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10.0 - 20.0 years
20 - 25 Lacs
Bengaluru
Work from Office
What this job involves: Account Manager will be responsible for managing all aspects of the facility management service as per the Client SOW and Contract. In this capacity, the Account Manager is accountable for the India operations and achieve Management Plan and all key performance indicators including responsibility for managing the budgets as per contract and SOW, short and long-term projects, operations and maintenance, interface with Client and its business units and remote management of all facilities under the contract and customer satisfaction. Provide the leadership to the Facility Management team on all Client sites across India. The single point of Management Control for FM in the portfolio. In consultation and collaboration with client & JLL management team, oversee the operation, staffing, performance and development of the Facilities Management service delivery staff. Ensure client satisfaction both internal and External. Demonstrate leadership, responsiveness and creativity. Understand the Facilities Management scope as per agreed SOW, develop / amend the client specific processes and procedures and ensure implementation and compliance of the processes. Responsible for Finance Management including budgeting, forecasting and achieving. Responsible for P&L. Responsible for implementation of short and long-term projects through in house project. Responsible for achieving cost reduction targets year on year. Develop and implement the annual management plan; accomplish key performance indicators as identified. Strong governance on all aspects of the contract. Coordinate discussions with each direct reports regarding goal setting, performance reviews, and career development planning and incentive/salary administration. Ensure compliance with JLL audit standards. Share best practices with the client & JLL management teams Strong team player. Sound like the job you re looking for Before you apply, it s also worth knowing what we are looking for: Education and experience ; Very Good people skills and ability to interact with a wide range of client staff and demands; Knowledge of Occupational Safety requirements; Excellent experience in budgeting, P/L and cost control. Strong PC literacy and proven ability to manage daily activities using various systems; Demonstrated experience with continuous improvement initiatives highly desirable; Demonstrated experience with client reporting and preparation of reports required. A relationship builder Client Satisfaction based in efficiency and cost effectiveness; Continuous improvement in the following :- Morale and satisfaction of employees under management. Client satisfaction; Identification of process improvement for the Clients.
Posted 1 week ago
14.0 - 18.0 years
20 - 30 Lacs
Bengaluru
Work from Office
Reporting into the Director you will assist in driving best practice across the recruitment lifecycle and strive to be an ambassador for the Allegis Global Solutions brand at every interaction. As an Associate Director you will lead the overall service delivery of the recruitment team and work closely with the Senior Account Director to measure KPIs and build strong stakeholder relationships. Being aware of latest trends and sharing knowledge with the wider Allegis Global Solutions RPO community is critical in ensuring we always add value to our clients. Your Responsibilities, Impact & Contribution Acting as a Recruitment Subject Matter Expert for a functional area of the clients business, you will work with the recruitment teams to leverage best practices in effective recruitment strategies for both current open roles and pipeline positions. Providing guidance and leading the operations of the team. Keeping abreast of developments in the competitive landscape to help the recruitment teams refine their target strategies for identifying talent within the marketplace. Ensure that robust candidate pipelines are being built and that the talent is being effectively leveraged across the functional discipline Accountable for developing and maintaining relationships with key client stakeholders, including the senior management within the Recruitment organization and the overall HR community. Participation in long range strategic initiatives such as organizational change, department staff planning and process improvement. Driving design and implementation of highly effective results-driven talent research strategies and practices Communicating the process and benefits of the solution to key stakeholders, including changes in process, new initiatives, and additional service offerings. Analyzing and communicating recruitment trends, results, and insights to drive future recruitment activity, improve compliance and reduce risk. Monitoring the delivery of recruitment services in accordance with the AGS Way , ensuring seamless delivery between the onsite and offshore resources. Ensuring the team is fully briefed on the recruitment delivery process to include in- scope activities, SLAs, mandatory recruitment activity stages and team responsibilities. Managing relationships with third party service providers, as assigned (recruitment agencies, advertising, background verification, etc.). Monitoring service delivery against contractual terms and managing out of scope service requests and providing support for proposal management where appropriate. Recruiting, inducting, and training new team members where and when required. Ensuring effective performance optimization of all team members, ensuring all KPIs are set, appropriate development plans are devised, and mentoring is provided as required. Managing workload allocation within the teams both onsite and offshore, including volume forecasting, headcount planning, leave management, and utilizing Hub services where appropriate. Qualification: Any graduate full-time, MBA preferred. 14 -18 Years of proven experience in a lead recruitment delivery or Account Manager role, ideally within the RPO environment. Experience in conducting performance reviews and driving performance improvement across process management, SLA compliance, and personal conduct. Experience in implementing development planning initiatives within an agreed framework, linked to business needs and budget. Experience in managing P&L, designing productivity matrix, and managing high performing teams. Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners) Ability to interpret data from a variety of internal and external source and predict trends. Demonstrable experience managing full cycle recruiting and employer branding initiatives
Posted 2 weeks ago
4 years
3 - 5 Lacs
Chennai
Work from Office
Position Name: Program Manager Location: chennai CTC: open to discuss Experience :4 years Notice Period : Immediate to 15 days joiners Job Description: The Regional Delivery Manager supports the end-to-end commerce process with a focus on removing friction for stakeholders, improving productivity, and ensuring positive customer experience, maintaining data quality and compliance. The Regional Delivery Manager supports, or enables commercial transactions for customers, partners, or internal stakeholders. WHO YOULL WORK WITH You will be part of the Commerce Operations APJC organization and will work closely in person or through digital channels with your peers across APJC. WHO YOU ARE You enjoy working in a fast-paced changing environment. You have a passion for optimizing & simplifying customer, partner and stakeholder experience Holds the accountability and responsibility for case delivery management in the region for regionally delivered components Regional Delivery Manager reports to the region Leverages Control Tower reporting to oversee the operation in the region Works proactively with vendor team leads to ensure timely case resolution Is the POC for theater teams, partner teams and IBA teams for all case delivery matters Works in partnership with Regional Process Managers Holds regular checkpoints with vendor on performance metrics and delivery management Works in constant partnership with Global Delivery Center Vendor Operations Manager providing visibility of vendor performance, capacity gaps and any relevant changes in region that impact delivery OUR MINIMUM QUALIFCATIONS Strong analytical skills with the ability to interpret complex data, identifying & articulating problems. Strong cross functional communication and stakeholder engagement skills. Can clearly articulate guidelines and procedures as they relate to specific processes. Ability to work cross-functionally within Commerce Operations. Basic knowledge in AI technologies to identify opportunities for automation and digitization in Commerce Operations. Proficiency in Microsoft Office Applications Fluent in English
Posted 2 months ago
5 - 8 years
10 - 14 Lacs
Hyderabad
Hybrid
Experience in Workday Talent & Performance modules. goal setting, feedback processes, and performance reviews. Workday security settings and domain management. Long-term engagement, initially for 6 months to 1 year, with potential for extension.
Posted 3 months ago
8 - 10 years
4 - 7 Lacs
Gurgaon
Work from Office
Maintain schedule of available resources, effectively deliver assignments to achieve service level commitments. Key Responsibilities: Lead, coach, and motivate a team to achieve business goals. Monitor team performance and implement improvement strategies. Conduct regular training and performance reviews. Collaborate with management to align team goals with company objectives. Resolve escalations and provide support to team members.
Posted 3 months ago
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