Are you ready to power the Worlds connections Senior Product Designer Bangalore, India - Hybrid Kong is building the future of API management for developers. We re a fast-growing, well-funded company with happy customers and motivated employees. As a product designer at Kong, you ll collaborate closely with product managers, engineers, and other stakeholders to understand customer needs and craft exceptional solutions for our customers. Because we re a small team, you have the opportunity to make a significant impact on our end-to-end product experience. Given the technical nature of our product, an ideal candidate will have a high degree of comfort with using or designing developer experiences. What you ll do: Design exceptional experiences: Design experiences that our customers need and love. Lead complex projects from early concepting to final UI design, while upholding our design standards and design system. Apply systems thinking by looking beyond your product area for opportunities to improve overall cohesion and usability. Champion customers: Take time to understand our customers, their jobs-to-be-done, and infuse this understanding into your work and that of others. Identify and make a compelling case for improving existing areas of our product to better meet the needs of our customers. Drive alignment: Solicit diverse perspectives, early and often, to strengthen your work. Communicate context, including customer data, business impact, trade-offs, and rationale, to generate alignment and make forward progress. Demonstrate ownership: Proactively educate people outside of the design team on the best way to work together. Be clear about your priorities and level of urgency. Keep people informed about your progress, risks, and changes to timelines. Take initiative to improve our team and its practices. Level others up: Role model best practices and mentor junior members of the design team. What you ll bring: At least 4+ years of related experience, ideally in a developer tool SaaS product or similar A portfolio that demonstrates expertise in all phases of design, including: Leading a collaborative design process from definition to delivery Conducting your own user research Making data-informed design decisions Positively impacting customers and improving business metrics Demonstrating strong communication and storytelling skills (written and verbal) Using and contributing to a shared design system and team processes About Kong: Kong is THE cloud-native API platform with the fastest, most adopted API gateway in the world (over 300 million downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely, and accelerate to market. 83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #LI-AP1

Are you ready to power the Worlds connections? If you don t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: As a Procurement Analyst - SaaS & License Management , you will play a key role in supporting the Purchasing Manager with the end-to-end administration of SaaS applications and licenses. You will be responsible for managing license provisioning, conducting internal audits for compliance, streamlining procurement processes, and optimizing software spend through contract negotiations and usage analysis. This role also oversees the tracking and approval of non-paid SaaS applications and proof-of-concept projects, ensuring all tools comply with company policies and approval workflows. Your attention to detail and process-driven approach will help maintain accurate records, drive cost savings, and ensure the efficient use of software assets across the organization. Key Responsibilities End-to-End SaaS Management: Assist the Purchasing Manager in overseeing the full lifecycle of SaaS applications and subscriptions, ensuring accurate records of license provisioning, usage data, and contract documentation. License Provisioning & Deprovisioning: Administer license assignments across business tools, promptly deprovision inactive users, and efficiently manage license requests. Internal Audits & Compliance: Conduct regular internal audits of software records to verify accuracy, ensure vendor licensing compliance, and facilitate true-up processes. Process Optimization: Streamline software management processes including inventory tracking, purchase requisition approvals, and spend reporting to reduce administrative overhead. Cost Optimization: Negotiate contract agreements to minimize software and support costs, eliminate or reallocate underutilized licenses, restructure agreements, review SLAs/incidents, and apply Kong s cost-saving methodologies. Non-Paid SaaS & PoC Oversight: Oversee and monitor non-paid SaaS applications and proof-of-concept (PoC) projects, ensuring all such tools are properly entered into ZIP and pass through required approval and compliance reviews. Policy & Process Adherence: Ensure all SaaS applications and subscriptions follow established policies, processes, and compliance requirements. Reporting & Documentation: Maintain comprehensive reporting and documentation to support spend analysis and monitor license utilization across all software tools used at Kong. Technical Skills 4-6 years of experience in Procurement, Sourcing, and/or Vendor Management, with SaaS/software categories. Knowledge around SaaS contracts, license management, subscription, and pricing models. Experience using tools such as Productiv, Zylo, Coupa, SAP Ariba, ZIP, BREX, Procurify, Zluri, etc. Strong understanding around compliance frameworks (e.g., SOC 2, GDPR, ISO 27001) as related to SaaS vendors. Strong analytical skills and proficiency in reporting tools. Excellent organizational, communication, and project management skills. This opportunity requires you to work from our office in Bangalore, India in a hybrid manner with three days in the office and Two days working from home. About Kong: Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely and accelerate to market. 83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Are you ready to power the Worlds connections About The Role Kong s API Management suite includes several products such as the Kong Enterprise Gateway, the Kong AI Gateway and the Konnect SaaS platform. These help organisations across industries manage and operate their APIs in a secure fashion, with high throughput and reliability. We are looking for an engineering leader who will manage the teams working on API Ops, LLM Ops, and the UI needs of our product portfolio. The API Ops team owns the deck Open Source command line interface (CLI) to all Kong runtimes, as well as Terraform support for the Kong Gateway. These are the most widely used tools to operate Kong s products in production. The LLM Ops team is a new team that will help all the other engineering teams in Kong work with Large Language Models (LLMs) and build new features into our product portfolio. The UI team builds the core features in Kong s SaaS platform. This opportunity requires you to work from our office in Bangalore, India in a hybrid manner with three days in the office and two days working from home. As a leader, we expect you to maximise your time with the team and deliver outcomes efficiently. What Youll Do Build and lead high-performing engineering teams that consistently deliver results. Attract, mentor, and retain top engineering talent, fostering growth and development across Kongs engineering organisation. Own the end-to-end technical success of your engineering teams, ensuring industry-leading security, quality, performance, and reliability. Architect and operate software systems to maintain 99.99 % SLA or higher reliability. Play a pivotal role in shaping the technical direction for the API Ops and LLM Ops teams by driving innovation. Collaborate closely with product leadership to define and refine strategy, roadmap, and objectives for managed gateways, ensuring alignment between engineering efforts and business goals. Oversee multiple agile workstreams simultaneously to ensure the timely execution of projects and initiatives. Interface directly with customers and field teams to understand use cases, pain points, and opportunities for innovation; incorporate this feedback into product improvements. Own key objectives that directly impact business outcomes, contributing to enhanced revenue growth for Kong. What Youll Bring Bachelors or Masters degree in Computer Science or a related field. 4+ years of experience in engineering management, building and leading high-performing teams. 5+ years of experience in SaaS development, specifically operating software with 99.99 % reliability or higher. Strong expertise in networking concepts, particularly OSI Layer 4 (Transport) and Layer 7 (Application) protocols, and public cloud network architectures. Proven track record of successfully bringing new SaaS offerings to market. Hands-on experience designing, prototyping, building, debugging and operating microservices architectures and distributed systems. Expertise in monitoring and observability practices to ensure high availability, resilience, and performance of services. Familiarity with public cloud platforms such as AWS, Google Cloud Platform (GCP), or Microsoft Azure. Exceptional verbal and written communication skills to effectively collaborate across teams. About Kong: Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely and accelerate to market. 83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #LI-PC1

We are looking for a Senior Engagement Manager to join the growing Professional Services team at Kong. As an engagement manager, you will have the opportunity to work across the entire customer lifecycle to drive a prescriptive outcome(s) and successful delivery of engagements and programs for key customers. The engagement manager will ensure our customers are getting the most value out of Kong products and will help prepare, manage, and deliver strategic engagements across the defined install base. As a primary professional services contact and ambassador for our customers (Developers, Architects, and C Suite), the engagement manager is a strategic, long-term, relationship-based customer-facing role. Apart from driving successful delivery of services engagements, the engagement manager will be working on defining new service offerings, evolving the delivery framework, driving account expansions along with building a world-class professional services team. This is an incredibly strategic role and requires someone with very strong thought leadership, organizational, and communication skills along with the ability to multitask, context switching, and manage customer escalations. Working at Kong presents a unique opportunity to help customers modernize their approach to IT to embrace Cloud Native development principles. What we are looking for? Own and lead selected, simultaneous billable customer engagements and manage customer expectations and drive prescriptive outcomes during the entire customer lifecycle (pre-sales to post-sales, delivery, and value realization). Work with customers (including up to C level) and stakeholders to understand and analyze engagement scope, requirements, time, cost, and benefits. Drive the end-to-end engagement lifecycle to deliver business outcomes. Drive project management activities and oversee completion of engagement kickoffs, project charters, and deliverables, managing schedules, meeting milestones, and ensuring success throughout the engagement cycle. Engage with the presales team to position and drive PS for new opportunities. Collaborate with other cross-functional teams (Sales, Pre-Sales, Customer Success, Operations, and Resource Management) to work on offerings and proposals pertaining to professional services and other operational tasks such as reporting and invoicing. Prepare customer-facing and internal collateral such as solution presentations, blueprints, reusable artifacts, project plans, burnouts, and status reports. Identify, prioritize, and own resolution of internal and customer escalations & project risks, driving an effective resolution across technical, business, and executive stakeholders. Identify opportunities for new professional services by understanding and addressing potential new use cases. Articulate the business value in the upsell and/or extension of services. Motivate, inspire, and mentor project team members to excel, and act as the go-to person for sales and presales to demonstrate professional services best practices and delivery framework. Demonstrate the value of professional services externally and internally. Represents professional services within account planning sessions and is able to formulate PS strategy holistically. Helps innovate tooling and processes to help mature and evolve our systems and processes. Makes use of productivity tools like Financial Force, Salesforce, Metabase, Trello, to maintain and manage programs of multiple onboarding and implementation projects along with reporting on key business metrics(Billings, Utilizations, Resource Capacity, and Forecasting). And any additional tasks required by the manager. #LI-AP1 What you will bring? Excellent customer-facing skills and ability to communicate with executives as we'll as other stakeholders at customer sites and cross-functionally within Kong. Ability to demonstrate relationship building internally and externally. Exceptional organizational and change management skills with an ability to manage competing client demands. Strong project/program management and services delivery experience with a track record of delivery for strategic customers on time and within budget. Deep experience working with project financial fundamentals and PSA tools such as FinancialForceto own and drive operational activities (reporting, forecasting, and tracking). Excellent presentation skills along with a strong understanding of professional services business metrics in a SaaS software environment. Ability to manage critical and political situations with business stakeholders with strong interpersonal skills, a customer-centric attitude, and ability to deal with cultural diversity. Proven team player and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and is able to keep pace with constant change. Ideally has prior experience working in the open-source space and/or API management or other Middleware/SaaS software companies.

Are you ready to power the Worlds connections? If you don t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: Kong is seeking a full-time, onsite India Workplace Supervisor and Site Assistant to oversee daily office operations, manage office spaces, enhance employee experience, and provide comprehensive support to our India Site Leader across the region. This role will collaborate closely with the India Site Leader, Procurement, IT, and local employees to streamline processes, uphold policies, manage office requirements, oversee vendor relationships, and cultivate a positive workplace culture. Site Leader Support Manage the complex and demanding calendar of the India Site Leader, including scheduling national and international travel, and serving as a general manager for all site-related matters. Coordinate and schedule critical meetings, ensuring seamless calendar management. Organize logistics, agendas, and content for meetings, conferences, and special events, including executive and departmental meetings held weekly, monthly, and quarterly. Arrange visits for external guests, acting as the face of Kong to ensure a welcoming experience. Oversee travel arrangements and ensure timely, accurate expense reporting for the Site Leader. Assist in organizing and maintaining shared documents, Zoom recordings, and Wiki pages. Source swag vendors and manage the project lifecycle from concept to distribution. Handle special projects and additional tasks as requested by the Site Leader. Office Operations & Administration Guide India-based employees on all administrative and operational policies and procedures. Lead and develop a distributed team of office coordinators, workplace associates, and front desk staff. Serve as the central point of contact for all workplace-related matters across departments and regions. Support the Procurement team with localized events and programs. Assist the People Team in upholding local workplace health and safety standards. Act as the emergency response lead, coordinating fire drills, first aid kits, and safety training across locations. Facilities Management Administer access controls, badging systems, and visitor management solutions. Lead space planning, seating arrangements, and occupancy management to support effective hybrid work models. Workplace Experience & Collaboration Champion a world-class employee experience by fostering a welcoming, inclusive, and productive office environment. Coordinate in-office events, onboarding logistics, team gatherings, and culture-building initiatives. Oversee snacks, catering, wellness, and sustainability programs where applicable. Qualifications Highly organized, with the ability to manage multiple projects and meet deadlines in a dynamic, fast-paced environment. Meticulous attention to detail and are someone who is on top of the numbers and can articulate the status of projects at anytime Strong relationship-building and partnership skills. Willingness to travel frequently (approximately 25%) to support key office locations; occasional after-hours coordination with regional teams may be required. Experience in a fast-paced, scaling tech or multinational company. Proficiency with Google Workspace, Slack, Zoom, and Gable. Excellent organizational, communication, and project management abilities. Familiarity with global labor laws, lease management, and vendor contract negotiation. About Kong: Kong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely and accelerate to market. 83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Are you ready to power the Worlds connections? If you don t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: We are looking for an experienced sales professional, ideally with open source experience, who will be selling into enterprise accounts. The ideal candidate has been a part of the sales efforts for other early-stage enterprise software products in an entrepreneurial setting. The Enterprise Account Executive will be integral to our growth plan and in acquiring new customers. Kong s Account Executive will be the primary point of contact and the face of Kong for our prospects. This role is based in Mumbai, India. What You ll Be Doing: Sell Kong Enterprise Platform to enterprise customers by developing and executing a pipeline generation strategy that will create a viable and long-term business. Meet individual quotas and objectives. Responsible for assigned territory account planning and forecasting. Take ownership of your book of business, which includes understanding and documenting the buying criteria and process, determining the appropriate motions and patterns, ensuring pipeline accuracy based on evidence, and working the leads to closure. Collaborate with internal teams, including product, marketing, and customer success, to ensure a seamless sales experience and alignment with customer needs. Represent Kong most professionally and support our customers to the best of your ability. Ability to travel to customer sites as required (30% - 50%). What You ll Bring: A true desire to see customers benefit from the investment they make with Kong. 10 years or more of experience in selling enterprise software. Demonstrated success in selling to large enterprises, particularly to senior-level executives and across multiple departments. Ability to leverage established relationships and proven sales techniques for success. Ability to thrive in a fast-paced, entrepreneurial environment, taking ownership of your sales territory and adapting to changing market dynamics. Analytical and strategic thinking, with a knack for identifying business growth opportunities and devising plans to capitalise on them. Effective communicator and strong interpersonal skills. Excellent negotiation, presentation, and closing skills. Motivated, driven and results-oriented. About Kong: Kong is THE cloud-native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). As the innovation leader of cloud API technologies, Kong is on a mission to enable companies around the world to become "API-first" and securely accelerate AI adoption. Kong helps organizations globally - from startups to Fortune 500 enterprises - unleash developer productivity, build securely and accelerate to market. 83% of web traffic today is API calls! APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another. Therefore, we believe that APIs act as the nervous system of the cloud. Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind! For more information about Kong, please visit konghq.com or follow @thekonginc on Twitter. We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #LI-DNP

Are you ready to power the Worlds connections If you don t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box we re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others. About the role: As a member of the Customer Success team, you will act as a champion for Kong customers. You will function as the primary post-sales point of contact for all technical, product, and support questions on a day-to-day basis. In addition, you will help establish, implement, and run processes and projects that help deliver successful adoption of Kong products. In this role you will have the opportunity to interface with everyone in the customer environment, from developers to executives, and represent our values every day, as well as allow you to understand their business, operational, and technical needs to help them achieve the greatest value from Kong. What you will do: Engage with customers primarily through inbound requests. Support onboarding new customers by validating and identifying their needs, key project timelines, potential challenges, and risk factors Drive adoption and implementation of Kong product features by leading hands-on product demonstrations and technical workshop sessions Periodic review of Kong implementation through health checks Understand, advocate, and document customer s use case, architecture, and roadmap Work with customers to explore new use-cases and expand Kong s API platform usage Build active and meaningful relationships with customers, and emerge as their trusted technical advisor and a partner Participate in renewal or expansion discussions when looped in by Sales or Renewal teams for technical input Effectively manage the tracking and resolution of customer escalations on behalf of product and services Manage customer accounts with Kong s customer maturity model framework And any additional tasks required by manager What youll bring: 3-5 years of hands-on implementation experience with API gateway and/or API integrations in customer environments Excellent communication skills and an ability to concisely articulate complex technical issues and solutions Practical working knowledge of API s and microservices architectures Previous experience with Kubernetes and Cloud technologies (AWS, GCP, Azure) Storytelling with data to articulate business value realized though Kong products Strong collaboration and teamwork with cross-functional teams (sales, product, engineering, marketing, support, etc.) to represent the voice of the customer. Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision Experience managing multiple projects at a time while focusing on attention to detail and deliver results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention About Kong Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become API-first and securely accelerate AI adoption. Kong helps organizations globally from startups to Fortune 500 enterprises unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc. #LI-AP1