About Rocketlane Rocketlane helps teams elevate the client delivery experience-for both internal teams and their customers. Since our product launch in June 2021, we’ve become the #1 highest-rated platform on G2 for Client Onboarding and #2 for PSA, trusted by 400+ customers worldwide. Founded in 2020 by Srikrishnan Ganesan , Vignesh Girishankar , and Deepak Balu (the team behind Konotor, relaunched as FreshChat and acquired by Freshworks). HQ in Chennai, India, with a US office in Lehi, Utah. 100+ team members and growing fast. 64% ARR from top 75 customers, 3.2X ARR growth in 2022, and ~33% of new ARR this year are multi-year contracts. Serving teams ranging from 5 to 1000+ members, with 94k+ MRR in multi-year contracts signed all time. Recognized as a market leader since launch, Rocketlane is redefining client onboarding and professional services automation with a fun, fast-paced culture. Role Overview We’re looking for a dynamic Professional Services Leader who combines deep expertise in services and product, can drive maturity in service engagements, and inspire teams. You’ll be the go-to leader for customers and internal teams, diving deep into technology and product to solve problems and deliver exceptional outcomes. What will you do ? Own and drive the 12- and 24-month strategic roadmap for post-sales success, aligned with Rocketlane’s ARR and growth objectives. Lead and scale the Professional Services function , ensuring world-class delivery across onboarding, implementation, support, and customer success. Inspire, mentor, and grow a high-performing team (currently 10+ members), fostering a culture of ownership, innovation, and continuous improvement. Design and execute scalable service delivery models tailored for SMB, mid-market, and enterprise segments—balancing automation with high-touch engagement. Develop and operationalize best-in-class playbooks and processes , covering scoping, scheduling, staffing, budgeting, tooling, and integration to ensure predictable outcomes. Create strategic service packages (implementation, migration, consulting) that drive confidence, set clear expectations, and position Rocketlane as a preferred partner. Be the executive point of escalation for complex customer challenges, ensuring swift resolution and successful project go-lives. Build deep, trusted relationships with key customers , acting as a strategic advisor and championing their long-term success. Define and track success metrics —time-to-value, adoption, CSAT, NPS, and customer health—driving accountability and continuous improvement. Collaborate closely with Sales, Product, Engineering, and Marketing to influence roadmap decisions, align GTM strategies, and enhance the overall customer experience. Own and manage the post-sales org budget , making data-driven decisions to optimize performance and resource allocation. Represent Rocketlane externally at customer events and industry forums, strengthening our brand as a leader in customer onboarding and professional services. You should apply if 15+ years in professional services, customer success, or product roles within SaaS or tech or start-up companies. Proven experience leading teams and driving maturity in service engagements. Strong technical aptitude and curiosity, comfortable diving deep into product and technology. Excellent communication and relationship building skills, able to engage with C-level executives and customers globally. A natural leader who inspires teams and thrives in a fast-growing, evolving environment. Experience with PSA tools, onboarding platforms, or SaaS implementations is a plus. Why join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays: Impact and ownership : You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best : We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins : Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow : We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance : While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office). Show more Show less

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation . Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industrie s. We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partne rs. What will you do? Sales Process Optimiz a tion:Design, implement, and refine sales processes / workflows to improve team effici ency.Ensure alignment between sales and marketing processes to optimize lead flow.Develop, document, and share best practices for running specific campaigns, rules of engagement etc.Data Analysis and Repo r ting:Track key sales metrics across segments (e.g., pipeline health, win rates, conversion ra tes).Create and present sales performance dashboards for leader ship.Provide actionable insights to improve sales strategies and forecas ting.CRM and Sales Tools Manag e ment:Administer and optimize CRM (e.g., Salesforce, HubS pot).Evaluate, implement, and integrate sales tools to enhance producti vity. Sales Planning and Implemen t ation:Develop and implement annual operating plans, including sales quotas and and territory assign ments.Support the design and execution of territory plans for optimal coverage and revenue gener ation.Monitor and manage pipeline health across sales segments and assist with accurate revenue foreca sting.Assist in revenue forecasting to ensure predictable g rowth.Design and manage incentive compensation programs to drive sales perfor mance. You should a pply if 1-3 years of experience in problem solving, and applying structured thinking in a consulting role or in any other analyst/operation s roles.Prior experience in sales, or operations in a B2B SaaS company is a plus, not a requ irement.Strong analytical skills and ability to work with data is a strong requirement for th is role.Excellent written and verbal communication skills, with the ability to collaborate effectively and manage stakeholder expectations across teams is a mu st-have.Excellent problem-solving skills, a proactive mindset, and hands-on approach to cha llenges.High attention to detail with the ability to manage multiple priorities in a fast-paced envi ronment.Familiarity with CRM and sales support tools (e.g., Hubspot, Salesforce, Avoma, Outreach etc.) is a gre at plus.Experience with tools like Tableau, Looker, or Power BI is a nice- to-have. Why join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward t o Mondays:Impact and ownership: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make th em happen.Work wit h the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.Cele brate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebr ating big.Lear n and grow: We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tol erate it).Flexibility a nd balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside th e office). Show more Show less

About the Company At Rocketlane, we prioritize implementing automated testing throughout our release cycles. Iteratively releasing features to the customer is important. Maintaining this pace while ensuring the software is delivered with quality is equally important. As an SDET at Rocketlane, you'll have many responsibilities. You'll create and execute automated test suites, develop new methods for testing UI components, and utilize the latest testing technologies to optimize software performance. If you're passionate about pushing the limits of SDET and contributing to the creation of reliable software, we want to hear from you. Join us and play a vital role in shaping the future of SaaS through meticulous testing and quality assurance practices! Responsibilities Designing, developing, and executing automated test scripts to ensure the quality of our software products Collaborating with the development team to identify and fix any defects or bugs in the code Participating in the design and implementation of test plans, test cases, and test data Writing automated test cases in Playwright and Karate Qualification 1-4 years of experience in automation testing. Passionate about user experience and prioritizing customer satisfaction with a quality-driven approach. Strong knowledge of programming languages such as Java,JavaScript and Typescript. Passionate about end-to-end tests for frontend/backend applications, with a strong command of OOPS concepts. Familiarity with CI/CD practices and deployment automation tools like Github. Knowledge of any of performance Testing Tools (Jmeter / K6 / Loadrunner / Gatling ) Excellent problem-solving and debugging skills. Work closely with the product management and engineering teams to ensure high-quality software You have a strong understanding of HTTP, its methods, authentication and authorization mechanisms, caching, cookies Ability to debug tests in different environments like Github Actions or Jenkins Nice to have Experience with test automation frameworks like Playwright and Cypress. Experience writing automated tests for mobile applications (iOS/Android) using Appium is a plus. Familiar with monitoring tools like Datadog, Logrocket Show more Show less

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. What will you do? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays. Drive the design, development, and enhancement of core features and functionalities of our observability platform, leveraging cutting-edge technologies to deliver scalable and reliable solutions Act as a subject matter expert, guiding and mentoring a team of talented software engineers to achieve technical excellence and deliver high-quality code Collaborate with cross-functional teams to design and implement robust, scalable, and efficient systems that meet the demands of our growing customer base Stay ahead of industry trends and emerging technologies, constantly researching and experimenting with innovative solutions to enhance our observability platform Work closely with product managers, designers, and stakeholders to translate business requirements into technical solutions, advocating for best practices and promoting a collaborative work environment Be proactive in identifying and addressing performance bottlenecks, applying optimizations, and maintaining the stability and availability of our platform Encourage a culture of continuous learning, improvement, and innovation within the engineering team, sharing knowledge and promoting professional growth You should apply if 6+ years of experience in backend, DevOps, or platform engineering roles. Proficient in one or more of: Go, Python, Java, Rust . Solid understanding of data structures , algorithms, and system design patterns. Experience with distributed systems , microservices, messaging queues (e.g., Kafka, RabbitMQ). Hands-on experience with cloud platforms like AWS, GCP, or Azure. Deep understanding of Linux internals , networking concepts, and containerization (e.g., Docker, Kubernetes). Familiarity with CI/CD pipelines and tools like GitHub Actions, Jenkins, or ArgoCD. Strong grip on monitoring & observability tools: Prometheus, Grafana, Datadog , or equivalent. Experience with Infrastructure as Code (Terraform, Pulumi). Proficiency with Git , version control workflows, and collaborative development tools. Strong debugging skills and ability to analyze logs, metrics, and traces to identify root causes of issues. Good to Have Experience with service mesh (e.g., Istio, Linkerd), API gateways , and load balancing strategies. Knowledge of SRE principles , incident response, and on-call practices. Familiarity with performance profiling tools (pprof, perf, flame graphs, etc.). Exposure to secrets management (e.g., Vault, AWS Secrets Manager). Why join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays: Impact and ownership : You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best : We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins : Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow : We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance : While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office). Show more Show less

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners India, and super angels like Gokul Rajaram, Girish Mathrubootham, and Clark Valberg, etc. Profile Overview We’re looking for a sharp, systems-minded Marketing Ops Manager who thrives at the intersection of data, automation, tools, and GTM velocity. You’ll be the ops backbone behind our demand engine, building scalable systems, connecting the dots between tools, and helping us move fast without breaking things (at least not the important ones). You’re not just someone who knows how to use HubSpot or Salesforce—you’re the person who asks why, who’s always testing the next tool (before it blows up on LinkedIn), and who finds elegant ways to bring structure to chaos. You’ll work closely with our growth, demand-gen, and rev-ops teams to power smarter targeting, cleaner pipelines, and smoother campaigns. This isn’t a checkbox role. We want someone who sees around corners, loves building systems that scale, and believes great ops is a growth lever—not just backend support. You’ll own the full lifecycle of a lead from acquisition to re-engagement and help design programs that wake up dormant leads and move them forward. You’ll also be responsible for implementing high-impact initiatives like database clean-up, lead scoring frameworks, and multi-touch nurture strategies You’ll play a key role in our AI and automation journey bringing an AI-first mindset to the way we evaluate tools, automate campaigns, and optimize processes. What you’ll do Own and evolve marketing operations and lifecycle marketing to support a fast-moving demand gen and outbound motion Manage and optimize the GTM tech stack (HubSpot, Salesforce, Clay, Bluebirds, Apollo, etc.) while continuously scouting new AI powered tools to improve workflows Build and maintain lead scoring models, lifecycle stages, and multi-step nurture workflows to drive consistent funnel progression Design and execute personalized nurture programs with persona-level segmentation and high email deliverability Develop and execute re-engagement strategies for dormant or cold leads through automated sequences, AI-assisted personalization, and intelligent segmentation Collaborate with the growth team to support structured experiments and improve top-of-funnel efficiency Run funnel analyses (happy paths, drop-offs, CAC, ROI) and surface actionable insights for better campaign and conversion outcomes Partner with sales, demand gen, and RevOps to align on signals, hand-offs, and pipeline priorities Lead initiatives such as database clean-up, enrichment, segmentation, and CRM governance to improve marketing data quality Document best practices and create scalable playbooks for campaign execution and lead management What we’re looking for 4–6 years of experience in marketing operations or demand generation in B2B SaaS Hands-on with tools like HubSpot, Salesforce, Clay, Bluebirds, Apollo, and ZoomInfo, with a mindset for exploring and adopting new platforms A passion for AI and automation, with a track record (or strong interest) in using emerging tools to boost performance and reduce manual work. Proven ability to build and optimize lead scoring models, lifecycle stages, and outbound signal systems Experience with campaign automation, leveraging intent data, and measuring funnel performance Strong analytical thinking with the ability to extract insights that guide decisions and drive marketing effectiveness Process-driven, with a bias for improving efficiency, maintaining hygiene, and scaling systems Collaborative, clear communicator who works well with sales, RevOps, and marketing stakeholders Thrives in fast-moving environments that value experimentation, iteration, and continuous improvement Why join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays: Impact and ownership : You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best : We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins : Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow : We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance : While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office). Show more Show less