1267 Customer Success Jobs - Page 23

We seek a skilled Technical/Content Writer with strong experience in product communication, documentation, and stakeholder engagement, to simplify complex concepts into clear, engaging content, ensuring consistency in communication and documentation.

Own and evolve the product roadmap for reporting, analytics, dashboards, and KPI frameworks. Drive product execution for self-service analytics and API-driven reporting capabilities. Translate customer and business needs into user stories and requirements that focus on operational insight and usability. Work with engineering and data teams to design, validate, and scale underlying data models and pipelines. Build intuitive, flexible dashboards and visualization experiences for both business users and admins. Define and track success metrics (adoption, usability, performance) for all reporting features. Engage with internal stakeholders (Sales, Marketing, Customer Success) and customers to re...

Job Title : Manager - Customer Success Location: Salt Lake, Sector 5, Kolkata Shift Timings: 1:15pm to 10:30pm | Alt Saturdays till 6:30pm Employment Type: Full Time On-Site Industry: Telecommunications, Security and Managed IT Salary: Upto 12 LPA Who are we: Salescom Services, a subsidiary of ABI Business Services, owns & operates 2x separate Businesses with annual turnover past 5M current financial year & has been operating for over a decade. ABI, being the parent Company, does trading as V4One ( https://v4one.co.uk ) & also as V4 Consumer ( https://v4consumer.co.uk ) & both have been trading over a decade led by multi-functional teams & leadership. V4One is a full-service B2B technology p...

Role Overview We are seeking a dynamic and client-focused Customer Success Manager to be the primary point of contact for our clients post-sale. This role is responsible for ensuring seamless campaign execution, building strong client relationships, driving retention, and identifying growth opportunities through cross-selling and upselling. Acting as a strategic partner, you will align client objectives with our services to maximize value, ROI, and customer satisfaction. Key Responsibilities Client Onboarding: Lead the smooth onboarding of new clients, set clear expectations, and define campaign timelines. Campaign Management: Collaborate with internal teams (delivery, operations, and data) ...

Key Job Description: 2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. Lead the onboarding process for new clients and work on any new implementation requirements Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. Serve as the initial point of contact for escalated ...

You will be part of the Customer Delivery Engagement (CDE) organization within SAP Enterprise Cloud Services, responsible for overseeing all aspects of Customer Engagement from the point of sale throughout the entire lifecycle. Your role as a Technical Service Manager (TSM) is crucial in delivering high-quality results consistently and contributing to SAP's global strategy of helping customers with the adoption of SAP S/4HANA on their path to the Intelligent Enterprise. As a TSM, you will act as a trusted technical advisor, owning the customer landscape and advising on critical and complex landscape changes during lifecycle management. Working closely with Customer Delivery Managers (CDMs) a...

The ideal candidate for this position will be responsible for maintaining a strong presence in the professional and business communities. You should possess skills in cold calling, consultative selling, and establishing partnerships with others. Your primary tasks will include preparing analysis reports for clients, conducting email campaigns, and coordinating efforts to enhance the customer experience at the point of sale. Additionally, you will be required to manage product sales growth, assess individual sales effectiveness, and cultivate relationships with existing clients while also expanding the clientele base. You will act as a liaison between the technical team, clients, senior manag...

As an Area Manager at TatvaCare patients platform, you will play a vital role in the business growth by driving product adoption among patients. You will act as the face of the TavaCare platform in your region and lead a dynamic Sales Team. Your primary focus will be on achieving targets and fostering a culture of growth, with a specific emphasis on increasing Daily Active Users (DAU) and Monthly Active Users (MAU). Your responsibilities will include managing the complete Doctor Acquisition process in your assigned region, from lead management to onboarding and customer success. You will analyze market requirements and collaborate with cross-functional teams to enhance the product quality. A...

As a Service Delivery Project Manager at EC-Council, you will be responsible for leading strategic projects, driving customer success, and ensuring superior customer experiences. With your 10-12 years of experience in managing high-impact global initiatives, you will play a critical role in the end-to-end execution of global product launches, marketing campaigns, and post-sale projects. Your expertise in project management, business analytics, and global stakeholder engagement will be key in delivering successful outcomes. Your key responsibilities will include leading projects across the customer lifecycle, driving excellence in customer success and customer experience through data-informed...

The Metals & Minerals Advisory practice at Frost & Sullivan partners with companies in the industry to ideate, evaluate, and enable decision-making processes that shape the future portfolio of businesses. As a Consulting professional within this practice, you will lead client projects by structuring and coordinating activities with a team of consultants and/or associates to develop coherent strategies alongside clients. This role is instrumental in maintaining and strengthening client relationships, positioning you as a trusted business advisor at mid-management levels. Your responsibilities will include delivering business consulting and advisory services, as well as issue-based strategic c...

The company is seeking a Sales Account Executive to join their team in Pune, India. With a minimum of 6 months of internship/full-time experience in B2B sales/account management, you will be responsible for managing and expanding the client portfolio. Your primary focus will be on cultivating client relationships, driving retention, and identifying opportunities for upselling and cross-selling. Strong communication skills and organizational abilities are essential for success in this role. In this position, you will play a key role in driving customer success, managing key accounts, and nurturing relationships within the B2B customer base, spanning various sectors such as SaaS, finance, tech...

You should have 12-20 years of industry experience in the industrial domain, particularly in industrial automation, industrial IoT (IIoT), and predictive maintenance. Your role will range from Project Manager to Associate Director based on your experience and expertise. It is essential to have a background in the industrial domain and services industry, with a focus on working with European and American customers. Your experience should include Customer Account Management & Growth, account mining techniques, customer success responsibility, technical delivery accountability, presales and solutioning, architecting overall solutions, and team building to meet customer requirements. You must cu...

As a Customer Success Manager (CSM) for Network Integration solution & services, you will be responsible for fostering long-term relationships with clients, ensuring the successful implementation and adoption of proposed solution & services, and maximizing the value clients derive from our services. You will act as the key liaison between customers and internal teams, ensuring customer satisfaction, retention, and growth. Key Responsibilities: Serve as the primary post-sale point of contact for a portfolio of clients. Drive customer onboarding and ensure a seamless implementation of Network Integration solutions & services (e.g. cloud infra, networking, cybersecurity, software platforms). De...

We are looking for motivated individuals with customer-facing support experience and an insatiable curiosity for technology. In concert with pre-sales, customer success, and product teams, product support engineers play a critical role in making customers successful. Valorx product support engineers act as customer-trusted advisors throughout their journey with Valorx. Be a subject matter expert on Valorx's Fusion Platform and evangelize Valorx's value and features to potential and existing customers. Support customers on their technical queries. Monitor and escalate in case of software issues. Have an eye for detail and escalate exceptions promptly. You should be able to communicate issues/...

As a Strategic Customer Success Manager (SCSM) at PTC, you will play a critical role in ensuring our customers achieve their desired outcomes while using PTCs solutions. You will be responsible for driving customer satisfaction, retention, and growth by providing exceptional support, building strong relationships, and delivering value through PTCs products and services. Key Responsibilities: Customer Onboarding and Training: Guide new customers through onboarding, ensuring a smooth and successful implementation of PTC solutions. Conduct training sessions to educate customers on product features and best practices. Relationship Management: Develop and maintain strong, long-lasting relationshi...

As a Corporate Account Manager at our company, you will play a crucial role in ensuring the success and satisfaction of our valued customers. Your responsibilities will include leading customer onboarding processes, establishing strong relationships with key stakeholders, driving solution adoption, developing and executing strategic customer success plans, resolving customer issues, identifying opportunities for account expansion, gathering customer feedback, monitoring customer health metrics, ensuring customer renewals, and staying up to date with industry trends. You will be the primary point of contact for customer inquiries, issues, and escalations related to our cloud solutions. By col...

As the Chief Revenue Officer (CRO) at Ginesys, you will play a pivotal role in leading the transformation of the company towards a cloud-first SaaS model. With a focus on customer retention and expansion, you will drive revenue optimization by deepening customer relationships, maximizing customer lifetime value, and implementing seamless retention and expansion strategies. Collaborating with Marketing and Sales leadership, you will create a cohesive revenue approach while directly overseeing the customer success function to ensure recurring revenue growth and long-term partnerships. Your responsibilities will include owning the existing customer revenue lifecycle, developing strategies to ma...

About Mitsogo | Hexnode: Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills. Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode i...

As the Customer Success Manager II at HG Insights, you will be responsible for owning the customer experience and increasing the lifetime value for your assigned portfolio of accounts within our Growth Segments (Commercial, SMB, and Mid-Market). Your primary focus will be on driving customer adoption, ensuring customer health, facilitating renewals, and executing expansion opportunities. You will serve as the trusted advisor to your customers, ensuring they achieve their goals through the effective use of HG's solutions. Your responsibilities will include proactively monitoring adoption metrics, addressing risks, and providing personalized experiences to ensure customers realize the full val...

Rocketlane is a fast-growing, innovative SaaS company that is revolutionizing customer onboarding and professional services automation. The company's mission is to empower B2B companies with a seamless, reliable, and efficient approach to onboarding customers and managing client projects, ultimately reducing chaos and enhancing customer satisfaction across various industries. The team at Rocketlane comprises approximately 200 passionate professionals who are dedicated to creating a product that teams genuinely enjoy using. The company's journey has been supported by $45M in funding from renowned investors such as 8VC, Matrix Partners, and Nexus Venture Partners. As a Professional Services Le...

About Chargebee: Chargebee is a subscription billing and revenue management platform that empowers some of the fastest-growing brands worldwide, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com, and others. Thousands of SaaS and subscription-first businesses process billions of dollars in revenue annually through the Chargebee platform. Headquartered in San Francisco, USA, our 500+ team members work remotely across the globe, including India, the Netherlands, Paris, Spain, Australia, and the USA. Chargebee has secured over $480 million in capital from investors such as Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. We are on a mission to...

Location: Bangalore, JP Nagar (Work from Office) Shift: US Business Hours (Night Shift India time - 08:30 PM to 05:30 AM) We are seeking an experienced Delivery Manager to lead software product delivery management and serve as a critical bridge between our India and US teams . The ideal candidate will be a strong communicator in English , a proactive problem solver, and a proven leader who can ensure smooth coordination, successful project execution, and high levels of client satisfaction. Primary Roles & Responsibilities: Client Engagement & Communication Act as the primary point of contact for US-based clients during their business hours. Build trust-based relationships through clear, time...

About Keka Technologies: As the Group Manager for Customer Success at Keka Technologies, you will be responsible for leading a team of customer success managers dedicated to providing exceptional support and guidance to our SMB customers in India. Your role involves ensuring that customers effectively adopt and derive value from our products and services. Additionally, you will play a crucial role in implementing tools and strategies to help customers achieve their desired outcomes. Key Responsibilities: - Leadership & Team Management: You will lead and mentor a high-performing Digital Customer Success team focused on the Indian SMB market. Your responsibilities include leveraging your knowl...

You are a proactive and results-driven Customer Success & Sales Specialist with 2-4 years of experience in enterprise software sales or customer success. In this full-time role, you will be responsible for managing enterprise-level IT software clients to ensure high satisfaction and drive revenue growth. Your primary focus will be on end-to-end client lifecycle management, including onboarding, retention, upselling, renewals, and account expansion. Acting as a trusted advisor to C-level stakeholders, you will own both the relationship and commercial outcomes. Your key responsibilities will include: - Customer Success & Engagement: Handling client onboarding, implementation planning, and depl...

You will be responsible for conducting business conferences by mediating calls and identifying customer needs to ensure satisfaction. You must provide accurate, valid, and complete information using the appropriate methods and tools on the software interface. Resolving conference-related issues, clarifying customer complaints, determining the root cause of problems, and suggesting the best solutions are also part of your role. Efficiently managing a high volume of incoming calls, resolving help requests, and building sustainable relationships through interactive communication is essential. Additionally, you will schedule conferences, maintain records, and process emails following communicati...