489 Customer Success Jobs - Page 18

Role & Responsibilities : 1. Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs. 2. Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of product/features. 3. Conduct weekly, quarterly and annual customer success reports to ensure customers optimise our product/service, issues are resolved proactively and customer goals are met. 4. Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle. 5. Identify and prioritise product updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders. 6. Provide insight and relay the voice of customers with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering. Qualification and Skill Requirement : - Bachelor's Degree or equivalent experience in Customer Success, Customer Support, Sales, Business Development or Account Management or related field. - 1-3 years in Customer Success, Consulting, Business Development, Sales or related fields. - Proven experience building strong customer relationships and efficiently communicating internal and external voices. - Previous experience growing, scaling, training and supervising a CSM team. - Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences. - Ability to travel as needed.

Job Summary : We are seeking a highly skilled and experienced Customer Support Manager to oversee our customer support operations. The ideal candidate will have strong knowledge of E-Invoice and E-Waybill processes and validations, as well as experience in managing a support team and achieving company SLAs. The Customer Support Manager will be responsible for handling client queries and scenarios, managing a team of support staff, and ensuring timely resolution of customer issues. Responsibilities : 1. Develop and maintain a thorough understanding of E-Invoice and E-Way bill processes and validations. 2. Handle and resolve client queries and scenarios effectively and efficiently. 3. Manage and lead a support team of at least 8 people, providing guidance, coaching, and support as needed. 4. Work collaboratively with the team to achieve company SLAs and performance metrics. 5. Handle and manage client pressure situations with professionalism and tact. 6. Demonstrate strong communication and interpersonal skills, both verbal and written. 7. Provide guidance and direction to the team to ensure tasks are completed on time and in accordance with SLAs. 8. Utilize experience in task management and tracking to effectively prioritize and allocate resources. 9. Manage high workloads and crisis situations effectively, ensuring that customer support operations continue to run smoothly. 10. Monitor and evaluate team performance, providing feedback and implementing improvements as necessary. Qualifications : 1. Bachelor's degree in a relevant field (Business, Management, or related discipline). 2. Minimum of 4 years of experience in a customer support or client-facing role, with demonstrated knowledge of Einvoice and Eway bill processes. 3. Proven experience in managing a support team of at least 8 people. 4. Strong understanding of customer support best practices and processes. 5. Excellent communication skills, both verbal and written, with the ability to communicate effectively with clients and internal stakeholders. 6. Demonstrated ability to work under pressure and manage high workloads, especially during crisis situations. 7. Proficiency in task management tools and software. 8. Strong leadership skills, with the ability to motivate and inspire team members to achieve their goals. 9. Ability to work independently and collaboratively within a team environment. 10. Flexibility and adaptability to changing priorities and business needs.

The founding team includes alumni of London Business School, IIT. Responsibilities : - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Promote the value of the product - Upsell services and products with the brand image - Promote value through customer experience - Assist in creating training courses and educational materials - Review customer complaints and concerns and seek to improve the customer experience. Requirements : - Proven work experience as a Customer Success Manager or similar role - Experience working with brand image and promoting value through customer experience - Exceptional ability to communicate and foster positive business relationships - Technical skills required, as they relate to the use of the product or service - Accountability and personal organisation are essential - Experience in managing a diverse group and training each according to company standards - A communications or marketing degree is preferred

Position - Customer Success Manager : The Customer Success Manager will be responsible for driving renewals of our customers and ensuring that they derive maximum value from the use of Simplotel. To achieve this, the account manager will interact regularly with the clients and build a strong lasting relationship and drive improvements to the customer's usage of Simplotel and drive adoption of new features that help customers. Responsibilities : - Drive renewals and upselling for Simplotel. - Be in touch with our customers, analyse opportunities for improvement, and convince the customers to adopt such suggestions. - Build and maintain strong long-lasting relationships. - Understand various analytics of our customers, craft and implement strategies to grow it. - Deliver metrics and analysis to customers to ensure that they understand the value of our platform - Run Google Ad Campaigns and come up with SEO strategies for our customers. - Manage schedule and prioritize well, in order to meet deadlines Skills required : - 0 - 3 years of Account Management or other customer facing experience. - Graduate degree in Engineering, Business or Hotel Management. MBA a plus. - Excellent written and verbal communication skills. Ability to convince internal stakeholders and customers. - Strong analytics skills and good knowledge of Excel. - Ability to work in cross functional teams. - Experience in delivering client-focused solutions based on customer needs - Excellent listening, negotiation and presentation skills - Ability to prioritize among competing tasks - Keen attention to detail and adherence to deadlines. - Knowledge of e-commerce, Web analytics & SEO is a plus.

As a Customer Success Associate at Sekel Technologies Private Limited, you will play a crucial role in ensuring our customers' success and satisfaction with our SAAS-based products. You will be the primary point of contact for customers, providing them with guidance, support, and solutions to maximize the value they receive from our products. You will collaborate closely with our sales, product development, and support teams to drive customer retention and growth. Responsibilities: Customer Onboarding : Assist new customers with the onboarding process, helping them get started with our products, and ensuring a smooth transition. Product Training : Conduct product training sessions to educate customers on how to use our SAAS solutions effectively and efficiently. Account Management : Build and maintain strong, long-lasting customer relationships by understanding their needs, challenges, and goals. Serve as a trusted advisor to customers. Issue Resolution : Address customer inquiries, troubleshoot technical issues, and coordinate with the technical support team to ensure timely resolution. Feedback Gathering : Actively collect customer feedback and insights to provide valuable input to the product development team for continuous improvement. Renewal Management : Monitor customer accounts and proactively engage with customers to ensure renewals and upsell opportunities are identified and pursued. Customer Success Plans : Develop and implement customer success plans tailored to each customer's unique objectives, ensuring they achieve their desired outcomes. Documentation : Maintain comprehensive records of customer interactions, feedback, and issues in the CRM system. Communication : Keep customers informed about product updates, new features, and best practices through regular communication. Reporting : Generate and analyze customer success metrics and reports to track progress and identify areas for improvement. Qualifications : - 1-3 years of experience in SAAS/Product company - Bachelor's degree in a related field or equivalent work experience. - Proven experience in customer success, account management, or a similar customer-facing role. - Excellent communication and interpersonal skills. - Strong problem-solving and analytical abilities. - Familiarity with SAAS products and technology. - Ability to work independently and as part of a collaborative team. - Exceptional organizational and time management skills. - Customer-focused mindset with a passion for helping others succeed.

Job Summary: The Customer Success Associate will play a crucial role in supporting our Customer Success Managers (CSMs) by preparing presentations, maintaining requirements sheets, and ensuring seamless coordination between the team and clients. This role requires excellent communication skills, proficiency in presentation tools, and a keen eye for detail. Key Responsibilities: Presentation Creation: - Develop and design engaging and professional presentations for internal and external stakeholders. - Collaborate with CSMs to gather necessary content and ensure presentations align with client needs and company standards. - Update and refine presentations regularly to keep them current and relevant. Requirements Management: - Maintain accurate and up-to-date requirements sheets, tracking client needs, project progress, and deliverables. - Work closely with CSMs to understand client requirements and document them effectively. - Ensure all documentation is organized, accessible, and adheres to company protocols. Coordination and Communication: - Act as a liaison between CSMs, clients, and internal teams to ensure clear communication and effective collaboration. - Schedule and coordinate meetings, calls, and follow-ups with clients and internal teams. - Assist in preparing agendas, meeting notes, and action items to facilitate smooth project execution. Support CSMs: - Provide administrative and operational support to CSMs, enabling them to focus on strategic client management. - Help track and report on key performance indicators (KPIs) and client success metrics. - Assist in the onboarding process for new clients, ensuring a seamless transition and positive experience. Qualifications: - Bachelor's degree in Business, Marketing, Communications, or a related field. - Proven experience in a customer success, coordination, or administrative role. - Proficiency in Microsoft Office Suite (especially PowerPoint and Excel) and other presentation tools. - Strong organizational and multitasking skills, with the ability to manage multiple priorities. - Excellent written and verbal communication skills. - Attention to detail and a commitment to delivering high-quality work. - Ability to work independently and collaboratively in a fast-paced environment

Position Overview: We are seeking a dedicated and results-driven Customer Success Manager- AWS Solution with 3-7 years of experience to join our team. In this role, you will be responsible for ensuring our customers achieve their desired outcomes while using our solutions. You will serve as the primary point of contact for customers, helping them maximize the value of our offerings and fostering long-term relationships. Responsibilities: - Customer Onboarding: Lead the onboarding process for new customers, ensuring they have a seamless experience and understand how to leverage our solutions effectively. - Relationship Management: Build and maintain strong relationships with customers, serving as their trusted advisor and advocate within the company. - Proactive Engagement: Regularly check in with customers to understand their needs, address concerns, and provide updates on new features or best practices. - Value Realization: Help customers measure and realize the value of our solutions, guiding them to achieve their business goals. - Issue Resolution: Identify and address any issues or challenges customers may face, collaborating with internal teams to ensure timely resolutions. - Feedback Loop: Gather customer feedback and insights to inform product development and improvement initiatives. - Training and Support: Provide training and support to customers, enabling them to use our solutions effectively and independently. - Reporting: Monitor customer health metrics and provide regular reports on customer satisfaction, engagement, and retention. Qualifications: - Experience: Experience in customer success, account management, or a related field, preferably within the technology or SaaS industry. - Education: Bachelor's degree in Business, Marketing, or a related field. - Technical Skills: Familiarity with cloud technologies and the ability to understand technical concepts related to our solutions. - Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport and trust with customers. - Problem-Solving Skills: Strong analytical and problem-solving abilities, with a proactive approach to addressing customer needs. - Team Player: Ability to collaborate effectively with cross-functional teams, including sales, support, and product management. - Customer-focused: A genuine passion for helping customers succeed and a commitment to delivering exceptional service. What We Offer: - The opportunity to make a significant impact on customer satisfaction and retention within a high-growth startup. - Compensation: Competitive (Based on Experience) + Performance-Based Incentives + Equity. - Competitive compensation package with performance-based incentives and equity options. - A collaborative and innovative work environment that fosters creativity and professional development. - Career growth and development opportunities as the company expands. - Employment Type: fulltime

Company Description : Chat360 is a funded technology startup that offers omnichannel conversational commerce for enterprises across geographies. It leverages Chatbots and AI-powered solutions with a powerful analytics engine to help businesses generate more leads, enhance customer retention, and automate customer support and marketing initiatives through platforms like WhatsApp, Facebook, Google, etc. The founding team includes alumni of London Business School, IIT. Responsibilities : - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist customers with setting up and navigating programs or software - Promote the value of the product - Upsell services and products with the brand image - Promote value through customer experience - Assist in creating training courses and educational materials - Review customer complaints and concerns and seek to improve the customer experience. Requirements : - Proven work experience as a Customer Success Manager or similar role - Experience working with brand image and promoting value through customer experience - Exceptional ability to communicate and foster positive business relationships - Technical skills required, as they relate to the use of the product or service - Accountability and personal organisation are essential - Experience in managing a diverse group and training each according to company standards - A communications or marketing degree is preferred Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

We are on the lookout for smart, hardworking, go-getters who thrive in a fast-paced environment that requires a high degree of personal accountability, initiative and follow-through. You should have a passion for our product, an eagerness to learn and a strong commitment to serving our growing customer base. The candidate will execute the Customer Retention Strategies and will be responsible for improving the overall experience for users in an effort to maximize user retention, engagement and monetization. Job description - Responsible for program development and execution, including segmentation, testing, and deployment, and continually evaluate these for improvements. - Maintain Marketing Automation integration with CRM and assist in the integration of additional platforms into the marketing automation software - Understand and evaluate campaign metrics and distribute campaign performance to the marketing team. - Work with management to define KPIs, create reporting, analyze campaign performance. Create recommendations to improve campaigns continuously. - Manage marketing automation efforts and processes, proactively researching and implementing the latest best practices, strategies, and industry standards - Plan and perform A/B testing to define and execute enhancements to productivity, conversion rates, programs/campaign ROI, and sales growth Pre-requisites: - 3+ years of Marketing Automation experience with Clevertap / MO engage / or similar automation tools. - Proficiency in Google Analytics - Expert knowledge of database management concepts and best practices - Must have superior communication skills, both written and verbal. What's in it for you? - Immense growth, continuous learning - Work with some of the most innovative brains - Open culture where your creative bug gets activated

P&L Responsibility: - Create the Annual Operating Plan (AOP) to define the business targets for the year - Drive execution of the business plan to meet AOP Targets Revenue Ownership: - Drive Top-Line growth through customer acquisition and upselling into existing accounts - Set up processes for Account Management to control churn Operations Excellence: - Lead a team of Pricing Analyst - Define processes and track adherence for monitoring and manual interventions Growth Management: - Work closely with the sales team to drive business objectives - Provide list of potential clients to the sales team and define strategies to convert - Support the sales team in assignment of quarterly targets - Revenue, Account addition, Churn, CSAT & Process adherence Cross functional coordination: - Liaise with Product and Data Science team to drive key business agenda - Contribute towards product improvement by suggesting feature development Strategic Partnership: - Ensure strategic alignment of partners with overall business goals - Define commercial structure for business and technical support

We are hiring for Customer Support Executive Location *Bangalore * Walk IN for BANGALORE * - Please get your resume for an interview. (Address below) Interview Date - May 28th to May 30th (11am to 4 pm) Before coming interview WhatsApp resume to Astha- 7795094356 Role: Customer Support Executive Qualification: Graduation Languages: English And Hindi *CTC: 2.82 LPA to 3.5 LPA * + 5 Lakhs Medical insurance (Family) + Gratuity LOOKING FOR IMMEDIATE JOINERS Walk-in interview address: Vyapar app 3rd floor, New Building 150/2 Enzyme Diamond, 7th Cross Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102 Contact Number: 7795094356 Contact person : Astha Location : HSR layout Freshers are also welcome

- Candidates having exposure to the Cybersecurity industry will be preferred. - Past experience in working with Advanced Excel and in making powerful presentations will be a plus. - Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained. - Understand client business issues, operating business rules, data and standard operating procedures - Incorporate process changes in response to evolving business needs Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks - Apply quality assurance best practices. - Develop a strong understanding of processes, data, tools & technology to effectively articulate and discuss project updates/next steps with clients. - Understand, analyze and provide descriptive answers to client queries resulting from deliverables or business questions. - Assist in Marketing Operations for Content Development, Email Campaigns and - Analyze traffic using Google Analytics. - Assist in making Quantitative and Qualitative Research Reports, both for internal and external purposes. Who are we looking for? Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results to the clients, answering queries on deliverables. Experience : Min. 1-3 Years of work experience in Client facing role (International clients)

- The Customer Success Manager for AWS Solutions is a pivotal role within our organization aimed at enhancing customer satisfaction and driving value from our AWS offerings. - In this role, the manager will be responsible for ensuring that clients successfully implement and utilize AWS services to meet their business objectives. - This position entails working closely with customers to understand their unique needs, providing solutions, and fostering long-term relationships that lead to customer loyalty and retention. - The Customer Success Manager will also play a crucial role in identifying upselling opportunities and advocating for product improvements based on customer feedback. - This role requires a deep understanding of AWS products and services, coupled with excellent interpersonal skills to effectively engage with stakeholders. - By successfully executing these responsibilities, the Customer Success Manager will significantly contribute to the overall success and growth of both the clients and the organization. Key Responsibilities: - Serve as the primary point of contact for allocated AWS clients. - Develop comprehensive onboarding plans for new customers to facilitate smooth AWS service adoption. - Conduct regular check-ins with clients to assess satisfaction and gather feedback. - Ensure clients achieve their desired outcomes through effective utilization of AWS solutions. - Identify opportunities for upselling additional AWS services and solutions. - Provide training sessions and resources to enhance customers' understanding of AWS products. - Collaborate with technical teams to address and resolve any product issues or concerns. - Monitor key performance indicators and metrics to measure customer success. - Proactively identify and mitigate risks to customer satisfaction and retention. - Maintain comprehensive records of customer interactions and service queries. -Develop and implement customer success strategies and best practices.

About the job: Job Responsibilities: - Develops and maintains long-term relationships with accounts. - Generate revenue among client accounts, including upselling and cross-selling. - Collection of the raised invoices by the CSM. - Operates as the single point of contact for assigned customers. - Makes sure clients receive requested products and services in a timely fashion. - Communicates client needs to Decimal. - Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders. - Forecasts and tracks client account metrics. - Identifies opportunities to grow business with existing clients. - Coordinate with other Channels, (Delivery, Platform, Support) working on the same account to ensure consistent service. - Service multiple clients concurrently, always meeting deadlines. - Coordinates for Prepare Requirement Document. - Achieve high Customer Satisfaction (CSAT). Desired Skills: - Excellent interpersonal skills with the ability to quickly build rapport with clients. - MBA from a reputable college. - Business knowledge of Banking, including Assets and Liabilities. - Strong connections in the industry will be preferable. - High comprehension capability and organizational skills. - Demonstrates unrelenting follow-up capabilities, comfortable being perceived at client premises. - Proactive go-getter with effective crisis management skills and the ability to define priorities effectively. - Capable of multitasking in different domains.

Job Title: Financial Advisory and Contact Centre Specialist Location: Noida Department: Wealth Management / Client Services Job Type: Hybrid Key Responsibilities: Client Advisory Support: Assist financial advisors with preparation of client reviews, financial plans, and investment presentations Conduct preliminary research on financial products, market trends, and portfolio allocations Help with data entry and management in CRM and portfolio management systems Track follow-ups, advisor notes, and client milestones to ensure proactive service Client Contact & Support: Serve as a first point of contact for clients via phone, email, and chatresolving inquiries or routing to appropriate team members Support new client onboarding and documentation (KYC, risk assessments, compliance forms) Provide updates on account status, transaction processing, and general service inquiries Maintain a warm, professional, and responsive communication style to enhance client experience Required Qualifications Willingness to go for licensing certifications as needed (SERIES 7 and possibly also for State Securities, State IAR, State Insurance) Willing to work evening hours: 8:00 pm to 4:30 am (9:30am to 6pm CST) Graduation in any discipline (Financial BG preferred) Good communication skills Basic understanding of MS power point, MS Excel and MS Word Exposure to financial products like mutual funds, insurance, retirement services, etc. would be an added advantage. Must have an eye to detail with high accuracy levels. Walk-in drive at company location. Contact Kamakshi (9870164156) if interested.

Job description for Customer Success Manager Zwayam Hire The Customer Success team of Zwayam is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Zwayam’s customers. You will have responsibility for partnering with a set number of assigned accounts, maintaining a continual focus on the customer’s business goals to improve their overall technical and operational health and realize the maximum value out of their investment on Zwayam. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers. As a trusted advisor, the CSM will build a track record in customer success through superb communication and extensive knowledge of the Zwayam Hire® platform to ensure optimum leverage for the business requirements through usage of Zwayam’s key features. The CSM is would strive to become the go-to person for the customer for any event, process and optimization related to the Talent Acquisition function for their organization. As a Customer Success executive, your role is focused on managing relationships with our newly onboarded clients. You will also be responsible for ongoing care and growth opportunities. The role will require an Customer Success Executive with exceptional project management skills. You will be expected to feed into the continuous improvement of our process, products, and service to Partnerships and Clients as we scale. You will work closely and cross-functionally with all teams across the business including sales, data insights, compliance, and engineering. Educate customers on how existing and new product features/functionality will contribute to the growth of their business. Be the Voice of the Customer & a Product and Company advocate at the same time. Handle and respond to customer queries and requests. Develop an intimate understanding of your customers’ business. Enlighten our customers with insights gleaned from their own data and industry trends. Ensure customers get maximum value from Zwayam by leveraging full platform functionality. Liaison between your customers and the internal Zwayam team. Interact with clients to understand their specifications. Create and educate customers on best practices. Empathy towards the customer. Role: 5+ years of experience in Customer Success or Customer Service in a SaaS company Understanding of recruitment processes and experience in recruitment domain is an absolute must. Excellent organizational skills and ability to juggle multiple projects at any given time. Great problem-solving skills, taking a consultative approach to find the best solution. Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users. Comfortable giving presentations to groups of any size. Comfortable in Microsoft tools like excel and PowerPoint. Knowledge of SQL, Rest API, JSON, XML, Programming Languages are an added advantage. Impact Expected: You would be an expert in the Zwayam Hire® platform features & functionalities. You would be a consultant for the customer for any integration capabilities of Zwayam with other tools/ platforms in the Talent Acquisition space. You would own the renewal & expansion for a set of customer. You would secure referrals and advocacy collaterals from your customers. Internal Relationship Building: Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.

Role & responsibilities This role is responsible to identify areas for cross-selling/ up-selling for existing customers, enhancing customer satisfaction and partnering with the sales team for deal closure in order to increase revenue and growth. Account Management Develops solutions that best address consumer needs while simultaneously coordinating the involvement of the necessary business personnel inclusive of support, service, and resource management in order to meet key account performance objectives and the consumers expectations. Increase revenue through cross-selling/ up-selling to existing and new customers Act as a liaison between the client and departments within Nucleus to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner. Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. Collaborate with the finance team to lead account management related operations within allocated budget limits. Conduct strategic account reviews of the assigned customers in regular internals to share insights on usage trends and service needs. Assist in establishing revenue goals for assigned customer accounts and implement strategies to enhance the performance and achieve the set departmental goals. Support in evaluating the performance against set KPIs of assigned customer accounts and implement improvement plans. Support in preparing review reports and budget estimates and ensure accurate documentation. Relationship Building Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationship. Build strategic relationships with external stakeholders and industrial leaders to develop pipeline of business / potential client leads. Develop trusted advisor relationships with assigned key accounts, customer stakeholders and executive sponsors. Is obsessed with delivering a delightful customer experience, building a customer first approach as a way of working, incorporating emerging customer needs into business priorities and building long term relationships. Campaign Management Monitor the campaigns and review the same in daily stand up meetings. Review and evaluate metrics set for individual campaigns and analyze results for any future modification. Process Improvement & People Management. Assist in implementing the policies and procedures related to Account/Relationship Management. Set up goals and objectives for all subordinate staff & plan budgets and activities for account management. Plan for training to build team capability and skills. Establish expectations, responsibilities, purpose and vision for the team; creates an environment where others can achieve optimal performance; and provides growth and learning opportunities for team. Preferred candidate profile Good command over written and verbal communication. An experience in Key Account Management, Product Selling, Farming/ Sales in existing account (Cross sale/ Up sale) is must. Should demonstrate Out of the Box thinking and willing to work in tight deadlines. Stakeholder management. Should be highly motivated to do sales in given geography for products business Perks and benefits Nucleus Software is the leading provider of lending and transaction banking solutions to the global financial services industry. Its software powers the operations of more than 200 financial institutions in 50 countries, supporting retail banking, corporate banking, cash management, internet banking, automotive finance & other business areas. Apply on our career page : https://nucleussoftware.zohorecruit.in/jobs/Careers/45488000006846030/Key-Account-Manager?source=CareerSite

Role & responsibilities This role is responsible to identify areas for cross-selling/ up-selling for existing customers, enhancing customer satisfaction and partnering with the sales team for deal closure in order to increase revenue and growth. Account Management Develops solutions that best address consumer needs while simultaneously coordinating the involvement of the necessary business personnel inclusive of support, service, and resource management in order to meet key account performance objectives and the consumers expectations. Increase revenue through cross-selling/ up-selling to existing and new customers Act as a liaison between the client and departments within Nucleus to convey information, ensure understanding, and make certain everything gets done in an accurate, timely manner. Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. Collaborate with the finance team to lead account management related operations within allocated budget limits. Conduct strategic account reviews of the assigned customers in regular internals to share insights on usage trends and service needs. Assist in establishing revenue goals for assigned customer accounts and implement strategies to enhance the performance and achieve the set departmental goals. Support in evaluating the performance against set KPIs of assigned customer accounts and implement improvement plans. Support in preparing review reports and budget estimates and ensure accurate documentation. Relationship Building Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationship. Build strategic relationships with external stakeholders and industrial leaders to develop pipeline of business / potential client leads. Develop trusted advisor relationships with assigned key accounts, customer stakeholders and executive sponsors. Is obsessed with delivering a delightful customer experience, building a customer first approach as a way of working, incorporating emerging customer needs into business priorities and building long term relationships. Campaign Management Monitor the campaigns and review the same in daily stand up meetings. Review and evaluate metrics set for individual campaigns and analyze results for any future modification. Process Improvement & People Management. Assist in implementing the policies and procedures related to Account/Relationship Management. Set up goals and objectives for all subordinate staff & plan budgets and activities for account management. Plan for training to build team capability and skills. Establish expectations, responsibilities, purpose and vision for the team; creates an environment where others can achieve optimal performance; and provides growth and learning opportunities for team. Preferred candidate profile Good command over written and verbal communication. An experience in Key Account Management, Product Selling, Farming/ Sales in existing account (Cross sale/ Up sale) is must. Should demonstrate Out of the Box thinking and willing to work in tight deadlines. Stakeholder management. Should be highly motivated to do sales in given geography for products business Perks and benefits Nucleus Software is the leading provider of lending and transaction banking solutions to the global financial services industry. Its software powers the operations of more than 200 financial institutions in 50 countries, supporting retail banking, corporate banking, cash management, internet banking, automotive finance & other business areas. Apply on our career page : https://nucleussoftware.zohorecruit.in/jobs/Careers/45488000006846030/Key-Account-Manager?source=CareerSite

Skills Analyze and map the customer journey to identify touchpoints and opportunities for enhancing the customer experience. Collect, analyze, and act on customer feedback through surveys, interviews, and other channels to continuously improve our products and services. Oversee customer support and training initiatives, ensuring that customers have access to the resources and assistance they need to use our software effectively. Work with technical support and product development teams to address and resolve customer issues promptly and effectively. Develop and monitor key performance indicators (KPIs) related to customer satisfaction, retention, and product usage, and report on these metrics to senior management. Foster a culture of customer advocacy within the company, ensuring that customer needs and perspectives are considered in all decision-making processes. Identify and implement improvements for processes to enhance efficiency and effectiveness in customer support and service delivery. Lead and mentor the customer experience team, providing guidance, support, and professional development opportunities. What We Are Looking For: Experience: Minimum of 6+ years of experience in customer experience, customer success, or a related field Bachelors degree in Business Administration, Marketing, Communications, or a related field. Proficiency in CRM software and customer support tools. Strong analytical and problem-solving skills with the ability to interpret customer data and feedback. Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively. Proven leadership experience with the ability to inspire and manage a team. Deep understanding of customer-centric practices and a passion for delivering exceptional customer experiences. Experience with project management methodologies and tools.

Develop and manage client portfolios. Sustain business growth and profitability by maximizing value. Analyze customer data to improve customer experience. Hold product demonstrations for customers. Improve onboarding processes. Evaluate and improve tutorials and other communication infrastructure. Mediate between clients and the organization. Handle and resolve customer requests and complaints. Minimize customer churn. Aid in product design and product development.

Role & responsibilities To Regularly Interact with all Customers both Corporate & International. (Both Voice & Non-voice) Thru Zoho CRM Platform. To Interact with Trade Portals like Indiamart / TradeIndia / Exporters India & increase the Company's Visibility Globally. To Interact with ZOHO, our CRM Partner & incorporate the latest features available in their platform. We are also exploring the possibility of integrating Zoho CRM with SAP (SAP will be Implemented this year). Training will be provided. 5. To Interact with our In-house SEO / SEM Team & increase On-line Visibility in Google / Yahoo / Bing and other search engines etc. To Coordinate with the SEO Team and assist them with Social media promotion and organize periodic Email Campaign To increase the Conversion rate of the Leads / Deals to Orders & make a weekly report & Interact with the other CRM Team Members periodically. Excellent English Communication is required for dealing with Corporate & International customers. Along with Local Indian OEMs ( we have close to 2500 customer base) Other general tasks as mutually defined by the coordinator. Required Candidate profile Desired Candidate Profile FEMALE CANDIDATES ONLY CAN APPLY. Candidates should be willing to Relocate, NEED ONLY APPLY Office Timings: 9:30 AM - 6:00 PM Working Days: Monday - Saturday

Massive Mobility is looking to hire a dynamic, high-energy field sales professional for KANPUR with 3+ years of experience handling post-sales partnerships and business development to help grow its EV Charging business. The Role: The Partner Success Manager would be responsible for building & maintaining relationships with our partners in EV charging business and support them in local brand promotion to maximize revenue. This role combines hands-on operational support with strategic business development to help partners build successful EV charging businesses. Responsibilities: Field Ops & Training 1. Conduct site visits to partner locations to ensure operational excellence 2. Provide onsite training to partner staff on equipment, operation, maintenance & troubleshooting 3. Ensure proper implementation of branding guidelines across all partner locations 4. Conduct periodic site audits & maintain quality standards 5. Assist partners in optimising station layout & customer experience Business Development 1. Help partners identify & pursue additional revenue streams at charging stations 2. Develop local marketing strategies to drive customer traffic to partner locations 3. Build relationships with local businesses, fleet operators & potential B2B customers 4. Identify & facilitate cross-selling opportunities for partners 5. Assist partners in developing promotional campaigns & local partnerships Partner Growth Support 1. Work with partners to analyze local market conditions & competition 2. Guide partners in pricing strategy & service offerings 3. Help partners optimise operational efficiency & profitability 4. Support partners in customer acquisition & retention strategies Performance Monitoring 1. Track performance of each location on KPIs % utilization 2. Customer experience 3. Increasing repeat business You should have: 1. Bachelors degree in Tech, Business, Marketing 2. 3+ years of field sales or business development experience 3. Valid drivers license & willingness to travel extensively 4. Experience in training & developing business owners/operators 5. Experience in retail or franchise business operations Preferred: 1. Experience in EV charging or automotive industry 2. Knowledge of local market dynamics & business networking Key Skills: 1. Effective communication & negotiation skills 2. Self-motivated with ability to work independently 3. Problem-solving skills 4. Flexibility to work outside regular business hours

Internal: - Run pilots and launches as the DRI and take them to completion as per the defined scope and success criteria - Do the complete onboarding for master data, configurations, user onboarding and GPS integrations - Give product demo to client side stakeholders on production environment after onboarding - Ensure onboarding is done as per the agreed scope of work and system requirements are configured to derive the defined value - Take sign off from client and internal stakeholders on above deliverables & success parameters - Run the UAT after onboarding with the customers and take required sign off - Provide end to end training for all stakeholders as per scope & product modules deployed - Raise internal tickets for product requirements, bugs and tech ops requests - Periodic reporting of KPIs and numbers - Plan internal handover to the CSMs with all the required documentation - Prepare pilot performance reports basis success parameters agreed in coordination with pre-sales External: Key Responsibilities: - Manage the end-to-end launch or implementation of FT solutions for new clients, ensuring a successful transition to FT solutions - Develop and maintain project plans, timelines to ensure projects are completed on time and within scope. - Coordinate with internal teams, including product development, sales, and customer success, to ensure client needs are met. - Serve as the main point of contact for clients throughout the implementation process, providing regular updates and addressing any issues that arise. - Conduct regular status meetings with clients and internal teams to review progress and identify potential risks or roadblocks. - Document UAT plan with client and lead UAT to success - Provide training and support to clients as needed to ensure they are able to effectively use our software solutions. - Understand every product offering and be the internal champion - Monitor metrics and develop actionable insights to improve the efficiency and performance of a new launch. - Monitor and report on key performance indicators (KPIs) to track the success of client implementations and identify areas for improvement. - Stay up-to-date on industry trends and best practices to ensure our software solutions continueto meet the needs of our clients. - Document learnings and best practices regularly

* Understands the various computer screens and how to utilize them effectively * Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Required Candidate profile * Excellent Written and spoken communication, business technical writing * Computer Skills ability/experience using computer applications

* Understands the various computer screens and how to utilize them effectively * Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Required Candidate profile * Excellent Written and spoken communication, business technical writing * Computer Skills ability/experience using computer applications