Technical Account Manager - US TimeZone

As a highly motivated Technical Account Manager (TAM) at Rocketlane, you will play a crucial role in ensuring our customers" success by leveraging your deep product expertise, technical acumen, and exceptional communication skills. Your primary responsibility will be to drive meaningful customer outcomes by collaborating cross-functionally, addressing complex needs, articulating feature requests, and developing tailored solutions to build long-term partnerships with our customers. Your role as a trusted advisor will involve configuring custom workflows, troubleshooting API integrations, and guiding customers through technical challenges to unlock the full value of Rocketlane's platform. You will be the primary technical point of contact for strategic customers, fostering strong relationships and delivering training sessions to empower them in effectively using Rocketlane. In addition to providing unparalleled guidance and support to customers, you will translate customer needs into actionable feedback for our Product, Engineering, and other internal teams. Your expertise in aligning Rocketlane's solutions with customers" business objectives will be instrumental in maximizing customer adoption and success. Collaboration and mentorship are key aspects of this role, as you will mentor team members to elevate collective performance, lead initiatives for process improvements, and actively drive feedback loops with Product and Engineering teams to enhance Rocketlane's offerings. To excel in this role, you should have 3-5 years of relevant experience in TAM or Product Consulting roles, strong organizational skills, and the ability to manage competing priorities effectively. Your solutioning skills, deep understanding of APIs and SaaS platforms, and excellent communication abilities will be essential in engaging both technical and non-technical audiences. Your negotiation skills, confidence to push back when necessary, and collaborative approach will drive win-win outcomes and strengthen strategic customer relationships.,