Manager, Scaled Customer Success, India

Role Overview: As the Manager, Customer Success at Autodesk, you will be a key player in ensuring customers achieve their desired outcomes while using products and services. Your strategic leadership will be crucial in mentoring and guiding a team of Customer Success Advisors in India to drive customer satisfaction, growth, and retention through best practices and continuous improvement. Key Responsibilities: - Hire, manage, mentor, coach, and develop a team of Customer Success Advisors in India. - Guide the team in engaging directly with customers through nurturing & planning interactions, data-driven actions, and reacting to inbound triggers. - Collaborate with leaders across various departments to drive customer success motions and impact customer value, risk mitigation, activation, usage, and growth. - Build and refine reporting processes and ensure CRM tools and Autodesk methodologies are utilized for onboarding and adoption. - Advocate for successful customer engagement and encourage innovation within Customer Success by establishing best practices, tool usage, and consistent reporting to track team KPIs. - Determine team measurement and rewards, report on team and individual contributor results to senior leadership, and develop digital customer success motions to enhance customer coverage. Qualifications Required: - At least 8 years of experience in Customer Success, Account Management, Sales, or Marketing, with a minimum of 3 years of people management experience. - Strong leadership, coaching, and mentorship skills. - Ability to prioritize, assign, and delegate tasks effectively. - Experience in change management, collaboration across stakeholders, and creating and implementing customer success strategies. - Excellent communication, interpersonal skills, and analytical mindset. Join Autodesk and contribute to a culture that values innovation, diversity, and belonging. Embrace the opportunity to shape a better future by leveraging your skills and expertise in customer success management.,