Sales Operations Analyst

Job Description

About Rocketlane Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects, reducing chaos and boosting customer satisfaction across industries. We’re a close-knit team of over 200 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners India, and super angels like Gokul Rajaram, Girish Mathrubootham, and Clark Valberg, etc. Profile Overview: We’re hiring for a Sales Ops (Sales Tech) role to strengthen the systems behind how we sell at Rocketlane. You’ll be in charge of the tools, workflows, and processes that help our sales team move faster and close better. That means building workflows, automating repetitive tasks, managing access, and making sure everything works smoothly across the funnel. You’ll work directly with Sales, RevOps, and Growth to keep things clean, efficient, and aligned. This role is for someone who spots what’s broken, fixes it without drama, and keeps improving the engine week after week. You think in systems, care about clean data, and want to free up sales reps to focus on selling. What You’ll Do Own our CRM (HubSpot and Salesforce) including workflows, field logic, automations, lead routing, access controls, and hygiene Manage the broader sales tech stack including Gong, RevenueHero, PandaDoc, and other sales tools. Design and implement scalable workflows and automations across the sales funnel to improve win rates and rep efficiency Work closely with Outbound Ops, and Marketing Ops to align systems, share knowledge, and streamline handoffs. Lead tool evaluations, run POCs, and experiment with automation to improve key stages of the deal cycle. Drive onboarding, documentation, and training for new tools and processes, ensuring adoption and ease of use. Set up structured feedback loops with sales pods to surface issues, prioritise improvements, and troubleshoot friction. Monitor tool usage, track performance, and proactively recommend fixes or enhancements to the stack What We’re Looking For 3 to 7 years of experience in Sales Ops, RevOps, or similar roles. Comfortable working with CRMs like HubSpot or Salesforce and setting up workflows, automations, and managing access. Hands-on experience on Gong, RevenueHero, and PandaDoc or similar tools You think in systems, spot messy processes, and enjoy simplifying them. You care about clean data and clear documentation You’re curious about automation and always looking for ways to help sellers focus on high-impact work You take ownership, move fast, and communicate clearly with sales reps, leadership, and cross-functional teams. Why join us? At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays: Impact and ownership : You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen. Work with the best : We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes. Celebrate wins : Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big. Learn and grow : We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it). Flexibility and balance : While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).