izmo Limited

Location: Bangalore, JP Nagar (Work from Office) Shift: US Business Hours (Night Shift India time - 08:30 PM to 05:30 AM) We are seeking an experienced Delivery Manager to lead software product delivery management and serve as a critical bridge between our India and US teams . The ideal candidate will be a strong communicator in English , a proactive problem solver, and a proven leader who can ensure smooth coordination, successful project execution, and high levels of client satisfaction. Primary Roles & Responsibilities: Client Engagement & Communication Act as the primary point of contact for US-based clients during their business hours. Build trust-based relationships through clear, timely, and professional communication. Understand client business needs and translate them into actionable delivery plans. Delivery Oversight Manage end-to-end delivery of software projects and services, ensuring quality, timeliness, and adherence to scope. Monitor KPIs and SLAs, proactively resolving risks and escalations. Ensure alignment between US client expectations and India delivery execution. Team & Coordination Collaborate closely with India-based delivery teams, ensuring clarity of goals, roles, and timelines. Mentor and guide team members to deliver high-quality outcomes. Foster a culture of accountability, collaboration, and continuous improvement. Account Management Drive customer satisfaction, retention, and long-term account growth. Identify opportunities for additional value delivery and work with internal teams to execute. Key Skills & Qualifications 10 years - 15 years of experience in delivery management, with strong exposure to US clients and product delivery. Exceptional communication and interpersonal skills able to influence, build rapport, and manage expectations across cultures. Proven expertise in client engagement, delivery oversight, and account retention. Strong leadership and team management capabilities. Familiarity with project management tools and methodologies (Agile, Scrum, etc.). MBA qualification (mandatory) . Willingness to work night shift (US time zone) .