SalesCom Services specializes in providing comprehensive sales solutions tailored for businesses of all sizes. Their offerings include sales training, lead generation, and CRM integration to enhance the sales processes and boost productivity.
Not specified
INR 13.0 - 17.0 Lacs P.A.
Work from Office
Full Time
The Digital Marketing Head will oversee the development, execution, and management of marketing campaigns to promote the companys products and services. This role demands a strategic mindset with in-depth knowledge of digital marketing channels, emerging trends, and technologies. Leading a team of marketing professionals, the Digital Marketing Head will drive brand awareness, audience engagement, and conversions across multiple digital platforms. Key Responsibilities: Strategy Development: Create and execute comprehensive digital marketing strategies to achieve business objectives. Team Leadership: Lead, mentor, and manage a team of digital marketing specialists, ensuring continuous professional development. Campaign Management : Oversee the planning, execution, and optimization of digital marketing campaigns, including SEO, SEM, email marketing, social media, and content marketing. Analytics and Reporting: Monitor and analyse campaign performance metrics, providing regular reports to senior management and making data-driven decisions to improve results. Budget Management: Manage the digital marketing budget, ensuring efficient allocation of resources and maximizing ROI. Collaboration: Work closely with cross-functional teams, including sales, product development, and customer service, to ensure alignment and integration of marketing efforts. Innovation : Stay updated with the latest digital marketing trends, tools, and best practices, and implement innovative strategies to stay ahead of the competition Pre-Requisites: Minimum of 5-10 years of experience in digital marketing, with at least 3 years in a leadership role. Strong knowledge of digital marketing channels, tools, and analytics platforms. Excellent leadership, communication, and project management skills. A proven track record of running successful marketing campaigns. In-depth knowledge of the various paid marketing channels and technologies, including paid search, retargeting, social network advertising (Meta, Google Ads, Twitter, LinkedIn, and more), and content distribution and placement networks Hands-on experience in handling marketing budgets and forecasting/reporting results Hands-on experience in marketing automation concepts. Experience with affiliate marketing, remarketing/retargeting campaigns, and display advertising. Programmatic advertising experience. Strategic thinker with great analytical skills Passionate about maintaining high standards of professionalism. Benefits: 1. Competitive salary, periodic reviews and performance-based bonuses. 2. Comprehensive health insurance coverage for self and chosen family defendants. 3. Professional development opportunities, including training and company-funded certifications 4. Collaborative and inclusive work environment that values diversity and creativity 5. Caf facilities 6. Free drop services back home
Not specified
INR 1.0 - 4.0 Lacs P.A.
Work from Office
Full Time
About this role, you would be a great fit if you have the zeal and passion to work in a high-octane performance-based environment, the ability to quickly adapt to changing needs of the project, absorb ongoing training, be self-determined to achieve goals, find joy in being called an employee of the month, and if so, then you will do well given the tools and resources you would have at your disposal. As a Sales Development Representative, you would be trained to represent a reputed unified telecommunications company with the go-to market being the United Kingdom. You will be required to phone and qualify prospects for a face-to-face appointment with a UK-based consultant, by engaging them with the explanation of next generations solutions and services we offer. Role Requisites: - Excellent communication ability in English, well-read, go-to-market well-spoken. Prior experience in sales and appointment qualification, especially in the business-to-business marketplace would aid well, in any market, or industry, what matters is evident experience engaging in a high-octane performance-based environment. Passionate about business development, ethically done right, morally truthful, maintaining high standards of professionalism. Preferred educational qualification is a bachelors, however, is not a must. An active listener with empathy and compassion who will always keep customers success front of mind. Ability to multi-task, prioritize and manage time effectively. Ability to engage with medium to large-sized business owners/decision-makers, be a voice of authority whilst engaging to ensure you present yourself as an individual and the product/solution on offer in the best manner possible.
Not specified
INR 6.0 - 10.0 Lacs P.A.
Work from Office
Full Time
We re looking for a seasoned Marketing Manager to help us with planning and implementing strategic performance marketing campaigns to bolster our online presence and subsequent channel growth. To be successful in this role, you must have at least 2 years experience in marketing You must be a well-organised, structured professional who is energetic, charismatic & believes in reaching an ambitious earnings package over any year. Main Duties and Responsibilities: A proven track record of running successful marketing campaigns. In-depth knowledge of the various paid marketing channels and technologies, including paid search, retargeting, social network advertising (Meta, Google Ads, Twitter, LinkedIn, and more), and content distribution and placement networks Hands-on experience in handling marketing budgets and forecasting/reporting results Has worked with Google AdWords and has Analytics certifications. Hands-on experience in marketing automation concepts. Experience with affiliate marketing, remarketing/retargeting campaigns, and display advertising. Programmatic advertising experience. Excellent organizational and time management skills Strategic thinker with great analytical skills Passionate about maintaining high standards of professionalism. Ability to multi-task, prioritise and manage time effectively. Create, Lead & implement all our paid marketing strategies. Examine correlations between activities, revenue, and budget. Measure and optimise our paid marketing using vendor-specific dashboards, Google Analytics, Facebook, or any other CRM-based reports. Research and test partnerships with new vendors to expand our reach and/or lower cost-per-acquisition. Collaborate with marketing teammates to maintain a consistent brand voice and message across all paid programs. Craft landing pages and lead-gen forms for our content to distribute through relevant paid programs. Stay up to date with digital marketing trends and potential new channels and strategies to keep us ahead, including updates to social media marketing, attribution, and programmatic media buying. Monitor market intelligence and keep track of competitor movement and market situation. Focus on conceptualising and activating campaigns to generate qualified leads and strengthen the sales pipeline. Someone who can cultivate a data-driven mindset and culture of experimentation. Team player always who is willing to fit within a team culture and has a high sense of loyalty towards work duties. Excellent written and verbal communication skills as relevant Additional Benefits: We continue to add several employee-led initiatives in our growth journey & to create suitable happy work environments for our employees who continue to deliver success in their roles consistently, If you demonstrate successful progress, & deliver your KPIs over a reasonable period, you will continue to receive the below & more: Birthdays off Ongoing training in various areas related to your role, at company cost & vast exposure to game-changing technology processes. Optional company-sponsored medical cover when you pass probation. Seniority Level Mid-level & Senior
Not specified
INR 6.0 - 10.0 Lacs P.A.
Work from Office
Full Time
We are looking for an experienced ICT and Networking professional to oversee and manage all aspects of our Information and Communication Technology (ICT) operations, both client & internal. The ideal candidate will be responsible for ensuring the smooth operations of our ICT infrastructure, including hardware, software, prevailing networks, & related systems. The incumbent will work closely with all other departments to identify and implement tech advancements that ringfence a fast-growing operation, & soaring efficiency. Key Responsibilities: 1. Support day to day operations of all related ICT and networking functions both client & internal 2. Develop new and implement existing ICT policies and procedures. 3. Meet the ambitious cyber security targets for client sites or internal 4. Coordinate with other departments to identify and plug tech loose ends. 5. Create seamless maintenance both continuous & periodic ICT infrastructure, including hardware, software, and wider networks. 6. Ensure compliance with relevant laws and regulations back in Britain, & also locally in Kolkata always 7. Act as a point of contact and escalation for wider colleagues, and always be accountable for overall success 8. Adjust to stringent SLA environments & colleague satisfaction goals 9. Manage growing relationships with external vendors and stakeholders. 10. Be an advocate and a champion for the potential of a modern ICT infrastructure, champion emerging technologies, improve internal infrastructure & knowledge base, play an instrumental role in meeting customer experience goals. 11. Acquire learning in tech planning, & internal product & processes certified as Level 2 12. Specific focus on 5 days ahead planning in internal items or client tickets 13. Augment existing disaster recovery and business continuity plans or develop new. 14. Designing specifications for establishing security in the networks and protecting vulnerable databases. 15. Be a champion in the Microsoft & wider networking community ecosystem through & through Pre-requisites: 1. bachelors degree in information technology, Computer Science, or a related field. 2. Minimum of 5 years experience in ICT and network management, does not have to be in a lead role but preferable. 3. Strong knowledge of prevailing & all conventional ICT infrastructure, including hardware, software, and networks. 4. Experience in managing a network and associated security requirements in an Infrastructure-as-a-Service environment. 5. Excellent communication and interpersonal skills. 6. Demonstrated Networking Engineer level abilities CCNA, CCNA Security (certification is beneficial but not compulsory) 7. Sound knowledge of VOIP and telephony systems, any implementation and support experience also ideal What s in offer: 1. Competitive salary at par, periodic reviews, and annual performance & KPI-based bonuses. 2. Comprehensive health insurance coverage for self and chosen family dependents. 3. Professional development opportunities, including training and company funded certifications. 4. Collaborative and inclusive work environment that values sound technology learning and creativity. 5. Opportunities to work on innovative ICT & cybersecurity areas whilst you contribute to specific Company ICT goals.
Not specified
INR 6.0 - 10.0 Lacs P.A.
Work from Office
Full Time
Pertaining to this role, you d be a great fit, if you have been actively managing a team in a local Australian or UK Telecoms Operation doing phone sales or setting appointments. The incumbent will play a pivotal role in driving the company s sales efforts and will be responsible for the initial contact with potential business clients over phone calls and personalized emails, building relationships and keeping them engaged until they are ready to be handed over to our Technology Consultants for closing. Lead - SDRs will be required to improve the efficiency and productivity of the sales teams and will work closely with both the marketing and sales teams to align strategies and ensure a seamless transition of leads through the sales funnel. Key Responsibilities: Performance & KPI management of SDR colleagues, set KPIs quarterly in advance with or without strength, set open roles weeks ideally months in advance. Provide product & process coaching as pre planned sessions, ensure correct tools to SDR colleagues, remove all blockers be it tech issues or knowledge gaps ! Harness leads databases, all prospecting tools in use & as teamwork alongside marketing to prove teamwork success in such aspects. Continually & proactively hone brilliant strategies in CRM, software, also other tools which redefine SDR KPIs Set clear KPI documentation, assess KPIs weekly in what s going well, what needs to be worked on & also activity plans for the week, also provide learning & any other calendar items always 5x working days in advance Foster a relaxed yet high-rewarding SDR-1st always as the given work environment, continually optimise field appointment or phone-sign-ups criterion, highly reward effectiveness & efficiencies Create or keep all ongoing documentation updated for QA or SDR colleagues, carry out retention of appointments or phone-sales to meet intended KPI outcomes Create or proactively oversee key analytics, other SDR metrices, also QA all client content to help improve immediate SDR KPIs or client interactions Meeting minimum 80% SDR KPIs, also keeping people accountable, disciplined reviews then documented & addressing gaps, tools to help SDRs, quality & quantity of SDR calls or emails, dedicating time to SDRs, keeping SDR motivation high through usual & non-conventional measures to be cornerstone KPIs Optimal yet much-needed KPI circa 15X SDRs & 120x Sit & Qualified Appointments, these KPIs do remain however subject to change at short notice Pre-requisites: 1. Minimum 12 months experience managing a team in a local Australian or UK Telecoms related operation doing phone sales or appointment setting. 2. Be able to demonstrate impeccable, top-notch English & communication skills 3. Proven experience in managing and leading a high-performing SDR team for small to mid-sized SaaS companies. 4. Strong leadership and people-build skills. 5. Excellent communication and coach skills in a fast-paced environment 6. Results-oriented with a track record of achieving and exceeding KPIs 7. Did well academically, can exhibit genuine passion for sales, technology, people. Benefits: 1. Competitive salary, periodic reviews and performance-based bonuses. 2. Comprehensive health insurance coverage for self and chosen family defendants. 3. Professional development opportunities, including training and company-funded certifications 4. Collaborative and inclusive work environment that values diversity and creativity 5. Caf facilities 6. Free drop services back home
Not specified
INR 8.0 - 12.0 Lacs P.A.
Work from Office
Full Time
Pertaining to this role, you d be a great fit, if you are an expert who can help create and implement innovative paid advertising campaigns and strategies for the business. The incumbent will be responsible for planning and implementing strategic performance marketing campaigns to bolster our online presence and subsequent channel growth. Key Responsibilities: Create, Lead & implement all our paid marketing strategies. Examine correlations between activities, revenue, and budget. Measure and optimize our paid marketing using vendor-specific dashboards, Google Analytics, Facebook, or any other CRM-based reports. Research and test partnerships with new vendors to expand our reach and/or lower cost-per-acquisition. Collaborate with marketing teammates to maintain a consistent brand voice and message across all paid programs. Craft landing pages and lead-gen forms for our content to distribute through relevant paid programs. Stay up to date with digital marketing trends and potential new channels and strategies to keep us ahead, including updates to social media marketing, attribution, and programmatic media buying. Monitor market intelligence and keep track of competitor movement and market situation. Focus on conceptualizing and activating campaigns to generate qualified leads and strengthen the sales pipeline. Pre-Requisites: A proven track record of running successful marketing campaigns. In-depth knowledge of the various paid marketing channels and technologies, including paid search, retargeting, social network advertising (Meta, Google Ads, Twitter, LinkedIn, and more), and content distribution and placement networks Hands-on experience in handling marketing budgets and forecasting/reporting results Has worked with Google AdWords and has Analytics certifications. Hands-on experience in marketing automation concepts. Experience with affiliate marketing, remarketing/retargeting campaigns, and display advertising. Programmatic advertising experience. Excellent organizational and time management skills Strategic thinker with great analytical skills Passionate about maintaining high standards of professionalism. Ability to multi-task, prioritise and manage time effectively. Benefits: 1. Competitive salary, periodic reviews and performance-based bonuses. 2. Comprehensive health insurance coverage for self and chosen family defendants. 3. Professional development opportunities, including training and company-funded certifications 4. Collaborative and inclusive work environment that values diversity and creativity 5. Caf facilities 6. Free drop services back home
Not specified
INR 11.0 - 15.0 Lacs P.A.
Work from Office
Full Time
Pertaining to this role, you d be a great fit, if you have been actively delivering learning & development programs & training people successfully for a minimum of 12 months, specifically within either a local UK/Australian Telecoms related operations or have been in a sales coaching role at a very senior level. You must have a true passion for people engagement, people-training & people-coaching, achieving people success & achieving targeted Company Goals & KPIs through consistent training programs. Working with all stakeholders in ensuring the success of all relevant Training & L-D Programs, designing detailed but simple training guides for absorption successfully by the workforce will be some of the every-day tasks you will be expected to deliver with visual KPIs evaluated each month. We expect this role to deliver massive people success in its true sense after an employee has gone past the initial learning curve of 3 Months, wherein you will be tasked to demonstrate a real change management & visible progress over a period of an initial training program of 2 months in given current & any new employees across the spectrum in all departments. This role will be given complete independence to deliver people success & a successful people engagement ecosystem at the highest level, wherein ideas will be encouraged to be pushed proactively & executed passionately & will exclusively report to only the Directors. Key Responsibilities: 1. Creating and implementing a strategic plan to meet the learning and development needs of the organization 2. Assess companywide developmental needs to drive training initiatives. 3. Implement various learning methods company wide. eg Coaching, job shadowing, online training. 4. Design and deliver learning programs, workshops and other trainings 5. Assess the success of development plans and help employees make the most of learning opportunities. 6. Collaborating with various managers and executives to understand and implement training goals 7. Conducting performance evaluations and assessments. 8. Directing the design, development, and delivery of training programs and materials 9. Managing the budgets for training and development activities. 10. Overseeing the creation of educational materials such as online learning modules, workshop materials, and instructional videos Pre-requisites: 1. Minimum 12 months experience in a local Australian or UK Telecoms related operation doing phone sales or in a sales coaching or direct sales as a senior role can be likely considered. 2. Be able to demonstrate impeccable, top-notch English & communication skills 3. Plenty of personality & a real passion for people engagement. 4. Loads of patience in crunch situations, willingness to ride out the success of a training program despite initial failures. 5. Must take up role only if willing to be committed for the long term 6. Company will engage yourself, at its own cost, into some prolific training programs with UK Telecoms, Managed IT, Security sales experienced professionals to ensure you are on the top of your game & exposed to some of the finest sales learning & knowledge to pass on to our workforce in equal measure & so that we can see some top-range progression goals evidenced within the 1st 3 months of your arrival date. Benefits: 1. Competitive salary, periodic reviews and performance-based bonuses. 2. Comprehensive health insurance coverage for self and chosen family defendants. 3. Professional development opportunities, including training and company funded certifications 4. Collaborative and inclusive work environment that values diversity and creativity 5. Caf facilities 6. Free drop services back home
Not specified
INR 13.0 - 17.0 Lacs P.A.
Work from Office
Full Time
The Digital Marketing Head will be responsible for developing, implementing, and managing marketing campaigns that promote the companys products and services. This role requires a strategic thinker with a deep understanding of digital marketing channels, trends, and technologies. The Digital Marketing Head will lead a team of marketing professionals to drive brand awareness, engagement, and conversion across various digital platforms. Key Responsibilities: Strategy Development: Create and execute comprehensive digital marketing strategies to achieve business objectives. Team Leadership: Lead, mentor, and manage a team of digital marketing specialists, ensuring continuous professional development. Campaign Management : Oversee the planning, execution, and optimization of digital marketing campaigns, including SEO, SEM, email marketing, social media, and content marketing. Analytics and Reporting: Monitor and analyze campaign performance metrics, providing regular reports to senior management and making data-driven decisions to improve results. Budget Management: Manage the digital marketing budget, ensuring efficient allocation of resources and maximizing ROI. Collaboration: Work closely with cross-functional teams, including sales, product development, and customer service, to ensure alignment and integration of marketing efforts. Innovation : Stay updated with the latest digital marketing trends, tools, and best practices, and implement innovative strategies to stay ahead of the competition. Pre-Requisites Minimum of 7-10 years of experience in digital marketing, with at least 3 years in a leadership role. Strong knowledge of digital marketing channels, tools, and analytics platforms. Excellent leadership, communication, and project management skills. A proven track record of running successful marketing campaigns. In-depth knowledge of the various paid marketing channels and technologies, including paid search, retargeting, social network advertising (Meta, Google Ads, Twitter, LinkedIn, and more), and content distribution and placement networks Hands-on experience in handling marketing budgets and forecasting/reporting results Hands-on experience in marketing automation concepts. Experience with affiliate marketing, remarketing/retargeting campaigns, and display advertising. Programmatic advertising experience. Strategic thinker with great analytical skills Passionate about maintaining high standards of professionalism. Benefits: 1. Competitive salary, periodic reviews and performance-based bonuses. 2. Comprehensive health insurance coverage for self and chosen family defendants. 3. Professional development opportunities, including training and company-funded certifications 4. Collaborative and inclusive work environment that values diversity and creativity 5. Caf facilities 6. Free drop services back home
Not specified
INR 2.0 - 6.0 Lacs P.A.
Work from Office
Full Time
BRIEF OVERVIEW Designation: New Business Consultant Industry: Telecom Market Segment: Business to Consumer, United Kingdom Functions: Phone Sales. Reporting Office: Sec V, Salt Lake, Kolkata. Working Days Hours: Monday to Friday - 2:15pm to 11:30pm | Home Drop Provided. JOB DESCRIPTION: As a New Business Consultant, you d be trained to represent a reputed unified telecommunication company with the go to market being United Kingdom. You will be required to phone pre-qualified leads and engage them in solution, services on offer, and acquire them as a customer on behalf of the telecommunications company. Pertaining to this role, you d be a great fit, if you have the zeal and passion to work in a high-octane sales environment, ability to quickly adapt to changing needs of the project, absorb ongoing training, be self- determined to achieve goals, find joy in being called employee of the month, and if so, then you ll do well given the tools and resources you d have at your disposal PREFERRED APPLICANT PROFILE Excellent communication ability in English, well read, well spoken. Prior experience of atleast 1 year in tele-sales in international business market. Preferred educational qualification is a Bachelors, however, is not a must. An active listener with empathy and compassion who will always keep customers success front of mind. Ability to multi-task, prioritize and manage time effectively. Ability to engage with small, medium sized business owners/decision makers, be a voice of authority whilst engaging to ensure you present yourself as an individual and the product/solution on offer in the best manner possible Applicants who have excelled in the International Outbound BPO industry, goal driven go-getters, constantly looking to improve the quality of life, those who enjoy tele-sales strive to earn recognition incentives , we would love to meet you. A background in International Call Centers, specially in Outbound Process, B2B process, International Voice Process, who are looking for growth, please do apply. COMPENSATION OTHER BENEFITS: SalesCom Services Private Limited is an equal opportunity employer, whilst we are proud members of the BPO fraternity, our operations and scale are more niche and focused on being captive operations engaging in next-generation sales, marketing, support, and information technology-enabled services solutions. CTC for the right executive is not pre-defined, come, interview with us, figure out if we both are the right fit for each other, and the rest will follow suit. Constant re-investments in your skills, training development will be there to ensure your career trajectory. Massive exposure to a large, fast growing Britain based technology business s local operations Benefits: Commuter assistance Health insurance Paid sick time Paid time off Provident Fund Schedule: Monday to Friday UK shift Supplemental Pay: Performance bonus Medical Insurance for you and immediate family Company funded transport (Drop Only) In House Cafeteria Experience: International Outbound Sales: 1 year (Required) Language: fluent English (Required)
Not specified
INR 5.0 - 8.0 Lacs P.A.
Work from Office
Full Time
Salescom Services Private Limited Unit Number - 905, 9th floor, Godrej Genesis Building, Block EP GP, Sector V, Salt Lake, Kolkata - 700091 CIN U72900WB2019PTC234208 | www.salescom.in Role: Senior Telesales. Industry: IT Services and Communications Marketplace: United Kingdom. Market Segment: Business to Business. Nature: Telephone Marketing, Generating Appointments, and Lead Generation. About the Company: We are a frontrunner in the UK technology service industry, specializing in providing high-quality IT and telecommunications solutions. The company strongly focuses on innovation and customer satisfaction, we strive to improve and exceed client expectations constantly. Our team consists of highly skilled professionals passionate about delivering exceptional results. Role Description: - We are currently seeking a talented and motivated person to join our elite sales team. In this role, you will be responsible for building strong relationships with new clients, identifying new business opportunities, and driving sales growth. You will be trained to represent one of the UKs largest technology companies and will work in a high-octane performance-based environment. Role Requisites: - Proactively identify and pursue new business opportunities through various channels, including cold calling, networking, and referrals Oversee high-volume pipeline management. Using our CRM and other sales technologies in use at Salescom in a professional timely manner Should have decent English Communication skills (Verbal Written) and management skills. Passionate about business development, ethically done right, morally truthful, maintaining high standards of professionalism. An active listener with empathy and compassion who will always keep customers success front of mind. Ability to multi-task, prioritise and manage time effectively. Ability to engage with medium to large-sized business owners/decision-makers, be a voice of authority whilst engaging to ensure you present yourself as an individual and the product/solution on offer in the best manner possible. CTC, Bonus Rewards: - Salescom Services Private Limited is an equal opportunity employer, whilst we are proud members of the BPO fraternity, our operations and scale are more niche and focused on being captive operations engaging in next-generation sales, marketing, support, and information technology-enabled services solutions. CTC for the right executive is not pre-defined, come, interview with us, figure out if we both are the right fit for each other, and the rest will follow suit. Along with your salary, there are uncapped additional bonuses and rewards. Additional Benefits: We continue to add several employee-led initiatives in our growth journey to create suitable happy work environments for our employees who continue to deliver success in their roles consistently, If you demonstrate successful progress, deliver your KPIs over a reasonable period, you will continue to receive the below more: Birthdays off Ongoing training in various areas related to your role, at company cost vast exposure to game-changing technology processes. Optional company-sponsored medical cover when you pass probation. Seniority Level Mid-level Senior Location: Sector V, Salt Lake, Kolkata - 700091 Shift times: 1.15 pm -10.30 pm IST Employment Type: Full-time On-site Salescom Services Private Limited Unit Number - 905, 9th floor, Godrej Genesis Building, Block EP GP, Sector V, Salt Lake, Kolkata - 700091 CIN U72900WB2019PTC234208 | www.salescom.in
Not specified
INR 3.0 - 6.0 Lacs P.A.
Work from Office
Full Time
Job description Role: Senior Advisor Customer Service Industry: Telecoms, Managed IT, Security Market Place: United Kingdom. Market Segment: Business to Business, Business to Consumer, United Kingdom Nature: Inbound client service calls, live chats client emails, customer happiness customer success, resolve tickets, meet SLAs, performance under stringent audit conditions, subject matter expert. Role Description: - Pertaining to this role, youd be a great fit, if you have been actively delivering customer service activities specifically within a local UK Telecoms. You must have minimum 2 years experience in a high-octane aftercare environment, a true passion for meeting SLAs customer happiness, troubleshooting queries in billing technical faults, achieving true customer success achieving very targeted ticketing SLA KPIs during consistent weekly audits. Working with all stakeholders in ensuring the success of open tickets, regular follow ups via calls, text emails will be some of the every-day tasks you will be expected to deliver with visual KPIs evaluated each month. This selected incumbent will be given company funded training, all requisite tools, a start of the art helpdesk. Role Pre-requisites: - Minimum 24 months experience in any local UK Telecoms related customer service or aftercare operation. Be able to demonstrate impeccable English communication skills - MANDATORY Plenty of personality a real passion for closing tickets creating customer happiness Loads of patience in crunch situations, willingness to fight extra mile for a customer. Must take up role only if willing to be committed for the long term. Other Details : Shift Timings : 1:15pm to 10:30pm - Monday to Friday 1:15pm to 6:30pm - Alternate Saturdays. Drop Facilities provided - Company Funded Medical Insurance for you and your immediate dependants - Company Funded. Free Cafeteria in office.
Not specified
INR 5.0 - 8.0 Lacs P.A.
Work from Office
Full Time
We are looking for a Senior Software Developer specializing in .Net to build software using languages and technologies of the .NET framework. You should be a pro with third-party API integration and application programming. In this role, you should be able to write smooth functional code with a sharp eye for spotting defects. You should be a team player and an excellent communicator. If you are also passionate about the .NET framework and software design/architecture, we d like to meet you. Your goal will be to work with internal teams to design, develop and maintain software. Responsibilities Participate in requirements analysis. Work in a development team to develop integrated ASP.NET applications. Write clean, scalable code using ASP.NET Framework, programming language (C#), and Rest API. Write SQL Server Queries and normalize SQL table structure. Revise, update, refactor and debug code. Improve existing software Develop documentation throughout the software development life cycle (SDLC) Serve as an expert on applications and provide technical support Requirements Required at least 3 years of Software development using asp.net, MVC, C#, web application forms, API Integrations. Hands on experience in SQL Server, and design/architectural patterns for .NET Framework Web Application) Experienced in Bootstrap, jQuery, HTML, CSS3 and XML Experienced with architecture styles/APIs (REST, Web API, Json) Excellent troubleshooting skills Excellent English communication skills to be able to work with a global team. (This is Mandatory) BSc/Btech/BCA in Computer Science, Engineering, or a related field Must Have Skill Set: Asp.net C# MS SQL Asp.net MVC ASP.Net Web Form Third Party API Integrations Rest APIs Web APIS HTML CSS JavaScript jQuery Bootstrap Knowledge of standard unit testing tools and practices is mandatory. Good to have skill set: Knowledge of basic administrative activities like Website deployment with IIS, database backup-restore etc. Knowledge of Asp.NET Core. Knowledge of Architectural Patterns, SOLID principles C# Design Patterns Experience with Angular JS / React JS / Knockout JS etc. Experience with any third-party tools like DevExpress / Kendo UI /Telerik etc.
Not specified
INR 6.0 - 10.0 Lacs P.A.
Work from Office
Full Time
Pertaining to this role, you d be a great fit, if you have been actively managing a team in a local Australian or UK Telecoms Operation doing phone sales or setting appointments. The incumbent will play a pivotal role in driving the company s sales efforts and will be responsible for the initial contact with potential business clients over phone calls and personalized emails, building relationships and keeping them engaged until they are ready to be handed over to our Technology Consultants for closing. Manager - Sales Operations will be required to improve the efficiency and productivity of the sales teams and will work closely with both the marketing and sales teams to align strategies and ensure a seamless transition of leads through the sales funnel. Key Responsibilities: Performance KPI management of SDR colleagues, set KPIs quarterly in advance with or without strength, set open roles weeks ideally months in advance. Provide product process coaching as pre planned sessions, ensure correct tools to SDR colleagues, remove all blockers be it tech issues or knowledge gaps ! Harness leads databases, all prospecting tools in use as teamwork alongside marketing to prove teamwork success in such aspects. Continually proactively hone brilliant strategies in CRM, software, also other tools which redefine SDR KPIs Set clear KPI documentation, assess KPIs weekly in what s going well, what needs to be worked on also activity plans for the week, also provide learning any other calendar items always 5x working days in advance Foster a relaxed yet high-rewarding SDR-1st always as the given work environment, continually optimise field appointment or phone-sign-ups criterion, highly reward effectiveness efficiencies Create or keep all ongoing documentation updated for QA or SDR colleagues, carry out retention of appointments or phone-sales to meet intended KPI outcomes Create or proactively oversee key analytics, other SDR metrices, also QA all client content to help improve immediate SDR KPIs or client interactions Meeting minimum 80% SDR KPIs, also keeping people accountable, disciplined reviews then documented addressing gaps, tools to help SDRs, quality quantity of SDR calls or emails, dedicating time to SDRs, keeping SDR motivation high through usual non-conventional measures to be cornerstone KPIs Optimal yet much-needed KPI circa 15X SDRs 120x Sit Qualified Appointments, these KPIs do remain however subject to change at short notice Pre-requisites: 1. Minimum 2 years experience managing a team in a local Aussie/UK Telecoms related operation doing phone sales or appointment setting. 2. Be able to demonstrate impeccable, top-notch English communication skills 3. Proven experience in managing and leading a high-performing SDR team for small to mid-sized SaaS companies. 4. Strong leadership and people-build skills. 5. Excellent communication and coach skills in a fast-paced environment 6. Results-oriented with a track record of achieving and exceeding KPIs 7. Did well academically, can exhibit genuine passion for sales, technology, people.
Not specified
INR 12.0 - 16.0 Lacs P.A.
Work from Office
Full Time
Job Title: Lead Data Analytics & Revenue Assurance Location: Sector - 5, Salt Lake, Kolkata Company: Salescom Services Pvt Ltd Shift Timings : 1:15 PM to 10:30 PM IST (Company Drop Provided) Working Days : Monday to Friday Employment Type: Full Time On-Site Industry: Telecoms, IT, Security, Cybersecurity, Software We are looking for a highly analytical and detail-oriented Lead Data Analytics & Revenue Assurance professional to manage our billing operations, revenue assurance, automation, and data analytics. This role is essential in ensuring accurate billing, preventing revenue leakages, optimizing costs, and enhancing efficiency through automation and AI-driven solutions. The ideal candidate will have expertise in billing management, financial reporting, automation tools, and data analytics, preferably within the telecom or ISP industry. Key Responsibilities: 1. Billing & Revenue Assurance Execute and oversee 100% of billing cycles for ABI trading as V4One & V4 Consumer businesses with precision. Ensure zero errors in handling highly confidential billing information for company directors. Collaborate with finance teams to minimize aged debtors and ensure 90%+ efficiency in client refunds. Deliver timely and accurate pre-billing, post-billing, pre-Direct Debit (DD), and post-DD reports. Manage buy-costs with 100% accuracy, ensuring vendor costs align with business goals. Identify and eliminate at least 90% of revenue or purchase leakages through data analysis. Develop expert-level knowledge of company products and industry trends within 6 months. Maintain a 99%+ accuracy rate in pre & post-billing and DD processes. Successfully onboard and configure new managed services/products in the billing system. 2. Software & Automation Actively participate in company-funded AI & automation learning sessions. Identify and implement at least one AI-driven automation tool to enhance efficiency. Write, edit, and QA software scope documents to ensure clarity for developers. Identify and document a minimum of 3 manual processes quarterly for AI/software automation. 3. Data Analytics & Reporting Own and manage all critical reporting, ensuring accuracy and timeliness. Implement Power Automate/Power BI solutions for key reporting tools within 6 months. Prepare and deliver financial reports to analyse and prevent incorrect expenditures. Establish data-driven decision-making across V4One & V4 Consumer business units. Requirements: Bachelor s degree in finance, Business, IT, or a related field. 5+ years of experience in billing, revenue assurance, or financial analytics, preferably in the ISP/telecom sector. Strong knowledge of billing systems, revenue leak prevention, and cost management. Experience with automation tools, AI-driven solutions, and software process documentation. Proficiency in Power BI, Power Automate, and financial reporting. Excellent problem-solving, analytical, and decision-making skills. Ability to work independently and manage high-stakes billing operations with accuracy. Preferred Qualifications: Experience in data analytics and automation implementation. Familiarity with AI-based tools for process optimisation. Prior experience handling confidential financial data with integrity. Excellent communication skills
Not specified
INR 9.0 - 12.0 Lacs P.A.
Work from Office
Full Time
Support day to day operations of all related ICT and networking functions both client & internal Develop new and implement existing ICT policies and procedures. Meet the ambitious cyber security targets for client sites or internal Coordinate with other departments to identify and plug tech loose ends. Create seamless maintenance both continuous & periodic ICT infrastructure, including hardware, software, and wider networks. Ensure compliance with relevant laws and regulations back in Britain, & also locally in Kolkata always Act as a point of contact and escalation for wider colleagues, and always be accountable for overall success Adjust to stringent SLA environments & colleague satisfaction goals Manage growing relationships with external vendors and stakeholders. Be an advocate and a champion for the potential of a modern ICT infrastructure, champion emerging technologies, improve internal infrastructure & knowledge base, play an instrumental role in meeting customer experience goals. Acquire learning in tech planning, & internal product & processes certified as Level-2 Specific focus on 5 days ahead planning in internal items or client tickets Augment existing disaster recovery and business continuity plans or develop new. Designing specifications for establishing security in the networks and protecting vulnerable databases. Be a champion in the Microsoft & wider networking community ecosystem through & through
Not specified
INR 11.0 - 15.0 Lacs P.A.
Work from Office
Full Time
The Digital Marketing Head will be responsible for developing, implementing, and managing marketing campaigns that promote the companys products and services. This role requires a strategic thinker with a deep understanding of digital marketing channels, trends, and technologies. The Digital Marketing Head will lead a team of marketing professionals to drive brand awareness, engagement, and conversion across various digital platforms. Key Responsibilities: Strategy Development: Create and execute comprehensive digital marketing strategies to achieve business objectives. Team Leadership: Lead, mentor, and manage a team of digital marketing specialists, ensuring continuous professional development. Campaign Management: Oversee the planning, execution, and optimization of digital marketing campaigns, including SEO, SEM, email marketing, social media, and content marketing. Analytics and Reporting: Monitor and analyse campaign performance metrics, providing regular reports to senior management and making data-driven decisions to improve results. Budget Management: Manage the digital marketing budget, ensuring efficient allocation of resources and maximizing ROI. Collaboration: Work closely with cross-functional teams, including sales, product development, and customer service, to ensure alignment and integration of marketing efforts. Innovation: Stay updated with the latest digital marketing trends, tools, and best practices, and implement innovative strategies to stay ahead of the competition Pre-Requisites: Minimum of 7-10 years of experience in digital marketing, with at least 3 years in a leadership role. Strong knowledge of digital marketing channels, tools, and analytics platforms. Excellent leadership, communication, and project management skills. A proven track record of running successful marketing campaigns. In-depth knowledge of the various paid marketing channels and technologies, including paid search, retargeting, social network advertising (Meta, Google Ads, Twitter, LinkedIn, and more), and content distribution and placement networks Hands-on experience in handling marketing budgets and forecasting/reporting results Hands-on experience in marketing automation concepts. Experience with affiliate marketing, remarketing/retargeting campaigns, and display advertising. Programmatic advertising experience. Strategic thinker with great analytical skills Passionate about maintaining high standards of professionalism. Benefits: 1. Competitive salary, periodic reviews and performance-based bonuses. 2. Comprehensive health insurance coverage for self and chosen family defendants. 3. Professional development opportunities, including training and company-funded certifications 4. Collaborative and inclusive work environment that values diversity and creativity 5. Caf facilities 6. Free drop services back home
Not specified
INR 3.0 - 8.0 Lacs P.A.
Work from Office
Full Time
Not specified
INR 0.0 - 0.0 Lacs P.A.
Remote
Full Time
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