Are you ready to power the Worlds connections Senior Product Designer Bangalore, India - Hybrid Kong is building the future of API management for developers. We re a fast-growing, well-funded company with happy customers and motivated employees. As a product designer at Kong, you ll collaborate closely with product managers, engineers, and other stakeholders to understand customer needs and craft exceptional solutions for our customers. Because we re a small team, you have the opportunity to make a significant impact on our end-to-end product experience. Given the technical nature of our product, an ideal candidate will have a high degree of comfort with using or designing developer experiences. What you ll do: Design exceptional experiences: Design experiences that our customers need and love. Lead complex projects from early concepting to final UI design, while upholding our design standards and design system. Apply systems thinking by looking beyond your product area for opportunities to improve overall cohesion and usability. Champion customers: Take time to understand our customers, their jobs-to-be-done, and infuse this understanding into your work and that of others. Identify and make a compelling case for improving existing areas of our product to better meet the needs of our customers. Drive alignment: Solicit diverse perspectives, early and often, to strengthen your work. Communicate context, including customer data, business impact, trade-offs, and rationale, to generate alignment and make forward progress. Demonstrate ownership: Proactively educate people outside of the design team on the best way to work together. Be clear about your priorities and level of urgency. Keep people informed about your progress, risks, and changes to timelines. Take initiative to improve our team and its practices. Level others up: Role model best practices and mentor junior members of the design team. What you ll bring: At least 4+ years of related experience, ideally in a developer tool SaaS product or similar A portfolio that demonstrates expertise in all phases of design, including: Leading a collaborative design process from definition to delivery Conducting your own user research Making data-informed design decisions Positively impacting customers and improving business metrics Demonstrating strong communication and storytelling skills (written and verbal) Using and contributing to a shared design system and team processes About Kong: Kong is THE cloud-native API platform with the fastest, most adopted API gateway in the world (over 300 million downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely, and accelerate to market. 83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #LI-AP1
Are you ready to power the Worlds connections? If you don t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: As a Procurement Analyst - SaaS & License Management , you will play a key role in supporting the Purchasing Manager with the end-to-end administration of SaaS applications and licenses. You will be responsible for managing license provisioning, conducting internal audits for compliance, streamlining procurement processes, and optimizing software spend through contract negotiations and usage analysis. This role also oversees the tracking and approval of non-paid SaaS applications and proof-of-concept projects, ensuring all tools comply with company policies and approval workflows. Your attention to detail and process-driven approach will help maintain accurate records, drive cost savings, and ensure the efficient use of software assets across the organization. Key Responsibilities End-to-End SaaS Management: Assist the Purchasing Manager in overseeing the full lifecycle of SaaS applications and subscriptions, ensuring accurate records of license provisioning, usage data, and contract documentation. License Provisioning & Deprovisioning: Administer license assignments across business tools, promptly deprovision inactive users, and efficiently manage license requests. Internal Audits & Compliance: Conduct regular internal audits of software records to verify accuracy, ensure vendor licensing compliance, and facilitate true-up processes. Process Optimization: Streamline software management processes including inventory tracking, purchase requisition approvals, and spend reporting to reduce administrative overhead. Cost Optimization: Negotiate contract agreements to minimize software and support costs, eliminate or reallocate underutilized licenses, restructure agreements, review SLAs/incidents, and apply Kong s cost-saving methodologies. Non-Paid SaaS & PoC Oversight: Oversee and monitor non-paid SaaS applications and proof-of-concept (PoC) projects, ensuring all such tools are properly entered into ZIP and pass through required approval and compliance reviews. Policy & Process Adherence: Ensure all SaaS applications and subscriptions follow established policies, processes, and compliance requirements. Reporting & Documentation: Maintain comprehensive reporting and documentation to support spend analysis and monitor license utilization across all software tools used at Kong. Technical Skills 4-6 years of experience in Procurement, Sourcing, and/or Vendor Management, with SaaS/software categories. Knowledge around SaaS contracts, license management, subscription, and pricing models. Experience using tools such as Productiv, Zylo, Coupa, SAP Ariba, ZIP, BREX, Procurify, Zluri, etc. Strong understanding around compliance frameworks (e.g., SOC 2, GDPR, ISO 27001) as related to SaaS vendors. Strong analytical skills and proficiency in reporting tools. Excellent organizational, communication, and project management skills. This opportunity requires you to work from our office in Bangalore, India in a hybrid manner with three days in the office and Two days working from home. About Kong: Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely and accelerate to market. 83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Are you ready to power the Worlds connections About The Role Kong s API Management suite includes several products such as the Kong Enterprise Gateway, the Kong AI Gateway and the Konnect SaaS platform. These help organisations across industries manage and operate their APIs in a secure fashion, with high throughput and reliability. We are looking for an engineering leader who will manage the teams working on API Ops, LLM Ops, and the UI needs of our product portfolio. The API Ops team owns the deck Open Source command line interface (CLI) to all Kong runtimes, as well as Terraform support for the Kong Gateway. These are the most widely used tools to operate Kong s products in production. The LLM Ops team is a new team that will help all the other engineering teams in Kong work with Large Language Models (LLMs) and build new features into our product portfolio. The UI team builds the core features in Kong s SaaS platform. This opportunity requires you to work from our office in Bangalore, India in a hybrid manner with three days in the office and two days working from home. As a leader, we expect you to maximise your time with the team and deliver outcomes efficiently. What Youll Do Build and lead high-performing engineering teams that consistently deliver results. Attract, mentor, and retain top engineering talent, fostering growth and development across Kongs engineering organisation. Own the end-to-end technical success of your engineering teams, ensuring industry-leading security, quality, performance, and reliability. Architect and operate software systems to maintain 99.99 % SLA or higher reliability. Play a pivotal role in shaping the technical direction for the API Ops and LLM Ops teams by driving innovation. Collaborate closely with product leadership to define and refine strategy, roadmap, and objectives for managed gateways, ensuring alignment between engineering efforts and business goals. Oversee multiple agile workstreams simultaneously to ensure the timely execution of projects and initiatives. Interface directly with customers and field teams to understand use cases, pain points, and opportunities for innovation; incorporate this feedback into product improvements. Own key objectives that directly impact business outcomes, contributing to enhanced revenue growth for Kong. What Youll Bring Bachelors or Masters degree in Computer Science or a related field. 4+ years of experience in engineering management, building and leading high-performing teams. 5+ years of experience in SaaS development, specifically operating software with 99.99 % reliability or higher. Strong expertise in networking concepts, particularly OSI Layer 4 (Transport) and Layer 7 (Application) protocols, and public cloud network architectures. Proven track record of successfully bringing new SaaS offerings to market. Hands-on experience designing, prototyping, building, debugging and operating microservices architectures and distributed systems. Expertise in monitoring and observability practices to ensure high availability, resilience, and performance of services. Familiarity with public cloud platforms such as AWS, Google Cloud Platform (GCP), or Microsoft Azure. Exceptional verbal and written communication skills to effectively collaborate across teams. About Kong: Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely and accelerate to market. 83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #LI-PC1
We are looking for a Senior Engagement Manager to join the growing Professional Services team at Kong. As an engagement manager, you will have the opportunity to work across the entire customer lifecycle to drive a prescriptive outcome(s) and successful delivery of engagements and programs for key customers. The engagement manager will ensure our customers are getting the most value out of Kong products and will help prepare, manage, and deliver strategic engagements across the defined install base. As a primary professional services contact and ambassador for our customers (Developers, Architects, and C Suite), the engagement manager is a strategic, long-term, relationship-based customer-facing role. Apart from driving successful delivery of services engagements, the engagement manager will be working on defining new service offerings, evolving the delivery framework, driving account expansions along with building a world-class professional services team. This is an incredibly strategic role and requires someone with very strong thought leadership, organizational, and communication skills along with the ability to multitask, context switching, and manage customer escalations. Working at Kong presents a unique opportunity to help customers modernize their approach to IT to embrace Cloud Native development principles. What we are looking for? Own and lead selected, simultaneous billable customer engagements and manage customer expectations and drive prescriptive outcomes during the entire customer lifecycle (pre-sales to post-sales, delivery, and value realization). Work with customers (including up to C level) and stakeholders to understand and analyze engagement scope, requirements, time, cost, and benefits. Drive the end-to-end engagement lifecycle to deliver business outcomes. Drive project management activities and oversee completion of engagement kickoffs, project charters, and deliverables, managing schedules, meeting milestones, and ensuring success throughout the engagement cycle. Engage with the presales team to position and drive PS for new opportunities. Collaborate with other cross-functional teams (Sales, Pre-Sales, Customer Success, Operations, and Resource Management) to work on offerings and proposals pertaining to professional services and other operational tasks such as reporting and invoicing. Prepare customer-facing and internal collateral such as solution presentations, blueprints, reusable artifacts, project plans, burnouts, and status reports. Identify, prioritize, and own resolution of internal and customer escalations & project risks, driving an effective resolution across technical, business, and executive stakeholders. Identify opportunities for new professional services by understanding and addressing potential new use cases. Articulate the business value in the upsell and/or extension of services. Motivate, inspire, and mentor project team members to excel, and act as the go-to person for sales and presales to demonstrate professional services best practices and delivery framework. Demonstrate the value of professional services externally and internally. Represents professional services within account planning sessions and is able to formulate PS strategy holistically. Helps innovate tooling and processes to help mature and evolve our systems and processes. Makes use of productivity tools like Financial Force, Salesforce, Metabase, Trello, to maintain and manage programs of multiple onboarding and implementation projects along with reporting on key business metrics(Billings, Utilizations, Resource Capacity, and Forecasting). And any additional tasks required by the manager. #LI-AP1 What you will bring? Excellent customer-facing skills and ability to communicate with executives as we'll as other stakeholders at customer sites and cross-functionally within Kong. Ability to demonstrate relationship building internally and externally. Exceptional organizational and change management skills with an ability to manage competing client demands. Strong project/program management and services delivery experience with a track record of delivery for strategic customers on time and within budget. Deep experience working with project financial fundamentals and PSA tools such as FinancialForceto own and drive operational activities (reporting, forecasting, and tracking). Excellent presentation skills along with a strong understanding of professional services business metrics in a SaaS software environment. Ability to manage critical and political situations with business stakeholders with strong interpersonal skills, a customer-centric attitude, and ability to deal with cultural diversity. Proven team player and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and is able to keep pace with constant change. Ideally has prior experience working in the open-source space and/or API management or other Middleware/SaaS software companies.
Are you ready to power the Worlds connections? If you don t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: Kong is seeking a full-time, onsite India Workplace Supervisor and Site Assistant to oversee daily office operations, manage office spaces, enhance employee experience, and provide comprehensive support to our India Site Leader across the region. This role will collaborate closely with the India Site Leader, Procurement, IT, and local employees to streamline processes, uphold policies, manage office requirements, oversee vendor relationships, and cultivate a positive workplace culture. Site Leader Support Manage the complex and demanding calendar of the India Site Leader, including scheduling national and international travel, and serving as a general manager for all site-related matters. Coordinate and schedule critical meetings, ensuring seamless calendar management. Organize logistics, agendas, and content for meetings, conferences, and special events, including executive and departmental meetings held weekly, monthly, and quarterly. Arrange visits for external guests, acting as the face of Kong to ensure a welcoming experience. Oversee travel arrangements and ensure timely, accurate expense reporting for the Site Leader. Assist in organizing and maintaining shared documents, Zoom recordings, and Wiki pages. Source swag vendors and manage the project lifecycle from concept to distribution. Handle special projects and additional tasks as requested by the Site Leader. Office Operations & Administration Guide India-based employees on all administrative and operational policies and procedures. Lead and develop a distributed team of office coordinators, workplace associates, and front desk staff. Serve as the central point of contact for all workplace-related matters across departments and regions. Support the Procurement team with localized events and programs. Assist the People Team in upholding local workplace health and safety standards. Act as the emergency response lead, coordinating fire drills, first aid kits, and safety training across locations. Facilities Management Administer access controls, badging systems, and visitor management solutions. Lead space planning, seating arrangements, and occupancy management to support effective hybrid work models. Workplace Experience & Collaboration Champion a world-class employee experience by fostering a welcoming, inclusive, and productive office environment. Coordinate in-office events, onboarding logistics, team gatherings, and culture-building initiatives. Oversee snacks, catering, wellness, and sustainability programs where applicable. Qualifications Highly organized, with the ability to manage multiple projects and meet deadlines in a dynamic, fast-paced environment. Meticulous attention to detail and are someone who is on top of the numbers and can articulate the status of projects at anytime Strong relationship-building and partnership skills. Willingness to travel frequently (approximately 25%) to support key office locations; occasional after-hours coordination with regional teams may be required. Experience in a fast-paced, scaling tech or multinational company. Proficiency with Google Workspace, Slack, Zoom, and Gable. Excellent organizational, communication, and project management abilities. Familiarity with global labor laws, lease management, and vendor contract negotiation. About Kong: Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely and accelerate to market. 83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Are you ready to power the Worlds connections? If you don t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: We are looking for an experienced sales professional, ideally with open source experience, who will be selling into enterprise accounts. The ideal candidate has been a part of the sales efforts for other early-stage enterprise software products in an entrepreneurial setting. The Enterprise Account Executive will be integral to our growth plan and in acquiring new customers. Kong s Account Executive will be the primary point of contact and the face of Kong for our prospects. This role is based in Mumbai, India. What You ll Be Doing: Sell Kong Enterprise Platform to enterprise customers by developing and executing a pipeline generation strategy that will create a viable and long-term business. Meet individual quotas and objectives. Responsible for assigned territory account planning and forecasting. Take ownership of your book of business, which includes understanding and documenting the buying criteria and process, determining the appropriate motions and patterns, ensuring pipeline accuracy based on evidence, and working the leads to closure. Collaborate with internal teams, including product, marketing, and customer success, to ensure a seamless sales experience and alignment with customer needs. Represent Kong most professionally and support our customers to the best of your ability. Ability to travel to customer sites as required (30% - 50%). What You ll Bring: A true desire to see customers benefit from the investment they make with Kong. 10 years or more of experience in selling enterprise software. Demonstrated success in selling to large enterprises, particularly to senior-level executives and across multiple departments. Ability to leverage established relationships and proven sales techniques for success. Ability to thrive in a fast-paced, entrepreneurial environment, taking ownership of your sales territory and adapting to changing market dynamics. Analytical and strategic thinking, with a knack for identifying business growth opportunities and devising plans to capitalise on them. Effective communicator and strong interpersonal skills. Excellent negotiation, presentation, and closing skills. Motivated, driven and results-oriented. About Kong: Kong is THE cloud-native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely and accelerate to market. 83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter. We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #LI-DNP
Are you ready to power the Worlds connections If you don t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box we re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others. About the role: As a member of the Customer Success team, you will act as a champion for Kong customers. You will function as the primary post-sales point of contact for all technical, product, and support questions on a day-to-day basis. In addition, you will help establish, implement, and run processes and projects that help deliver successful adoption of Kong products. In this role you will have the opportunity to interface with everyone in the customer environment, from developers to executives, and represent our values every day, as well as allow you to understand their business, operational, and technical needs to help them achieve the greatest value from Kong. What you will do: Engage with customers primarily through inbound requests. Support onboarding new customers by validating and identifying their needs, key project timelines, potential challenges, and risk factors Drive adoption and implementation of Kong product features by leading hands-on product demonstrations and technical workshop sessions Periodic review of Kong implementation through health checks Understand, advocate, and document customer s use case, architecture, and roadmap Work with customers to explore new use-cases and expand Kong s API platform usage Build active and meaningful relationships with customers, and emerge as their trusted technical advisor and a partner Participate in renewal or expansion discussions when looped in by Sales or Renewal teams for technical input Effectively manage the tracking and resolution of customer escalations on behalf of product and services Manage customer accounts with Kong s customer maturity model framework And any additional tasks required by manager What youll bring: 3-5 years of hands-on implementation experience with API gateway and/or API integrations in customer environments Excellent communication skills and an ability to concisely articulate complex technical issues and solutions Practical working knowledge of API s and microservices architectures Previous experience with Kubernetes and Cloud technologies (AWS, GCP, Azure) Storytelling with data to articulate business value realized though Kong products Strong collaboration and teamwork with cross-functional teams (sales, product, engineering, marketing, support, etc.) to represent the voice of the customer. Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision Experience managing multiple projects at a time while focusing on attention to detail and deliver results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention About Kong Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become API-first and securely accelerate AI adoption. Kong helps organizations globally from startups to Fortune 500 enterprises unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc. #LI-AP1
Are you ready to power the Worlds connections? If you don t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: We are looking for a Commissions Analyst based in Pune/Bangalore ,India. Key Responsibilities Monthly Commission Calculations: Utilize validated sales data to compute commission payouts for all eligible employees on a per-deal basis. Compensation Model Management: Maintain and regularly update approximately 10 different sales compensation models within Spiff (Salesforce), including managing logic, formulas, calculations, and ensuring seamless data integration via connectors. Data Collaboration and Integrity: Work closely with the RevOps team to gather timely and accurate sales achievement data across multiple geographies. Review and analyze data for consistency and accuracy, both from the customer account perspective and the commissionable employee standpoint. Reporting and Analytics: Prepare detailed monthly commission earnings reports and provide analytical insights to support management in performance reviews. Generate quarterly attainment reports and assist management as needed. Field Support: Address inquiries from field personnel concerning the accuracy or completeness of commission calculations. Incentive Plan Expertise: Develop in-depth knowledge of the different incentive plan designs for various field teams, becoming a go-to resource over time. Collaboration in Plan Design: Partner with finance and accounting teams to create or modify annual and semi-annual commission plans. Historical Tracking and Analytics: Maintain historical achievement records at the payee level and support analytics required for sales incentive planning. Commission Accruals: Support the calculation of month-end commission accruals as an interim step before actual payout calculations. Ad Hoc Analysis: Fulfill special requests for financial or sales-related analyses as needed. Systems and Tools Usage: Leverage systems such as Spiff by Salesforce and Excel to accomplish daily objectives efficiently. Required Skills & Competencies Spiff Expertise: Advanced experience using Spiff, including backend model design, report creation, daily input management, and data validation. Quantitative & Analytical Skills : Exceptional ability to analyze large data sets, ensuring accuracy and consistency. Excel Proficiency : High proficiency in Excel, including the use of advanced functions (pivot tables, VLOOKUP, IF/THEN logic, etc.). Accounting Fundamentals : At least a beginner-level understanding of basic accounting principles, such as debits, credits, accruals, payables, and expenses (nice to have). Familiarity with Related Tools : Experience with platforms such as Salesforce, Xactly, CaptivateIQ, and NetSuite preferred. Education & Experience Education: Bachelor s degree, ideally in Finance or Accounting. Experience: 5+ years of prior experience in sales compensation administration. About Kong: Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely and accelerate to market. 83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
If you don t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the Role Kong is looking for a Content Manager to join our fast-paced, globally distributed marketing team. In this position, you ll help shape and scale our external storytelling by developing content that connects with technical and business audiences alike. From helping with the writing of blog posts and eBooks to contributed articles and customer stories, you ll help us manage and execute a diverse content calendar that supports strategic marketing and corporate communications priorities across regions. We re looking for someone who s passionate about clear, engaging content. And who understands the nuances of enterprise software, and who isn t afraid to experiment with AI tools to optimize and accelerate the content creation process. What You ll Do Own and manage a content calendar aligned to global field marketing campaigns, product launches, and awareness goals. Write and edit various content formats including blogs, eBooks, long-form articles, and executive thought leadership with a focus on clarity, relevance, and voice. Collaborate with internal stakeholders and external writers to coordinate the development and delivery of high-quality content. Apply editorial best practices to ensure accuracy, consistency and alignment with Kong s brand voice and messaging. Use AI tools (e.g. OpenAI) and collaborative platforms (Google Docs, PDF editors) to streamline content workflows and support faster iterationTrack performance across key channels and apply insights to inform future content planning. Leverage project management tools (e.g. Asana) to maintain visibility into timelines and deliverables. Ensure older content remains current and valuable by regularly auditing, updating, and optimizing for search and audience needs. Support content promotion across platforms including LinkedIn, X (formerly Twitter), YouTube, and others. Partner with the US-based content team to align regional messaging and support strategic content initiatives What We re Looking For Strong writing and editing skills in English with exceptional attention to detail. Experience in B2B or enterprise tech content (SaaS, APIs, cloud infrastructure preferred) Familiarity with AI writing tools and content management workflows Comfortable working in a fast-paced environment with shifting priorities Collaborative mindset. Excellent communication skills About Kong: Kong is the cloud-native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). Loved by developers and trusted with enterprises most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence - allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely. 83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter. We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #LI-KS1
Evaluate existing testing tools and test suite, develop and execute on plan for continuously increasing coverage and decreasing test execution time Establish best practices for testing and evangelize them across the team and engineering organization Design and implement test automation harness as part of continuous integration pipeline Design test cases and execute all types of testing (e.g. functional, integration, end-to-end, security, and performance, both manual and automated) Own quality metrics, including code coverage, for the scrum team Make recommendations for appropriate quality goals Participate in on-call rotation to support the applications you test What youll bring: Functional testing experience, including defining test strategy, test planning, test case design, execution, and reporting Expertise with automated testing tools and strategies Understanding of web application structure and potential "soft spots" Awareness of common web security vulnerabilities and how to test for them
Own and lead selected, simultaneous billable customer engagements and manage customer expectations and drive prescriptive outcomes during the entire customer lifecycle(Pre Sales to Post Sales, Delivery, and Value Realization). Work with customers (including up to C level) and stakeholders to understand and analyze engagement scope, requirements, time, cost, and benefits. Drive the end-to-end engagement lifecycle to deliver business outcomes. Drive project management activities and oversee completion of engagement kickoffs, project charters, and deliverables, managing schedules, meeting milestones, and ensuring success throughout the engagement cycle. Engage with the Presales team to position and drive PS for new opportunities. Collaborate with other cross-functional teams(Sales, Pre Sales, Customer Success, Operations, Resource Management) to work on offerings, proposals pertaining to Professional Services, and other operational tasks such as reporting and invoicing. Prepare customer-facing and internal collateral such as solution presentations, blueprints, reusable artefacts, project plans, burnout, and status reports. Identify, prioritize, and own resolution of internal and customer escalations project risks, driving an effective resolution across technical, business, and executive stakeholders. Identify opportunities for new professional services by understanding and addressing potential new use cases. Articulate the business value in the upsell and/or extension of services. Motivate, inspire, and mentor project team members to excel, and act as the GoTo person for Sales Pre Sales to demonstrate Professional Services best practices and delivery framework. Demonstrate the value of Professional Services externally and internally. Represents Professional Services within account planning sessions and is able to formulate PS strategy holistically. Helps innovate tooling and processes to help mature and evolve our systems and processes. Makes use of productivity tools like Financial Force, Salesforce, Metabase, Trello, to maintain and manage programs of multiple onboarding and implementation projects along with reporting on key business metrics(Billings, Utilizations, Resource Capacity, and Forecasting). And any additional tasks required by the manager. #LI-KS1 What you will bring Excellent customer-facing skills and ability to communicate with executives as well as other stakeholders at customer sites and cross-functionally within Kong. Ability to demonstrate relationship building internally and externally. Exceptional organizational and change management skills with an ability to manage competing client demands. Strong project/program management and services delivery experience with a track record of delivery for strategic customers on time and within budget. Deep experience working with project financial fundamentals and PSA tools such as Financial Force to own and drive operational activities (Reporting, Forecasting, and Tracking). Excellent presentation skills along with a strong understanding of professional services business metrics in a SaaS software environment. Ability to manage critical and political situations with business stakeholders with strong interpersonal skills, customer-centric attitude, and ability to deal with cultural diversity. Proven team player, and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and is able to keep pace with constant change. Ideally has prior experience working in the Open Source space and/or API Management or other Middleware/SaaS software companies.
Are you ready to power the Worlds connections If you don t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: We are looking for a Senior Consulting Engineer to join the growing Professional Services team at Kong. As a Senior Consulting Engineer, you will be responsible for leading and guiding our customers throughout their technical journey with Kong, ensuring they receive the utmost value from their investment in our products. Youll serve as a technical advisor to many of our enterprise customers, consulting their teams through the implementation, deployment, and rollout phases of Kong technology and setting them up for long-term success. The work you do is instrumental in driving the adoption, overall satisfaction, and retention of our customers. In this role, you will interface and collaborate with a variety of peers and partners as well as everyone in the customer environment from Developers to Executives, representing Kong culture and values every day. Apart from driving the successful delivery of customer-facing engagements, you will also be working and collaborating closely with Kong s different cross-functional teams(Product, Engineering, Customer Success, Technical Support, and others). Working at Kong presents a unique opportunity to combine that challenge with the chance to help modernize enterprise software and learn about how businesses run in the digital age. Whats in it for youThis is an opportunity to work on cutting-edge, innovative customer projects involving new and exciting technology with diverse people all over the world. The knowledge you gain on our products and customer use cases will be applied to real-world usage and contribute to the continued innovation and enhancement of our technology. As a valuable member of the Kong professional services team, the work you do will be critical to our growth and success. You ll be given thought leadership to help define what good looks like in terms of production deployments, what is recommended, and why. This role is based in Bangalore and has a hybrid work arrangement with at least 3 days in the office. Why should you want to work at Kong Market Opportunity - We are on a quest to build a $10b+ software company over the next few years and need YOUR help! Why APIs Matter APIs have been enabling innovation for decades! Strong VC team, Series D , strong year over year revenue growth! Technical Leadership - We are recognized as the leader in innovation in the connectivity space. Marco, our CTO/co-founder - We are the Cisco of L4 and L7 - CUBE Conversation, March 2021 We are the leading innovator in the connectivity space! Amazing Team Culture - Come be a "Konger" and find out what we mean. Great Place to Work Certified in 2020 2021 Kong employees exemplify our culture at our 2022 Sales Kickoff 2022 Forbes Cloud 100 Honoree Building Great Products - Learn why the worlds largest companies love our tech! Kong Named in the Leaders Quadrant of the Gartner Magic Quadrant for API Management for the Fourth Consecutive Year Over 250m+ downloads of our open source API gateway! Over 40k+ stars on Github between Kong API and Kong Insomnia ! What we are looking for: 8+ years of relevant professional services or consulting experience Hands-on implementation experience with API gateway and/or API integrations in customer environments Practical working knowledge of API s and microservices architectures Proficient in Linux environments including Cloud and Development tooling Kubernetes proficiency/ experience Experience with major cloud providers such as GCP, AWS, and Azure Experience with application development is preferred Prior experience working in the Open Source space and/or API Management or other Middleware/SaaS software companies Passion and determination for technology Team-oriented nature with an enjoyment for collaboration Self-awareness and strong communication skills are a must Exceptional organizational and change management skills with an ability to manage competing client demands Proven team player, and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and can keep pace with constant change. Ability to travel to customer and Kong locations as needed What you will be doing: Helping customer(s) across their entire full API lifecycle journey. Such engagements often involve remote preparation, and leading technical workshops for customer architects, developers, security and operations teams. You will be responsible for building solutions, addressing technical challenges, and providing hands-on technical implementation assistance across the Kong technology suite of products. Engaging with customers on billable projects, guiding them through the installation and implementation of Kong solutions in their environment. Lead customer discussions, driving outcome-based professional services and providing technical thought leadership across the customer adoption journey Collaborating internally with our Product Engineering, Customer Success, and Sales teams to ensure our customers are getting the most value out of their Kong solutions. Building tooling for another team or the wider company to help us push our technical boundaries and improve our ability to deliver consistently with high-quality Writing or editing technical documentation and knowledge base articles, including reference architecture materials, blogs, and design patterns based on customer experiences Producing tooling, informational documents/ white papers, and other marketing content. Above all, you ll be acting as a stellar teammate for the rest of Kong What is a Konger We are a group of makers, thinkers, and doers focused on helping today s developers build tomorrow s technology. Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services. We put design at the heart of everything we do, and we re relentlessly focused on creating beautiful experiences for our customers. That s why technology companies, major banks, e-commerce innovators, and government agencies put Kong in front of their most important web applications. We believe in the power of Open Source and everything it stands for. That s why developers around the world enthusiastically contribute on top of our open-source platform. We are passionate about solving challenges that will fundamentally shape the future of technology, and we re looking for the right people to join us on our mission. If you believe in taking ownership of your work, making an impact, and having fun along the way, we would love to talk to you. Kong Core Values: We are CUSTOMER CHAMPIONS. Customers are everything, we put them at the center of everything we do. We are all empowered to make an impact. We are OWNERS. We are drivers, not passengers and own the quality and outcomes of our work. We are UNSTOPPABLE. We work with purpose, obsession, and grit. It takes muscle to do hard things and doing hard things builds muscle. We are REAL. We are genuine, principled, and confident without arrogance. Show respect and kindness, especially in tough moments. We Are ACCELERATORS . We prioritize speed, iteration, and results. We are GLOBAL. We work together from anywhere to achieve our common goals. Our differences make us stronger. We are EXPLORERS. We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way. About Kong: Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). Loved by developers and trusted with enterprises most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence - allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely. 83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
If you don t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we re looking for candidates who are particularly strong in a few areas, and have some interest and capabilities in others. About the role: Enablement and Building solutions are the cornerstone to growing the Partner ecosystem. Partner Consulting will directly work with our focus partners by collaborating enablement systems to their practice. We are looking for a Staff Consulting Engineer to join the growing Partner Team at Kong. As a Consulting Engineer, you will be responsible for leading and guiding our Partners throughout their technical journey with Kong, ensuring they receive the utmost value from their investment in building practices on our products. Youll serve as a technical advisor to many of our partners, consulting their teams through the implementation, deployment, and rollout phases of Kong technology and setting them up for long-term success. The work you do is instrumental in driving the adoption, overall satisfaction, and retention of our customers, who. In this role, you will interface and collaborate with a variety of peers and partners as well as everyone in the customer environment, from Developers to Executives, representing Kong culture and values every day. Apart from driving the successful delivery of partner-facing engagements, you will also be working and collaborating closely with Kong s different cross-functional teams(Product, Engineering, Customer Success, Technical Support, and others). Working at Kong presents a unique opportunity to combine that challenge with the chance to help modernise enterprise software and learn about how businesses run in the digital age. Whats in it for youThis is an opportunity to work on cutting-edge, innovative customer projects involving new and exciting technology with diverse people all over the world. The knowledge you gain on our products and customer use cases will be applied to real-world usage and contribute to the continued innovation and enhancement of our technology. As a valuable member of the Kong professional services team, the work you do will be critical to our growth and success. You ll be given thought leadership to help define what good looks like in terms of production deployments, what is recommended, and why. This role will require 50% travel to our partners/Kong locations What you will be doing: Helping customer(s) across their entire full API lifecycle journey. Such engagements often involve remote preparation and leading technical workshops for customer architects, developers, security and operations teams. You will be responsible for building solutions, addressing technical challenges, and providing hands-on technical implementation assistance across the Kong technology suite of products. Engaging with customers on billable projects, guiding them through the installation and implementation of Kong solutions in their environment. Lead customer discussions, driving outcome-based professional services and providing technical thought leadership across the customer adoption journey. Collaborating internally with our Product Engineering, Customer Success, and Sales teams to ensure our customers are getting the most value out of their Kong solutions. Building tooling for another team or the wider company to help us push our technical boundaries and improve our ability to deliver consistently with high-quality. Writing or editing technical documentation and knowledge base articles, including reference architecture materials, blogs, and design patterns based on customer experiences. Producing tooling, informational documents/ white papers, and other marketing content. Above all, you ll be acting as a stellar teammate for the rest of Kong What youll bring: 10+ years of relevant professional services or consulting experience Hands-on implementation experience with API gateway and/or API integrations in customer environments Practical working knowledge of API and microservices architectures Proficient in Linux environments, including Cloud and Development tooling Kubernetes proficiency/ experience Experience with major cloud providers such as GCP, AWS, and Azure Experience with application development is preferred Prior experience in working with Partners, delivering workshops and executing technology and product enablement for the partners of varying sizes. Prior experience working in the Open Source space and/or API Management or other Middleware/SaaS software companies. Team-oriented nature with an enjoyment of collaboration Self-awareness and strong communication skills are a must Exceptional organisational and change management skills with an ability to manage competing client demands Proven team player and team builder who loves to work in a fast-growing environment and roll up their sleeves in a dynamic environment, and can keep pace with constant change. Ability to travel to partners and Kong locations as needed About Kong: Kong is the cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). Loved by developers and trusted with enterprises most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence, allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely. 83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #LI-KS1
Are you ready to power the Worlds connections If you don t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: We are looking for an experienced sales professional, ideally with open source experience who will be selling into enterprise accounts. The ideal candidate has been a part of the sales efforts for other early-stage enterprise products in an entrepreneurial setting. The Account Manager will be integral to our growth plan in acquiring new customers and will be the primary point of contact and the face of Kong. This role is based in Bangalore with a hybrid work arrangement. Why should you want to work at Kong Market Opportunity - We are on a quest to build a $10b+ software company over the next few years and need YOUR help! Why APIs Matter APIs have been enabling innovation for decades! Strong VC team, Series D , strong year over year revenue growth! Technical Leadership - We are recognized as the leader in innovation in the connectivity space. Marco, our CTO/co-founder - We are the Cisco of L4 and L7 - CUBE Conversation, March 2021 We are the leading innovator in the connectivity space! Amazing Team Culture - Come be a "Konger" and find out what we mean. Great Place to Work Certified in 2020 2021 Kong employees exemplify our culture at our 2022 Sales Kickoff 2022 Forbes Cloud 100 Honoree Building Great Products - Learn why the worlds largest companies love our tech! Kong Named a Leader in the 2023 Gartner Magic Quadrant Over 250m+ downloads of our open-source API gateway! Over 40k+ stars on Github between Kong API and Kong Insomnia ! What youll be doing: Sell Kong to enterprise customers by developing and executing a pipeline generation strategy that will create a viable and long-term pipeline. Meet individual quotas and objectives. Responsible for assigned territory account planning and forecasting. Take ownership of your book of business, which includes understanding and documenting the buying criteria and process, determining the appropriate motion and strategy, ensuring pipeline accuracy based on evidence, and working the leads to closure. Provide account leadership and direction in the pre-and post-sales process and contribute to the analysis of wins/losses. Represent Kong most professionally and support our customers to the best of your ability. Ability to travel to customer sites as required (30% - 50%). And any additional tasks required by the manager. What youll bring: A true desire to see customers benefit from the investment they make with Kong. 5 years or more of experience in selling enterprise software; experience with open source, APIs, and/or infrastructure software is a big plus. Ability to leverage established relationships and proven sales techniques for success. Effective communicator and strong interpersonal skills. Excellent negotiation, presentation, and closing skills. Motivated, driven and results-oriented. What is a Konger We are a group of makers, thinkers, and doers focused on helping today s developers build tomorrow s technology. Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services. We put design at the heart of everything we do, and we re relentlessly focused on creating beautiful experiences for our customers. That s why technology companies, major banks, e-commerce innovators, and government agencies put Kong in front of their most important web applications. We believe in the power of Open Source and everything it stands for. That s why developers around the world enthusiastically contribute on top of our open-source platform. We are passionate about solving challenges that will fundamentally shape the future of technology, and we re looking for the right people to join us on our mission. If you believe in taking ownership of your work, making an impact, and having fun along the way, we would love to talk to you. Kong Core Values: We are CUSTOMER CHAMPIONS. Customers are everything, we put them at the center of everything we do. We are all empowered to make an impact. We are OWNERS. We are drivers, not passengers and own the quality and outcomes of our work. We are UNSTOPPABLE. We work with purpose, obsession, and grit. It takes muscle to do hard things and doing hard things builds muscle. We are REAL. We are genuine, principled, and confident without arrogance. Show respect and kindness, especially in tough moments. We Are ACCELERATORS . We prioritize speed, iteration, and results. We are GLOBAL. We work together from anywhere to achieve our common goals. Our differences make us stronger. We are EXPLORERS. We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way. About Kong: Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). Loved by developers and trusted with enterprises most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence - allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely. 83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Are you ready to power the Worlds connections If you don t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: In this role you will report directly to the Manager of Global GTM Recruiting and help run all things recruiting. It will be your responsibility to generate a pipeline of candidates for both technical and non-technical roles. This role may quickly evolve into a full cycle recruiting role. In that role, you will also schedule and run launch meetings with hiring managers for all new roles, setting and managing expectations on both ends. This person will also get to plan and manage recruiting events, activities and be the face of the company to all candidates. This role is based in Bangalore and the working arrangement is a hybrid of 3 days in the office and 2 days working from home. What youll be doing: Consistently generate a healthy pipeline of high quality candidates for technical and non-technical roles Partner with recruiters to understand hiring profiles, needs of the business and to drive candidates through the hiring process. Partner with hiring managers and interview teams to understand their hiring needs and goals Create and execute unique and effective sourcing strategies and techniques to find top talent Engage, screen and schedule candidates for relevant openings and assist them through the recruitment process; provide a quality professional recruiting experience Stay consistently engaged with active candidates through the entire recruiting process. Be the market knowledge expert and provide insights to recruiting and hiring managers at the company. Work with the rest of the recruiting team to assist with driving initiatives and developing processes -- referral program, company happiness, retention, training, etc. Become a brand ambassador and help with networking and recruiting events What you bring: A friendly and welcoming attitude in person and over the phone. 5+ years experience in a sourcing, recruiting or a recruiting function. Knowledge of technical sourcing with an eagerness to learn and grow. Experience sourcing and researching through different social media channels. Desire to become a full cycle recruiter and help grow the recruiting team. Self-motivation, strong time management and organizational skills. Proven ability to build networks, both internally and externally. About Kong: Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely and accelerate to market. Kong creates software and managed services that connect APIs and microservices natively across and within clouds, Kubernetes, data centers and more using intelligent automation. Built on an open-source core, Kong s service connectivity platform enables digital innovation by allowing organizations to reliably and securely manage the full lifecycle of APIs and services for modern architectures, including microservices, serverless and service mesh. By providing developer teams with unprecedented architectural freedom, Kong accelerates innovation cycles, increases productivity, and seamlessly bridges legacy and modern systems and applications. For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter. #LI-DNP #LI-DNI
Are you ready to power the Worlds connections Are you ready to power the Worlds connections If you don t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: As a member of the Customer Success team you will act as a champion for our largest and most critical customers. You will function as the primary post-sales point of contact for all technical, product and support questions on a day-to-day basis. In addition you will help establish, implement and run processes and projects that help deliver successful adoption of Kong products. In this role you will have the opportunity to interface with everyone in the customer environment from Developers to Executives and represent our values every day, as well as allow you to understand their business, operational, and technical needs to help them achieve the greatest value from Kong. #LI-KS1 What youll be doing: Onboard new customers while validating and identifying customer needs, key project timelines, potential challenges and risk factors Understand, advocate and document customer s use case, architecture and roadmap Drive adoption and implementation of Kong product features by leading hands-on product demonstrations and technical workshop sessions Work with customers to explore new use-cases and expand Kong s API platform usage Document path to ROI through Joint Success Plan and playback business value Build active and meaningful relationships with customers, and emerge as their trusted technical advisor and a partner Be Involved in customer s renewal and expansion Effectively manage the tracking and resolution of customer escalations on behalf of product and services Manage customer accounts with Kong s customer maturity model framework Periodic review of Kong implementation and walk through best practices And any additional tasks required by manager What youll bring: 3-5 years of experience working in a technical, customer-facing role (Technical Account Management, Sales Engineering, Technical Support, Professional Services). Knowledge of developer concepts such as DevOps, full-stack application development and microservices on cloud computing Excellent communication skills and an ability to concisely articulate complex technical issues and solutions Storytelling with data to articulate business value realized though Kong products Strong collaboration and teamwork with cross functional teams (Sales, Product, Engineering, Marketing, Support, etc.) to represent the voice of the customer. Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision Experience managing multiple projects at a time while focusing on attention to detail and deliver results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention Prior experience administering/interacting with an API management platforms (plus) Prior experience working for a technology startup (plus) About Kong: Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely and accelerate to market. 83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.