Vice President of Professional Services

Rocketlane is a fast-growing, innovative SaaS company that is revolutionizing customer onboarding and professional services automation. The company's mission is to empower B2B companies with a seamless, reliable, and efficient approach to onboarding customers and managing client projects, ultimately reducing chaos and enhancing customer satisfaction across various industries. The team at Rocketlane comprises approximately 200 passionate professionals who are dedicated to creating a product that teams genuinely enjoy using. The company's journey has been supported by $45M in funding from renowned investors such as 8VC, Matrix Partners, and Nexus Venture Partners. As a Professional Services Leader at Rocketlane, you will play a pivotal role in driving the success of post-sales activities, aligning them with Rocketlane's Annual Recurring Revenue (ARR) and growth objectives. You will lead and expand the Professional Services function, ensuring top-notch delivery in areas including onboarding, implementation, support, and customer success. Your responsibilities will also involve inspiring, mentoring, and cultivating a high-performing team, fostering a culture of ownership, innovation, and continuous improvement. Key Responsibilities: - Develop and execute the strategic roadmap for post-sales success over 12- and 24-month periods. - Scale the Professional Services function to deliver world-class services across different customer segments. - Design scalable service delivery models tailored for SMB, mid-market, and enterprise customers. - Create and implement best-in-class playbooks and processes to ensure predictable outcomes. - Build strategic service packages that establish confidence and position Rocketlane as a preferred partner. - Act as the executive point of escalation for complex customer challenges and ensure successful project go-lives. - Cultivate deep relationships with key customers and serve as a strategic advisor for their long-term success. - Define and monitor success metrics to drive accountability and continuous improvement. - Collaborate with cross-functional teams to influence roadmap decisions and enhance the overall customer experience. - Manage the post-sales org budget to optimize performance and resource allocation. - Represent Rocketlane at customer events and industry forums to strengthen the brand's presence in customer onboarding and professional services. Qualifications: - 15+ years of experience in professional services, customer success, or product roles within SaaS or tech companies. - Proven track record of leading teams and driving maturity in service engagements. - Strong technical acumen, comfortable with deep dives into product and technology. - Exceptional communication and relationship-building skills with the ability to engage with executives and customers globally. - Natural leadership qualities suitable for a fast-growing and evolving environment. - Experience with Professional Services Automation (PSA) tools, onboarding platforms, or SaaS implementations is a plus. Why Join Rocketlane Rocketlane offers a dynamic and inclusive work environment where employees can make a significant impact and take ownership of their contributions. The company values collaboration, celebrates achievements, and provides opportunities for continuous learning and career growth. Additionally, Rocketlane promotes flexibility and work-life balance, allowing employees to operate at their best while accommodating individual preferences.,