Customer Success Manager

Customer Success Manager (Forex Market)

Location: Patna, Bihar

Job Type: Full-time

Openings: 3

Salary: ₹18,000/month + performance incentives

Experience: Freshers welcome

Education: BBA / MBA / B.Com (Finance preferred)

Language: Strong English & communication skills

About the Role:

We’re looking for a proactive Customer Success Manager to onboard, support, and grow our client base in the forex market. You’ll be the primary point of contact for clients ensuring smooth onboarding, resolving queries, and driving retention and upsell.

What you’ll do:

• Handle client queries via calls, email, and WhatsApp; ensure quick resolution.
• Educate clients on forex basics, risk awareness, and product features.
• Monitor account health and usage; drive renewals, retention, and upsell.
• Collaborate with Sales, Dealing Desk, and Compliance teams.

What you’ll need:

• Excellent spoken & written English, confident client communication.
• Strong interpersonal skills, customer-first attitude, and problem solving.
• Basic understanding/interest in financial markets (forex preferred).
• Comfort with CRM/Excel/Google Sheets; quick learner.

What we offer:

• Fixed pay ₹18,000/month + attractive incentives.
• Training, growth opportunities, and a merit-based culture.
• Exposure to fast-paced fintech/forex operations.

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month