Customer Success Manager

As a Senior Customer Success Manager at Contlo, a cutting-edge AI marketing platform, you will have a pivotal role in ensuring the successful onboarding and retention of customers, particularly within the D2C and Ecommerce sectors. Your passion for AI technology and commitment to customer success are crucial for this role. **Key Responsibilities:** - **Customer Onboarding:** - Assist new customers throughout the onboarding process to ensure a seamless transition. - Conduct onboarding sessions and training to help customers utilize our platform effectively. - **Customer Success and Retention:** - Understand customers" business objectives, challenges, and requirements. - Act as the primary point of contact for addressing customer inquiries and issues promptly. - Proactively engage with customers to enhance value and optimize their experience. - Conduct regular check-ins and business reviews to evaluate customer satisfaction and product achievements. - **Cross-functional Collaboration:** - Collaborate with Sales, Product, and Support teams to deliver seamless solutions. - Provide customer feedback to internal teams for product enhancements. **Qualifications and Experience:** - Bachelor's degree in Business, Marketing, or a related field preferred. - 5-6 years of client-facing experience in Customer Success, Account Management, or Customer Support. - Exceptional interpersonal and communication skills. - Empathetic and customer-centric approach with a genuine desire to help customers thrive. - Strong problem-solving abilities and detail-oriented. - Prior exposure to SAAS startups would be advantageous. - Familiarity with the D2C/Ecommerce industry highly desirable.,