particularly in complex environments. Inspires and influences teams, key resources, management, and customer stakeholders to align with and achieve business objectives. Thrives in challenging situations and excels in delivering results under tight timelines. Cultivate a continuous learning culture with a strong focus on staying updated. Academic Qualification: Computer Engineering/ equivalent technical qualification from a reputed college/ university Good understanding of current technology trends along with ultra-scalable systems Proficient in effectively communicating with internal stakeholders across various domains, including technology and business. Meet The Team Connect with the team that loves the challenge of solving business problems, just like you! Anjan Pandey AVP-CSM Avadhoot Athawale VP-CSM WHY BUSINESSNEXT? WIIFM, you ask? Well, lots of real, get-your-hands-dirty gigs, building cool products for the BFSI industry that is rapidly digitizing. Expect a challenging work experience that you’re unlikely to get in a Services Company. Does that excite you? Some Quick Facts : Ours is an inspiring Garage-to-Unicorn Product story that has been scripted by gifted technologists who’re just like fastest growing SaaS companies in India, especially in the BFSI industry, with a global footprint, serving over 1 million+ users across 50+ countrie s. Are we on a Mission? We sure are - on an 8-year Moon-shot Mission to be specific. We want to accelerate the World’s transition to intuitive, digital, and joyful financial experiences and become a Decacorn in the process. To UNLIMIT your true potential with us is to traverse a journey through our core values from a space of Care: Care for self and hence choose to be Happy (Happy People) Unlearn the old and learn new things to come out of the comfort zone, overcome fear of the unknown and grow (Learning & Growth) As Learning and Growing becomes a Habit, naturally Innovate to solve problems (Innovation) That's when the Customer is Happy (Happy Customers) and acknowledges that the products and services given by us have made life and business awesome and helped the Customer to be #UpforTomorrow Come, #Unlimit your true Potential today to be #UpForTomorrow: We exist for growth and development: We’re a company that is built on a Coaching Culture, committed to supporting employees to reach their full potential, helping them achieve their professional goals while contributing to the Moonshot. We thrive on clear, lucid Objectives & Key Results (OKRs). A trusting, transparent relationship where an Individual’s OKRs, lock into the department’s which, in turn, lock into the Company’s! We thrive by being proactive: Our Brand tagline "Up For Tomorrow" implies being proactive and forward-thinking, and our Culture Philosophy of "Unlimit" speaks of having no limits on what one can achieve. You can expect a culture that will constantly encourage you to take initiative and be proactive in your career, taking charge of your own professional development. Caring for People is our Business, and a Values-led Culture is our Profit. We just happen to use tech in the process. About BUSINESSNEXT Started as CRMNEXT, an India-born MNC with proven expertise in driving digital transformation at large banks and insurance businesses in customer engagement, modernizing sales, and servicing, it led India’s visibility on the global platform as a deep-tech IT product center capable of heralding digital disruption. Today, as BUSINESSNEXT, it powers 1 million+ user across 65,000 branches and call centers, managing 1 billion end customers worldwide. It has helped leading banks to open over 200 million digital accounts, issue 100 million cards and approve over $25billion loans over the last two years. Recognized as a Visionary by leading industry analysts, we leverage technology, innovation, and experience to relentlessly deliver incredible, unique, and human experiences, acing the volatile and complex business environment. BUSINESSNEXT suite comprises CRMNEXT, CUSTOMERNEXT & DATANEXT which are AI and ML-driven cloud-agnostic platforms dedicated to enabling digital transformations. BUSINESSNEXT has its USA headquarter in Raleigh, North Carolina and its international headquarter in Noida, India. It has a footprint across 5 continents and direct offices in 14 countries across the U.S.A, MEA, and APAC. #Unlimitto be #UpForTomorrow

* 3-8 years’ experience in the area of Employee Transport Operations Mandatory Requirements: Candidate must have worked in the area of Employee transport in BPO/Call Centre/IT Companies either for the organisation or from 3rd Party Service.. Required Candidate profile vice Providers or Vehicle Service Providers Must have hands on experience in Shift Management, Vehicle Routing and Vehicle Operations for BPOs/Call Centres Good knowledge of routing processes for Em..

Okta is looking for an Engineering Manager for its elite and high-impact engineering team in India focused on customer success. Customer Centric Engineering team delivers customer success by bridging the gap between customer support and engineering via troubleshooting, debugging, proposing fixes and resolving the most complex customer issues escalated by our last tier of Technical Support. As a Manager, you will drive cross-functional response to critical technical incidents, act as a quarterback and customer advocate within R&D, and represent the Technology organization to customers and our Support organization. This role will also be a champion for development of internal troubleshooting tools for various teams. You will require the abilities of both Technical Support and Software Development: to act as an interlink as well as be able to understand the overall Okta infrastructure. You get a seat at the table to represent and drive engineering for customer success. The ideal candidate will share our passion and great pride in customer-first culture. Job Duties and Responsibilities: Act as a perfect bridge between the Engineering teams and the Support teams representing the Customers. Lead and mentor a team of CCE engineers, fostering a diverse, collaborative and positive environment focused on solving customer challenges and reconciling competing priorities. Encourage continuous learning, provide constructive feedback, and create career development plans for your team members. A thought leader with a proven track record of championing customer success within engineering with a keen sense of balance of strategic and tactical solutions. Collaborate with Engineering teams, Technical Support, Customer Success and other stakeholders to effectively drive customer escalations to resolution. Proficient in providing executive summary to the leadership team on issues. Be a liaison with Customer Success teams to engage on customer calls to represent engineering or prepare Engineering executives before calls. Advocate for customers within engineering teams and drive continuous improvement by providing regular feedback to cross-functional leaders around product, tooling & process improvements. Address complex technical challenges with a customer-first approach, finds joy in understanding our product, architecture and effectively maps it to escalations. Apply a data-driven approach to track metrics, measure success and make informed decisions for the CCE and extended Engineering teams and also for the Customers. Identify opportunities to propose and manage development of new troubleshooting or automation tools for operational efficiency. Participate-in and also manage on-call weekly rotation outside regular working hours (once in a month) including weekends (once in 3 months). Requirements: Experience : 10+ years of experience in software engineering, with at least 3+ years in Engineering Management role. Technical Expertise : Strong knowledge of modern software development practices, programming languages (e.g., Java, Python, JavaScript, etc.), cloud technologies, multi-tenant environments and software architecture patterns. Familiarity with microservices and distributed systems is a plus. Customer-Centric Mindset : Passion for understanding and solving customer problems. Experience in integrating customer feedback into the development process. Leadership Skills : Proven ability to lead and inspire teams, managing diverse personalities and fostering an inclusive, collaborative work culture. Deep organizational capabilities, especially in regards to influence, collaboration and communication. Communication Skills : Excellent communication skills, with the ability to clearly convey technical concepts in a simple, precise and effective manner and advocate for customer needs. Agile & Lean Knowledge : Experience working in agile environments, daily standups, ideally with a solid understanding of Kanban methodologies. Problem-Solving & Decision Making : Strong analytical and problem-solving skills, with a focus on making data-driven decisions that benefit both the customer and the business. Nice To Have : Experience in the Identity space is a definite plus. Experience in working in a similar Customer Centric Engineering role is a plus.

About your new role - As a Customer Success Manager, you would be the single point of contact between the Key Clients and the internal teams. - Client Relationship Building - The Customer Success Manager would be responsible for building effective relationships with some of the key clients and maximizing revenue from the assigned existing accounts. - Scaling/Upselling Key Accounts - Identifying upselling opportunities across the key existing clients and expanding relationship with them by continuously proposing new solutions and ensuring that revenue enhancement is achieved in line with the company's objectives. - Collaborate with the Account Managers to discover opportunities of optimization, and drive campaign performance through implementation of best practices - Apart from building strong communication channels at all levels of the client's organization, the CSM would also be responsible for setting proper expectations and ensuring that performance is maintained - Conducting regular review meetings with the client to keep them apprised of the progress of their campaigns, gather feedback from them and facilitate troubleshooting wherever necessary, present future plan of action along with forecasts using key account metrics. - Escalation Management - Proactively support customers by effectively handling their escalations through understanding of the client's critical priorities, solving the complex blockers and ensuring delivery of the promised deliverables within the communicated time frame - Conduct diagnostics and identify gaps in the customer's setup and processes; evangelize and guide customers to implement improvements which could boost output What Makes You A Great Fit: - Strong negotiation skills, with the ability to follow-through on client contracts - Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person - Result-oriented and self-motivated to quickly iterate to deliver desired outcomes - Experience in interacting with key client executive influencers, and building trusted relationships across the client organization - Hunter mentality that builds win win relationships

The Customer Success Manager will be responsible for driving renewals of our customers and ensuring that they derive maximum value from the use of Simplotel. To achieve this, the account manager will interact regularly with the clients and build a strong lasting relationship and drive improvements to the customer's usage of Simplotel and drive adoption of new features that help customers. Responsibilities : - Drive renewals and upselling for Simplotel. - Be in touch with our customers, analyse opportunities for improvement, and convince the customers to adopt such suggestions. - Build and maintain strong long-lasting relationships. - Understand various analytics of our customers, craft and implement strategies to grow it. - Deliver metrics and analysis to customers to ensure that they understand the value of our platform - Run Google Ad Campaigns and come up with SEO strategies for our customers. - Manage schedule and prioritize well, in order to meet deadlines Skills required : - 0 - 3 years of Account Management or other customer facing experience. - Graduate degree in Engineering, Business or Hotel Management. MBA a plus. - Excellent written and verbal communication skills. Ability to convince internal stakeholders and customers. - Strong analytics skills and good knowledge of Excel. - Ability to work in cross functional teams. - Experience in delivering client-focused solutions based on customer needs - Excellent listening, negotiation and presentation skills - Ability to prioritize among competing tasks - Keen attention to detail and adherence to deadlines. - Knowledge of e-commerce, Web analytics & SEO is a plus.

The Opportunity: The Customer Success Manager (CSM) ensures that c ustomer s see value throughout their entire Anthology journey. With a focus on success and retention, the CSM engages with c ustomer s to understand their goals, create plans to achieve those goals, connect them to resources and expertise, resolve issues, and ensure an overall world-class experience. This role works collaboratively with other Anthology teams to ensure c ustomer s receive appropriate support, resources, and services, and assists the Sales team in identifying expansion opportunities. This position is crucial to providing strategic direction, planning, and oversight to c ustomer s to foster their continued growth and expansion within their technology and solution footprint and achieve greater perceived ROI from the products in which they have invested. Furthermore, this role is crucial to supporting both the strategic growth areas and metrics of the company as they align to client engagement, adoption, retention, and expansion. The ideal candidate for this role embraces a c ustomer -first mindset, excels at building relationships and creating raving fans, and is adept at driving activities that deliver exceptional value to c ustomer s in all phases of the lifecycle. Primary responsibilities will include: Developing strong relationships with customers centered on ensuring their success and business goals achieved Developing and implementing account engagement and execution plans to ensure business objectives are met and customer sentiment is positive Executing prescriptive playbooks based on customer need Developing an understanding of and responding to customer questions on the full Anthology portfolio of products and services, including their features, benefits, and use cases Taking action on customer sentiment information, such as surveys, NPS responses, solicited and unsolicited customer feedback Connecting customers to best practice resources and/or recommendations; assisting customers in solving point-in-time challenges; connecting customers with opportunities for engagement in feedback sessions and with research projects as applicable; partnering with the customer to support the overall goal of increased satisfaction and adoption of Anthology solutions Promoting customer engagement in the online Anthology Community, as well as Anthology-hosted virtual and in-person events to facilitate customer opportunities to network, share, and learn from their peers Assisting Regional Sales Managers (RSMs) and regional leadership with identifying customer goals/values and cross-sell and up-sell opportunities, as well as assisting with renewal proposals Acting as the customer s liaison to all their needs within Anthology, triaging requests and bringing in the appropriate teams and resources to assist Serving as an internal advocate for the customer, helping to drive support and change when necessary to help the customer to achieve their business objectives Managing the customer partnership proactively, including monitoring customer health, identifying and managing risk, and escalating customer support or account issues as needed Serving as project manager and executing tailored plans both internally and externally, and proactively providing next-step support, including: External: managing the customer experience through appropriate channels, including outreach, meetings, providing recommendations, crafting of responses after internal alignment, executing customer outreach strategies Internal: escalation, identifying and engaging SMEs as needed, regular meetings with internal teams to resolve identified issues, providing direction and ensuring focus on customer as well as Anthology business needs Acting as an information conduit from Anthology and the industry to customers, providing latest information on both Anthology products and services, resources, and higher education industry trends Driving advocacy in the form of references and success stories Projecting a favorable public image of the company to promote its objectives and goals and enhance customer relationships Conducting strategic partnership reviews Buildingand maintainingrelationshipsacross thecustomer'sorganization, includingwith C-suiteinstitutional leadership Owning and managing the entire renewal cycle The Candidate: Required skills/qualifications: Bachelor s degree or equivalent 5-8 years of Customer Success experience in a SaaS-based industry Understanding of the application of instructional and administrative technologies to varied teaching and learning environments and in the context of higher education in the North America region Strong customer-service orientation and ability to communicate with empathy, sensitivity, and professionalism Excellent oral and written communication skills, including facilitating productive and action-oriented executive sessions Ability to work independently, and to proactively identify and respond to emerging challenges in a dynamic environment Proven track record of successfully managing accounts and developing strong customer relationships with all levels of an organization Advanced problem-solving and critical thinking skills Ability to manage competing priorities and to consistently perform under the pressure of deadlines and other demands Highly organized, proactive, and impactful communicator driven by a desire to help customers succeed Ability to thrive in a fast-paced, results-oriented, collaborative environment Fluency in written and spoken English Preferred skills/qualifications: EdTech (B2B) experience

Hiring Program Mgr Excell comms. Min 1 yr - 5 yrs exp in Customer Success from MNC Gap not more than 6 months Sal upto 8L Fixed+ 1L Variable Graduates only Max age 35 Location-Gurugram Call n ping ( VED)- 9821726929 Email - ved.imaginators@gmail.com

Role & responsibilities • Own and manage a portfolio of SaaS customers, guiding them from onboarding through renewal and expansion. • Track health scores, conduct business reviews, and drive product adoption to reduce churn and grow NRR. • Analyse customer data, surface insights, and collaborate with Sales, Product & Support to resolve issues. • Identify upsell opportunities, negotiate renewals, and consistently achieve revenue targets. Preferred candidate profile (Non-Negotiable) • 1-2 yrs in a startup (Series A/B) customer-success / sales / GTM role; no major-corporate backgrounds . • Proven record of owning revenue targets and closing deals without heavy playbooks . • Comfortable with ambiguity, fast pace, and aggressive targets; 30-day notice period (immediate joiners ideal). • Bangalore-based or ready to relocate; on-site/hybrid only. • Hands-on with HubSpot, Intercom or similar; excellent written, verbal & video-call presence. • Team-lead exposure is a plus but not mandatory for 2 yrs experience.

Customer Growth Consultant B2B SaaS (Series A) Bengaluru | Hybrid (3days onsite) Why this role? Steer product adoption and retention for a growing SaaS platform, owning the customer journey endtoend. Reduce churn and unlock expansion revenue across a global client base. Work directly with the founding team and carve a fast track to leadership within 18 months. What youll own Own and manage a portfolio of customer accounts, guiding them through onboarding, adoption and renewal. Act as the primary point of contact, ensuring customer goals are met. Monitor customer health metrics and proactively tackle issues to minimise churn. Run regular business reviews and success planning sessions, surfacing databacked insights. Partner with Sales, Product, Engineering & Support to remove friction and scale best practices. Educate customers on new features and usecases. Identify and close expansion/upsell opportunities, boosting NRR. Musthave to apply 25yrs in Customer Success, Account Management or Business Analysis in a B2B SaaS/tech environment. Startup or highgrowth SaaS experience. Demonstrated ability to hit revenue or retention targets autonomously. Strong communication, presentation and relationshipbuilding skills. Analytical mindset; comfortable digging into customer data for insights. Handson with CRM/CS tooling (HubSpot, Intercom, Excel, etc.). Technical aptitude with cloud/SaaS products. Proactive, organised and detailoriented. Nicetohave Familiarity with CS metrics such as NRR, CSAT & Health Scores. Prior sales or peoplementoring exposure. Basic understanding of APIs/integrations. Write something...

Role & responsibilities: Client Presentations & Demos: Conduct presentations and demos that clearly communicate the value proposition of Jeeva.ai to clients. Client Relationship Management: Maintain strong, ongoing relationships with existing clients, identifying opportunities for upselling, cross-selling, and ensuring repeat business. Onboarding New Clients: Lead the onboarding process, ensuring a smooth transition and a thorough understanding of our products and services. Account Performance Review: Regularly review client account performance, identify areas for improvement, and implement strategies to drive better results and client satisfaction. Issue Resolution: Act as the point of escalation for client issues, collaborating with internal teams to resolve problems promptly and effectively. Product Expertise: Develop a deep understanding of our products and services to provide expert guidance and support to clients. Feedback & Improvement: Gather and analyze client feedback to inform product development and service improvements. Preferred candidate profile: Experience: 1+ years in Customer Success, Account Management, or a related role with a proven track record of meeting or exceeding sales targets. Consultative Approach: You take a solutions-oriented approach to business development and client success efforts. Communication Skills: Strong written and verbal communication skills, with the ability to pitch value offerings effectively. Proactive & Driven: A self-starter with a go-getter attitude, quick learner, and target-oriented. Tech-Savvy: Comfortable using CRM software and keeping it consistently updated. Geographical Knowledge: Familiarity with US geography and experience in lead generation for software product and service sales. Relationship Builder: Adept at communicating with customers, understanding their needs, and identifying sales opportunities.

Job Role: Customer Success Engineer Job Description: Receive escalation tickets, apply a structured troubleshooting protocol and provide timely resolution. Communication with customers is predominantly over the e-mail channel, but also via phone, online meetings, and chat conversations. Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues. Take complete ownership of the escalated tickets and collaborate with the relevant technology teams for a swift resolution. Document troubleshooting and problem resolution steps, accurately record data into CRM and other relevant tools. This role is primarily for the US timezones. Skills Required Excellent communication skills. Ability to write concisely with clarity. Ability to work in a 24/7 work environment. Orientation to technology in general, specifically web technologies API, HTML, CSS, JSON, SQL, and JavaScript. Be a team player who can work seamlessly across various teams to achieve a common goal. Excellent customer advocacy and consultative skills. Strong multitasking and prioritization abilities. At least 3 plus years of experience as an individual contributor in a customer success or a technical support role. Should have worked previously in US time zones for at least one year.

Hiring Program Mgr Excell written and verbal comms. Min 1 yr - 5 yrs exp in Customer Success, customer handling Gap not more than 6 months Sal upto 8L Fixed+ 1L Variable Graduates only Max age 35 Location-Gurugram Contact@9220771924 Akanksha