1267 Customer Success Jobs - Page 27

About the Role: As a Customer Success Analyst at our client's team, you will play a critical role in processing and delivering Identity Verification reports while maintaining effective communication with clients. Your primary responsibility will involve liaising with customers and the Customer Success team to ensure a seamless handling of requests from initiation to final delivery. This full-time onsite position in Indore requires previous experience in customer-facing roles, and local candidates will be given preference. What You'll Do: - Communicate directly with customers to process Identity Verification orders and ensure timely report deliveries. - Manage email queues by acknowledging ne...

As a Program Manager for Renewals & Customer Success at our Bangalore location, you will report to the Director of Renewal & CSX Operations. Your role will involve overseeing programs related to renewals sales enablement, renewals optimization, and customer success initiatives. Your responsibilities will include developing and implementing strategies to increase renewal rates, enhance customer retention, reduce churn, and improve the post-sales customer lifecycle. You will collaborate with various teams including Renewals, Sales, GTM, Customer Success, Product Management, Marketing, and Operations to drive cohesive planning and execution of programs. By setting clear goals, key performance i...

As a Senior Customer Support Staff member, you will leverage your dynamic and extensive experience to excel in this role. Your exceptional communication skills, keen attention to detail, and dedication to delivering outstanding customer experiences will be paramount. Your primary responsibility will be to engage with both external and internal stakeholders effectively, ensuring seamless coordination and exceptional service delivery. In this role, you will play a key mentoring role within the customer support team, providing guidance and support to junior staff members. Moreover, you will be tasked with handling escalated customer inquiries and issues, demonstrating your ability to navigate c...

As the Head of Delivery & Client Onboarding at Locus, you will play a crucial role in leading our global delivery organization to ensure seamless client onboarding, implementation, and successful go-live for enterprise customers, particularly in Western markets such as North America and Europe. Your responsibilities will include establishing and scaling the delivery function, developing enterprise implementation frameworks, managing stakeholder relationships, standardizing operations, and focusing on client satisfaction in Western markets. You will be instrumental in building a high-performing delivery team comprising regional leaders, project managers, solution architects, and onboarding sp...

Role: Presales/Customer Succes Work Mode: Hybrid Exp: 10 to 15 years Desired Skillset: Presales, RFP, Proposals, US Healthcare Key Skill /Skill Specialization: 10-14 years experience in any one or more sub-sectors of Healthcare such as Payers i.e. Health Insurance preferably in the US market as Healthcare Consultant. Navigate complexities and ambiguities with client ask or industry trend to clearly document & present CitiusTech solution & perspective Ability to understand the client Problem statement and strong analytical skills for identifying the possible solution Ability to build professional relationships, a spirit of co-operation, and a flexible approach to work are required Self-motiva...

Responsibilities: - Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client. - Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements. - Draft compelling emails to existing customers, keeping them informed about product updates, offers, and how Upmetrics can benefit their business. - Guide new customers through the platform, ensuring they understand its features and can leverage it effectively. - Actively collect and analyze feedback from clients to drive product improvements. - Work clo...

Role & responsibilities We are seeking a proactive Virtual Customer Success Account Manager (vCSAM) to manage customer relationships, ensure satisfaction, and drive successful service delivery. This role requires strong communication skills, attention to detail, and collaboration with various teams. As a vCSAM, you will leverage your technical expertise, business acumen, and industry perspectives to orchestrate post-sales delivery and support of Microsofts products and services in partnership with primary delivery leads, empowering customers to achieve meaningful business outcomes by accelerating value realization and service utilization. If you are tech-savvy with a passion for Cloud and IT...

Job Title: Customer Success Team(C2H :: contract -to-hire) Mode of work: WFO Pune from Monday to Friday | iMocha , Sangamvadi , Pune Department: Customer Success Team Duration: C2H (contract to hire) About the Role: We are looking for passionate and energetic interns to join our Customer Success team. You will work closely with our customers, internal teams, and leadership to ensure a seamless experience for our clients while learning customer engagement, problem-solving, SaaS operations, and data-driven insights. Required Skills & Qualifications: Any graduates or students pursuing Bachelor's/Masters degrees (Business, IT, Engineering, or related fields)or MBA -HR (Any pass-out year can appl...

Role & responsibilities: • Monitor and Analyze KPIs: Track and analyze key performance indicators such as customer sentiment, engagement scores, and service request completion SLAs. Use data-driven insights to drive customer success strategies and ensure customer satisfaction. • Customer Health Monitoring: Regularly monitor customer health and provide actionable insights based on KPIs to prevent churn, identify risks, and capitalize on opportunities for expansion. • Business Reviews & Check-ins: Conduct regular business reviews and check-in meetings with customers to assess performance, review KPIs, understand customer needs, and align our solutions with their goals. • Proactive Customer Eng...

Role & responsibilities You will work with global and local stakeholders to drive operational excellence within the Order Management team, building a high performing team of end-to-end account coordinators and managers that allows the organization to scale and grow our operational excellence in Localization and Media Services. As an operations leader, you will build on the existing team to drive best account management practices, manage day-to-day operations and on-time delivery of projects. Your knowledge of domain coupled with a structured approach and willingness to adapt to change quickly should strengthen the growing Order Management team. Responsible for holistic account management of ...

About the Role Were hiring a Customer Success Associate to manage and grow SMB accounts using our clients Salesforce-native DevOps platform. This postentry-level role (3-5 years experience) is focused on retention, renewals, and account growth . Youll own customer relationships end-to-end, ensuring adoption, engagement, and expansion. Key Responsibilities Serve as trusted advisor for SMB accounts, driving adoption and retention. Expand accounts via upsell, cross-sell, and land-and-expand strategies. Build relationships with multiple stakeholders, from admins to executives. Deliver product walkthroughs, best practices, and customer enablement. Maintain accurate CRM data, success plans, and ac...

We are looking for a Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, work collaboratively within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients trust. They will rely on you to provide timely and accurate resolutions. Responsibilities - Respond, manage, and resolve customer queries and issues sent via a ticketing system - Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved - Develop and implement strategies that will ensure a positive experience that exceed...

Interested? Apply today and take the next step in your career with MediaMint! Please fill out this form [ https://forms.gle/mwPLk4136UKx7tEH9] What do we do? MediaMint is an AI-powered Revenue Operations services company dedicated to accelerating innovation and revenue growth for platforms and publishers worldwide. Our mission is to enhance operational efficiency, scalability, customer satisfaction, and data-driven insights through advanced technology, automation, and AI capabilities. We serve industry leaders across AdTech, Consumer, CTV, Publishing, and Retail. Job Description: As a Customer Success Strategist, you'll be at the heart of our campaign delivery process-ensuring digital campai...

About the role: - We want to keep our customers for life. - To do that, customer success is probably going to be our most important function and we want to treat it like that. - So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). - We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. - Were looking for a Program Manager Customer Success to take the lead on making customers true fans of BiteSpeed and help us scale globally. What youll do: -...

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether its medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. FourKites is looking for an empathetic and experienced Customer Success Manager to join our team! You will provide the best customer experience by building and nurturing consultative relationships with strategic customers in order to achieve high retention rates and maximize value realization. You will have a ...

We are looking for a Client Services Manager who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board. The Client Services Manager will help our clients to better understand the full potential of our products and act as liaison between the client and customer service. The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction. Client Services Manager responsibilities - Provide regular updates to clients on the progress of customer service projects and campaigns that directly...

We are looking for a Client Services Manager who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board. The Client Services Manager will help our clients to better understand the full potential of our products and act as liaison between the client and customer service. The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction. Client Services Manager responsibilities - Provide regular updates to clients on the progress of customer service projects and campaigns that directly...

About Customer Success Role DeltaX is looking for an enthusiastic person who will lead the Account services team and be instrumental in the development and maintenance of key client relationships In addition to understanding clients needs and challenges, you will also be responsible for the deliverables of this team. Your day to day responsibilities shall encompass: Strategic optimization of client accounts, by developing understanding nuances of our clients' businesses and needs Ensuring quality and timeliness of team deliverables Providing strategic directions, define processes, set up systems for the team Based on your own critical thinking and innovation skills develop and train the team...

Job Summary: We are seeking a highly motivated and results-oriented Business Development Executive to drive new business acquisition and expand our market presence. The BDE will be responsible for identifying and pursuing new sales opportunities, building strong client relationships, and contributing to the overall revenue growth of the company. This role requires a proactive approach, excellent communication skills, and a strategic mindset to understand client needs and position our solutions effectively. Key Responsibilities: Market Research & Prospecting: Conduct in-depth market research to identify new business opportunities, target industries, and ideal customer profiles (ICPs). Proacti...

Role Overview: As a SaaS Sales, you will be responsible for leading our sales efforts and expanding our client base in the US and UK. You will leverage your expertise in SaaS sales to build relationships, close deals, and drive revenue growth. This role demands a strategic thinker with a proven track record of success in managing high-value accounts and navigating complex sales cycles. What Youll Do: Have complete product knowledge and conduct highly interactive and solution-driven product demos for prospective clients. Develop and execute sales strategies tailored to the US and UK markets to achieve revenue targets and expand market share. Identify and engage potential clients through vario...

Request you to please share your resume on akriti.kapoor@indiamart.com or WhatsApp on 9034322628 Lead and manage a team of 20 to 30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets th...

We are looking for a Client Services Manager who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board. The Client Services Manager will help our clients to better understand the full potential of our products and act as liaison between the client and customer service. The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction. Client Services Manager responsibilities - Provide regular updates to clients on the progress of customer service projects and campaigns that directly...

@Request you to please share resume on shreya.sarraf@indiamart.com. Roles & Responsibilities - Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through...

Job Description: Autodesk Product Renewal & Customer Success Specialist Position Overview We are seeking a proactive and customer-focused Autodesk, Bluebeam Products Renewal & Customer Success Specialist to join our team. This role is responsible for managing Autodesk subscription renewals, driving customer success initiatives, and ensuring clients maximize value from their Autodesk investments. The ideal candidate will combine strong sales acumen with excellent relationship management skills to support customer retention, adoption, and satisfaction. Key Responsibilities Renewals Management Manage and execute end-to-end Autodesk subscription renewals process for assigned accounts. Proactivel...

Innovatise - Manager - Customer Success (German Language Proficiency is Mandatory) German Language proficiency is Mandatory for this Job To strengthen our Customer Success Team we are looking for an enthusiastic German-speaking CUSTOMER SUCCESS MANAGER leading our German customers to success What you will do : Based on your German language skills you will be assigned one or more of the following responsibilities : - You lead the onboarding of our new customers independently. In the introductory phase, you assess the requirements, do the project management, train the customer on our software and produce a customer-app independently in cooperation with the customer in our innovative web cockpi...