489 Customer Success Jobs - Page 20

Role & responsibilities Ability to lead, motivate, and develop a team of customer success professionals. Establishing strong, trusted relationships with key customer contacts by regularly communicating and understanding their unique needs and goals. Collaborating with customers to set clear success metrics and develop customized plans to achieve their desired outcomes. Identifying opportunities to expand customer accounts by suggesting additional products or services that align with their needs. Gathering customer feedback through surveys, interviews, and regular check-ins to identify areas for improvement and inform product development. Identify areas for process improvement within the billing and revenue cycle to minimize revenue leakage. Generate detailed collection reports, tracking key metrics like collection rates, delinquency rates, and customer recovery success. Analyse account aging reports to identify high-risk accounts and prioritize collection efforts accordingly. Preferred candidate profile Excellent communication skills: Ability to effectively communicate with customers at all levels, both verbally and in writing. Relationship building skills: Establishing trust and rapport with customers to build strong long-term relationships. Analytical skills: Analyzing customer data to identify trends, potential issues, and opportunities for improvement. Revenue Assurance Skills : • In-depth knowledge of revenue assurance processes and techniques.• Strong financial analysis skills, with the ability to identify revenue leakage. Ability to work under pressure and meet collection targets. Sales and Negotiation Skills: Experience in managing upsell/cross-sell opportunities. Skilled in negotiating contract terms and renewals with customers. Relevant Experience : Previous experience in leading cross-functional teams or customer success teams. Demonstrated success in building and nurturing high-performing teams. Perks and benefits

This is a leadership role involving building and managing a team of key account managers. You will have to develop a thorough understanding of Tracxn's SaaS product and offerings, understand customer use cases and drive customer engagement. You will be responsible for streamlining processes for the entire customer lifecycle from onboarding to churn. Customer interaction will be primarily driven by your team. You will be expected to provide guidance to the team and engage with customers during escalations.. Key Responsibilities Oversee Customer Success functions including customer onboarding, resolving customer queries, driving customer engagement, and managing renewals. Develop a thorough understanding of Tracxn's SAAS product and offerings Liaise with Analyst, Finance, and Legal team to resolve customer queries Drive the implementation of customer engagement projects Identify the reasons for customer churn and help prevent it Train and manage a team of Key Account Managers Timings 6 pm - 3 am IST What we are looking for: Excellent written and verbal communication skills Have "Customer Empathy" - ability to identify and understand a customer's situation and motives Thorough understanding of a customer lifecycle (customer success functions) in a B2B SAAS company Experience of managing a team with at least 5-6 direct reportees What can you expect at Tracxn? Meritocracy driven, candid culture. no politics Like-minded intellectually curious colleagues High paced learning. Continuous mentorship to help achieve peak potential Founders: Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB) Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

As a Customer Success Manager (CSM) at Tracxn, you will own and manage multiple customer accounts and act as a single point-of-contact for them. You will help drive Tracxn platform adoption by understanding the customers use cases and helping them use Tracxn products to address those use cases. You will interact with key stakeholders (Partners, CXOs, VPs) from venture funds and large corporates globally on a frequent basis over emails and calls. The role may also involve people management and leading a team of Customer Service Executives. Key Responsibilities Act as a single point of contact for B2B customers during the entire subscription lifecycle Develop a thorough understanding of the Tracxn platform, product offerings for guiding the clients Onboard new customers and convey the platforms functionalities relevant to their use case Drive platform adoption - features, periodic changes, query resolution Manage customer relationships and support all customer requirements Understand customer queries and provide the best possible resolution for the same Identify the real reasons for customer churn and help prevent it Train and manage/mentor a team of Customer Success Executives Timings 12 PM - 9 PM IST What we are looking for: Excellent written and verbal communication skills Strong phone and email etiquette to effectively address customer queries Demonstrate "Customer Empathy" - ability to identify and understand a customer's situation and motives Team handling experience is a plus, but not mandatory 2-6 years of work experience What can you expect at Tracxn? Meritocracy-driven, candid culture with no politics Like-minded intellectually curious colleagues Fast paced learning. Continuous mentorship to help achieve peak potential Founders: Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB) Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)

Role & responsibilities Client Relationship Management: Build and maintain long-term relationships with customers, ensuring they achieve their business objectives with Emarson Infotechs solutions. Onboarding & Training: Guide new customers through the onboarding process, providing training and resources to maximize product adoption. Customer Advocacy: Serve as the voice of the customer within Emarson Infotech, gathering feedback and driving continuous improvements. Account Growth & Expansion: Identify upsell and cross-sell opportunities based on customer needs and work closely with the sales team to drive business growth. Proactive Support & Issue Resolution: Address customer concerns, troubleshoot issues, and collaborate with internal teams to provide timely solutions. Performance Tracking: Monitor key success metrics such as product usage, customer engagement, and satisfaction scores to ensure a high level of retention. Strategic Consultations: Conduct regular business reviews with clients to align solutions with their evolving needs and digital transformation goals. Preferred candidate profile Bachelors degree in business, IT, or a related field. 2-5 years of experience in customer success, account management, or a related role in the IT/networking industry. Strong understanding of network integration, infrastructure solutions, and enterprise IT environments. Excellent communication, interpersonal, and problem-solving skills. Ability to manage multiple accounts and projects simultaneously. Experience with CRM tools (e.g., Salesforce, HubSpot) is a plus. Customer-focused mindset with a passion for delivering value.

Maintains customer satisfaction by providing problems-solving resources. Answers customers’ questions. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews. Required Candidate profile Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.

Job Description Oracle is leading the digital revolution. We are building a customer platform delivering leading standard practices , services automation to realize tangible business outcomes and accelerate customer success. Join us and play an instrumental role in coordinating the software that will have a truly global impact. What Youll Do Solve the kind of enthralling, high-scale challenges that engineers live for. An experienced consulting professional who understands solutions, industry standard processes , multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. As an ERP - SCM Consultant you will: Pre-config ERP - Supply Chain application (Order Management, Demand and Supply Chain Planning, Manufacturing and Procurement) with standard set-ups Innovate and continuously improvise pre-configuration solutions and methods Maintain and enhance pre-configured solutions to align with Fusion Releases by developing expertise on new features What Youll Bring Your eternal curiosity and impressive problem-solving ability will help us reimagine the future of technology. You have that rare combinationa sharp technical brain and a head for business. Youll use this to help customers achieve real-world success with our products. We also look for: 10+ years of overall experience with ERP and Supply Chain Applications with recent 5+ years of Consulting Experience of implementing Oracle Cloud Fusion Apps and at least 3 end-to-end implementation engagements Good understanding of Supply Chain Business Processes and industry standard methodologies Strong Solution Designing skills with solid understanding of integration impact on other modules and other applications Career Level - IC4 Responsibilities Solve the kind of enthralling, high-scale challenges that engineers live for. An experienced consulting professional who understands solutions, industry standard methodologies, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. As an ERP - SCM Consultant you will: Pre-config ERP - Supply Chain application (Order Management, Demand and Supply Chain Planning, Manufacturing and Procurement) with standard set-ups Innovate and continuously improvise pre-configuration solutions and methods Maintain and enhance pre-configured solutions to align with Fusion Releases by developing expertise on new features

Positon Descripton: Customer Success Lead plays a critical role in managing client relations and increasing client satisfacton and thus bringing repeat business. The candidate should be able to contribute to building relationships, managing the team of highly dedicated resources, and implementng new programs that will increase the business revenue potentials and minimize churn rates. We are looking for a self-motivated engaged leader to lead our team of Customer Success resources. Responsibilities: Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. Serve as a trusted advisor to customers by providing expert guidance and best practices to address their business goals, needs, and pain points. Develop strategic deployment plans for your portfolio of customers. Own the engagement and adoption strategy at all stages of the customer life cycle. Build business reviews with scorecards linked to the customer's business objectives and present these quarterly. Proactively manage the day-to-day account health of those customers, including monitoring usage, regular cadence calls, and Customer Business Reviews. Partner closely with sales to manage account strategy and ensure customer growth and retention. Be the voice of the customer as you partner with support, consulting, engineering, marketing, product management and sales to shape product development and deliver a best-in-class customer experience. Collaborate heavily with Sales, Sales Operations, and other key stakeholder teams to achieve joint targets. Lead, mentor and hire the team of dedicated customer success resources to increase the overall efficiency Requirements: Proven relevant experience in SaaS of more than 8 years with experience in managing team and portfolio of key B2B accounts Active problem solving and analytical skills Experience in client handling Excellent MS Excel and PowerPoint skills Basic understanding of integrations Excellent interpersonal and communication skills Ability to perform under pressure in fast paced start-up environment

Own and achieve upsell & cross-sell targets, to maximize account growth. Manage account-level P&L, ensuring revenue targets and profitability goals are met. Build strategic account plans to improve customer lifetime value (CLV) and renewal rates. Required Candidate profile Ensure 100% adherence to CRM protocols, maintaining accurate data for decision-making. Streamline Key Account Management (KAM) processes for improved efficiency.

Shift: Night Shift(US) Notice Period: Immediate Joiners Desired Profile: Excellent communication skills Should be able to communicate effectively Should possess good telephone and email etiquette Should be willing to work in the US shift Must have good customer handling skills

Position : Customer Success Manager Location: Noida Must be open for Flexible working Hours About the Role: Were looking for a proactive and strategic Customer Success Manager (CSM) with deep experience in HubSpot to join our team. In this role, you will be the primary point of contact for our clients post-sale, ensuring they maximize the value of HubSpot to achieve their business goals. Key Responsibilities: Serve as the main point of contact for a portfolio of clients using HubSpot. Onboard new clients, ensuring a smooth and effective transition into the platform. Understand clients’ business objectives and align HubSpot features to support those goals. Provide training, guidance, and best practices on all major HubSpot hubs (Marketing, Sales, Service, and CRM). Monitor client health and usage data to proactively address churn risks and identify upsell opportunities. Collaborate with Sales, Support, and Product teams to ensure customer needs are met and exceeded. Regularly host check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions. Document customer interactions and track success metrics using HubSpot and other internal tools Share your updated cv at richa@thehrsolutions.in

At Cogoport, Customer Success Executives (CSEs) are the first point of contact for businesses moving goods globally. As a CSE, you own the customer relationship from lead qualification to freight booking. You are not just selling; you are helping businesses navigate international logistics with better prices, faster solutions, and trusted service. This is a high-impact, high-reward role where your negotiation, consultative skills, and hustle will define your success. If you enjoy closing high-ticket deals, building trusted relationships, and redefining freight solutions, you will thrive here. Role & responsibilities Handle inbound and outbound customer leads, understand shipping needs, and consult on solutions. Share freight quotations and rate comparisons to drive informed decision-making. Negotiate with customers to close shipments profitably. Follow up proactively via WhatsApp, email, and calls to maintain momentum and reduce churn. Manage booking handovers to Operations team with complete documentation. Maintain CRM discipline logging activities, opportunities, and customer interactions in real-time. Achieve daily activity goals: connect rates, follow-ups, quotes, and booking targets. Build customer relationships by understanding business models, seasonal patterns, and freight requirements. Success Metrics Monthly bookings per CSE ( 25 bookings) Average ticket size booked and Margin protection across bookings CRM hygiene score (activity logging and updates) Customer satisfaction/NPS score post-booking Preferred candidate profile 1-4 years of experience in B2B inside sales, customer success, logistics. Strong commercial acumen ability to negotiate pricing, margin, and urgency. Hustler mindset proactive, organized, and customer-obsessed. Fluency in English and Hindi (regional language skills a bonus). Bachelor's degree (Commerce, Business Administration, Logistics preferred). Bonus: Familiarity with INCOTERMS, HS Codes, container types is an advantage. What We Offer Opportunity to own customer relationships and directly impact global trade. Sales coaching, enablement programs, and structured onboarding. Transparent performance-linked incentives with uncapped earning potential. Career progression into Key Account Management, City Growth Lead.

Great opportunity in Bangalore for AGM - Customer Success for a leading commercial real estate office space provider in Bangalore. The role will be responsible onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. You will build relationships with key stakeholders, act as an escalation point for issues that impact client success, and create opportunities for the optimal client experience. Role & responsibilities: Professionally manage relationships with a portfolio of assigned accounts Build executive relationships within the customers organization Make sure he/she exceeds customer retention goals and ensure consistently high retention rates Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle Gain a thorough understanding of assigned clients needs, services signed up for, and details of the client contracts to drive effective communication Identify risks to client success and aggressively/proactively engage the client whenever theres an identified retention issue Develop and execute retention plans for customers who may be at risk Drive resolution of escalated issues in coordination with Leasing, projects, design, and facilities teams Be a voice for accounts internally and keep the senior leadership abreast of the gaps Manage contract-related inquiries, questions, and issues from clients and other departments Liaise with other team leaders to make sure that clients are getting the best service possible Preferred candidate profile: Any graduate with 14-18 years of experience in Customer Success/Account Management/customer service/ guest relations roles in Corporate Real Estate or Hospitality sector. Proven expertise in handling high-net-worth customers across India Proven track record of building strong executive- level relationships High attention to detail and willingness to get in the weeds to fix a problem Knowledge of customer success best practices Exceptional communication and relationship management skills Exceptional time management and multiple stakeholder management experiences

* Maintaining relationship with assigned clients * Preparation of MIS reports, verify and send to concerned. * Ensuring timely submission of bills and addressing billing issues if any * Ensure the Pick up's and deliveries on time.

What is BrightChamps? A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics. BrightCHAMPS is currently valued at $700 million and providing services in 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries across SEA and MENA) in 12+ languages across its 4 verticals. Our Vision To become a global platform which is synonymous to high quality education around important life skills. We believe that the world is evolving faster than ever and curriculum taught at school may not suffice, thereby creating a gap. We, at BrightChamps, are driven to bridge that gap, laying strong foundations around important life skills, yielding superlative outcomes, at large. Focus Area : K-12 Market : Global (already made a mark in ~30 countries) Life skills : Technology foundation, Financial literacy, Robotics, Effective communication, Crypto etc.. Journey so far: Having started in July 2020, BrightChamps is one of the fastest growing EdTech companies, globally. Our strong PMF, coupled with our remarkable execution, have translated into fast growth. Our growth is also attributed to the academy, conducting more than 0.1 million classes every month and the customer revenue directly funnelling into our growth. Funding: 63 Mn $ Our growth curve gained traction from global marquee investors, including GSV Ventures (USA), Premji Invest (India), Binny Bansal (Flipkart founder), BEENEXT (Singapore). Valued at half a billion, in the past 3 years, we raised funding of 63 million USD from these Tier 1 investors. Acquisitions: Almost 5 years from commencement and we already have made 6 acquisitions. WOOHOO! Education10x, which was our first acquisition, has already scaled more than 10x, in just 6 months, with their expert delivery in courses on financial literacy. Schola, our second prized acquisition, is all set to create an impact across the SEA group. With the most recent acquisitions of Metamorphosis Edu, Vedic Maths, Robo Champs, Edjust, BrightChamps has entered the B2B arena. Metamorphosis Edu partners with schools across India to train students in skills linked to entrepreneurship. The startup also helps its clients come to grips with the National Education Policy (NEP). While Metamorphosis Edu has so far focussed on setting up entrepreneurship cells in schools to teach its courses, as the B2B arm of BrightChamps, it plans to introduce more skill-based learning courses. We have plans to foray into other life skills, with more acquisitions underway, globally. Edtech Startup BrightChamps Marks First Acquisition With Education10x Edtech Startup BrightCHAMPS Acquires Schola For $15 Mn (inc42.com) Edtech startup BrightChamps makes third acquisition, enters B2B arena What is this role about? Key responsibilities and metrics include: The Customer Success Lead will be responsible for the renewals and the referrals of the student. CSL must have the ability to Cross sell/Up sell the product. CSL should aim to engage and preserve the existing customers and cultivate profitable relationships as well. CSL will be required to interact with customers via calls and messages. Documenting the queries of the parents and managing to solve them in time. Managing daily trackers of the student operation team. Maintaining the feedback from the parents and ensuring the proper action is taken in time. CSL should take up the responsibility of managing the Tutor success. What will make you fit for the role Pre-requisites: Excellent communication and interpersonal Skills Eligibility - MBA or equivalent certification in Sales. Excellent skills on MS Office, Documentation, Advanced Excel. Customer Satisfaction Focus: Ability to listen and active problem-solving skills Multi-tasking .Project management: Remarkable detail orientation for making accurate trackers Database management: Quick query response and resolution. Competent time management skills Self-motivated Location : Bangalore