The IT Sales Manager will handle the sales for IT services including services to create potential customers and achieve sales revenue targets. The IT Sales Executive do the market research, find and create the potential customers, share proposal, signoff the project and make the clients, and is a first contact point for customers. The position requires an individual to have an excellent written and verbal communication skills to match sales requirements and business acumen with a broad understanding of Information Technology. Duties & Responsibilities: Identify and develop new prospect through internet research and prospecting techniques. Engage with leads through chat, phone, Skype, email and any other online mode to create interest in company services, generate new business leads and arrange customer meetings. Strong interpersonal skills, including the demonstrated ability to work effectively with members of organizational boards, colleagues, business partners, prospects, and community stakeholders. Work on Sales Solution based upon IT services, cloud, virtualization, mobility, and messaging/collaboration. This individual will be an enthusiastic team player with exceptional phone communication skills able to understand different buying personas and persuade new business prospects to learn more. Prepare and deliver service presentations including high-level overviews. Understand customers business needs, challenges and position the relevant solutions that address those needs. Develop pipeline by using the company sales methodology and processes. Manage sales opportunities throughout the sales cycle. Attend and contribute to team meetings and report progress towards achieving account or market strategies with management and peers. Education & Qualifications MBA (or equivalent) from an accredited university (preferred) or any relevant graduation. Strong written and verbal communications skills. Excellent presentation skills. Broad technology knowledge (IT services, cloud, virtualization, mobility, and messaging/collaboration) Knowledge of Microsoft products and technologies is a plus.
Notice Period : Immediate joiners preferred Job Summary: We are seeking a dynamic and detail-oriented PMO & Operations Specialist to support our Project Management Office (PMO) and operations teams. The ideal candidate must have experience in project management, operations management, and process optimization in an IT MSP environment, particularly in areas such as Networking, Cloud, Datacenter, and Virtualization. In this role, you will be responsible for assisting in project execution, ensuring effective operations, and supporting the PMO with reporting, tracking, and communication of project statuses, along with managing front-end activities and client interactions. Key Responsibilities: Assist in planning, coordinating, and executing projects, ensuring alignment of inputs and deliverables. Serve as the main contact for client inquiries related to project status, deliverables, and technical issues (Networking, Cloud, IT infrastructure). Maintain up-to-date project documentation (plans, reports, communications). Support IT MSP operations, collaborating with project managers on schedules, milestones, and timelines. Track project progress, identify risks, and facilitate meetings. Improve operational efficiency through data analysis, process improvements, and KPI monitoring. Ensure departmental operations align with business goals and support the implementation of business strategies. Liaise between PMO, operations teams, and stakeholders to meet project and operational goals. Contribute to reports on project performance, risks, and key metrics. Assist with PMO tools, resource allocation, budgets, and best practices development. Required Skills: Experience: 2-4 years of experience in project management, operations, or related fields within the IT MSP environment. Project Management Skills: Familiarity with project management methodologies (e.g., Agile, Waterfall), tools (e.g., MS Project, Jira, Trello), and documentation practices. IT MSP Knowledge: Understanding of IT MSP environments, particularly in Networking, Cloud, Datacenters, Virtualization, and related technologies. Operations Knowledge: Understanding of process optimization, operational efficiency, and key performance indicators (KPIs). Communication Skills: Strong written and verbal communication skills, with the ability to present information clearly to stakeholders at all levels. Problem-Solving Skills: Ability to analyze and address issues in projects and operations. Attention to Detail: High level of accuracy and attention to detail in managing project documentation and operational processes. Tools & Software: Proficiency with MS Office Suite (Excel, PowerPoint, Word), project management tools (e.g., MS Project, Asana, Jira), and data analysis tools (e.g., Power BI, Tableau).
Job Title: Senior Network Engineer (L3/L4) Location: Remote / Chennai / Gurugram Experience: 10+ Years Position Summary: We are seeking a highly experienced and hands-on Senior Network Engineer (L3/L4) who can own, lead, and drive all aspects of network engineering from architecture and design to implementation, operations, and support. This is a strategic, senior-level technical role requiring deep expertise across routing, switching, firewalls, network security, cloud and hybrid connectivity, and vendor-agnostic infrastructure management. The ideal candidate should be capable of handling the full network lifecycle independently and be a thought leader in designing resilient, secure, and high-performance networks for global enterprise environments. Key Responsibilities: Architecture & Design Lead the end-to-end design and architecture of enterprise-class networks (LAN, WAN, SD-WAN, cloud, data center). Design scalable and secure network topologies, integrating routing protocols (BGP, OSPF, EIGRP), VLANs, subnetting, ACLs, and QoS. Define network blueprints, migration plans, and future-state architectures for global and hybrid IT environments. Architect and implement high availability and disaster recovery solutions using redundancy, clustering, and failover strategies. Integrate on-prem, hybrid, and cloud environments (AWS, Azure) into cohesive network solutions. Implementation & Operations Deploy and configure network hardware from multiple vendors: Cisco, Aruba, HP, Juniper, Avaya, etc. Manage and optimize Layer 2/3 infrastructure including routers, switches, wireless, VPN, and WAN optimization tools. Configure and maintain firewalls and security appliances: Cisco ASA, Palo Alto, Fortinet, FMC, Juniper FTD, etc. Build and manage VPNs (IPSec, SSL, GRE), segmentation (micro/macro), and SD-WAN deployments. Monitor network health, performance, and capacity using advanced tools; create dashboards and alerts. Security & Compliance Drive network security initiatives, including design and implementation of intrusion prevention systems (IPS), NAC, and Zero Trust architecture. Ensure compliance with internal and external security standards through network hardening, audits, and regular reviews. Design and maintain secure remote access and multi-site connectivity strategies. Perform security assessments and vulnerability mitigation related to network layers. Troubleshooting & Support Act as the highest escalation point (Tier 3/4) for complex network issues, including packet capture, traffic analysis, and protocol debugging. Lead root cause analysis (RCA) efforts for critical incidents, post-mortems, and corrective/preventive actions. Work closely with vendors to resolve hardware/software bugs and proactively manage lifecycle support contracts. Documentation & Reporting Maintain detailed documentation of network infrastructure, including diagrams, IP schemas, configuration repositories, and SOPs. Generate performance and availability reports; present findings and recommendations to both technical and business stakeholders. Leadership & Collaboration Collaborate with enterprise architects, cybersecurity teams, DevOps, and application owners to align network infrastructure with business goals. Interface with customers and leadership on solution designs, RFPs, PoCs, and implementation roadmaps. Mentor junior and mid-level engineers; lead knowledge-sharing initiatives and develop playbooks for best practices. Required Skills & Qualifications: Minimum 10+ years of experience in enterprise networking with strong architecture and troubleshooting background. Proven expertise in multi-vendor environments: Cisco, HP, Aruba, Juniper, Avaya. Advanced knowledge of routing protocols (BGP, OSPF, EIGRP, etc.) and switching technologies (VLANs, STP, VTP, port-channeling). Strong experience with firewalls and network security appliances (Cisco ASA, Palo Alto, FMC, Juniper FTD, etc.). Deep understanding of high availability, load balancing, VPNs, cloud networking (AWS/Azure/GCP), and SD-WAN. Strong scripting/automation skills (Python, Ansible) are a plus. Network certifications such as CCNP/CCIE, JNCIP/JNCIE, PCNSE, AWS Networking Specialty are highly desirable. Experience with enterprise monitoring tools (SolarWinds, Nagios, Wireshark, PRTG, etc.). Excellent communication, documentation, and leadership skills. Location : - Chennai, Gurugram, Remote
Notice Period : Immediate Joiners Preferred Job Summary: We are seeking a motivated and dynamic individual to join our team as a Global Talent Management & IT Recruitment Specialist. In this role, you will be responsible for managing global talent acquisition strategies, specifically focused on IT recruitment, and providing support to our project management team. You will play a critical role in identifying, attracting, and retaining top talent while fostering a collaborative and efficient project environment. Key Responsibilities: - Develop and implement global talent acquisition strategies to attract diverse and high-caliber IT candidates. - Collaborate with hiring managers to understand staffing needs and create job descriptions that accurately reflect requirements. - Utilize innovative sourcing techniques to identify potential candidates, including social media, job boards, and networking events. - Conduct interviews, assess candidates, and provide feedback to hiring teams. Build and maintain a talent pipeline for current and future IT roles. - Stay updated on industry trends, market conditions, and competitive landscape to effectively recruit IT talent. - Foster relationships with universities, coding boot camps, and professional organizations to enhance talent acquisition efforts. - Ensure a positive candidate experience throughout the recruitment process. - Coordinate and participate in job fairs and recruitment events to promote the company as an employer of choice. - Assist the project management team in resource planning and allocation to ensure project timelines and deliverables are met. - Support project documentation efforts by providing necessary personnel information and updates on team structures. - Monitor and report on recruitment metrics and project staffing needs to senior management. - Collaborate with project managers to identify skill gaps and recommend training and development initiatives. Qualifications: - Bachelors degree in Human Resources, Business Administration, or related field. - 2+ years of experience in talent acquisition, preferably in IT recruitment. - Strong understanding of global talent management practices and recruitment strategies. - Excellent interpersonal and communication skills, with the ability to build relationships across various teams. - Proficient in using Applicant Tracking Systems (ATS). - Familiarity with project management methodologies is a plus. - Strong analytical skills and attention to detail. - Ability to thrive in a fast-paced, dynamic environment.
Job Title: Global Recruitment Specialist Experience : 1+ years Location : Chennai (Work from Office) Notice Period : Immediate Joiners Preferred Job Summary: We are seeking a motivated and dynamic individual to join our team as a Global Talent Management & IT Recruitment Specialist. In this role, you will be responsible for managing global talent acquisition strategies, specifically focused on IT recruitment, and providing support to our project management team. You will play a critical role in identifying, attracting, and retaining top talent while fostering a collaborative and efficient project environment. Key Responsibilities: - Develop and implement global talent acquisition strategies to attract diverse and high-caliber IT candidates. - Collaborate with hiring managers to understand staffing needs and create job descriptions that accurately reflect requirements. - Utilize innovative sourcing techniques to identify potential candidates, including social media, job boards, and networking events. - Conduct interviews, assess candidates, and provide feedback to hiring teams. - Build and maintain a talent pipeline for current and future IT roles. - Stay updated on industry trends, market conditions, and competitive landscape to effectively recruit IT talent. - Foster relationships with universities, coding boot camps, and professional organizations to enhance talent acquisition efforts. - Ensure a positive candidate experience throughout the recruitment process. - Coordinate and participate in job fairs and recruitment events to promote the company as an employer of choice. - Assist the project management team in resource planning and allocation to ensure project timelines and deliverables are met. - Support project documentation efforts by providing necessary personnel information and updates on team structures. - Monitor and report on recruitment metrics and project staffing needs to senior management. - Collaborate with project managers to identify skill gaps and recommend training and development initiatives. Qualifications: - Bachelors degree in Human Resources, Business Administration, or related field. - 1+ years of experience in talent acquisition, preferably in IT recruitment. - Strong understanding of global talent management practices and recruitment strategies. - Excellent interpersonal and communication skills, with the ability to build relationships across various teams. - Proficient in using Applicant Tracking Systems (ATS). - Familiarity with project management methodologies is a plus. - Strong analytical skills and attention to detail. - Ability to thrive in a fast-paced, dynamic environment.
Notice Period : Immediate Joiners Preferred Job Summary: We are seeking a motivated and dynamic individual to join our team as a Global Talent Management & IT Recruitment Specialist. In this role, you will be responsible for managing global talent acquisition strategies, specifically focused on IT recruitment, and providing support to our project management team. You will play a critical role in identifying, attracting, and retaining top talent while fostering a collaborative and efficient project environment. Key Responsibilities: - Develop and implement global talent acquisition strategies to attract diverse and high-caliber IT candidates. - Collaborate with hiring managers to understand staffing needs and create job descriptions that accurately reflect requirements. - Utilize innovative sourcing techniques to identify potential candidates, including social media, job boards, and networking events. - Conduct interviews, assess candidates, and provide feedback to hiring teams. Build and maintain a talent pipeline for current and future IT roles. - Stay updated on industry trends, market conditions, and competitive landscape to effectively recruit IT talent. - Foster relationships with universities, coding boot camps, and professional organizations to enhance talent acquisition efforts. - Ensure a positive candidate experience throughout the recruitment process. - Coordinate and participate in job fairs and recruitment events to promote the company as an employer of choice. - Assist the project management team in resource planning and allocation to ensure project timelines and deliverables are met. - Support project documentation efforts by providing necessary personnel information and updates on team structures. - Monitor and report on recruitment metrics and project staffing needs to senior management. - Collaborate with project managers to identify skill gaps and recommend training and development initiatives. Qualifications: - Bachelors degree in Human Resources, Business Administration, or related field. - 2+ years of experience in talent acquisition, preferably in IT recruitment. - Strong understanding of global talent management practices and recruitment strategies. - Excellent interpersonal and communication skills, with the ability to build relationships across various teams. - Proficient in using Applicant Tracking Systems (ATS). - Familiarity with project management methodologies is a plus. - Strong analytical skills and attention to detail. - Ability to thrive in a fast-paced, dynamic environment.
The IT Sales Manager will handle the sales for IT services including services to create potential customers and achieve sales revenue targets. The IT Sales Executive do the market research, find and create the potential customers, share proposal, signoff the project and make the clients, and is a first contact point for customers. The position requires an individual to have an excellent written and verbal communication skills to match sales requirements and business acumen with a broad understanding of Information Technology. Duties & Responsibilities: Identify and develop new prospect through internet research and prospecting techniques. Engage with leads through chat, phone, Skype, email and any other online mode to create interest in company services, generate new business leads and arrange customer meetings. Strong interpersonal skills, including the demonstrated ability to work effectively with members of organizational boards, colleagues, business partners, prospects, and community stakeholders. Work on Sales Solution based upon IT services, cloud, virtualization, mobility, and messaging/collaboration. This individual will be an enthusiastic team player with exceptional phone communication skills able to understand different buying personas and persuade new business prospects to learn more. Prepare and deliver service presentations including high-level overviews. Understand customers business needs, challenges and position the relevant solutions that address those needs. Develop pipeline by using the company sales methodology and processes. Manage sales opportunities throughout the sales cycle. Attend and contribute to team meetings and report progress towards achieving account or market strategies with management and peers. Education & Qualifications MBA (or equivalent) from an accredited university (preferred) or any relevant graduation. Strong written and verbal communications skills. Excellent presentation skills. Broad technology knowledge (IT services, cloud, virtualization, mobility, and messaging/collaboration) Knowledge of Microsoft products and technologies is a plus.
The IT Sales Manager will handle the sales for IT services including services to create potential customers and achieve sales revenue targets. The IT Sales Executive do the market research, find and create the potential customers, share proposal, signoff the project and make the clients, and is a first contact point for customers. The position requires an individual to have an excellent written and verbal communication skills to match sales requirements and business acumen with a broad understanding of Information Technology. Duties & Responsibilities: Identify and develop new prospect through internet research and prospecting techniques. Engage with leads through chat, phone, Skype, email and any other online mode to create interest in company services, generate new business leads and arrange customer meetings. Strong interpersonal skills, including the demonstrated ability to work effectively with members of organizational boards, colleagues, business partners, prospects, and community stakeholders. Work on Sales Solution based upon IT services, cloud, virtualization, mobility, and messaging/collaboration. This individual will be an enthusiastic team player with exceptional phone communication skills able to understand different buying personas and persuade new business prospects to learn more. Prepare and deliver service presentations including high-level overviews. Understand customers business needs, challenges and position the relevant solutions that address those needs. Develop pipeline by using the company sales methodology and processes. Manage sales opportunities throughout the sales cycle. Attend and contribute to team meetings and report progress towards achieving account or market strategies with management and peers. Education & Qualifications MBA (or equivalent) from an accredited university (preferred) or any relevant graduation. Strong written and verbal communications skills. Excellent presentation skills. Broad technology knowledge (IT services, cloud, virtualization, mobility, and messaging/collaboration) Knowledge of Microsoft products and technologies is a plus.
The IT Sales Manager will handle the sales for IT services including services to create potential customers and achieve sales revenue targets. The IT Sales Executive do the market research, find and create the potential customers, share proposal, signoff the project and make the clients, and is a first contact point for customers. The position requires an individual to have an excellent written and verbal communication skills to match sales requirements and business acumen with a broad understanding of Information Technology. Duties & Responsibilities: Identify and develop new prospect through internet research and prospecting techniques. Engage with leads through chat, phone, Skype, email and any other online mode to create interest in company services, generate new business leads and arrange customer meetings. Strong interpersonal skills, including the demonstrated ability to work effectively with members of organizational boards, colleagues, business partners, prospects, and community stakeholders. Work on Sales Solution based upon IT services, cloud, virtualization, mobility, and messaging/collaboration. This individual will be an enthusiastic team player with exceptional phone communication skills able to understand different buying personas and persuade new business prospects to learn more. Prepare and deliver service presentations including high-level overviews. Understand customers business needs, challenges and position the relevant solutions that address those needs. Develop pipeline by using the company sales methodology and processes. Manage sales opportunities throughout the sales cycle. Attend and contribute to team meetings and report progress towards achieving account or market strategies with management and peers. Education & Qualifications MBA (or equivalent) from an accredited university (preferred) or any relevant graduation. Strong written and verbal communications skills. Excellent presentation skills. Broad technology knowledge (IT services, cloud, virtualization, mobility, and messaging/collaboration) Knowledge of Microsoft products and technologies is a plus.
Position Summary: As a Network Engineer at GlobalXperts, you will be responsible for the engineering, operation, maintenance, and support of our clients' and internal network infrastructure You will support tasks across different tiers (L1, L2, and L3) based on experience and business need, working with a range of technologies including routers, switches, wireless systems, firewalls, and network monitoring tools You will collaborate with cross-functional teams to ensure the network infrastructure meets operational performance, security, and scalability requirements in a 24x7 environment Key Responsibilities: General (Applicable to all levels):Provide remote technical support for LAN/WAN/WLAN network devices and end-user connectivity issues Monitor, troubleshoot, and escalate issues related to routers, switches, firewalls, access points, and wireless controllers Document technical activities and changes as per GlobalXperts and client SOPs Perform scheduled upgrades and patching of network equipment Collaborate with internal teams and client stakeholders to resolve network issues efficiently Maintain compliance with change control and security policies L1 Level:Basic troubleshooting and incident triage Log and route tickets appropriately Monitor network using tools like SolarWinds or similar Execute predefined scripts and processes under guidance Support onsite teams remotely L2 Level:Perform intermediate troubleshooting of VLANs, VPNs, routing, switching, and wireless connectivity Configure network devices (routers, switches, WLCs) as per standard templates Work with tools like Cisco Prime, ISE, WLC, Meraki dashboard, etc Coordinate with OEMs or carriers for resolution Create and maintain network documentation L3 Level:Design, deploy, and optimize network solutions (LAN/WAN/WLAN) Advanced troubleshooting of protocols such as BGP, OSPF, VPLS, DMVPN, GRE, etc Work on large-scale network upgrades and migrations Perform root cause analysis for high-impact incidents Lead network projects and mentor junior engineers Technical Skills & Experience: Strong understanding of networking fundamentals and protocols (TCP/IP, OSPF, BGP, EIGRP, STP, etc )Hands-on experience with Cisco devices (Catalyst, ISR, ASR, Nexus, Meraki) Experience in Wireless Networking deployment, troubleshooting, and support Knowledge of VPN and DMVPN configurations Familiarity with Cisco ISE, WLCs, WCS, and CleanAir Working knowledge of network monitoring tools (eg, SolarWinds, PRTG) Load balancer experience (F5 or equivalent) is a plus Experience with Cisco Meraki cloud-managed networking is an advantage Exposure to network security best practices and firewall basics Education & Certifications: Graduate degree in Computer Science, Information Technology, Electronics, or related field Required: CCNA (for L1), CCNP (for L2/L3) Preferred: CCIE or equivalent advanced certification Vendor-specific certifications (Cisco, Meraki, Palo Alto, etc ) are a plus Soft Skills:Strong communication (written and verbal) and interpersonal skills Ability to work independently and as part of a team Effective troubleshooting and analytical skills Willingness to work in 24x7 shifts or rotational schedules Location - Chennai , Gurugram , Bengaluru , Remote
Job Title: Senior Network Engineer (L3/L4) Location: Remote / Chennai / Gurugram Experience: 10+ Years Position Summary: We are seeking a highly experienced and hands-on Senior Network Engineer (L3/L4) who can own, lead, and drive all aspects of network engineering from architecture and design to implementation, operations, and support. This is a strategic, senior-level technical role requiring deep expertise across routing, switching, firewalls, network security, cloud and hybrid connectivity, and vendor-agnostic infrastructure management. The ideal candidate should be capable of handling the full network lifecycle independently and be a thought leader in designing resilient, secure, and high-performance networks for global enterprise environments. Key Responsibilities: Architecture & Design Lead the end-to-end design and architecture of enterprise-class networks (LAN, WAN, SD-WAN, cloud, data center). Design scalable and secure network topologies, integrating routing protocols (BGP, OSPF, EIGRP), VLANs, subnetting, ACLs, and QoS. Define network blueprints, migration plans, and future-state architectures for global and hybrid IT environments. Architect and implement high availability and disaster recovery solutions using redundancy, clustering, and failover strategies. Integrate on-prem, hybrid, and cloud environments (AWS, Azure) into cohesive network solutions. Implementation & Operations Deploy and configure network hardware from multiple vendors: Cisco, Aruba, HP, Juniper, Avaya, etc. Manage and optimize Layer 2/3 infrastructure including routers, switches, wireless, VPN, and WAN optimization tools. Configure and maintain firewalls and security appliances: Cisco ASA, Palo Alto, Fortinet, FMC, Juniper FTD, etc. Build and manage VPNs (IPSec, SSL, GRE), segmentation (micro/macro), and SD-WAN deployments. Monitor network health, performance, and capacity using advanced tools; create dashboards and alerts. Security & Compliance Drive network security initiatives, including design and implementation of intrusion prevention systems (IPS), NAC, and Zero Trust architecture. Ensure compliance with internal and external security standards through network hardening, audits, and regular reviews. Design and maintain secure remote access and multi-site connectivity strategies. Perform security assessments and vulnerability mitigation related to network layers. Troubleshooting & Support Act as the highest escalation point (Tier 3/4) for complex network issues, including packet capture, traffic analysis, and protocol debugging. Lead root cause analysis (RCA) efforts for critical incidents, post-mortems, and corrective/preventive actions. Work closely with vendors to resolve hardware/software bugs and proactively manage lifecycle support contracts. Documentation & Reporting Maintain detailed documentation of network infrastructure, including diagrams, IP schemas, configuration repositories, and SOPs. Generate performance and availability reports; present findings and recommendations to both technical and business stakeholders. Leadership & Collaboration Collaborate with enterprise architects, cybersecurity teams, DevOps, and application owners to align network infrastructure with business goals. Interface with customers and leadership on solution designs, RFPs, PoCs, and implementation roadmaps. Mentor junior and mid-level engineers; lead knowledge-sharing initiatives and develop playbooks for best practices. Required Skills & Qualifications: Minimum 10+ years of experience in enterprise networking with strong architecture and troubleshooting background. Proven expertise in multi-vendor environments: Cisco, HP, Aruba, Juniper, Avaya. Advanced knowledge of routing protocols (BGP, OSPF, EIGRP, etc.) and switching technologies (VLANs, STP, VTP, port-channeling). Strong experience with firewalls and network security appliances (Cisco ASA, Palo Alto, FMC, Juniper FTD, etc.). Deep understanding of high availability, load balancing, VPNs, cloud networking (AWS/Azure/GCP), and SD-WAN. Strong scripting/automation skills (Python, Ansible) are a plus. Network certifications such as CCNP/CCIE, JNCIP/JNCIE, PCNSE, AWS Networking Specialty are highly desirable. Experience with enterprise monitoring tools (SolarWinds, Nagios, Wireshark, PRTG, etc.). Excellent communication, documentation, and leadership skills. Location : - Chennai, Gurugram, Remote
Must have Strong operational support experience for IT clients. Maintain Documentation for clients such as Quotations , Agreements , sales & purchase records and prepare reports (Excel VLOOKUP, Pivot, IF). Handle financial data entry, reconciliation, and invoice follow-up. Support sales team with quotations, order follow-ups, and documentation. Manage vendor quotations, purchase orders, and supplier agreements. Coordinate with OEMs & vendors on pricing, lead times, and availability. Draft and respond to business emails; ensure timely task closures.
Notice Period: Immediate Key Responsibilities: Build and maintain strong, long-term relationships with key stakeholders in client organizations. Serve as the primary point of contact for all client needs, ensuring satisfaction and smooth communication across various teams. Take ownership of client accounts, ensuring successful implementation of IT infrastructure solutions. Coordinate between clients and internal teams to meet deliverables on time and within budget, ensuring high-quality service. Focus on driving adoption, engagement, and overall satisfaction with IT infrastructure services. Act as a trusted advisor to clients, proactively identifying opportunities to enhance their experience and address any concerns. Understand customer business goals and collaborate with internal teams to provide customized solutions. Work closely with the client to ensure that IT infrastructure strategies align with their evolving needs. Identify opportunities for upselling and cross-selling additional services to existing clients. Partner with the sales team to maximize revenue potential and ensure continued growth of client accounts. Track and report key success metrics, including client satisfaction, product usage, and renewal rates. Use data insights to suggest improvements and ensure the ongoing success of customer relationships. Handle any customer issues or escalations promptly and effectively. Work cross-functionally with technical teams to resolve problems and ensure minimal impact on the clients business operations. Work closely with internal teams (sales, technical, support) to ensure seamless service delivery. Facilitate internal communication to keep all stakeholders aligned on client objectives and progress. Qualifications: -Bachelors degree in Business, Information Technology, or a related field. MBA is preferred. 5+ years of experience in account management, customer success, or a similar role in IT infrastructure services. -Strong understanding of IT infrastructure services, including cloud computing, data centers, network management, and cybersecurity. Ability to explain complex technical concepts to non-technical clients. -Proven ability to build and nurture relationships with clients, driving long-term satisfaction and success. Experience in identifying customer pain points and delivering effective solutions. -Exceptional verbal and written communication skills. Ability to effectively engage with senior stakeholders and influence decision-making. -Strong analytical and problem-solving abilities, with a focus on proactively identifying and resolving customer challenges. -Experience with CRM platforms (Salesforce, HubSpot), and familiarity with IT service management frameworks (e.g., ITIL) is a plus.Project management experience or certifications like PMP is desirable.
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