456 Renewals Jobs

Role & responsibilities Summary: As a Sr. Specialist, Renewal Sales, you will be responsible for demonstrating the value and benefits of our clients products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. Responsibilities: Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities Manage high volume of customer/partner contacts through phone and email each day majority of communication is inbound but have potential for outbound when its required Provide accurate weekly/ monthly/ quarterly sales forecast Mastery of product knowledge and technical understanding of services to assess client requirements Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage Manage external competitive pressures and handle objections to retain customers or win new customers Manage high volume of customer contacts through phone and email each day majority of communication is outbound Work with your team and management to provide a professional experience during all interactions with customers and prospects Maintain the customer management system (CRM) to ensure all relevant data is captured Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts Work with a team and report directly to a sales Manager Preferred Qualifications 2+ years of experience working in a customer service or sales capacity Prior success in achievement of personal and team sales quota/goals Experience in high-volume calling Experience learning new technology and data Problem solving skills Excellent knowledge of MS Office programs Experience working with Salesforce.com or similar CRM Experience or willingness to work from home

The Sales Manager position in IT/GPS Sales based in Jaipur, Rajasthan requires a motivated and target-driven individual with a minimum of 3 years of experience in GPS/IT sales, insurance, or banking sector. The ideal candidate should possess strong interpersonal and negotiation skills, the ability to work independently, and a readiness to travel frequently. A personal vehicle is a must for travel purposes. Responsibilities include identifying and approaching potential clients in Jaipur and across India, promoting and selling GPS tracking and IT-based solutions to SMEs, transporters, and other businesses, generating leads, maintaining customer relationships, meeting sales targets, conducting product demos and client on-boarding sessions, coordinating with the technical team, and following up for renewals, upselling, and support requirements. The candidate should have proficiency in communication, both written and verbal. A Bachelor's degree in Business Management, Marketing, IT, or related field is preferred. Exposure to GPS or fleet management products will be an added advantage. The compensation for this role will be as per industry standards.,

J.P. Morgan Chase & Co., headquartered in New York City, is the largest bank in the U.S. and a global leader in investment banking and financial services. The Corporate & Investment Bank division, trusted by top corporations and institutions worldwide, manages nearly $20 trillion in assets and offers strategic advice and liquidity solutions. Within this division, the WKO Banking Middle Office ensures compliance with regulations, safeguarding the bank's reputation and assets while efficiently onboarding client relationships. As a Wholesale KYC Operations Analyst within the WKO Banking Middle Office, you will be responsible for managing the Front Office relationship for business requests in KYC Onboarding, Remediation, and Renewals. Your role will involve facilitating the end-to-end client onboarding process, ensuring all due diligence documentation is sourced and delivered to the KYC Production team to incorporate into the KYC platform. Your responsibilities will include managing new business requests received from the Front Office, acting as an SME and Due Diligence expert to guide clients through the KYC requirements, conducting in-depth analysis on the ownership structure of clients, working closely with the Front Office and clients to obtain necessary supporting evidence, following up with KYC production teams to ensure timely onboarding, liaising with key stakeholders, assisting Relationship Managers with various tasks, managing personal workload and priority items, and identifying and executing process improvements. To excel in this role, you should have knowledge of multiple client types and the financial industry, strong verbal and written communication skills, effective time management and organizational abilities, a quality client focus, a strong controls mindset, customer service skills, experience in adhering to controls and compliance standards, and the ability to grasp concepts and procedures quickly. Preferred qualifications for this role include knowledge of KYC & Client onboarding with a minimum of 2 years of experience, as well as a B.S. Degree or equivalent. Your role as a Wholesale KYC Operations Analyst will be crucial in ensuring smooth client onboarding processes, maintaining compliance standards, and contributing to the overall success of the WKO Banking Middle Office.,

You will be taking on a full-time, on-site role as a Head of Sales (Renewals) at SalaryBox, located in Gurugram. Your primary responsibilities will include managing and retaining customer accounts, overseeing sales targets and strategies, leading and mentoring the sales team, and utilizing analytical skills to drive renewals and revenue growth. It will be crucial for you to collaborate with various departments to enhance customer satisfaction and ensure smooth renewal processes. Your key responsibilities will involve owning and leading the renewals function across all customer segments, creating and executing strategies to maximize renewal revenue and reduce churn, building and overseeing a high-performing team of renewal specialists and account managers, working closely with Product, Customer Success, and Sales teams to guarantee a seamless customer experience, utilizing data to monitor performance, predict renewals, and identify churn risks, directly engaging with key customers to negotiate and close high-value renewals, implementing tools and processes for scalable renewal workflows, and identifying upsell/cross-sell opportunities and collaborating with the sales team to drive expansion. To excel in this role, you should have 6-10 years of sales/account management experience, including at least 3 years in a renewals leadership role. Strong analytical skills will be essential for making data-driven decisions. A proven track record of achieving retention and revenue goals, the ability to lead teams and foster a customer-centric culture, excellent communication and stakeholder management skills, and prior experience in SaaS or tech-led companies will be highly beneficial.,

The Associate Manager - Customer Success will be responsible for managing CSA Teams in CoE, CSA team performance, prioritizing leadership requirements and activities, and overseeing the Customer Success team in India. You will proactively engage with customers to ensure they realize value from products and solutions, leading to revenue retention and new revenue opportunities. Ideal candidates can identify needs, communicate effectively, and exceed client expectations, combining visionary and analytical skills. Work timings and location: Eastern shift timings, from 5:00 PM to 2:30 AM IST. Work from the office located in Hyderabad. Responsibilities: - Work closely with Customer Success functional leadership to drive prospecting strategies, AT RISK Management, and Renewal Management. - Coach & Mentor teams to perform their duties effectively. - Lead and Manage Customer Success teams, providing guidance & mentorship. - Develop & implement strategic plans for Customer Success aligned with overall business objectives. - Identify process improvements to enhance efficiency. - Act as a strong advocate for customers, addressing their needs & concerns effectively. - Monitor team performance and take corrective actions. - Implement career development and growth opportunities for team members. - Hire Talent as per requirements & groom them for success. Goals: - Retained Revenue. - 95% Case Resolution within 30 days. - Improve First Contact Resolution time. - Adherence & Measurement of internal SLA and Quality Audit. - Maintain attrition below 15%. - Accurate forecast within 5% of the GRR, RRR for each quarter. - Work towards renewals and achieve or exceed the plan of 92.5% GRR and 96% ARR. Requirements: - Bachelor's Degree, preferably in business or a related field. - 10-13 years of industry experience, including 7+ years in Customer Success, Account Management, and Renewals. - Proven experience managing Customer Success teams of approximately 10 members directly. - 5+ years of experience in managerial roles. - Experience working in large-scale organizations with diverse teams and processes. - Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills. - High attention to detail with working knowledge of reporting and analytics solutions. - Strong knowledge and experience in CSA (Customer Success Associate) activities. - High level of agility and ability to manage change effectively. - Demonstrable ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive stakeholders. - Experience improving customer experience, driving increased retention and growth. - Proven track record of managing and leading Customer Success teams with global clients. - Expertise in team building, coaching, and talent development within Customer Success. - Strong leadership and team management skills. - Experience managing large volumes of uncovered or low-touch customers is desirable. - Proficiency with Salesforce: The Customer Company or experience with any CRM tool. - Experience working in a software company, particularly in renewals, retention, or customer success departments. - Hands-on experience in resolution and escalation management. Qualifications: - Bachelor's Degree, preferably in business or a related field. - 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals. - Proven experience managing Customer Success teams of approximately 10 members directly. - 5+ years of experience in managerial roles. - Experience working in large-scale organizations with diverse teams and processes. - Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.,

The Renewal Ops Specialist role requires a minimum of 5 years of experience and offers the flexibility to work from various locations such as Mohali, Panchkula, Bangalore, Pune, Mumbai, and Gurgaon. The working shift is during the night in US timings from 8 PM to 6 AM. The interview process includes face-to-face meetings scheduled on different dates in Mohali, GGN, and Pune. As a Renewal Ops Specialist, your primary responsibility will be to ensure that renewals are processed in a timely manner. This involves creating renewal reminders, contracts, and electronically sending them to customers using NetSuite application. You will need to address inquiries from customers and internal operations within the specified Service Level Agreement (SLA) by monitoring assigned case queues in NetSuite. Additionally, you will be expected to assist with Ad Hoc reporting needs, follow the month-end close process as directed by the Renewal Operations manager, provide backup support when colleagues are unavailable, and document/report process & system issues that may disrupt renewal processing. To qualify for this role, you should hold a Bachelor's degree in finance or equivalent, with 1-2 years of experience in a Renewal Operations function or similar role. Proficiency in working with an ERP & CRM Software, especially NetSuite and Sales Force, is required. Prior experience in creating renewal reminders and contracts in NetSuite is highly desirable. Strong communication skills in English, both verbal and written, along with experience in using MS Office suite (Word and Excel) are essential. The ability to effectively communicate in online group meetings is also crucial for success in this position. Key Skills for this role include proficiency in Netsuite, renewal operations, CRM software, ERP implementation project management, case management, and operations.,

Are you seeking an exciting opportunity in the technology industry Do you aspire to enhance your skills in customer retention and revenue generation Calix, a prominent provider of cloud and software solutions for communication service providers, awaits you in Bengaluru! Join us to embark on a rewarding journey where learning from the best and professional growth are guaranteed. In the role of a Renewals Associate at Calix, you will be an integral part of the Renewals team, dedicated to fostering customer loyalty, maximizing recurring revenue, and ensuring utmost customer satisfaction. Working in collaboration with Renewals Specialists and cross-functional teams, your responsibilities will include: - Gaining comprehensive knowledge of the company, its brand, customers, product objectives, and service offerings. - Conducting thorough reviews and research on accounts, opportunities, and contracts. - Crafting renewal quotes, amendments, and proposals, ensuring accuracy and relevance. - Maintaining up-to-date and precise records of activities using Salesforce. - Engaging with internal stakeholders through various communication channels. - Undertaking designated business-focused projects, conducting research, proposing solutions, and presenting outcomes. To excel in this role, you should possess the following qualifications: - 1 to 2 years of work experience, with a preference for customer-focused roles; familiarity with technology is advantageous. - A bachelor's or master's degree in business, marketing, communications, technology, or related fields. - Exceptional verbal and written communication skills. - Ability to work autonomously and collaboratively in a dynamic environment. - Strong attention to detail and accuracy in tasks. - Proficiency in Microsoft Office; familiarity with Salesforce is a bonus. Join us at Calix, where your dedication and skills will contribute to our customer-centric culture and commitment to excellence. Take the next step in your career by becoming a part of our innovative and globally recognized team!,

Role Description: Customer Renewals is an integral piece of Meltwater, this role is focused to not only help retain our customers, but to ensure they are set up for success with the platform. As a Renewals Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. The primary objective is to drive on-time renewal revenue, for extended periods of time. To accomplish this, you will partner with your extended account teams to ensure maximum value is being provided to customers. You will interact and build relationships with customers to ensure they are aware and leveraging the resources Meltwater has to offer, whether it is training, support services, new release information, events, all to ensure the customer is successful using the Meltwater software. Some of the things you'll be doing include Renewal Revenue Quota: Core Job Responsibilities: Sales & Operational: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned territory. Conduct sales activities like making a high volume of calls and emails each week, planning ahead, forecasting etc to drive renewals to closure Manage and be responsible for gross churn, net retention, and revenue for assigned territories Stay up to date with Meltwater product training and market benchmarks Identify opportunities to retain as well as opportunities for extended terms & additional growth. Be an expert in Meltwater products, as customers will need help with training, deployment and adoption to ensure customer success, which drives their renewals. Manage the different facets of subscription and support renewals Prepare the renewal letters, quotations, invoices, and notifications Contact clients directly to negotiate terms and conditions and render renewal contracts Position services and escalate pain points to the Sales and Customer Success team Forecast trends and suggestions on how those trends can enhance retention rates Bridge between Sales, Finance and Customer Success Refine renewal strategies that proactively engage a client in chopping the churn rates Augment the upsell and cross-sell opportunities Work with the product team to receive feedback on the growing requirements of a customer Who you are (For Job Ad): You have at least 1-3 years of account management and/or renewal experience Salesforce.com or a similar CRM system exposure is added advantage Strong Written & Verbal communication skills Willing to go the extra mile with a strong work ethic; Self-directed & resource Operationally Excellent Ability to manage a highly transactional work environment Ability to excel at time management and prioritization Strong interpersonal skills and strive to maintain strong relationships with customers & colleagues Best in class customer service and communication skills over the phone & in email Experience with renewal process and/or background in software preferred. Requirements for the job: Work Experience 2-9 years of experience in sales or account management Relevant industry experience in media monitoring/SaaS/PR/Marketing Education Graduate in any field Competencies Required: Technical Generic Sales Excellence Business Foresight Client Centricity Business Need Analysis Project Management Business Negotiation Cross-functional collaboration Interpersonal skills Innovative Mindset Leadership Problem Solving Communication

Customer Service Executive Ghansoli, Mumbai | 2.5 – 3.20 LPA | Freshers & 1-3 yrs exp Join India’s 3rd largest banking financial company! Handle customer queries on Trading & Demat accounts Voice & Non-Voice (calls, emails, chats) Required Candidate profile Good English & Hindi communication needed Basic computer skills + problem-solving attitude call 8080126356 Ekta www.hyfly.in

Join the 3rd largest bank broking firm as a Quality Auditor Key Responsibilities: Audit dealer-client order placement calls Identify and report discrepancies/non-compliance Prepare detailed audit reports Collaborate with compliance & training teams Required Candidate profile 1-3 years experience in quality audit/compliance (financial services preferred) Knowledge of stock exchange regulations Bachelor’s degree Fluency in Malayalam, Bengali or Telugu call 9082104424 Sanika

MNC Bank-Video KYC Officer Thane | Malad | Vashi Day Shift|Outbound Process Salary: • Fresher: 17K net • Voice Exp: Up to 4.5 LPA All banking benefits Shift to Branch Banking after 2 yrs Call Vidya -9773553319 Apply: www.hyfly.in Required Candidate profile Do Video KYC Call customers to complete Full KYC. Verify Details Match docs with what’s submitted. Right Person Only Ensure the real customer Cross-Sell Pitch relevant banking products.

We are one of Indias largest and oldest B2B e-commerce platforms that connect buyers and suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success. Position - FLS (Executive/ Assistant Manager / Relationship Manager)Minimum Qualification - Graduate (Any Field)Experience Required - (1-5) Years Candidate must have relevant industry experience. Roles and Responsibilities You will be responsible for closing sales deals over the Client Meeting and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable in presenting products or services , as well as dealing with complaints and doubts. Contact potential or existing customers to inform them about a product or service. Keep records of calls and sales and note useful information. Ability to learn about products and services and describe/explain them to prospects. Intrested Candidate Can share the resume at pujita.verma@tradeindia.com or contact at 7054121294 ( Whatsapp Message only )

As a Frontline Senior Manager/Director - Customer Success Manager at our company, you will play a crucial role in ensuring that our customers receive a premium Signature experience through our Signature Success Plan. Your leadership will be instrumental in guiding a team of 8-15 Customer Success Managers to deliver the highest level of service and value to our customers. This position goes beyond just managerial responsibilities; it involves fostering collaboration across various departments within Salesforce to optimize team efficiency and resource allocation for customer satisfaction. Additionally, you will be tasked with developing strong executive relationships, mitigating risks proactively, and strengthening ties with other Salesforce teams. Your primary responsibilities will include leading and nurturing a team of Customer Success Managers, with a focus on upholding the Signature customer experience. You will oversee the allocation of resources and work closely with delivery leaders to ensure that the best-suited resources are aligned for our customers. Furthermore, you will be responsible for the successful execution of Signature offers for designated clouds, with a keen eye on customer satisfaction metrics. Building and maintaining executive relationships, addressing customer issues, and maximizing the value derived from Signature investments will also be key aspects of your role. Collaboration with Account Executives and various Salesforce teams will be essential in maintaining cohesive relationships and driving success across all fronts. You will work closely with the Renewals team and Success Plan Sales to facilitate Signature Success Plan renewals and foster growth across teams. Ensuring that team activities align with the obligations of the Signature Offer and Account Success goals will be crucial, along with supporting the professional growth of your team in alignment with individual career objectives. To excel in this role, you should possess a successful track record in customer success or related roles, with a minimum of 5 years in a front-line leadership position. Demonstrable experience in leading customer success teams, emphasizing customized customer experiences, is highly desirable. Your ability to collaborate effectively across internal teams and external partners, drive impactful conversations at the C-level, and manage risks proactively will be critical to your success. Proficiency in driving key metrics related to Customer Success Score, Customer Satisfaction, and Signature Adoption will be essential in measuring your performance in this role. Additionally, you should be comfortable working in AMER shifts (6:30 PM - 3:30 AM) to align with our operational requirements. We look forward to welcoming a dynamic and experienced individual to join our team and drive the success of our customers through the Signature Success Plan.,

As a Renewals and Upsell Manager at Aarialife Technologies, you will play a crucial role in managing customer retention, contract renewals, and negotiation processes. Your primary responsibility will be to ensure customer satisfaction, maximize account value, and maintain strong client relationships. This full-time position based in Pune requires your expertise in customer retention strategies, contract negotiation, and account management. Your day-to-day tasks will involve proactively engaging with existing customers, identifying opportunities for upselling products and services, and ensuring that customer needs are well understood and addressed. Your strong communication and interpersonal skills will be essential in fostering positive relationships with clients and negotiating favorable contract terms. To excel in this role, you should have experience in customer retention and renewals, proficiency in contract negotiation, and a proven ability to enhance customer satisfaction. Additionally, your skills in account management and your willingness to work on-site in Pune will be key to your success. While a bachelor's degree in business, marketing, or a related field is preferred, prior experience with ERP and CRM systems would be advantageous. Join Aarialife Technologies and become an integral part of our team dedicated to providing best-in-class cloud solutions and exceptional service to our clients. Apply now and contribute your expertise to our mission of boosting business performance through innovative NetSuite and Zoho solutions.,

Changing the world through digital experiences is what Adobe is all about. They provide everyone, from emerging artists to global brands, everything they need to design and deliver exceptional digital experiences. Adobe is passionate about empowering people to create beautiful and powerful images, videos, and apps, transforming how companies interact with customers across every screen. They are on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. Adobe realizes that new ideas can come from anywhere in the organization, and the next big idea could be yours! The Adobe Learning Manager team is seeking a strong techno-functional Senior Customer Success Manager to drive successful outcomes with their large US Enterprise customers. Customer Success Managers (CSMs) at Adobe provide a best-in-class experience for customers, focusing on establishing and maintaining an actionable path to value. CSMs engage with customers through a combination of success programs and high-touch services, delivering the right resources at the right point in the customer journey. CSMs are trusted advisors, value realization storytellers, and passionate about the customers they support, creating strategic alignment between customer learning strategy & priorities and their Adobe solutions. As a Senior Customer Success Manager, your responsibilities will include: - Delivering an exceptional customer experience through proactive engagement, understanding customers" business goals, applying the right internal resources, and using the customer success engagement model to meet customer business goals. - Acting as the main point of contact throughout the customer engagement, defining a success plan with clear outcomes and organizing communication across customer executives, business partners, and operational resources. - Driving adoption of Adobe Learning Manager, using data to provide insights and progress. - Serving as the voice of your customers internally at Adobe, sharing process improvements and requests with the internal ecosystem. - Acting as a customer's trusted advisor and partner, actively identifying common customer challenges and suggesting better solutions, triaging risk, and creating mitigation plans across customers, handling expectations internally. - Managing contract renewals, finding upselling and cross-selling opportunities, and collaborating with sales to drive revenue growth. To succeed in this role, you will need: - A Bachelor's/Master's degree and/or relevant work experience. - 7-10 years of customer success or solution/technology consulting experience, with preferred experience in Enterprise SaaS. - A passion for partnering with customers to drive success and measurable outcomes. - Strong leadership skills with a proven ability to influence inside and outside of the organization through persuasion, negotiation, and consensus building. - Creative problem-solving skills and the ability to analyze data to identify customer risks. - Motivation and proactivity, with a passion for developing new skills and expertise - both product and technical. - Effectiveness as a team member and the ability to collaborate across multiple functions. - Exceptional presentation and communication skills, both verbal and written. - Understanding of the eLearning market and Learning Management Systems will be an added advantage. Adobe aims to make Adobe.com accessible to all users. If you have a disability or special need that requires accommodation to navigate the website or complete the application process, please email accommodations@adobe.com or call (408) 536-3015. Adobe values a free and open marketplace for all employees and has policies in place to ensure that they do not enter into illegal agreements with other companies to not recruit or hire each other's employees.,

Lead and manage a team of Online IT Support. Provide end-to-end technical support and ensure service delivery at the client side. Deliver real-time online support to resolve IT-related queries and issues. Ensure timely renewals of IT services. Required Candidate profile Collaborate with the sales team by providing technical data, usage reports and client feedback. Coordinate and assist in product demos and online presentations for potential and existing clients.

Responsibilities: Manage service sales team & customer relationships Oversee warranty management & spares supply chain Ensure contract compliance & renewals Develop after-sales strategies & marketing plans Food allowance Health insurance Annual bonus Provident fund

Job Objective This is a multifaceted position that requires the individual to oversee, interact and support the global sales and reseller teams, assisting them as needed to facilitate orders and renewals.Role & responsibilities Job Description New Order Bookings : Facilitate the bookings process, including: Reviewing Sales orders for accuracy Order entry Booking order in SAP / D365 and scheduling invoice for release by Finance Requesting the shipment of software and provisioning of SaaS Creating services and training projects in SAP / D365 Third party PO generation , shipment and tracking as needed for third party products Also, candidates should have good knowledge of Renewals , Reporting, Sales Inquiries, and Special Projects. Job Qualifications Necessary Excellent communication skills, including strong written and spoken English Strong organizational skills and facilitation skills Knowledge of SAP or Microsoft Dynamics D365 CRM system is a plus. Ability to multi-task and be a self-starter. Ability to demonstrate exceptional customer service skills by working collaboratively and effectively with internal and external customers in a positive and courteous manner to establish and maintain working relationships. Should be based out of Kolkata

As the Frontline Senior Manager/Director - Customer Success Manager at our company, you play a crucial role in ensuring that our customers receive the highest value from our Salesforce Signature Success Plan. By leading a team of 8-15 Customer Success Managers, you will be instrumental in delivering a premium Signature experience to our customers. This role goes beyond just leadership; it involves fostering collaboration across various Salesforce facets, from efficiently allocating resources to cultivating executive relationships and enhancing connections with our broader Salesforce teams. Your responsibilities will include leading and developing your team of Customer Success Managers to prioritize delivering our Signature customer experience. You will work towards ensuring the efficient allocation of Customer Success Managers and collaborating with delivery leaders to align the best resources for our customers. Additionally, you will oversee the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics. Developing executive relationships with customers, handling customer issues, and proactively identifying and addressing high-risk customers will also be key aspects of your role. Furthermore, you will partner closely with Account Executives and other Salesforce teams to maintain cohesive relationships and work towards the renewal and growth of Signature Success Plans. Ensuring that team activities align with the obligations of the Signature Offer and Account Success goals, as well as fostering the professional growth of your team in alignment with Account Success and individual career path objectives, will be essential. Preferred qualifications and skills for this role include a successful track record in customer success or related roles, with at least 5 years of experience in a front-line leadership position. Demonstrable experience in leading customer success teams, collaborating effectively across internal and external teams, and driving outcomes at the C-level are also important. Proficiency in risk management, driving key metrics related to Customer Success Score, Customer Satisfaction, and Signature Adoption, as well as the ability to facilitate difficult discussions and handle objections, will be valuable assets. Additionally, candidates should be comfortable working in AMER shifts (6:30 PM - 3:30 AM) to meet the demands of the role effectively.,

Payroll-Bank Work Location-Andheri/Thane Des-Phone Banking Officer Salary: 21K in hand for freshers | 1+ yr BPO exp: up to 5 Lakh CTC Shifts: 7 AM–3 PM, 10 AM–7 PM, 11 PM–7 AM (males) Interviews: Walk-in Contact: 9082104424 Sanika www.hyfly.in Required Candidate profile Graduate Freshers Welcome! Handle calls from existing customers and resolve complaints/queries Provide accurate and complete information Assist with financial service requests

Responsible for build up your team by using your self-network Develop your team member for more business Monitor market trends and competitor activity Required Candidate profile Any graduate with min 1 year of sales exp Good communications skills Convincing Power Understanding of client requirement Share CV at- Call / WhatsApp - 87994 05567 Sr HR Anandi S Perks and benefits On Roll - Full Time Insurance Career Mediclaim

Role & responsibilities: Title: Associate Senior Executive / Senior Executive Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 1-3 years Job Objective : As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Job Description : Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: Minimum of 1 year of experience in a similar role Strong communication and interpersonal skills to manage relationships with high-net-worth individuals Excellent organizational and time management skills Ability to work collaboratively with internal teams and external stakeholders Good analytical and problem-solving skills to pre-empt and resolve customer issues Experience in the real estate industry is preferred but not mandatory. If you are passionate about building relationships, managing customer expectations, and delivering a superior customer experience, we invite you to apply for this exciting opportunity to be a part of the 99acres team. Preferred candidate profile

Job Description: Were looking for a dynamic Regional Manager to lead and scale our sales operations across the assigned region. The role involves driving revenue growth, expanding market presence, and executing strategic plans to achieve business targets. The ideal candidate will bring strong leadership, a data-driven approach, and a proven history of high-impact sales management. Drive business growth for both topline and bottom-line in the Zone. Lead and manage a 3-tier team of 20+ Executives, Team Leaders, and Business Managers. Plan, forecast, and achieve fortnightly/monthly client retention and revenue targets. Build strong, professional relationships with clients and ensure prompt issue resolution. Hire, train, and retain team members with tailored development plans and ongoing skill enhancement. Provide consultative support to clients, offering tailored digital marketing solutions. Conduct 23 face-to-face client meetings daily to drive engagement and retention Key Skills: Expertise in client engagement and application of effective field sales strategies Strong problem-solving ability with quick decision-making under pressure Excellent verbal communication and active listening skills Strategic mindset with the ability to identify and create new business opportunities Proven team management and interpersonal capabilities Skilled in data analysis, reporting, and performance tracking Target-driven with a strong focus on achieving and exceeding goals Demonstrated leadership with the ability to inspire and guide large teams Experience and Education: MBA graduate with strong academics 5+ yrs. of experience in Sales / Servicing / Retention Preference for candidates with team handling experience of 40+ team members in last 3yrs

About Us: We are one of Indias largest and oldest B2B e-commerce platforms that connect buyers and suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success. Job Title: Deptuy Manager Client Retention & Renewals (Key Accounts Manager) Job Summary: We are seeking a proactive and customer-focused Sales Executive to manage and retain our existing client base. The ideal candidate will be responsible for driving renewals, ensuring customer satisfaction, and identifying opportunities to upsell and cross-sell our products and services. This role is crucial in maintaining long-term client relationships and minimizing churn. Key Responsibilities: • Manage and nurture relationships with existing clients to ensure high retention rates. • Drive contract renewals by proactively engaging with customers before expiration. • Address client concerns and provide solutions to enhance customer satisfaction. • Identify upsell and cross-sell opportunities to expand client engagement with our offerings. • Collaborate with internal teams, including customer support and product teams, to resolve client issues and improve service offerings. • Monitor client usage and engagement to detect potential churn risks and take preventive actions. • Maintain accurate records of customer interactions, renewal pipelines, and sales activities in the CRM system. • Provide regular reports on client feedback, retention rates, and revenue generated from renewal Interested candidates can send their resume on shaheen.khan@tradeindia.com or 7061049272

Job Description: We are looking for a highly skilled and motivated Business Manager to join our dynamic team. The ideal candidate will be responsible for overseeing daily operations, driving business growth, and ensuring efficiency and effectiveness across various departments. This role requires a strategic thinker with strong leadership abilities and a proven track record in business management. Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals. Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio. Build and nurture strong, professional relationships with clients to drive long-term engagement. Hire, train, and retain team members by formulating development plans and addressing their training needs. Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty. Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures. Conduct 2-3 in-person client meetings daily to strengthen relationships and drive business outcomes. Key Skills: Proficient in applying effective sales techniques to drive conversions and business growth. Strong problem-solving and quick decision-making abilities in dynamic situations. Excellent verbal communication paired with active listening for impactful client interactions. Strategic vision and foresight to identify and create new customer opportunities. Skilled in team management with strong interpersonal and leadership capabilities. Solid understanding of client segmentation, data analysis, and report management for informed decision-making. Experience and Education: MBA graduate with strong academics 4+ yrs. of experience in Sales / Servicing / Retention Preference for candidates with team handling experience of 10+ team members in last 2yrs