Customer Success & IT Product Sales Specialist

Job Description

Customer Success & Sales Specialist – Enterprise IT Software Experience: 3–5 Years (enterprise software sales) Employment Type: Full-Time Role Summary We are looking for a proactive and results-driven Customer Success & Sales Specialist to manage enterprise-level IT software clients, ensuring high satisfaction and driving revenue growth. This role is responsible for end-to-end client lifecycle management — from on-boarding and retention to up-selling, renewals, and account expansion. Key Responsibilities 1. Sales & Revenue Growth Generate and qualify new leads through a combination of inbound and outbound strategies, nurturing relationships with potential clients to convert them into long-term business opportunities. Identify and engage potential clients through targeted prospecting efforts, manage the lead pipeline, and nurture prospects through personalized communication to accelerate sales conversion. Prospect and research potential leads within targeted verticals, effectively nurturing relationships through consistent follow-ups, relevant content, and value-driven conversations to drive engagement and sales. Execute prospecting strategies to identify and engage potential customers, managing and nurturing leads to build strong relationships and increase the likelihood of successful conversions. Identified client pain points through detailed consultations, offering tailored solutions Own revenue targets across assigned accounts – drive up-sells, cross-sells, and license expansion. 2. Commercial Negotiation & Closure Manage proposal submissions, pricing negotiations, and final deal closure. Support RFPs/RFIs and proposal building in collaboration with the technical and Pre-sales/Mktg, team. Ensure accurate CRM reporting, deal pipeline tracking, and revenue forecasting. 3.Customer Success & Engagement Own client on boarding, implementation planning, and smooth deployment of IT software solutions. Build and maintain strong relationships with key enterprise stakeholders (decision-makers and end users). Conduct regular check-ins, training sessions, and performance reviews to ensure value realization. Track product usage, satisfaction metrics, and drive engagement strategies. Required Skills & Qualifications Bachelor's degree in Computer Science, Information Technology, Business, or related fields. MBA is a plus. 3+ years of combined experience in Customer Success , Enterprise Sales , or Solution Consulting for B2B software. Proven experience managing end-to-end sales cycles and renewals for enterprise clients. Familiarity with SaaS platforms , enterprise IT systems (ERP, CRM, SCM, etc.), and cloud architecture. Strong commercial acumen, negotiation skills, and solutions selling mindset. Excellent communication and presentation skills; ability to engage C-suite leaders. Preferred Attributes Experience in handling clients from manufacturing, service sectors & OEMs specifically Multilingual proficiency (English, Hindi & Tamil) is an advantage. Show more Show less