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Trinetra Wireless
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Customer Success & Sales Specialist

Customer Success & Sales Specialist

Trinetra Wireless

2 - 6 years

0 Lacs

chennai tamil nadu

Posted:6 days ago| Platform: Shine logo

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Skills Required

sales relationship building upselling renewals account expansion client onboarding implementation planning stakeholder management training performance reviews deal closure rfps rfis revenue forecasting erp crm scm negotiation skills solution selling communication skills presentation skills customer success enterprise software sales client lifecycle management revenue growth product usage tracking satisfaction metrics engagement strategies revenue targets crossselling license expansion renewal process value positioning commercial negotiation proposal submissions pricing negotiations procurement coordination crm reporting deal pipeline tracking internal collaboration feedback loop product roadmap enhancement saas platforms cloud architecture commercial acumen crm tools sales enablement platforms

Work Mode

On-site

Job Type

Full Time

Job Description

You are a proactive and results-driven Customer Success & Sales Specialist with 2-4 years of experience in enterprise software sales or customer success. In this full-time role, you will be responsible for managing enterprise-level IT software clients to ensure high satisfaction and drive revenue growth. Your primary focus will be on end-to-end client lifecycle management, including onboarding, retention, upselling, renewals, and account expansion. Acting as a trusted advisor to C-level stakeholders, you will own both the relationship and commercial outcomes. Your key responsibilities will include: - Customer Success & Engagement: Handling client onboarding, implementation planning, and deployment of IT software solutions. Building strong relationships with key enterprise stakeholders and conducting regular check-ins, training sessions, and performance reviews. - Sales, Revenue & Account Growth: Owning revenue targets, driving upsells, cross-sells, and license expansion. Leading the renewal process and collaborating with pre-sales and product teams for tailored pitches and solution presentations. - Commercial Negotiation & Closure: Managing proposal submissions, pricing negotiations, procurement coordination, and deal closure. Supporting RFPs/RFIs and ensuring accurate CRM reporting and revenue forecasting. - Internal Collaboration & Feedback Loop: Working closely with Product, Delivery, and Support teams to escalate issues and align on client expectations. Serving as the voice of the customer and sharing actionable feedback to enhance the product roadmap. To qualify for this role, you should have a Bachelor's degree in Computer Science, Information Technology, Business, or related fields (MBA is a plus). You should possess 2+ years of experience in Customer Success, Enterprise Sales, or Solution Consulting for B2B software, with a track record of managing end-to-end sales cycles and renewals for enterprise clients. Familiarity with SaaS platforms, enterprise IT systems, and cloud architecture is essential, along with strong commercial acumen, negotiation skills, and a solution selling mindset. Proficiency in CRM tools such as Salesforce and Zoho CRM, as well as sales enablement platforms, is required. Excellent communication and presentation skills are essential for engaging with C-suite leaders effectively.,

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Customer Success & Sales Specialist