Customer Success & IT Product Sales Specialist

As a Customer Success & Sales Specialist in Enterprise IT Software, your role is crucial in managing enterprise-level IT software clients to ensure high satisfaction and drive revenue growth. Your responsibilities will span from on-boarding and retention to up-selling, renewals, and account expansion. Key Responsibilities: - Generate and qualify new leads through a mix of inbound and outbound strategies, nurturing relationships with potential clients for long-term business opportunities. - Identify and engage potential clients through targeted prospecting efforts, managing the lead pipeline, and nurturing prospects through personalized communication to accelerate sales conversion. - Prospect and research potential leads within targeted verticals, nurturing relationships through consistent follow-ups, relevant content, and value-driven conversations to boost engagement and sales. - Execute prospecting strategies to identify and engage potential customers, managing and nurturing leads to build strong relationships and increase successful conversions. - Identify client pain points through detailed consultations and offer tailored solutions. - Own revenue targets across assigned accounts, driving up-sells, cross-sells, and license expansion. Commercial Negotiation & Closure: - Manage proposal submissions, pricing negotiations, and final deal closure. - Support RFPs/RFIs and proposal building in collaboration with the technical and Pre-sales/Mktg team. - Ensure accurate CRM reporting, deal pipeline tracking, and revenue forecasting. Customer Success & Engagement: - Own client on-boarding, implementation planning, and smooth deployment of IT software solutions. - Build and maintain strong relationships with key enterprise stakeholders (decision-makers and end users). - Conduct regular check-ins, training sessions, and performance reviews to ensure value realization. - Track product usage, satisfaction metrics, and drive engagement strategies. Required Skills & Qualifications: - Bachelor's degree in Computer Science, Information Technology, Business, or related fields. MBA is a plus. - 3+ years of combined experience in Customer Success, Enterprise Sales, or Solution Consulting for B2B software. - Proven experience managing end-to-end sales cycles and renewals for enterprise clients. - Familiarity with SaaS platforms, enterprise IT systems (ERP, CRM, SCM, etc.), and cloud architecture. - Strong commercial acumen, negotiation skills, and solutions selling mindset. - Excellent communication and presentation skills with the ability to engage C-suite leaders. Preferred Attributes: - Experience in handling clients from manufacturing, service sectors & OEMs specifically. - Multilingual proficiency (English, Hindi & Tamil) is an advantage.,