Customer Success & Sales Specialist

As a Customer Success & Sales Specialist in Enterprise IT Software with 24 years of experience in enterprise software sales or customer success, you will play a pivotal role in managing enterprise-level IT software clients to ensure high satisfaction and drive revenue growth. Your responsibilities will revolve around end-to-end client lifecycle management, including on-boarding, retention, up-selling, renewals, and account expansion. Your expertise will be crucial in acting as a trusted advisor to C-level stakeholders, taking charge of both the relationship and commercial outcomes. Your key responsibilities will include: - Customer Success & Engagement: Taking ownership of client on-boarding, implementation planning, and the smooth deployment of IT software solutions. Building and nurturing strong relationships with key enterprise stakeholders. Conducting regular check-ins, training sessions, and performance reviews to ensure value realization. Tracking product usage, satisfaction metrics, and driving engagement strategies. - Sales, Revenue & Account Growth: Leading revenue targets across assigned accounts, driving upsells, cross-sells, and license expansion. Managing the entire renewal process with timely contract closures and strong value positioning. Collaborating with pre-sales and product teams to develop tailored pitches and solution presentations. Identifying whitespace opportunities and pitching new modules/features based on client maturity and need. - Commercial Negotiation & Closure: Managing proposal submissions, pricing negotiations, procurement coordination, and final deal closure. Supporting RFPs/RFIs and proposal building in collaboration with the technical and pre-sales team. Ensuring accurate CRM reporting, deal pipeline tracking, and revenue forecasting. - Internal Collaboration & Feedback Loop: Working closely with Product, Delivery, and Support teams to escalate issues and align on client expectations. Serving as the voice of the customer, sharing actionable feedback to enhance the product roadmap. To excel in this role, you should possess a Bachelor's degree in Computer Science, Information Technology, Business, or related fields (MBA is a plus). Additionally, you should have 2+ years of combined experience in Customer Success, Enterprise Sales, or Solution Consulting for B2B software, with proven expertise in managing end-to-end sales cycles and renewals for enterprise clients. Familiarity with SaaS platforms, enterprise IT systems (ERP, CRM, SCM, etc.), and cloud architecture is essential. Strong commercial acumen, negotiation skills, and a solution selling mindset are required. Proficiency in CRM tools (e.g., Salesforce, Zoho CRM) and sales enablement platforms, along with excellent communication and presentation skills to engage C-suite leaders, will be critical for success in this role.,