About Rocketlane Rocketlane helps teams elevate the client delivery experience-for both internal teams and their customers. Since our product launch in June 2021, we’ve become the #1 highest-rated platform on G2 for Client Onboarding and #2 for PSA, trusted by 400+ customers worldwide. Founded in 2020 by Srikrishnan Ganesan , Vignesh Girishankar , and Deepak Balu (the team behind Konotor, relaunched as FreshChat and acquired by Freshworks). HQ in Chennai, India, with a US office in Lehi, Utah. 100+ team members and growing fast. 64% ARR from top 75 customers, 3.2X ARR growth in 2022, and ~33% of new ARR this year are multi-year contracts. Serving teams ranging from 5 to 1000+ members, with 94k+ MRR in multi-year contracts signed all time. Recognized as a market leader since launch, Rocketlane is redefining client onboarding and professional services automation with a fun, fast-paced culture. Role Overview We’re looking for a dynamic Professional Services Leader who combines deep expertise in services and product, can drive maturity in service engagements, and inspire teams. You’ll be the go-to leader for customers and internal teams, diving deep into technology and product to solve problems and deliver exceptional outcomes. What will you do ? Own and drive the 12- and 24-month strategic roadmap for post-sales success, aligned with Rocketlane’s ARR and growth objectives. Lead and scale the Professional Services function , ensuring world-class delivery across onboarding, implementation, support, and customer success. Inspire, mentor, and grow a high-performing team (currently 10+ members), fostering a culture of ownership, innovation, and continuous improvement. Design and execute scalable service delivery models tailored for SMB, mid-market, and enterprise segments—balancing automation with high-touch engagement. Develop and operationalize best-in-class playbooks and processes , covering scoping, scheduling, staffing, budgeting, tooling, and integration to ensure predictable outcomes. Create strategic service packages (implementation, migration, consulting) that drive confidence, set clear expectations, and position Rocketlane as a preferred partner. Be the executive point of escalation for complex customer challenges, ensuring swift resolution and successful project go-lives. Build deep, trusted relationships with key customers , acting as a strategic advisor and championing their long-term success. Define and track success metrics —time-to-value, adoption, CSAT, NPS, and customer health—driving accountability and continuous improvement. Collaborate closely with Sales, Product, Engineering, and Marketing to influence roadmap decisions, align GTM strategies, and enhance the overall customer experience. Own and manage the post-sales org budget , making data-driven decisions to optimize performance and resource allocation. Represent Rocketlane externally at customer events and industry forums, strengthening our brand as a leader in customer onboarding and professional services. You should apply if 15+ years in professional services, customer success, or product roles within SaaS or tech or start-up companies. Proven experience leading teams and driving maturity in service engagements. Strong technical aptitude and curiosity, comfortable diving deep into product and technology. Excellent communication and relationship building skills, able to engage with C-level executives and customers globally. A natural leader who inspires teams and thrives in a fast-growing, evolving environment. Experience with PSA tools, onboarding platforms, or SaaS implementations is a plus. Why join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays: Impact and ownership : You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best : We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins : Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow : We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance : While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office). Show more Show less

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation . Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industrie s. We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partne rs. What will you do? Sales Process Optimiz a tion:Design, implement, and refine sales processes / workflows to improve team effici ency.Ensure alignment between sales and marketing processes to optimize lead flow.Develop, document, and share best practices for running specific campaigns, rules of engagement etc.Data Analysis and Repo r ting:Track key sales metrics across segments (e.g., pipeline health, win rates, conversion ra tes).Create and present sales performance dashboards for leader ship.Provide actionable insights to improve sales strategies and forecas ting.CRM and Sales Tools Manag e ment:Administer and optimize CRM (e.g., Salesforce, HubS pot).Evaluate, implement, and integrate sales tools to enhance producti vity. Sales Planning and Implemen t ation:Develop and implement annual operating plans, including sales quotas and and territory assign ments.Support the design and execution of territory plans for optimal coverage and revenue gener ation.Monitor and manage pipeline health across sales segments and assist with accurate revenue foreca sting.Assist in revenue forecasting to ensure predictable g rowth.Design and manage incentive compensation programs to drive sales perfor mance. You should a pply if 1-3 years of experience in problem solving, and applying structured thinking in a consulting role or in any other analyst/operation s roles.Prior experience in sales, or operations in a B2B SaaS company is a plus, not a requ irement.Strong analytical skills and ability to work with data is a strong requirement for th is role.Excellent written and verbal communication skills, with the ability to collaborate effectively and manage stakeholder expectations across teams is a mu st-have.Excellent problem-solving skills, a proactive mindset, and hands-on approach to cha llenges.High attention to detail with the ability to manage multiple priorities in a fast-paced envi ronment.Familiarity with CRM and sales support tools (e.g., Hubspot, Salesforce, Avoma, Outreach etc.) is a gre at plus.Experience with tools like Tableau, Looker, or Power BI is a nice- to-have. Why join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward t o Mondays:Impact and ownership: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make th em happen.Work wit h the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.Cele brate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebr ating big.Lear n and grow: We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tol erate it).Flexibility a nd balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside th e office). Show more Show less

About the Company At Rocketlane, we prioritize implementing automated testing throughout our release cycles. Iteratively releasing features to the customer is important. Maintaining this pace while ensuring the software is delivered with quality is equally important. As an SDET at Rocketlane, you'll have many responsibilities. You'll create and execute automated test suites, develop new methods for testing UI components, and utilize the latest testing technologies to optimize software performance. If you're passionate about pushing the limits of SDET and contributing to the creation of reliable software, we want to hear from you. Join us and play a vital role in shaping the future of SaaS through meticulous testing and quality assurance practices! Responsibilities Designing, developing, and executing automated test scripts to ensure the quality of our software products Collaborating with the development team to identify and fix any defects or bugs in the code Participating in the design and implementation of test plans, test cases, and test data Writing automated test cases in Playwright and Karate Qualification 1-4 years of experience in automation testing. Passionate about user experience and prioritizing customer satisfaction with a quality-driven approach. Strong knowledge of programming languages such as Java,JavaScript and Typescript. Passionate about end-to-end tests for frontend/backend applications, with a strong command of OOPS concepts. Familiarity with CI/CD practices and deployment automation tools like Github. Knowledge of any of performance Testing Tools (Jmeter / K6 / Loadrunner / Gatling ) Excellent problem-solving and debugging skills. Work closely with the product management and engineering teams to ensure high-quality software You have a strong understanding of HTTP, its methods, authentication and authorization mechanisms, caching, cookies Ability to debug tests in different environments like Github Actions or Jenkins Nice to have Experience with test automation frameworks like Playwright and Cypress. Experience writing automated tests for mobile applications (iOS/Android) using Appium is a plus. Familiar with monitoring tools like Datadog, Logrocket Show more Show less

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. What will you do? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays. Drive the design, development, and enhancement of core features and functionalities of our observability platform, leveraging cutting-edge technologies to deliver scalable and reliable solutions Act as a subject matter expert, guiding and mentoring a team of talented software engineers to achieve technical excellence and deliver high-quality code Collaborate with cross-functional teams to design and implement robust, scalable, and efficient systems that meet the demands of our growing customer base Stay ahead of industry trends and emerging technologies, constantly researching and experimenting with innovative solutions to enhance our observability platform Work closely with product managers, designers, and stakeholders to translate business requirements into technical solutions, advocating for best practices and promoting a collaborative work environment Be proactive in identifying and addressing performance bottlenecks, applying optimizations, and maintaining the stability and availability of our platform Encourage a culture of continuous learning, improvement, and innovation within the engineering team, sharing knowledge and promoting professional growth You should apply if 6+ years of experience in backend, DevOps, or platform engineering roles. Proficient in one or more of: Go, Python, Java, Rust . Solid understanding of data structures , algorithms, and system design patterns. Experience with distributed systems , microservices, messaging queues (e.g., Kafka, RabbitMQ). Hands-on experience with cloud platforms like AWS, GCP, or Azure. Deep understanding of Linux internals , networking concepts, and containerization (e.g., Docker, Kubernetes). Familiarity with CI/CD pipelines and tools like GitHub Actions, Jenkins, or ArgoCD. Strong grip on monitoring & observability tools: Prometheus, Grafana, Datadog , or equivalent. Experience with Infrastructure as Code (Terraform, Pulumi). Proficiency with Git , version control workflows, and collaborative development tools. Strong debugging skills and ability to analyze logs, metrics, and traces to identify root causes of issues. Good to Have Experience with service mesh (e.g., Istio, Linkerd), API gateways , and load balancing strategies. Knowledge of SRE principles , incident response, and on-call practices. Familiarity with performance profiling tools (pprof, perf, flame graphs, etc.). Exposure to secrets management (e.g., Vault, AWS Secrets Manager). Why join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays: Impact and ownership : You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best : We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins : Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow : We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance : While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office). Show more Show less

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners India, and super angels like Gokul Rajaram, Girish Mathrubootham, and Clark Valberg, etc. Profile Overview We’re looking for a sharp, systems-minded Marketing Ops Manager who thrives at the intersection of data, automation, tools, and GTM velocity. You’ll be the ops backbone behind our demand engine, building scalable systems, connecting the dots between tools, and helping us move fast without breaking things (at least not the important ones). You’re not just someone who knows how to use HubSpot or Salesforce—you’re the person who asks why, who’s always testing the next tool (before it blows up on LinkedIn), and who finds elegant ways to bring structure to chaos. You’ll work closely with our growth, demand-gen, and rev-ops teams to power smarter targeting, cleaner pipelines, and smoother campaigns. This isn’t a checkbox role. We want someone who sees around corners, loves building systems that scale, and believes great ops is a growth lever—not just backend support. You’ll own the full lifecycle of a lead from acquisition to re-engagement and help design programs that wake up dormant leads and move them forward. You’ll also be responsible for implementing high-impact initiatives like database clean-up, lead scoring frameworks, and multi-touch nurture strategies You’ll play a key role in our AI and automation journey bringing an AI-first mindset to the way we evaluate tools, automate campaigns, and optimize processes. What you’ll do Own and evolve marketing operations and lifecycle marketing to support a fast-moving demand gen and outbound motion Manage and optimize the GTM tech stack (HubSpot, Salesforce, Clay, Bluebirds, Apollo, etc.) while continuously scouting new AI powered tools to improve workflows Build and maintain lead scoring models, lifecycle stages, and multi-step nurture workflows to drive consistent funnel progression Design and execute personalized nurture programs with persona-level segmentation and high email deliverability Develop and execute re-engagement strategies for dormant or cold leads through automated sequences, AI-assisted personalization, and intelligent segmentation Collaborate with the growth team to support structured experiments and improve top-of-funnel efficiency Run funnel analyses (happy paths, drop-offs, CAC, ROI) and surface actionable insights for better campaign and conversion outcomes Partner with sales, demand gen, and RevOps to align on signals, hand-offs, and pipeline priorities Lead initiatives such as database clean-up, enrichment, segmentation, and CRM governance to improve marketing data quality Document best practices and create scalable playbooks for campaign execution and lead management What we’re looking for 4–6 years of experience in marketing operations or demand generation in B2B SaaS Hands-on with tools like HubSpot, Salesforce, Clay, Bluebirds, Apollo, and ZoomInfo, with a mindset for exploring and adopting new platforms A passion for AI and automation, with a track record (or strong interest) in using emerging tools to boost performance and reduce manual work. Proven ability to build and optimize lead scoring models, lifecycle stages, and outbound signal systems Experience with campaign automation, leveraging intent data, and measuring funnel performance Strong analytical thinking with the ability to extract insights that guide decisions and drive marketing effectiveness Process-driven, with a bias for improving efficiency, maintaining hygiene, and scaling systems Collaborative, clear communicator who works well with sales, RevOps, and marketing stakeholders Thrives in fast-moving environments that value experimentation, iteration, and continuous improvement Why join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays: Impact and ownership : You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best : We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins : Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow : We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance : While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office). Show more Show less

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation, Our missionTo empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects?reducing chaos and boosting customer satisfaction across industries, Were a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners India, and super angels like Gokul Rajaram, Girish Mathrubootham, and Clark Valberg, etc Profile Overview Were looking for a sharp, systems-minded Marketing Ops Manager who thrives at the intersection of data, automation, tools, and GTM velocity, Youll be the ops backbone behind our demand engine, building scalable systems, connecting the dots between tools, and helping us move fast without breaking things (at least not the important ones) Youre not just someone who knows how to use HubSpot or Salesforce?youre the person who asks why, whos always testing the next tool (before it blows up on LinkedIn), and who finds elegant ways to bring structure to chaos, Youll work closely with our growth, demand-gen, and rev-ops teams to power smarter targeting, cleaner pipelines, and smoother campaigns This isnt a checkbox role We want someone who sees around corners, loves building systems that scale, and believes great ops is a growth lever?not just backend support Youll own the full lifecycle of a lead from acquisition to re-engagement and help design programs that wake up dormant leads and move them forward Youll also be responsible for implementing high-impact initiatives like database clean-up, lead scoring frameworks, and multi-touch nurture strategies Youll play a key role in our AI and automation journey bringing an AI-first mindset to the way we evaluate tools, automate campaigns, and optimize processes, What youll do Own and evolve marketing operations and lifecycle marketing to support a fast-moving demand gen and outbound motion Manage and optimize the GTM tech stack (HubSpot, Salesforce, Clay, Bluebirds, Apollo, etc ) while continuously scouting new AI powered tools to improve workflows Build and maintain lead scoring models, lifecycle stages, and multi-step nurture workflows to drive consistent funnel progression Design and execute personalized nurture programs with persona-level segmentation and high email deliverability Develop and execute re-engagement strategies for dormant or cold leads through automated sequences, AI-assisted personalization, and intelligent segmentation Collaborate with the growth team to support structured experiments and improve top-of-funnel efficiency Run funnel analyses (happy paths, drop-offs, CAC, ROI) and surface actionable insights for better campaign and conversion outcomes Partner with sales, demand gen, and RevOps to align on signals, hand-offs, and pipeline priorities Lead initiatives such as database clean-up, enrichment, segmentation, and CRM governance to improve marketing data quality Document best practices and create scalable playbooks for campaign execution and lead management What were looking for 46 years of experience in marketing operations or demand generation in B2B SaaS Hands-on with tools like HubSpot, Salesforce, Clay, Bluebirds, Apollo, and ZoomInfo, with a mindset for exploring and adopting new platforms A passion for AI and automation, with a track record (or strong interest) in using emerging tools to boost performance and reduce manual work, Proven ability to build and optimize lead scoring models, lifecycle stages, and outbound signal systems Experience with campaign automation, leveraging intent data, and measuring funnel performance Strong analytical thinking with the ability to extract insights that guide decisions and drive marketing effectiveness Process-driven, with a bias for improving efficiency, maintaining hygiene, and scaling systems Collaborative, clear communicator who works well with sales, RevOps, and marketing stakeholders Thrives in fast-moving environments that value experimentation, iteration, and continuous improvement Why join us At Rocketlane, were all about building a great product and a great place to work Heres why youll actually look forward to Mondays: Impact and ownership: You wont just be another cog in the machine; here, youre more like a turbocharged engine part Bring your ideas, make them happen, Work with the best: Were a team of passionate, quirky, and ridiculously talented people Come for the work, stay for the memes, Celebrate wins: Whether were hitting major milestones or celebrating new funding, we like to mix it up From rap videos to team outings, we believe in celebrating big, Learn and grow: Were all about learning?and were not just talking about the latest SaaS trends Youll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it), Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm Thats why we offer flexibility around hours?so you can bring your best energy, whether youre an early bird or a night owl Pajamas optional (at least outside the office),

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation, Our missionTo empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects?reducing chaos and boosting customer satisfaction across industries, Were a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners, What will you do At Rocketlane, were all about building a great product and a great place to work Heres why youll actually look forward to Mondays, Drive the design, development, and enhancement of core features and functionalities of our observability platform, leveraging cutting-edge technologies to deliver scalable and reliable solutions Act as a subject matter expert, guiding and mentoring a team of talented software engineers to achieve technical excellence and deliver high-quality code Collaborate with cross-functional teams to design and implement robust, scalable, and efficient systems that meet the demands of our growing customer base Stay ahead of industry trends and emerging technologies, constantly researching and experimenting with innovative solutions to enhance our observability platform Work closely with product managers, designers, and stakeholders to translate business requirements into technical solutions, advocating for best practices and promoting a collaborative work environment Be proactive in identifying and addressing performance bottlenecks, applying optimizations, and maintaining the stability and availability of our platform Encourage a culture of continuous learning, improvement, and innovation within the engineering team, sharing knowledge and promoting professional growth You should apply if 6+ years of experience in backend, DevOps, or platform engineering roles, Proficient in one or more of: Go, Python, Java, Rust, Solid understanding of data structures, algorithms, and system design patterns, Experience with distributed systems, microservices, messaging queues (e-g , Kafka, RabbitMQ), Hands-on experience with cloud platforms like AWS, GCP, or Azure, Deep understanding of Linux internals, networking concepts, and containerization (e-g , Docker, Kubernetes), Familiarity with CI/CD pipelines and tools like GitHub Actions, Jenkins, or ArgoCD, Strong grip on monitoring & observability tools: Prometheus, Grafana, Datadog, or equivalent, Experience with Infrastructure as Code (Terraform, Pulumi), Proficiency with Git, version control workflows, and collaborative development tools, Strong debugging skills and ability to analyze logs, metrics, and traces to identify root causes of issues, Good to Have Experience with service mesh (e-g , Istio, Linkerd), API gateways, and load balancing strategies, Knowledge of SRE principles, incident response, and on-call practices, Familiarity with performance profiling tools (pprof, perf, flame graphs, etc ), Exposure to secrets management (e-g , Vault, AWS Secrets Manager), Why join us At Rocketlane, were all about building a great product and a great place to work Heres why youll actually look forward to Mondays: Impact and ownership: You wont just be another cog in the machine; here, youre more like a turbocharged engine part Bring your ideas, make them happen, Work with the best: Were a team of passionate, quirky, and ridiculously talented people Come for the work, stay for the memes, Celebrate wins: Whether were hitting major milestones or celebrating new funding, we like to mix it up From rap videos to team outings, we believe in celebrating big, Learn and grow: Were all about learning?and were not just talking about the latest SaaS trends Youll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it), Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm Thats why we offer flexibility around hours?so you can bring your best energy, whether youre an early bird or a night owl Pajamas optional (at least outside the office),

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. Profile Overview This is a generalist role—it offers variety, ownership, and the opportunity to work on impactful projects across the organization. Over time, you’ll grow into a specialist or take the lead in a function or business unit. Your biggest strength here will be the context you build—access to founders, leaders, and data will give you a clear view of what matters most at Rocketlane. Your job is to use that context to figure out what’s critical and work with the right people to get it done. You’ll learn quickly and work with second-time founders and leaders who’ve scaled teams at LinkedIn, Zoom, and Klaviyo—all while being part of a high-performing team that’s driven to solve hard problems. What will you do? Work on high-impact programs across people, product, and GTM, driving initiatives from start to finish with the leadership team. Bridge gaps between teams to ensure alignment and smooth execution of critical projects. Identify opportunities for growth, proactively address areas for improvement, and take the lead in implementing solutions. Analyze data to uncover actionable insights and provide clear recommendations to support leadership decision-making. Work with the CEO and other leaders to collate information, prepare board decks, finance reports, and other reports. Build efficient workflows and automations to improve processes and scale operations. Take ownership of challenges, resolve them for the long term, and ensure continuous improvement. Define success metrics for your initiatives and consistently track progress to ensure results are achieved. You should apply if? You have 4 to 7 years of experience in consulting, project management, strategy, or similar roles, and you’re ready to take on bigger challenges. You’re resourceful, figure things out quickly, and know how to execute without much hand-holding. You work with urgency, solve problems effectively, and prioritize ruthlessly to focus on what matters most. You communicate clearly and concisely—whether with team members or senior leaders, you deliver your message with precision. You’re comfortable analyzing data, identifying patterns, and turning insights into actionable plans. Experience in SaaS or tech is a bonus but not required. You are based in Chennai or willing to relocate and work from our office. Why join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays: Impact and ownership : You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best : We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins : Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow : We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance : While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.tners India, and super angels like Gokul Rajaram, Girish Mathrubootham, and Clark Valberg, etc. What will you do? Own and manage customer relationships from the point of sale through successful implementation Be a Rocketlane platform domain expert and set up customers for immediate success Work with sales, product, and support teams to ensure that each piece of the journey promotes a “customer first” environment at all times Be result-oriented and data-driven to actively track usage of the platform and drive ROI for customers. Analyze and showcase customer data to improve the user experience. Prepare videos, emails and phone calls to ensure that customers are supported during the onboarding and implementation process Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process. Work closely with customers and their tech teams to fully integrate Rocketlane into their tech stack. Train customers in software platform basics and provide progressive guidance throughout the implementation and go-live process. Track and hit key implementation milestones and reduce roadblocks throughout the process Improving product or service adoption by educating users about the product best practices Ensure faster, smoother customer adoption and use of the Rocketlane platform and effectively showcase the ROI and time-to-value to the customers Flexible to work in the US timings. You should apply if You have 2+ years of experience in a customer-facing role at a SaaS company , preferably in implementations, onboarding, or technical consulting. You have hands-on experience or exposure to REST APIs and have worked on custom integrations between SaaS platforms and third-party tools. You bring strong organizational and analytical skills , with a sharp eye for detail. You are a critical thinker with a proven ability to solve complex problems, and you're comfortable learning new technologies quickly. You have a customer-first mindset and are passionate about building long-term customer loyalty. You possess excellent written and verbal communication skills and can clearly explain technical concepts to both technical and non-technical audiences. You listen actively, empathize with customers , and are motivated to deliver outcomes that matter. You’ve demonstrated strong product and consumer thinking throughout your career, balancing user needs with business goals. Experience with CRM, ERP, project management, or fintech platforms is a strong plus. Why join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays: Impact and ownership : You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best : We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins : Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow : We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance : While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office)

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of close 200 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. Role Overview We’re looking for a dynamic Professional Services Leader who combines deep expertise in services and product, can drive maturity in service engagements, and inspire teams. You’ll be the go-to leader for customers and internal teams, diving deep into technology and product to solve problems and deliver exceptional outcomes. What will you do ? Own and drive the 12- and 24-month strategic roadmap for post-sales success, aligned with Rocketlane’s ARR and growth objectives. Lead and scale the Professional Services function , ensuring world-class delivery across onboarding, implementation, support, and customer success. Inspire, mentor, and grow a high-performing team (currently 10+ members), fostering a culture of ownership, innovation, and continuous improvement. Design and execute scalable service delivery models tailored for SMB, mid-market, and enterprise segments—balancing automation with high-touch engagement. Develop and operationalize best-in-class playbooks and processes , covering scoping, scheduling, staffing, budgeting, tooling, and integration to ensure predictable outcomes. Create strategic service packages (implementation, migration, consulting) that drive confidence, set clear expectations, and position Rocketlane as a preferred partner. Be the executive point of escalation for complex customer challenges, ensuring swift resolution and successful project go-lives. Build deep, trusted relationships with key customers , acting as a strategic advisor and championing their long-term success. Define and track success metrics —time-to-value, adoption, CSAT, NPS, and customer health—driving accountability and continuous improvement. Collaborate closely with Sales, Product, Engineering, and Marketing to influence roadmap decisions, align GTM strategies, and enhance the overall customer experience. Own and manage the post-sales org budget , making data-driven decisions to optimize performance and resource allocation. Represent Rocketlane externally at customer events and industry forums, strengthening our brand as a leader in customer onboarding and professional services. You should apply if 15+ years in professional services, customer success, or product roles within SaaS or tech or start-up companies. Proven experience leading teams and driving maturity in service engagements. Strong technical aptitude and curiosity, comfortable diving deep into product and technology. Excellent communication and relationship building skills, able to engage with C-level executives and customers globally. A natural leader who inspires teams and thrives in a fast-growing, evolving environment. Experience with PSA tools, onboarding platforms, or SaaS implementations is a plus. Why join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays: Impact and ownership : You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best : We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins : Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow : We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance : While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects, reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 200 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners India, and super angels like Gokul Rajaram, Girish Mathrubootham, and Clark Valberg, etc. Profile Overview: We’re hiring for a Sales Ops (Sales Tech) role to strengthen the systems behind how we sell at Rocketlane. You’ll be in charge of the tools, workflows, and processes that help our sales team move faster and close better. That means building workflows, automating repetitive tasks, managing access, and making sure everything works smoothly across the funnel. You’ll work directly with Sales, RevOps, and Growth to keep things clean, efficient, and aligned. This role is for someone who spots what’s broken, fixes it without drama, and keeps improving the engine week after week. You think in systems, care about clean data, and want to free up sales reps to focus on selling. What You’ll Do Own our CRM (HubSpot and Salesforce) including workflows, field logic, automations, lead routing, access controls, and hygiene Manage the broader sales tech stack including Gong, RevenueHero, PandaDoc, and other sales tools. Design and implement scalable workflows and automations across the sales funnel to improve win rates and rep efficiency Work closely with Outbound Ops, and Marketing Ops to align systems, share knowledge, and streamline handoffs. Lead tool evaluations, run POCs, and experiment with automation to improve key stages of the deal cycle. Drive onboarding, documentation, and training for new tools and processes, ensuring adoption and ease of use. Set up structured feedback loops with sales pods to surface issues, prioritise improvements, and troubleshoot friction. Monitor tool usage, track performance, and proactively recommend fixes or enhancements to the stack What We’re Looking For 3 to 7 years of experience in Sales Ops, RevOps, or similar roles. Comfortable working with CRMs like HubSpot or Salesforce and setting up workflows, automations, and managing access. Hands-on experience on Gong, RevenueHero, and PandaDoc or similar tools You think in systems, spot messy processes, and enjoy simplifying them. You care about clean data and clear documentation You’re curious about automation and always looking for ways to help sellers focus on high-impact work You take ownership, move fast, and communicate clearly with sales reps, leadership, and cross-functional teams. Why join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays: Impact and ownership : You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best : We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins : Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow : We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance : While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation .Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects, reducing chaos and boosting customer satisfaction across industries .We’re a close-knit team of over 200 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners India, and super angels like Gokul Rajaram, Girish Mathrubootham, and Clark Valberg, etc . Profile Overvie w: We’re hiring for a Sales Ops (Sales Analytics) role to drive visibility, performance insights, and sales strategy at Rocketla ne.You’ll be the go-to person for all things sales data—tracking pipeline health, identifying gaps, running programs, and powering board-ready reporti ng.This role is perfect for someone who loves working with numbers, telling stories through data, and proactively solving problems before they surface. You’ll collaborate closely with Sales leaders, RevOps, and Growth to make sure the revenue engine is running on data, not gut fe el. What You’l l Do Build dashboards and reporting for pipeline, forecast accuracy, conversion metrics, activity tracking, and moreAnalyze trends in deal velocity, win rates, funnel leakage, and rep product ivityRun QBRs and sales performance reviews—own the data behind the storyDeep dive into sales metrics to identify growth levers and areas of fri ctionTrack effectiveness of outbound campaigns, intent programs, and GTM experi mentsCollaborate with Sales and Marketing to define KPIs and track campaig n ROISupport territory and quota planning with historical data and scenario m odelsPackage insights and recommendations into decks for Sales leadership and exec re viewsBuild structured cadences for reviewing data and driving a ctionBe the voice of data in Sales leadership discus sionsPartner with RevOps to maintain CRM hygiene, improve hand-offs, and ensure alignment across sy stems What We’re Looki ng For 2 to 6 years of experience in Sales Ops, Analytics, or GTM OpsProficient in BI tools (e.g., Looker, Tableau, Google Data Studio), spreadsheets, and CRM re portingSharp analytical thinking—you’re equally strong with SQL as with storytelling throu gh dataStrong attention to detail—you catch the weird decimal before anyone el se doesComfortable working directly with Sales and leadership to surface insights and influence de cisionsHigh ownership and bias for action—you don’t just report numbers, you drive o utcomesBonus: Experience supporting sales planning, forecasting, or m odeling Why join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays:Impact and ownership: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make the m happen.Work with the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for t he memes.Celeb rate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From r ap videos to team outings, we believe in celebra ting big.Learn and grow: We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tole rate it).Flexibility an d balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. What will you do? Process Optimization and Best Practices : Identify inefficiencies in customer-facing processes and implement solutions to reduce time-to-value. Create and maintain playbooks for handling customer queries and escalations. Develop, document, and share best practices for running NPS campaigns, customer advocacy programs, nurture, onboarding, QBRs/EBRs etc. Maintain an up-to-date knowledge base for internal and customer use. Document FAQs, troubleshooting steps, and operational workflows. Customer Insights and Analytics : Track key customer metrics by segments (e.g., NPS, churn, engagement, renewals, expansions). Generate insights from customer data to drive retention, expansion and upsell opportunities Support Enablement : Optimize tools like Hubspot, Zendesk, Intercom, or Freshdesk for customer support workflows. Liaise with product and engineering teams to resolve customer issues quickly. Work with marketing on customer education and advocacy programs. You should apply if 2-4 years of experience in problem solving, and applying structured thinking, in a consulting role or in any other analyst/operations roles. Prior experience in customer success, support, or operations in a B2B SaaS company is a plus, not a requirement. Strong analytical skills and ability to work with data is a strong requirement for this role. Knowledge of SQL or BI tools for customer data analysis is a plus. Excellent problem-solving skills, a proactive mindset, and hands-on approach to challenges. High attention to detail with the ability to manage multiple priorities in a fast-paced environment. Good written and verbal communication skills, with the ability to collaborate effectively across teams. Tech savviness, and comfort with CRM and customer support tools (e.g., Hubspot, Salesforce, Zendesk, Intercom). Experience with customer engagement platforms like Gainsight is a nice-to-have Why join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays: Impact and ownership : You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best : We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins : Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow : We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance : While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partne rs. What will you d o ? Drive opportunities through the entire sales cycle from pipeline generation through to close and deliver against your net-new revenue targets. Responsible for the end-to-end sales cycle for prospective mid-market customers, building strong relationships with customer champions and economic buyers. Daily activities will include prospecting, qualifying, discovery, value-selling, forecasting, and executing sales opportunities to achieve revenue targets. Provide timely and accurate forecasts with clear visibility on sales performance while maintaining excellent CRM hygiene. Work with an extended GTM team (BDRs, Pre-Sales, Onboarding, Customer Success) towards successful outcomes for our customers . You should apply if Have 2+ years of quota carrying sales experience, selling to SMB accountsExperience in a pipeline generation motion and a weekly metrics-based approach that measures key activity and pipeline adds Maintain a proven record of consistently exceeding quotas SaaS based sales experience. Value based sales methodology in line with MEDDPICC. Are proficient in modern sales processes/methodologies Have excellent presence and proven track record to influence and sell at all levels, from individual contributors to C-SuitePossess strong analytical skills with a deep understanding of forecasting & pipeline management. Bonus - Sold to the EK/ EU/ ANZ regionsbefore. Sold non-transactional deals and platforms, which need some amount of solutioning and value selling Why Join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays: Impact and ownership : You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best : We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins : Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow : We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance : While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation . Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industrie s.We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partner s. What will you do ? Drive opportunities through the entire sales cycle from pipeline generation through to close and deliver against your net-new revenue targ ets.Responsible for the end-to-end sales cycle for prospective mid-market customers, building strong relationships with customer champions and economic buy ers.Daily activities will include prospecting, qualifying, discovery, value-selling, forecasting, and executing sales opportunities to achieve revenue targ ets.Provide timely and accurate forecasts with clear visibility on sales performance while maintaining excellent CRM hygi ene.Work with an extended GTM team (BDRs, Pre-Sales, Onboarding, Customer Success) towards successful outcomes for our custom ers. You should app ly if Have 2+ years of quota carrying sales experience, selling to SMB ac countsExperience in a pipeline generation motion and a weekly metrics-based approach that measures key activity and pipelin e addsMaintain a proven record of consistently exceeding quotasSaaS based sales exper ience.Value based sales methodology in line with MED DPICC.Are proficient in modern sales processes/methodo logiesHave excellent presence and proven track record to influence and sell at all levels, from individual contributors to C -SuitePossess strong analytical skills with a deep understanding of forecasting & pipeline manag ement.Bonus - Sold to AMERICAS and Canada regions b efore.Sold non-transactional deals and platforms, which need some amount of solutioning and value s elling Why j oin us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays:Impact and o wnership: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen.Work with the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for th e memes.Celebr ate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it u p. From ra p videos to team outings, we believe in celebrat ing big.Learn and grow: We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least toler ate it).Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fuelled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. What will you do? The Team: Be part of a high-performing and lean product management team. You will be working closely with all three founders. Feature Development: Lead the ideation, design, and implementation of new product features and modules. Own the entire feature lifecycle from ideation to launch. Leverage AI: Drive innovation within our product. Identify opportunities where AI can enhance user experience, streamline processes, and add value to our offerings to set us apart in the market. Customer Feedback: You will get to directly interact with the leadership and the users at some of the most prominent and distinctive SaaS and professional services companies that form the Rocketlane customer base. Gather, analyze, and prioritize customer feedback to continuously refine the product, find new avenues to grow revenue, and enhance user experience. Liaise with Product Marketing: At Rocketlane, we love creativity in marketing and making a splash on social media for new releases. You will develop and execute go-to-market strategies, working with the product marketing team to create compelling product messaging and campaigns. As a product manager at Rocketlane, you get to work closely with every team; product design, engineering, marketing, sales, customer success, and support teams to ensure seamless development, launch, and adoption of product features You should apply if 3-5 years of experience as a Product Manager. Experience in B2B SaaS or early-stage companies. Strong design sensibility with a user-first mindset. Proven track record of building and shipping products at a rapid pace. A proactive and self-starter mindset, ready to tackle challenges and drive projects forward in a fast-paced startup environment. A strong analytical mindset to interpret data, derive insights, and make informed decisions. Excellent communication and interpersonal skills to work effectively with diverse teams and stakeholders. Why join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays: Impact and ownership : You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best : We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins : Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow : We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance : While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. What will you do ? Drive opportunities through the entire sales cycle from pipeline generation through to close and deliver against your net-new revenue targets. Responsible for the end-to-end sales cycle for prospective mid-market customers, building strong relationships with customer champions and economic buyers. Daily activities will include prospecting, qualifying, discovery, value-selling, forecasting, and executing sales opportunities to achieve revenue targets. Provide timely and accurate forecasts with clear visibility on sales performance while maintaining excellent CRM hygiene. Work with an extended GTM team (BDRs, Pre-Sales, Onboarding, Customer Success) towards successful outcomes for our customers. You should apply if Have 2+ years of quota carrying sales experience, selling to SMB accounts Experience in a pipeline generation motion and a weekly metrics-based approach that measures key activity and pipeline adds Maintain a proven record of consistently exceeding quotas SaaS based sales experience. Value based sales methodology in line with MEDDPICC. Are proficient in modern sales processes/methodologies Have excellent presence and proven track record to influence and sell at all levels, from individual contributors to C-Suite Possess strong analytical skills with a deep understanding of forecasting & pipeline management. Bonus - Sold to AMERICAS and Canada regions before. Sold non-transactional deals and platforms, which need some amount of solutioning and value selling Why join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays: Impact and ownership : You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best : We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins : Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow : We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance : While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of close 200 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. What will you do ?We're looking for a self-motivate d, enthusiasti c, and hands-on enginee r to set up solid DevOps and SRE foundations. If you thrive in a small, high-energy team and want to play a key role in shaping infrastructure and reliability at scale, this is the place for you .We’re looking for a hands-on engineer with 3–6 years of experienc e who has a solid grasp of cloud infrastructur e, a strong foundation in Infrastructure as Code (IaC ), and a keen eye for choosing the right tools for the job. You’ll help design, build, and scale resilient infrastructure for a fast-growing, product-driven team . Design, build, and manage cloud infrastructure using Infrastructure as Code (IaC) tools lik e Terraform, Ansible, Chef, or CloudFormati o n.Champion observability by definin g SLIs, SL Os, and building robus t monitoring, logging, and alerting syste ms using tools lik e Prometheus, Grafa na, and custom telemetr y.Ensur e availability, scalability, and resilien ce of our SaaS platform and platform services in productio n.Proven ability t o improve system observabili ty through th e design and instrumentation of system-level metri cs, enhancing visibility into system health, performance, and bottleneck s.Dive deep into complex system architectur es to solve critical performance and reliability challeng esWork with developers and product teams t o embed NFR (Non-functional Requirement s) into every product and feature releas e.Conduc t root cause analys is and system-level debugging (primarily o n Lin ux ).Build and maintai n CI/CD pipelin es, automating deployments and infrastructure operations across environment s.Scale infrastructure to meet growth needs while optimizing cost and performanc e.Take ownership o f incident response, on-call rotatio ns, and blameless postmortem s.Collaborate cross-functionally to drive technical and architectural decisi onHighl y self-driv en , accountab le, and eager to own initiatives end-to-end. Comfortable working i n startups or small tea ms, where flexibility, speed, and autonomy are key. Stron g communicati on an d cross-team collaborati on skill s. You should apply ifProficient in at least o ne programming langu age — Python, Java, or simil ar.Demonstrated experience wi th performance optimizat io n, latency reduct ion, a nd scaling servi c es.Strong analytical skills f or incident debugg in g, log analy sis, a nd system troubleshoot i ng.Understanding of service-level metr ics (SLIs, SLOs, error budgets) and how to operationalize th em.Experience buildi ng large-scale, distributed, resilient syst e ms.Strong understanding of core infrastructure components such as load balancers, firewalls, and databases — including their internal workings and operational fundamenta ls.Solid understanding of infrastructure cost managem ent — proactively identifies cost drivers, implements optimization strategies, and contributes to cost reduction initiati ves without compromising reliability or performan ce.Familiarity wi th on-call responsibilit ie s, incident managem ent, a nd root cause analy s is.Strong experience wi th Infrastructure as Code (I aC): Terraform, Ansible, Chef, or CloudFormation and other orchestration to olsAbility to deep-dive into third-party or internal library codeba ses to understand internal behavior, debug complex issues, and contribute insights or fixes when need ed.Solid understanding of cloud platfo rms — preferab ly AWS, but Azure or GCP is also acceptab le. Why join us?At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mond ays:Impact and owner ship: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them hap pen.Work with the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the me mes.Celebrate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. F rom rap vi deos to team outings, we believe in celebrating big.Learn and grow: We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).Flexibility and bal ance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the offi ce).

As a highly motivated Technical Account Manager (TAM) at Rocketlane, you will play a crucial role in ensuring our customers" success by leveraging your deep product expertise, technical acumen, and exceptional communication skills. Your primary responsibility will be to drive meaningful customer outcomes by collaborating cross-functionally, addressing complex needs, articulating feature requests, and developing tailored solutions to build long-term partnerships with our customers. Your role as a trusted advisor will involve configuring custom workflows, troubleshooting API integrations, and guiding customers through technical challenges to unlock the full value of Rocketlane's platform. You will be the primary technical point of contact for strategic customers, fostering strong relationships and delivering training sessions to empower them in effectively using Rocketlane. In addition to providing unparalleled guidance and support to customers, you will translate customer needs into actionable feedback for our Product, Engineering, and other internal teams. Your expertise in aligning Rocketlane's solutions with customers" business objectives will be instrumental in maximizing customer adoption and success. Collaboration and mentorship are key aspects of this role, as you will mentor team members to elevate collective performance, lead initiatives for process improvements, and actively drive feedback loops with Product and Engineering teams to enhance Rocketlane's offerings. To excel in this role, you should have 3-5 years of relevant experience in TAM or Product Consulting roles, strong organizational skills, and the ability to manage competing priorities effectively. Your solutioning skills, deep understanding of APIs and SaaS platforms, and excellent communication abilities will be essential in engaging both technical and non-technical audiences. Your negotiation skills, confidence to push back when necessary, and collaborative approach will drive win-win outcomes and strengthen strategic customer relationships.,

Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission is to empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects, reducing chaos and boosting customer satisfaction across industries. We are a close-knit team of close to 200 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. As a Staff Engineer-Frontend at Rocketlane, you will play a pivotal role in defining and shaping our frontend architecture while leading by example as an expert individual contributor. You will work alongside a passionate team of engineers to build pixel-perfect UIs, scalable frontend systems, and delightful user experiences. Your responsibilities will include designing and implementing scalable, performant frontend architectures using React, TypeScript, and modern SPA paradigms. You will also build reusable design systems, component libraries, and tooling that empower speed and consistency. Additionally, you will lead the adoption and integration of Generative AI technologies to enhance frontend experiences and productivity within the product. You will guide the engineering team in evaluating, implementing, and optimizing AI-powered features, ensuring they align with performance, UX, and ethical standards. It will be your responsibility to set the frontend technical vision and guardrails across products and teams, driving engineering excellence by mentoring developers, reviewing code, and enforcing standards and best practices. Collaboration with design and product teams to bring high-fidelity mockups to life with pixel-perfect precision and interactive fluidity is another key aspect of your role. You will engineer seamless real-time collaboration features, live editing tools, spreadsheet interfaces, and more. Continuously monitoring, profiling, and optimizing frontend performance for responsiveness and rendering speed across devices will be crucial. You will eliminate jank, reduce bundle sizes, and build blazing-fast interfaces that scale. Establishing and evolving patterns for state management, component composition, and codebase modularity, as well as championing testability, type safety, accessibility, and developer productivity, are essential parts of the role. Taking complete ownership of major features and architectural decisions, from ideation through delivery and ongoing iteration, and leading by example with hands-on contributions and deep problem-solving skills are also expected. You should apply if you have 10+ years of experience building complex web applications using React, JavaScript/TypeScript, and modern frontend stacks. Expertise in React, proficiency in SPA Frameworks, advanced JavaScript & TypeScript skills, knowledge of HTML, CSS, SASS, performance optimization experience, familiarity with browser APIs & web standards, and experience with build tools are all necessary qualifications for this role. At Rocketlane, we are all about building a great product and a great place to work. Join us for impact and ownership, work with a team of passionate and talented individuals, celebrate wins together, learn and grow in your career, and enjoy flexibility and balance in your work schedule. Whether you're an early bird or a night owl, we offer flexibility around hours to bring your best energy to the table. Pajamas optional (at least outside the office).,