Customer Success & Sales Specialist

Job Description

Customer Success & Sales Specialist – Enterprise IT Software Experience: 2–4 Years (enterprise software sales or customer success) Employment Type: Full-Time Role Summary We are looking for a proactive and results-driven Customer Success & Sales Specialist to manage enterprise-level IT software clients, ensuring high satisfaction and driving revenue growth. This hybrid role is responsible for end-to-end client lifecycle management — from on-boarding and retention to up-selling, renewals, and account expansion. You will act as a trusted advisor to C-level stakeholders, owning both the relationship and commercial outcomes. Key Responsibilities1. Customer Success & Engagement Own client on-boarding, implementation planning, and smooth deployment of IT software solutions. Build and maintain strong relationships with key enterprise stakeholders (decision-makers and end users). Conduct regular check-ins, training sessions, and performance reviews to ensure value realization. Track product usage, satisfaction metrics, and drive engagement strategies. 2. Sales, Revenue & Account Growth Own revenue targets across assigned accounts – drive upsells, cross-sells, and license expansion. Lead the entire renewal process , ensuring timely contract closures with strong value positioning. Collaborate with pre-sales and product teams to develop tailored pitches and solution presentations. Identify whitespace opportunities and pitch new modules/features based on client maturity and need. 3. Commercial Negotiation & Closure Manage proposal submissions, pricing negotiations, procurement coordination, and final deal closure. Support RFPs/RFIs and proposal building in collaboration with the technical and presales team. Ensure accurate CRM reporting, deal pipeline tracking, and revenue forecasting. 4. Internal Collaboration & Feedback Loop Work closely with Product, Delivery, and Support teams to escalate issues and align on client expectations. Serve as the voice of the customer, sharing actionable feedback to enhance product roadmap. Required Skills & Qualifications Bachelor's degree in Computer Science, Information Technology, Business, or related fields. MBA is a plus. 2+ years of combined experience in Customer Success , Enterprise Sales , or Solution Consulting for B2B software. Proven experience managing end-to-end sales cycles and renewals for enterprise clients. Familiarity with SaaS platforms , enterprise IT systems (ERP, CRM, SCM, etc.), and cloud architecture. Strong commercial acumen, negotiation skills, and solution selling mindset. Proficient in CRM tools (e.g., Salesforce, Zoho CRM) and sales enablement platforms. Excellent communication and presentation skills; ability to engage C-suite leaders. Show more Show less